You are on page 1of 5


193 Keiffer Court | Telford, Pennsylvania 18969 | T: 610.308.0863 | Email: cl15f


Merchandising Strategy | Revenue Growth | Customer Service

Highly motivated and experienced management professional with 11 years of expert ise in managing all aspects of highvolume retail sales in a dynamic, fast paced, and highly competitive environment . Comprehensive understanding of the skills needed to effectively direct sales strategy to drive growth and ensure co mplete customer satisfaction. Skilled in the ability to develop and administer product and customer service training programs that deliver a well-informed and proficient team of professionals, empowered to drive revenue growth that exceeds all corporate expectations. A demonstrated record of achievement marked by consistent year-over-year sales inc reases. Regarded for the ability to deliver outstanding results with the highest degree of service and professionali sm.


JETRO/RESTAURANT DEPOT, Manayunk, Pennsylvania (2009-Present) Floor Manager Instrumental in ensuring the efficiency and productivity of operations at the Ma nayunk location of the nation's leading wholesale cash and carry, serving grocery retailers and foodservice operators. E xercised supervisory authority over a team of 15 professionals, ensuring the provision of unsurpassed levels of custom er service and the fulfillment of a diverse array of administrative responsibilities, including price changes, markdowns, an d product rotation. Recognized by executive management with awards for a demonstrated record of achievement marked by measurable increases in revenue and the dramatic reduction of accidents by fostering a culture of safety .

ALDI INC., Center Valley, Pennsylvania (2008-2009)

Manager in Training Fulfilled a critical role directing all operational aspects of the Center Valley location of this leader in the international grocery retailing industry. Leveraged superior organizational skill and analytic al expertise to balance inventory orders with seasonal demand, making detailed adjustments based on dynamic changes. Exer cised responsibility for all petty cash amounts, as well as the daily bank deposit. Collaborated with the Store Man ager to schedule labor to meet demand while remaining well within budget constraints. Ensured that all customer needs were met in a professional and proactive manner, while performing cash register duties with the highest degree of efficie ncy.

THE HOME DEPOT, Montgomery, Pennsylvania (2001-2008) Assistant Store Manager Department Supervisor Sales Associate

As Assistant Store Manager, directed the efforts of a team of department supervi sors in the execution of a variety of customer service, retail, and back-office operation responsibilities for a $50 m illion location of this multibillion dollar home improvement retailer. Ensured the timely and accurate execution of opening and c losing procedures, employee and customer safety efforts, and unsurpassed levels of customer service to address a nd resolve all customer issues. Seamlessly executed a variety of administrative tasks, including the verificatio n of vault deposits and the signing of receipts for the armored car service. Performed critical follow-up communication s with customers to ensure the highest levels of customer satisfaction. Facilitated the training of all employees to en courage and motivate the achievement of consistently higher levels of success.

As Department Supervisor, exercised responsibility for all department operations , ensuring that all associates are fully trained and educated on all store policies and codes of conduct. Envisioned, dev eloped, and implemented innovative and effective merchandising strategies designed to drive measurable increases in rev enue. Recognized by executive management with responsibility for store keys and alarm codes.

As Sales Associate, leveraged superior product knowledge and interpersonal skill to provide informed guidance to customers seeking information regarding the type and availability of a variety o f products.



193 Keiffer Court | Telford, Pennsylvania 18969 | T: 610.308.0863 | Email: cl15f

PECO ENERGY, Montgomery, Pennsylvania (2000-2001) Meter Reader Fulfilled a key role collecting measurements of residential and commercial energ y usage by customers of the largest electric and natural gas utility in Pennsylvania. Tasked with traveling an estab lished route, conducting inspections of meters and connections for defects, damage, and unauthorized connections. Record ed all issues for reporting to servicing department.

SIGN-A-RAMA, Lawrenceville, New Jersey (1997-1999) Manager Expertly performed a variety of human resources and administrative responsibilit ies for the Lawrenceville location of the world's largest full service sign shop. Engaged in extensive business developmen t efforts to identify and acquire new contracts and drive revenue. Orchestrated the budgeting and payment of all expen ses. Recruited, hired, and mentored highly qualified associates that were dedicated to the success of the business.


MIDDLESEX COUNTY COLLEGE Coursework in Human Services and Psychology


American Sign Language Employer/Employee Relations Management

Business Law Implementing the Normalization Philosophy Challenges of Employment Home Depot Business Management Training