Institute Of Professional Education and Research , Bhopal

INSTITUTE OF PROFESSIONAL EDUCATION AND RESEARCH PGDM- 2010-12

WINTER PROJECT REPORT ON “COMPARATIVE STUDY OF BROADBAND SERVICES OF TELECOM SECTOR”

GUIDED BY: PROF. MAHESH SONI

SUBMITTEDBY RUPESH JAIN

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Institute Of Professional Education and Research , Bhopal

ACKNOWLEDGEMENT
I would like to grab this opportunity to praise the Almighty who has given me the intellect which has enabled me to prepare this research. I owe much more than I can repay or even tell. However there are certain people who have played a particularly significant role in my work. It’s my pleasure to express the overwhelming sense of gratitude to Prof. A.S Khalsa, Dean, IPER- PGDM who give me a chance to proceed through this project. I am also grateful to the faculty guide Prof. Mahesh soni and also Prof. Vaibhav Lowalekar, for readily offering specialist advice and made many valuable improvements. I would also like to thank my parents for encouraging a determined effort and their constant support. I thank all my friends and all those who have directly or indirectly involved in my project.

RUPESH JAIN

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Institute Of Professional Education and Research , Bhopal

EXECUTIVE SUMMARY:As the name of the project indicates comparative study means comparison of two or more things so in this project comparison of Broadband service is happened. This method helps us to identify which product is better as compare to other. In this project I have collected data using survey method through questionnaire. For conducting survey I have visited different areas of Bhopal city such asM.Pnagar, NEW -market, old city. I took a sample size of 100 respondents. Project involves comparison four companies of telecom sector such as Bharti Airtel, BSNL, Tata Indicom & Reliance. In the section of review literature I have mentioned introduction of telecom industry, ISP, Broadband and also comparison of Broadband plans of different telecom companies. The research methodology section consists of definition, sources of data and other aspects of research methodology. The most interesting part of the project is data analysis & interpretation. This section is based on primary data. The analysis of the respondents is done with the help of MS-EXCEL software through pie chart & graphs tools. Observation & findings play very important role for determining the conclusion. So in this project also I got the various observations and findings that help me to get the conclusion. But the comparative study is based on the random sampling and there are some other aspects also so it may be inclined to various limitations also. After comparing two or more broadband service I got the conclusion that BSNL is the market leader and Airtel is follow it. I have mentioned some suggestions also which will be going to help Bharti Airtel to enhance the broadband service if they will be implement.

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Limitation Appendix  Copies of questionnaire  Copies of form  Bibliography 41-65 66-68 69-75 4 .Institute Of Professional Education and Research . Review of literature Chapter 4. Data Analysis and interpretations Chapter 6. Research Methodology  Research Design  Data collection methods/sources  Sampling plan 12-35 36-40 5 6 7 Chapter 5. Introduction Chapter 2. Objective of the study  Title of the project  Objective of the study  Scope of the study Page Number 5-7 8-11 3 4 Chapter 3. Bhopal TABLE OF CONTENTS Sr.no 1 2 Contents Chapter 1.

Institute Of Professional Education and Research . Bhopal CHAPTER-1 ( INTRODUCTION ) 5 .

undoubtedly in part because of the cost of obtaining primary data for such large things as a country’s policy environment. and this is seen in the majority of comparative studies can be use quantitative data. Like cases are treated alike. The general method of comparing things is the same for comparative research as it is in our everyday practice of comparisons. and cases are treated differently. is the act of comparing two or more things with a view to discovering something about one or all of the things being compared. A typical method of comparing welfare state is to take balance their levels of spending on social welfare. yet comparative programs do have a case to answer against the call that their research lacks a “seamless whole”. Bhopal . however.Institute Of Professional Education and Research . the extent of difference determines how differently cases are treated. When it comes to method. simply put. There are certainly methods far more common than others in comparative studies. This technique is often utilizes multiple disciplines in one study. The multidisciplinary approach is good for the flexibility it offers. 6 . comparative research conclusions will not be very helpful. INTRODUCTION Comparative research. Secondary analysis of quantitative data is relatively widespread in comparative research. The point here is that if one is able to sufficiently distinguish two cases. Quantitative analysis is much more frequently perused than qualitative. the majority agreement is that there is no methodology peculiar to comparative research.

and regime legacy. then develops a theory of the divergence based on his findings. Comparative research is a methodology in the social sciences that aims to make comparisons across different countries and cultures. It instead occupies itself with middle-range theories – theories that do not purport to describe our social system in it’s entirely. then look at these differences in relation to some other variable coexisting in those societies to see if it is related. comparative research does not tend to investigate ‘grand theories’ such as Marxism. He found that he was able to class welfare states in four types. Bhopal In line with how a lot of theorizing has gone in the last century. 7 . A good example of this is the common research programs that looks for differences between two or more social systems. She further theorized from this that deco modification was based on a combination of class collisions and mobilization. A major problem in comparative research is that the data sets in different countries may not use the same categories. or define categories differently. and compared them based on there levels of deco modification of social welfare goods. based on their deco modification. but a subset of it. Here Espying-Anderson is using comparative research: he takes many western countries and compared their level of deco modification. The classic cases of this is Espying-Anderson’s research on social welfare systems.Institute Of Professional Education and Research .

OBJECTIVES & SCOPE OF THE STUDY) 8 .Institute Of Professional Education and Research . Bhopal CHAPTER-2 (TITLE.

Institute Of Professional Education and Research . Bhopal TITLE OF THE STUDY:- “ COMPARATIVE STUDY OF BROADBAND SERVICES OF TELECOM SECTOR” 9 .

2. 4. To get the knowledge about the Market share of Broadband service providers. To find out the consumer satisfaction towards the Broadband plans. 10 . 5. 3.Institute Of Professional Education and Research . To find out the difference in Broadband plans of service providers. To find out the hidden information in Broadband plans of telecom services. Bhopal OBJECTIVES OF THE STUDY 1. To know general perception of the people towards the Broadband.

 This project will also help us in decision making while choosing the broadband service. 11 .Institute Of Professional Education and Research . This study helps to enhance the quality of service. Bhopal SCOPE OF THE STUDY  This study has been conducted to know the general perception of people towards the Broadband.  We come to know about the satisfaction level of customer.

Institute Of Professional Education and Research . Bhopal CHAPTER-3 (REVIEW OF LITERATURE) 12 .

