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Karen L. McCrudden 703-4 Splane Drive, West Monroe, LA 71291 km15e5e30@westpost.

net Home: (318) 387-0114 6381 SUMMARY

Cell: (318) 751-

Human Resource and Employee/Labor Relations Professional with 20+ years of incre asing responsibility within the paper and pulp, automotive, utility and food pro cessing industries complimented by a high energy hands-on approach in: Employee and Labor Relations experience includes: grievance resolution, reduction and avo idance; arbitration, contract negotiations, conflict resolution, contract admini stration; and Front Line Leadership Education for supervisors, partnered with UA W IBEW, USW and several skilled trade unions. Non-union experience includes huma n resources support, union avoidance and Employee Involvement Team Implementatio n. CORE COMPETENTCIES HR Policies/Procedures; Budget Development/Administration; Health, Safety, and E nvironmental Management; Staffing/Recruiting; Training, Career Development & Suc cession Planning; Compensation and Performance Management; Government Reporting and Compliance (EEO, AAP, OFCCP); Processing Unemployment and Workers Compensati on; Audits and Auditing in all HR Areas; Payroll Systems (SAP, ADP, Kronos); HRI S Systems (Success Factors, Softscape, Oracle and PeopleSoft); Six Sigma, TPM an d Lean Continuous improvement Programs; Coaching and Recognition Skills Training ; Influencing cultural change by implementing teams and training to influence em ployee ownership and engagement within the company and community. PROFESSIONAL HISTORY Graphic Packaging International, West Monroe, LA 10/2009 to 4/2011 Human Resources and Labor Relations Supervisor for the West Monroe Paperboard fa cility providing HR support to 750 USW and salaried employees in a continuous ma nufacturing environment. Supervised three (Sr. Generalist, Payroll Administrato r and Receptionist). Championed and coordinated all aspects of Labor and Union Relations, up through Arbitration. Assisted corporate Legal counsel with Arbitration preparation and presentation. Responded to NLRB, EEOC, Unemployment and Corporate requests for information, l egal proceedings and regulatory information requests. Worked with senior managers to identify top performers and updated/revised Succ ession Plans for each department and senior manager. Prepared, presented and conducted training to management staff on AAP and other regulatory announcements. Introduced and conducted training and counsel for structured competency-based i nterview process. Championed efforts, along with on-site recruiting contractor, to fill over 27 o pen salaried positions since October, 2009, as well as coordinated the interview ing and hiring of over 60 hourly positions. Participated in Management and Labor communication meetings and events, worked with Divisional management to create and present Corporate Cultural Surveys, the results of the survey and the corrective actions taken by the facility to incre ase employment involvement and empowerment. Assisted managers and supervisors to reduce grievances from an average of 11 pe r month in 2009 to 6 or less per month in 2010 by communicating nuances of the n ew contract to these groups and educating them on simple ways of avoiding action s that violated both the contract and accepted past practices. Coordinated and organized employee recognition activities for outstanding work,

