English-Russian Business Correspondence Guide Book

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English-Russian Business Gorrespondence Guide Book
CONTENTS
STANDARD PHRASES IN SIMPLE BUSINESS LETTERS
1.1

....................... 2

1.2 1.3

r.4
1.5 1.6

t.7
1.8

t.9
1.10
1.11

r.t2
1.13

t.t4

l.l5
1.16

Asour Busnrss

RELATToNS

........................6

t.t7
r.18
1.19

STANDARD SIMPLE BUSINESS LETTERS

English-Russian Business Correspondence Guide Book

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1
1.1

STANDARD PHRASES IN SIMPLE BUSINESS LETTERS
Opening Salutation

Dear Dear Dear Dear Dear Dear Dear

Sirs: Sir or Madam:

Vna:rcaevrrre rccrroAa! Vsa)raeMrre AaMbr rr rocnoAa!

Sir: Madam:

Mr. Mrs. Mrs.

.

Vsaxaelntri rocnogun! Ysar{€e},rafl rocnox€! YsaraeMrnl rocnoAnn ... ! Ysa:Kael{as rocnoxa ... !

.

If the letter yoLl elre n'riting is addressed to one person erncl yr-ru start it u'ith "Ynaxaeurrf, rocno4nn ...!" or "YnaxaeMatr roctroxa...!"..vou should alrvays use Russian plonoull Brr rvith tir-st capitarl letter in the body" of such a letter. Rttssian pronoun Bu correspontls to singular pronoun '"you" in English ancl reflects otficial. fbrtnal style. The ecluirralent of plulal pronoun "you" is Bu rvith tirst surall letter. Thus, if )"otl tlre aclclressing to several persons or a eolllpanv n,ith '"Ynaxaeubre roctroAa!", you should use RLrssiern prottotln nrt lr'ith first srnall letter in the letter body. The same happens *'ith possessir,e pronoun "vour": in Russian trarnslertion it carn be Bam or Bam depending on whom the letter is intended for.

1.2

Referring Phrases
Ccrr,.Ia-ffcr tta Barrre ttucbMo

Referrins to vour letter of .. In reply to your letter of ... we are glad to inform you that... With reference to your fax dated ... we are pleased to confirm that ... We refer to our letter regardins .. In accordance with your order of ... f,'urther to our letter of ... we ...

or

B orsgr alg Barrre flrrcbMo or ... Mbr pAAbr coo6rqurb Balr. .rro ... Ccr-rnaccr, rra Rarrr ihelcc nmunnpnwrr#
paAbr noATBepAr.rTb. qTo

Ccruratcl Ha H:urre nncbMo orHocrrreJrbHo .. B coorsercr""" g B,arnHM 3axa3oM or B 4onolnerue K narrrgyy nrrcbMv or ... Mbr .

1.3

Notification
IBBEIIIEHI.{C
YBEAOMJIEHI,IE

notification letter letter of advice Please note that Let me inform you that ... We are pleased to inform you that... We have pleasure in informing you that

Coo6rqaeu Barvr. qro . I-logsorsre coo6quTb Bau. .rro ...
.

Bau..rro .. coo6qlrrr Bau. .rro ... Paaa coo6rqurr Bau. .no .
PaAsr coo6nprrr
Pa,q

We are sorry to have to remind you that.. We resret to inform vou that.. Be advised please that... This is to inform you that... Please take due note that... We would like to notifv vou that

K coxanenrarc. BbrHy)r(AeHbr HarroMnr,rrr Bana. rITo ... Mrr c coxaneHr,reM coo6qaeM Bana. qro Ilpunnrre. noxa[yfisra. K cBeAeHuro. rrro .. Hacronrlnu coo6rqaeu BaM. .rro Craslru Bac n r.rgsecrnocrb. rrro . Mrr xorelrrr 6rr yse.{oMuTb Bac o rou. qro
.

1.4

Request

reouest We ask vou . Please send me .

npocr6a

Mu

npocuna Bac
BbrcJrarb MHe
.

llporuy

Wc should bc vcrv glad/gratcful/thankful

if Mu 6ruu 6u oqenr
2

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you would

.

paAbrjlnpfi3HaferbHbr../6raroAapHbr.

ecnu 6hr Bbr

. scnd us vour rcpl"v b-y rcturn. . giYc us vour banking details.
Plcasc do

npHcrraJrr{ HaM BaIII oTBer c o6parHofi NOIITOfi,

coo6ulHrH HaM Barrrl 6anrcoscKue
DEKBH3HTbI.

vour bcst to bring this mattcr to

a

C.qenafire. rox(aflyfi cra. Bce Bo3MoxHoe. rrro6br
nprrBecTn 9To AeJro K cKopoMy [oJro]g4TeJrbHoMy ibnn anv.

fast positive end.

