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ROSEMARIE HEAD 945 Linda Mar Blvd.

#9 * Pacifica, CA 94044 *Phone (650) 738-5731 * OBJECTIVE A Receptionist position EXPERIENCE 4/08-present Office Team San Mateo, CA Receptionist Greeted guests, answered phones and directed calls, produced photo ID badges, is sued security badges, received and sorted incoming mail for distribution. Assign ed employee mailboxes. 11/06-9/08 County of San Mateo - VRS San Carlos, CA Resource Advocate, Financial Empowerment Program Linkage/liaison with mental health consumers for benefits and Social Security em ployment support, referral to vocational and support services Peer support and advocacy services with Social Security Administration and commu nity partner agencies 9/03-5/04 Harrah's Hotel and Casino Reno, NV Guest Services Representative Check hotel guests in/out; made reservations, responded to guest needs, resolved customer issues Awarded for Outstanding Individual Contribution 1/01-12/01 Manatt Phelps & Phillips LLP Palo Alto, CA Receptionist Received guests and clients, answered phones and directed calls, coordinated hos pitality requests Arranged conference calls, scheduled meetings 4/91-11/00 Sequoia Union High School District Redwood City, CA 1999/2000 Employee of the Year Data Processing Technician Processed data for financial department, data entry for district's co-op and pre pared invoices, managed department files. Accounts Receivable Clerk Received state and federal funds, prepared deposits for deposit to San Mateo Cou nty Office of Education and district's clearing account. Prepared journals for p osting to the general ledger. Received payments, made collections, and tracked a ging report related to the district's 13 member co-op. Interacted with co-op mem bers' account payable clerks. Certificated Payroll Technician Processed payroll for district's certificated staff, tracked and processed garni shments against employees' salaries. Maintained confidential employee files, tra cked employee attendance. Prepared payments for district covered employee insura nce (medical, dental, vision, and life) Administrative Secretary - Technology and Information Services Secretarial support to 13 members staff; reported directly to department directo r. Answered calls for the department, managed HEAT help desk, ordered computer e quipment and department supplies, drafted annual department budget, balanced mon thly budget, prepared financial statements for department credit card purchases to submit to finance. Attended district meetings and directed department meetings in the absence of th e director. Interacted with other district department managers and school sites. Special Project Managed the project to bring the district's libraries and card catalogs online f or interaction with each of the libraries and the San Mateo County Library Syste m.

Worked closely with the district's librarians, network manager, and representati ves of the company that the district purchased the Dynix software program from. Attended meetings and reported on the progress of the project to district superi ntendent, school principals, vice principals and librarians. Managed the project budget. Processed purchase orders for the accruement of computers and scanners; also, pr ocessed payments for those purchases and different phases of the installation. EDUCATION Heald Business College - Secretarial Diploma San Francisco, CA Regional Occupational Program - Certificate Business Office Careers Daly City, C A Regional Occupational Program -Certificate Pharmacy Clerk Daly City, CA SUMMARY OF QUALIFICATIONS Excellent customer service skills, reliable, punctual, organized, works well bot h independently and as part of a team, good problem solver