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Jay T. Henderson P.O. Box 191312 San Francisco, CA. 94119-1312 Phone: (415) 824-4865 jh13280d0@westpost.

net Executive Summary * Proven track record of successfully managing large national and international multi-million dollar accounts * Excellent organizational and problem-solving skills * Extensive experience in project leadership, public speaking/presentation skill s and training * Best business practices and SOX compliance guru Tech Skills * Microsoft Office Suite: MS Word, Excel, PowerPoint * Billing Systems: Donovan Data Systems/Adware; Juris-Legal billing Professional Experience 10/09-Present aggressively pursuing career and life goals. 5/03 - 10/09 Microsoft Media Budget Manager for Digital, Broadcast, Traditio nal Advertising Universal McCann/McCann World Group Finance/Billing Responsibilities/Accomplishments * Micro managed $250 million Microsoft advertising budgets * Developed metrics for measuring financial and utilization performan ce and corresponding reports for executive management review * Led an effort which resulted in the identification of nearly $21 mi llion in client overpayments for media budgets and developed a strategy to recover approximately 90% of th e moneys within 1 year * Team lead of 6 person task force for annual external/internal audit s * Managed 2 person buying team for all client media buying and vendor payments * Provided guidance in the development and implementation of organiza tional policies and procedures ensuring process compliance and adherence to new r evenue strategies * Provided detailed assessments of client billing cycle practice, dev eloped management plans to migrate clients to a Best Practice environment and implement the rec ommended changes identified in these management plans to the media and finance departm ents * Client liaison as direct contact for PO Process & all billable media dollars * Reconcile billing discrepancies with Microsoft and all media vendo rs * Coordinator of Finance, Media and Production budgets of all UM adv ertising clients Client/Accounts Responsibilities/Accomplishments * Responsible for micro managing major client advertising Purchase Or ders and accounts which included XBOX, Windows 7, Microsoft Office, People Ready Business, Win Server, BING, Realizing Potential, Dynamics * Optimize & improve client/Search partner relations w/Google, Yahoo,

MSN * Troubleshoot and escalate client/vendor issues to successful resolu tion * Provide top tier client and internal support Training Responsibilities/Accomplishments * Training and orientation of new staff through work flow standardize d analysis * Designed 2 district Systems training sessions for all Media personn el in Donovan Data System

continued * Published Media Finance Process Guide for all interoffice processes and training * People Development: - Coached and Mentored Media Planners/Supervisor/Associate Director as needed - On-boarding for new team members 11-02 - 5/03 Freelance Finance Coordinator Payroll/HR Benefit Analysis/AR/AP * Matson Shipping/Marriott Hotel 8/01-11/02 Client/Attorney Billing Coordinator Severson & Werson Legal Services * Produced monthly pre-bills for $25 million in client matter for 16 a ttorney office * Process and tracked Firm and subtenant expenses * Electronic, Westlaw and Lexis-Nexis billing specialist * Conflicts research and resolution, complex multi-party billing 11/97-8/01 Billing Repair Project Specialist California State Automobile Association * Senior Billing Analyst/Account resolute * Resolved $300K of customer related account errors daily * Reconciled hundreds of daily billing discrepancies Financial Officer/Admission advisor Academy of Art University * Accounts Receivable/Payable/Financial Aid specialist * Student admissions advisor for career goals * Cash balancing in million dollar revenue * Collections/Event Coordinator/Tour Guide Director of Music/Publishing/Performance Taylor Sound Design * Clio Award winning producer of music for Film/TV/Radio * Clientele: KMS Hair Products/Sega/Anheuser-Busch/Sony




Corporate Billing Specialist/Customer Service Supervisor Sprint Telecom * High-end billing specialist for multi-million dollar revenue * Supervised team of 12 customer service reps/technical support/reside ntial billing * Coordinated client service implementation with local Telco & switch engineers * Clientele: Pacific Bell/San Jose Sharks/Orchard Supply Hardware


University of Texas at Dallas BS in Business Administration

References available upon request