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8D (Eight Disciplines) Problem Solving Process
Home > Quality Network > 8D (Eight Disciplines) Problem Solving Process QUALITY NETWORK HOME QUALITY SYSTEM NSQS Reliability Programs F.A. Program Change Management 8D Process Statistical Bin Limits Maverick Lot Prevention FMEA Quality Manual (pdf) Device Analysis Request CERTIFICATIONS ISO/TS16949/STACK Military QML Green Project PRODUCT QUALITY INFORMATION Metrics: Reliability Package Reliability MARKING AND PACKAGING Marking Conventions 5. Verify Corrective Actions Confirm that the selected corrective actions will resolve the problem for the customer and will not cause undesirable side effects. Define other actions, if necessary, based on potential severity of problem. 6. Implement Permanent Corrective Actions Describe the problem in measurable terms. Specify the internal or external customer problem by describing it in specific terms. 3. Implement and Verify Short-Term Corrective Actions Define and implement those intermediate actions that will protect the customer from the problem until permanent corrective action is implemented. Verify with data the effectiveness of these actions. 4. Define and Verify Root Causes Identify all potential causes which could explain why the problem occurred. Test each potential cause against the problem description and data. Identify alternative corrective actions to eliminate root cause. 1. Use Team Approach Establish a small group of people with the knowledge, time, authority and skill to solve the problem and implement corrective actions. The group must select a team leader. 2. Describe the Problem The Eight Disciplines National Semiconductor uses the 8D Problem Solving Process to identify, correct and eliminate the recurrence of quality problems. 8D is a problem-solving methodology for product and process improvement. It is structured into eight disciplines, emphasizing team synergy. The team as whole is better and smarter than the quality sum of the individuals. Each discipline is supported by a checklist of assessment questions, such as "what is wrong with what", "what, when, where, how much".


Prevent Recurrence Modify specifications. update training. 8. Choose on-going controls to insure the root cause is eliminated. Publicize your achievement. Share your knowledge and learning. Once in production. improve practices and procedures to prevent recurrence of this and all similar problems. monitor the long-term effects and implement additional controls as necessary.Quality . Congratulate Your Team Recognize the collective efforts of your team. review work flow. 8D Problem Solving Process Flowchart http://www.html 25/01/2012 .national.8D (Eight Disciplines) Problem Solving Process Page 2 of 4 Additional Information Lead-Free Packaging PROCESS INFORMATION Recommendations Handling & Process (pdf) DEPARTMENT PROFILES Reliability Test Services QUALITY WHITE PAPERS Defects in DMOS Antenna Ratio Violation ADDITIONAL INFORMATION FAQ EOS/ESD Information Obsolete Product Listings Environmental Safety Glossary: Quality Terms CONTACT US Comments & Questions National Locations Define and implement the permanent corrective actions needed.

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8D (Eight Disciplines) Problem Solving Process Page 4 of 4 Sign-on My User Preferences My Briefcase(0) My Designs(0) Samples & Orders(0) For technical questions regarding TI and National Semiconductor products: TI E2E™ Community (engineer-to-engineer online forums where you can ask questions to your fellow engineers and TI experts. order free samples.html 25/01/2012 . Site Map | About "Cookies" | National is ISO/TS16949 Certified | Privacy/Security Statement | Website Feedback | RSS Feed | Site Terms & Conditions of Use Copyright © 2011 National Semiconductor Corporation http://www.Quality . create WEBENCH designs in minutes. and set your personal preferences.national. as well as search for similar questions/answers) TI Product Information Center (TI's email/phone support hotline for your region of the world) Sign-on to save and manage products in your