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Employees Satisfaction Survey Assignment for both groups To be presented on Friday, February 3, 2012

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Please find enclosed a sample done by some students which may perhaps help you in your assignment

Sample by students

Employee Satisfaction Survey Done by students

PURPOSE OF ESS
Survey the employees to gauge satisfaction Recruit top prospects Create internal policies Provide employers with important information for mapping their companies future as well as for their career growth Benchmark your organization against other organizations Focus on what matters the most

COMPANY
At MOKSH we deliver flexible, custom Information Technology and Business Process outsourcing solutions that improve quality and reduce costs. We provide complete IT solution to various sectors like automotive, financial, insurance, retail, telecom and healthcare and life sciences. More than any other company, we explore, develop and adapt new, better ways to do this. Weve been working at this business for 4 years, creating custom solutions, improving our own efficiencies, which has enabled us to grow to a great extent. We have our Head Office situated in Mumbai. In our expansion plan we plan to set up various branches across India. We have structured our organization to give our clients what they need, when they need it, and built in ways to uncover new efficiency opportunities for them before they realize it themselves. All in all, MOKSH is a company devoted to exceeding the expectations of our customers, day in and day out. We are dedicated to our mission to create new opportunities for our customers by harnessing the passion, talent, and innovation of our employees.

ORGANOGRAM

SURVEY METHODOLOGY
Once the employee logs in with his user name and password, there is a pop up reminding him / her to fill the employee satisfaction survey form.

PLEASE FILL THE EMPLOYEE SATISFACTION SURVEY AND GIVE YOUR VALUABLE VIEWS CLICK HERE

STEP 1:
The key parameter on which we are conducting the Employee Satisfaction Survey is Learning & Growth. This will give us an insight into the widely shared employees view on a full range of the above issue.

STEP 2:
Population Study: 100 employees (Operations Department) (Software Programmers & Team Leaders) No. of Responses: 85 Responses by levels: Team Leaders Sr. Programmers Jr. Programmers : 4 of 4 : 26 of 35 : 55 of 61

STEP 3: Draft of the questionnaire to be finalized by the HODs


I am aware of training and development activities held in the organization I am given the opportunities to improve my skills in the organization I am given the relevant training and support to do my job efficiently. My Team Leader assists me to identify the training and development needs My manager encourages my professional development through training The quality of training and development program is adequate This organization provides as much ongoing training as I need This organization provides as much initial training as I needed This organization provides the information, equipment and resources I need to do my job well. This organization provides training or experiences to help me explore other opportunities within the company

STEP 4:
After the meeting with the HODs the questionnaire is finalized by selecting the questions which will help the management understand

and get an insight of the employees view towards Learning and Growth. This organization provides as many ongoing training as I need I am given the relevant training and support to do my job efficiently. My Team Leader assists me to identify the training & development needs. This organization provides training or experiences to help me explore other opportunities within the company.

STEP 5:
The format of the final Questionnaire (Survey Form) is given below.
Please take a few minutes to complete this survey. Your specific answers will be completely anonymous, but your views, in combination with others are extremely important. To be filled in by the respondent Name: Age Profile: 20 - 35 36 - 45 Over 45

Designation / Grade: Qualification: Experience:

The questionnaire asks you to indicate your reaction to the Learning and Growth practices and policies. Please indicate your response by marking clearly the appropriate slot (one only) with a ' ' Rating Scale: SA - Strongly Agree; A - Agree; N No Opinion; D - Disagree; SD - Strongly Disagree; No. Statement 1 2 3 4 SA A N D SD

This organization provides as many ongoing training as I need I am given the relevant training and support to do my job efficiently My Team Leader assists me to identify my training and development needs This organization provides training or experiences to help me explore other opportunities within the company
Comments, if any:

STEP 6:
An invitation letter needs to be sent to each employee inviting them to fill the employee satisfaction form. A format of the invitation letter is given below.

Dear <name of employee>

Subject: Employee survey We are pleased to inform you that we are conducting an employee survey to gather our MOKSH familys view about Learning & Growth. We are committed to working towards improving any areas which the

survey highlights as potential sources of dissatisfaction, whilst building on the things we do well. The success of the survey depends on your contribution and it is therefore important to be honest in your answers and to provide comments which you feel may be helpful. The results from the survey will be shared with you and your views will be sought in developing a plan to improve the areas highlighted. Please would you complete the attached questionnaire and forward it to <name>

at before <date>

<address>

Thank you in advance for your comments. Yours sincerely <Name> <Job title>

STEP 7:

BRIEF ANALYSIS AND RECOMMENDATIONS


Strongly Agre No Disagre Strongly Total

Q1 Q2 Q3 Q4 Total Total %

Agree 23 11 25 15 74 22%

e 15 13 15 26 69 20%

Opinion 18 4 12 15 49 14%

e 18 35 16 15 84 25%

Disagree 11 22 17 14 64 19%

85 85 85 85 340

Q1: Q2: Q3: Q4:

This organization provides as many ongoing training as I need. I am given the relevant training and support to do my job efficiently. My Team Leader assists me to identify my training and development needs. This organization provides training or experiences to help me explore other opportunities within the company.

