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Kristie M. Harrell 1828 Charleston Highway, Cayce, S.C. 29033 (803) 351-3941 kh15eb7d6@westpost.

net SUMMARY OF QUALIFICATIONS Vice President and Certified Lean Six Sigma Black Belt with 19+ leadership exper ience in the financial services industry. Skilled in Budget Management and Proj ect Management, as well as Bank Operations, and demonstrated revenue generator in leading Process Optimization across the company. Selected by the Executive M anagement Team to aid in the development of the Strategic Plan. PROFESSIONAL EXPERIENCE FIRST CITIZENS BANCSHARES, 1989 - Present Vice President - Business Process Consulting 2007 - Present * Lead Process Optimization efforts across the organization for cross-functional processes. Efforts have contributed > $10.5 million in annual revenue earnings or savings reductions. * Achieved Black Belt Certification in Lean Six Sigma by reducing the processing time of check returns, saving > $450K a year. * Chosen to aid in the development of banks Strategic Plan that includes documen ting, analyzing, and improving key customer and bank processes. Processes includ e Streamlining the Pricing of Products, Streamlining Customer and Employee on bo arding, Customer Retention, and developing key indicators of banks loan portfoli o. * Spearheaded the education of over 50 team members in Lean Six Sigma Methodolog y * Direct SS Green Belts and SS Black Belts in numerous process optimization effo rts for cross-functional projects that include Bank Operations, Branch and Sales Teams, Customer Call Center, Credit Administration, Insurance, Loan Servicing a nd Payment Operations * Design, lead, and manage the Organizational Dashboard utilized by various leve ls of management to facilitate strategic planning and drive business performance . * Work with Executive Management to continuously prioritize projects based on Ba nks initiatives and Benefit/Effort Matrix and deliver milestones for current pro jects. * Skilled in systems and processes for bank operational areas including Account Reconciliation, ACH, Check Processing, Debit Card Operations, Deposit Operations , Research, Returns, Print, Statement and Mail Operations. * Manage audits performed for Bank Operations and ensure adherence to policies, rules and regulations. Received recognition for 100% compliance on all audits p erformed. * Facilitate contract negotiations for Bank Operations and partner with Vendor M anagement Team to ensure adherence to policies. * Assist Bank Operations in the development of business cases for large scale pr ojects, including ROI, value stream maps, architecture of systems, and process flowcharts.

Kristie M. Harrell 1828 Charleston Highway, Cayce, S.C. 29033 (803) 351-3941 Vice President - Item Processing 2002 - 2007 * Excelled at planning and managing $6mm budgets for all Item Processing Product ion Sites * Managed 4 fully functional capture sites and several branch capture sites in v arious states with multi-shift operations that included: o 5 managers and 200+ indirect reports o >5 million items per week for 12 Client Banks. o Multiple platform types including NCR Branch Capture, NCR Remote Image Deposit , and full scaled NCR Item Processing Platforms o Management and maintenance of 4 facilities o Management of hardware of software vendors * Skilled in CPCS and NCR software * Managed the opening of 3 Item Processing production capture sites by hiring pe rsonnel, developing teams, and ensuring system operations while meeting 100% of project deadlines and remaining under budget. Recognized by NCR as "most succes sful ramp-up to date". * Led teams to meet posting deadlines 99.5% of time * Consistently exceeded quality measures. * Led monthly meetings with clients to ensure customer satisfaction. * Demonstrated ability to boost performance of teams in highly unpredictable env ironments OTHER POSITIONS 1989 - 2002

* Assistant Vice President, 2nd Shift Item Processing Manager, Charlotte, N.C. * Human Resources Administrator III, Charlotte, N.C. * Operations Officer, 2nd Shift IP Supervisor, Reconciling and Sorting, Charlot te N.C. * Operations Officer, 2nd Shift IP Supervisor, Proof, Columbia, S.C. ADDITIONAL CAREER HIGHLIGHTS * Selected for Camp Leadership, a Leadership Class for "Next 20 Leaders of our O rganization", 2003 * Only member selected at First Citizens Bank for 2007-2008 Bank Administration Institution Master Program, 2007 * Promoted within the company several times due to consistent ability to perform above industry standards. * Change catalyst * Computer Literate: Proficient with Industry Based Systems and Computers, Multi ple Bank Software Systems, Minitab Statistical Software, Microsoft Products COLLEGE * Midlands Technical College, Columbia, S.C. - Accounting * Central Piedmont Technical College, Charlotte, N.C. - Finance

References Available Upon Request