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Index No 1 Contents No Water Coming In (IE Error) Refer to the Article 6687 9 2 Water Does Not Drain (OE

E Error) Refer to the Article 6688 10 3 Motor Not Operating / Rotating (LE Error) Refer to the Article 6739 11 4 Door Does not Open or Close (DE Error) Refer to the Article 6691 12 5 Keypad / Button / Display Not Working Refer to the Article 6696 13 6 Water Go In or Out of Washer (PE Error) Refer to the Article 6694 14 W-7 W-6 W-5 W-3,4 W-2 Page W-1 No 8

Index Contents Page

Temperature is not correct (t1 / t2 Error) W-9,10 Refer to the Article 3925 Clothes Not Dry Refer to the Article 3929 Dryer Drum Wont Tumble Refer to the Article 3927 Heater (Electric type) Refer to the Article 6751 Gas smell, No Flame Refer to the Article 6750 HE Error, Does not dry Refer to the Article 6776 IE Error, No Water Refer to the Article 6694 W-16 W-15 W-14 W-13 W-12 W-11

<Note> For more detail.. Please, access the Web site (LGTechAssist.com) and refer to the Article #No.

Index

Index

No 1

Contents Fan Motor Defective Refer to the Article 6775

Page R-1,2

No 7

Contents Door alarm on / Light always on Refer to the Article 5077

Page R-9,10

ICE is Not dispensed Refer to the Article 5068

R-3

Low Cooling / Freezer Fan not working Refer to the Article 6475

R-11,12

Water is Not dispensed Refer to the Article 6150

R-4

Freezer Fan not working / Frost build-up Refer to the Article 6475

R-13,14

ICE Maker is Defective, No ICE Refer to the Article 6101

R-5,6

Refrigerator compartment sensor defective. Refer to the Article 4035

R-7

Defrost function is defective. Refer to the Article 5045

R-8

<Note> For more detail.. Please, access the Web site (LGTechAssist.com) and refer to the Article #No.

Index No 1 Contents Keypad Not Working Refer to the Article 6729 2 No Power (MWO) Refer to the Article 4358 3 No Heat Refer to the Article 6167 4 Will Not Work Refer to the Article 3461 5 HS Indicator When Cook Top Cool C-7 C-5 11 C-3,4 10 C-2 Page C-1 No 8

Index Contents No Key Operation Refer to the Article 4979 Page C-11

Key Short Error Refer to the Article 4979

C-12

No Power (E/Range)

C-13

Hidden Error Code Check

C-14

12

Error Code

C-15,16

Oven Wont Heat Refer to the Article 3464

C-8

Cook Top No Heat Refer to the Article 4979

C-9,10 <Note> For more detail.. Please, access the Web site (LGTechAssist.com) and refer to the Article #No.

Major Causes can be: Water Connection, Filter Screen, Valve Issues. Not PCB. Precondition: Items to Check first a)Check if Water is On. b)Check that Hose is not Kinked. c)Check if Cold Water and Hot Water hoses are not reversed. d)Check if Inlet Screen is clogged. e)Open Faucet & Check water flow f)Open Faucet & Check water flow Step Check Item Result & SVC Action No. 1 Perform Test Mode for all Inlet Valve (PreWash, Main Wash, Hot Water, Steam, Bleach) Refer to Tech Sheet for Test Mode 2 Check Inlet Valve Voltage
Check Point Result Inlet Valve Turn On Inlet Valve NOT Turn On SVC Action No Issue Educate Customer Go to Step 2

Major Cause can be: Pump System. Not PCB. Precondition: Items to Check first a) Check for Loose Connections b) Check if Drain Hose is twisted, clogged, or frozen c) Check Drain Hose Installation (make sure Drain hose is not too high) d) Check Drain hose is max. 96 inches high and within 5ft. Of machine Step No. 1 Check Item Perform Test Mode for Drain Pump. Refer to Tech. Sheet for Test Mode 2 Check Drain Pump Voltage at Check Points Result & SVC Action
Result Drain Pump Turn On Drain Pump NOT Turn On Result 120 VAC 0 VAC SVC Action No Issue Educate Customer Go to Step 2 SVC Action Go to Step 3 Replace main PCB

Result 108 ~ 132 VAC 0 VAC

SVC Action Go to Step 3 Replace main PCB

Check Point

3 4

Disconnect Inlet Valve Connectors Check Inlet Valve Resistance


Check Point Result 0.8-1.2 k 0 or Infinity() SVC Action Normal. Check for External Problem/Cause Replace Inlet Valve

3 4

Disconnect Drain Pump Connectors Check Drain Pump Resistance at Check Points
Result 10 ~ 20 SVC Action Normal. Check for External Problem/Cause Replace Drain Pump

Other

W-1

W-2

Washer

Title :

