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JACQUELINE BAUGH 338 Flagstone Circle Suisun City, California 94585 707-207-1968 jacquelinebaugh@comcast.

net Summary Motivated, personable business professional with two year college degree and a s uccessful 15 year career of achieving individual and department goals. Talent f or comprehending department focus, and unit ratios and goals. Completed Speech Crafters a part of Toastmasters International and obtained a certificate and mem bership for the course. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate and timely reports. Has the ability t o work independently and under general direction. Highly refined negotiation and resolution skills. Possess leadership potential, initiative, as well as proble m solving and technical skills. Flexible and versatile - able to maintain a sense of humor under pressure. Poise d and competent with demonstrated ability to easily transcend cultural differenc es. Excellent team-building skills. Excellent public contact skills. Possess cha racter, and integrity; and values the same attributes in a Company. Areas of Expertise * Project management * Successful and effective correspondence creation * Customer service skills * Time Management * Critical and creative thinking * Preparation of executive reports * Analysis of agreements and contracts Professional Experience COMMUNICATION- Reports, presentations, and technology * Prepare complex reports for management considerations, ensuring full complianc e with department and company requirements and deadlines. * Effective management of significant caseloads within established department qu ality demands. * Skills to manage and resolve complex issues involving multiple parties and/or clients. * Good working relationship with members of legal profession. * Project management of scope of work with independent contractors and other pro fessionals. * Skills to approach issues analytically to arrive at solutions and to develop s trategies. * Rapidly learns varied computer programs-Microsoft Office(R), PowerPoint(R) and Excel(R) courses. * Strong written, verbal and interpersonal communication skills.

JACQUELINE BAUGH

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ACCOMPLISHMENTS * October 2010 Received certification in Mediation Training. * Team project management: o Participated in interviews and the selection of law firms for the creation of a preferred vendors list. * Develop and implement presentations for upper management reserving considerati ons: o Assign tasks to teams of professionals in the collaboration of presentations. o Creates agendas for strategy sessions and formulate outlines used in technical reports aimed at company executives' for departmental budget considerations.

o Author of vendor guidelines developed for use by department and peers. * Won over department with ideas for the enhancement of an underutilized departm ent web site. Innovations were recognized and are in use today. * Participated in the design of department filing system that is foundationally, still in use. * Reduced caseload that achieved closing ratio unit goal which realized a take-d own of hundreds of thousands of dollars in expense costs that impacted departmen tal goals: o Packaged an agreement with the account holder involving three separate locatio ns. o Realized an $113,500 take-down of expense reserves. PLANNING & ORGANIZATION * Works well with other team members in the exchange of ideas and feedback: o Participates in roundtable discussions on technical issues. o Adapts positively to departmental changes and responds to departmental needs. o Finances: able to reduce liability by obtaining contribution agreements with o ther companies or joint sharing of costs agreements, and develop contract langua ge for the agreements. o Finances: seeks out opportunities for expense reimbursement from recalcitrant companies and by conducting expense audits. o Motivated by continued educational opportunities to meet company requirements. Employment History FIREMAN'S FUND INSURANCE COMPANY Novato, California Environmental Claims Analyst 1991 to 2010 AMERICAN INTERNATIONAL INSURANCE Walnut Creek, California Commercial Liability Adjustor 1986-1991 Education LOS MEDANOS COLLEGE Pittsburg, California Associate of Science Degree Degree dated May 1986 UNIVERSITY OF PHOENIX Fairfield, California Business Management Degree Estimated completion 2012