1.5

Asking for lnformation

Please let me know if .. Could You please tell us ... Wc would bc r.cr.y nruch obligcd if .vou could inform us... We would be pleased to hear from you concernins... I would bc vcrl'gratcful if p'ou could cxplain

lloxa.nyficra. coo6qnTe MHe. ecJrrr . Ey4rre Ao6pbr. coo6rqnTe nau. noxairyficra. Mu 6y4eu orreHb [pr,BHareJrbHrr. ecnu Brr cMolr(eTe I,r3BecTr.rTb Hac o ...
Eyaeu pa,qu.
rITO KaCagTC.S

@rr

Bbr coo6rrp{Te HaM o roM,

me...
I wonder if you could give me some information about...

... fi.6sttr 6u 6naro4apen Ba*r. ecra 6br Bbr o6t.scHr.urlr MHe ... A6sma 6u 6naro4apua Ba*r. eclu 6u Brr o6rccHurr.r MHe ... Xorenocr 6H sHarb. He cMoxere nu Blr 4arr lrse undopMilrturo o ...

1.6

Confirmation
IoATBep]KAeHEe

confirnration acknor*'ledsenrcnt Wc confirm ... We acknowledce We have received ... We are in receint of .. This letter shall confirm ... In confirmation of our telephone conversation ... I confirm with thanks the receipt of your letter.

Mrr nogmepr(AaeM

.

Mu uo.rrywuu

.

flannrru [HcbMoM Mhr rroATBep)KqaeM . B nogrnepxAeHne Harrrero pa3roBopa ilo rereibonv ... C 6naro4apHocrbro [o,{rBepnqaro noJryqeHr.re Balrero nucbMa.

1.7

Apology
H3BI,IHEHTIE

anolosv We aoolosize for... We offer aoolosies for .. Please acceot our anolosies for . We hasten to offer our apologies for

.

this nristakcthc dclav in ansrvcring _your lcttcr. We are very sorry . . to havc causcd vou so much troublc. , but wc cannot bc of assistancc to -vou in this mattcr. I regret any inconvenience that I mav have

Mrr upznocuM I{3Br4HeHr{r 3a . flpocnu npon1eHr.rx 3a flpocuu [prrHflTb Harrru u3Br.rHeHr.rs 3a Mu cneurru rrprrHegru Bau narrrr.r rrcKpeHHrre a3BI{HeHr.rC 3a ... . grv ourr.r6rol. rreKoropyn 3aAepxfl(y c orBeroM HB Barrre
IlrrcbMo.

Mu oqeur

cox:IJreeM-.

rrro npuqr.rHr.rlu Bau croJrbro 6ecnoKoficrsa. . Ho Mbr He MoxeM rroMorrb Balr s gToM AeJre.
.fl coxcanrero" qro. Bo3Mo)KHo. rrpuqugur
-)

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caused your company.

HeyAo6crBo Bauefi KoMnaHHrr. .lI comanero. qro. BogMor(Ho. rrpuqunura ,{o6crBo Barneft KoMrriu[ru.

1-8

Gratitude

sratitude Thanks. I thank you for

.

I am writing to thank.vou vcry much indccd for... We are oblieed for . We are most grateful to you for setting this matter in such a friendly way.
Thank you so much for your letter and consideration. Thank vou in advance.

6laro4apHocrr Cnacu6o. ,fI 6rarogapeH BaM 3a . .fl6naroaapna BaIvr ea . fft.rttry. rrro6br no6naroAapnTr Bac ga

.

Mu npn:aareJrbrrbr

3a

Msr oqerrr npr{3uareJrbHrr BaM sa yperyJrnpoBaHlre Aaur{ofi npo6nemu raKHM .[DVXeCKr,rM nVreu. Fonrmoe cuacra6o 3a Baile nprcbMo u
BHIIMAIII{E.

3apanee Bac 6naro,uaDr{M.

1.9

Consent
corJracue
.ff cornacen c Baulr. .fl cornacna c Balru.

consent I agree with you.

We ... asree with vou. ouite .

Mu ... conracnbr c Banau.
. BIIOIHe . . [oJrHocTbK] . Mrr coruracrnr g garnnn lpe.4lormeHrreM.
Bur npanrr B ToM. ETo .f,raroro xe MlreHHs.
.

fullv
We asree with vour oronosal. You are risht that I am of the same ooinion. We are lookins forward to vour consent.