No Water Coming In (IE Error)

Title :

Water Does Not Drain (OE Error)

Major Cause can be: Hall Sensor. Not PCB. Precondition: Items to Check first a) Check for Loose Connection b) Check to see if motor is difficult to turn by hand c) Check if anything is preventing motor from turning (Example: clothes caught on tub or gasket) d) Check if Motor Rotor Magnets are broken or cracked Step No. 1 Check Item Result & SVC Action

Step No. 5

Check Item From PCB, disconnect Hall Sensor connector and Stator connectors. Refer to Tech Sheet for Hall Sensor and Stator Connectors

Result & SVC Action

Disconnect the Hall Sensor and Stator connector from the Motor. Check Resistance of Hall Sensor at Test Points.
Test Points Result 8 ~ 12 k (1) & (5) Other 8 ~ 12 k (2) & (5)
(1)(2) (5)

SVC Action Check Test Points (2) & (5) Replace Hall Sensor Go to Step 3 Replace Hall Sensor SVC Action

Check Resistance of Hall Sensor at PCB Test Points. Refer to Tech Sheet for Hall Sensor Test Points

Test Points (Ha) & (GND)

Result 8 ~ 12 k Other

SVC Action Check Test Points (Hb) & (GND) Replace Wire Harness Go to Step 7 Replace Wire Harness SVC Action Check Test Points (V) & (W) Replace Harness Check Test Points (U) & (W) Replace Harness Replace Main PCB Replace Harness

Other Test Points

(Hb) & (GND)

8 ~ 12 k Other Result 8 ~ 11

Check Resistance of Stator at Test Points.

Result

(1) (2)(3)

Check Test 8 ~ 11 Points (1) & (3) (1) & (2) Replace Other Motor Check Test 8 ~ 11 Points (2) & (3) (1) & (3) Replace Other Motor 8 ~ 11 (2) & (3) Other Go to Step 4 Replace Motor

Check Resistance of Stator at PCB Test Points. Refer to Tech Sheet for Hall Sensor Test Points

Test Points

(U) & (V) Other 8 ~ 11 Other (U) & (W) 8 ~ 11 Other

(V) & (W)

Connect Hall Sensor and Stator to Motor.

W-3

W-4

Washer

Title :

Motor Not Operating / Rotating (LE Error)

Title :

Motor Not Operating / Rotating (LE Error)

Major Cause can be: Door Latch. Not PCB. Precondition: Items to Check first a) Check for Loose Connections. b) Check Door Installation and confirm Door is Not hanging c) Confirm the door hook latches with door switch d) Confirm Door Hook spring is operational Step No. 1 Check Item Select Normal Cycle or Test Mode* *Refer to Tech Sheet for Test Mode 2 Result & SVC Action

Precondition: Items to Check first a) Check for Loose Connection b) Check if any of the Buttons are stuck in the Panel

Step No. 1

Check Item Check if Machine is Front Load and Power On. All other Washer Go to Step 4

Result & SVC Action


Result Does NOT Power ON Does Power ON Result Display Light Up Display NOT Light Up SVC Action Go to Step 2 Go to Step 4 SVC Action Replace Display PCB Go to Step 3 SVC Action Replace Display PCB Replace Main PCB SVC Action Replace Display PCB Replace Main PCB

Result

SVC Action

Mechanical Door Locks but Issue Does NOT Unlock Check Switch Cycle Starts, but Electrical Issue Door does NOT Go to Step 2 Lock Result Clicking Noise SVC Action Go to Step 3

Spin Drum with Hands

Check if Door Switch makes clicking noise (1-3 times) when START button is pressed Check Door Switch resistance at Test Points below. Test at 77F

No Clicking Noise Replace PCB

3 3
Test Points Result SVC Action Check Test Points (3) & (4) Replace Door Switch Check Test Points (4) & (5) Replace Door Switch Replace Main PCB Replace Door Switch

Check LED on Main PCB

Result LED DOES Light UP LED Does NOT Light UP

700-1500 (2) & (4) Other 60-90 Other INFINITE / (4) & OPEN (5) Other

(3) & (4)

Check if sound comes from the Buzzer and the LED light turns on when selecting different Cycles Check if Display PCB cracked or broken

Result Cracked / Broken PCB Display PCB NOT Defective

(2)

(3)

(4)

(5)

W-5

W-6

Washer

Title :

Door Does not Open or Close (DE Error)

Title :

Keypad / Button / Display Not Working

Major Cause can be: Pressure Switch. Not PCB. Precondition: Items to Check first a) Check for Loose Connection b) Check the Air Chamber c) Check if the Tube is clogged or has water leakage d) Check if Inlet Valve is Defective e) Check if the Drain Pump is Defective Step No. 1 Check Item Disconnect the Pressure Switch Connector Check Resistance of Pressure Switch Result & SVC Action

Result 21 ~ 23 k

SVC Action Replace Pressure Switch Replace Main PCB

Other

Check Point

W-7

W-8

Washer

Title :

Water Go In or Out of Washer (PE Error)

Title :

Title :

Temperature is not correct (t1 / t2 Error)

Title : Temperature is not correct (t1 / t2 Error)

Check Item Check Resistance of Heating Thermistor. Verify with Table 1.

