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PHILIP GALANTI 2030 Moon Drive Southwest ~ Conyers, Georgia 30094 770.679.5475 Pb1316@yahoo.


SUMMARY OF QUALIFICATIONS Seasoned, hands-on, top-producing, and award-winning sales and management profes sional, offering more than six years of verifiable success in driving sales oper ations, business development, and customer service. Equipped with consistent performance in surpassing and exceeding targeted quotas , combined with uncompromised commitment to delivering management and customer s ervice excellence balanced by the highest degree of integrity in all relationshi ps and transactions. Business professional who goes above and beyond, with track record of maximizing revenue by implementing market research strategies and innovative techniques. W illing to travel and relocate. Earned broad-based experience in developing on-the-job training program in specialty sales, resulting in attainment 10% above budget sales in the store operations. Key member of the team, scoring the highest customer service rating thro ughout the entire South East Division for 2008. Powered with a unique blend of visionary leadership and executive busine ss expertise, complemented with competency in augmenting close rate of sales by facilitating meetings, conducting one-on-one session , qualifying, and various w ays of closing sales and courteously greeting customers. Expert at establishing key relationships with customers and all levels o f individuals leading in total customer satisfaction and continuous increase in referrals and repeat business. Excel at leading and training cross-functional team members while employ ing high ethical and quality standards as well as professional demeanor.

AREAS OF EXPERTISE Customer Service and Relations Process and Productivity Improvement Leadership, Training, and Staff Motivation Cost Control and Budget Implementation Strategic Business Development and Operations Sales Action Planning and Forecasting Marketing Campaigns and Promotions Corporate Partnership and Retention

PROFESSIONAL EXPERIENCE LOWES HOME IMPROVEMENT Assistant Store Manager, Madison, GA | Snellville, GA 20042011

Assumed full responsibility for administering 25 direct reports; rendered effici

ent service in performing day-to-day duties, which included store opening and cl osing, sales improvement, training, inventory control, along with price integrit y and store security maintenance. Provided keen oversight in handling the MOD program. Determined staffing require ments; recruited and interviewed new hires while supervising vendor negotiation and store set up. NOTABLE ACCOMPLISHMENTS: Established and cultivated long-term quality relationship with customers by addressing their needs and concerns in a prompt manner, resulting in total c ustomer satisfaction. Successfully obtained 100% on customer focus for installed sales through regular interaction with customers and contractors, resolving issues while savi ng company unnecessary expenses. Recognized for notable performance in driving sales and promoting team r esults, which led to promotion into assistant store manager. Conducted training for specialty sales, and finished above plan by more than 10%. Displayed unsurpassed leadership and guidance in educating five employee s subsequently promoted to assistant store managers. Zone Manager, Madison, GA | Snellville, GA 20042006 | 2010-2011

Directed the operations of one section of the store while managing and assessing the performance of at least 25 employees. Sales Manager, Madison, GA | Snellville, GA 2008-2010

Directed and managed store opening and closing, zone recovery, sales, inventory, customer service, training, and interviewing. Closely supervised store opening to ensure all registers have money and proper delegation of employees at their w ork areas. Guaranteed safety operation in the business process by handling and coordinating the unloading and stocking of merchandise. Sustained constant communication wit h customers to notify them on the distribution and arrival of their special orde rs. Proficiently handled the preparation of work schedules for direct reports. Admin istered the approval of time off requests. Led and facilitated one-on-one traini ng on sales and credit. Used all security precautions and ensured clean stocked were ready for business the next day; oversaw the closing of registers and accou nting of all cash. NOTABLE ACCOMPLISHMENTS: Demonstrated superior management skills in supervising the overall sales activities throughout the entire store while guiding 12 direct reports. Effectively promoted business by working productively with customers and contractors. Singlehandedly managed the Install Sales, and addressed customer complai nts in a prompt manner. Served as major contributor in the successful attainment of 100% score i n customer satisfaction on Install Sales for two consecutive years. Streamlined sales operations from negative into a positive 12% over plan in one of the three major areas of responsibility. Obtained double digit over plan in two of the three areas prior to reloc ation in Snellville, Georgia store. Applied dynamic leadership skills in supervising and providing effectual training to the sales force, broadening their personnel skills and maximizing w orkflow of the business process.

Delegated by the district manager to assist in reviving the store profit ability and operational readiness after a failed internal audit at the Snellvill e Store. Department Manager, Conyers, GA 20022003 Directed and coordinated six direct reports; handled the maintenance of zone rec overy, sales, inventory, and training. Functioned as store manager actively part icipating in the recovery of lost sales of the new department. NOTABLE ACCOMPLISHMENTS: Led efforts in reducing customer complaints to less than 1% through proa ctive collaboration in providing information in response to their inquiries as w ell as to address and resolve complaints in a timely manner, resulting in minima l production cost and increased organizational revenue and profit. Successfully augmented sales by 8% by fostering positive working environ ment; conducted one-on-one training on sales and closing techniques. Sales Specialist, Conyers, GA 20012003

Interfaced and regularly communicated with customers to achieve sales goals set forth for specialty sales and installed sales. Promoted various credit programs. NOTABLE ACCOMPLISHMENT: Ranked in top 3 in sales for the entire region out of 83 stores through effective development of long-term relationships with customers. EDUCATION COURSEWORK TOWARD ASSOCIATE OF ARTS IN BUSINESS ADMINISTRATION, MINOR IN HUMAN R ESOURCES Rochester Institute of Technology ~ Rochester, NY

PROFESSIONAL TRAINING Completion of Comptia A+ Certification, Keiser University

TECHNICAL SKILLS Microsoft Office Suite including Word and Excel