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WhatsUp Gold Standard & Premium Editions Forum Thread This is a public DiscussionArea Alert Center: Not

This is a public DiscussionArea

Alert Center: Not working

Thread posted 7/28/09 by Kenneth L

Center: Not working Thread posted 7/28/09 by Kenneth L 2003 Views, 14 Comments Title: Alert Center:

2003 Views,

working Thread posted 7/28/09 by Kenneth L 2003 Views, 14 Comments Title: Alert Center: Not working

14 Comments

Title: Alert Center: Not working

Version: 14.0

Message:

Hi guys,I'm having problems with my Alert Center. Basicall, it looks like it's working because the service is running but it doesn't seem like it's polling or getting information from my performance counters. All I get were "Waiting for initial results. Click to refresh" on all my alerts.

The following is the error from Event Viewer:

Alert Center Startup threw a System TypeInitializationException error: TypeName=WhatsUp.NMAlertCenter.AlertCenterCentral, Message=The type initializer for 'WhatsUp.NMAlertCenter.AlertCenterCentral' threw an exception., InnerEception=System.ComponentModel.Win32Exception: The process cannot access the file because it is being used by another process at System.Diagnostics.PerformanceCounterLib.RegisterFiles(String arg0, Boolean unregister) at System.Diagnostics.PerformanceCounterLib.RegisterCategory(String categoryName, PerformanceCounterCategoryType categoryType, String categoryHelp, CounterCreationDataCollection creationData) at System.Diagnostics.PerformanceCounterCategory.Create(String categoryName, String categoryHelp, PerformanceCounterCategoryType categoryType, CounterCreationDataCollection counterData)

at WhatsUp.Core.ScheduledTask

ctor()

counterData) at WhatsUp.Core.ScheduledTask ctor() at WhatsUp.NMAlertCenter.AlertCenterCentral ctor() at

at WhatsUp.NMAlertCenter.AlertCenterCentral

ctor()

at WhatsUp.NMAlertCenter.AlertCenterCentral

cctor()

StackTrace=

at WhatsUp.NMAlertCenter.AlertCenterCentral.Get()

at WhatsUp.AlertCenterService.AlertCenter.OnStart(String[] args), Source=

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Comments

Hey Kenneth, ey Kenneth,

posted 7/29/09 by

 

Send me your contact information and I will have someone contact you tomorrow about this.

Thanks

 

Jason

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Hi Guys, i Guys,

posted 8/14/09 by Edwin Lloyd-Jones

 

I am also having this exact same issue.

 

Would someone be able to post a solution for it.

 

Thanks

 

Simon Croak

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posted 8/15/09 by Rob Calhoun I keep getting this in Event Viewer every three or

posted 8/15/09 by Rob Calhoun

I keep getting this in Event Viewer every three or four minutes or so:

Event Type:

Event Source:

Event Category:

Event ID:

Date: 8/15/2009

Time: 9:20:36AM

User:

Computer: WCBWUG Description:

Exception thrown loading Ping Response Time performance monitor pivot IDs for the threshold ID=6 and . Exception=Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

Error

1100

N/A

IpswitchAlert Center

None

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Not sure what is causing this to happen. Any ideas?

Thanks,

Rob Calhoun

is causing this to happen. Any ideas? T hanks, R ob Calhoun R e p l

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t h i s C o m m e n t posted 8/17/09 by Jamie Slafkosky

posted 8/17/09 by Jamie Slafkosky

Rob,

Please ignore my request for your database. Could you give me information on your setup. I am looking for the number of devices, the number of performance monitors (specifically Ping response Time), the number of active monitors.

We need to emulate your system in house to see if we can reproduce the problem.

Thanks,

Jamie

to see if we can reproduce the problem. T hanks, J amie posted 8/17/09 by Rob

posted 8/17/09 by Rob Calhoun

Jamie,

This is our setup:

WhatsUp Gold 14 Premium 2500 Device license

Windows Server 2003 R2

SQLServer 2005

296

monitored devices

867

enabled active monitors

20 Custom Performance monitors

Each monitored device has a ping response time monitor

I have not done much withAlert Center since upgrading and theAlert Center tab shows no Running Notification Policies. However, we do have notification policies set up and working in the conventional way viaAction Library/Action Policies. Not sure if that has anything to do with it but I thought I would mention it.

