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Joanne Chabot 160 New Boston Road Goffstown, NH 03045 (603) 497-8313 jc1604538@westpost.

net Self-directed individual with solid education and experience for a position that requires multi tasking in a fast paced environment, completing tasks within tim e constraints Superior telephone, customer service and computer skills with proficiency in MS Word, Excel, Outlook and Power Point Skills Summary: Administrative experience as a Paralegal in the title and mortgage brokerage ind ustry Extensive experience in improving efficiency and accuracy in processing and docu mentation for mortgage loans, title insurance and property settlement Experienced at managing a processing staff of up to 16 Skilled at maintaining the schedules for 10 sales marketers in 10 branch offices located throughout New Hampshire and Maine Experienced at managing more than 100 simultaneous real estate transactions Expert at establishing relationships with attorneys, appraisers, title companies , lenders, real estate agents, buyers and sellers Possess excellent skills in MS Word, Excel, Outlook and Power Point Professional Experience: Merrimack Mortgage Company, Inc (Manchester, NH) Aug. 07 - May 11 Mortgage Loan Closer/Investor Delivery Coordinator A Residential and Wholesale Mortgage Company licensed in several states speciali zing in originating owner-occupied loans, second home loans and investment prope rty loans since 1983 Perform all duties relating to Closing Real Estate Loans including, but not limi ted to: Review file for underwriting accuracy Input pertinent loan data into Mortgage Flex Prepare loan documents based on the loan product and type Review each file to ensure compliance requirements have been met Prepare the funding paperwork on each loan Review Settlement Statements for accuracy Assist other team members with cross training and loan document preparation Perform all duties relating to Shipping including but not limited to: Prepare loan files to be shipped for investor review and purchase Ensure all loans are scanned correctly Import loans to investors through the Freddie Mac Selling System Obtain the mortgage insurance certificate for FHA loans Complete a follow-up folder on every loan Track all loans for investor funding Ensure compliance with frequently changing investor and agency guidelin es Perform all duties relating to Investor Funding Suspensions including but not li mited to: Daily review of suspensions received Keep notes on all communications in order to clear loans for investor p urchase

Ensure suspensions are cleared prior to any penalties being assessed.

William Steele & Associates (Manchester, NH) Sept. 06- March 07 Administrative Assistant A fifteen employee firm of certified public accountants serving businesses and h igh-net worth individuals throughout New England. Responsible for assisting in the assembly of tax return documentation on behalf of the clients Maintain client file logs and update any new client information Prepare correspondence to clients as requested Responsible for the sorting and distribution of mail Assist accounts payable in billing and accounts receivable in deposit preparatio n Maintain time log for billing purposes in Balabos Maintain the calendar and scheduling of appointments for William Steele

Absolute Title/New Hampshire Title & Escrow Service (Bedford, NH) June 05 - May 06 Post Closer/Paralegal An 8-employee title company specialized in performing residential real estate cl osings Provided expertise vital for the timely and accurate execution of property trans actions, processing of mortgage loans for secondary sales, tax reporting and tit le insurance Performed detailed reviews of the accounting on mortgage transactions, including filling out 1099 forms for the Internal Revenue Service Prepared title insurance policies for lenders and property owners, and processed insurance payments to various provider Scheduled real estate settlements with contract closers at locations throughout the state, as required to meet the needs of company clients

Bank of America/First Call Mortgage (Bedford, NH) Mortgage Originator/Account Executive

Oct 04 - May 05

A large financial institution specializing in personal financial needs Marketed mortgage products to meet business goals established by lenders to incl ude developing broker referrals Generated and closed $1.5M in residential mortgage loans Qualified borrowers and recommended loan products to suit unique client needs Prepared documentation packages for review and funding approval Developed and implemented prospecting and sales strategies to achieve assigned m onthly quotas and met quality performance standards. Inspired diverse clients' trust and confidence by putting buyers at ease and car

efully explaining the mortgage process and complex financial issues

Summit-Metropolitan Title Services (Bedford, NH) Processing Manager

1998 - 2004

National Title Company specialized in performing real estate closings for banks, mortgage brokers, agents and consumers Directed processing operations for the company's closing and settlement services of up to 1200 title orders per month Established policy, processes and procedures that met high volume demand and del ivered high quality service to lenders, buyers, sellers and agents Collaborated closely with Sales and Marketing departments to ensure the best pos sible customer service for the clients Trained, developed, motivated and supervised the work performance of a processin g staff of 16 department personnel Crafted uniform processing guidelines that accommodated specific lender requirem ents and created a paperless loan officer guide Reengineered the department processing operations to adapt to changes in the mar ketplace and dramatically improved workflow Developed and led a Transaction Coordinator Team of 8 that developed guidelines for the final settlement process and performed all training Orchestrated 100+ simultaneous mortgage transactions, managed all communication before, during and after settlement, training and supervising support staff Landmark Title (Manchester, NH) Mortgage Loan Processor 1995-1998

A local title company specialized in performing real estate closings for banks, mortgage brokers, agents and consumers Responsible for the settlement process, to include continuous communication with all lenders, real estate agents, buyers and sellers Responsible for the gathering of all information required for each file to compl ete the settlement process Responsible for the preparation of settlement documentation per lenders request

Other and Previous Employment: Mortgage Mortgage Mortgage Mortgage Loan Loan Loan Loan Processor, Processor, Processor, Processor, NORTHEAST LAND TITLE (Manchester, NH) July 98-Dec 98 BANKERS TITLE (Bedford, NH) 1993-1995 STATEWIDE TITLE (Manchester, NH) 1991-1993 NUMERICA SAVINGS BANK (Manchester, NH) 1986-1990

Education and Training: Certificate in Paralegal Studies, National Academy for Paralegal Studies (Manche ster, NH) 1989

Completed coursework in Accounting & Marketing, New Hampshire College (Mancheste r, NH)