You are on page 1of 2

LAURA C. CAPOZZI 12 Newport Road * Yonkers, New York 10710 914.714.8286 * lc15e4f6c@westpost.

net OFFICE MANAGER ~ GENERAL MANAGER ~ FACILITIES MANAGER Highly organized professional with more than 16 years of experience managing and coordinating daily operational, administrative, and security functions within d iverse, fast-paced environments. Well-equipped with cross-functional background spanning facilities and operations management, customer service, and project man agement. * Proven capacity to cost-effectively coordinate multi-site facilities maintenan ce, renovations, and security; skillfully developing and overhauling administrat ive processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. * Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to suc cessful conclusions. * Advanced communicator and cultivator of key relationships with all levels of p ersonnel, clients, businesses, and executive managers. * Build and motivate talented, cross-functional teams; continuously providing me mbers with the training, support, resources, and guidance to exceed organization al objectives. PROFESSIONAL EXPERIENCE MACERICH CORPORATION / CROSS COUNTRY SHOPPING CENTER, Yonkers, New York * 2009-P resent Assistant Manager, Security & Guest Services Provide decisive leadership and direction for shopping center operations encompa ssing property management, marketing, security, and leasing. Recruit, supervise, train, and motivate 30+ staff including 4 managers, 26 security officers, and 1 5 maintenance/housekeeping personnel. Direct all Security and Guest Services con tracts including CCTV security, fire, RPZ and radio systems as well as security vehicle maintenance. Monitor and maintain customer service excellence. * Planned and coordinated multiple, large-scale projects, aggressively meeting p roject milestones while managing budget and timeline constraints. * Led successful implementation and integration of new fire system and site-spec ific emergency response plans. * Designed and deployed comprehensive Risk Management training programs, monitor ing and maintaining regulatory compliance. YONKERS RACEWAY CORPORATION / YONKERS RACEWAY POLICE DEPARTMENT, Yonkers, New Yo rk * 2006-2009 Senior Investigator Defined and directed investigative operations and staff, ensuring highest safety levels for both employees and customers. Recruited, hired, trained, and evaluat ed staff. Liaised with Gaming Commission and Commissioners to maintain regulator y compliance. Established and enforced comprehensive system of security procedur es and best practices. * Took lead role in numerous security projects, consistently exceeding corporate expectations for leadership and performance. * One of only 4 investigators selected from a pool of 150+ officers. FEDEX KINKO'S, Norwalk, Connecticut * 2004-2006 Assistant Manager Held chief leadership and management accountability for daily operations and 2026 team members. Oversaw facilities maintenance, production, procurement, fiscal

reporting, and sales/marketing initiatives. Mentored, coached, and trained emp loyees. Monitored and maintained compliance with OSHA regulations. Continued... LAURA C. CAPOZZI * Page 2 * FEDEX KINKO'S Continued: * Established and maintained innovative repair work order system and preventativ e maintenance schedule for buildings, grounds, furniture and equipment. * Developed project plans and Statements of Work (SOW); created Work Breakdown S tructures (WBS); and defined resource, communication, and risk management plans for facilities repair/replacement projects. Secured bids and recommended contrac t awards for all service contracts. * Credited with maintaining seamless operations after departure of Store Manager during 1st week of employment; monitored daily operations of 4 additional store locations while generating $3 million revenue. XEROX CORPORATION, City, State * 1995-2004 Docu-Care Specialist / Client Operations / System Engineer Promoted through ranks to provide specialized training for Xerox employees and k ey customer accounts. Delivered cross-functional leadership for 14 staff across multiple functions including production, mailroom, records management, reception , graphic arts and billing department. Managed and maintained total customer ser vice quality for 200+ accounts totaling multimillion dollar sales and revenue. * Recognized as subject matter expert and trainer for DocuTech, 5100F, low & med ium volume digital printers and color printers. * Developed comprehensive Process Manuals and OSHA Safety Manuals for all accoun ts under MCO's reporting structure. * Acknowledged as the only employee selected into role of Docu-care Specialist f or New York/Connecticut Region. * Trained 200+ individuals in equipment/copy machine repair & maintenance. * Won successive, fast track promotions based upon record of outstanding perform ance and productivity; received multiple awards and accolades including Customer Satisfaction Award. EDUCATION: Criminal Justice Studies, Westchester Community College Training: Leadership Through Quality, Problem Solving Training & Quality Improve ment Process Training, Management Awareness, Electrical Wiring/Troubleshooting T raining