Oxlr,uaeu Barrrero coDraq{.s.

1.10 Refusal & Disagreement refusal disasreement I don't agree with .
We can't agree with vou. You are mistaken. Wc cannot acccpt vour point of vicrv for the followins reasons ... We are of a different ooinion. We are sorry we are unable to meet your request. I rcgrct that I cannct givc -you nrorc conrplctc information.

OTK'I3
HECOTJIACHC

-f,comacen c ... .l[ ne coruracna c Mrr ne MoxeM coilrircrrrbcr c Baw. BrI orunbaerecs. Mrr ne conracHbr g B*rneft ro*ncofi 3peHrrfl no cJreAyrorqllM [pHrrHH:lM ... Mrr nolr.ueoxrnBaeMcc lrDvroto MHeHH-s. K coxanenr,rro, Mbr He MoxeM yAoBJrerBoprrrb Banrv nDocr6y. Coxanero. rrro He Mory npeAocrasnTr BaM nau6onee noJrrrva lfir6oOrvrarrnro.

1.11 Expressing Worry So far we have received no reoly from vou. We are most disturbed that you will not be
able

,{o crx nop Mbr He rronyqzlfi orBera or Bac. Mrr oqeHr o6ecnoroenbr reM" qro Brr ne
cMox(ere
--,

to...

We are surDrised that we have not vet

Mrry,{ueaeHbr' qro Ao crD( nop He rroJryqr,uru
4

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received the soods. You can understand that this worries us a

TOBap.

Karc

Bs [on]rMaere.3To oqeHb

Hac 6ecnoKour.

lot. Should -vou havc an\. conlnlcnts rcgarditrll ..., we would yery much appreciate hearing from vou. I hone that all is soins well with ... We are very disappointed about this fact, and hope that you can help us to clear out this very strange situafion.

Ecnu y Bac emr rarure-rurbo ofrlcnenr,rl, Kacarcquecs .... Mbr c yAoBoJrbgrBxeM
BbICJIYIIAEM UX.

{

naAerccr. Bce r{Aer xopomo c

Mrr oqenr oropqeHbr AaHHbrM o6cromenrcrBoM rr HaAeeMcr. qro Bu noMolr(gre HaM p:Bo6parbcr n erofi BecbMa crpanuofi
clrTvulltnil. Mrr na,4eeucr. rrro

Wc hopc that _vou'll scttlc thc mattcr to our full satisfaction. 1.12 Assurance
assurance I assure you that We assure vou that
-

Bu yragure

AeJro K HarrreMy

NOJIHOMV V.trOBJI ETBODEHHIO.

3aBepeHlre

3areoxo Bac..rro . 3anepreu Bac" .no .
Mbr He3aMeArTI{TeJrbHo cBc)KeMcc c

wc'll sct in touch rvith vou ruithout dclav. wc'll takc urgcnt actions to corrcct thc

Bauu.

... npesrpHMeM cporrHbre
T,ICNDABIEHI,IS CO3.ZITTBIIIEIOC'

situation. .. vour ordcr will bc complctcd b1' thc stinulatcd datc. . wcoll do our bcst to bring this mattcr to a fast positir.c cnd. Wc arc surc, vouoll find our goods cxccllcntl.v suited to your requirements.

Mepbr AJrt IOJIOXEHH',
AaTe.

Barrr 3arca3

6y1".

BbrnoJrHeH x yrasaHuofi

. Mbr cAeJraeM Bce Bo3Moxnoe..no6rt
npr{BecTr,r 3To Aeno K cKopoMy

loroxrrreJrbHoMy ibrHanv.

Mu ynepeHbr. qro

Hartrr{ ToBapbr

6yap

noJrHocrbro coorBergrBoBarb Banurvr
Tpe6oBaHuflM. -fI uory yBepr,rrb Bac. .rro gro He uoBTopxrc.s.

I can assure you that it will not happen
asain. 1-13 Condolences
condolence

We regret to learn from your letter that We were deeply srieved to hear of .. Accept our most heartfelUsincerest condolences on the death of ... We hold his/her in deen resnect.

.

co6onegnosaHue Mrr c coxaneHr{eM y3HaJrrr u3 Barnero rrr{cbMa,
TITO

...
.

Mu 6uurlr rJry6oKo oropqeHbr. y3HaB o flpuuure Harnlr rury6orure;'lrcKper{Hr{e
co6onesHosaHn.s no cJryqaro cMeDTrr ... Mu rrry6oro qrHM eror'ed naMerb.

