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GENERAL MANAGER Award-winning General Manager and former Dealer with strong record of success in directing dealership operations

to increased sales volume, profitability, and c ustomer satisfaction. PROFESSIONAL EXPERIENCE Town and Country Chrysler Jeep Dodge (AutoNation), Seattle, WA 2010 - Present General Manager - Recruited by AutoNation's Western Region and relocated to Seattle to orchestrate and lead the turnaround of an underperforming Chrysler J eep Dodge dealership. * Increased new and used vehicle sales volume 30% through personnel modifica tions, increased focus on training, and closing process gaps at Sales Desk. * Implemented a culture of responsibility and accountability to support the management team in driving performance and customer satisfaction results to achi eve forecasted levels throughout all departments. * Implemented process changes in Collision Center which resulted in year ove r year revenue increase of 26%. FOX AUTOMOTIVE OF ROCHESTER HILLS, Rochester Hills, MI 2005 - 2010 (BILL FOX CHEVROLET, FOX TOYOTA-SCION, FOX VOLKSWAGEN) General Manager - Manage dealership operations of four franchises in four s eparate rooftops within the Fox Automotive Group. * Despite historically slow economy, retailed more than 3,500 vehicles in 20 09. * Earned honors as first Toyota dealer in metro Detroit market to win Presid ent's Award in more than 15 years. * Achieved substantial net profit and significant reduction in debt structur e through operating cost efficiencies, process enhancements, and personnel and m arketing adjustments operating in a historically depressed economic market. * Championed the implementation of a new DMS system, including CRM applicati on, resulting in strong showroom controls and internally generated marketing cam paigns. * Plan and execute $1 million + annual marketing and media budget. AUTOMATIC DATA PROCESSING (ADP), INC., Chicago, IL 2004 - 2005 Retail Solutions Manager - Leverage extensive dealership experience to mark et variable operations software application (automotive DMS) throughout a large Midwest territory. * Achieved stretch sales goals with a major focus on Customer Relationship M anagement (CRM) software. * Gained vital technical experience, valuable insights, and "best practice" awareness from calling on diverse dealers in a broad geographic market. SPARTAN TOYOTA-LEXUS-MITSUBISHI, Lansing, MI 2003 - 2004 General Manager - Recruited by dealer (former General Manager at Falvey Toy ota) to manage dealership operations of three franchises throughout three separa te rooftops. * Excelled as #1-volume Toyota dealership in the State of Michigan. TEAM TOYOTA-YAMAHA, Midland, MI 1996 - 2002 Dealer Principal/General Manager - Recruited by Toyota Motor Sales to turn aroun d a non-profitable dealership on an equity buyout basis, as a result of successe s at prior Toyota dealerships. * Accomplished positive net income by end of first year of operation through improvements in all dealership areas.

* Established strategic vision, elevated organization's profile throughout t he local community, and enhanced operational processes and performance results. * Improved financial performance by coordinating financial analysis, plannin g, and expense control, as well as reporting systems. SUBURBAN TOYOTA-VOLVO (NISSAN-VOLKSWAGEN), Troy, MI 1989 - 1995 General Manager - Recruited by Director of Operations (former dealer at pre vious employment) to manage underperforming Toyota-Volvo dealership, achieved $4 00,000 turnaround within 12 months. * Based on results achieved at Toyota-Volvo dealership, given operational re sponsibility for 2nd dealership (Nissan-Volkswagen). * Led dealership to achieving the Toyota President's Award multiple times fo r total operating excellence. * Led dealership to 1,500 units of total vehicle retail sales per year at To yota-Volvo operation plus 1,000 vehicle retail sales at the Nissan-Volkswagen de alership. EDUCATION TIFFEN UNIVERSITY, 2010 - present MBA Program FERRIS STATE UNIVERSITY Bachelor of Science in Business Administration (BSBA)