Talking Points

Q&

/

sessioa 2:00 p.m. Monday, April23,2007

1. 9:45 a,m. Memorial Service - Thousands of students, faculty, staff, parents, friends, media gather for outpouring of support

2. Bell used at the memorial service

- Salem Fire & Rescue

3. Students releasinq the 32 balloons - how selected, what // 0o1) fr511n V"Ktnq9 organizations they represented ?2

f

4. Laroe number of students returninq to classes today.
Over weekend, repofter interviewed over 150 students, and all enthusiastically returning to school.

5, 12.848 offers of admissions to potential students - So far, less than 5 have indicated they are declining to come.
6. Campus Operations (grounds crews) maintaining the campus - excellent job, in respect of all the memorials, the Virginia Tech family and the visitors coming to honor and support Virginia Tech.
7. Tens of thousands of supportive messages calls, signatures on petitions

- emails, phone

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8. Donations of time, people, supplies, food from those in Blackburg and surrounding communities

-

Feeding, looking after needs of the state troopers and members of the media.

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Key Virginia Tech Messages

1.

tJtJe

v,,!!!

not be defined by this event.

a. First, as an academic family we willendeavor to analyze, learn and,

ultimately, come to some understanding of the event. Our Principles of

Community remain our values.
b. Virginia Tech

- our traditions, community, history and promising future-

will prevail. Our motto remains, Ut Prosim-That I May Serve.

c.

Finally, everything we do as move fonruard willcommemorate, honor and respect the numerous individuals affected by this tragic event.

2. lnvent

the Future,

"lnvent the Future" captures our role and spirit as a world-renowned

research institution. Nothing in the events of last week will alter who we are
and what we represent. When classes resume, our academic excellence, the

commitment and talent of our students, and our clear role in shaping a
positive future for the world will again be apparent, Hokies do, and always will, embody learning, discovery and engagement.

Embrace the Virginia Tech Family.
a. We are a unique,

specialfamily- more enduring and closer to one

another than a typical community.
b. Assisting the families and friends of those injured and bereaved is our

focus. We are also committed to the assistance and suppod of one
another.
c. We will nurture the legacy of the 32 Virginia Tech family members we

lost. The Virginia Tech family will celebrate their lives and accomplishments. Our memorials to them, both public and private, will
reflect those sentiments.

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Media Strategy
1) Organize

. . .

Video
Radio

Print

2) Build Database of Contacts 3) ldentify and Prioritize High Potential Opportunities

.

List

4) Begin and Continue to Reach Out

. . .

Foreign

Key Outlets
Local

5) Define Messages
a. Control Frame b. Control Language

. 3 key Messages . New Messages . lnvestigation . Governor's Commission . List of lssues

c. Control outlet

.

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Key Virginia Tech Messages 1. We will not be defined by this event.
a. First, as an academic family we will endeavor to analyze, learn and,

ultimately, come to some understanding of the event. Our Principles of

Community remain our values.
b. Virginia Tech

-

our traditions, community, history and promising

future-

will prevail, Our mofto remains, Ut

Prosim-fhat I May Serve.

c, Finally, everything we do as move fonrvard will commemorate, honor and

respect the numerous individuals affected by this tragic event.

2. lnvent the Future.
"lnvent the Future" captures our role and spirit as a world-renowned

research institution, Nothing in the events of last week will alter who we are
and what we represent. When classes resume, our academic excellence, the

commitment and talent of our students, and our clear role in shaping a
positive future for the world will again be apparent. Hokies do, and always will, embody learning, discovery and engagement.

3. Embrace the Virginia Tech Family.
a. We are a unique, special

family- more enduring and closer to one

another than a typical community.
b. Assisting the families and friends of those injured and bereaved is our

focus, We are also committed to the assistance and support of one
another.

c,

We will nurture the legacy of the 32 Virginia Tech

famif members we

lost. The Virginia Tech family will celebrate their lives and
accomplishments. Our memorials to them, both public and private, will
reflect those sentiments.

.

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,

Talking Points
Q & A sesslon, 2:00 p.m. Monday, April23,2007

1. 9:45 a,m. Menorial service

staff, parents, friends, media gather for outpouring of support'

- Thousands of students, faculty,
_ Salem Fire & Rescue

tr5[:P

Z S

_ how selected, what

organizations they represented ?z

r 4 0&d

+

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v"K rnqg

to classes today.

over weekend, reporter interviewed over 150 students.
and all enthusiastically returning to school,
5. 12,l&48 offers of admissions to potential students

less than 5 have indicated they are declining to come,

- so far,

o'
7

Tech family and the visitors coming to honor and support Virginia Tech.

- excellent job, in respect of all tf,e mem@

ing the cam

_ emails, phone

vq!

u t,6

calls, signatures on petitions

8. Donations of time, people, supplies, food from those in Blackburg and surrounding communities _

members of the media.

7

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3 KeY VT Messaqes
"We wantto tell the World"
1. We will NOf be defined by this event a. Analyze, Learn, and Understand

b. "We will

prevail"

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6a {T "

c.32

Faces

d'

ttl ?*E"''-

2. Invent the Future
a. Top Research UniversitY

b. Quality/lnnovation/lmPact

c. We are - Learning, Discovery, and Ortreash 3. Embrace the W FamilY a. Unique SPecial FamilY

€'16f*"1

i.

Families

ii. UniversitY CommunitY
c. Legacy

i. Celebrate their Lives ii. Memorial

Talking Points
Q & A sesslon, 2:00 p.m. Monday, April23,2007

1. 9:45 a.m. Memorial Service

- Thousands of students, faculty,

staff, parents, friends, media gather for outpouring of supporl
2. Bell used at the memorial service

- Salem Fire & Rescue

3. Students releasinq the 32 balloons organ izations they represented

- how selected, what

4, Larqe number of students returninq to classes today. Over weekend, reporter interviewed over 150 students, and all enthusiastically returning to school

5. 12,848 offers of admissions to potential students - So far, less than 5 have indicated they are declining to come.
6. Campus Operations (qrounds crews) maintaining the campus - excellent job, in respect of all the memorials, the Virginia Tech family and the visitors coming to honor and support Virginia Tech.
7. Tens of thousands of supportive messaqes

- emails, phone

calls, signatures on petitions 8. Donations of time, people, supplies, food from those in Blackburg and surrounding communities

-

Feeding, looking after needs of the state troopers and members of the media,

APRIL 24,2007 UPDATE
lssues

1.

Commencement proposal for all students to remain on c€lmpus Raised by the Commencement Committee; would create 2 problems - (1) approximately 1,000 guests are scheduled to occupy rooms that will not be available if all students remain on campus; (2) move out during Commencement would be very hard to manage; need answer as soon as possible so areas can coordinate

.

2.

Memorials (when, where and how) White board memorials Hokie Stones Archival of other items Tree Planting

. . . r .

3. 4.

Commemorative Tributes Committee Name a contact so staff will have one location to forward all suggestions for memorials? Services CounselinS EMT

. .

C>PY es

Uodates

ORIGINAL

1. --

Development of a sequence of events for next few weeks Phasing in of parking restrictions Usage of Burruss Hall Concert Memorial Services (Mary Grace Theodore)

2.
J.

. .

4. Dining counts on Monday were in line with counts prior to the event
5.

Course registration is going well; last year 2,2OO students had registered on first day at midnight; by Monday at noon over 2,500 students had already registered

o. Posthumous degrees: framed duplicates will be ordered for blended families; need to remember to honor all families wishes in graduation ceremony plans 7. Media
R

-

State Police briefing on Wednesday at 1:30 p.m. at the Inn

Coordination of thank-you notes (University Development) Receipt of donations

9.

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Key Messages and Themes Hokie Spirit Memorial Fund
Up-to-date fund details (Kim Christopoulos will work with Jane Stringer as needed to determine cunent amounts. Contact Kim if you need these numbers.)

$__$ $_

has been received to date from

all over the world

forHSMF
for scholarships
has been disbursed to date for immediate needs of the

families (This number

will need to be obtained from time to time from Terri Mitchell.)

General information about the funds The Hokie Spirit Memorial Fund is administered by the Virginia Tech Foundation, with guidance by the university. In total, the Hokie Spirit Memorial Fund comprises 34 funds: the Hokie Spirit Memorial Fund, the Hokie Spirit Scholarship Fund, and 32 memorial funds in the name of each of the decedent victims. Hokie Spirit Memorial Fund This fund is intended to meet needs of those directly affected by the events of April 16. The HSMF will be used to cover expenses including but not limited to: Assistance to victims and their families Grief counseling Memorials Communicationexpenses Comfort expenses

o . . . .

The Hokie Spirit Scholarship Fund The Hokie Spirit Scholarship Fund is a fully endowed scholarship fund that will support students university-wide. Final criteria for this scholarship have yet to be determined.

Individual namedfands Individual funds have been set up in the name of each of the decedents. Our aim is get each of these 32 funds frrlly endowed. Final criteria and designation for these funds will be made in accordance with each family's wishes.

Disbursement of firnds Ascertaining these needs is being done in consultation with the families.
We are doing our best to coordinate our aid with other sources of aid available to the families in order to maximize the available relief for each family and, wherever possible, minimize any possible tax liabilities.

In the days immediately following the tragedy, the HSMF made disbursements on an emergency basis to address immediate needs. Going forward, the university and the Virginia Tech Foundation will operate within their traditional roles regarding the HSMF. Working alongside each family, the university is making assessments of need, and the foundation is taking guidance from the university on the appropriate disbursement.

Talking points, June 11, 2007 Hokie Spirit Memorial Fund(s)
The firnd has paid for expenses incurred to date such as travel, funeral, groceries, medical, and memorial (eg obituaries) expenses.

The funds WILL be used as follows, among otherpossibilities... For families of deceased victims: employee family health insurance, undergraduate education for children ofdeceased victims financial counseling mental health services

. o o o . .

For those physically injured: Tuition and fees for the coming year Unreimbursed medical costs. For all:

o

Full time family advocates to assist

MESSAGE: "The families of victims and the injured remain our highest priority. Our family liaisons are in almost daily contact. We share some of the frustations."

With respect to issues:
The university has never actively solicited funds. It was set up to respond to thousands of requests from concemed individuals who wished to contribute to help the healing process. The projected use of firnds was clearly articulated. It said the funds will be used for assistance to victims and their families, grief counseling, memorials, and comfort
exDenses.

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The universitv has NEfuBR solicited funds in the names of the victims. .A The university produced mernorial publications and a website to honor the victims. All the information and the images were cleared with each family tluough the liaisons and the dean ofstudent's offrce. The fund is HIGHLY accountable. We have been in daily contact with one of the premier accounting firms, KPMG, and with the IRS to advise us on how the funds can be disbursed.

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The university family liaisons have been apprising the turiversity of needs. For example, it was through this process that we have been addressing the need for educational expenses of children deceased faculty

"We fully appreciate the shess and frustration among the families and many of us share those frustrations. We are working hard to ensure that HSMF is available but also that the families have access to other resources such as Virginia Victims Crime Fund'

Panel Report Briefing by Larry Roberts

t/

August 29, 2007

0 R IGINA L

Structure of report

-

11 chapters:

1.

Summary of key findings University setting and security

2.
3.

Time line of events back to 1984 birth, year to year, month to month, and minute by minute Mental health issue of Cho - health history and discussion of Virginia mental health laws
Discussions of information privacy laws

4. 5.
6.
7

Gun purchase and campus policies
Discussion of double murder at west AJ Discussion of mass murder at Norris Hall

.

8. 9.

Emergency medical response

10. Office of chief medical examiner 11. lmmediate aftermath and long road to healing
Findings and conclusions: The Governor is going to accept this report tomorrow at 11:00 a.m. and they want the main focus on the

Governor making the presentation.

Summary of Key findings:

What Cho did. Governor appointing panel and description of Governo/s expectations.
Reviewed the following

: the life and mental history of state law,

discussion of Virginia mental health,

gun purchase, murders and response thereto, emergency medical care, chief medical examiner, seruices provided to families, employees and caregivers.

Process they went through:

L.

Cho exhibited signs of mental health issues that arose from childhood. After Columbine

shootings, teachers observed suicidal and homicidal ideation in writings. Cho received psychiatric counseling. Parents say they were aware he was troubled but claim to be unaware

of homicidal ideations. Received more intensive treatment in middle high school than in high school. Discussed treatment he received. Tech was not aware ofthese things and when he got to a large university setting it is hard to get individualized treatment like he had in Fairfax.
2.

During Cho's junior year at Tech there were clear signs of mental instability. No one knew all

information and no one connected the dots. There were too many danger signals known by too many people for there not to have been a different response by the university.
3.

University officials of judicial affairs, campus police, Cooks counseling, and student affairs did not communicate to Cho's parents citing FERPA. In fact, law does permit information sharing.
Panel's view that laws don't need

to be read

as restrictively as

they have been on college

campuses.

4. Cook counseling center and care team failed to provided needed support to Cho in fall 2005 and spring 2005. System failed for lack of resources and incorrect interpretation of privacy laws,
passivity, records of Cho are missing at counseling center
5.

Commonwealth's mental health laws are flawed and services are inadequate. Involuntary commitment process challenged. Gaps in mental health system relative to short-term stabilization and comprehensive outpatient services. Barriers to open information between key professionals. lackofcritical psychiatricdata. shortinterviewsessionsdon'treachoutto roommates or campus police to gain information about the person

6.

Widespread confusion about what privacy laws allow at federal and state levels. Federal laws

governing health care records in an educational setting are confusing.
7. Gun purchases- Cho purchased two guns in violation of federal law and his treatment had made

him ineligible to purchase gun under federal law.
8.
VA is one of 22 states that report to federal data base

to have checks on gun purchase. Cho was not committed to an institution but he was treated as an outpatient.

9.

Some VA colleges and University are uncertain as to what to do about guns on Campus.

W

has

one of the most strict policies (viewed favorably by Panel).
10. On 4/16 the

W and Blacksburg police and rescue squads responded quickly and were well

coordinated. 11. VT police ggy have erred in saying they knew who the suspect was too soon and did not take sufficient action. Police reported that the person of interest was probably not on campus but they did not actually have the correct suspect..,

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t2. W police erred in not requiring that policy group notiff campus about two shootings'
13. Senior university administrators failed
confl icted

to notify campus of the West

AJ shootings

-

may have

with written procedures.