Ll4

Congratulation
rro3ApasneHr.re

consratulation

Merrv Christmas! llaoov New Year! llannv birthdav!
Let me consratulate you on . Consratulations on ... On behalf of ... I consratulate vou on . Please accept our besUsincerest wishes.
We wish vou
.

C PoxcAecrsolr!

Honuu roAoul C xneu poxAenr.n!
C

Pasoemlrre MHe rro3nDaBnrr Bac c Ilog.unanrseu Bac c Or nuenn ... no3ADaBngro Bac c Ilpocuu Bac npuurrr Harlu caMbre
.

.

IVqItrHE,.IUCKDEHHIIE IIONTEJIAHTIfl

.

Mrr xenaeu Bau

.

5

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hannincss! . luck! . succcss! 1.15 About Business Relations
business relations We value friendly relations between our customers and ourselYes. We value vou as a business partner. Wc would likc to nraintain coopcration rvith vou. We hope to have the pleasure of doing business with vou asain. It is a pleasure doing business with your
AgrroB bre orHolreHr.rs

cqacrb{
yAar*I
YCNEXOB

Mrr qenuu
KJIHEIITAMI,I.

Apy{cecKr,re orHorrreHuJr c HiunrrMn

Mrr qenuu Bac rar AeJroBoro naprH€pa. Mrr xorenu 6rr noggepxarb corpyAHrrqecrBo c Bauu.
HaAeeMcs Ha npusrHoe corpyAnurrecrBo B

6y.qyrqeu.

Mrr

c y4onorbcrBlreM corpyAnlrqaeu c Barrrefi

firm. I look forward to cooperafing with you on

ibnprvrofi. ,f[ pacc.m:rrmaro Ha cmpy4n{qecrBo c Ba}rn s
3TOM HOBOM IDE.IINDI4flTI,ILI

I hope that

this new venfure. we will continue our mutually satisfvins relationshin.

HaAerocr Ha rrpoAonr(eHlre H:Imero
B3{lrrMoBbrroAHoro corrpy,4HnqecrBa.

1-16 About Assistance
Plcasc do not hcsitatc to contact us be of anv service to vou.

if

rvc can

Ilpocarrr o6parqarrcr K HaN{. ecnu Bau

If you ever have any problems with ..., feel free to contact us for help.
We certainly appreciate vour heln. Wc shall bc vcrv gratcful for anv assistancc vou can sive us I this matter.

norpe6yercx Harrra noMorr(b. Ec,ru y Bac nosHnxrryr xaxrae-nu6o npo6reMbr c .... Bu BcerAa cMo)r(ere o6parnrrcx K HaM 3a
noMolrlbro.

MH srrcoro rIeHnM Baluy floMoqb. Eygeu rpr.r3HarenbHbr 3a -rrro6yro noMorqb. Koropyro Brr uoxgre oKa3arb H:tM B groM AeJre

1.17 About Enclosure We enclose.... We are enclosing Wc arc scnding l'ou ... undcr scparate covcr. Please enclose ... with your reDly . Enclosed vou will find a copv of thc contract. 1.18 Connective Words & Phrases tr'irst of all ... Please note that .... We wish to bring to you notice that... We would like to note that... The matter is.. The noint is ... We think ... We believe . In fact... In this connection . In view of the above... Aoart from the above.. In addition to the above ... tr'urther to the above ...

Mrr npztraraenr OrAemno uanpasrsel,r BaM Ilpocnl,r flpr,rJrorfl.rrb rc Baruer"ry orBery Konns,iloroBoDa nDrfl araercr.

.

B nepsEo oqepe,rlb .. Ilpocsru npnrrmb Bo BHHMarrne. rrro . O6paoraer Barne BHHMaHr,re Ha ror t[arr" vro

,{ero r roM. qro

...
.

Mrr cwmaeM. lrro
Oarrurqecrr,r. B cnss[ c 3Tr{M

BsH.Ey Bblmer8Jrox(eHnoro ..

flouunao Bbrrue\r'Ka3:urHoro . B Aonomenlre K BbrrrreyKa3aHHoMy
.

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On the other hand .

C.upvrofi croooHbr
Eoree
Koorrae

Moreover...
Besides .

roro .. roro .

Nevertheless...

Teu se MeH@.

1.19 Closing Phrases Wc arc looking forrvard to hcaring fronr vou. We look forward to vour reDlv. Your earlv reolv will be annreciated. We would appreciate your cooperation on this matter. Awaitins Your Dromot renlv. Best resards. With best wishes. Yours faithfullv. Yours sincerely, .

