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Toni Williams 3725 Wellington Avenue Indianapolis, Indiana 46226 tw15ec7d0@westpost.

net 317-426-2190 317-837-8536 Career objective is to be a leader in the field of customer service. I would lik e to continue learning in the field of Customer Service and direct and share wit h others the knowledge I have gained through 15 years of proven customer service ability. 5/2009 - Present Brybelly Holdings Inc Indianapolis, IN Answer incoming calls to process retail orders, invoicing, eBay maintenance, fil ing, process credit card transactions, etc. 7/2008 - 5/2009 Government Payment Exp Indianapolis, IN Answered incoming calls to process credit & debit card payments for customers pa ying traffic tickets, child support payments & posting bail 1/2005 - 7/2008 Administrative Assistant (Contract) Rise & Excel Indianapoli s/Indiana Transcribe Social Worker notes , keep files in order for each client. Perform da ta entry to keep files up to date. Enter billable procedures. Duties were done on a contract. 7/2003 - 12/2004 Purchasing Agent Pinpoint Resources Indianapolis/Indiana Use Best Purchasing system to purchase supplies for the company, worked extensiv ely with Microsoft Excel to create purchase orders, met with vendors to obtain p roduct or service information, such as price, availability, and delivery schedul e. Select products for purchase by testing, observing, or examining items. Perf ormed administrative duties for fleet, took care of licensing & registration for over 200 trucks and maintenance for the vehicles. I helped assign vehicles, pai d tickets, fees, etc. 1/2001 - 9/2002 Customer Service Representative Golden Rule Insurance Indiana polis/IN Call center, answer incoming calls from providers (Dr offices) as well as the in sured's. I gave claim status; explain processing of the claims & answer benefit questions. I used multiple sources to gather the information such as contracts, the internet, I the online system. 3/1998 - 1/2000 Purchasing Assistant Manpower Indianapolis/IN Responsible for assisting the Purchasing Manager in ensuring inventory count on consumable products. Verify receipt of products against the purchase order. Rev iew for accuracy, & send to accounts payable for payment. Ordered office suppli es, & assisted at the switchboard & reception as needed. 3/1997 - 3/1998 Customer Service Representative Ameritech Cellular Communicatio ns Indianapolis/IN Primarily responsible for ensuring customer satisfaction by assisting customers with questions and concerns regarding billing system, ensuring contractual agree ment information is in compliance with billing information. Accurately enter cu stomer information, required frequency, and cap code withe the coverage area int o Comptech Computer Paging Program to activate new pagers. Processed credit chec ks to determine credit worthiness and deposit requirements. Assist customers on sales floor as needed. 5/1995 - 3/1997 Patient Care Center Secretary University Hospital Indianapol is/IN Responsible for inputting patient information into computer system to register p

atient to assigned unit, specify diet needs, order required laboratory tests and medications. Transcribe doctor orders into computer system to provide a care pl an for each patient. 11/1992 - 5/1995 Research Specialist KEY BANK Buffalo/New York Researched banking transactions using micro-fiche, proof machine & PC to find mi ssing deposits, withdrawals, and any teller errors for corrections. Worked with attorneys, collecting information needed for subpoenas. Communicate with tellers to verify banking transactions. Education Lafayette High school High School or equivalent Buffalo - New York - US Medaille College Some College Coursework Completed Buffalo - New York - US Western Governoras University Bacheloras Degree (in progress) Indianapolis - Indiana - US