19%

22% Strongly Agree Agree No Opinion Disagree

25%

20%

Strongly Disagree

14%

Observations: More than half of the population do not agree with the current learning & growth system. From the above data we observe that most of the employees are not given the relevant training and support which is required to perform their job efficiently. Identification of

training

needs

is

done

at

personal

level

and

not

at

organisational level. We have also observed that the employees are not satisfied with the number of training programs which are given to them. Recommendations: Co-relate organisational and personal goals Training needs identifiaction is done properly Revisit PMSsystem so that training needs can be identified joint meeting with HOD, team leader, HR and employee Traning to team leaders Training schedule and calenders Follow-ups of training sessions (through kirck pattrick model. Focus on learning and knowledge effectiveness) . Team Leader can make it easy to transfer new skills and behaviors from the training site to the job site in the following manner. Maximize the similarity between the training situation and the work situation. Provide adequate practice. Label or identify each feature of the machine and/or step in the process. Direct the trainees attention to important aspects of the job. For example, if youre training customer service

representatives in how to handle incoming calls, first explain the different types of calls they will encounter and how to recognize such calls.

Team Leader should provide opportunities for active practice, and letting the trainee make errors and explore alternate solutions which will improve their motivation and learning. Feedback including periodic performance assessments and more frequent verbal critiques is also important. The employer should also make the material meaningful. For example, provide an overview of the material, and ensure that the program uses familiar examples and concepts to illustrate key points.

Provide training and development for Team Leaders especially those who will need to adapt to new roles as coaches, facilitators, and resources to teams.

Also conduct pre-training and post-training evaluation so as to enhance the performance of the employees and thereby helping them to grow rapidly on the career ladder.

STEP 8:

DETAILED ANALYSIS, OBSERVATIONS & RECOMMENDATIONS


1. This organization provides as many ongoing training as I need: Strongly Agree 23 27% Agree 15 18% No Opinion 18 21% Disagree 18 21% Strongly Disagree 11 13% Total 85 100%

Question 1

13% 27% Strongly Agree 21% Agree No Opinion Disagree 18% 21% Strongly Disagree

Observations: 45% (27%+18%) of the employees appreciate that the organization provides them the essential training 34% (21%+13%) of the employees are not in favour of ongoing training being provided to them. 21% of the employees gave neutral response to the above statement.

Recommendations: Taking into consideration the above observations we recommend the following: Frequency of a training programme should be decided in consensus of trainer and trainees, as per the training needs of employees. Revise the training calendar as per the survey result.

2. I am given the relevant training and support to do my job efficiently.

Strongly Agree 11 13%

Agree 13 15%

No Opinion 4 5%

Disagree 35 41%

Strongly Disagree 22 26%

Total 85 100%

Question 2

13% 26% Strongly Agree 15% Agree No Opinion 5% Disagree Strongly Disagree

41%

Observations: 28% (13% + 15%) agree that training is relevant to their job. 67% (41%+26%) are not satisfied with the above statement. 5% of the employees had no opinion about it.

Recommendations: Ask each individuals Team Leader and the project leader, to attend the training session with their staff. When three management levels of an organization attend training together, participants may be more willing to try out the ideas learned in training. This is especially effective if participants see their Team Leader trying out new skills as well. For providing relevant training and support, the Team Leader should measure the changes in the professional behaviour of each individual. As a result of which the training and development activity will help in the enhancement of knowledge, skills and attitudes that are required for the job.

1. My Team Leader assists me to identify my training and development needs. Strongly Agree 25 29% Agre e 15 18% No Opinion 12 14% Disagre e 16 19% Strongly Disagree 17 20% Total 85 100%

Question 3

20% 29% Strongly Agree Agree No Opinion 19% 18% 14% Disagree Strongly Disagree

Observations: 47% (29%+18%) feel that Team Leader is supporting them to identify their training needs. 54% (14%+19%+20%) are of the opinion that their Team Leaders are not helping them to identify their training needs. Recommendations:

Team Leaders can use miniature job training programs to screen out low-potential employees. These employees will be sent for extensive training to enhance their knowledge and skills.

The Team Leader can also uncover training needs by reviewing performance standards, performing the job and questioning current job holders and their supervisors.

2. This organization provides training or experiences to help me explore other opportunities within the company.

Strongly Agree 15 18%

Agree 26 30%

No Opinion 15 18%

Disagre e 15 18%

Strongly Disagree 14 16%

Total 85 100%

Question 4
16% 18% S trongly Agree A gree 18% 30% 18% No Opinion Dis agree S trongly Disagree

Observations: 48% (18%+30%) agree that this organization provides training or experiences to help them explore other opportunities within company. 34% (18%+16%) of employees disagree to the fact that training helps them to explore other opportunities within company. 18% of the employees had no opinion.

Recommendations: Training can be given on a new subject in which the employees are not well versed with. New projects or assignment can be given to them or else job rotation can be done which will help them to learn new things and enhance their skills and knowledge. This would also act as a motivation factor and will use their creativity and innovativeness to the optimum level.

When designed properly, conducted regularly, and acted upon promptly, employee surveys are an effective means of gauging the state of a company while ensuring employee loyalty and productivity. By conducting surveys,

employers show they care about their employees opinions. High participation is an indicator that employees are interested in sharing their views. A good survey can bring management and staff together, helping them focus on the task of moving a company forward. Thank You