Institute Of Professional Education and Research . A conductive business environment is also created by a favourable regulatory regime. The Indian telecom industry is growing at the fastest pace in the world and India is projected to be the second largest telecom market globally by 2010. there are more than 225 million telecom subscribers in India. This gradual and thoughtful reform process in India has favoured industry growth. India’s demographic outlook makes it one of the largest markets in the world. which is close to 19 per cent presently. There exists enormous business potential for telecom companies on account of the country’s low teledensity. This is supported by the political stability that the country is experiencing currently. was established to deal with competition in a balanced manner. the Indian economy is slated to sustain its 7-9 per cent growth rate in the near future. Indian Radio Telegraph Company (IRT) was formed in 1923. Every month. History of Indian Telecommunications Started in 1851 when the first operational land lines were laid by the government near Calcutta (seat of British power). Today. Bhopal Telecom Industry in India The fast track growth of the Indian telecom industry has made it a key contributor to India’s progress. After independence in 1947. Privatisation was gradually introduced. In 1883 telephone services were merged with the postal system. Telephone and Telegraph 13 . Telephone services were introduced in India in 1881. India adopted a phased approach for reforming the telecom sector right from the beginning. all the foreign telecommunication companies were nationalized to form the Posts. Upcoming services such as 3G and WiMax will help to further augment the growth rate. 6-7 million new subscribers are added. first in value-added services. followed by cellular and basic services. Furthermore. Telecom Regulatory Authority of India (TRAI). An independent regulatory body.

examples of telecom revolution in many other countries. TRAI was formed to act as a regulator to facilitate the growth of the telecom sector. high. which resulted in better quality of service and lower tariffs. led Indian policy makers to initiate a change process finally resulting in opening up of telecom services sector for the private sector. such as leased lines. ISDN. and offer reliable. However. telecommunications sector benefited from the general opening up of the economy.end services. Department of Telecommunications (DOT) was established. In 1990s. Telecommunication sector in India can be divided into two segments: Fixed Service Provider (FSPs). 14 . two wholly government-owned companies were created the Videsh Sanchar Nigam Limited (VSNL) for international telecommunications and Mahanagar Telephone Nigam Limited (MTNL) for service in metropolitan areas. Also.Institute Of Professional Education and Research . In 1985. closed user group and videoconfrencing. In 1997. Private sector services are presently available in selective urban areas. Bhopal considered as a strategic service and the government considered it best to bring under . account for almost 90 per cent of revenues from basic services. Telecom Regulatory Authority of India (TRAI) was created. Fixed line services consist of basic services. national or domestic long distance and international long distance services. and collectively account for less than 5 per cent of subscriptions. private services focus on the business/corporate sector. The state operators (BSNL and MTNL). In 1986. and Cellular Services. The first wind of reforms in telecommunications sector began to flow in 1980s when the private sector was allowed in telecommunications equipment manufacturing. It was an exclusive provider of domestic and long-distance service that would be its own regulator (separate from the postal system). New National Telecom Policy was adopted in 1999 and cellular services were also launched in the same year. National Telecom Policy (NTP) 1994 was the first attempt to give a comprehensive roadmap for the Indian telecommunications sector.

Opening up of international and domestic long distance telephony services are the major growth drivers for cellular industry. The ISP connects to its customers using a data transmission technology appropriate for delivering Internet Protocol datagram’s. and handset prices has driven demand. Vodafone-Hutch. cable modem.Institute Of Professional Education and Research . also called Internet access provider. developed either internally or through an outside contract arrangement. DSL. The reduction in tariffs for airtime. which along with rental was the main source of revenue.) ISPs may provide other services such as remotely 15 . national long distance. The GSM sector is dominated by Airtel. ISPs usually offer the user an e-mail client software package. wireless or dedicated high-speed interconnects. and compensate them for reduction in tariffs on airtime. Classification of Telecommunication services       Internet Service Provider (ISP) VSATs Radio Paging GMPCS Basic services Cellular services Internet Service Provider (ISP) An Internet service provider (ISP. ISPs may provide Internet e-mail accounts to users which allow them to communicate with one another by sending and receiving electronic messages through their ISPs' servers. or IAP) is a company that offers its customer’s access to the Internet. international long distance. and Idea Cellular. while the CDMA sector is dominated by Reliance and Tata Indicom. Cellular operators get substantial revenue from these services. Bhopal Cellular services can be further divided into two categories: Global System for Mobile Communications (GSM) and Code Division Multiple Access (CDMA). (As part of their e-mail service. such as dial-up.

g. ISDN (BRI or PRI). Typical home user connection        Dial-up DSL Broadband wireless access Cable Internet FTTH ISDN Wi-Fi Typical business type connection    DSL SHDSL Ethernet technologies Locality When using a dial-up or ISDN connection method. Frame Relay. 16 . it is entirely possible to e. End-User-to-ISP Connection ISPs employ a range of technologies to enable consumers to connect to their network. usually associated at the ISP with a physical address. DSL (often SHDSL or ADSL). the ISP cannot determine the caller's physical location to more detail than using the number transmitted using an appropriate form of Caller ID. such as medium-to-large businesses. as well as other services unique to each particular ISP. ADSL). the most popular options include dial-up. cable modem. Metro Ethernet. For customers with more demanding requirements. Bhopal storing data files on behalf of their customers. Ethernet.Institute Of Professional Education and Research . satellite Internet access and synchronous optical networking (SONET) are more likely to be used. DSL (typically Asymmetric Digital Subscriber Line. broadband wireless. connect to an ISP located in Mexico from the USA. or other ISPs. ATM. fiber to the premises (FTTH). Other means of connection such as cable or DSL require a fixed registered connection node. and Integrated Services Digital Network (ISDN) (typically basic rate interface). Gigabit Ethernet. For users and small businesses.

a single connection is established to an upstream ISP and is used to transmit data to or from areas of the Internet beyond the home network. as well as the expertise of network management personnel are important in ensuring that data follows the most efficient route. incurring charges from the upstream ISP. A tradeoff between cost and efficiency is possible. where multiple ISPs interconnect at peering points or Internet exchange points (IXs). the situation is often more complex. allowing routing of data between each network. Bhopal ISP Interconnection Just as their customers pay them for Internet access. without charging one another for the data transmitted—data that would otherwise have passed through a third upstream ISP.Institute Of Professional Education and Research . ISPs requiring no upstream and having only customers (end customers and/or peer ISPs) are called Tier 1 ISPs. Virtual ISP A Virtual ISP (VISP) is an operation which purchases services from another ISP (sometimes called a "wholesale ISP" in this context [1]) which allow the VISPs customers to access the Internet us ing services and infrastructure owned and operated by the wholesale ISP. In reality. In the simplest case. software and specifications. ISPs themselves pay upstream ISPs for Internet access. An upstream ISP usually has a larger network than the contracting ISP and/or is able to provide the contracting ISP with access to parts of the Internet the contracting ISP by itself has no access to. 17 . and upstream connections work reliably. this mode of interconnection is often cascaded multiple times until reaching a Tier 1 carrier. Peering ISPs may engage in peering. or they may be customers of multiple upstream ISPs and may have connections to each one of them at one or more point of presence. ISPs with more than one point of presence (PoP) may have separate connections to an upstream ISP at multiple PoPs. Network hardware.