L4, The presence of large number of police at West AJ led to a fast response to the 911 call at Norris 15. Cho's motives of the shootings are unknown and the video and writings do not indicate motive. 15. The police response at Norris Hall was fast and so were the triage units. There could have been

better care some of the people hiding in closets, who were frightened by police actions of force

t7. Emeryency medical care was provided timely onsite and off. An Emergency Communications Center at W could have improved communication.
18. Chief medical examiner properly responded but communication to family not handled well 19. Stateresources...

20. University established a family assistance center at the Inn but fell short. lack of leadership and onsite coordinators. Lack of service providers. University volunteers stepped in but could not guide families
21. To advance public safety, colleges and universities need to work together
There were 70 recommendations to

follow but they are not discussed here.

6:00 am tomorrow the report will be made available on web through back channel. Wll be posted on the review panel website at 11 and there wlll be information on the Governo/s website at 8 am to the

public. Brieflng to the parents occurred - turo meetings last week. And survivors and families wlll be briefed tonlght at 6 p.m. and 8pm for families of deceased. Nothing was redacted for security purposes.
Larry Hinkcer indicated that

W will remaln sllent untll 2:30 and then wlll respond In a press

conference format Governor will talk with some substance and wlll talk about next steps and how our folks now will dlg in and make recommendations.

Chaoter 2:

University Setting and Security - number of acres and describe the Virginia Tech police department and how it works with other local police, building security and warning system including siren system, and

message content and authorization. Separate key finding in this chapter is the concern that the

emergency response plan did not include a shooting, place the police higher in the decision chain, and the training for staffand students did not include a shooting incident. lt would be difficult to lock down campus, talks about alerting campus of danger, lack of security cameras, and lack of door locks (but controversial). Shootings at universities are rare events. A risk analysis should be conducted to

determine what kinds of risks can be minimized. Blacksburg and Virginia Tech Police departments responded well together. Strong opinion that the state should not impose level of security; rather, the respective institutions should decide what level is needed.

Recom mendations:

t.
2.

University should do a risk analysis and threat assessment and choose appropriate action. Tech should update emergency response plan
taws.

-

bring into compliance with federal and state

3.

Tech and other institutions should have an emergency threat assessment

team. Should be

empowered to investigate and obtain additional information if necessary

4. 5.
6.

Students, faculty, and staff should be trained annually University and colleges must comply with the Cleary Act. "Timely notification" not defined.
Campus emergency communication systems must have multiple means of getting information

out, @g all high-technology.

7.

Emergency messages should be sent immediately and have clear information - greater sharing of detail about what took place so individuals can decide how to respond. Some discussion of

interplay between Morva and April 16.

8. 9.

Campus Police and administration officials should have ability to send emergency message The head ofcampus police should be a part ofthreat assessment team and emergency response

team. 10. Campus police chief should report directly to senior administrator with decision-making

authority in emergencies. 11. Must train for active shooters 12. Mission statement of campus polices should give primacy to law enforcement and crime prevention.

Chapter 3

Timeline of events leading up to April 15 and continuing through April 20.

Chapter 4

Mental health history of Cho: Early years in some detail. physical illness and shyness. did not speak at an early age. Family worked long hours and they were poor. Discussion of elementary school and treatment Cho received. Discussion of high school academic records and mental health records of Cho. Cho'sneedfortherapyandhisneedfordrugtherapyaftertheColumbineshootings. Special education needs. He appeared to be at high risk. College years: Storm clouds gathered in the fall of 2005. We were missing the red flags: Key findings through April L5 in college talks about number of red flags, and no one was able to connect the dots. There is some discussion about Cho's parents, they thought that
Virginia Tech was not appropriate but Cho rejected the idea.
Cho ultimatelv is the oerson resoonsible for Aorll 16.

Recommendation: University should recognize its responsibility to a young vulnerable population and promote sharing of information internally and with parents when significant circumstances pertaining

to health and safety arise.
Institution of higher learning should review policies about students code of conduct, judicial proceedings and enforcement. The university should be authorized to intervene with student poses threat to self or others
3.

University must have system to instruct students to counseling help on and off campus. Rebalancing of rights between those of student and the public welfare.
Incidents of aberrant, dangerous behavior must be documented and be given to threat
assessment group and acted upon immediately.

5.
6.

Cultural competent services were provided to Cho by school and community. Should have been provided here.
Policies and procedures should require faculty to report a berra nt/dangerous behavior to dean.

7.

Reporting requirements for residence hall staff must be clearly established and reviewed in annualtraining.

8.
9.

Repeated incidents must be reported by Judicial Affairs to threat assessment team. Repeated incidents should be reported to counseling center and parents. Student to be

required to participate in counseling as condition of continued residence and enrollment.

10. University to report all temporary detention orders to threat assessment team, counseling
center, parents.

11. Counseling center should report all . . . 12. State should study what level of outpatient services needed and costs.

Mental health law issuers:

Time constraints

-

VA standards

for involuntary commitment concern that the code does not lack of

commitment between St. Albans and Cook.
Recommendations:

13

Code change - Extend detention length to permit evaluations Code change - Authorize magistrate to issue TDO based on emergency evaluation

14
15

Clarifo code for involuntary commitment
Expanding number of crisis stability units in Virginia Role and responsibilities of independent evaluators should be clarified

15 17

18 What

documents should be required in commitment hearings

19 20

Prescreener at all commitment hearings . .

,

Independent evaluator should be available during commitment hearing

21 Virginiahealthrecordsshouldgiveasafeharbor-protectmental healthproviderswhen
disclosing information in good faith.

22 23 24 25 26

Health records privacy should be amended to provide full authorization to share information in involuntary commitment process.
Code changes relating to the outpatient . . .

Health records. . , to report non compliance
Clerk of court should immediately send commitment info to federal criminal records exchange Comprehensive review of code , . .

Chapter 5 - Information privacy laws
Law enforcement records judicial records, medical records,

Key find

Organization and institutions must be able to intervene if a student is harmfulto oneself or

others must Participation of parents, court systems, group effort is need. Lacks of understanding about law, laws do need amending and clarification.

Recommendations:

1.

Accurate guidance should be developed by attorney general on interpretation/application privacy laws.

of

2.
3.

Privacy laws should have safe harbor for good faith disclosure

Amend

FERPA

to explain application to medical records and explicit exception for treatment

reco m mendatio ns.

4.
5. 6.

Dept of Education to . . . FERPA. . . should allow more flexibility
Schools should ensure that Law enforcement and medical staff are designated as school

officials w an interest in school records.
Commission on Mental Health Reform should study whether results of commitment hearings should be public.

7.

National of Higher Education Association should develop best practice protocols for information sharing

Chapter6 -Gunpolicies
Gun purchase: Addressed Cho's purchase of guns and ammunition as well as guns on campus
Key findings:

Cho was able to purchase two guns with mental health history. Confusion on college campuses as

to

what rights they have in setting policies.

Recom mendations:

1. 2.

All states should report specified mental health information to data base for use in back ground
checks for gun purchases.

VA background checks for all gun shows Central criminal database

3.

-

report all specified mental health information

4.
5.

Existing attorney general's opinion regarding gun bans on campus should be clarified

General assembly in 2008

-

adopt legislation to enable colleges and universities to regulate guns

if so desired.

6.

University and colleges should make clear policies on guns/weapons on campus

chapter 7
Double murder at West AJ. Decision not to cancel classes or lock down and the impact of lock down or close down. No matter what action was taken after the WAJ murders. Cho had alreadv killed two oeople and was likelv to do somethins, somewhere that dav. He had sent his video to NBC and intended to move

forward with his plan.
What happened between two hours? Motivations for first killings:
Police departments responded and carried out in professional manner, but lead was not accurate. Police

did not have ability to use alert system. University administration failed to notify in timely manner.
Despite above findings there is not a plausible scenarlo of a university response to the double homicide that could have prevented what happened subsequently. Cho was committed to acting. There were many areas to which he could have caused harm.

Recommendations:

1.

Police should resist focusing on a single theory and leave

to decision makers

2.

All key facts should be included in an alert message. Alerts should say precisely what happened so people can make decisions for themselves as to what they should do (e.9,, not come to

campus). [Hincker's point
3.

-

directly conflicts with notion of "lockdown."]

Recipients of emergency messages should be urged to inform others University should use multiple communication systems and some not dependent on technology
Plans

4.
5.

to close campus should be included in university operation plan.

The Panel found no other incident in U.S. historv of a campus where a homicide was followed

bv a mass killine.

Chapter 8 Mass murder at Norris Hall

What Cho did, barricading, shootings, 911, continued shootings, police response, university messages, other actions on 2 and 3 floorc, action on first floor and the toll.
The police did an outstanding job. Overall the police from Tech and others responded quickly and cleared Norris Hall. Joint training of Virginia Tech and Blacksburg Police helped save lives. Cannot wait for swat team to assemble; need to use first responders (as was done in this

instance). SoundofshotgunblastbypoliceprobablycausedChototakeownlife. of his ammunition left. Swift arrival of police orobablv saved manv more lives.

Chohadhalf

Police did great job in assisting wounded. Several faculty members died heroically saving

students while some students jumped out of windows. Evacuation was not well organized. Recommendations:

t.
2.

Campus police everywhere should train with local police on shooting incidents Dispatchers should be cautious giving advice by phone. Without knowing situation, cannot

dictate appropriate action
3.

Police should escort survivors out of buildinss where manpower is sufficient. Check hardware on exterior doors of all buildings

4.
5.

to prevent chaining.

Bomb threats need to be taken seriously

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Chapter 9 - Emergency medical response
AJ, Norris Hall, EMF, Triage, Treatment following triage,

treatment, transportation of deceased, hospital

response, critical incident stress management. Emergency management the need for coordination, the need for a unified command center. Lack interopera bility of radios.
Key findings:

of

Positives: EMF occurred in timely manner, a number of life saving events, managed in a safe manner, local hospitals were ready, all patients who were alive at Norris Hall survived. EMF response was overall

excellent many lives were saved.
Areas for improvement:4 minute delay in real life system on police radio and dispatch, stop duplication of efforts, lack of radios, inappropriate means of transporting deceased, failure to open command post.
Reco m m
e

ndations:

1. 2. 3.

Montgomery County needs county-wide command center for emergencies.
Unified command center
Use national incident management procedures Emergency Op center

4.
5. 6.
7.

Regional disasterdrill onannual basis

Medical control and regional operations updated
Triage tags Hospital lists
Deceased should not be transported in emergency situations

8. 9.

10. Psychological services available to EMS providers as necessary.

Chapter 10 - Office of chief medical examiner

Process took too

long. Families should be allowed to go to morgue to identifi7.

Positives: Medical examiner disaster plan as designed. Completed mandated tasks. Forensics services good. Performed duties well under stressful event.

Publicinformationpooranddidnotbringinoutsidehelp. Processofnotifyfamilieswas ineffective and not handled well-insensitive. Should have brought in outside help. Inadequate training of PlOs gave stress to families, No one in charge of families who was trained.
The university itself (i.e., those who were trying to give assistance to others) was traumatized.

Recommendations:

!,
2.

Chief medical examiner should not be one of the staff performing Chief medical should work with others to create Medical examiner should inform family members promptly Training should be developed for faculty, law enforcement, etc. Need media expert Virginia dept of criminal services Drills Vdh should recruit to r Vdh should have several trained

3.
4.

5.
5.

7.
8. 9.

10. Commonwealth needs to revise . . . train volunteer staff

11. Emergency support for mass fatality
Chapter 11

-

lmmediate aftermath and long road to healing

Meetings visits and other communications with families, ceremonies, and memorial events,

communication with medical office.

Findings: Time is critical in putting effective response. Meeting with family members need to communicate with

quickly. Grief of the loss, and wounded spirit. Post traumatic stress for survivors and first responders. Family members have unique situations-confusion and frustration on communication.

Recommendations:

1.

Emergency management plans include victims services to address homicide or other disaster in

overall plan, effect on survivors

2.
3.
4.
5.

University and colleges should ensure adequate plans for joint info center with PIO during major
events on campus When the family assistance center is created, victim advocates should be called immediately
assist families

to

Regularly scheduled briefings should be established for families Short- and long-term counseling available to first responders, staff, students, faculty, university leaders.

5. Training in crisis management is needed for , . 7.

.

Law enforcement agencies should ensure have a victims services section

to respond to victims

of crime within department
8.

state victims services section linked with local providers.
All crime is local

9.

-

should start with local response plan linked to broader community'

University should work with local government to devise plan
10. Universities should create victim assistance capability either in-house or in community to assure

victims are made aware of rights

'//,o
Questions and Answers

What memorials are being considered to honor the victims of this tragedy?
President Steger has publicly committed tc the construction of a permanent memorial to the victims of the tragedy. A committee has been appointed to consider the elements of this memorial and it is anticipated thal a design competition will be conducted to aid the committee's deliberations. T;re committee will be recommending the construction of a temporary memorial sometinre during the fall semester.

Virginia Tech has established 32 individual memorial funds in the name of each ofthe victims. These funds may be used for scholarships, to endow Chairs and other similar purposes, with the final disposition to be d,:termined in cooperation with the
families.

What language will be used to reference the incident itsell? Will there be some reference to 4116?
As we go forward, University Relations will be referring to this with some variant of "AJ-Norris Event/Tragedy/Shootings". We wili not be using any reference to the *4 or *16 as we do not want the date itrelf to become convenient shorthand numbers for others to characterize the tlagedy.
'

What is the status of the acceptances of offers frrr admission to Virginia Tech for Fall Semester 2007?
We are very pleased that acceptances are slightly ahead oflast year's record pace of acceptance of offers of admission and we expect to have a final tally within the next few days. In addition, it appears that acceptance rirtes among African-American, Hispanic and Asian-Arnerican students has increased from last year. Do you have any plans to honor those shooting.,rictims who were wounded but not

killed?
We certainly want our memorial observances to embrace the surviving victims as well. Beyond that, many of those who were woun,led are still recovering from their injuries, and as a University, we are very respectfirl of their need for privacy in this time of healing.

What is being done to assist the families of the r ictims?
The University is providing financial assistnnce to the deceased victim's families for memorial expenses, grief counseling, communications expenses, comfort expenses and other costs directly related to this tragedy. Solne disbursements have already been made to the farnilies and we are coordinating our efforts with those of other charities and

Talking Points
1.

- Updated 4ll8l07 5:00 p.m.

NBC receives package from Norris shooter a. NBS News received a package with photos, video, and writings allegedly from Cho Seung-Hui, the gunman responsible for the fatal shootings at Norris Hall. NBC tumed originals of this potentially crucial evidence over to the FBI.

