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Objective: A challenging position to offer experience, confidence and strong per sonal strengths capitalizing on my credibility and excellent

work ethic. My vari ed past and present experience and strengths in clinical consulting, communicati on, project management, and leadership skills will enable me to exceed your expe ctations. Experience Manager, Disease Management 2009-present HealthPlus of Michiga n Flint, Michigan * I was hired by my customer! * Responsible for developing a disease management program to provide services to Medicaid, Medicare, and Commercial membership for five chronic conditions. * Hired staff, developed roles, developed service agreements and educational pro grams and initiatives for the population. * Managed a budget and provided reporting and ROI expectations to the executive staff committee * Perform first-level data analysis, utilization and cost in conjunction with ba seline and re-measurements of clinical indicators * Leads multi-disciplinary continuous improvement workgroups for the development of clinical and operational process improvement activities. * Provide support to physician network and other relevant internal and external committees * Responsible for HEDIS measurements for chronic conditions and NCQA accreditati on * Developed disease management chronic care specialist role to improve physician office workflow and practice management * Researched and implemented software for implementation to support clinical sta ff * Implemented relevant studies for quality improvement for specific disease stat es * Oversee development and maintenance of disease registries and concomitant inte rventions * Developed risk stratification/segmentation criteria for the chronic population Member of the Greater Flint Health Coalition Diabetes Group Visit Project Provider Services Manager 2003 - 2009 Healthways, Inc. Na shville, TN * Employed for the HealthQuest Programs including Diabetes, Heart Failure, Cardi ovascular disease, Impact Conditions, and Chronic Obstructive Pulmonary Disease for the Healthways and HealthPlus "HealthQuest Programs" contract in Flint, Mich igan. * Marketing Healthways' care enhancement programs, securing initial and ongoing buy-in/support, from the customer and network of physicians, eliciting feedback for use in program improvement. Ensured interventions were implemented according to clinical delivery model of the products, and in service to achieve clinical and financial outcomes. * Assessment of quality and accuracy of physician practice patterns to identify opportunities and interventions for improvement. * Participated and developed marketing materials and tools that reflected market need and contributed to achievement of internal and external customer goals. * Participated and lead multidisciplinary project teams. * Provided expert clinical consultative support to physician network, in the for m of best practice guidelines, education tools, outcome reports, and practice as sessments, resulting in action plans that optimize outcomes and ensure value pro position. * Demonstrated to HealthPlus changes in physician practice patterns and document ed improvement in meeting standards of patient care. * Assisted in the development of data collection tools that enable physician, He althways, and HealthPlus to utilize data and information collected for multiple purposes, i.e., HEDIS, Electronic Medical Record, progress of my impact, and mem ber CIS record.

Achieved certification in Managed Care (CMCN) on November 5, 2005. Registered Nurse Care Manager 2001- 2003 North Oakland Home Care Clarkston, MI * Independent assessment, consulting, teaching, supervision and liaison with phy sicians and other health care professionals. * Actively called upon by management and peers for new on-set diabetic cases, ca rdiac complications, and highly skilled phlebotomy technique. * Performed Quality Assurance Audits on a quarterly basis. Certificate of Completion in Clinical Case Management of Heart Failure and Diabe tes Care: Competencies for Patient Teaching 2/9/01. RN Case Representative 2000 - 2002 M. O. R. C. Auburn Hills, MI * Managed and consulted as interrelated member of the managed care delivery team for individual clients for positive health care outcomes. * Coordinated and supervised activities of all professional disciplines involved in the spectrum of client care. * Monitored, evaluated, and facilitated the quality of care given to clients, in cluding supervision of direct care staff. * Developed and implemented use of Nursing Standards of Care for teaching tools for clients and caregivers. * Highly skilled in time management while a holding a very autonomous position w orking from my home office. Member of the Employee Advisory Panel, Safety Committee, and the Bio-preparednes s Committee. Clinical Registered Nurse II 1999 - 2000 William Beaumont Hospital Royal Oak, MI * Provided quality care to clients on a Cardiac Progressive Care Unit. Supervise d Licensed Practical Nurses as well as patient care technicians within my assign ment. * Telemetry monitoring, pre and post cardiac interventional care, IV therapy. Member of the Scheduling Committee. Registered Nurse 1999 - 2000 dical Center McLaren Regional Me

Flint, MI * Worked per diem in the Heart and Vascular Center. * Provided pre and post cardiac/vascular interventional care to clients. Respons ible for ensuring appropriateness of care; and the determination of the skills n eed for nurse aids to fulfill duties assigned to them. * Provided Cardiac Rehabilitation teaching to clients on per diem basis. Occupational Health RN 1997 - 1998 American Embassy

Bonn, Germany * Provided triage, first aid, and appropriate referrals to community or military physicians. * Provided immunization program for employees and family members. * Performed physical exams, teaching, and counseling for individuals and their f amily members. * Developed and held educational programs focusing on health promotion for group s and or individuals to teach clients to be more knowledgeable, responsible, and confident consumers of their own health care. * Developed protocols for occupational health care surveillance; performed ergon omic assessments; established and maintained a system of record keeping for grou p data trends and analysis.

Received a Certificate of Appreciation for Exceptional Professional Service to t he Bonn Community. Registered Nurse I & II 1993-1996 Wi lliam Beaumont Hospital Royal Oak, MI * 1993 Worked as Nurse Extern on Medical Oncology Unit * 1994 Employed as Graduate Nurse on Medical Oncology Unit then transferred to a Medical Surgical Unit. Responsibilities included charge nurse duties as well as individual patient caseload. Responsible for supervision of Nurse Aides. * 1995 transferred to a Cardiac Progressive Unit. Responsible for supervising pa tient care technicians. Education 2009 University of Phoenix Masters of Business with emphasis in Health Care Management. 1998-2000 Oakland University Rochester, MI Bachelors Science, Nursing BSN. Graduated Cum Laude. GPA 3.70 1992-1994 Oakland Community College erford, MI Associate Applied Science, Nursing RN. Graduated Cum Laude. GPA 3.5


Memberships Currently a member of the American Association of Managed Care Nurses (AAMCN). Member of the Golden Key National Honor Society and Sigma Theta Tau Internationa l Nursing Society. Strengths Project management, creating and implementing strategies for clinical and financ ial outcomes, presentation preparation skills, outlook, excel, power point, word , proficient. I possess successful relationship building skills. In addition, in dependent drive, self motivated, flexible, high energy, determined, good listen er and communicator. I am solution driven, creative, as well as a team player an d leader. Interests I enjoy individual and team sports, gardening, travel, and computers.