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Jaye Hsia 7100 Balboa Boulevard, Unit 601 Lake Balboa, CA 91406 Cell 818-422-1975 jh15e68ee@westpost.

net PROFESSIONAL Versatile, ambitious Senior IT Manager with 15+ years experience im plementing solutions SUMMARY with a high degree of customer satisfaction, success and profit. Consist ent record of achievement in executive roles, consultative engagements and $MM p roject management for companies such as AIG Mortgage, First Legal Network, Honda , Blue Cross/Blue Shield, HP, Lockheed Martin and Farmers Insurance. Broad backg round spans roles as Senior Project Manager, Senior Manager (Deloitte) and VP of Application Development (Countrywide Home Loans) with 106 staff and $5MM+ P&L. Willing to travel. Demonstrated business acumen and ability to accurately assess technical and sit uational challenges, transforming creative ideas into workable solutions. Well versed in building and managing PMOs to support systems development on div erse and multiple platforms using a wide variety of methodologies. Recognized for partnering with business leaders and technical teams to plan, in tegrate, document and execute complex project plans on time and on budget. PROFESSIONAL PMP - Project Management Professional CERTIFICATIONS Oracle DBA PROFESSIONAL Hsia Consulting, Inc., Los Angeles, CA 01/2003 Present EXPERIENCE Senior Project Manager & Consultant 7 years Clients: Bank of America, First Legal Network, Technicolor, Farmers Insurance, A merican Honda Motors, Wellpoint (Blue Cross/Blue Shield), Rezonate, Chidrens Hos pital Key Project Accomplishments: Bank Of America: Technical Project Manager. * Project Management software included Viper, Clarity, an Nexxus * Acted as Project Manager/Systems Analyst creating and analyzing reports using Pivot Tables that identified potential issues with Resource Planning and meeting deadlines presented to top management * It was determined that a need existed for a Systems Analyst, not a TPM First Legal Network: Spearheaded build of product suite and robust IT platform estimated to double revenue in the next 3 years. * Reengineered business processes, automated manual functions and developed stan dards, project plans and risk mitigation strategy for rapid growth. * Forged and cultivated relationships at the highest executive level, leading to new IT budget that facilitated growth from $40MM to $100MM over 5 years * . Completed project. Technicolor: Created PMO and project management infrastructure for $30MM digita l/physical asset management project, encompassing RAD methodology, Extreme Progr amming and SAP interface. * Consolidated multi-location IT operations and established evolutionary systems integration platform, producing enterprise savings estimated at $5MM. * Completed project Farmers Insurance: Implemented cost containment solutions and consolidated redu ndant IT processes, lowering annual IT spend by 20%. * Developed Web-based solution to foster communication between agents and Servic e Center reps, requiring customization of Siebel, Genesys and Avaya. * Led offshore team to build real-time Business Intelligence/Data Warehousing so lutions (Business Objects, Crystal Reports XI, Informatica and Documentum). * Maintained regulatory compliance. * Completed projejct. American Honda Motors: Headed RFP and vendor selection to replace outdated dece ntralized financial/servicing systems and rollout quality audit and A/P systems. * Recruited and mentored team of high-performing business analysts. * Created project plan, resource requirements, budget/scoping documentation and C-level presentations, narrowing list of vendors from 20 to 4.Competed project. Wellpoint (Blue Cross/Blue Shield): Pivotal resource on several projects throug

