Scribd Logo
Upload

Welcome to Scribd!

  • CCNA Dis1 - Chapter 9 - Troubleshooting Your Network (Compatibility Mode)

    Uploaded by

    http://heiserz.com/
    15 views25 pages
    Describe the utilities used to verify TCP / IP connectivity. Identify and describe common hardware and connection issues in wired and wireless networks. Utilize the troubleshooting process to document problems and interact with a help desk.

    Original Description:

    Original Title

    CCNA Dis1 - Chapter 9 - Troubleshooting Your Network [Compatibility Mode]

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    Describe the utilities used to verify TCP / IP connectivity. Identify and describe common hardware and connection issues in wired and wireless networks. Utilize the troubleshooting process to document problems and interact with a help desk.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    15 views25 pages

    CCNA Dis1 - Chapter 9 - Troubleshooting Your Network (Compatibility Mode)

    Uploaded by

    http://heiserz.com/
    Describe the utilities used to verify TCP / IP connectivity. Identify and describe common hardware and connection issues in wired and wireless networks. Utilize the troubleshooting process to document problems and interact with a help desk.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 25

    Chapter 9 Troubleshooting Your Network

    CCNA Discovery 4.0

    PDF created with pdfFactory trial version www.pdffactory.com

    Objectives

    Describe the troubleshooting process. Describe the utilities used to verify TCP/IP connectivity. Identify and describe common hardware and connection issues in wired and wireless networks. Utilize the troubleshooting process to document problems and interact with a help desk.

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Troubleshooting Process
    Troubleshooting

    Troubleshooting is the process of identifying, locating and correcting problems that occur Build in documentation: The problem encountered Steps taken to determine the cause of the problem Steps to correct the problem and ensure that it will not reoccur

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Troubleshooting Process
    Gathering Information

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Troubleshooting Process
    Approaches to Troubleshooting
    There are several different structured troubleshooting techniques available, including:

    Top-down Bottom-up Divide-and-conquer

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Troubleshooting Issues
    Detecting Physical Problems
    The Sense of Sight Cables which are not connected Cables connected to the wrong port Loose cable connections Damaged cables and connectors Use of the wrong type of cable Vision also allows us to view the condition and function of various network devices with LEDs The Sense of Smell The smell can alert troubleshooters to components which are overheating. The smell of burning insulation or components is very distinct and is a sure sign that something is seriously wrong The Sense of Touch Troubleshooters can use touch to feel for overheated components as well as a detect mechanical problems with device such as cooling fans. These devices usually create a small vibration in the component that can detected using touch The Sense of Hearing Hearing is used detect major problems such as electrical issues and the proper operation of cooling fans and disk drivers.All devices have characteristic sound and any change from the normal sounds usally indicatea problem of some sort

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Troubleshooting Issues
    Software Utilities for Troubleshooting Connectivity

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Troubleshooting Issues
    Troubleshooting Using Ipconfig

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Troubleshooting Issues
    Troubleshooting Using Ping

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Troubleshooting Issues
    Troubleshooting Using Ping

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Troubleshooting Issues
    Troubleshooting Using Tracert

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Troubleshooting Issues
    Troubleshooting Using Netstat

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Troubleshooting Issues
    Troubleshooting Using Nslookup

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Common Issues
    Connectivity Issues

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Common Issues
    LED indicators

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Common Issues
    Connectivity Problems

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Common Issues
    Troubleshooting Radio Problems in a WLAN

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Common Issues
    Troubleshooting Association & Authentication on a WLAN

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Common Issues
    DHCP Issues

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Common Issues
    Troubleshooting the ISR to ISP Connection

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Troubleshooting and the Help Desk


    Describe the importance of documentation

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Troubleshooting and the Help Desk


    Using Outside Sources for Help

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Troubleshooting and the Help Desk


    Using the HelpDesk

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Summary

    Effective troubleshooting combines instinct, experience, and structured techniques to identify, locate, and correct network or computer problems. Documentation is essential in effective troubleshooting, and should contain baseline information about the network. A large proportion of networking problems relate to physical components. Many networking problems can be identified with software utilities such as ping, tracert, and netstat. In a network containing both wired and wireless connections, it is important to isolate the problem to either the wired or wireless network.

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    Hc vin cng ngh thng tin Bach Khoa - Website: www.bkacad.com

    PDF created with pdfFactory trial version www.pdffactory.com

    You might also like