faster and more efficient. music and videos to be experienced in real time. Websites. you pay a standard monthly fee for unlimited internet access. You can receive uninterrupted real time services. via cable or via satellite. like commercial television. Many free ISPs display advertisements while the user is connected. streaming video and voice-over-ip. Working from home is now much more feasible thanks to the high speeds that broadband has to offer. and you are not charged for the time you spend on the Internet. Most businesses also take advantage of broadband to help in running the company. Normally. Bhopal Free ISP Free ISPs are Internet Service Providers (ISPs) which provide service free of charge. This allows websites. text. 18 . Broadband Broadband is defined as a high bandwidth connection to the Internet. usually with volunteer staff. There are certain broadband products now that also offer pay as you go access. graphics. Broadband can make using the Internet in the home much easier. Broadband can be provided over your phone line. phone calls. in a sense they are selling the users' attention to the advertiser. It involves large volumes of information being carried at high speeds to your PC. this means that you can make telephone calls whilst the Internet is on. music and videos can be downloaded at a fast rate. Broadband is easier and faster to use than the traditional telephone and modem as information can be sent and downloaded much quicker. Other free ISPs. You can take advantage of instant messaging and online high speed interactive games. There are also free shell providers and free web hosts. allowing for constant Internet access and no need to dial up.Institute Of Professional Education and Research . has many features that can be taken advantage of in the home or office:       The connection to the Internet is always on. Broadband. are run on a nonprofit basis. therefore. The phone line is unaffected. often called free nets. such as Internet radio.

Whereas ADSL broadband downloads the information faster than it uploads it. music and video in real time. This type of broadband requires an extra telephone line. DSL allows you to download web pages. large volumes of information are sent over a copper cable at rapid speeds. With ADSL. With DSL technology. 19 . ADSL Broadband     Asymmetric Digital Subscriber Line (ADSL) is a technology similar to the DSL technology. SDSL broadband downloads information at the same speed as it uploads information. information is downloaded more rapidly than it is uploaded.Institute Of Professional Education and Research . One provider offering this service is Be Symmetric Broadband (SDSL)    Symmetric broadband (SDSL) is a technology similar to ADSL broadband. text. Bhopal Types of Broadband        DSL ADSL SDSL LLU Cable Satellite Wireless DSL Broadband    Digital Subscriber Line (DSL) is a technology that delivers broadband over your phone line to be used in the home or office. ADSL2 and ADSL2+ are new technologies offered by some providers offering speed up to 24Mbps. ADSL is particularly useful for homes and businesses as it can download web pages and files at fast speeds. graphics.

To receive satellite broadband you must have a dish antenna. PC. Providers include Bulldog and Be. This means that LLU providers can offer broadband features at a competitive price. Cable Broadband      There are several ways in which broadband can be delivered to your PC. Cable companies provide broadband. LLU is only available in certain parts of UK. Bhopal  SDSL broadband is particularly suitable for businesses that send large volumes of information. television or phone packages to about 45% of homes and businesses in the UK. this type of broadband is delivered through a cable. Cable companies also offer television and telephone packages as well as broadband Internet services. this type of broadband is delivered through a satellite. There are 2 types of satellite services: One-way satellite services download information via satellite and upload information via a telephone or IDSN line. and can be used almost everywhere in the UK. Cable providers include ntl. Local Loop Unbundling    Local Loop Unbundling (LLU) is where ADSL or SDSL broadband technologies are provided without using the British Telecom's exchange system. You can only get cable broadband if a company has cabled your street. Satellite Broadband     There are several ways in which broadband can be delivered to your PC. 20 .Institute Of Professional Education and Research .

This type of broadband requires an antenna to be installed to get connection to the Internet. Satellite transmission may be affected by weather conditions. Wireless broadband is particularly suitable for distributing information between buildings and for homes where access to ADSL or cable broadband is unavailable. This provides an even higher bandwidth and a faster speed. 21 . The cost of installing and running satellite broadband can be quite expensive compared with other types of broadband. Satellite broadband generally has quite high latency (ping times) compared to other broadband. and so is unsuitable for certain types of Internet Access such as online gaming. Wireless Broadband    Wireless broadband is one of the ways in which broadband can be delivered to your PC. Bhopal     Two-way satellite services download and upload information via satellite.Institute Of Professional Education and Research .

5. you do not get charged for the time you spend on the Internet. efficiently and productively. the fast speeds that broadband has to offer and increased volume of data transfer can be used to help a business run more rapidly. broadband providers often charge a standard monthly fee depending on what package you get. 9.Institute Of Professional Education and Research . Fast speeds. so you can make phone calls from your landline whilst the Internet is running. No surprise charges. There is no need to disconnect the internet when you want to make a telephone call. 22 . Your Internet is always on. Download music and videos. enjoyable and useful. you can communicate with friends and family around the world. and you don't even have to leave your house. 8. this means that you don't have the hassle or dialing up or logging on every time you want to access the Internet. Working from home. Your telephone line is unaffected. Large volumes of data can be transferred. 2. 3. By speeding up what you do online it can make a real difference in your everyday life. 6. you can enjoy complex web pages with detailed graphics without having to wait for them to load up. 10. Downloads can be made online at a fast rate. Bhopal Benefits –What will it enable you to do? Broadband has many key features that can make using the Internet more relaxing. This means that you can pay for unlimited Internet access. avoid the queues at the shops by purchasing music and videos online. the high bandwidths that broadband has to offer means that large amounts of data can be sent and received by your PC at a fast rate. broadband has led to much faster and efficient communication. This has opened up the opportunity for many people to work from home. Interact with others in real time. Running your business. 1. Download websites almost instantly. 4. 7. with broadband your Internet is much faster than the conventional dial-up connection. A 1Mb service can send and receive information up to 20 times faster than a dial-up connection. whether it be at home or in the workplace. through instant messaging or online interactive games.