Result & SVC Action


Result Resistance Value NOT Match Temperature Resistance Value Match Temperature SVC Action Replace Thermistor Go to Step 6 (R : k 30%) Temp () 110 120 130 140 15 160 Resist ance 5.2 4.3 3.9 3.0 2.5 2.2

Step No. 1

Check Item Is Dryer Gas or Electric?

Result & SVC Action


Result Gas Dryer Electric Dryer SVC Action Go to Step 2 Go to Step 4

Check if Gas Dryer produces Heat while running Normal Cycle.

Result Heat is output Heat is NOT output

SVC Action Go to Step 3 Go to Step 4

<Table 1>
Temp () 50 60 70 80 90 100 Resist ance 18 14.2 11.7 9.3 7.7 6.2

Check Gas Valve Manufacturer

Result STARION Gas Valve KANBISHI Gas Valve

SVC Action Replace with KANBISHI Gas Valve Go to Step 4

Starion

Kanbishi

6 7

Reconnect Thermistor Connector From PCB side, disconnect Thermistor Connector Refer to Tech Sheet for Thermistor Connector location on PCB

Disconnect Thermistor Connector.

Check Resistance of Thermistor at Connector Test Points. Refer to Tech Sheet for Hall Sensor Test Points

Result Resistance Value NOT Match Temperature Resistance Value Match Temperature

SVC Action Replace Wire Harness Replace Main PCB

W-9

W-10

Dryer

Major Cause can be: Thermistor Connection. Not PCB. Precondition: Items to Check first a) Check for Loose Connection b) Check that distance between igniter and flame holder is between 3~6mm (Gas Dryer Only)

Step No.

Title :

Clothes are not Dry / Long Drying Time

Title :

Dryer Drum Wont Tumble

Step No. 1 2

Check Item

Result & SVC Action

Step No. 1

Check Item Perform Test Mode to tumble the Dryer while Door is Closed. Refer to Tech Sheet for Test Mode

Result & SVC Action

Perform Test Mode to tumble the Dryer without Heat. Refer to Tech Sheet for Test Mode Verify Moisture Sensor Operation display while touching Moisture Sensor. CAUTION: Keep hand close to filter housing to avoid being hit by moving vanes

Result DE Error No DE Error

SVC Action Replace Door Switch Go to Step 2

Test

Result

SVC Action

Display Number Remove Hand Damp Decrease from Moisture Cloth to Sensor Moistur Below 100 NOT e Replace Sensor Decrease or Moisture NOT Below Sensor 100 Display Remov Number Go to Step 3 e Cloth Increase from Display Replace Moistur Number Moisture e NOT Sensor Sensor Increase

Check Resistance of Door Switch

Result 0~3 Other

SVC Action Replace PCB Replace Door Switch

Check if Dryer produces Heat while running Normal Cycle.

Result

SVC Action

Gas Dryer Check Ignitor Condition Heat is Electric Dryer NOT output Check Heater Condition Heat is Replace Output Main PCB

W-11

W-12

Dryer

Major Causes can be: Venting, Long Vent, Clogging. Not PCB. Precondition: Items to Check first a) Check for Loose Connection b) Verify that enough clothes are in dryer to come in contact with Moisture Sensor c) Check Dryer Function on Timed Cycle

Precondition: Items to Check first a) Check if anything is causing the motor to be stuck b) Check the Belt Assembly between Idle Switch and Motor Switch c) Check the Roller Assembly d) Verify Dryer Load size is appropriate

Title :

Dryer does not Heat (Electric Dryer)

Title :

Gas Smell / Does not Dry (Gas Dryer)

Major Causes can be: Exhaust is clogged, Thermostat, or Heat Element. Not PCB. Precondition: Items to Check first a) Check Power Check Vents for Twists, Clogs, Foreign Material b) Check for Foreign Material in Blower c) Check Filter installation d) Check Correct Power Cable installation Step No. 1 Check Item Disconnect Heater Wire Connector Check Resistance at Heater Check Points Result & SVC Action
Test Result 18~22 - Other 18~22 Other - 36~44 Other SVC Action Check - Replace Heater Check - Replace Heater Go to Step 2 Replace Heater

