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Timothy Moran

2735 SE 89 Avenue Apt 8, Portland, OR 97266 Summary of Qualifications
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(503) 425-9678

Professional experience developing business applications in C# and A SP.NET MVC 3 for desktop and web use. Proven ability to consistently deliver quality products on or ahead of schedule. Experienced in organization of beta teams for testing and refining products before deployment. Strong intuition, creative problem-solving skills and ability to unite multiple departments toward a common goal. Self-motivated, organized and able to multi-task effectively in a high-pressure, deadline-driven environment. Enjoys collaborating with a team and works well alone with minimal superv ision.

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Software & Technologies

Languages: C#/.NET, JavaScript, Regular Expressions, HTML Frameworks: WPF, Windows Forms, MVC3, KnockoutJS, jQuery Databases: SQL Server 2005/2008

Applications: Visual Studio 2010, Vault (Version Control), SSIS, Redmine Operating Systems: Windows XP/7

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Paypal & FedEx API, AutoHotkey

Experience Software Developer - Retail Imaging Management Group

April 2010 – Present

Responsible for development and maintenance of in -house ticket management system using C#/.NET. The software manages troubleshooting tickets for nationwide photo lab support, on -site technician dispatching, warehouse inventory, and bench repair. Learned new web development framework and delivered web counterpart to in -house ticket management software using ASP.NET MVC3 in six-week timeframe. Application is used nationwide by field support team via desktop and mobile browsers. Lead development of ecommerce site, including application and database design, as well as PayPal payment integration. Assisted database administrator in maintaining existing ticket database, as well as designing a new database for inventory and parts ordering. Developed technical documentation for completed tools and conducted training for new tools and processes with internal users. November 2008 – April 2010

Tier 1-3 Technical Support - Retail Imaging Management Group  Provided help desk support for wet and dry lab photo equipment.
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Developed automation solutions for various call center tasks using AutoHotkey. Adapted to constantly changing policies in several customer accounts while maintaining work quality and performance. Maintained highest overall in agent metrics. August 2006 - July 2008

Call Center Associate – Rentrak Corporation  Performed data entry from fax, phone, and email. Education Portland Community College – Studying Computer Science Mt. Hood Community College – General Studies, 3.6 GPA Portland State University – Political Science, 3.52 GPA

Present Fall 2006 – Spring 2007 Fall 2005 – Spring 2006