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LAURENE VANDENBERG Address: 285 West Shore Trail, Sparta, New Jersey 07871 Mobile: 973.865.7144 E-mail: laurene.vandenberg@yahoo.

com LinkedIn Address:

SENIOR MANAGER FOCUS OF INTEREST: OPERATIONS / FRAUD PREVENTION Debit Card Fraud Prevention | Risk Analysis and Fraud Mitigation | Neural Networ k Technologies Real Time Decision Management | Predictive Analytics | Compromised Card Tracking

QUALIFICATIONS SUMMARY Competitive, analytical, and results-driven professional, with verifiable qualif ications in management and operations, fraud prevention, policy compliance and a dministration, customer service and client relations, compliance oversight and g overnance, research and analysis, and training facilitation. Commended for creat ing fraud prevention programs for both debit and credit platforms. Knowledgeable on principles and processes in providing customer and personnel services, inclu ding risk performance assessments, ensuring high quality standards for services rendered. Accustomed to managing a team in researching and identifying gaps in bus iness processes to prevent fraud events domestically and internationally. Recognized by associates and colleagues as hardworking, ethical, quick-t hinker, and tenacious problem solver, with excellent skills set in synthesizing diverse and complicated information, as well as producing and implementing rapid solutions to problems encountered. Demonstrate strong written and verbal communication skills, as well as e xceptional talent in planning, decision-making, problem solving, and exceeding c ustomer expectations. Extensive knowledge on transaction processing platforms, such as debit, ATM, and POS. In-depth expertise in authorization and authentication controls; risk mi tigation tools, such as neural network technologies; Real Time decision and case management tools; rule management; fraud trending analysis; and fraud trend edu cation. Technical proficiency in FICO, Predictive Analytics, Rules Management, W ebEx, and Microsoft Office Suite (Word, Excel, and PowerPoint).

PROFESSIONAL EXPERIENCE FISERV INC., MORRIS PLAINS, NJ Risk Manager Card Services 20062011 Supervisor Debit Card Services 20032006 Provided expert oversight and supervision to a team of eight risk analysts in re ndering risk management investigative services, sales support, training, and con sulting for more than 500 financial institutions. Utilized and implemented predictive analytics and real time rule-based t ools to minimize clients false positive ratios to below industry average. Managed and provided risk performance analysis, comprehensive assessment s, and recommendations to a key client, prompting them to write a testimonial th

at was used by the Marketing team in promoting Risk Office services to other cli ents. Recognized for collaborative team efforts in generating 400% sales incre ase in Risk Office investigative consulting service through providing sales supp ort, conducting webinars, and client consultations, resulting in receiving the F iserv Star Award. Successfully promoted a monthly risk product overview campaign via webin ar minimizing delivery cost and consistently achieving an average of 100 client participants per session. Developed and maintained Risk Office Consulting Service in cooperation w ith the Implementation Department for on-boarding new and add-on business, inclu ding piloting the offering and expanding training to staff to meet client needs. Strengthened staff training and teams ability to meet revenue goals by impl ementing time tracking procedures. Worked in partnership with sales and management in creating and producin g presentations on risk-related topics for client conferences, meetings, and web -enabled sessions. Facilitated and coordinated semi-monthly training sessions on risk-relat ed topics to cultivate staffs understanding of product and industry knowledge, in c ollaboration with company subject matter experts. Demonstrated exemplary performance and was chosen to manage corporate we llness program for Morris Plains site consisting of 400 employees. EDS-ELECTRONIC DATA SYSTEMS (DIVISION ACQUIRED BY FISERV INC.), MORRIS PLAINS, N J Manager E-Debit Settlement Settlement Department 20002003 Managed and supported a team of eight employees in providing customer support an d conducting exception item processing for the Visa and MasterCard Debit Card pr ogram to a client base of approximately 1,000 financial institutions. Identified, analyzed, and resolved issues with settlement reconciliation and bank statement verification process of Visa Debit and Debit MasterCard. Served as subject matter expert representing the Settlement Department o n several division-wide projects. Handled the development and implementation of major software installatio ns for the Settlement Department. Settlement Supervisor Settlement Department 19972000 Executed reconciliation, daily settlement, bank statement verification, and exce ption item processing for five ATM/POS networks by leading a team of eight emplo yees. Effectively led and supervised the team in overseeing a large, float set tlement account ranging from $20-$60 million per day. Ensured accurate daily reconciliation process by identifying and address ing issues. Team Leader/Analyst Settlement Department 19921997 Supervised a team that performed exception processing for five ATM/POS networks. Led and trained team members on the new Single Point Corrections system for ex ception processing.

EDUCATION Bachelor of Arts in Communications / Sociology | RUTGERS UNIVERSITY, NEW BRUNSWI CK, NJ PROFESSIONAL TRAINING Company Sponsored Training Programs:

Project Management Program (PMP) Leadership and Performance Management Series Fair Isaac (FICO) Fraud and Rule Management Certificates Visa and MasterCard Advanced Chargeback Training Certificates