Step No. 1

Check Item Check Gas Valve Manufacturer

Result & SVC Action

Starion

Kanbishi

Check Gas Valve Voltage

Result Other Under 90 VDC

SVC Action Replace Main PCB Go to Step 3

Check TH Thermostat Check Points

Test TH2 & TH3

Result

SVC Action

Less than Replace Main PCB 1 Other Replace Thermostat

Check Resistance of Gas Valve

Test

Result Below 1.5 k

SVC Action Replace Valve 1 Replace Main PCB Replace Valve 1 Replace Main PCB

Above1.5 k Below 1.5 k Valve 2 Above1.5 k

Valve 1

W-13

W-14

Dryer

Precondition: Items to Check first a) Check for Loose Connection b) Check if enough voltage being provided to Dryer (over 100 VAC) c) Check that distance between igniter and flame holder is between 3~6mm

Title :

Dishes Do Not Dry (HE Error)

Title :

No Water Going Out (OE Error)

Major Cause can be: Heater. Not PCB. Precondition: Items to Check first a) Check for Loose Connection b) Check PCB Serial Number Serial Number Before 909** should be replaced Step No. 1 Check Item Disconnect connector for Heater in Sump Pump Check Heater Resistance at Check Points Result & SVC Action

Major Cause can be: Drain Pump. Not PCB. Precondition: Items to Check first a) Check for Loose Connections b) Check if Drain Hose is twisted, clogged, or frozen c) Check Drain Hose Installation (make sure Drain hose is not too high) Step No. 1 Check Item Perform Test Mode for Drain Pump. Refer to Tech. Sheet for Test Mode 2 Disconnect Drain Pump Connectors Check Drain Pump Resistance at Check Points Result & SVC Action
Result Drain Pump Turn On Drain Pump NOT Turn On SVC Action No Issue Educate Customer Go to Step 2

Result INFINITE / OPEN 10 ~ 14

SVC Action Replace Sump Heater Replace Main PCB

Heater assembled in the sump

Result 24 ~ 29

SVC Action Go to Step 4 Replace Drain Pump

Check Point

Other

Check Point

Reconnect Drain Pump Connectors. Perform Test Mode for Drain Pump Check Drain Pump Voltage at Check Points
Result 120 VAC 0 VAC SVC Action Replace Drain Pump Replace main PCB

W-15

W-16

D/Washer

Title :

Fan Motor defective

Major Causes can be: Freezer Door does not close, Freezer Fan Motor, and Cycle System. NOT PCB Precondition: Items to Check first 1)Check for Loose Connection (Fan Motor housing). 2)Check if the fan housing or motor is frozen . 3)Check if Fan blade was stuck or damaged. 4)Confirm the temperature setting of the freezer. 5)Check Step to see if the evaporator is iced up.

FAN Motor Maker


< Fig.1 >

No.
1

Check Item

Result & SVC Action


Result

Check Serial Number and Maker of motor. (See Fig.1)

SVC Action Serial refer to page After 902** Number R-11, 13 Serial Before Check Number 902** Motor Maker Replace LG Motor & Main Motor Board Maker Go to Oh Sung Step 2 Part
Condition Part Result 9 ~ 16 VDC Other 0~5 VDC Other SVC Action Check Replace Main PCBA Go to Step 3 Replace Main PCBA SVC Action Adjust Fan Remove Ice Replace Main PCBA

LG

Oh Sung

Check Voltage Fan Motor (See fig.2)

Check Point FAN Motor Voltage


< Fig.2 > Vcc : 9~16V VCC GND F/B

Test Mode #1

3 Check condition

Result Fan is Locked Fan is Frozen Other

F/B : 0 or 5V

R-1

R-2

DIOS

Title :

ICE is Not dispensed

Water is Not dispensed


Major Causes can be: Dispenser Paddle malfunction, Clogged Filter, Frozen Water Tank. NOT PCB Precondition: Items to Check first 1)Check if water pipe is clogged 2)Check if water is leaking at a JOINT 3)Check Water pressure might be set too low 4)Check if water filter was installed correctly 5)Adjust the filter and retry test 6)Check if the water pad is jammed 7)Check if the micro switch works properly 8)Check if Water leaks due to a damaged Inlet tube. 9)Check if the drain hose is clogged by a crushed tube 10)Check if water valve and pilot valve have a loose connection

Major Causes can be: Auger Motor malfunction, Ice stuck, Dispenser Paddle malfunction, Cap Duct Door not open. NOT PCB Precondition: Items to Check first 1)Check Loose connection

Step No.
1

Check Item
Check Cap Duct Door

Result & SVC Action


Condition Push Pad & Door Close SVC Action Check ICE is clumped Cap Duct , ICE Outlet is Open clogged , ICE Pad Stuck Go to Do Not Open Step 2 Result

