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Denise Thompson Baltimore, MD * Tel 410.456.0629 * dt15ff89e@westpost.

net Database Analysis & Management Talented Technology Management professional with experience in client services, software training, and technical support leadership. Ensures consistent adherenc e to quality and regulatory standards through strong planning and communication skills. Creative thinker, problem solver, and strategic decision maker with expe rience managing staff and teams; responds to constantly changing organizational, financial, customer, and market demands. Active proponent of collaborative lead ership and participative management. Outstanding relationship builder, skilled a t quickly gaining and maintaining the trust and respect of C-level executives, s taff, and clientele. Key Qualifications Capacity Planning Database Administration Design Data Modeling Network Administration Performance/Monitoring Problem Solving Project Management Strategic Planning Team Leadership Technical Support Training & Development Troubleshooting Professional Experience IOCC, Baltimore, MD 2006 - Present DONOR SERVICES COORDINATOR Supervises all records for private donations; maintains the integrity and improv es the usability of the database of nearly 49,000 active donors and more than 25 ,000 inactive logs. Performs system updates for new client letters and both sche duled and as-needed queries and exports to Excel, Crystal, and Word. Manages a p art-time data entry employee. Often fills in for offsite IT manager, providing i n-house troubleshooting and problem resolution. Key highlights * Pioneered on-site training for all employees through brown bag sessions or ind ividual assistance in commonly used software, such as Acrobat, Internet Explorer , MS Office 2007, Raisers Edge, Windows 7, Windows XP, and Visio. * Streamlined record functionality by cleaning up data throughout the company. * Initiated recorded Policies and Procedures for the Donor Services Department e ncompassing 95% of all duties performed and keep them fresh as changes in the ex ecution happen. * Developed new means of organizing data for more beneficial use in queries and reports. System Source, Hunt Valley, MD 1997 - 2006 SOFTWARE AND WEB INSTRUCTOR

Taught end-users to properly use applications, such as Excel, Lotus, PowerPoint, Word, WordPerfect, and Windows platforms in classroom settings that encompassed up to 22 attendees; also, trained up to 50 users at once in various e-mail pack ages and demos. Key highlights * Collaborated with a group of Webtrack instructors to instruct on Cascading Sty le Sheets, Dreamweaver, FrontPage, HTML, JavaScript, and Web Design. * Contributed to the creation of training materials for a new operating system a nd software roll-out. * Traveled throughout the nation as a member of a training team for a major corp oration; provided training for almost a year throughout various training facilit ies. Alternate Training Solutions, Inc. 1996 - 1997

SOFTWARE INSTRUCTOR Delivered training in end-user software for a range of contracts, and led public classes at the office sites for classes of up to 12 members in all Microsoft Pr oducts, Lotus and WordPerfect. Various Companies 1995 - 1996 INDEPENDENT CONSULTANT Developed and offered end-user training for both commercial and customized softw are along with personalized support for a range of companies. Client list * A. J. Burton Co. (1996): Supported 300 end-users throughout the Baltimore regi on in Windows 3.1, MS Office, and PCDocs via phone and desk-side assistance. * Turf Valley Travel (1995 - 1998): Aided office and agent staff in regards to s oftware and desktop. * Data Processing Support Corp. (1995 - 1996): Initiated a new set up of Windows 3.1, Word 6.0, and MSMail to the Catholics Relief Services by designing and pre senting a four-hour training conference as well as individual support. Additional Professional Experience NETWORK ASSOCIATE/SOFTWARE SUPPORT, The Guilford Group, Ltd, Baltimore, MD COMPUTER OPERATOR/SUPPORT SPECIALIST, Potomac Research International, Edgewood A rsenal of APG, MD LOAN SERVICES CUSTOMER SUPPORT, NationsBank (CentraBank; NCNB), Baltimore, MD Education * Professional Development BACHELOR'S DEGREE, BUSINESS ADMINISTRATION AND MARKETING, Towson University, Tow son, MD SPECIALIZED TRAINING Computer Programming and Operations course, Career Development Institute, Owings Mills, MD TECHNOLOGIES * Access 2000 & XP * Crystal Reports 9 & 11 * Excel 5 through XP * HTML and JavaScript * Internet Explorer 3.x and above * Outlook97 through 2007

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Photoshop 5 through CS2 Photoshop Elements 4.0 PowerPoint 4 through XP Raisers Edge 7.8x Windows 3.1 through XP Word 6 through XP