Institute Of Professional Education and Research , Bhopal

11. Free phone calls, you can make free phone calls to other online users using services such as Skype. 12. File sharing, P2P files haring for exchanging music, videos etc

Speed
There are many different broadband packages available, each offering a particular speed. Before purchasing your broadband package, it is important to understand which broadband speed best meets your requirements. What is broadband speed?

Broadband speed, otherwise known as bandwidth, is how much digital information can be received over the line in the form of binary digits. Speed and bandwidth are measured in kilobits per second (Kbps) and megabits per second (Mbps). Do not get these confused with kilobytes and megabytes, these are measurements used when talking about hard drive space, not broadband speed. (Occasionally Kilobytes and Megabytes are used when comparing file transfer speed as well 8 bits = 1 byte, so 1mbps = 0.125 Mbps) The higher the speed or bandwidth, the faster the Internet connection.

Finding the speed to suit you
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Different speeds suit different purposes. For example, video and music streaming requires a greater bandwidth compared with viewing a website. The different speeds that are available with broadband are: If you only use the Internet for viewing websites and sending emails, the 256Kbps speed is most likely to suit you. You cannot get the best out of music and video streaming, but this speed may be sufficient for low intensity users. Speeds ranging from 512Kbps and 1Mbps give a good performance in music and video streaming, streaming; they are also suitable speeds for the less demanding online games. These speeds are the most popular in homes and small businesses because they offer the best balance between price and performance.

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Institute Of Professional Education and Research , Bhopal

If you download a lot of music and video files, play demanding online games or share the Internet connection between many users, the faster speeds may suit you. The higher speeds range from 2Mbps to 10Mbps.

Broadband Speed

256Kbps - This speed is appropriate for viewing most websites, taking about 3 seconds for the website to load. This speed is about 5 times faster than the speed given with a 56Kbps dial-up Internet connection. 512Kbps - This is the most common speed used in homes and small businesses. It takes 1.6 seconds for a website to load and about 1.5 minutes to download a 5 minute music file at maximum speed. This speed is suitable for video and music streaming and for viewing most websites. 1Mbps - This speed is also commonly used amongst homes and small businesses. It is appropriate for website viewing, streaming and online gaming. It takes 0.8 seconds to load a web page and about 40 seconds to download a 5 minute music file at maximum speed. 2Mbps - This and faster speeds are more suitable for people who play a lot of demanding online games. It is also suitable for people who share one Internet connection between many PC-s. It takes 0.4 seconds to load a website and about 20 seconds to download a 5 minute music file at maximum speed. 8Mbps (ADSL Max) - Many providers are now offering this option. It is a variable speed product where your provider will give you the maximum speed that your line can support (up to 8mbps) and the upload speeds are also increased. 24Mbps (ADSL2+) - Ultra fast broadband offered by some providers (Cable up to 10mbps). The speed of your broadband will depend on how close you are to the exchange, the quality of the copper and whether there is any interference from other devices or users. If you are very close to the exchange, there is no line noise and the quality of copper is good you will receive 24Mbps, otherwise you will receive the best speed up to this. These high speed services are particularly good for watching real-time DVD quality films.

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Institute Of Professional Education and Research , Bhopal

Comparision Broadband Plans:Airtel Broadband Connection
You can avail both postpaid as well as prepaid broadband schemes with Airtel. You get a landline from the company and can avail a host of various packages as per convenience and requirements. The initial costs of packages start from 444 INR each month and extend to around 1000 or more, depending on download limits, speed requirements etc. Speeds for the 444 INR tariff package are at 256 Kbps and include a limited browsing option of 25 hours in a month. However, the more flexible option of unlimited downloads are available at a monthly rental of 1000 INR. The speeds are excellent and service quality is also extremely good.

Airtel Broadband Connection Plans
NEW UNLIMITED PLANS

MONTHLY RENTAL Rs 649 899 1099 1399

FREE BRODBAND USAGE UNLIMITED UNLIMITED UNLIMITED UNLIMITED

SPEED

EXTRAUSAGE Rs/MB

FCV ON LANDLINE Rs 100 100 100 NA

128 kbps 256 kbps 384 kbps 512 kbps

NA NA NA NA

25

60/ MB 0.60/MB NIGHT UNLIMITED PLANS:- MONTHLY RENTEL Rs FREE SPEED BRODBAND(10PM to 8am unlimited) 3 GB + Night Utd 5 GB + Night Utd 256 kbps 512 kbps EXTRAUSAGE Rs/MB 0.60/ MB FCV ON LANDLINERs 698 798 150 150 SPEACIAL DISCOUNT ON HALF YEARLY PACK: FAST ISTALLATION  NO SECURITY DEPOSITE  NO MONTHLY RENT FOR MODEM OR WI FI ROUTER FREE TELEPHONE INSTRUMENT 26 . Bhopal LIMITED PLANs MONTHLY RENTAL Rs FREE BRODBAND USAGE 3GB 5GB 8GB 15GB SPEED EXTRAUSAGE Rs/MB FCVON LANDLINERs 100 150 NA NA 550 698 799 1199 512kbps 512kbps 1mbps 2mbps 0.Institute Of Professional Education and Research .60/MB 0.60/MB 0.60/MB 0.

Night Unlimited and many others. Download Speeds * 1 Mbps 2 Mbps 2 Mbps 2 Mbps 2 Mbps 2 Mbps 4 Mbps Monthly Rental (Rs.) 900 1199 1999 2999 4999 8999 10000 Bundled Usage 2 GB 8 GB 12 GB 20 GB 35 GB 75 GB 75 GB Additional Usage / MB Rs.8 Rs.Data Transfer . 0. There is an initial installation fee involved of 1000 INR and you get 50 MB of storage space free of cost along with 2 email IDs of Ricmail. the download speeds are good and you get a high quality of service from Reliance. You can avail both postpaid and prepaid plan packages that come with various plans like Data Transfer.5 Rs. Flat Fee. 0.5 Rs. Bhopal Reliance Broadband Connection This broadband connection is unfortunately not available in all cities of India.5 Service Plan 900 Plan 1199 Plan 1999 Plan 2999 Plan 4999 Plan 8999 Plan 10000 27 . 0. Maximum download speeds can even be 4 Mbps.8 Rs. Reliance Broadband Connection Plans Fast.5 Rs. 0. affordable and flexible.8 Rs. However.Institute Of Professional Education and Research .com. 0. The starting price of the internet packages is around 900 INR each month and you get access to multiple user facility as well. 0. 0.Pay per Mb Plans (Authenticated)     One connection can be used for multiple PCs Pay only for the data transferred (upload + download) Data transfer measured in KB Enjoy high speeds up to 4 Mbps.