Step No.
1

Check Item
Check Resistance Water valve
Check Point

Result & SVC Action


Part Result 360~420 SVC Action Check Dispenser Water Valve Replace Pilot Water Valve Go to Step 2 Replace Dispenser Water Valve SVC Action Check Dispenser Valve Relay Replace Dispenser PCBA Check Loose Connection Replace Main PCBA

Part

Result

Solenoid

Pilot Water Valve

Other

Check Point

Check Voltage Solenoid & Auger Motor

Auger Motor

SVC Action 110~120 Check VAC Auger Motor Solenoid Replace Other Dispenser PCBA Replace 9~12 VDC Display Auger PCBA Motor Replace Other Dispenser PCBA Part Result

Dispenser 360~420 Water Valve Other

Check Voltage Pilot valve & Dispenser valve Relay

Part

Result ON : 12VDC OFF : 0V Other

Pilot Valve Relay

Dispenser ON : 12VDC Valve OFF : 0V Relay Other

R-3

R-4

DIOS

Check Resistance Solenoid & Auger Motor

SVC Action Check 44 ~ 54 Auger Motor Solenoid Replace Other Solenoid Go to 9.9 ~ 12.1 Auger Step 3 Motor Replace Other Auger Motor

Title :

Ice Maker defective, No ice

Step Check Item No.


1 Check Precondition

Result & SVC Action


Result Normal Abnormal SVC Action Go to Step 2 Adjust the problem
Result SVC Action

Type 2. Twisting Icemaker


Step 1) Start Display ALL ON MODE Step 2) Check icemaker code - If Er- is displayed, clumped ice is blocking the dispenser or icemaker. - If Er-Is error code is displayed, the ice sensor is defective.

Check ICE Maker Caution ICE Maker Type

Condition

Type

Go to Heating Normal Precondition ICE Maker Abnormal Replace ICE Maker Function Test Replace Twisting Normal Main PCBA ICE Maker Abnormal Replace ICE Maker

R-5

R-6

DIOS

Major Causes can be: Ice maker system and storage capacity, not PCB Precondition: Items to Check first 1)Check if water pipe is clogged or frozen 2)Check if water is leaking at a joint 3)Water pressure might be set too low 4)Check if water filter was installed correctly 5)Check if the ice duct is frosted up and clear it 6)Check if the beta gasket is sealed 7)Check if the ice room door is opened or not sealed 8)Icemaker room temperature should be below 1 9)Check if filler arm was frozen and remove frost 10)Check if the sensor is blocked or needs cleaning 11)At least 120 minutes passed to make ice after water comes into icemaker 12)At least 24 hours has passed without a ice bin full of ice (not in case of installation)

ICT Maker Function Test


Type 1. Heating Ice Maker

Title : Refrigerator compartment sensor defective


Major Causes can be: Damper Motor, Damper Freezing, Defrost System, Freezer Fan Motor. NOT PCB Precondition: Items to Check first 1)Check Loose connection 2)Adjust Sensor position

Title : Defrost function is defective, ER-DH


Major Causes can be: Damper Motor, Damper Freezing, Defrost System, Freezer Fan Motor. NOT PCB Precondition: Items to Check first 1)Check for Loose Connection 2)Check if Drain Pipe was frozen and remove the ice 3)Make sure Refrigerator temperature is below 41 F 4)If it has a serial number starting after 9**, you need to push Freezer and ICE Plus Button simultaneously to check the error code on the display. Before 9**, it displays the error code as soon as it is plugged in. 5)Plug out and in, Start Test Mode. (SxS : Push Test Switch 2 time, 3D/4D : Push Test Switch 3 time)

Step No.
1

Check Item
Check Resistance Sensor Refer to the Sensor Table under here

Result & SVC Action


Condition Power OFF & Unplug Sensor Connection Result OK SVC Action Go to Step 2 Replace Refrigerator Sensor SVC Action Replace Main PCBA

NG

Step No.
1

Check Item
Check Resistance between ends of Fuse-M Check Resistance between ends of Defrost Sensor Check the Voltage of defrost heater RELAY on the main PCB

Result & SVC Action DIOS Top Mount


Result 0 Other Value SVC Action Go to Step 2 Replace Fuse-M SVC Action Go to Step 2 Replace Def Sensor

Check Error Code

Condition

Result Appear rS error Code Do Not Appear Error Code

Reconnect Sensor Connection & Power ON

2
Explain to customer the unit is normal

Result Sensor Table Value Other Value Condition Result

Sensor Table

SVC Action Check 110~120VAC Heater OFF Heater ON Replace Other Main PCBA Replace 0 ~ 2 VAC Defrost Heater Heater OFF Replace Other Main PCBA

Def Sensor R-7 Fuse-M R-8

Title :

