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Zachery Zanotelli N20 W26654 Sawgrass Lane Pewaukee, WI 53072 zz15ea1ba@westpos t.

net (262)-224-3442 Objective To work as a manager for a h otel or resort company. Background Summary Hotel professional with over four years experience as an assistant general manag er, front desk agent, reservations agent, and customer service representative. C omputer skills include Word, Excel, PowerPoint and Office, plus familiar with PD X system, and POS systems. Also creative, quick problem solver, can perform math problems, speaks limited Spanish and is honest and hardworking. Professional Experience Country Pride Inn Hotel, Delafield, WI Dec 2006-toPresent Country Pride Inn Hotel is an independent hotel with 56 guest rooms and 1 confer ence room Assistant General Manager August 2010 -Present Drove in revenue by coordinating details for corporate clients and booking conf erence rooms, themed parties and related hospitality services. Planned, organized, and monitored staff activities to ensure compliance with qu ality assurance standards set by hotel, which requires continuous visual inspect ion of guest rooms and public space including lounge, conference rooms and hallw ays. Resolved customer issues and projected revenue forecast. Front Desk/Customer Service/Reservations/Housekeeping Dec 2006-Aug 2010 Maintained and promoted hospitality at all times; welcomed and served guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. Demonstrated good computer skills; accurately handled cash and charges; stood f or long periods of time; presented a friendly, outgoing, energetic and guest ser vice oriented manner. Chula Vista Resort, Wisconsin Dells, WI Internship, Jun-Aug 2010 Chula Vista Resort consists of more than 640 guest rooms including Condominiums, Villas and over 20 conference rooms. On site indoor and outdoor water parks, go lf course and 9 restaurants. Front Desk/Reservations/Customer Service Worked as a PBX operator by answering very busy multi-line phone systems and ha d excellent phone etiquette. Worked as a Front Desk Agent by providing great customer service along with tak ing care of check-in and check-out procedures and handling all types of payments and became familiar with working in a fast past environment. Made and confirmed reservations for overnight accommodations and other resort a menities. Contacted individuals and groups to inform them of packages, room rate s and/or provide guest with travel information, such as points of interest, rest aurants, and rates. GuestHouse Inn and Suites, Green Bay, WI

Dec 2008-May 2009 GuestHouse Inn and Suites is a national chain hotel featuring all suite style ro oms. On site breakfast area and happy hour bar. Front Desk/Reservations/Customer Service Assisted the General Manager while providing attentive, courteous, and efficien t service to all guests, prior to arrival and throughout their stay. Helped maximized room revenue and occupancy by taking and making reservations a long with checking guests in and out of hotel. Education Associates Degree-May, 2011 Hotel and Restaurant Management-Member of the National Honors Society Waukesha County Technical College, Waukesha, WI