Institute Of Professional Education and Research .     Static IP   Each Static IP is charged @ Rs.com Email IDs with storage space of 50 MB each free with every Broad net SME connection Installation charges of Rs.a. Available in the slabs of 1.) 1100 1500 2700 4500 Bundled Usage Unlimited Unlimited Unlimited Unlimited Additional Usage / MB Not Applicable Not Applicable Not Applicable Not Applicable Service Plan 1100 Plan 1500 Plan 2700 Plan 4500 Please note: (applicable for both plans)  Two Ricmail. 28  . Bhopal Flat Fee Plans (Unauthenticated):    One connection can be used for multiple PCs Unlimited downloads and use at a fixed monthly charge True always-on connectivity. Download Speeds * 150 Kbps 300 Kbps 600 Kbps 1 Mbps Monthly Rental (Rs. 500 extra Refundable security deposit (Only for pay per MB plans) .Rs. No login or authentication required for accessing the Internet.5. Maximum static IP permissible 13.13 via MACD only for both Usage based and Flat Fee plans. 2000 p. 1000 All taxes including Service Tax extra as applicable SMTP relay option available.

Package pricing starts from 250 INR in a month and upwards. Video Conferencing. No security deposit for Broadband Connections up to Plan 500 and for CICs on bulk connections (>25) subject to an undertaking by CIC. There isn’t much that one can hope for in terms of the download speed as it occurs from underground cables. VPN. other services such as VPN. The prices of the packages will differ. broadcast application. Rs 5000/-). You can download files of maximum size 1 GB. In fact. you will need to pay advance sums and get it booked. Terms and conditions:     Security deposit and installation charges for Landline telephone shall be taken from new customers as applicable for Local/STD/ISD. BSNL Broadband Connection Plans BSNL Broadband is the Broadband service of BSNL. Once you have the landline. Security Deposit for all higher Broadband plans will be equivalent to One Month Fixed Charges (but Max. Bhopal  *Speeds indicated are only up to our ISP Node and are given on best effort basis as per TRAI guidelines. You can also access diverse services using BSNL broadband like video conferencing facility. 29 . If you do not have an existing landline from BSNL. BSNL broadband connection has one of the poorest download speeds amongst all other service providers. multicasting etc. For example. Broadcast application etc have also been added. in the home connection only one user can access while in business connection a multiple user option is available. you need to apply for a broadband connection. You can select from business or home connections.Institute Of Professional Education and Research . Multicasting. In addition to the High Speed Internet Service being provided through this technology. Your browser does not support inline frames or is currently configured not to display inline frames. BSNL Broadband Connection This broadband connection is in tandem with existing BSNL landlines. This is inclusive of download speeds extending between 256 Kbps to around 2 Mbps. Security Deposit & Fixed Monthly Charges for the Modem will be as per the existing instructions. Video-on-Demand. This service is being provided on existing copper wire infrastructure.

Bhopal              Minimum Hire period for all Broadband plans will be one month. In case a subscriber joins/ leaves in the middle of a month. shops. The customer will have choice to select the modem type of his choice but subject to availability. educational institutes or any other commercial entity can take only Business Plan. They are not eligible for Home Plan except startup plan 250. An undertaking shall have to be given by the customer in this regard. where the provision of static IP address has been made. In case. For all the plans. No Static IP addresses will 30 . For the customers. the modem charges shall not be applicable. The rebate in Fixed Monthly charges will be granted on proportionate basis if the Broadband services remain interrupted/ faulty for continuous more than 3 days.Institute Of Professional Education and Research . firms. In this case. the fixed monthly charges for unlimited Broadband Plans shall be calculated on proportionate basis i. the modem shall be the property of the customer and will not be required to return in case of surrender.f. Home plan can be taken on Bfones in name of Government/company but actually working at residences of their employees.e. where free modem is offered to the customer. For the broadband plans. In case of surrender of Broadband Connection after one month. actual number of days of connection working subject to the commitment of minimum period of hire. The tariff of all the Broadband plans mentioned above are in addition to the normal Monthly charges/ usage charges of the Bfone except combo plans. the charges shall be recovered on pro-rata basis In case of premature surrender of Broadband Annual plan option. who have either procured the modem or have taken the modem under the committed period plan. 20% discount on Broadband services (usage and Rental) to Government Employees (Central Government/ State Government/ PSUs) and to Visually Impaired customers of both existing / new connection. The plans HomeFlexi350.e. In addition one month full FMC shall be levied as early termination charges hence forth. Subscribers having telephones in the name of Company. HomeCombo199 and HomeCombo299 will be implemented w. 1-8-2008 only where spare capacity of landline and broadband service is available. will be subject to that the customer commits for a period of 12 months and pays the necessary charges in advance. Dynamic IP addresses only will be given. the charges shall be adjusted on pro-rata basis taking the disconnected FMC rate.

The billing cycle shall be same as Bfone billing cycle.per annum under these plans. the uplinking will be maximum up to 768 kbps Billing for the service will be included in the normal B-fone (Land-line Phone) bill. one additional static IP address can also be offered @ Rs. 31 . 1500/. The tariffs mentioned above are exclusive of service tax.Institute Of Professional Education and Research . Monthly rental will be collected in advance and usages charges will be in arrears. For Broadband plans Business UL9000/UL9000plus/UL15000 & UL15000plus. Bhopal    be given in the initial phase but in later One Static IP address will be offered free of cost under Business plan 3000/5000/9000/UL3300/UL3300Plus/UL6000/UL 6000 plus and in addition to this.