Door alarm on / Light always on

Door Switch
< Fig.1 >
Check Point

Major Causes can be: 1)Refrigerator and freezer doors do not close 2)DOOR SWITCH was pressed when door was CLOSED 3)Alignment of the Door Hinge 4)Gaskets are Torn, Ripped, Dirty

Door Switch

Step No.
1

Check Item
Check DOOR DOOR Alignment

Result & SVC Action


SVC Action Check & Adjust Normal Door Switch Location Adjust Abnormal Door Alignment Result Condition Result 0 Switch ON Other Infinite Switch OFF Other SVC Action Check Switch OFF Replace Door Switch Go to Step 3 Replace Door Switch

Check Resistance DOOR SWITCH See Fig.1

[Improvement History] Door Switch


DIOS NG From 808MR** to 007MR** OK After July.2009
Serial Number Improved

[Improvement History] Door Hinge


3 Check Working of DOOR LAMP Check Door Lamp Voltage at the Check Points on the PCB. *Refer to Tech Sheet for the Door Lamp Check Points.
Condition Door Close Result SVC Action Check 0 ~ 2 VAC Door Open 110 ~ 120 VAC Other Replace Lamp Replace Main PCB

Before

Add one screw that will act as a guide to align all the components and to avoid movement.

Door Open

After R-9 R-10

Top Mount

Title : Low Cooling / Freezer Fan not working


Major Causes can be: Freezer Door does not close, Freezer Fan Motor, and Cycle System. NOT PCB Precondition: Items to Check first 1)Check refrigerator and freezer doors do not close 2)Check if the DOOR SWITCH was pressed when door was CLOSED. 3)Adjust the alignment of the door hinge. 4)Check if the door gasket fits snugly against the case. 5)Check the connection status and fasten the fan motor housing.

Check Voltage for F-FAN

Step No.
1

Check Item
Check Fan Motor

Result & SVC Action


Result Working SVC Action Go to Step 2 Check Fan Motor is Frozen Check Fan Blade is Stuck Result

Do Not Work

Check Voltage of Freezer FAN RELAY (F-FAN) (See. Check Voltage for FFAN, Page R-12)

SVC Action Check 12 ~ 16 VDC GND F/B. Vcc - GND Replace Other Main PCB Go to 1 ~ 4 VDC Step 3 GND F/B. Replace Other Main PCB Part SVC Action 110~120 Check VAC Heater OFF Heater ON Replace Other Main PCB Go to 0 ~ 2 VAC Precondition Heater OFF Replace Other Main PCB Part Result

Check Voltage DEF Heater (See. Check Voltage for DEF Heater, Page R-14)

R-11

R-12

Top Mount

DIOS

Title : Freezer Fan not working / Frost build-up


Major Causes can be: Freezer Door does not close, Freezer Fan Motor, and Cycle System. NOT PCB Precondition: Items to Check first 1)Check refrigerator and freezer doors do not close 2)Check if the DOOR SWITCH was pressed when door was CLOSED. 3)Adjust the alignment of the door hinge. 4)Check if the door gasket fits snugly against the case. 5)Check the connection status and fasten the fan motor housing.

Check Voltage for DEF Heater

Step No.
1

Check Item
Check Sealing of DOOR GASKET

Result & SVC Action


SVC Action Go to Step 2 Fix or Replace GASKET

Normal Abnormal

Check Voltage of Freezer FAN RELAY (F-FAN) (See. Check Voltage for FFAN, Page R-12)

SVC Action Check 12 ~ 16 VDC GND F/B. Vcc - GND Replace Other Main PCB Replace F-FAN 1 ~ 4 VDC Motor GND F/B. Replace Other Main PCB Part Result

Before

After (Nov.2009)

Gasket defect

R-13

R-14

Top Mount

DIOS

Result

[Improvement History] Door Gasket

Title :

Keypad Not Working

Title :

No Power

Major Cause can be: Loose Connection. Not Main PCB. Precondition: Items to Check first 1) Check for Defective Latch 2) Check if Door and Latch are aligned correctly 3) Loose Connections Step No.
1

Major Cause can be: Fuse or Loose Connection. Not Main PCB. Precondition: Items to Check first 1)Loose Connections for Power Connection Step No.
1

Check Item
Push Any Key

Result & SVC Action


Condition Power ON Result No Sound Sound SVC Action Go to Step 2 Replace PCBA SVC Action Go to Step 3 Replace Fuse SVC Action Go to Step 4 Replace Noise Filter

Check Item
Check ALL Keys Operate

Result & SVC Action


Condition SVC Action START or EZ-ON Go to Do NOT Operate Step 2 Some Replace Keys Operate Keypad ALL Keys Do Replace NOT Operate Keypad Result

Door CLOSE

Check Fuse Resistance Check Point

Result Short (0 ) Open (Infinite)

