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SABINE REID 968 Rumson Road Rochester, NY 14616 BUSINESS MANAGEMENT SUMMARY OF QUALIFICATIONS High energy and results

oriented management professional with experience in the Healthcare, Banking and Beverage Industry. Expert at introducing state-of-the-ar t technology and Operational Excellence initiatives to streamline systems and pr ocesses, improve efficiency and productivity, reduce costs, enhance quality, bui ld top-performing teams and ensure a safe, environmentally compliant workplace. Core expertise includes: Operations Management Process Improvement & Control Performance Management & HR Cost Reduction & Budgeting Total Quality Management Customer Service & Satisf action Vendor Relationship Management Regulatory Compliance & Audit P & L Management Facility Management Data Analysis Risk Management * Results driven with exceptional skills in developing process improvement, risk management, and team management directives. * Expertise in financial management with extensive scope of responsibility and a proven track-record of delivering optimal results in a high growth and volume o riented environment that exceeds operational goals and yields measurable outcome s. * Strong operational process improvement background through effective cost reduc tions, tactical planning, and productivity gain. * Known strategist who transforms strategic goals into workable solutions and be nchmarks for performance against key objectives. SELECTED ACHIEVEMENTS Contributed to budget savings of $251K a total of $167K thru ownership cost man agement initiatives. Developed and implemented internal audit program. Increased the internal audit score from 70% to 94 % within 3 month. Increased teams production efficiency from 85% to 95.7%. Increased the teams quality scores from 92% to 99.3% within 4 months. Developed and implemented written procedures and established controls for new p rocesses. Selected as in-house point person with expertise related to policies, procedure s and federal guidelines. Reduced the Fair Lending compliance error rate from 64% to 0.65%. Developed and implemented data collection methods and analysis models. EDUCATION MS in Management, 2008 GPA 3.9 , NY BS Business Administration 2001, GPA: 3.6 rockport, NY AS Computer Programming 1992, GPA: 3.7 ute, Savannah, GA AFFILIATIONS Nazareth College, Rochester SUNY Brockport, B Savannah Tech Instit Phone: 585-262-6719 Email:

Member of the Sigma Beta Delta International Honor Society in Business, Managem ent and Administration. Member of the National Vocational Honor Society for Scholastic Achievement and Success. PROFESSIONAL PROFILE Coca-Cola, Rochester, NY, 2008 - Current Office Manager Direct, monitor and analyze all financial and operational affairs of the entire distribution center, including budget management, payroll processing, facilitie s management, settlement, accounts payable, accounts receivable, contract managm ent and purchasing. Serve as advisor to the Sales Center Manager in matters of strategic management , budgeting, and financial management and internal audit compliance. Direct and supervise 4 Distribution Center Administrators. JPMorgan Chase, Rochester, NY, 2002-2008 Consumer Loan Production Supervisor Responsible for the daily supervision of 15 Loan Support Specialists. Ensured that all print requests averaging 700 customer documents daily met the highest possible standards in a highly deadline driven environment. Quality/Compliance Analyst Delivered audit services that consistently satisfied the needs and reasonable e xpectations of the internal client. Partnered and influenced senior leadership to improve the control environment, streamline the business to achieve operational excellence. Responsible for evaluating risks and controls, executing audit reviews, communi cating issues and findings to upper management, devised solutions for business i mprovements, and followed-up on corrective actions. Prepared details of audit findings, and recommended changes in operations as ap propriate. St. Anns Nursing Home, Rochester, NY, 199 8 - 2000 Quality Improvement Coordinator Maintained a comprehensive data-driven performance improvement program. Analyzed and interpreted clinical information. Identified pertinent trends, var iances, and special occurrences that impacted quality care. Facilitated the continuous quality improvement process, interfaced closely with clinical supervisors, participated and presented educational programs, and demo nstrated proactive problem solving and effective communication. Functioned as a resource regarding quality related issues including best practi ces. Organized and prioritized quality management activities that insured improvemen ts in the firms performance. Monroe Community Hospital, Rochester, NY 1995 - 1998 Certified Nursing Assistant Responsible for the physical and emotional comfort of 21 patients of the rehabi litation unit. Assisted licensed staff through gathering, reporting and documenting of patient related data. Provided excellent customer service. Researched, prepared and presented educational in-service to all staff members. Successfully completed TQM training. Trained new nursing assistants. Visiting Nurse Service, Webster, NY 1993 - 1994

Weekend Staffing Coordinator Assigned new cases and adjusted schedules to increase available nursing hours. Planned and scheduled 150 nursing assistants to fill and ensure patient coverag e. Managed patient and staff related problems and initiated disciplinary actions w hen necessary. Communicated effectively with staff, clients and other agencies on a daily basi s.