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SAP Mobile Infrastructure Overview Presentation


SAP MI Competency,
Satyam Computer Services Ltd. “Mobilizing your business”

SAP Mobile Infrastructure: Overview Agenda

Overview on Mobility Solutions SAP Mobile Infrastructure Data Flow SAP Netweaver Mobile Key Components SAP Netweaver Mobile Architecture SAP Mobile Infrastructure-Key Value Proposition SAP Mobile xApp Portfolio Mobile Asset Management (MAM) Mobile Time & Travel (MTT) Mobile Sales for Hand Held with CRM (MSAHH) Mobile Dealer Business Management (MDBM) Q & A

 Lack of visibility into field activities  Poor customer service  Reduced productivity Mobile xApps A Business Necessity © Satyam 2008 3 .SAP Mobile Infrastructure: Overview The Challenges of the disconnected Mobile Employee:  Disconnection between mobile information workers and the enterprise.

SAP Mobile Infrastructure : Overview THE NEW AGE INFORMATION WORKER The Mobile Workforce Information workers engage in non. © Satyam 2008 4 .routine. creative work that requires both structured and unstructured information from a variety of sources. cognitive.

SAP Mobile Infrastructure : Overview © Satyam 2008 5 .

Send Request (HTTP/ HTTPS) Mobile Device 4.Receive Information (HTTP/ HTTPS) 3. Send Request ( HTTP/ HTTPS ) 2. Receive Information (HTTP/ HTTPS) GPRS.III Enterprise Data R/3 or Legacy System © Satyam 2008 6 .SAP Mobile Infrastructure : Data Flow Tier . WLAN Tier .II 1.I Tier .

Device Management.SAP Mobile Infrastructure . bar code.Key Components Mobile Application Modeling and Development Tools Platform independent Mobile Framework Client-Side Functions Peripherals Integration – RFID. printers Mobile DBMS Synchronization – Data Realignment Pre-integrated Enterprise Connectors Multiple Back-end Systems support Server-Side Functions Management Tools for Lifecycle Administration. Security Off-the-Shelf Mobile Applications Pre-integrated with SAP © Satyam 2008 7 .

UMTS. HR. MM. CS TIER-III SAP Systems © Satyam 2008 8 .0 RFC/HTTP RFC RFC SAP R/3 – SD. WiFi Connectivity over HTTPS SSL Secured Transport SAP ME J2EE Server Component JCo SAP Web AS J2EE Stack SAP ME ABAP Server Component SAP Web AS ABAP Stack TIER-II SAP MI Server on SAP Web Application Server 7. PM.SAP Mobile Infrastructure Architecture Customized/Standard SAP Mobile Solution SAP MI Client RFID Enabled PDA/Smart Phone TIER-I IPsec Secured Transport Internet GPRS.

SAP Mobile Infrastructure .Key Value Proposition (KVP)  Mobile platform for current and next generation of SAP xApps for Mobile Business  Empowers customers to build mobile applications with seamless integration to the SAP Business Suite and 3rd Party Systems Key Value Proposition(KVP)  Flexibility via Ease of Development  Scales with the Business  Easy to Manage and Secure  Shortest time to value with an expanding portfolio of pre-integrated mobile apps © Satyam 2008 9 .

SAP Mobile Infrastructure .KVP Flexibility via Ease of Development Capabilities  Simplified mobile application development  Model-driven application development  Repository of re-usable components  Enterprise SOA enabled  Multiple back-end system support  Integration with SAP and nonSAP applications  Simplified development process in large projects  NetWeaver Development Infrastructure integration  Simplified Integration of peripherals  Peripherals Framework  Off-the-shelf drivers for RFID. barcode scanners and printers © Satyam 2008 10 .

000 devices  High data volumes  SyncBo and data container based architecture  Configurable transactions  Short synchronization time  Efficient data transport  Synchronization of data and files  Conflict Management  Configurable conflict strategies © Satyam 2008 11 .(KVP) Scales with the Business – Highly Scalable Data Synchronization Capabilities  Scale to 10.SAP NetWeaver Mobile .

Device Management and Monitoring Capabilities  Manage 10.(KVP) Easy to Manage .SAP Mobile Infrastructure .000 devices  Minimize IT support cost  Minimize User Downtime  Central management console  Monitoring and Statistics  Ready to integrate with best-ofbreed solutions  Over-the-air software distribution  Automated patch management  Version control for phased upgrade of mobile devices  Remote configuration of mobile devices (agent framework)  Device interrogation  Minimize organizational impact during upgrade  Ease of support © Satyam 2008 12 .