Check Secondary Switch Resistance Condition Secondary Switch Door OPEN Result Under 10 Other Approx. 0 (short) Other SVC Action Go to Step 3 Replace Secondary Switch Go to Step 3 Replace Secondary Switch

Check Harness Connection Status

Result Short (0 ) Open (Infinite)

Check Thermostat Resistance Result SVC Action Replace PCBA Replace Thermostat

Check Keypad Operation

Condition Door CLOSE

Result

SVC Action

Check Point

Short (0 ) Open (Infinite)

Some or ALL Replace Keys Main Board Do Not Operate

C-1

C-2

MWO

Check Point

Door CLOSE

Check Point

Title :

No Heat

Step No.
4

Check Item
Check Resistance MGT Check Point

Result & SVC Action


Condition Result SVC Action Go to Step 5 Replace MGT

Major Causes can be: Magnetron, HVT, HV Capacitor, HV Diode. Not Main PCB. Precondition: Items to Check first 1)Loose Connections for PCB, Relay ,MGT, HVD, HVC, Micro S/W. Step No.
1

Check Item
Check the Keys Operate

Result & SVC Action


Condition Door CLOSE Result START or EZ-ON Do NOT Operate START or EZ-ON Do Operate SVC Action Go to Step 2 Go to Step 3

Power Infinite Off & Discharge Any other value

Check Resistance HVT Primary Winding Primary Winding

Part High Low High Low

Result 0.2 ~ 0.5 Any other value

SVC Action Go to Step 6 Replace HVT

Check Resistance Secondary Switch

Condition

Result Under 10

SVC Action Adjust Switch location Replace Secondary Switch High

Secondary & Primary Switch

Door OPEN Other

Check Point

Door CLOSE

Approx. 0 Adjust (short) Switch location Other Replace Secondary Switch 6 Check Resistance HVT Secondary Winding

Low

Part

Result 50 ~ 120 Any other value 0 Any other value

Check Resistance MGT Check Point

Condition

Result

SVC Action Go to Step 4 Replace MGT

Check Point

Power Less than 1 Off & Discharge Any other value

Replace PCBA Replace HVT Replace PCBA Replace HVT

C-3

C-4

MWO

Check Point

SVC Action

Title :

Will Not Work

MWO

Title :

Precondition: Items to Check first 1) Loose Connections 2) Check Defective latch 3) Replace or Adjust Primary or Secondary Micro-switch Step No.
1

Check Item
Check Resistance Fan Motor

Result & SVC Action


SVC Action Go to Step 2

Condition

Result - 23 ~ 50

Check Point

Power OFF

- 5 ~ 15 - -

Any other value

Replace Fan Motor

SVC Action

Check Resistance Turn Table Motor

Condition

Result 2.5 ~ 3.5 k

Check Point

Power OFF Any other value

Replace Turn Table Motor

C-5

C-6

MWO

Replace PCBA

Title :

HS Indicator When Cook Top Cool

Title :

Oven Not Heating

E/Range

Major Cause is from the Limiter in Element. Not Main PCB. Precondition: Items to Check first a) Check that Cook Top heaters are Turned Off. b) Check Wire Harness and/or Loose Connections Step No.
1

Major Causes can be: Connections to Bake/Broil Element and Relay PCB. Not Main PCB. Precondition: Items to Check first 1) Check for Loose Connections at Connectors and Relays 2) Perform Check Items when Oven is at Room Temperature Step No.
1

Check Item
Unplug Heater Element Check Resistance of Triple Surface Heater Element at Test Points based on Cook Top Temperature

Result & SVC Action


Temp.

Check Item
Check Resistance at Thermostat Ends

Result & SVC Action


Condition Result 0 (short) Unplug Thermostat Any other value SVC Action Go to Step 2 Replace Heater Thermostat SVC Action Check Broil Heater Replace Bake Element Check Convection Heater Replace Broil Heater Go to Step 3 Replace Convection Heater

Result INFINITE / OPEN Other SHORT / CLOSED Other

SVC Action Normal Result Replace Heater Element Normal Result Replace Heater Element

Below 150F

Above 150F
2B 1B

Check Point 2 Check Resistance Values of all Heater Elements Part

Result 17

Bake Heater

Other 14

Broil Heater Other Check Point Convection Heater 3 Check Resistance Value of Thermistor 17 Other

Condition

Check Point

SVC Action Replace About 1.09 K PCBA Cooling Down Replace Other Thermistor Result

C-7

C-8

E-Range

Title :

Cook Top NO Heat

Fig.