2. Identifying victims a. Face identifications of victims is sometimes unreliable; it is not uncommon for loved ones under great duress to misidentify victims. The first means of making definite identifications is by fingerprints. When documented fingerprints are not available, dental records can be used to positively identify victims. Obtaining documented fingerprints and dental records can be a time-consuming task. When these identifications are made, the first to be notified are the next of kin to the victim. It is after and only after these positive identifications and famiiy notifications are made, that law enforcement is prepared to release the identity of a victim to the

public.
J.

Gathering place for Grad students a. The GLC Multipurpose Room will be available for the rest of the week from 7:30am to 10:30 pm as a gathering place for the graduate community. Visit the Multipurpose room to offer reflections (poems, photos, statements, or other), comments to help us prepare action steps for a positive future, seek answers to questions you might have, or have a quiet moment. Dean Karen DePauw will be available on Wednesday and Thursday 10:00am-12:00 noon to talk with graduate students. Graduate School staff will also be available to answer questions and address concems as they arise. Refreshments will be provided throughout the three days.
Cards, letters and other condolences a. The Virginia Tech community has been literally overwhelmed by expressions ofsupport and condolences from around the world and we are so grateful. At this point, instead of sending flowers, may we suggest donations be made to the Hokie Soirit Memorial Fund. Details can found
at www.vt.edu.

4.

WeVe had several questions, particularly from schoolchildre'n, about where to mail cards. They can be sent to the Dean of Students Office, 201 W. Roanoke Sheet, Blacksburg, VA 24061.

5.

Funeral Arran gements

jn

r'

a.

Families of the victims are making their own individual funeral arrangements, none of which are available to the university at this point.

6.

Crisis counseling available a. Several organizations are providing crisis counseling services for students, faculty, and staff. Faculty and staffthroughout the state are accessing counseling services through the state employee system program, which has about a dozen staff mernbers working in Blacksburg and more throughout the state. The Thomas E. Cook Counseling Center is working with the Red Cross, New River Community Services, and others to provide counseling services for students. Counselors are meeting with individuals, as well as groups as requested. Judicial system

7.

a.

Students who allegedly violate the University Policies for Student Life are required to attend ajudicial hearing to discuss the violation(s) in question. The Office of Judicial Affairs receives referrals from local police, residence hal1 staff, dining hall staff, Communication Network Services, faculty, and students. After ajudicial referral is received, a charge letter is
sent to the student(s) or organization(s) involved. www judicial.vt.edu <http:/&vrvw.iudicial.vt.edu/>

8.

Contact the Virginia Tech Police has had with the Norris Hall gunman, CHO Seung-Hui (SOONG-WHE).

a.

Potential stalking Once his identification was confirmed, records were reviewed and it was determined that there was contact with Cho in the fall of 2005. 11. In November, Cho had made contact through phone calls and in person with a female student. There was never any direct threat made to the student. The student notified Virginia Tech Police Departrnent and officers responded. The student declined to press charges and referred to Cho's contact as "annoying." 111. However, the investigating officer referred Cho to the University disciplinary system, which is the Office of Judicial Affairs. The outcome of that referral is handled within the university and outside the scope of the police department. lV. In December, Cho instant messaged a second female student. Again, no threat was made against that student. She made a complaint to Virginia Tech Police and asked that Cho have no further contact with her. Officers followed up the next moming and spoke with Cho concerning this matter.

i.

b.

Mental Health Concerns for Cho

i. ii.
iii.
c.

Later that day police received a call from an acquaintance of Cho's who was concerned that Cho might have been suicidal. Officers again met with Cho and talked with him at length. Out ofconcem for Cho, officers asked him to speak to a counselor. He went voluntarily to the police department. Based on that interaction with the counselor, a temporary detention order was obtained and Cho was taken to a mental health facility.

Contact with English professor It was also in the fall of 2005 that the Chair of the English Department, Dr. Lucinda Roy, expressed concems regarding Cho and his course writing assignments. Her concems were made to the previous chiefand a detective. ii. These course assignments were for a creative writing cowse and the students were encouraged to be imaginative and artistic. 111. The writings did not express any threatening intentions or allude to any criminal activity. No criminal violation had taken place. lv. Dr. Roy chose to reach out to this student, out ofconcem for him and his mental wellbeine.

i.

d.

Other incidents Since those contacts in Decernber of 2005...more than a year ago...we are not aware of any additional incidents or reports made to the Virginia Tech Police Departrnent for Cho.

i.

9.

Burress Hall incident At7,'53 a.m. the University Operator received a threat against President Steger. Officers responded to his office in Bumrss Hal1 to make him aware of the potential threat. b. Police presence in and around Bumrss Hall was increased, which led to many nrmors and false assumptions about what was going on. That led to an unwarranted report of suspicious person within the hall. Officers immediately responded and entered the building. The building was cleared and the report ofa suspicious person was unfounded. A These kinds of reports are not uncommon in the wake of what has taken place in the past 48 hours on the Virginia Tech campus...which is one reason why we are maintaining high police visibility throughout the university.

a.

.i.,,.r.]br,,

i.

Talking Points - Updated 4ll8l07 #5 p.m.
1.
NBC receives package from Norris shooter a. NBS News received a package with photos, video, and writings allegedly from Cho Seung-Hui, the gunman responsible for the fatal shootings at Norris Hall. NBC turned originals of this potentially crucial evidence over to the FBI. victims Face identifications of victims is sometimes unreliable; it is not uncommon for loved ones under great dwess to misidentify victims. The first means of making definite identifications is by fingerprints. When documented fingerprints are not available, dental records can be used to positively identify victims. Obtaining documented fingerprints and dental records can be a time-consuming task. When these identifications are made, the first to be notified are the next of kin to the victim. It is after and only after these positive identifications and family notifi.cations are made, that law enforcement is prepared to release the identity of a victim to the public.

5

2. Identiflng
a-

3.

Gathering place for Grad students a. The GLC Multipurpose Room will be available for the rest of the week from 7:30am to 10:30 pm as a gathering place for the graduate community. Visit the Multipurpose room to offer reflections (poems, photos, statements, or other), comments to help us prepare action steps for a positive future, seek answers to questions you might have, or have a quiet moment. Dean Karen DePauw will be available on Wednesday and Thursday 10:00am-12:00 noon to talk with graduate students. Graduate School staff will also be available to answer questions and address concerns as they arise. Refreshments will be provided throughout the tlree days. Cards, letters and other condolences a. The Virginia Tech community has been literally overwhelmed by expressions of support and condolences from around the world and we are so grateful. At this point, instead of sending flowers, may we suggest donations be made to the Hokie Spirit Memorial Fund. Details can found at www.vt.edu. We've had several questions, particularly from schoolchildren, about where to mail cards. They can be sent to the Dean of Students Office, 201 W. Roanoke Street, Blacksburg, VA 24061.

4.

5.

Funeral Arrangements

a.

Families ofthe victims are making their own individual funeral arrangements, none of which are available to the university at this point.

6.

Crisis counseling available a. Several organizations are providing crisis counseling services for sfudents, faculty, and staff. Faculty and staff thoughout the state are accessing counseling services through the state employee system program, which has about a dozen staff members working in Blacksburg and more throughout the state. The Thomas E. Cook Counseling Center is working with the Red Cross, New River Community Services, and others to provide counseling services for students. Counselors are meeting with individuals, as well as groups as requested. Judicial system
Students who allegedly violate the University Policies for Student Life are required to attend ajudicial hearing to discuss the violation(s) in question.

,7

The Office of Judicial Affairs receives referrals from local police,
residence hall staff, dining hall staff, Communication Network Services, faculty, and students. After a judicial referral is received, a charge letter is
sent to the student(s) or organization(s) involved.

wwwjudicial.vt.edu <http:/hvrvw.iudiciat.vt.edu/>

8.

Contact the Virginia Tech Police has had with the Norris Hall gunman, CHO Seung-Hui (SOONG-WHE).

a.

Potential stalking Once his identification was confirmed, records were reviewed and it was determined that there was contact with Cho in the fall of 2005. 11. ln November, Cho had made contact through phone calls and in person with a female student. There was never any direct threat made to the student. The student notified Virginia Tech Police Department and officers responded. The student declined to press charges and referred to Cho's contact as "annoying." 111. However, the investigating officer referred Cho to the University disciplinary system, which is the Office of Judicial Affairs. The outcome of that referral is handled within the university and outside the scope of the police department. lV. In December, Cho instant messaged a second female student. Again, no threat was made against that student. She made a complailt to Virginia Tech Police and asked that Cho have no further contact with her. Officers followed up the next moming and spoke with Cho concernins this matter.

i.

b.

Mental Health Concerns for Cho

ii.
iii.

Later that day police received a call from an acquaintance of Cho's who was concemed that Cho might have been suicidal. Officers again met with Cho and talked with him at length. Out ofconcern for Cho, officers asked him to speak to a counselor. He went voluntarily to the police department. Based on that interaction with the counselor, a temporary detention order was obtained and Cho was taken to a mental health facility.

c. Contact with English professor
It was also in the fall of 2005 that the Chair of the English Department, Dr. Lucinda Roy, expressed concems regarding Cho and his course writing assignments. Her concems were made to the previous chiefand a detective. These course assignments were for a creative writing course and the sfudents were encouraeed to be imaeinative and arlistic. 1ll. The writings did not express any threatening intentions or allude to any criminal activity. No criminal violation had taken place. lV. Dr. Roy chose to reach out to this student, out ofconcem for him and his mental wellbeing.

i.

ii.

d.

Other incidents Since those contacts in December of 2005...more than a year ago. . .we are not aware of any additional incidents or reports made to the Virginia Tech Police Department for Cho.

i.

9.

Buness Hall incident At 7 :53 a.m. the University Operator received a threat against President Steger. Officers responded to his office in Bumrss Hall to make him aware of the potential threat. b. Police presence in and around Bumrss Hall was increased, which led to many mmors and false assumptions about what was going on. That led to an unwarranted report of suspicious person within the hall. Officers immediately responded and entered the building. The building was cleared and the report of a suspicious person was unfounded. d. These kinds of reports are not uncommon in the wake of what has taken place in the past 48 hours on the Virginia Tech campus...which is one reason why we are maintaining high police visibility throughout the university.

Talking Points - Updated 4ll8l07 5:00 p.m.
l.
NBC receives package from Norris shooter a. NBS News received a package with photos, video, and writings allegedly from Cho Seung-Hui, the gunman responsible for the fatal shootings at Norris Hall. NBC tumed originals of this potentially crucial evidence over to the FBI-

2. Identifying victims a. Face identifications of victims is sometimes unreliable; it is not uncommon for loved ones under great duress to misidentify victims. The first means of making definite identifications is by fingerprints. When documented fingerprints are not available, dental records can be used to positively identify victims. Obtaining documented fingerprints and dental records can be a time-consuming task. When these identifications are made, the first to be notified are the next of kin to the victim. It is after and only after these positive identifications and family notifications are madeo that law enforcement is prepared to release the identity ofa victim to the

public.

3.

Gathering place for Grad students The GLC Multipurpose Room will be available for the rest of the week from 7:30am to 10:30 pm as a gathering place for the graduate community. Visit the Multipurpose room to offer reflections (poems, photos, statements, or other), comments to help us prepare action steps for a positive future, seek answers to questions you might have, or have a quiet moment. Dean Karen DePauw will be available on Wednesday and Thursday 10:00am-12:00 noon to talk with graduate students. Graduate School staff will also be available to answer questions and address concerns as they arise. Refreshments will be provided throughout the three davs.
Cards. letters and other condolences The Virginia Tech community has been literally overwhelmed by expressions ofsupport and condolences from around the world and we are so grateful. At this point, instead of sending flowers, may we suggest donations be made to the Hokie Spirit Memorial Fund. Details can found at www.vt. edu.

4.

a,

We've had several questions, particularly from schoolchildren, about where to mail cards. They can be sent to the Dean of Students Office, 201 W. Roanoke Street, Blacksburg, VA 24061.

5.

Funeral Ananeements

a.

Families of the victims are making their own individual funeral arrangements, none of which are available to the university at this point.

6.

Crisis counseiing available a. Several organizations are providing crisis counseling services for students, faculty, and staff. Faculty and staffthroughout the state are accessing counseling services through the state employee system program, which has about adozerr staff members working in Blacksburg and more throughout the state. The Thomas E. Cook Counseling Center is working with the Red Cross, New River Community Services, and others to provide counseling services for students. Counselors are meeting with individuals, as well as $oups as requested' Judicial system

7.

a.

Students who allegedly violate the University Policies for Student Life are required to attend ajudicial hearing to discuss the violation(s) in question. The Office of Judicial Affairs receives referrals from local police, residence hall staff, dining hall staff, Communication Network Services, faculty, and students. After ajudicial referral is received, a charge letter is
sent to the sfudent(s) or organization(s) involved. www j udicial.vt.edu <htho:/hvrvw.iudicial.vt.ed

8.

Contact the Virginia Tech Police has had with the Norris Hall gunman, CHO Seung-Hui (SOONG-WHE).

a.

Potential stalking Once his identification was confirmed, records were reviewed and it was determined that there was contact with Cho in the fall of 2005. In November, Cho had made contact tbrough phone calls and in person with a female student. There was never any direct threat made to the student. The student notified Virginia Tech Police Department and officers responded. The student declined to press charges and referred to Cho's contact as "annoying." However, the investigating officer refened Cho to the University disciplinary system, which is the Office of Judicial Affairs. The outcome of that referral is handled within the university and outside the scope of the police department. iv. In December, Cho instant messaged a second female student. Again, no threat was made against that student. She made a complaint to Virginia Tech Police and asked that Cho have no further contact with her. Officers followed up the next morning and spoke with Cho concerning this matter.

i.

ii.

iii.

b.

Mental Health Concems for Cho

1.

11.

11l.

Later that day police received a call from an acquaintance of Cho's who was concemed that Cho might have been suicidal. Officers again met with Cho and talked with him at length. Out ofconcern for Cho, officers asked him to speak to a counselor. He went voluntarily to the police department. Based on that interaction with the counselor, a temporary detention order was obtained and Cho was taken to a mental health facility.