5 GB Home 1000 384 Kbps/ Up to 2Mbps 1000 10000 5 GB Home 1800 512 Kbps/ Up to 2Mbps 1800 18000 10 GB Home 3300 2 Mbps 3300 33000 20 GB 0.90 0. Home 500 256 Kbps/Up to 2Mbps 500 5000 2.70 0.90 0.0 GB Tariff in Rs.80 0.80 0.Institute Of Professional Education and Research . Bhopal General Home Plans Particulars Home 125 Bandwidth 256 (wherever technically Kbps/ feasible) Up to 2Mbps Monthly Charges (Rs) 125 Annual Charges (Rs) Free Download/Upload Limit (GB) per month Additional Usage Charges/MB beyond free download/upload limit (Rs) Free E-mail IDs/Space (Per E-mail ID) Night Unlimited (0200-0800 Hrs) Fixed Monthly Charges for Telephone (Rs) Free Calls Charges Beyond Free Calls Limits (Rs) Maximum Usages Charges for BB inclusive of FMC NA NA NA NA NA NA 1250 150 MB Home 250 256 Kbps/ Up to 2Mbps 250 2500 1.70 1/5 MB No 1/5 MB No 1/5 MB Yes 1/5 MB Yes 1/5 MB Yes 2/5 MB Yes As per Existing Plan As per Existing Plan As per As per Existing Plan Existing Plan As per Existing Plan As per Existing Plan * For Plan Business4000/Business15000 committed period for free 32 .

)* Fixed 1000 Monthly Charges*(Rs.Institute Of Professional Education and Research .)* Free Email IDs/ Space(Per email ID) Dl/UL limit per month Security Deposit 750 750 750 750 750 1800 4400 8000 12000 20000 10000 18000 44000 80000 120000 200000 2/5 MB 2/5 MB 2/5 MB 2/5 MB 4/5 MB 4/5 MB Unlimited One month’s Fixed Monthly Charges 33 . Bhopal Particulars Home Business BUWI 20000 2048 Kbps MU HOWI HO WI BU WI BUWI BUWI 1000 1800 4400 8000 12000 Bandwidth 256 Kbps SU 512 Kbps SU 256 Kbps MU 512 Kbps MU 1024 Kbps MU Single/ Multi user (SU/MU) One time 750 Installation Charges(Rs.) Discounted Annual Payment Option Rs.

000 Zero 1. along with communication services to residential customers. Postpaid Plans Installation* (Rs. Its presence in diverse locations automatically creates a strong business continuity plan for the company while serving a global clientele. converged voice. The group offers connectivity in over 200 countries across the world via its global network and offers customer services from offices located in 80 different cities in 40 countries.000 Zero 34 .) Standard Charges With 4 Months Advance Rental 1. hosted data centre. Tata Communications has also made significant and strategic investments in various telecom companies in South Africa. communications solutions and business transformation services across the globe. mobility. Bhopal Tata Communications Tata Communications' portfolio of services includes transmission. Nepal and Sri Lanka to strengthen its market position in its target markets in Asia and Africa.) Security Deposit (Rs. IP. managed network connectivity.Institute Of Professional Education and Research .

Institute Of Professional Education and Research . Bhopal Unlimited Plans Speed Free Monthly Free Value Added Data Access Services# Transfer Charges (Valid for 1 Year) (Rs.) 35 .

500 PC Security Shield License PC Security Shield License 1 Domain Name Registration 1 Business Mail Id PC Security Shield License 1 Domain Name Registration 3 Business Mail Ids Infinity 1Mbps 1 Mbps Unlimited 2.Institute Of Professional Education and Research .000 3. Bhopal Infinity 384 Kbps Infinity 512 Kbps 384 Kbps 512 Kbps Unlimited Unlimited 1.400 0.00 Business Plus 20000 256 Kbps/ 2 Mbps 20.500 Volume Based Plans Speed (Min/ Max Free Data Transfer (MB) Monthly Access Charges (Rs.000 1.060 1./MB) Free Value Added Services# (Valid for 1 Year) PC Security Shield License PC Security Shield License Business Plus 5000 256 Kbps/ 2 Mbps 5.75 Unlimited & Volume based Plans 36 .00 Business Plus 8000 256 Kbps/ 2 Mbps 8.000 1.000 1.550 1.) Additional Usage Charges (Rs.

Institute Of Professional Education and Research . Bhopal CHAPTER-4 (RESEARCH METHODOLOGY) 37 .

Demographic factors like age. concepts and theories. this would facilitate to take decision. income and educational background was used for the classification purpose. organizing and evaluating data. For the proper analysis of data simple statistical techniques such as percentage were use. so it investigates a small sample which can be generalized to a larger population  Replicable.  Discovering new facts or verify and test old facts. It disseminates the findings to contribute to generalize able knowledge. The data which was collected from a sample of population was assumed to be representing entire population was interest.  Logical. so decisions are based on data collected  Reductive.  Developing new scientific tools. It helps in making more generalization from the data available. so others may test the findings by repeating it.Institute Of Professional Education and Research . 38 . within specified boundaries.  Collecting. The characteristics of research presented below will be examined in greater details later are:  Systematic problem solving which identifies variables and tests relationships between them. which identifies and defines problems. so procedures can be duplicated or understood by others  Empirical. It employs well-designed method to collect the data and analysis the results. It is a systematic and a replicable process. Bhopal RESEARCH METHODOLOGY Definition of Research The word research is derived from the Latin word meaning to know.

it was thought proper to cover a very small percentage of population in various age groups. money and energy will be require. which are collected originally for the first time. This method is used because it is known previously as to whether a particular person will be asked to fill the questionnaire. it was decided to conduct the study based on sample size of 100 people in specific age groups.Institute Of Professional Education and Research . primary data was collected through survey conducted inBhopal. also the basic aim of doing the research is academic. time. Primary sources include direct personal investigation and indirect oral Investigation. For collecting primary data planning. Scientific method is not adopted in this study because of financial constraints and also because of lack of time. hence most convenient way is selected. Convenient sampling is used because only those people will be asked to fill the questionnaires that were easily accessible and available to the researcher. Therefore the sample size has to be decided for a meaningful conclusion. 39 . Sources of data A) PRIMARY SOURCES Primary data are those data. For this study. For designing the sample size. The merits of primary data are that it is authentic and reliable. Considering the constraints. Bhopal Sample size For carrying out any research or study on any subject it is very difficult to cover even 10% of the total population. The method used for sample technique was non probability convenience sampling method.

Population To achieve the objective of the research. businessman and professionals. C) SAMPALING PLAN 1. For this study.Institute Of Professional Education and Research . Bhopal B) SECONDARY SOURCES Secondary data are those data which has been already collected this kind of pre-collected information is usually not related and is quite unconnected to the present matter of study or the current requirement the secondary information is usually in the form of some published or semi published material and easily available. company brochure. target population includes Students. secondary data was collected through internet. I have used in my project report was direct personal investigation and indirect oral investigation. research technique. B) CONTACTED METHOD In order to collect primary data I have conducted a survey and target respondent were contacted personally. 40 . and company booklet and also from standard book of marketing. Primary data collection A) RESERCH TECHNIQUE For collecting primary data.