XgeN{ Baurero orBera.
3apanee 6naroAapunr Bac sa

croprut orBer.

Mu 6yxeu 6raro4apnrr Bau

sa corpYAHr.rqecTBo B gToM Bo[poce.

B oxuAasuu cxopefiurero orBgra. Bcero xoDorrrero.
C nannvqurnMrr [oxeJIzlHI{rIMrr. C vsar(eHr,reM.

HcrpemreBan...
Hcrpeune Banra,

2

STANDARD SIMPLE BUSINESS LETTERS
Enquiry
Usefulwords & phrases
3arrpoc

2.1

2.1.1

enquiry enouirv for deliverv We ask you to inform us whether you are able to sunolv us with ... Please inform us of your possibility to proYide us with ... Please send us an offer quoting your best prices and possible discounts.
We shall be very grateful if you could send us your quotation as soon as possible. We are in the market for . We would like to know the lead time of the soods and vour oavment terms. We would like the delivery to be made .

3anpoc o IIocraBKe

flpoorrvr Bac coo6qr4rb HaM. MoI(ere nu Bu NOCTABI,ITb HIIM ,..

flpocrau coo6rqlrrr Harvr o Bo3Mo)KHocrlr IIogt:IBKH ... Ilpocuu BrrcJrarb HaM npeArroxeHrle" Ha3Haqr,rB
sar.r6oree Bblro2grue ycJroBrrf; r{ Bo3MoxHbre
cKrr.4a4.

Mrr 6ruu 6rr oqenr nprrcHareJrbnrr. ecru 6rr Bm nanpanu.nu nau Bame [peAJroxeHlre KaK
MOI(HO CKOpee.

Mu uauepeBaeMcr KvnHTb . Mrr xore.lru 6rr gnart cpoK nocraBKrr roBapa n
Barrru ycnoBr,r-fl orurarbr.

Xerarenrno. .no6u nocranxa 6rura ocvuecrBJreHa ...
navcnonum< @OE.
B

.-on F{)B conditionsduring Scptcnrber. . not latcr than Octobcr of the currcnt vcar.

TeqeHrre cenrc6pc.

He no3,qHee

orcrr6pr groro roAa.

2.1.2

Sample letter

Dear Sirs:

YsaxaeMbre rocnoga!

Our

Haula KoMnarrr{rl sBrterc{ oAHHM rr3 of thc nrajor furniturc I inrportcrs in Russia. At prcsent tinrc wc arc I rpynxrx nrvmoprepon ue6enu n Poccuu. B looking for a forcign manufacturcr who is I nacronqee BpeMJ{ MbI r{trIeM u
compan.y is onc

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ablc to suppl_y us *r'ith nodcrn clitc modcls of npor,r3BoAprreJrfl" cnoco6Horo rocraBrrrb HaI,r kitchen furniture. coBpeMeHHbre SJrr{THbre MoAejrrr K}xoHb. Mrr y3H:IJrr{ rr3 Kar:IJroroB Banefi \Yc lcarn fronr vour cataloguc that vou arc KOMrIaHr,Ilr. qTO Bbr npor.r3BoArrTe EaxoHHbre producing kitchen suits. Plcase inform us of rapHxrypbr. flpocnu Bac coo6rlnTb HaM o vour currcnt cxport priccs and dclivcr-v Barlrl,{x Te(ryIlllrx 3KcrropTHbrx rleHax H ycJroBr4J[x terms. NOCT{IBKIT.

If vour conditions arc acccptablc to us, tvc'll
bc rcadv to placc rcgular largc ordcrs with your company. Wc arc looking forrvard to hcaring fronr vcu.
Yours faithfully, T.P.Ivanov Sales Manager

Barrrn ycroBr.rs oKtDKyrcs npr{eMJreMbrMr,r Ar'rc Hac. urr 6y4eu roroBbr
pa3MegrrrTb y Bac peryrspHbre KpynHbre 3aK:Bbr.

Ecra

lff.q€u Banrero orBera.
C yraxcerureu. Ko unaepuecxr,rfi gr.rp errop

T.f[. Hranon

2.2

Quotation
Usefulwords & phrases
rrpeAJroxeHr{e

2.2.1

offer ouotation
We have received your enquiry. We thank you for vour enquirv for ... Wc'll scnd vou our quotation in thc ncarcst future. We are oleased to ouote as follows: In reply to your enquiry of ..., we regret to inform you that we cannot offer you the soods required. Rcfcrring to.your cnquirl'rrc arc plcased to lct vou know that wc can suppll, vou with ...
lead time

Mu norrywru Barrr 3:rnpoc. Mrr braroAapuu Bac sa Baru 3arrDoc o . Mu narpanuna Bau Harrre flpeAlflo]r(eHrre
6auxcarirrr

B

eu 6yayrqepr.