Contact with English professor It was also in the fall of 2005 that the Chair of the English Department, Dr. Lucinda Roy, expressed concems regarding Cho and his course writing assignments. Her concerns were made to the previous chiefand a detective. These course assignments were for a creative writing course and the students were encouraged to be imaginative and artistic. The writings did not express any threatening intentions or allude to any cdminal activity. No criminal violation had taken place. iv. Dr. Roy chose to reach out to this student, out ofconcem for him and his mental wellbeine.

i.

ii.

iii.

d. Other incidents Since those contacts in December of 2005...more than a year ago. . .we are not aware of any additional incidents or reports made to the Vireinia Tech Police Department for Cho.

i.

9.

Burress Hall incident At7:53 a.m. the University Operator received a threat against President Steger. Officers responded to his office in Bumrss Hall to make him aware of the potential threat. b. Police presence in and around Bumrss Hall was increased, which led to many rumors and false assumptions about what was going on. That led to an unwaranted report of suspicious person within the hall. c. Officers immediately responded and entered the building. The building was cleared and the report of a suspicious person was unfounded' d. These kinds of reports are not uncommon in the wake of what has taken place in the past 48 hours on the Virginia Tech campus...which is one reason why we are maintaining high police visibility throughout the universitv.

a.

Talking Points - Updated 4ll8l07
1.

M5 p.m.

5:oO

NBC receives package from Norris shooter a. NBS News received a package with photos, video, and writings allegedly from Cho Seung-Hui, the gunman responsible for the fatal shootings at Norris Hall. NBC tumed originals of this potentially crucial evidence over to the FBI. Identifying victims a. Face identifications of victims is sometimes unreliable; it is not uncommon for loved ones under great duress to misidenti$r victims. The first means of making definite identifications is by fingerprints. When documented fingerprints are not available, dental records can be used to positively identify victims. Obtaining documented fingerprints and dental records can be a time-consuming task. When these identifications are made, the first to be notified are the next of kin to the victim. It is after and only after these positive identifications and family notifications axe made, that law enforcement is prepared to release the identity of a victim to the public.
Gathering place for Grad students a. The GLC Multipurpose Room will be available for the rest of the week from 7:30am to 10:30 pm as a gathering place for the graduate community. Visit the Multipurpose room to offer reflections (poems, photos, statements, or other), comments to help us prqpare action steps for a positive future, seek answers to questions you might have, or have a quiet moment. Dean Karen DePauw will be available on Wednesday and Thursday 10:00am-12:00 noon to talk with graduate students. Graduate School staff will also be available to answer questions and address concems as they arise. Refreshments will be provided throughout the three days. Cards, letters and othercondolences a. The Virginia Tech community has been literally overwhelmed by expressions ofsupport and condolences from around the world and we are so grateful. At this point, instead of sending flowers, may we suggest donations be made to the Hokie Spirit Memorial Fund. Details can found at www.vt.edu We've had several questions, particularly from schoolchildren, about where to mail cards. They can be sent to the Dean of Students Office, 201 W. Roanoke Street, Blacksbwg, VA 24061.

2.

3.

4.

5.

Funeral Arangements

a.

Families of the victims are making their own individual funeral arrangements, none of which are available to the university at this point.

6.

Crisis counseling available a. Several organizations are providing crisis counseling services for students, faculty, and staff. Faculty and staffthroughout the state are accessing counseling services fbrough the state employee system prognm, which has about a dozen staff members working in Blacksburg and more throughout the state. The Thomas E. Cook Counseling Center is working with the Red Cross, New River Community Services, and others to provide counseling services for students. Counselors are meeting with individuals, as well as groups as requested. Judicial system

7.

a.

Students who allegedly violate the University Policies for Student Life are required to attend ajudicial hearing to discuss the violation(s) in question. The Office of Judicial Affairs receives referrals from local police, residence hall stafl dining hall staff, Communication Network Services, faculty, and students. After ajudicial referral is received, a charge letter is
sent to the student(s) or organization(s) involved. wwwjudicial.vt. edu <htfp :/hvww judicial.vt.edd>

8.

Contact the Virginia Tech Police has had with the Norris Hall gunman, CHO S eung-Hui (S OONG-WHE).

a.

Potential stalking Once his identification was confirmed, records were reviewed and it was determined that there was contact with Cho in the fall of 2005. 11. In November, Cho had made contact through phone calls and in person with a female student. There was never any direct threat made to the student, The student notified Virginia Tech Police Department and officers responded. The student declined to press charges and referred to Cho's contact as "annoying." iii. However, the investigating officer referred Cho to the University disciplinary system, which is the Office of Judicial Affairs. The outcome of that referral is handled within the university and outside the scope of the police department. ln December, Cho instant messaged a second femaie student. Again, no threat was made against that student. She made a complaint to Virginia Tech Police and asked that Cho have no further contact with her. Officers followed up the next morning and sooke with Cho concernins this matter.

i.

b.

Mental Health Concerns for Cho

t. Later that day police received a call from an acquaintance ofCho's who was concerned that Cho might have been suicidal. Officers again met with Cho and talked with him at length. 11. Out ofconcern for Cho, officers asked him to speak to a counselor. He went voluntarily to the police department. Based on that interaction with the counselor, a temporary detention 111. order was obtained and Cho was taken to a mental health facility.
c.

Contact with English professor i. It was also in the falt of 2005 that the Chair of the English Department, Dr. Lucinda Roy, expressed concerns regarding Cho and his course writing assignments. Her concerns were made to the previous chiefand a detective. ii. These course assignments were for a creative writing course and the students were encouraged to be imaginative and artistic. iii. The writings did not express any threatening intentions or allude to any criminal activity. No criminal violation had taken place. iv. Dr. Roy chose to reach out to this student, out of concern for him and his mental wellbeins. Other incidents i. Since those contacts in December of 2005...more than a year ago...we are not aware of any additional incidents or repods made to the Virginia Tech Police Department for Cho.

d.

9,

Burress Hall incident a. At7.53 a.m. the University Operator received a threat against President Steger. Officers responded to his office in Bumrss Hal1 to make him aware of the potential threat. b. Police presence in and around Bumrss Hall was increased, which led to many rumors and false assumptions about what was going on' That led to an unwarranted report of suspicious person within the hall. c. Officers immediately responded and entered the building. The building was cleared and the report ofa suspicious person was unfounded. d. These kinds of reports are not uncommon in the wake of what has taken place in the past 48 hours on the Virginia Tech campus...which is one reason why we are maintainhg high police visibility throughout the university.

Messages

.

The shootings have altered the publict expectations of the entire higher education community. The changes in procedures, policies and resources that are proposed in these reviews reflect Virginia Tech's commitment to meet those ocpectations and to be an even better, stronger instifution.

. r .

Many of the proposed steps are already underway, including changes to physical infrastructure and the new state-of-the-art WAterb syiEem that allows insbntaneous communicatlon when there is a potentially

dangerous situation. We must be more rigorous in interdepartmental exchange of information regarding students at risk.

'

flhere will be lower thresholds and tolerances for certain behaviors which we believe we've addressed in some of these reports,I

The reviews reveal a community of people who acted responsibly and in some cases heroically, who in the course of their jobs made reasoned and appropriate decisions in hopes of helping a troubled student, protecting public safety or adhering to the law. We can analfze and leam from their actions, but we cannot say that different actions would have avoided this tragic outcome - the evidence simply does not support such a conclusion.
When all is said and done, this tragedy is about a severely disturbed young man who was determined to commit murder, who planned his crime meticulously, and who managed to conceal his murderous intent from all of the lawenforcement authorities and mental health experts with whom he came in contact.

Three Quick Tips for Dealing With the Media
Have an agenda and stick to it. Ideally, your presentation should be based around two or tbree core themes or messages. ffiea answering reporlers' questions during Q&A, weave those core messages into your answers to be sure your main points are
ciear.
7

1.

Don't let reporters put words in your mouth. Correct any inaccuracies without repeating the reporter's negative language.

-

but

Example ..coach Johnson, how do you respond to those who say you've failed your Reporter: fans by allowing this scam to take place?" Wrong: "We haven't failed our fans, and this isn't a scam"' Right: "That's just not the case at all. I think our fans know we have been very staightforward with them about this situation and that's why we're confident they will keep their faith in us..."
J.

Don't get mad. Even if a reporter is ignorant, badgering or hostile, you will be most credible if you show a calm and professional demeanor at all times. Remember, except when you are on live TV or radio, the audience only sees or reads your
answer, not the reporter's question.

'{os.ans/l.sloz Q&A

Overall

r.

What has W tearned frrom the tragedy?
Expectations for campus security and communication will be different in wake of this tragedy, not only for us but for the entire higher education community. We have to be more rigorous in interdepartmental exchange of information regarding students at risk, [And there will be lower thresholds and tolerances for certain behaviors which we believe we've addressed in some of these repol6.] At the same time, the review has shown us a community of people who acted responsibly and appropriately in light of what was known. The evidence does not suggest that different actions would have avoided this tragic outcome, Perhaps the saddest lesson for all of us is that senseless fagedy can visit even the most idyllic of places, like Blacksburg, Va.

2.

These repofts seem very carefully worded to avoid blaming anyone or anything. Isn't there a need to identify things that truly went wrong and to hold the appropriate people accountable? The purpose of these reviews was [inseft language]. The reviews cant change what happened, but they can draw learnings from the tragedy and propose steps to make Virginia Tech better and stronger. I think these documents are extremely thoughtful and helpful, and the university will ultimately be better for them. Did vT make mistakes? What" if anything, should you have done differently? The actions taken on the day of the event were based on what all of those involved felt were best practices and appropriate response at the time. Even law enforcement expelts caution about the limitations of hindsight. It is fair to say that expectations for campus security and communication will now be different in wake of this tragedy, not only for us but for the entire higher education community. [And there will be lower thresholds and tolerances for certain behaviors which we believe we've addressed in some of these reports.] At the same time, the review has shown us a community of people who acted responsibly and appropriately in light of what was known. The evidence does not suggest that different actions would have avoided this tragic outcome.

3.

'

4.

How has tfiis tragedy changed VT? Expectations have changed. We will be more rigorous in interdepartmental exchange of information regarding students at risk. And, communicating imminent danger to the university community is paramount, We have already invested in communications technologies and protocols and likely will add more communications vehicles. We believe the expectation will be for near-instantaneous communication with the community, despite some justifiable concern over the potential to communicate incomplete or premature information. That said, W as an institution has not changed - and if anything is stronger for the tragedy that brought this community together,
Does W acept responsibility for the tragedy? Virginia Trcch faculty, staff and studenG - indeed, our entire community - were victims of this tragedy. We all lost respected colleagues, friends and especially our precious charges, our students, The responsibiliEy for this tragedy lies solely with a severely disturbed student who was determined to commit murder and who managed to conceal his intention from those who tried to help him.

5.

6.

Are you going to apotogize? The person who should do that is the one who planned and carried out this horrendous crime, not his victims. And unfoftunately that apology will never come. All we can do now is help those who were touched by death or injury, pull together as a community and move fonrrrard better and
stronger.

'7.
Security Infrastructure

1.

Per the recommendations of the Security Infrastructure gnoup, does the university plan to explore the same type of centrally-controlled remote locking system, as they use at U of Maryland and UC Berkeley? (or similar question re increased video surveillance, cardkey access to all buildings.)
Many ofthe proposed steps are already underway, including changes to physical infrastructure (adding interior door lock, changing door mechanisms for extemal doors) and the new state-of-tfre' art WAlerEsy*em that we were already pursuing before 4/16. We will be considering otherc based on a variety of factors. Remember, every measure has a tradeoff of some type - cost, inconvenience and so-on - so it's important to look at each on its own merits,

Would you say that if some of the changes proposed in this repoft had been in place on 4116,lives may have been saved? We knew we couldn't have that kind of crystal ball. Even law-enforcement expert warn against the limitations of hindsight. Our goal in these reviews was to look at what was in place and actions that were taken, learn from it and recommend any steps we felt would be prudent moving fonrrrard.
3.

The rcport notes that on 4l!6the schoot was in the midst of hiring a Dircebr of Emergency Management Do you think it would have made a difference had that penson been in place? No, I don't think so. This is an important position, though, and will be a focal point for the various changes in procedures and infrastructure as they are made. The report recommends charging students a "life and safety fee'to pay for security measunes. Do other schools do that? Don't you think parents and students assume "life and safety" are part of the basics that come with their tuition? We're not aware this specific approach at other schools, but it was proposed as a solution that particularly fits the situation in Virginia and here at VT. Under state law ceftain costs must be recouped through earmarked fees - bus service, sports, etc. - separate from tuition. The idea is that the proposed fee would assure a revenue stream for a crucial area of need, and I would hope students and their parents would find that reassuring. The report strongly urges better emergency preparedness and training, noting that the schoolt emergensy plan didn't include this type of situation. Why wasn't that plan fixed after the Morva incident? First let me assure you that we did make changes after the Morua incident in terms of our policies and procedures for dealing with this type of situation. As for the review's recommendations regarding the emergency response plan, we will ceftainly be considering those. Keep in mind that the W emergency response plan doesn't just address specific scenarios; it lays out an overall structure and process for managing a wide range of emergencies. The review noted that this structure and process worked well during the Cho incident. It also notes that our police force actively train for this type of shooting situation, so they were well prepared for it.
One of the appendices to the repoft is VT's Campus & Workplace Violence Preventlon Policy. It clearly states that "any individual who believes there is an immediate danger to the health or safety of any members of the university community should call the VT police at 911." Clearly the faculty member who found Cho's note did not do that. Will action be taken against that person?
TBD

,4

I

7.

Why don't any of these rcports address the 2-hour gap in alerting the campus b the AJ shootings? I think they do. The reviews [and the after-action reports] include a close look at the decisions that were made surrounding the response to both the Al and Norris situations. I expect Governor Kaine's panel will have some additional perspective and we welcome that. What we're seeing is a collection of reasoned and appropriate decisions made on the basis of the best available knowledge at the time, Moving forward and engaging our new WAlerEsy*ern/ our security committee and Police department are working together to determine the procedures that will be used to alert the campus in a variety of scenarios. It seems clear the expectation is now for near-instantaneous communication, despite some justifiable concem over the potential to communicate incomplete or premature information.
We knew we couldn't have that kind of crystal ball. Even law-enforcement experts wam against the limitations of hindsight. Alefting a campus, for elomple, can create other issues of concern, so you can't simply draw a cause-effect relationship. After the police arrived on the scene at AJ it took only about an hour for them to apprehend the most likely person of interest, and it was only another 3040 minutes before it became apparent that person may not have been involved and an alert was needed. Our goal in these reviews was to look at what was in place and actions that were taken, learn from it and recommend any steps we felt would be prudent moving forward. It's fair to say that expectations have changed as a result of the tragedy, and instantaneous communication is going to be a given.

