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KATHLEEN MCAVOY 9339 Prosperity Lake Dr. Jacksonville, FL 32244 (904)778-3046 km15e7640@westpost.

net EXECUTIVE ADMINISTRATIVE ASSISTANT / GENERAL OFFICE MANAGER Highly skilled and results-driven Administrative Professional with 25+ years of experience leading and motivating teams to achieve optimum levels of performance . Versatile professional with strong qualifications and successful track record in budget administration, asset management, and customer service. Expertise in f acilitating domestic and international meetings and coordinating travel arrangem ents. Outstanding scheduling, communication, and organizational skills. Proficie nt in Outlook, Word, Excel, and PowerPoint. Project Management Inventory Control Budget Management Strategic Planning Report Management Schedule Control Quality Assurance Training & Development Problem Resolution PROFESSIONAL EXPERIENCE THE BLOOD ALLIANCE (TBA), Jacksonville, FL 20092011 Nonprofit organization specializing in collecting blood donations, processing bl ood, and supplying local hospitals with fluids Executive Administrative Assistant Oversaw administrative duties including filing documents, purchasing food orders and supplies, managing calendars, making travel arrangements, and processing ma il. Provided direct support to CEO, COO, and Medical Director and coordinated qu arterly Board of Directors meetings. Maintained expense reports, updated phone l ists, and set-up audio/video conferences utilizing Meet-me and Web-Ex. - Developed general information guide as a reference for administrative staff an d new hires. - Introduced monthly administrative meetings. - Established standard job duties from scratch for Executive Administrative Assi stant position. - Successfully managed confidential and time sensitive materials. FETCH PET CARE, Yonkers, NY 20072009 Nationwide franchise offering dog walking and pet and house sitting services Owner/General Manager Owned, operated, and established company offering pet services to local clients. Hired, trained, and directed 1020 employees, monitoring and evaluating performa nce. Singlehandedly interviewed clients, scheduled appointments, and managed adv ertising operations. Processed payroll, managed bills, and oversaw invoices. - Consistently exceeded customer expectations by ensuring quality services and b uilding long-term relationships. PFIZER, INC., New York, NY and Parsippany, NJ 2001-2007 Global Fortune 100 Pharmaceutical Company Corporate IT, Executive Administrative Assistant, NY and NJ Planned, managed, and provided leadership for administrative operations encompas sing calendar management, travel arrangements, mail preparation, expense reporti ng through XMS, invoice processing, and equipment and supplies purchasing. Facil itated 4 annual off-site group meetings; located meeting space, negotiated contr acts, sent invites to attendees, secured guest speakers, and ordered equipment, food, and gifts. Served as liaison between reporting groups, efficiently trained administrative temporary employees, and coordinated workflow. Utilized WebEx and Net Meeting to conduct video and audio conferences, developed

executive presentations, and scheduled conference rooms. Processed payroll for employees and SOWs for purchase orders. Maintained and updated confidential info rmation. Resolved issues between personnel and vendors, relocated personnel to N J location, and actively served on Disaster Recovery Team. - Successfully managed 4 annual group meetings2 in the US and 2 in Europe; consi stently remained under budget. - Oversaw on-boarding and off-boarding of consultants through GIDM and IMS, intr oducing new forms, guidelines, and processes. Pfizer Inc - NY 1998-2001 Corporate Fleet, Senior Fleet Administrator, NY Key player in maintaining and managing Corporate Fleet database of more than 10K drivers. Updated mileage log files and standard reports and submitted approxima tely 1K new vehicle orders per year. Oversaw shipping and transferring of vehicl es to drivers/storage facilities and authorized repairs, vehicle wrecks, and sal es. - Actively participated in merger of Pfizer and Warner Lambert Fleet Departments . - Introduced and implemented program to collect money from drivers for traffic t ickets. - Singlehandedly addressed driver issues and complaints, improving operational e fficiency. Administrative Assistant VII (1996-1998) Corporate IT Administrative Assistant VII (1994-1996) Dist & Trans Svcs Secretary VI (1988-1994) Dist Services EDUCATION & CREDENTIALS Marketing Program, University of Phoenix Online Class Executive Secretary Program in Business Administration, Berkeley Secretarial Sch ool, White Plains, NY Completed Courses in Marketing, Business Law, Micro/Macroeconomics, Concordia, B ronxville, NY Training: Vendor Management, IT Policy Awareness, CBT, OSHA Safety Regulations, Project Mentors Training, DCIM (Data Center Infrastructure Management Software), RACI for Project Management (Responsible, Accountable, Consulted, Informed), FD A Regulations PROFESSIONAL ORGANIZATION International Association of Administrative Professionals (IAAP) TECHNICAL SKILLS Microsoft Office, Visio, Meet-me, Lotus Notes/Organizer, PIRCS, Quick Expense, N etwork Scheduler, gDoc, WordPerfect, MultiMate Advantage, Lotus Always, Wyziwig, Harvard Graphics, Telex, Dictaphone, Xerox, Motorola Word Processor, Bunker Ram o Terminals, Adobe Acrobat