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HILDRED CANNON 3393 Phillip Circle * Decatur, GA 30032 * Cell: (404) 435-3430 * hc158644e@westpost.

net SUMMARY Proven success rating interacting and communicating effectively with customers t o successfully troubleshoot and resolve problems. Analyze and resolve problems to meet deadlines with sensitivity to confidential information and ability to wo rk both independently or within a group. Excellent Communication Skills, Team P layer, Multi-faceted, Detail Oriented, Excellent Phone Demeanor, Proactive Perso nality, an a warm can-do attitude with a happy demeanor and easy sense of humor. EXPERIENCE GEORGIA-PACIFIC CORPORATION Atlanta, GA 2000 - 2008

Administrative Assistant/ Travel Customer Accounting Provided quality service and resolved incoming customer requests by phone, email , and clarify. Reconciled accounts to prevent delinquency and charge offs. Trai ned employees; on the expense reporting system using multiple instructional meth ods including classroom training, net meeting and 1-1. Application processed new , closed and calling card accounts. Worked on VISA Insurance claims; assisted wi th tradeshows. Partnered with the Corporate Security department in preventing fr aud and backed up the Purchasing card program and receipt audits. Compiled manag ement reports using Excel and Access. * Scheduled meetings, prepared PowerPoint presentations * Provided administrative assistant to all Business Managers in department * Scheduled air travel (Domestic & International travel) * Prepared expense reports * Received numerous commendations from customers for exceptional customer servic e. * Accepted Clarify cases, handling 45% of all incoming calls out of a standard c all volume of 1,000 calls per month to prevent missed calls * Managed collection of delinquent accounts and charge offs; provided timely acc ount reconciliation. * Instituted a process to reduce corporate card account bad debt write offs; max imized rebate. * Created and implemented Leave of Absence reports for credit card; tracked empl oyee expense reports to eliminate delinquent accounts and misuse. * Trained employees in using the myExpenses system conducted refresher course vi a classroom, phone, net meeting or desk-side training. * Filed VISA Insurance claims on terminated employee accounts to eliminate costl y charged off accounts. Submitted claims within one week after being notified o f account being closed. * GE CAPITAL CORPORATION - Home Depot Portfolio Customer Service Account Specialist Dunwoody, GA 1994 - 2000

Ensured quality control and acted as liaison for collections department. A key r ole in the recruiting effort by being selected as a member of the interview team and assisting with job fairs; prominent member of committee to produce pamphlet on "How to Read Your Billing Statement". * Received numerous commendations recognizing exceptional customer service skill s from other team members, managers as well as external customers. * Assisted HR with new hire interviews to ensure quality customer service repres

entatives were hired. * Assisted with the creation and implementation of producing resources for our c ustomers when reading their billing statements to ensure adequate payment to the company.

Fraud Coordinator Investigation

(1997 - 1999)

Processed, commercial applications for Fraud Dept, conferring with Credit Analys ts for decisions. Worked small balance case files briefly, handling misapplied sales on Commercial accounts from commercial customers and assisted with incomin g calls from other departments. Pulled DMV reports, IAFCI network reports, and h andled mail distribution. Ordered and maintained supplies and materials, and as sisted managers with travel expense reports. * Processed fraud applications for commercial businesses, conferring with credit analyst and fraud management. Collected data to determine whether a true fraud existed or if there was inappropriate use of commercial credit card (average of 80%). * Researched DMV, IAFCI network reports for management to obtain information nee ded to locate commercial customers who had claimed fraud and quickly resolve iss ues. * Provided office assistance to managers through maintenance of supplies and tra vel expense reports and creating a new filing system for the department, which i mproved efficiency.

EDUCATION Bachelor Science Healthcare Management, Kaplan University On-line (2010) Business Administration, Georgia State University, Atlanta, GA Associates, Business Management, Dekalb College, Clarkston, GA Cosmetology, High Honors, Clarkston, GA SKILLS Windows 2007, Microsoft - Excel, Word, PowerPoint, Access, Internet Applications , 10-key, Time Billing, Travel Expense Accounting IBM web based system, excellen t communication skills, team player, multi-faceted, detail oriented, excellent p hone demeanor, proactive personality