L Isn't it possible that an earlier alert to the campus would have saved lives?

o

Why don't any of these rcports address the issue of the faculty member who found Cho's note but didn't rePort :t?
TBD

Information & Communications Infrastnrcturc

1.

How much of an issue was the lack of intercperability among first responders? What impact did it have? We have no indication that it had any tangible impact on emergency response. But it is a concern overall (as it has been in 9/11 and in other situations around the country involving cooperative effofts among first responders) and as the review notes, it would be prudent to address it.
The rcpoft notes that cell phone circuits and land lines were jammed during the initial response and calls were blocked. What impact did that have on emergency response? We have no indication that it had any tangible impact on emergency response. But it is a concem and as the review noteq it would be prudent to address it.

2.

3.

This report recommends an ambitious onew campus information architecturc.o Is it going to happen? Even before 4lL6 we had already begun looking at a totally integrated, internet-protocol fiber-optic backbone for all telecomm functions. Cost and timing are key fuctors but it is our goal to implement if

Intefface /Internal Comms

1,

You seem to be conceding that some of your people were too strictly interprcting FERPA and/or HIPAA. Is that accurate? What impact did that have on Cho's case specifically? Did it prevent actions that would have made a difference? The review clearly demonstrated some confusion among faculty about the application of privacy laws regarding patient records. And in fact, the IG's repoft refers to a survey of psychiatric professionals

. '

generally that showed the same issue, so cleady it is not confined to us; these are complex laws open to various legai interpreiations. We need to address that in terms of our own faculty and we will. At the same time, it would be a mistake to conclude that this situation led or contributed to the tragic outcome in the Cho case; the facts don't support that.

z. Did Ws

misinterpretation of these laws keep Cho's parents from being informed that he had been admitted to a psychiatric hospital?
ffBD - C, Flynnl The individuals who made those decisions at Virginia Tech followed the law with regard to Cho, who was 21 years old at the time,

3.

The report seems to suppoft some of your critics'claims that VT let Cho through the cracks. Would you agree with that? No. Fhat's a very simplistic assessment of what is a much more complex story.l He was an extremely troubled young man who needed help, and he got that help. Somehow, during and after that counseling he continued to hide his homicidal urges. It is true that, as recommended in the review, we at W must be more rigorous in interdepartmental exchange of information regarding students at risk. As the review indicated, "silos" are an issue throughout academia and we need to show leadership in addressing it. At the same time, it would be a mistake to conclude that this situation led or contributed to the tragic outcome in the Cho case; the facG don't suppott that.

4.

The report talks about "information silos" preventing a full picture of Cho's situation to emerge. If that hadn't been the case, might this tragedy have been prevented?
Clearly we must be more rigorous in interdepartmental exchange of information regarding students at risk. As the review indicated, "silos" are an issue throughout academia and we need to show

.
5.

leadership in addressing it. At the same time, it would be a mistake to conclude that this situation led or contributed to the tragic outcome in the Cho case; the facts don't suppoft that.

The repoft says that the information about Cho that was presented to the special justice at the commitment hearing was incomplete. Why was that?
TBD?

6. It

is not clear whether or not Cho received follow-up treatment after the judge's evaluationl the IG repoft says Cho did request an appointment but that's where it leaves off. Was he treated and if so, what were the findings?
ITBD

-

C. Flynn]

7.

The repoft quotes the IG report as saying VT's system may be insufficient for handling high-risk students who need serious mental health services. Do you agree with that and, if so, can you fix it? W counseling center is no different from [the vast majority of college and university counseling centersl in that it is not intended to be the kind of facility that can handle severely-mentally ill people, just as our health clinic, for example, is not equipped to treat cancer or other serious diseases. We want to be the best facility possible for the level of treatment that is appropriate to provide our students, and we want to improve our internal interface to be sure we are aware of students with more serious problems so we see that they are treated at a facility designed to serve their more acute needs.

April17,2007
5:00 p.m.

VIRGINIA TECH INVESTIGATION _ UPDATEBLACKSBIIRG * State, local and federal law enforcement continue their round-theclock investigation of the multiple fatal shootings that took place on the Virginia Tech campus the moming of Monday, ApiI L6,2007. Within the past 24 hows, a search warrant was executed on the dorm room of Cho Seung-Hui, 23, in Harper Hall. Investigatorc are still determining the evidentiary value of
papers and assorted items seized from the room. Investigators have also been following up leads related to the two weapons recovered at the scene in Norris Hall. The two weapons used in this incident were a 9milimeter handgun and a22-caliber handgun. Investigators have traced the weapons and confirmed that Cho did legallypurchase them in accordance with Virginia law. There is no evidence at this time to suggest that Cho left behind or distributed a suicide note. The Virginia State Police have been coordinating the notification of the victims' next of kin with local authorities around the country. At this time, all families have been

tentativelv notified. The major thrust of the Medical Examiner's Office today has been obtaining fingerprint records to identify the victims. These records must be obtained from local, state, federal and intemational agencies. Staff at the Medical Examiner's Office is working i2 hour shifts with staff resources from all over the state to expedite the scientific collection ofevidence and positive identification ofthe deceased. This process is exoected to continue for several more days.

;.-J!;

r:-rirrr-_.

3 Key Virginia Tech Messases "We want to tell the World"
1.

We will NOf be defined by this event

a. Analyze, Learn, and Understand b. "We will prevail"

c. 32 individuals
2. lnvent

the Future

a, Top Research University b. Quality/l n novation/lmpact

c. We are - Learning, Discovery, and Engagement
3. Embrace the Virginia Tech Family

a. Unique Special Family
b. Assist

i.
ii.

Families /fi""-e
University

conffilVr*",p

c. Legacy

i. Celebrate their Lives ii. Memorial

UT Prosim - "That I may serve"

Invent The Future
Moving from response to action
Status To Date

1)

Communications strategy and tactics - Defining and articulating 3 Key Messages
Focus communications to media, and internal communications to students and faculty

2)

Media relations Coordinate media outlets / Field inquires through call center Track and analyzing subject and tone of inquiries Begin to contain media access

3)

ldentiff Vulnerabilities, action plans, and responses

Schedule
Mondav. Aoril 23d 9:45 a.m. Memorial Service 2:00 p.m. Press Pool with faculty and students

2:00 p.m. Q & A with University officials
Tuesdav, April 24th Internal sharing of state investigation findings Wednesdav, Aoril 25'h 1:30 p.m. State Police pess conference

Thursday, Aoril

26th

Virginia Tech continues to move forward.

Strategy
Thursday, April 26h' marks a tuming point. The information is

in. The future is the focus. Transparency and shared

governance will mark our endeavors. Complete Vulnerability Analysis and develop comprehensive University Plans.

Predict
Assess what Virginia Tech can encounter as we moves forw'ard:

1. A wave of good will toward Virginia Tech continues.
2. Virginia Tech will have access to any media any time we want 3. lssues will continue in waves. Commencement, freshman orientation, media inquiries,
milestones will demand special considerations. and other annual

4.
5.

Families will experience waves of emotions and reactions. Some will choose to focus on challenge Virginia Tech about their issues.

erorc. They may

There will be other drivers of focus: The Govemofs Commission, the media, stakeholders, etc.

lnvent the Future Outline

Page 1 of 2

, r,r.

5.
1)

There will be other drivers of focus: The Govemo/s Commission, the media, stakeholders, etc.

Plan
Own the messages

2)

Frame the context and expression ofthe messages Control the language ofthe messages Control the outlet of the messages

Actions

-

Analysis & update of the Emergency Safety Plan

o o o o o Perform

Security / SafetY / ResPonse

VulnerabilityAnalYsis

Focus on the official Virginia Tech memorials Define focus of memorials Draw up schedule for planning and developing all types of memorials Plan for the first anniversary commemoration

Develop the Legacy

o r r o

What is changed? / What has been done?

Communications and Media Training

ConsequenceManagement Address issues to consider and messages to ftame

o o o o o

Transition back to normalcY May 1.t Admissions deadline

-

embracing future Hokies

Student concerns and events, including commencement

Virginia Tech response to official report On-going media requests

lnvent the Future Outline

Page2ot2

3 Key

W Messaqes
by this event

"We want to tell the World"
We will

NOf be defined

a. Analyze, Learn, and Understand b. "We will prevail"

c.32
2. Invent

Faces

the Future

a. Top Research University b. Quality/l nnovation/lmpacUleam

c. We are

- Learning, Discovery, and Outreach

3. Embrace the VT Family

a. Unique Special Family
b. ASSiSt a"..s--hl/r/"44 z+<_ a'a

/ i. Families ii, University Community

Y

-

c. Legacy

i. Celebrate their Lives ii. Memorial
R

Key Virginia Tech Messages

1. We will not be defined by this event.
a. First, as an academic family we will endeavor to analyze, learn and,

ultimately, come to some understanding of the event. Our Principles of Community remain our values.
b. Virginia Tech

our traditions, community, history and promising will prevail, Our motto remains, Ut Prosim-That I May Serve'

-

future-

c. Finally, everything we do as move fonruard will commemorate, honor and

respect the numerous individuals affected by this tragic event. 2. Invent the Future.

"lnvent the Future" captures our role and spirit as a world-renowned research institution. Nothing in the events of last week will alter who we are
and what We represent. When classes resume, our academic excellence, the commitment and talent of our students, and our clear role in shaping a positive future for the world will again be apparent, Hokies do, and always

will, embody learning, discovery and engagement,
3. Embrace

the Virginia Tech FamilY.

a. We are a unique, specialfamily- more enduring and closer to one
another than a typical communitY.

b, Assisting the families and friends of those injured and bereaved is our
focus, We are also committed to the assistance and support of one
another.

c.

We will nurture the legacy of the 32 Virginia Tech family members we

lost. The Virginia Tech family will celebrate their lives and
accomplishments. Our memorials to them, both public and private, will
reflect those sentiments.

lnvent The Future
Moving from response to action
Status To Date

1)

Communications strategy and tactics - Defining and articulating 3 Key Messages Focus communications to media, and internal communications to students and faculty

2)

Media relations Coordinate media outlets / Field inquires through call center Track and analyzing subject and tone of inquiries Begin to contain media access

3)

ldentify Vulnerabilities, action plans, and rcsponses

Schedule
Monday, April 23d 9:45 a.m. Memorial Service 2:00 p.m. Press Pool with faculty and students

2:00 p.m. Q & A with University officials Tuesdav. April 24h
Intemal sharing of state investigation findings Wednesdav. Aoril 25h 1:30 p.m. State Police prcss conference

Thursdav. April

26rh

Virginia Tech mntinues to move bnrard.

Strategy
Thursday, April 26th marks a tuming point. The information is

in. The future is the focus. Transparency and shared

governance will mark our endeavors. Complete Vulnerability Analysis and develop comprehensive University Plans'

Predict
Assess what Virginia Tech can encounter as we moves fonruard:

1.

A wave of good will toward Virginia Tech continues.

2. Virginia Tech will have access to any media any time we want 3. lssues will continue in waves. Commencement, freshman orientation, media inquiries, and other annual
milestones will demand special considerations.

4.
5.

Families will experience waves of emotions and reactions. Some will choose to focus on erToB. They may challenge Virginia Tech about their issues. There will be other drivers of focus: The Governor's Commission, the media, stakeholders, etc.

lnvent the Future Outline

Page 1 of 2

S. 1)

There will be other drivers of focus: The Govemods Commission, the media, stakeholders, etc.

Plan
Own the messages Frame the context and expression of the messages Control the language of the messages Control the outlet of the messages

2)

Actions

-

Analysis & update of the Emergency Safety Plan

o o o o o Perform

Security / SafetY / ResPonse VulnerabilitYAnalYsis

Focus on the offlcial Virginia Tech memorials Define focus of memorials Draw up schedule for planning and developing all types of memorials Plan for the first anniversary commemoration

Develop the LegacY

o o . .

What is changed? / What has been done?

Communications and Media Training ConsequenceManagement Address issues to consider and messages to frame

o o o o o

Transition back to normalcY

May l,tAdmissions deadline

-

embracing future Hokies

Studentconcerns and events, including commencement
Virginia Tech response to official report On-going media requests

lnvent the Future Outline

Page 2 ot 2

Key Virginia Tech Messages

1. We will not be defined by this event.
a. First, as an academic family we will endeavor to analyze, leam and,

ultimately, come to some understanding of the event. Our Principles of Community remain our values.
b. Virginia Tech

-

our traditions, community, history and promising

future-

will prevail, Our motto remains, Ut Prosim-That I May Serve.
c. Finally, everything we do as move fonruard will commemorate, honor and

respect the numerous individuals affected by this tragic event.

2. Invent the Future.
"lnvent the Future" captures our role and spirit as a world-renowned research institution. Nothing in the events of last week will alter who we are and what we represent. When classes resume, our academic excellence, the commitment and talent of our students, and our clear role in shaping a positive future for the world will again be apparent. Hokies are, and always will, embody learning, discovery and engagement.

3. Embrace the Virginia Tech Family. a, We are a unique, special family- more enduring and closer to one
another than a typical community.

b. Assisting the families and friends of those injured and bereaved is our focus. we are also committed to the assistance and support of one
another.

c. we willnurture

the legacy of the 32 Virginia Tech famiry members we lost. The Virginia Tech family willcelebrate their lives and

accomplishments. Our memorials to them, both public and private, will
reflect those sentiments.

+y,
Discussion Aqenda
1.
Whv are we here? We would like to take a few minutes to help you understand the nature of the relationship we will have with the media and how to best serve this situation. WHAT ARE WE DOING ... Approach and Tone

a, b.

Honest Inteoritv

c. Ernestness
d,
a.
Real 4. 3 Kev Messaoes

We will not be defined by this event. This is something that happened to us. lt
is not who we are

i, Our Principles of Community
ii. Tradition,
iii.
may serve

remain our values

community, history, the future, will prevail, Ut Prosim

-

That

I

Everything we do in the future will commemorate, honor and respect

b.

those individuals most affected by this tragic event. Invent the Future - WORLD RENOWNED RESEARCH INSTITUTE Hokies do and always willembody learning, discovery and engagement. THAT lS
WHO WE ARE!

c, Embrace the Virginia Tech Family i. We are a unique, special family, more enduring and closer to another
than a typical community.

ii. Assisting
focus.
5. Potential lssues

families and friends of those injured and bereaved is our

a. Family lssues b. Time lines

c. Cho issues and questions
d, e.
Details on what happened Family issues/lawsuits, etc.

tf r> lc"l

'*ryr*_

Post "POOL" Interview SvnoPsis
At 3:00pm on April 23,2007 we held a "pool" Interview. This included a panel of 3 Faculty and '1 counselor from Virginia Tech as well as 4 Student leaders. This panel was interviewed by 3 organizations:

1.

