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Madelyn M.

Smith 1515 North D Street, Lake Worth, FL 33460 Cell phone (561) 727-0037 Home phone (561) 533-5282 a Highly talented, motivated individual, with a strong work ethic a Bilingual in English and Spanish a Able to react appropriately to ensure safety in crisis situations with strong critical thinking skills a Provide compassion, kindness, and honesty to clients and families EDUCATION South University, Royal Palm Beach, FL Bachelor of Science in Criminal Justice Anticipated Graduation 09/2011 Intern, Palm Beach County Sheriff Department January 2011- Present Palm Beach Community College, Lake Worth, FL Associate of Science in Crime Scene Technology 2008

PROFESSIONAL TRAINING/CERTIFICATIONS/AFFILIATIONS a Advanced Latent Development 2009 a Certificate Basic Fingerprints 2008 a Crime Scene Technology Certificate - Palm Beach Community College 2007 a Embalming & Cremation a Member of Gold Coast Forensic Society a Student Member of FDIAI ( Florida Division of the International Association fo r Identification) EXPERIENCE G4S/Wackenhut Security 2/10-7/10 Upscale Security Officer a Conducted unarmed foot and/or vehicle patrol (interior and exterior) a Control access and egress. Monitor CCTV and alarm systems. a Deter criminal activity and misconduct a Provided detailed and accurate documentation Midtown Imaging LLC /Health Diagnostics 7/09- 10/09

Insurance Verification Specialist a Verified patient insurance information and obtained medical authorizations a Confirmed future appointments with patients via telephone State of Florida /Public Defender Office, West Palm Beach, FL 5/05 -11/08 Case Opener/Secretarial Assistant a Provided clerical support to divisional secretaries and professional staff a Opened cases for multiple divisions with high case loads under tight time cons traints a Provided clerical support in areas of file maintenance and preparation/process ing of sensitive documentation Switchboard Operator a Answered 10 lines of high volume calls in a timely fashion a Responded to clientsa legal inquiries regarding personal cases with courtesy a nd compassion a Greeted clients and legal staff in main lobby with a cheerful and professiona l demeanor Good Samaritan Medical Center / St. Maryas Medical Center, West Palm Beach, FL 4/96-6/04

Patient Business Service Representative a Verified insurance information a Confirmed future appointments with patients via telephone and registered pati ents for outpatient diagnostic testing

Operating Room Orderly a Organized & prepared surgical rooms a Transported outpatients to surgery a Assisted medical staff with various procedures. Patient Care Assistant a Interviewed patients upon arrival in hospital setting a Performed post mortem care, prepared deceased for funeral home, transported de ceased to morgue a Handled various stressful situations involving critical, terminally ill & dece ased patients with dignity &integrity a Treated patientsa family members with courtesy& respect SOFTWARE SKILLS Microsoft Word, PowerPoint, Outlook, Stack