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JAMES C. CLACK 1222 Knights Cross Drive, San Antonio, Texas 78258 (210) 499-0573 (210) 347-5118 jc14df298@westpost.

net Executive Profile Highly effective management professional with 15 years of experience in retail e nvironments. Engaged, motivated manager, who leads from the front, excelling in operations and human resources at all levels. Demonstrated proficiency in budge t management, staff development, improved customer service, sales generation, me rchandising and facility maintenance. Skill Highlights * Effective acumen for P&L management. * Skillful in the development and execution of budget plans. * Strong track record for strategic workload planning. * Proven ability to plan, organize, and manage facility construction * Expertise in facility operations and risk management. * Best practices for merchandise processing and back of the house standards. * Sound customer relations background. * Excellent leadership and communication skills. * Human resources management. * Recruiting and training background. * Personnel records management and HRIS skills. * Multi-unit staffing plans. * Problem resolution ability. * Special projects and events coordination. * Effective time and resource optimization. Core Accomplishments * Successfully managed and oversaw the construction and maintenance of the regio nal offices for the Macy's South Division. * Established and managed partner relationships which introduced Gap Inc. - Old Navy to the SAISD (San Antonio Independent School District) establishing it as a n economical uniform resource for 90,000 students. projects.

* Developed procedures and training tactics for merchandise processing that earn ed the store the designation of district training center for receiving managers and staff. * Oversaw staffing and planning strategies for multiple store units. * Recognized for operations excellence as the Operations Manager of the Year in 2006 for Macy's South Texas Region. * Recipient of the Chairman's Award in 2004 for Macy's South Texas Region. * Store Manager of the Year for Burlington Coat Factory Southwest District.

Professional Experience AGM - Director of Operations / Human Resources June 2001 to September 2009 Macy's- San Antonio, Texas * Managed all operations functions of the store including P&L results, budget ex ecution, shopping environment, customer relations, inventory control initiatives , risk management and facility equipment maintenance. * Increased support staff productivity by 16% implementing streamlined strategie s involving merchandise processing, pricing, signage and workload execution. * Supervised all functions for cash office reconciliation and shortage control. * Managed a team of 5 selling managers and 92 associates. * Revamped program that standardized staff recruiting which in turn improved cus tomer service and reduced employee turnover by 13%. * Successfully mentored 6 store managers from 2003 to 2009, in operational contr ols, staffing procedures and coaching for performance. * Oversaw all human resources responsibilities ensuring compliance to labor poli cies and standards. Store General Manager May 1997 to May 2001 Gap Inc - Old Navy - San Antonio, Texas * Responsible for driving customer service, achieving sales goals and controllin g expenses by leading and collaborating with the management staff for total stor e success. * Ensured merchandise standards were executed to maximize promotional sales. * Led the management team in creating a positive, inclusive work environment foc using on employee relations and safety awareness.

* Effectively developed and implemented staffing strategies for 5 regional store s that improved customer service. * Recruited management candidates while serving as a college campus recruiter. * Developed and directed strategies for loss prevention and facility maintenance that consistently scored 93 or higher during corporate audits. Store Merchandise Manager August 1996 to May 1997 Just For Feet - San Antonio, Texas * Strengthened sales by implementing strategies and tactics focusing on product knowledge, merchandise standards, pricing and signage. * Recruited, trained and developed selling team to consistently achieve sales go als. * Directed the merchandise receiving and processing functions to maximize produc tivity and accuracy. * Increased store team safety and shortage awareness by encouraging ownership of the programs reducing the number of accidents. Store Manager March 1994 to August 1996 Burlington Coat Factory - Las Vegas, Nevada, Phoenix, Arizona * Responsible for total store sales, expense management, merchandise presentatio n, staff development and inventory control. * Monitored and delegated merchandising and operations processes to assistant ma nagers. * Recruited and trained a management team consisting of 2 assistant managers and 5 selling managers. * Ensured staffing plans supported sales and service goals. * Oversaw store maintenance and safety programs with district representatives. * Spearheaded initiative to promote a selling and service environment increasing sales by 8%. * Managed new store start-up operations for the Las Vegas store. * Organized store and vendor driven special events that increased sales by 7%.

Education and Technical Skills Texas State University

San Marcos, Texas Marketing and Management Bachelor of Business Administration Computer Skills Microsoft Office : Word : Excel : Outlook : PowerPoint Community Involvement Spirit Board Officer, Volunteer & Meal Coordinator Reagan High School, San Antonio, Texas Meals on Wheels Volunteer San Antonio, Texas San Antonio Food Bank Volunteer