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Kolleen Dibble-Smith P.O.

Box 49- Redding, CT 06896


Experienced Senior Executive, successful in leading complex sales organizations , building high performance results oriented teams, high level business to busin ess sales globally and acquisition integration. Expertise in turning around u nderperforming operations, development of cross sell strategy and channel optimi zation. Brown Printing Company 2010 to 2011 VP of Sales SE Region-Recruited as a change agent outside of print industry to c reate high performance work culture and create new partnerships outside of core business to reverse declining market share. Created grass roots employee ment oring and development program. Took last place team in the business and grew revenue 7% ranking #2 Defined new sales coverage model and pipeline growth reversing downward trend Created senior level forums increasing client retention by 50%. Brokered new partnerships overcoming barriers to new entry points with new serv ices Ikon Business Services 2008 to 2010 Regional Sales Director-Directed the efforts of matrixed sales group exceeding p rofit and growth objectives for outsourced document management services across 9 states. Architected sales and operations plan to stop erosion of market share while increasing profitability through annuity streams. Redefined go to market approach increasing pipeline 32% and annuity streams 18%. Developed and deployed key sales and operational strategies Grew expansion business by 50% achieving profit and growth objectives Secured 3 significant multimillion dollar net new deals totally over 18.8M in f irst year Achieved sequential sales growth Quarter over Quarter in 5 out of 7 Areas 6%-15 % Increased Net New Wins (38%) through innovative sales management process inclus ive of coaching sessions and QBRs and training for sales and operations Pitney Bowes 2007 to 2008 Vice President Sales-Legal- Asked by Divisional CEO to rejoin Pitney Bowes to revive and transform sales organization during tumultuous time. Responsible fo r $125MM revenue budget delivering outsourcing services for document and records management, e-discovery, lit support/print solutions integrating 2 newly acquir ed companies. Created and deployed sales strategies, metrics, compensation, and collateral shaping sales coverage model. Develop consultative team approach across 3 sales groups within legal vertical delivering 39% growth over prior year- increasing sales participation 45% Produced executive level sales training, delivered with limited resources ahead of time Designed Sales compensation and recognition programs to complement direction an d growth of company

Travelex 2006 to 2007 President of Sales, Americas- New position created to determine viability of U.S . market. Designed collateral and high impact presentations for upper end of mar ket. Transformed credit policies opening opportunities to acquire large enterpr ise clients. Re-evaluated decision and exited direct sales within the U.S. marke

t. Worked with senior executive team and restructured the business to focus on European market. Pitney Bowes 1983 to 2006 Global SVP Enterprise Relationship Management - (2003 to 2006) Developed and provided executive leadership for global multifunctional teams, di recting operations and negotiating multinational contracts. Created sales cultu re and performance metrics, selling complex integrated outsourcing solutions ac ross several lines of business globally, driving 25% revenue growth. Developed collaborative compelling value proposition to win globally Vice President, Atlantic Division (1996 to 2003) Promoted to transform and revitalize $350M Division into a World Class Team ac ross multiple disciplines. Built High Performance work culture with lowest tur nover 18% vs >28%. Ranked 1 out of 5 two years in a row. Delivered significant productivity gains and cost improvements (16% and 55% respectively). Took the d ivision from last to first in growth, customer satisfaction, client and employee retention in two years receiving prestigious Chairmans Award National Vice President, Solution Sales-(1995 to 1996) Transformed commodity-based sales team into selling enterprise software applicat ion, increased revenue $32MM to $38MM increasing revenue +18.5%. Vice President Sales, Southwest Division-(1994 to 1995) Led a $110M P & L reorganized sales organization of 500 reps building Directo r level bench. Achieved 100% of Solutions budget ranked #2 out of 6 .Established sales coverage guidelines Region Vice President, Facsimile Division-(1992 to 1994) Grew Sales 50% for Government/Commercial Sales. Achieved #1 ranking 2 years Branch Manager and National Account Manager-(1983 to 1992) Top producing Branch Manager and sales rep for 9 consecutive years respectively. Professional Leadership Courses Effective Decision Making Harvard University Managing People for Maximum Performance Harvard University Personnel Development PDI-Dallas and PDI New York Financial Analysis for Non-Financial Mgr University of Chicago Corporate Entrepreneurship Babson School of Executive Education Building the Leadership Engine University of Michigan Education BS, Business Management/Marketing, Oakland University, Rochester, MI