Major Causes can be: Element Failure, Loose Connection, Relay PCB. Not MAIN PCB. Precondition: Items to Check first 1)Loose Connections Step No.
1

Check Item
Loose Connection

Result & SVC Action Relay Harness

PCB to PCB

Check Resistance Radiant Heater . Relay PCB Connector 13 Pin 1 Neutral Pin 2 Neutral Pin 4 Neutral Condition Result About 100 SVC Action Replace PCBA Replace Radiant Heater

Cooling Down Heater

Infinite

N E-Range

C-9

C-10

Title :

No Key Operation

Title :

Key Pad Shorted Error

Major Causes can be: Loose Connection or Glass Touch Control Panel. Not Main PCB. Precondition: Items to Check first 1)Loose Connections Step No.
1

Check Item
Loose Connection Key Pad

Result & SVC Action

Major Causes can be: Loose Connection or Glass Touch Control Panel. Not Main PCB. Precondition: Items to Check first 1) Check operation after cooling down, Keypad Short due to Heating during operation. 2) Reset Power (Plug out and in)

Condition

Result Normal Operation

SVC Action End Go to Step 2

Step No.
1

Check Item
Unplug Key-pad tail During 1 minute. And reconnect.

Result & SVC Action

Reconnec tion Abnormal

Condition

Result

SVC Action Replace Key Pad

Normal Operation 2 Replace Key Pad Condition Result Normal Operation Replace Key Pad Abnormal Reconnec tion Display error End Replace PCBA

SVC Action

Replace Main PCBA

Key Pad Connection

C-11

C-12

E-Range

Title :

No Power

Title : Hidden Error Code Check When the oven fails during a cooking cycle, -. Cancel the cook mode -. In case of failure, the F-code will not display during normal operation. (Model LRE3091 series) -. F-code logs are stored in the EEPROM. Check the failure code by following these steps: 1. Press the CLEAR button. 2. Press the BAKE and BROIL buttons at the same time If the oven fails, a failure code will display, as shown in FIGURE 1. Type of F-Code Times this failure has occurred

Major Causes can be: Power Connection, Power Cord, or LVT. Not Main PCB. Precondition: Items to Check first 1)Loose Connections for Power Connection Step No.
1

Check Item
Check resistance Thermostat Check Point

Result & SVC Action

Result Short (0 ) Open (Infinite)

SVC Action Go to Step 2 Replace Thermostat

Check resistance LVT (Low Voltage Transformer)

First, Cooling Down the Oven.

Primary

Part

Result 10 ~ 99 Other

Secondary

SVC Action Check Replace LVT Check

FIG. 1

If the oven has not failed, the oven will display as shown in FIGURE 2.

Check Point

1~9 Other 1~9 Other


C-13

Replace Main PCBA Replace LVT

FIG. 2

NOTE: After checking for the F codes, press CLEAR to remove all codes. C-14

E-Range

Replace LVT

Problem : Title : Error points Check these Code to resolve the problem listed. The errors are listed in order with the most frequently occurring issues first. LRE30757 / LRE30453 (All Error codes displayed)
Description F-1 Key Short Error How to detect When any keys are continuously shorted for over 60 seconds. In case of door lock failure in operating lock motor. Check point Keypad malfunction

Title : Error Code

LRE3091 / LSE3092ST LRG3097 / LRG3095 / LRG3093


Description F-1 Open Sensor Shorted Sensor Key Short Error Error Process -. Cook Clear -. Save error log -. Cook Clear -. Save error log -. F3 Display & Cook Clear -. Save error log -. Cook Clear -. Save error log -. Cook Clear -. Save error log -. Cook Clear -. Save error log Check point 1. Wiring 2. Oven Sensor 1. Wiring 2. Oven Sensor 1.Keypad malfunction

F-2

Door Lock Fail

1. Electric wiring 2. Motors resistance 3. Micro switch 1. Wiring 2. Oven sensor

F-2

F-3

F-3

Open Sensor

Oven sensor (thermistor) remains open for over 1 minute during cooking.

F-5 1. Wiring 2. Oven sensor

Temp Probe Shorted Oven Hot

1. Wiring 2. Temp Probe 1. Oven Sensor 2. Relay 1. Electric Wiring 2. Motor Resistance 3. Micro Switch

F-4

Shorted Sensor

Oven sensor (thermistor) is short for over 1 minute during cooking.

F-6

F-10 F-7 No Heating While door is closed, if starting oven temperature does not exceed 150 and oven temperature is less than or equal to starting temperature over 5 minutes during preheating, 1. Electric wiring 2. Heater 3. Oven sensor

Door Lock Fail

F-11

No Heating

-. F11 Display & Cook Clear -. Save error log

1. Electric Wiring 2. Heater 3. Oven Sensor

C-15

C-16

E-Range

F-9

Oven Hot

The oven temperature is over 650 continuously for 2 minutes while cooking. (except self cleaning mode)

1. Oven sensor 2. Relay