Sample unit Bhopal City. 3. 4. Sample size From the above mention population the total sample size 100 was selected.P. the logical procedure is to ask them. Sample extent For conducting survey I have visited different areas of Bhopal city which are as under:     M. They knew why they asked to fill the questionnaire. If one wishes to find what people think or know. The questionnaire. The questionnaires were structured non-disguised questionnaire because the questions.Institute Of Professional Education and Research . In this method questionnaire were distributed to the respondents and they were asked to answer the questions in the questionnaire.Nagar New Market City Arera Colony TOOLS USED To know the response I have used the questionnaire method in sample survey. were arranged in a specific order besides every question asked was logical for the study. The respondents were aware of the objective. This has lead marketing researchers to use the questionnaire technique for collecting data more than any other method. Bhopal 2. 41 . were non-disguised because the questionnaire were constructed so that the objective is clear to the respondent. no question can be termed as irrelevant. which the questionnaire contained.

Bhopal CHAPTER -5 ( DATA ANLYSIS AND INTERPRETATIONS ) 42 .Institute Of Professional Education and Research .

Bhopal Q1.Institute Of Professional Education and Research . Do you use Broadband Service? YES NO Count of Occ Row Labels NO yes Grand Total Column Labels Business 8 47 55 12 12 33 33 job student Grand Total 8 92 100 43 .

They users of broadband service in job class 12 person. They users of broadband service in business class 47 person. They sample size taken of 100 members only. We say that about of 100 member 92 member are use broadband service. They not users of broadband service in business class only 8 person . student . Bhopal Broadband service users 50 45 40 35 Axis Title 30 25 20 15 10 5 0 NO yes Business job student 8 47 12 33 The users of Broadband service divide in three basis Business. job. They users of broadband service in student 33 person.Institute Of Professional Education and Research . 44 .

Bhopal Q2. If yes.Institute Of Professional Education and Research . than which service provider you use BSNL AIRTEL TATA INDICOM RELIANCE Count of Occ Row Labels Airtel Bsnl Reliance Tata indicom Grand Total Column Labels Business 29 14 4 8 55 12 job 8 3 1 student 20 10 2 1 33 Grand Total 57 27 7 9 100 45 .

They users of RELIANCE 7 member in all 3 class. student. Bhopal If yes than result come there are three type of users.Institute Of Professional Education and Research . 46 . They users of Airtel are 57 members in all three class. They users of TATA INDICOM 9 member in all 3 class. job.  Job  Business  Student 35 Service provider users 30 25 20 Business 15 10 job student 5 0 Airtel Bsnl Reliance Tata indicom They users of service provider of broadband service are three types. They following result come by do survey. They users of BSNL are 27 member in all 3 class. They users of service are student.

limited Grand Total Column Labels Business 8 10 37 55 11 12 job 1 student 3 3 27 33 Grand Total 12 13 75 100 47 .Which Plan you are using? LIMITED UNLIMITED NIGHT UNLIMITED Count of Occ Row Labels Limited Night unlimited un.Institute Of Professional Education and Research . Bhopal We found that many person are use of broadband service. Q3.

Then plan users are limited . 48 .37  Student – 27  Job .  Business . So minimum users are job person. So we find that they plan users of unlimited are. Bhopal Plan 40 35 30 25 Business 20 15 10 5 0 Limited Night unlimited un.Institute Of Professional Education and Research . And then night unlimited.limited job student They plan users are highest are unlimited.11 So maximum users are business man & then student .

Institute Of Professional Education and Research . Bhopal Q4.What is the Criteria for the selection of Broadband service provider SPEED NETWORK SERVICE MONTHLY RENT ALL Count of Occ Row Labels All Monthly rent Network service speed Grand Total Column Labels Business 31 3 7 14 55 job 4 3 2 3 12 student 18 4 4 7 33 Grand Total 53 10 13 24 100 49 .

They selection for all three reason 50 . They selection for main they speed purpose.     SPEED NETWORK SERVICE MONTHLY RENT ALL They selection for broadband service provider for all they purpose . They selection for monthly rent.Institute Of Professional Education and Research . They selection for main reason network purpose. Bhopal Criteria of broadband service 35 30 25 20 15 10 5 0 All Monthly rent Network service speed Business job student Criteria for selection of broadband service provider are that.

Institute Of Professional Education and Research . Bhopal Q5-For what purpose you use Broadband services BUSINESS EDUCATION COMMUNICATION OTHER Count of Occ Row Labels Business Communication Education other Grand Total Column Labels Business 6 13 29 7 55 12 job 1 3 8 student 3 6 21 3 33 Grand Total 10 22 58 10 100 51 .

52 . They broadband purpose is use for business purpose also. Bhopal Purpose use of broadband service Business job student 29 21 13 6 6 8 7 3 1 Business 3 3 Communication Education other They broadband purpose is use for mainly education purpose. They mainly use for education purpose & communication that by broadband service use.Institute Of Professional Education and Research . They broadband purpose is use for communication purpose. They broadband purpose is use for other purpose also.

Bhopal Q6.Institute Of Professional Education and Research .Do you satisfied with your current service provider YES NO PARTIALLY SATISFIED Count of Occ Row Labels No Partially satisfied YES Grand Total Column Labels Business 8 13 34 55 4 8 12 job student 2 8 23 33 Grand Total 10 25 65 100 53 .

Institute Of Professional Education and Research . They partially satisfied twenty five are satisfied. And then there are mostly satisfied customer are there. So we find that in business class there eight customer are not satisfied & two job customer . 54 . Bhopal Current service provider 40 35 30 25 20 15 10 5 0 No Partially satisfied YES Business job student Mainly we she that mostly customer are satisfied by current service provider So that by mostly use his current service provided by broadband service.

Bhopal Q7.Institute Of Professional Education and Research .If you wish to change your current service provider then which provider you will select BSNL RELIANCE TATA INDICOM AIRTEL Count of Occ Row Labels Airtel Bsnl REliance Tata indicom yes Grand Total Column Labels Business 18 15 15 6 1 55 12 33 job 4 1 3 4 student 11 4 10 8 Grand Total 33 20 28 18 1 100 55 .