Mu pagu npeAJrolKr.rTr Barvr c.re.{yrouee: B orscr Ha Barrr 3iurpoc or . ... Mbr c
coxaJreHrreu coo6qaelr BaM. .rro He MoxeM npeArorr<lrrb Banr rpeSveMrlt roeaD. Ccrnascr na Baru 3a[poc. Mbr c yAoBoJrbcrBr,reu coo6qaeu Ba*r. rrro Mbr MomeM
nocraBr,ITb ... cpoK rrocTaBKr{

deliverv time Delivery: approximately 2 to 3weeks from receint of order. stock ex works deliverv method couner forwarder The orice is ... ner unit total orice VAT inclusive exclusive of VAT bank charge ouoted in US dollars oavment terms Payment is net 30 days from the shipping
date.

llogranra: npN6lusr.meJrbHo
noJlyrleHuf, 3aKiBa.
cKnaA

2--3

ne4elN co AHc

co cKlraAa

cnoco6 AocraBKH

rypbep
[epeBo3rrr.rK

Llena - ... 3a rrrvrw. o6rqas crorrMocrb
sKrroqa.s HAC

6e HnC
6anxoscratr KoMrrccrrfl
uenbr B .rroJrJrapax
YCJIOBA{ ONJIATbI

CIIIA

Onrrara B TeqeHrae -i0 aneii co AHs orry3Krr.

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Payment terms

-

open account 60days.

Ycnonus orrJrarbr orKpbrrbrfi cqfu 60 auefi.
npeAoruraTa

prepayment The quotation is valid for 30 days.
We trust we have supplied sufficient

flpeA,roxen[e AeficrBuTeJrbHo
.uneft.

B TeqeHr,re 30

information for your requirements. If you require any further information we shall be happy to let you have this, on
reouest.

Ha,4eeucr. rrro npeAoctanlrnu Barra Aocraroqlro unSopuaqurn no Barrreuy 3anpocy

Mu

Ec.nu Bau norpe6yercr narax-nu6y.& .qonoJrHr.rreJrrnar un$opMars{q. rnmr 6y4eu pagu rrpeAocraBrrrr Bau @ ro Bamefi npocr6e. flpocurr noArBepAr,rrb Harrre npeAJro)KeHHe rro

We kindly ask you to confirm the present offer bv fax. Trust the above quotation is of interest.

ibaxcv.
Hageervrcr. qro Bbmre JrKa3aHHoe [pe4rrorreHrre

Bac safiHrepecoBiuro.

2.2.2

Sample letter

Dear Sirs:

Ysaraer.rHe rocnoga! cnquir.y-

wc are plcascd to confirnr that

Ccrurascr Ha Biutr 3alpoc or 2-ro r{K,Hs^ lrc Mbr PaAu no.{rBepAr4Tb. qTo nporr3BoAr,rM nranufacture thc goods vou arc intcrcstcd in. nuTepecynqre Bac roBapbr. Ham rcrryrqnfi Our currcnt pricc-list is cncloscd hcrcwith. npeficxyparn rpr{Jraraercr. O6paqaeM Banre

With rcfcrcncc to vour

of Junc

2n'l

qro qeHa nonlrMaercr OOE Jlos.qon. nograBKr.r TpIr Mecsqa co Ar{fl noJryqeHr{fl FOB London, dclivcrv timc: thrcc months cpoK aftcr thc ordcr rcceived. Thc tcrnrs of 3ar€3a. Vcrosuc o[rrarbr no AoroBop€nnocrr.r. Hqqeeucx. trro Hanre npeAJroxeHr{e payment are the subject of negotiations.
Plcasc notc that our pricc is undcrstood to bc
BHHMaHHe.

loAxoArrT BaM v

npune4er

K

Wc hopc our offcr nrccts -vour requirenrcnts coorBercrByroqerdy 3aKery. flpocnu [pucJrarb and rvill rcsult in an appropriatc ordcr. Your 0TBgr KaK MOX(HO CKOpee. prompt reply will be appreciated.
C ynaxenlreu.

Yours faithfully, N.V. Popov Head of Import Dpt.