(KVP) Secure via Mobile Security Capabilities Capabilities  Detection of security incidents  Log password changes. failed logons.SAP NetWeaver Mobile . authorization changes  Non-repudiation  Protection of sensitive enterprise data  Local data encryption  Encrypted data synchronization  Password changes © Satyam 2008 13 .

equipment data SAP xApp Mobile Asset Management For Field Service  Offline access to service orders. contracts and equipment data SAP xApp Mobile Service  Remote documentation of work done  Alert for real-time assignments  Remote documentation of service provided  Recording/access of complaints for quick resolution For those always on road For Sales  Track customer information remotely SAP xApp Mobile Sales  Create and display orders in real time  Update new opportunities instantly  Improve pipeline visibility SAP xApp Mobile Time and Travel  Offline reporting of time and expenses  Compliance with business rules  Credit card synchronization For Store Delivery Personnel  Quick processing of orders  Confirmation of pricing and invoice SAP xApp Mobile Direct Store Delivery  Management of truck inventory  Optimal routing guidance © Satyam 2008 14 .SAP NetWeaver Mobile Shortest time to value with an expanding portfolio of mobile apps – For Maintenance Technicians  Offline access to work orders.

 Functionality • • • • • • • • Sales Order Management Contract & Warranty Management Activity Management Inventory Management Order Management Notification Management Business Partner Management Technical Object Management  Business Benefits • • • • • Elevated customer satisfaction. Provides up to date service related information Eliminates redundant paper based processes Streamlines communications between field engineers & the back office Enables the enforcement of process protocols © Satyam 2008 15 .SAP xApp Mobile Asset Management (MAM) For Maintenance Technicians & Managers  Mobile Asset Management gives service engineers access to work order details and allows them to maintain contracts and warranties and close work orders.

SAP xApp Mobile Time and Travel (MTT) For those always on road  Mobile Time and Travel allows employees to track time and expenses.  Functionality • • • • • Time Management Travel Plan Management Travel Expense Management Seamless Integration with SAP Credit Card Downloads  Business Benefits • • • • Improves employee productivity Ensures corporate policies Eliminates delays in effort capture Close monitor of travel and expenses of mobile workers © Satyam 2008 16 .

and conduct other sales-related tasks.  Functionality • • • • • Sales Order Management Accounts Management Activity Management Opportunity Management Product Management  Business Benefits • • • • Shortens the sales cycle by providing instant access to necessary customer information Improves visibility of field sales activity through the immediate capture of salesrelated information Enhances customer satisfaction by improving responsiveness to customer concerns Ensures sales processes are followed.SAP xApp Mobile Sales for Handheld with CRM (MSAHH) For Sales & Field Service  Mobile Sales allows salespeople to access account information. allowing no opportunity to be overlooked © Satyam 2008 17 . process sales orders.

Improved service levels for equipment maintenance Better tracking of field operations and resource utilization Information availability in disconnected environment using offline data store © Satyam 2008 18 .SAP xApp Mobile Dealer Business Management (MDBM) For Service Technician and Automobile Dealers  Mobile Dealer Business Management. empowers your field technicians to access required information and perform required functions when and where they need to. regardless of how they are connected  Functionality • • Service Order Management Notification Management  Business Benefits • • • • Improved field productivity leading to improved customer satisfaction and gross margin improvements.

reports to take necessary decisions by the field managers while on the field Work Order Management and Performance Assurance (WOMPA) solution to support field engineers to report all activities and track equipment related maintenance. repair and replacement services to customers White paper for implementation of hand-held solution for supporting vending machine management located across multiple locations Mobile Asset Management: Implementation of MAM for their field Service technicians Fuel Management System To Track & monitor the Fuel Consumption United Nations Mobile Crew Time Management: To record the efforts Mobile Direct Store Delivery: To sell and distribute goods directly to retail stores.Mobile solution for field service managers supporting customer equipments to monitor field operation status. restaurants and other establishments Khimji Ramdas © Satyam 2008 19 .Satyam SAP Netweaver Mobile Experience Client Description Field Service Manager (FSM) Solution .

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Thank You © Satyam 2008 21 .