anniversaries and birthdays. GKN Sinter Metals, Gallipolis, Ohio 5/2008 to 4/2009 Human Resources & Safety Manager for the Gallipolis facility providing HR suppor t to 145 UAW and salaried employees in a Tier 1 supplier to multiple automotive companies. Supervised two (HR Generalist and Safety Engineer) and acted as Char itable Events Coordinator for 11 North America plants. Championed Business Segment team involving exempt and non-exempt in a cohesive unit to promote improvements and communication. Conducted monthly employee meetings and climate surveys in order to give the em ployees a clear channel of communication with management and supervision. Reduced cost of payroll by implementing mandatory mailing of all salaried paych ecks (Cost reduced $11,000/yr). Reduced grievances from 6 per month to 1 per month in 2009. (Net savings $15,0 00/yr) Implemented employee recognition activities for outstanding work, anniversaries and birthdays. TDS Automotive Logistics, Chicago, Illinois 8/2006 to 4/2008 Human Resources & Safety Manager for the Chicago facility, starting in August 20 07 for the TDS Chicago facility of 125 UAW & salaried employees for this manual assembly and distribution center servicing the Ford Motor Companys Chicago Assem bly Plant. Began as Human Resources & Safety Manager in Norfolk, Virginia for the Norfolk T DS facility of 301 UAW 1and nonunion employees. Supervised a staff of three to provide HR and safety support and consultation though a period of operation lea ding to the eventual plant closing in August 2007. Duties included employee/lab or relations, recruiting, new hire activities, training, and payroll & benefit a dministration as well as acting as the safety manager responsible for aspects of safety investigation, prevention and reporting compliance. Lead Continuous Improvement team to initiate and implement Lean work instructio ns, takt times and work teams. Lead training to engage employees into new work environment of continuous impro vement. Reduced unemployment cost by 47% by taking the initiative to bring local employ ers into plant resulting in out-placing 287 of 301 employees. Settled all open grievances at second stage, resulting in saving 90% of grievan ce budget. Cut 60% of workers compensation claims from investigation to work return in 4 m onths time. American Electric Power, Shreveport, Louisiana 1/2002 to 6/2006 Senior Regional HR Generalist/Manager, Sole HR support for eight unionized power plants (70% IBEW) in three states employing 675 employees for over two years. Recruiting, hiring, benefits, payroll, absenteeism, labor relations, training, p erformance management, safety reporting, investigation and government compliance . Introduced a new medical plan to the employees involving 68 face-to-face info rmational sessions, initiated networking sessions for the administrative staffs and assisted employees and surviving spouses with the retirement process. Revis ed the Performance Management program into a more useful management metric as we ll as a motivational tool for supervisors and employees. Lead role in developin g leadership training for front line supervisors. Set up supervisor and employee teams at each power plant to aid in prioritizing maintenance and other operational issues, improving communication among departm ents, employees and management. Initiated internal staffing project saving 280K in recruiting fees to hire 27 t

echnical personnel in 60 days. Spearheaded objective to implement new benefit plan in 11 locations saving 250K in 30 days. Upon joining company closed all open grievances within 70 days. Began employment in Roanoke, Virginia as a H.R. Field Representative for the lin e and meter departments. HR representative for IBEW shift workers with many mee tings with conducted outside of normal working hours. Key contributor to the new quarterly question-and-answer sessions between the workforce and management. Pr omoted to the Shreveport position. Associated Services, Oregon, Ohio 8/1998 to 1/2002 HR Consultant & Manager/Owner of a service organization with a staff of 11 who a ssisted small law firms in the areas of human resources consulting and administr ative services; aiding clients in staffing, payroll and benefits administration. Ford Motor Company, Milan, Michigan 8/1992 to 8/1998 HR Generalist and Labor Relations Representati ve (contract employee) supervising four direct reports managing the daily operat ions of the hourly personnel office. Handled absenteeism, disciplinary administ ration, staffing and scheduling, and the administration of workers compensation and unemployment issues. Responsible for union activities (UAW, skilled trade unions) up through arbitration levels, handled grievances, d isputes and job postings. Worked with governmental compliance including the pla nts AAP. Also responsible for the initial administration and communication of t he FMLA policies and procedures for the plants 2800 employees. Hunt Wesson Inc., Perrysburg, Ohio 5/1990 to 8/1992 Human Resources Administrator responsible for general HR duties and seasonal sta ffing for tomato processing department. Also worked with manpower structure and safety issues. Worked with initial TPM team as HR rep. Leaseway Transportation, Oregon, Ohio 9/1983 to 5/1990 Assistant Terminal Manager in Oregon, Ohio & IT Consultant for regional terminal s in Ohio and Tennessee. Accreditations Member of Society of Human Resource Management (SPHR accreditation exam schedule d for December 2011) Six Sigma Green Belt and LEAN Team Trainer ADP eTime & PC Payroll Certificate EDUCATION University of Toledo - Masters of Business Administration - June 1997 Specializations in Human Resources and Strategic Business Planning Bowling Green State University - Bachelor of Science in Business Administration - May 1983 Majors: Management Information Systems and Statistics.


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