Radio: NPR

2. Television: NBC 3. Print media:AP
The central theme of the event Was, "The first day back to class, here We are'. The team we selected to represent Virginia Tech was incredible. They followed the coaching session instructions beyond excellent. Time after time they referred back to our 3 major frames for this engagement:

1.

We will not be defined by this event. lt is something that happened to us. lt is not who we are. They said this numerous times, frequently in their own words and their own way, as instructed. They constantly talked about the history and tradition of Virginia Tech. They constantly and with awed reverence, honored and showed respect for those affected by this tragic event.

2. All showed respect to the history and tradition, spoke boldly of the future and

understood who we really are what we really represent.

The most powerful message they sent was their commitment to the Virginia Tech family and community at every level,
lf we had scripted this entire event, we could not have done a better job than these folks did, spontaneously. One of the professors, who did not participate, made a comment that if we got our participants from central casting, we would not have had better players. Both from a style standpoint and a conteni standpoint, they were phenomenal.

.--8fu{,i,1

d-'i

3 Key Virqinia Tech Messaqes
"We want to tell the World"
1. We will NOI be defined by this event

a. Analyze, Learn, and Understand

b. "We will prevail"

c.32 individuals
2. Invent the Future
a. Top Research University

b. Quality/lnnovation/lmpact c. We are - Learning, Discovery, and Engagement

3. Embrace the Virginia Tech Family a. Unique Special Family
b. Assist

i. Families ii. University Community
c. Legacy

i. Celebrate their Lives ii. Memorial

Ut Prosim - "That I may serve"

AAF'A
Presider : Alvin N. Alvarez, Ph.D
(41s) 338-1690 aalvarez@sfsu.edu

The Asian American psychological
f415)

PMB #527,5025 Nodh Centrai Avenue, phoenix.

Associition

338-1690

E. BS}iz

website www.aaoaonline.orc

PRESS RELEASE April 18, 2007

Contact:

Vice President: Karen L. Suyemoto, ph.D.
(617) 287-6370

Aivin Alvarez
aalvarcz(g;sfsu. edu

karen,suyemoto@umb.edu PEst President and Award Ghairperson:

Asian American psychological Association Mourns Virginia Tech Tragcdy
San Francisco -The Asian American psychological Association joins with the

Frederick T.L. Leong, ph.D
(517) 353-9325 fieong@msu.edu

Finance Officer:

Muninder K. Ahluwalia, Ph.D. (973) ess-7622 ahluwai jam@maii.montclair.ecju Membership Officer: Angela Ebreo, Ph.D,
(312) 99A-5294

condolences ro ihe famihes and fricnds ofthose who have suffered a pcrsonar ross and our deepest hopes for thc healing of thosc *,ho rvcre injured and bore winess ,o this horrific cvent.
-'\s rsychologists and counserors, we understand the comprexities of this ir:]d:T, and rhe multiple needs aod emotions that are now pulling at us...as individuais' as a community, and as a nation. First z*rci foremosr i-r'ong thcse,

rest of the nation in mourning the tragic ioss of ihe members of the \rirginia Tech communitl'. in particular, we extend our heartfelt

aebreo@uic.edu
Secreta ry/Historiani

Christopher Liang, ph.D.
(909) s93-3511

faculty, their fa'rilics, the communir5 of Blacksburg. virginia. and .thers across the nation who havc been affecred by this tragedy.
as we struggle and search to find expranations for this tragcdy. As grapple with rvhat trappenea, it is clear that in thc scarch 'vc for simple answers and evcn simplcr .ouni bit.r, the spotright rrav swing towards the issues of race, ctlinicity aud culture. we cauticln asainst simpliff ing the situation in this wa1,, Aithough the allcsed perierrarur ha.s been ide'tificd as a Korcan Anrcrican immig:rant, it is importa't to rcnrembcr that no person's actions are soielv rclated to thcir race andr'or culturc. we k'.u' that racc and curturc do afI'cct individua|s actions and social relationships in a way that contributcs lo srress an<i psychol0gical difficulries. Howcver. it is vital that our understanding ofthis tragcdy n.ibe reducec to and grounded in simplistic and stereotypi- assumptions about Asian Americans in general or Korcan Americans in paiticular. ps."-choiogical researcir has inciicated that bcricfs abour and cxpcriences u,itir specific indi'iduals of color have thc clear potcntiar to be gencralized to the conmunlty as a \\'holc - to thc detrinrent of the communirl, and thc shared goal ofjustice and equaiiry. Thcref.re. we caurion againsi the assunrprion that this tragcdv is repiesentative of Asian Amcricans. Given rhe hisrorical

arc thc nceds ofrhose individuals who have becn directh, affecrccr bv tiiis tragcdl''. So. as a community we will, in wharever way is available to each us. honor and conrribute to the healing ofstudcnts. sr;ff.

of

cliang@ulv.edu

we

also

join'n'ith the nation

Board of Directors: Christine Yeh, Ph.D.
(415) 422-6868 cjyeh@usfca.edu

Lisa Kinoshita, Ph.D.
(.426) 287-2988

lisakino@staniord.edu

Arpana Gupta, M.A. John Wu, Psy.D.

rchi: j C9@yahoo.com

(626j 841-1778 jwu@cacificclinics.org

1!lAPA

The Asian American Psychological Association
PMg #527,5025 North Centrat Avenue, Phoenix, AZ 85012 \rJe bs iie www.a aoaonl ine. orq f415) 338-1690

precedcnts. we also cautjon against retaliation directed ar members of the Asian Amcrican community and cail attention to the injusricc and inappropriatencss of such possibic responscs in the hopc of preventing them.

As mental health professionals, rve bclieve that this incidcnt highlights the critical vaiuc of mcntal health services both as a step towards prevention and in response to tragcdios such as this. Thus, during this rime ofshock and gric{. it is our hope that mental health professionals will contribute to the healine
that is to comc. The Asian American Psvchological Association is thc prirnary. national organization dedicated to the advancemcnt of thc psychoiogical well-bcing Asian Americans.

of

Dialogue:

A

nril iO.-v./r

ragc r u! r

Hikes, Zenobia

Frorn:

VVnitely, Patricia

A

[pwhltely@miarni'edu]

Seni:

Wednesday, April 18,2CC7 1:05 PM
edu; cheryl.presley.l@bc.edu; gaild@clemsnn'eciu; holmes@!f''"9y; iarry'moneta@duke edu; pmi@virginia lclement@urnd.iu; m.oU-utneicimin-fsu.edu; mjablon!@emal!y"ggu; eou; wiiiiaF,.schafer@vpss.gbtech.edu; Hikes, zenobta

To:

tcmrsta6ro@nciu.

subject: FW: A Message fi'om President shalala on Emergency communications

A ietter that

i,r,,e

Crafted, and sent out today with all of our

information' Pat

Whitelv
From: Univer-siry communications Imailtoiumcornmunications@MIAMI'EDU] Sent: Wecinesday, April 18' 2007 1L:40 AM To: DL - All Users - All CamPuses subjech A Message from President shalala on Emergency communications
lf you have trouble viewing this message, visit

btgl^ruu,njemr-ed-ui6omCIltls?d9!,s/rnesCaSeg2gq6?0!ZlEiaio-g!e-04j

8-'0Z.blnrl'

65g9 P,I * L,"9S IJ^H 66 99
April 18,2007
Dear Univcrsity of Miami Commuliq'. thc Moncial.,s iragic events at Virginia Tech university have made us mjndful of m!o"in". oitimell' a;.d effective communications to the Univcrsity community in a time of cnsis,
and The universiry of ]vliamj's emergency response plans are constantll' reliewed me l€mind everyone updared tlgoughout the school year. In light of recent otrents, lr:t alou.t our coniprehegsivc crisis communicafion pians and othcr resources, which arc posteci on \1nIl-si-am1._edulp6,pare. Piease talie the time to famiiiariz-e youlself with iitis i*po.t.*r irfonnation and '.he ways in'*'hich rhe Universiry wiii stay in rouch in the evcnr of an emergencl'.

"

Universiry of Miami Poiice are availabie for any emergencies arorindihe clock bv calling 305-284-6666 on the coral Gables campus. on the Niillei School campus, iall Securir-v at 305'243'6000, and on ther Ri'lsenstiei campus' call 305-

1t2412007

I'([Et,

...

vr -'

Diaiogue: APril

18" 2007

phones' which connect directly to 421-4766.Nearl-v 80 emergency blue light io"lt"d throughout the Coral Gables and police and secunq', Miller School campuses'

.. t"i"gllall'

r

quickly disseminate a:r urgeni voice The Depariment of Telecommunications ean have and^ cellular phone numbeis,that message to all Univer-s-ity;"r"-rrtt iand please take \4yiE4 tf ,vou have nor provided your infoimarion, We informadon on www"m-iarni'edd- m]llu' the time now to syslems revitwlng the possibilitics so that wc can upgiade our i.*"Ji""ty "pa"E--uo*'""n*t to add texr-messagrng'

i!.r!i,ipirJt;
-"

.]nformationisupdatedonarecordedmessegeontheUniversityEmergency staff arc availablc to answer Horiine, 305-284-5151. In a time of crisis' trained School of quesrions live. Other hotlin"* *t' 305-2434079 for the lr4iiler id;;; *J s""rir"rrrprses,305-421-4888 for the I{osenstiol Schooi ca-npus' *a iot outside tbe SoutlrFlorida arsa, 1-800-227-0354'

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emergency informarion will When a situadon warrants. mass emails containing ihe Universiry has yow cuircnt infotmation by be sent oul Plcase;.kt vcri$ing your profile on ww*''miami'edu@yggt'

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sysrem that can reiay emergency messagcs'

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.Torevie'*'alloftheemergencypreparednessmeasures'visit uuu.mrad-sdUp&p-ale

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which ii:1"1:: o Each year Eur Emergency Prepredness !-crer, {aculq-' and staff' ernergencli .on*.., iJottoarion, is sent to ail srudenrs'

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Inremembranceoftherraged;-thatoccurredatVirginiaTech'UMStudelt ontle Coral o s p-rn' candleiighr Jigil tonight { +""R":} Government i,a.. ^t-g.jibius in iemenbering the victims and thcir families. ."*p"s. pleasJjoin

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Additionali;-,theVirginiaTechHokiesbaseballteamhasaskedustoplayour gfu.Ltb*g oo iut*auy' At the first game Coach.Jim Morris will schcduled series in ;;;;;d"*i on behalf of tie students, iacuity, and staffat the llniversiq' of Miami ior $ I 0,000 ro support the Hokie Spirit Memorial Fund'
and students in this time Ow thoughts and prayers are u,ith our fcllow ACC colleagues of rnourning.

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-lpril Iz. 2007-01-lNcws todar':

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l-1. S. President George Bush and Mrs. Bush, and Virginia Governor'i im Kaine and Mrs. Kainc are expected to join ahnosi 10,000 moumers during a memorial ccrcmon), on the Virginia Tech campus today to remember the 32 facult-"" and snrdents killed yesterdal''

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b,v a gunman.

* The convocation is being held at 2 p.m. today' in Cassell Coliscum on the university's
campus.

* More information about this tragedy' and the status of the investigation will be released to the media as soon as it is avaiiable. The next ncws conference is scheduled for 5 o.m. in Alumni llall. rvhich will be carried live on netrvork television.
I-ater todal'. an evening candlelight r,igil p.m.

*

will

be held on the university's

Drillfield at 8

Background:

A gunman entered an academic buiiding and a residence hall at Virginia Tcch earll' Monda;- moriring April 16. and shot and killcd 32 facultl,and studcms before turning thc qun on irimscll'. An accuratc list of those w'ounded is not availabie ai this timc. Virginia'l'ech Police Depanment has confirmed the assailant as Cho Seung-Hui. li. Cho r,l'as enrolled as an undergraduate student in his senior year as an llnglish ma.ior at Virginia Tech. Cho. a South Korean native, rvas livin-u in the United States as a resident alien u,ith a residence cstablishcd in Ccntrevilie. Va. Cho r,l,as living on campus in I'larpcr Residence I Iall.
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* A 9-millimeter handgun and 22-caliber handgun were recovered frorn the scene at Nonis I-lall. The I-i.S. Bureau of .,\lcohoj. Tobacco. Fircarms and }ixplosives (ATF) lab in Marl iand conducted ballistic tests on the evidcncc scizcd lrom the Norris I lall and the Wcst Amblcr.lohnston Rcsidence Hall clime scencs. l,ab results confirmccl that one of the tlvo w'capons seized in Norris I-Iall was used in both shoorings. * An active poiice investigation involving the Vilginia l'ech Police Dcpartrnent. the Virginia Statc Poiice. the FBI. the Bureau of Alcohol 'lobacco and Fircarms and ss,r,eral
othcr laiv enforcentent agencies is underrvay.
are currentlf in rhe process of notifying the victims' next of kin. Officials have not said rvhen a list of the victims u,ill be available.

* Police officials

l -' jil

* The universit,v has assembled a group of counselors to assist famill'members. students and emplol-ees in cicaiing with thcir grief. Counseling for studcnts is ai'aiiable betueen 9 a.m. and 9 p.m. todal'at the Cook Counseling Center. F'or infonnation call --i40-131-6557 or visit rhe Web site at u'vt'u'.ucc.',t.edu.
assistance for faculty'and staff will be held in Squires Student Center, Brush \4outain. Room A. from 8 a.m. to 5 p.m. toda.v. For more information call 540.143-3606. More detailed information on the counseiing is available on the \:irginia'lech
w'eb site.

* Counseling

* Prcsident Charles Steger has announced that the university is closed for the remainder of the week. Norris Hall. the sccnc of the mass murder. will be closed for the remainder
of the semester.

