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Overall Skill Set: Management*Organization*Customer Service*Advanced Computer Skills*Shipping/ Rece iving Work Experience CROWNE PLAZA HOTEL .

Colorado Spring, CO January 2011 - Present Concierge Shuttle Driver Front Desk Agent ANTLERS HILTON HOTEL. Colorado Spring, CO April 2010 - January 2011 Guest Service Ambassador THORN PRODUCTIONS. LLC. Colorado Spring, CO January 2010 - April 2010 (Contract Position) Assistant Producer Executive Assistant Box Office Manager Shipping/ Receiving THE SHIRT SHOPPE. Colorado Springs, CO October 2009 - January 2010 Cashier Customer Service Inventory Receiving CONNECT2PROPERTIES, LLC. Colorado Springs, CO March 2009 - January 2011 Director of Company Development (Management Position) Executive Assistant RENEWAL BY ANDERSEN, Colorado Springs, CO June 2005 - March 2009 Executive Assistant Shipping/Receiving Event Worker Showroom Attendant Trainer Event Coordinator Marketing Coordinator All Skills Include: Management skills Shipping and Receiving Packing items for shipment Shipping through USPS, UPS, FedEx, etc. Tracking received/shipped packages Delivering mail/inventory to proper departments/recipients Advanced customer service Direct contact with Guest/Customers Handling guest needs and concerns in a timely manner Quality Assurance Tracking Customer Care Desk Management Complaints Department Management

Concierge Manage office/showroom supplies Inventory orders Restock Inventory tracking and reports Office administrative tools Organization Multi-tasking Filing Phones Advanced computer knowledge Mac and PC Microsoft Office '07, including Access, Outlook and Publisher GoldMine Database Pivotal Data Base Crystal Reports Proprietary Programs Vendor involvement /Vendor point of contact to include: Track over 100 vendors per event Event details Relay information to appropriate handler Paper work (contracts, order forms, etc.) Facilitate completion of above forms Follow up on payment, approximately $1,500- $25,000 per event 150 events per year Log all communication Create/manage post event paperwork and reports Money Management Handling cash intake from Box Office ($1000-$6000 per week) Deposits Financial tracking Audio/Lighting operation Running sound/Light boards for rehearsal/performance Sales: In-Person, Phone, and Event Referrals Strong verbal and communication skills In-depth product knowledge of over 150 different products Procedure adherence Product operation Newsletters: Creation, Design, and Distribution Monthly employee Quarterly customer newsletter Creating and maintaining customized filing, reports, and department budgets Report analysis (multiple programs and databases used) Reports for Corporate Reference Financial Reports, working with over $50,000 per month Database Reports Tracking usage Event Reports Lead analysis, including 800+ leads a month Training Other managers 3 additional offices all over the state, with over 50 employees per office Event shows Cashier Mechanical operation (walkie-Talkie, compactor, lift, conveyor belt, etc.) Supervise the children up to 110 at one time Food service Real Estate Creative Financing Foreclosure


Education High School: Doherty High School / Branson School Online Graduated 2007 w/ diploma Graduated with multiple honors College: Pikes Peak Community College English major in progress EMT certificate in progress GPA: 3.9 Real Estate: Foreclosure Creative Financing Creating a Power Team Commercial Properties Advanced Training: Renewal by Anderson Products Cashier Training Customer Service Training Lead Referral Training Sales Training

Activities/Awards: Volunteer: Pikes Peak Rehabilitation Center Springs Rescue Mission Salvation Army Light House Mobile Ministries Server for Catering Company (4yrs) Colorado Springs Pregnancy Center Various Soup Kitchens Single Mom Babysitting for Free Awards: Received 6 Silver Scissor awards for customer Kudos and satisfaction Maintained multiple manager positions for 8+ months while positions where being filled