Bhopal Current service provider 20 18 16 14 12 Business job student 10 8 6 4 2 0 Airtel Bsnl REliance Tata indicom yes We find that mostly customer are use current service provider if they want to change they use Airtel &after they choose reliance third no they choose BSNL In fourth no they use Tata indicom. 56 .Institute Of Professional Education and Research . So we analyst and find that mostly want to change his list service provider.

8.Please Rank these Service Providers according to your perception (Features & Plans) BSNL TATA INDICOM AIRTEL RELIANCE Sum of Airtel Row Labels 1 2 3 4 Grand Total Column Labels Business 24 38 24 16 102 job 8 4 3 4 19 48 student 22 14 12 Grand Total 54 56 39 20 169 57 . Bhopal Q.Institute Of Professional Education and Research .

56 member give Airtel second rank. Bhopal 4 3 student job 2 Business 1 0 10 20 30 40 54 member give Airtel first rank. 20 member give fourth rank to Airtel. 39 member give Airtel third rank. 58 .Institute Of Professional Education and Research .

Bhopal Column Labels Row Labels 1 2 3 4 Grand Total Business 82 53 28 7 170 job 23 7 4 2 36 101 student 65 22 14 Grand Total 170 82 46 9 307 4 3 2 1 0 50 100 student job Business 59 .Institute Of Professional Education and Research .

Institute Of Professional Education and Research . Bhopal Sum of idea Row Labels 1 2 3 4 Grand Total Column Labels Business 14 16 51 64 145 job 1 8 12 12 33 student 4 16 27 48 95 Grand Total 19 40 90 124 273 SUM of idea 60 .

Bhopal 4 3 student job 2 Business 1 0 SUM OF BSNL Sum of Bsnl Row Labels 1 2 3 4 Grand Total 20 40 60 80 Column Labels Business 12 38 48 32 130 job 3 4 9 16 32 student 6 24 18 36 84 Grand Total 21 66 75 84 246 61 .Institute Of Professional Education and Research .

YES NO Count of Occ Row Labels Column Labels Business job student Grand Total NO 13 3 7 23 Yes 42 9 26 77 Grand Total 55 12 33 100 62 .Institute Of Professional Education and Research . Bhopal Bsnl give 21 member are in first rank. Bsnl give 75 member are third rank. Bsnl give 66 member are second rank. 9-Do you go for USB based Broadband Services in Place of Current Service. Bsnl give 84 member are fourth rank also.

Institute Of Professional Education and Research . Bhopal USB based Broadband service 45 40 35 30 25 Business job student 20 15 10 5 0 NO Yes We find that twenty three member not want go to change his service. 63 . We find that seventy seven was not want to change. So mostly want to change previous service.

If yes. Bhopal Q10.Institute Of Professional Education and Research . then which USB Service you prefer RELIANCE NET CONNECT TATA PHOTON IDEA SETTER BSNL 3G Count of Occ Row Labels Bsnl3G Idea setter NO users Reliance net connect Tata photon Grand Total Column Labels Business 12 6 10 15 12 55 job 1 3 1 2 5 12 student 4 10 5 7 7 33 Grand Total 17 19 16 24 24 100 64 .

& Tata photon Mostly users idea users and bsnl3G also use We find that also there are some member are not want to use also. 65 . Mostly users are Reliance connect.Institute Of Professional Education and Research . Bhopal 16 14 12 10 8 6 4 2 Business job student 0 Bsnl3G Idea setter NO users Reliance net Tata photon connect IF yes .then USB service prefer mainly.

Bhopal CHAPTER -6 ( LIMITATIONS ) 66 .Institute Of Professional Education and Research .

 The internet information can be irrelevant.Institute Of Professional Education and Research .  The respondents were limited so it cannot be treated as a whole population. 67 .  The respondents may be biased.  Time was major constraint. Bhopal LIMITATIONS OF THE STUDY  The research was conducted in a limited area.  Due to language problem respondents were unable to understand the questionnaire and it may cause misleading results.

But people like the Broadband plans provided by the other companies. And BSNL is having 2nd highest customers in Bhopal.Institute Of Professional Education and Research . People are more cautious about money and service only. Bhopal CONCLUSIONS In Bhopal it is found that Airtel is the market leader. 68 . Other Service providers having least customers in Bhopal. where Reliance and Tata Indicom having almost equal percent of customers.

Institute Of Professional Education and Research . Bhopal ANNEXURES 69 .

Gender - 1) Male 2) Female Education- 1) Under graduate 2) Graduate 3) Post graduate 4) Other 70 .. Bhopal Questionnaire Title - Comparative study of broadband service of telecom Name - ……………………………………………………………………. Age - ………………….Institute Of Professional Education and Research .

1. Self employed 4. 3lac – 5lac □ 4.above □ Q1. 1lac . Less than 1 lac □ 2. 5lac. Bhopal Address- ……………………………………….Institute Of Professional Education and Research . Email - ………………………………………… Mob no- ………………………………………… 0ccupation - 1. Do you use Broadband Service 71 . Business 3. Job 2. ………………………………………..Student Household Income (annual) .3lac □ 3.

What is the Criteria for the selection of Broadband service provider SPEED NETWORK SERVICE MONTHLY RENT ALL Q5-For what purpose you use Broadband services BUSINESS EDUCATION COMMUNICATION OTHER 72 .Institute Of Professional Education and Research .Which Plan you are using LIMITED UNLIMITED NIGHT UNLIMITED Q4. If yes. than which service provider you use BSNL AIRTEL TATA INDICOM RELIANCE Q3. Bhopal YES NO Q2.

Bhopal Q6.Do you satisfied with your current service provider YES NO PARTIALLY SATISFIED Q7.If you wish to change your current service provider then which provider you will select BSNL RELIANCE TATA INDICOM AIRTEL Q8.Institute Of Professional Education and Research .Please Rank these Service Providers according to your perception (Features & Plans) BSNL TATA INDICOM AIRTEL RELIANCE 73 .

If yes. then which USB Service you prefer RELIANCE NET CONNECT TATA PHOTON IDEA SETTER BSNL 3G 74 .Institute Of Professional Education and Research . Bhopal Q9-Do you go for USB based Broadband Services in Place of Current Service YES NO Q10.

rcom.com http://www.co.ideacellular.airtel.com http://www.in http://www.in 75 .in http://www. New Delhi.Institute Of Professional Education and Research .trai. 2) Articles & journals 3)Web Resources : http. Ltd. ‘Marketing management’ prentice Hall of India Pvt.//www. Bhopal BIBLOGRAPHY 1) Books:  Philip Kotler.gov.in http.bsnl.tataindicom.//www.co.

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