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posted 8/17/09 by Jamie Slafkosky  

posted 8/17/09 by Jamie Slafkosky

 

Rob,

 
 

Would it be possible to get a copy of your database so we can debug the problem?

Thanks,

 

Jamie

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posted 8/17/09 by Rob Calhoun  

posted 8/17/09 by Rob Calhoun

 

doubt it. It is huge and kept on a seperate SQLserver so I am not sure how I could get that to you. It is probably about 10 to 15 GB in size. What else can you look at?

I

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posted 8/17/09 by Jamie Slafkosky  

posted 8/17/09 by Jamie Slafkosky

 

Rob,

 
 

Looking at your system it does not appear that you should be getting the SQLtimeouts. However, you did mention that your database is 10-15 Gigs and that seems pretty high for you setup.

I

have a few more questions.

 

1. What is the polling interval for your ping response time monitors? 2. What is the rollup configuration for the performance monitor? You can get this information from the console under the Configure -> Program Options -> Report Data.

Would it possible to do a WebEx session with you?

 

Thanks,

 

Jamie

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posted 8/17/09 by Rob Calhoun  

posted 8/17/09 by Rob Calhoun

 

Jamie,

 
 

You may be right about the size of the Sql databse. It is on a seperate server from our WhatsUp installation and I do not manage that part of the puzzle. I could find out the size and let you know though. As far as the polling interval for ping, I believe it is every 60 seconds. Here is the rollup info you asked for:

Rollup raw data after 1 day

 

Rollup hourly data after 30 days

 

Expire daily data after 365 days

I am not sure if I can do a webex session today or not. I am working from home today and probably all week so I am not sure what response time would be like. Even accessing whatsup gold from here is a little on the slow side.

Just so you know, most of the devices on our WhatsUp installation are switches, routers and firewalls. We do have some servers but not as many as most WhatsUp users.

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posted 8/17/09 by Jamie Slafkosky  

posted 8/17/09 by Jamie Slafkosky

 

Rob,

 

Ok, I will set up a test here where we do the performance ping poll every 1 minute, instead of the default 10 minutes.

As for the WebEx, we can do it next week. Maybe by that time I will have reproduced the problem in house.

Thanks,

Jamie

I will have reproduced the problem in house. T hanks, J amie posted 8/17/09 by Rob

posted 8/17/09 by Rob Calhoun

Jamie,

Does this sound like a SQLserver issue? As I said before, I do not manage that part of the equation so I cannot be much help with that. That is managed by a completely different group.

with that. That is managed by a completely different group. posted 8/17/09 by Rob Calhoun J

posted 8/17/09 by Rob Calhoun

Just got a new one:

Event Type: Error

Event Source: IpswitchAlert Center

Event Category: None

Event ID: 1100

Date: 8/17/2009

Time: 11:07:06AM

User: N/A

Computer: WCBWUG

Description:

Failed to updateAlert Center table for plugin Performance PingAvailability Falls Below 95% ProActiveAlertTypeID=5 failed. Error = Exception thrown updatingAlert Center ProActiveAlert ID=5. Exception=The client was unable to establish a connection because of an error during connection initialization process before login. Possible causes include the following: the client tried to connect to an unsupported version of SQLServer; the server was too busy to accept new connections; or there was a resource limitation (insufficient memory or maximum allowed connections) on the server. (provider: TCP Provider, error: 0 -An existing connection was forcibly closed by the remote host.)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Support Center at http://go.microsoft.com/fwlink/events.asp. posted 8/17/09 by Jamie Slafkosky R ob, L ooks like SQLis

posted 8/17/09 by Jamie Slafkosky

Rob,

Looks like SQLis bogging down, both errors are symptons of that. Does your SQLserver host other applications?

I am currently running a test with a similar amount of devices and performance monitors. Nothing to report yet.

Jamie

a similar amount of devices and performance monitors. Nothing to report yet. J amie posted 8/17/09

posted 8/17/09 by Rob Calhoun

Jamie,

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No this SQLserver does host several other databases. I originally wanted to keep the database locally on the WhatsUp Gold box but the server guys wanted to keep more historical data so they made me put it on a separate server. I never had any issues until I upgraded to version 14. Is the latest version that much more powerful the version 12.4? I love version 14 though and have no plans to revert back. Our SQLguy is out on vacation until tomorrow so I will ask him to look at his server, particularly the WUG database to see if he has any problems.

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