* More information about this tragedy and the status of the investisation will available for the media as soon as it is avaiiable. *

be made

.A.nyone with informaticln relating tcl the incidcnts is asked to contact the Blacksburg Police Depanmeut at 5.10-231-641 1.
u4jJ

Wednesdal' April 18' 2007 Notes: Chief Flinchum 9 a.m. media bricfing

I have been asked about previous police or counsciing inrcracrions rvirh Mr cho.
Our records show three insta.nces in u'hich u'e had dealings.

took action? Whar can rve sav?i

on Nov. 27 2005. q,c received a complaint of an annoying phone call liom a femaie in we follou'ed up with cho who saicl ire meant no hamr. cho kne*. her fi.om class. She declined ro press charges. police filed a ju<ticial referral. Israrus of JR. who

Deccmber 12. 2005. Someone wrotc a note on a woman's dorm roonr message boiird. She reponed to Police. We investigated and referred to universitl'counseling center. A magisrrate lkel'poinr here - rvhat is on ] Actions on the part of the En{:lish Denaftment

2. 3.

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Conncred Cook CounselingCenter Contacted Police t;-&;/1 trr,f'znContacted Dean of Students

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Classes are to resume.

Spring football gaure canccljed
Presidenl will be meetin_q \,\' pare:1ts somctime toda)'

&hat can I say about parking on carnpus.

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is not meeting right now and classes u'iii resume on Monday, April

I'hc university commencement will be held as scheduled on Fridav, Mav I'l

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Each un+rc+s'irn# will determine themselves how to make up the class tirne and u'ork tirat \\'as tnissed this wilck.

A university mcmorial sen'icc will be held in the week procccding commencenlent. $**z*" .z a/ i' .- I i-:--

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Ivne25,2007
Talking points on the Hokie Spirit Memorial Fund Following the Aprii 16 tragedy, there was temendous outpouring of support for the university community, the victims, and their families. Some of this support was manifested in spontaneous contributions to what was later to become the Hokie Spirit Memorial Fund(s). During those early hours we identified possible uses of the fimds, for the short term and the long term.
Later it became appaxent that the VT Foundation, because of its mission and incorporation as an educational foundation and not a charitable foundation, was limited in how the monies could be used.

With no experience in dealing with crime victims, we feel inadequate in administering the fund. There are many government agencies, charities, and non-govemmental organizations better suited to assist tlte students and/or their families than the university.
The level of giving is beginning to trail off and the needs of the families and the wounded victims are great. While we af,e very concemed about future and ongoing needs of the university community in Blacksburg, particularly those physically uninjured but possibly fraumatized in Norris and the remaining student body, we believe it is best to focus the funds on the current needs of families and the injured students. They have experienced exhaordinary loss and emotional trauma and deserve the most support.

Accordingly, we are rethinking the announcement of June Twhere we laid out possible uses of the fund. (see below.) We have proposed some scenarios to the families about administation of the funds and possible uses. This would include lump sum payouts to the families of the deceased and the injured, closing the fund to contributions on August 1, and complete the distributions by October l.

will you pay for some of the other needs such as long term mental heaith counseling and tuition for the injured?
Q How

Q What happens to future contributions that may arrive after August

l? will
have long

Q. Why would you no longer take contributions when you know that you term needs both on campus and among the injured?

Q. It appears that you are simply washing your hands of family and victim assistance. Why not stay in this for the long haul?

Q. What

about fi.rnds that were given by donors for a specific purpose.

Hokie Spirit Memorial Fund has many uses; Virginia Tech endows 32 memorial
scholarships
By Larrv Hincker BLACKSBURG, Va., June 7,2007 - The Virginia Tech Fowrdation announced that it has moved $3.2 million from the Hokie Spirit Memorial Fund (HSMF) into 32 separate named endowed funds, each created in honor of a victim lost in the tragedy of April 16.
The transfer brings each of the named funds to at least the frrll endowment level, which will enable each to memorialize a victim in perpetuity. The final determination of how each of the memorial funds will be directed is being developed in close conjunction with the wishes of each family.

"We felt this was an appropriate way to ensure that the memory of each of these fallen Hokies would live on forever," said Vice President for Development and University Relations Elizabeth Flanagan. "Whatever the families decide about these firnds, we wanted to give them some assurance that the support generated will be permanent and ongoing."
Established in the immediate aftermath of the tragedy, the HSMF is administered by the Virginia Tech Foundation, with guidance from the university. In total, the HSMF comprises 34 funds: the Hokie Spirit Memorial Fund, intended to cover expenses resulting from the tragedy and to help support ongoing memorials; the Hokie Spirit Scholarship Fund, a frrlly endowed scholarship that will support students university-wide; and 32 memorial funds in honor of each of the lives lost on April 16. It is anticipated that the first award from each fund will be made available in fall 2007.

Although donations to the HSMF now total approximately $7 million, the needs of both the community and the families are hard to predict. Many of the needs may not be clear for several months and the intent of the HSMF is to provide assistance for some time to come. The university intends to use the HSMF to fund tlings such as health insurance for the families ofthe faculty, undergraduate education expenses for children ofdeceased faculty, and financial counseling and mental health services for victims' families.
Further, to assist those who were physically injured in the Norris Hall incident, the university intends to help pay tuition and fees for injured students through spring 2008 as well as to pay for medical costs not forgiven or otherwise covered by inswance.

The Hokie Spirit Memorial Fund will also pay several frrll-time family advocates who will work with the victims' families. The family advocates will help to ensure services are received and provided in a timely manner.

"We have responded quickly to immediate needs in the days and weeks following April 16, and Eue now giving attention to ongoing future needs" said Ray Smoot, chief operating officer of the Virginia Tech Foundation. "We intend for the fund to be frrlly utilized in supporting needs and memorials in the future."
Contact Larry Hincker at hincker@vt.edu or (540) 231-5396.

Hokie Spirit Memorial Fund has many uses; Virginia Tech endows 32 memorial
scholarships
By Larry Hincker

BLACKSBURG, Va., June 7,2007 - The Virginia Tech Foundation announced that it has moved $3.2 million from the Hokie Spirit Memorial Fund (HSMF) into 32 separate named endowed firnds, each created in honor of a victim lost in the tragedy of April 16.
The transfer brings each of the named funds to at least the full endowment level, which will enable each to memorialize a victim in perpetuity. The final determination of how each of the memorial funds will be directed is being developed in close conjunction with the wishes of each family.

"We felt this was an appropriate way to ensure that the memory of each of these fallen Hokies would live on forever," said Vice President for Development and University Relations Elizabeth Flanagan. "Whatever the families decide about these funds, we wanted to give them some assurance that the support generated will be permanent and ongoing."
Established in the immediate aftermath of the tragedy, the HSMF is administered by the Virginia Tech Foundation, with guidance from the university. In total, the HSMF comprises 34 funds: the Hokie Spirit Memorial Fund, intended to cover expenses resulting from the tragedy and to help support ongoing memorials; the Hokie Spirit Scholarship Fund, a fully endowed scholarship that will support students university-wide; and 32 memorial funds in honor of each of the lives lost on April 16. It is anticipated that the first award from each fund will be made available in fall 2007.

Although donations to the HSMF now total approximately $7 million, the needs of both the community and the families are hard to predict. Many of the needs may not be clear for several months and the intent of the HSMF is to provide assistance for some time to come. The university intends to use the HSMF to fund things such as health insurance for the families ofthe faculty, undergraduate education expenses for children ofdeceased faculty, and financial counseling and mental health services for victims' families.
Further, to assist those who were physically injured in the Norris Hall incident, the university intends to help pay tuition and fees for injured students through spring 2008 as well as to pay for medical costs not forgiven or otl,erwise covered by insurance.

,.

The Hokie Spirit Memorial Fund will also pay several full-time family advocates who will work with the victims' families. The family advocates will help to ensure services are received and provided in a timely manner.

"We have responded quickly to immediate needs in the days and weeks following April 16, and are now giving attention to ongoing future needs" said Ray Smoot, chief operating ofEcer of the Virginia Tech Foundation. "We intend for the fund to be fully utilized in supporting needs and memorials in the future."
Contact Larry Hincker at hincker@r4.edu or (540) 231-5396.

LLARRY:

SEE

MY IDEAS ON CAPS.

June 25. 2007

Talking points on the Hokie Spirit Memorial Fund Following the April 16 tagedy, there was tremendous outpouring of support for the university community, the victims, and their families. Some of this support was manifested in spontaneous contributions to what was later to become the Hokie Spirit Memorial Fund(s). During those early hours we identified possible uses of the funds, for the short term and the long term.

WHILE RESPONDING TO IMMENDIATE NEEDS IDENTIFIED BY FAMILIES, TIIE VTF WAS ADVISED BY (???) that because of its mission and incorporation as an educational foundation and not a charitable foundation i.e., the Red Cross (??), it is limited in how the monies could be USED IN THE FUTURE.

CURRENTA}ID This is a concern because we recognize the very real EMERGING needs articulated by VICTIMS AND THEIR families. We want to insure that the university can respond APPROPRIATELY to these needs WITH THE ASSISTAC NE OF THE VIRGINIA TECH FOLINDATION AND USING TIIE RESOURCES PROVCIDED BY VIRGINIA Tech's alumni and friends who contributed to the HSMF(s).
WE HAVE COME TO LEARN THAT many govemment agencies, charities, and nongovemmental ENTITIES EXIST TO RESPOND TO SUCH TRAGEDIES AND ARE ORGANIZED to assist the students and/or their families WHO HAVE EXperienced extraordinary loss and emotional trauma and deserve the most support. WE UNDERSTAND THAT EACH FAMILY'S SITUATION AND NEEDS ARE UNIQIJE AND WE SEEK TO RESPOND IN A WAY THAT WILL GTVE EACH FAMILY CHOICES REGADING HOW TI{E hsmf MIGHT BEST MEET THEIR NEEDS OVER THE SHORT AND LONG TERM.

Accordingly, we are rethinking the announcement of June Twhere we laid out possible uses of the tund. (see below.) We ANTICIPATE OUTLINING SOME OPTIONS (??)scenarios to the families about administration of the funds and possible uses. This would include lump sum payouts to the families of the deceased and the injured, closing the fund to contributions on August I , and complete the distributions by October l.

Q How

will you pay for

some of the other needs such as long term mental health

counseling and tuition for the injured?

Q What happens to future contributions that may arrive after August

l?

A: CONTNBUTIONS WILL BE APPLIED TO THE HOKIE

SPIRIT GENERAL SXCHOLARHSIP FUND, OR DIVIDED EQUALLY AMONG THE NAMED SCHOLARSHIP/FELLOWHIP FIINDS IN THE NAMES OF THE CICTIMS. AS ETRH DONOR MIGHT DIRECT.E

Q. Why would you no longer take contributions when you know that you will have long term needs both on campus and among the injured? Q. It appears that you are simply washing your hands of family and victim assistance. Why not stay in this for the long haul?

Q. What about funds that were given by donors for a specific purpose.

Talking Points
1.

- Updated 4l$n7

1:30 p.m.

Web sjte lor donations and fraudulenl site rvarnings a. \iirgirria Tech has set up lire IIokie Spirit -Vemorial Fund. the olficial place for douations. Orher rvebsites solicitinq donalions for vicrims of the shootings ar Virginia Tech .{pril i 6 ma1- be fraudulent. b' Separaicll', the L,nited \\'a1'o1'\ierv ftji,Lr1 !'slls1' has established an account to provide assistance to victim's families for funeral anci burial cosrs. rransponalon cosls, or other immediate cosls. Donations ma1'also help with uncot,ered nledical costs for rvounded t,ictims and for comrnunity agencies that mav incur unusual cosis assoclatcd u'idr responding to the evcnt. Contributions ma1'be matlc via wrmv.uniredwa)4rn/.org or by..maililg gifts to UWMRF, p.O. Box 6202, Christianstrurg. VA 24068. Please inciicate that -v-our clonation go specificalli,to this fund. Iror more infonnation: 540i381-2066 or stephanie6runitedwalmrv'.org. c. As an aliemative, donations can also be made to tire -{merican Rc<i Cross or the Salvadon Arm,v", who have been onsite in Blacksburg aiding u'ith relief effons.

2. 3.

Information for students on how' the semester will be complered has been nosted on tht: Web sire at wwu,.r,1. edu.
Siruation in hospitais as of Wednesday, April i 8 at 7:33 p.m. a. Eric Ean.rhan Cariilion NRi-l \,ledical Ccnter, two paricnts stiil in liospiral in good condition. One patient was released lhis evening b. Cariliion ROA \femonal '- One patient in serious condition and onc patient was transferred to another hospital (nor named).

4.

NBC receives package from liorris shooter e. NBS News received a package rvith photos, video, and wrirings ailegedly from Cho Seung-Hui^ the suuntan rcsponsible for the fatal shootings at Norris Hall. NBC turncd originals oithis potentially cmcial evidcnce over to the Ftsl.

5. Identiflng victims a. Face identiiications

of victims is sometimes unreliabie: it is not uncornruon for loved ones under great duress to misiclenti$r victims. The first means of making definitc identifications is br'fingerprints. $ihen documented fingerprints u.. r.,ot availablc, dennl records can be used to positivell,ideniify vicrims. Obtaining documented fingerprints and dental recor<ls can be a lime-colsumile task. When thesc identifications are made. the firsr to be noriiied are the lrext of kin ro the vicrim. Ir is aner and onll'after these positive idenrifications and family notifications are made, tliat iart cnforcenenl is prcparecl to relea^se the ideniiry of a vicrinr to thc pubiic.

6.

Gathering place for Grad students a- -;rc GLC \'luhipurpose Room rvill be avaiiable for the rest of thc q'eek from 7:30am ro 10:30 pm as a gathering place for the rraduare conmunit.v. \/isir die lv{uiripurpose room to offer reflections (pooms, phoros. statcnents. or oths:r"i. comnlcnts to heip us prcpare aciion steps fcrr a positive future. seeli answcrs to

questions you might have, or have a quiet moment. Dean Karen Depaun,will be available on \\,'ednesdal' and 'fhursdal,' i 0:00am-12:0() noon ro talk q'ith graduate students. Graduate School staff will also be avaiiablc to ans\&'er questions anci adciress concerns as they arise. Refrcshments will be providcd throughout rhe three davs.

7.

Cards, letters and other condolences a. The \rireinia Tech conrmunity has been lirei'ail.v overwheimed by exprcssions of suppon and condolences fiom around the rvorld and rve arc so grareful. At ills point, instead of sending florvers, may we suggesr donations be-made to the Hokic Spirir Memorial Fund. Derails can found ar twu,.r4.edu.

we've had scveral questions. particularly from schoolchildren, about where to mail cards. 'fhcy can be sent to the Dean of Srudents office. 201 w. Roanoke
Sueet, Biacksburg, V.A, 24()61
8.
.

