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Michael T. Buckles 22002 Glen Arden Lane, Katy, TX 77450, (281) 796-6510 mb15f551a@westpost.

net Results-oriented Management Professional with extensive experience directing and managing all aspects of full service and specialty food operations. Expertise i n growing sales and identifying cost savings opportunities. Additional core comp etencies include: Customer and Client Relationships Training and Development Marketing & Advertising Strategies Budgeting and Financial Results Quality Assurance Sanitation PROFESSIONAL EXPERIENCE Starbucks Coffee Company, District Manager 2004-2011 Responsible for 12 stores in Houston, TX upscale retail market with $15M annual sales, 120 employees including 12 managers. Some of my major accomplishments hav e been: * Increased year over year sales 4.9% FY 10 and 10.6% FY 11 * Increased controllable profits 8.7% FY 10 and 7.9% FY 11 * Total contribution improved by 19% FY 10 and 6.4% FY 11 * In top 10 percentile of sanitation standards with 92.7% district average as me asured by 3rd party audit (QASA) * Overall Client satisfaction at 82.2% * Number 1 in new hire employee retention in South Central Region 94.5% * Formally mentored 20% of Managers for next level positions * 70% retention rate of Store Management FY10-FY11. * Strong team participation in volunteer initiatives including United Way, MS 15 0, ALS Foundation, American Liver Foundation, and Blood Drives. Golden Corral, District Manager 2003-2004

I was recruited for their fast track District Manager program with a five month intense training program with all Golden Corral subject matter experts. My assig nment was the Greater Houston market which at this time was the lowest performin g area in the company. In six months we moved to number 6 in overall ranking of the 13 districts. These results were driven by optimizing labor through educati on of the store managers, focus on procurement and receiving protocol, recipe st andards, and cash controls.

Piccadilly Cafeterias, Inc.-Regional Director and Sr. Vice President 1982 to 200 3 I was campus recruited into Piccadilly's internship management training program where my level of responsibility grew from assistant manager of one location to Sr. Vice President for a four state region and 30 restaurant locations. My major accomplishments and responsibilities included: * Overseeing over 440 employees and $34M in annual sales * Improved overall profitability $600K in 12 months * Recognized as a company change agent for troubled locations increasing profita bility by 110% at one store and 200% at another location in a 3 month period * Company recognition for "Top 10% for controlled profits & food cost and also"T op 3%" for market share improvement

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Implementation of service Improved employee Reduced turn over Raised sanitation

all Management and line staff training with focus on custome satisfaction by 12% and above company average by 14% standards at all store locations

EDUCATION Bachelors of Science, Business Administration/Marketing University of Louisiana Lafayette Continuing Education: * Louisiana State University for Management * Dale Carnegie Professional Development and Leadership * Starbucks Coffee Company leadership for select District Managers References Available Upon Request