h the life cycle, requiring management of 25 resources. * Launched new product within brand offerings in aggressive 5-month timeframe, e nsuring electronic data exchange procedures for HIPAA compliance. * Led Great Plains upgrade, SOX compliance initiative and $3.1MM dental blue cla ims processing project. Completed Project. Rezonate: Championed development of Website and shopping chart, allowing millio ns of customers to order quality furniture online. Coordinated efforts of offsho re project team, consultants and key stakeholders to deploy Web-based complete r etail solution using J2EE. Completed project. Getty Museum Project to create a storage and data warehouse solution with intr icate system written in C++ for complete bibiliography of collected works. Cre ated SQL queries to aid in the QA testing, sent error report and SQL results to development team for fixes. Led team through QA and phased system release, statu s meetings with VPs and C-level clients to report risks, risk mitigation, issues and issue resolution and escalation. Phased approach was delivered on time, on budget. Countrywide Home Loans, Moorpark, CA 01/2001 01/2003 VP, Application Development 2 years Developed 5-year strategic plan for globalizing home loan capabilities across US , UK and France. Supplied leadership and oversight of 106 employees, 8 direct re ports and $55MM+ budget (P&L). Reported status to Executive Committee. Key Accomplishments: Coordinated portfolio of projects for new mortgage products in British and Fren ch banks into a single solution for servicing all loans after origination on a g lobal basis. Spearheaded initiative to break down vision into manageable pieces, beginning w ith 30% implementation over the first year. Facilitated change control and management sessions between banks, holding compa nies and Countrywide, while maintaining regulatory compliance. Decided to go back to consulting. Deloitte Consulting Group, Orange County, CA 06/1995 12/2000 Senior Manager 5 years 6 months Led projects across the nation ranging in size from $1.5MM to $20MM with 2-60 re sources. Promoted twice in 4 years for on-time/budget delivery in varying indust ries. Concentration on Finance, Mortgage, Healthcare, and Manufacturing. Clients: Transamerica, Hewlett Packard, Nissan, Kaiser Permanente, Lockheed Mart in Key Project Accomplishments: Kaiser-Permanente: an HMO, analyzed and re-engineered software for their Senio r Advantage Program ensuring HIPA compliance and providing electronic data exch ange. Healthnet, a Healthcare Company, reviewed and audited the budget and planning f or their IS operations for the fiscal year. Transamerica: Formulated 60-month/60-FTE, $20MM ERP project plan for PeopleSoft . Reengineered budget planning system, recouping $8MM+ annually. Hewlett Packard: Devised approach to effectively compete with Sun Microsystems in marketing and delivery of service support. Planned $7MM B2B end-to-end supply chain visibility project for seamless B2B interaction, allowing Canon and HP to significantly increase sales. Nissan: Managed build of interactive warranty repair system and instituted QA p rocesses that aided the audit and reconciliation of vendor invoices. Lockheed Martin: Developed strategic architecture framework to clearly align in formation technology and business strategies of 5 companies into one sector. Peaked decision to go into industry Key Project Accomplishments: Kaiser-Permanente: an HMO, analyzed and re-engineered software for their Senio r Advantage Program ensuring HIPA compliance and providing electronic data exch ange. Healthnet, a Healthcare Company, reviewed and audited the budget and planning f or their IS operations for the fiscal year.

PRIOR BSG Alliance/IT, Inc., Managing Consultant specializing in Finance, Mortga ge, Retail EXPERIENCE Compaq Computer Corporation, Project Lead 1990 1995 Key Project Accomplishments: AIG Mortgage A mortgage division. Managed business re-engineering effort to c reate client-server solution to replace antiquated mortage systems. Researched ROI and began project, adding resources as MS Project Plan dictated (created by me),phased approach led to QA and Implementation of new, updated systems and pro cesses. Bristol Farms, a retail food services Company managed the implementation of a new client-server POS system. Moved from Houston to Los Angeles. PRIOR BSG Alliance/IT, Inc., Managing Consultant specializing in Finance, Mortga ge, Retail EXPERIENCE Compaq Computer Corporation, Project Lead 1981 - 1990 AMPI Systems Analyst Hewlett-Packard Software Engineer PROFESSIONAL Project Management Institute AFFILIATIONS Women in Technology Girls, Inc. Orange County LANGUAGES Fluent Spanish TECHNICAL Development: C++, Visual Basic, HTML, PowerBuilder, Lotus Notes, XML, Java, SUMMARY SQL, Powerscript, COBOL, Fortran, Pascal Databases: SQL Server, UDB, DB2, Oracle, Sybase Platforms: Windows XP Professional, UNIX HP/Sun, HP3000/MPE VAX/VMS, IBM/OS, RS6 000, AS/400 Software: MS Office Suite, Project, Project Workbench, Clarity, Planview,MPM, SA P, PeopleSoft, IBM Websphere, Informatica, Business Objects, Crystal Reports, V isio, MS Project, Excel Methodologies: Waterfall SDLC, Agile, RAD, PMBOK, Xtreme Programming EDUCATION Indiana University, Bloomington, IN B.S., Quantitative Business Analysis, Management & Administration M.B.A., completed 18 hours to date