Funeral A,rrangemenrs a. Families of the victims are making their own individual funeral arrarrqements. none of wirich are avaiiable ro the universiw at this ooinr.

9.

Crisis counseling available a. Several organizarions are providing crisis counseling services for students. facultl', and staff. Facultv and staffduougbout rhe srale a.rc accessing counseiing sen'ices throu-eh the srale emplovee system prosram. rvhich has about a dozcn staff mcmbers working in Blacksburg and more throughout tire state. The lhomas E. Cook Counseiing Cenrer is ivorking with the Red C_.ross, Neu, River communitv Scn,ices. and others to provide counseling services for stucients, counselors are meeting with indi'iciuals, as *'ell as r:rouDs as reouesred.

10. Judicial system

a.

*'ho allegedl,v violate the University Poiicies for Student Life are required to attend ajudicial hearing to discuss thc r,iolation(s) in quesrion. Thc Office of Judicial Affairs rcceives referrals from local police. resiclence hall stafl, dining hail staff. Comrtrunicarion Nctwork Sen ices. facultl,', and students. Afier a judicial referral is receivcd, a charge lencr is senr 10 thc srucicnt(s) or
Stuoents

organizarionl s ) involveC.

1

l.

Contact the Virginia Tech Police has had u'ith rhe Norris Hail gunman, CI,IO Seung-Hui

(sooNG-uT{E).

a.

Potenrial stalking l. oncc his identification was confirmed, records were re'iewed and it *,as determincd thar ihere u'as conracr u,ith Cho in rhe full of 2005. ir. In No'ember. Cho had macic cortact through pirone calls an<i in person with a lernale student. 'rhere *as ne'er an,v dircct rrrr-eat made to the srudent. Tire studenr norified \ri€inia Tech police Dcpanment and olficers responded. The siudent declined lo press chargcs and referred to cho's contaci as "arLno\ting."

iii.
iv.

How'ever. the investigating officcrrefened Clho ro the Uni'ersirv .li-^;-:;*,,-, ^.,,,,^* urr\,ryr'1dlr,r s-rsror11. .,.L:^r- :- the office oi.luciicial Affairs. The ourcome is -r--,1rr: "vhich of tiral referai is handled within the universitl,'and ourside the scope of the police dcpanment. In Decernber, cho instant messaged a second female student. .{gain. uo threat was nacle against rhar st'den[. Shc made a complaint to Virginia Tech Police and a^skeci thar cho have no further conracr u,ith her. olficers followed up the nexr moming and spoke with cho conceming this matter.

rr

Mental Health Concerns for Cho i. Larer that da1- police recei'ed a call from an acquaintance of cho's who was concemcd thar cho might have been suicicial. oi'ficers again met with Cho and talked rvith hinr at icrngrh. ii. Out oiconcem for Cho, officers asked him to speak to a counselor. He s'ent volunraril.v" to the policc depanment. iii. Based on that interaction with thc counselor, a temporar\. cieicnrion order lvas obtained and Cho u'as laken 10 a mcntal health facilitv.
Contact wirh En_slish professor i. Ir ri'as also in the fall of 2005 thar the chair of the English Department, Dr. Lucinda Ro1,, expressed concenrs reaarding Cho :urd his course writing assignments. Iler conccms *,ere made to the pre\/ious chief and a detective. :i. Thcse course assignments were for a crcative u'riting course and the students were encouraged to be inraginative and artisric. iii. The writings did nor express an'threatening inteniions or allude to anv criminal activirv. No criminal violarion had taken place. iv. Dr. Roy chose ro reacir oul ro rhis studenl. out of concem for him and his menral wellbeing. Other incidents i. Since those contacts in December of 2005...more than a year ago...we are not aware of an1'addirional incidents or repofts made to the virginia Tech Police Departmenr ror Cho.

c.

d.

12. Burress

Hall incidenr

a. At 7:53 a.m. the Lniversity

b. c'
d.

Operatorreceived a threat against President Steger. officers resnonded m his olfice in Bumrss Hall to mzriiehim ar.r,are of the potential thrcar. Police presence in and around Bumrss Hall was increased. r,liich le6 to m.iny rumors and false assumptions about what $,as going on. Thar led to an un\i!'arraltted repon of susnicious person u,i.rhjn tire hall. Officers irnmediately responded ancl entered rhe builiing. The building was cleared and the repon oia suspicious person was unfounded. These kinds of reoorts are not uncommon in the wake of u4rat bas taken place in the past 48 hours on thc \iirginia 'fech canrpus.. .wiricli is ouc rcason whv lve are mainraining high police visibiiiry throughout the univcrsirl,.

The following victims have been positively identified, and their next of kin have been notified:

Alarnecidine, Ross AbCallah Hornetown : Saug us, Massachusetts

Snrrn.rnre

,

l.rrvcr-ci'\/ Sir ,Cies

Student since iali 2005
Gv'raltneY, Matthevr Gregory

Hoiretou/r : Chesterf:eid, Virginia Master's siuCe:ri. Environmenral Enginee:.ing Graduate student since fali 2005

iicnhpr Frrril\/ lzna r-iorletowr : Woodville, Vrrg inia Freshman, Animal anc Foulti-y., $6;e66st Siudent since fall 2006
fi

;a Pnrri Llatlhc\^, l^canh iofietown: Dun:cnt, New Jersey Scphomore, Unive:sity Stidies
Srudent since fall 2005

romerov,/n : Roanoke, Virginia annhnrr'n'n /.n.nn,,rar r--n a

-ee, l-lenry J.

Student since iall 2006

-,,Jrneenng

McCain, Lau j'en Ashley Hometown ; Hamsron, Virginia Freshnar, Inrerna:io:al Srudies Student since fall 2006 Panchal, Minal Hiralal Homeiown: Mumbai, lndia Maste-'s studen:, Archrteclure Stuient since fall 2006 Shaaian, Waieed l\4ohamed Hometown: Blacksburg, Virginia (originally from Egypi) Dh -'\ crrrr{oni /' r, ., *. ,v,. ,-Jflng i :nninac -. . Stucient since fall 2006

Faculty:
Librescu, Liviu Professcr, Engineering Sclence and Mechanics Residence in Blacksburg Joined Vjrgin:a Tech on September

The following victims have been positively identified, and their next of kin have been notified:

Students:
Aiarneciiine, Ross Abdallah
l-lor,qetcvrn : Saugus, fu4assachusetts

So:nomore, Universrry Siucies Studeni since fall 2005
Gwaliney, Matthew Gregory
Hometown : CnesterfielC, Virginia

Mesier's studen:. Engineering Gl"aduate srudeni =n'/lronmenral since fall 2005
l..lilcnhor. Ernilrr lano

|lornetown : Woodville, Virginia Fresh;]ra:, Anima. anc Poultry Sciences Student since fall 2006 La Porte, Matthew ioseph Hometown: Dumoni, New Jersey Scphomore, University Stucies Siudeni since fall 2005 Lee, Henry J. Hometown: Roenoke. Vlrginia Qnrhnrnnro /'nrn.r,'ior _,.grneeflng =n, Student since iall 2006
nr^^^i^ Latulut ^r-r^., rvrvvdU I, | ^,,-^^ | /-\)t try

Hcmelown: Hamcion. Virginia Freslnan, lnterna:ional Sruiies SruCent since fail 20C6
Panchal, Minal Hiralal Hometown: Murnbai, India Mastei''s stuCent, Architecture Student since iall 2006 Shaaiair, Waleed Mohamed Honrercwn: tslacksbur'9, trirginia (originally from Egypt)
Ph ll crr ro-' ltiri: Fnnino.

Student since fall 2006

-.,,, -..v..,-3rrng

Faculty:
1-rbrescu, Liviu

Proiesso:,

Qac irienno =rginesring rrn in Riaelrcn,

Science and Mechanics

J:inec Vjrginia Tech on Seprenrber 'l , : ge5

E,,:A-..,-r

0411912447

- Newly released

identities (4:30 p.m.)

The following victims have been positively identified, and their next of kin have been notified:

Students:
Peierson, Erin Nicole Hometown: Cenireville, Virginia Freshman, internationai Studies Studeni since tall 2006 Sherman. Leslie Gei-aldine Homeiown: SprinEfieid. Virginia Junior, ilonors Program, Hlstot'y Siuoeni since iali 2005 Turner, Maxine Shell-v Hometown: Vienna, Virginia Senior, Honcrs Program, Chemical Engineering Studeni since fall 20C3 White, Nicole
Homerown : Smithfield, Mrginia Sophornore, lnternaiionai Stucies Student since fall 2004

Facultyr
Granata [GRAH-NAH-TAH], Kevin P. Professor, Engineering Science and Mechanios Residence in Blacksbuig Joined Virginia Tech cn Jan uary 1 0, 2003

Couture-Nowak ICOO-TOC RE-NO-WAFiKJ, Joceiyne [JOS-EL-LlN] M. Adiunct Proiessor, Foreign Languag es
Residence in Blacksburg Joined Virginia Tecn on August 10, 2001 Bishop, Christopher James Instructor. Fo;-eign Languages Residence in Blacksburg Joined Virginia Tech on August 10, 2005

PREVIOUSLY RELEASED:
Students:
Alameddine IALLA-MEii-3 EEN], Ross Abdallah Hoi'neicwii: Saug:..rs, lvlassach u se:ts Sophcrnore, Universiiy Studies Studenl since fait 2005 Bluhm [BLOOM], Brian Roy Hometown: Stechens City, Virginia Masrer's student, Civil Engineering Studeni since soring 2005 Clark, Ryan Chrislopher
Hometovr'n: lvla:-.:rez. Georgra

Gwai:r,ey. i!4aihew Gregory Hometorvr : Chesterfi eiC. Vir-ci nia Mastei''s student, Environmen:ai Engineering Graduate studeni since fall 20C5

Hammaren IHAMN4ER-lNJ, Caitlin Millar Honretown: Wesi{own, New York Sophomore, Internetionai Studies Student slnce falr 2005 Herbstritt IHERB-STRIT], .Jeieny Michael Hometown: Blacksburg, Vi:g:ria Master's stuCent. Civil Engineering Stuoent since fall 2C06 Hiischer [HlL-SHER], Ernil"v Jane hometown: Viloocvilie, Vrginia Freshcnan. Animai and Poultrv Sciences Siuoeri since fali 2006

Senicr, Psychciogy Studeni since iall 2C02 Cloyd, Austin Michelle Hometown: Biacksburg. Vi:gin:e Sophomore, Honors Prograrn, lnternational
Studies

Studeni since fall 2006

ra'") '-/ -

'i ; 't l- a:

Virginia Tech

-

List of Injured Students/Employees (updated 4/79107.11:13 a,m,)

NRV Carilion - Radford Hospital Jamal Carver

Coliin Gocdard Gary Evans

Montgomery Regional Hospital Matihew Webster ( released?)
Heidi Miller Allison Cook (lCU?)
Kevin Stern (lCU)

Kristina Heeger (lCU) Kateiyn Carney (lCU)
James
Ca

lhoun (released)

Karen Brown (released)

Justin Kline (reieased)
Itarrirlz Ariall /rola:<odl

Changmin

Pa

rk

Jeffrey Twiggs Krisiina ila rrison (released) Hillary Strollo (lCU) Lewis
Ga ie

John W Grant (professor)

Guillermow

L

Coleman (released

)

Emily C Haas

Carolyn M Merrey (jumped frorn building) Sunoeep G Patel (jumped from building) Roanoke Memorial Ellita Habtu
Sean M:Quade

0411912007

- 4:15 p"m.

The following victims have been positively identified, and their next of

kin have been notified:
Students:
Peterson, Erin Nicole Hometown: Centreville, Virginia Freshman. International Studies Student since fall 2006 Sherman, Leslie Geraldine Hometown: Springfield, Virginia Junior, Honors Program, History Student since fall 2005 Turner, Maxine Shelly Hometown: Vienna, Virginia Senior, Honors Program, Chemical Engineering Student since fal! 2003 White, Nicole Hometown: Smithfield, Virginia Sophomore, lnternational Stucjies Student since fall2004

Faculty:
Granata [GRAH-NAH-TAH], Kevin P. Professor, Engineering Science and Mechanics Residence in Blacksburg Joined Virginia Tech on January 10, 2003
Couture-Nowak [COO-TOORE-NO-WAHK], Jocelyne UOS-EL-LtNl M. Adjunct Professor, Foreign Languages Residence in Blacksburg Joined Virginia Tech on August 10, 2001

Bishop, Chrisiopher James lnstructor, Foreign Languages Residence in Blacksburg Joined Virginia Tech on August 10,2005

g;

aa

e'/ G

%'!*

4j+ES -:2
..-}.a JJA,/tf=

The following victims have been positively identified, and their next of

kin have been notified:
Students:
Alameddine [ALLA-MEH-DEENJ, Ross Abdallah Hometown: Saugus, Massachusetts Sophomore, U niversity Studies Student since fall 2005 Gwaltney, Matthew Gregory Hometown : Chesteriieid, Virginia Master's student, Environmental Engineering Graduate student since fall 2005 Hilscher [HlL-SHER], Emily Jane Hometown: Woodvilie, Virginia Freshman, Animal and Poultry Sciences Student since fall 2006 La Porte ILA-PORT], Matthew Joseph Hometown: Dumont, New Jersey Sophomore, University Studies Student since fall 2005
Lee. Henry J. Hometown : Roanoke, Virginia Sophomore, Computer Engineering Student since fall 2006 McCain, Lauren Ashiey Hometown: Hampton, Virginia Freshman, lnternational Studies Student since fali 2006 Panchal IPAN-SHAL, Minal [MEEN-AHL] Hiralal IHEAR-AHL-AHLJ Hometown: Mumbai, India Master's student, Architecture Student since fall 2006

Shaalan [SHAH-LAHN], Waleed IWAH-LEEDI Mohamed Hometown : Blacksburg, Virginia (originally from Egypt) Ph.D. student, Civil Engineering Student since faii 2006

Faculty:
Librescu ILEEB-RES-KOO], Liviu [LEEV-EEOOH] Professor, Engineering Science and Mechanics Residence in Blacksburg Joined Virginia Tech on September 1 , 1985

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