Ha.raruHur

oTAeJra

rrMnopra

H.B.llonos

2.3

Order
Usefulwords & phrases
3aKa3 3ar(43 Ha rrorrynKv HOMEP 3AK:BA

2.3.1
order

Durchase order. sales order

order number non-reneat order We thank you for your quotation dated

pagoeHfi sara3
.

Mu 6naroAapuu
AaTrrpoBaHHoe ...

Bac aa Barne npeAnoxeHne.

Wc arc glad to infornr y'ou that -your tcrms of drlivcr-V and pavmcnt arc quitc acccptablc to
us.

Mu pagu coo6qr.rrb Bau. qro Baum ycrroBus
nocTaBru.r I{ oruraTbr BnoJrHe nppreMneMbr Hac.

Airt

Unfortunately your conditions are not accentable to us. We find vour quoted orices much hieher

K coxa.nenuro. Bann ycroBns Ars Hac
HENDI,IEMJIEMbI.

Mu

c.ryrraeM.

qro [peAJrox(eHHbre Barwr qenrr

Englis h-Russian Brciness Correspondence Guide Book

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than those of other companies who have made us similar offers. We could place an order with you if you reduce your prices at least by 5 per cent.
Please tell us

rraMHoro Bbtrrre. rreM rleHbr Apymx xonanaurnfio
KOTOpbre cAeJr:IIrr4 narvr IIDEI,JIOXEHI4J{.

no4o6nrre

Mlr uorurn 6u paruecrqTb y Bac 3arag. ecJrrr 6u Bu yMexbrrralrx Bannn qeHbr no rpafiuefi
Meoe Ha 5 nooxenros. flpocuru coo6rqnrr rraM. ecJru 3To rpr{eMJreMo

if it's acceptable to you.

Nl'.HAC.

We are olacins an order for . Wc hayc dccidcd to place a trial ordcr with vou for... Plcasc acknowlcdgc thc rcccipt of our ordcr and fax your invoice for prepayment.

Mrr DaslreuaeM 3aKa3 Ha Mn pemulu pa3Mecrnrr y Bac npo6nufi saxas
Ha ...

llpocuu
3tu(asa

noATBepArrrb rroJryqeHne Harrrero

n orrrpitBnrb no rfarcy Barrr gq€h H4

nDe.4olrra:ry.

Your prompt execution of our order would
be appreciated. We are looking forward to your confirmation of the order.

Eyaeu [px3Harenbrrhr 3a 6rrcrpoe BbrrroJrHeHr{e
Haruero 3aKa3a.

Oxulaeu Bauero [oATBepx,qeHr{r gToro
3aKa3a.

2.3.2

Sample letter

Dear Mr. Stone:

Yeaxtael,crfi rocno4lrH Croyn

!

Many thanks for your offer of Apr.5,2001.

Your dclivcr_y and pa-ymcnt tcrms suit us though wc find -1-our quotcd priccs a bit too high. Wc hopc, horvcvcr, that _vou will grant us a discount whcn rvc bccomc your rcgular buyers.
Now rve would likc to placc an ordcr rvith vou for 5 nrachincs. Plcasc scnd .vour ordcr acknowledgement by fax asap.
Yours respectfully, V.N. Silin Manager

Boruuroe cnacu6o 3a Barue npeAnox(eHrre or 5 anpelx 2001 ro,{a. flarrrs ycroBus AocraBKlr r{ orrJrarbr H:tc

ycTpilrrBaroT.

xoTr Mbr

crrr.rTrFM.

qTo

npeAJro)Kennrre Bawr rleHbr HecKoJrbKo BbrcoKH. OAnaro Mbr Ha,AeeMcr. rrro Bu npe4ocraBnre

HaM cKr.rArry" KorAa Mbr criureM Baruuur.r
locTotrrrrbrMlr noKyrraTeJrrMrr. Cefi.rac Mbr xoreJrrr 6u pasuecrr.nr y Bac 3aKa3 Ha 5 grarn<on. flpocnrvr npacJrarb HaM noATBep4qenr.re 3aKa3a no i[axry KaK Mo]KHo
cKopee.

C yraxenneu, Mene4xcep

B.H. CuruH

2.4

OrderAcknowledgement
Usefulwords & phrases
I0ATBepxAeHr.re
lo.rITB eDx.treHne 3ar(a3a

2,4.4

acknowledgement confirmation order acknowledsement Thank you for the order. We are thankful for your order of ... for \\c rvcrc so plcascd to rcccivc in today"s nrail your order for our equipment. We are nleased to have vour first order for

Cnacu6o 3a 3axa3.

Mrr 6naro,uaDnM 3a Barrr 3aras oT ... Ha . Mu 6sun oqenb paAbr [oJryrrurb c ceroAH.flrrrHefi noqrofi 3ara3 or Bac na nanre
o6opyAoeaHHe.

Mu pagu floJryrrrrb Barrr nepnrrfi

saxa3 Ha

.

l0

English-Russian Business Correspondence Guide Book

LearningRussian-com

IIITYK . .. uieces of. Mrr no4rnepxA:rcM nocraBr(y ... B Mae. We confirm deliverv of ... in Mav. Please find our Dro-forma enclosed. llpr.uaraeu narrr cq0r-npoabopMy. Mu ynepenbr. rrro npo6nrrfi 3aKiB noJrHogrbro We are certain that a trial order will give -vou full satisfaction and wc shall bc vcr_v glad yAoBJrerBopur Bauru no)KeJraHr,rJ{. u 6y4eu pa,qbr noJryqr.rrb or Bac usnegrlre. to hear from vou.

2.4.2

Sample letter

Dear Mr. Kapustin:

Ysaraelrrfr rocnoAun Kanymrn

!

Thank vou \icrv nruch for.vour first ordcr of Cnacn6o 3a Barr nepnrrfi 3aKa3 or 01ll2l0l. Wc shall bc onl;- too plcascd to 12.04.01. Mu 6y4eu orreHb p4Abr rrosraBrrrb suppl-v _vou rvith 500 barrcls of oil within 2 Barr,r 500 6appenefi ne$ru B TeqeHue 2 uecrqer nronths aftcr vour prcpavntcnt. Plcasc notc noc.re Bamefi rpeAorrJrarbr. Coo6rqaeu Bau. that rvc shall ship thc first batch as soon as rrro Mbr oTrpy3r{M nepBylo napTr,rro. KaK ToJrbKo loiryqnM or Bac Koflr.rrc nrrar€xnoro we receive the copy of your payment order.
nopyqeHr{r.

\\"c arc quitc surc that .vou'll bc satisficd

Mrr

conepureHHo yBepeHbr" rrro

Bu

6y4ere

rvith thc qualit-v of our product and hopc to havc long lasting nrutuall_v bcncficial business relations with you. With best regards, John Smith Technical Director

AOBOJTbHbT KaqecTBOM

Harnero [po,ryKra. tt

Ha,qeeMcc Ha AoJrnre B3:MMoBbrroAHbre AenoBbre

0THolreHr.rs c BaMr,r.

C uannyvrur,rMr{ rroxteJr amyrrrvrn,

Texnnqecrcufi

gnperrop

ftrcou Cunr

2.5

Covering Letter
Usefulwords & phrases
corrpoBoAr4TeJrbHoe rrrrcbMo

2.5.1

coverins letter We are sendins vou . We are forwardins vou . Further to our letter we are sending you

Brrcruraeu Balr

.

At your request we are sending you In renlv to vou fax we are sendins vou . We are nleased to send vou ... . bv narccl nost in todavos mail
scnaratclv

Hanpanlreu Bau B gouolnenr{e K HarrreMy rrrrcbMy Mbr HaupasnseM Bau .... B coorssrcrsnn c Banrefi npocr6ofi ulr BbrcbtnaeM Bau ... B mngr na Baru ibaxc uu nanoa.erreM BaM
C yAononrcrslreM HarrDaBnseM BaM

.

. NOIITOBOH NOCbUIKOII
B ceroAHrrnnefi no.rre
OTAEJIbHbIM TIAKSTOM

.

.

2.5.2

Sample letter

Dear Mr. Johnson:

Yeax(aeMrrfi rocnogrn,{xoncou

!

In rcplv to .your fax of 05.14.2001 lyc arc scnding you, undcr scparatc covcr, thc Contract of Cuarantcc No 365 for vour
ature.

B o'resr na Baru i[anc o'r
HarIpaBJrreM

14.05.2001 urr

Bau or4enrHbrM nareroM AoroBop nopyqrrreJrbcrsa Ng -i65 Bau Ha [oAnr{cb. Jlro6esuo npocnM Bac no4mlcarr

u

English-Russian Business Coftespondence Guide Book

LearningRussian-com

KaK MOXHO CKOpee

n

HanpaSUTb HaM KOnrrrO B

Wc kindlv ask vou to sign the Contract in thc I reuenue HeAeJrlr. shortest possible time and send us the copy withinaweek. IC"*.nyr.r{MunonceJrzlunf,Mr{.
I

Cercpvrapr

P.O. Cuaopos

With best regards, P.O. Sidorov
Secretary

l2

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