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Social Media Flowcharts
Written July 22nd, 2011 by Keri Morgret
At Blogging Strategies Summit, Charlene Li showed the Air Force Web Posting Response Assessment chart and wondered how many organizations had done something similar, and she only knew of one or two similar charts. I thought it’d be interesting to see how it had been used, and here’s what I found.
The Air Force Web Posting Response Assessment
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The Ohio State University Medical Center Social Media Response 2 of 6 2/2/2012 7:12 PM . including the Army Social Media Handbook.com/2011/social-media-flowcharts/ This is the current Air Force Web Posting Response Assessment.Social Media Flowcharts http://dalisocial. The Air Force also has links to several other resources that could be helpful. available as public domain in a pdf format.
recreated with different formatting.com/2011/social-media-flowcharts/ The Ohio State University Medical Center Social Media Response flowchart. with minor wording changes. Very similar to the Air Force guide. Social Media Comment and Response Protocol A generic version of the response protocol. Social Media Response Flowchart and Tips 3 of 6 2/2/2012 7:12 PM .Social Media Flowcharts http://dalisocial.
This appears to be used just in Canada and not worldwide.Social Media Flowcharts http://dalisocial. It takes the basics from the Air Force flowchart and specifically addresses comments rather than just any type of postings. and while they have presented information about it at conferences. they have not posted it for the public on their own site.com/2011/social-media-flowcharts/ Tymado Multimedia Solutions developed this comment monitoring and response flowchart for anyone to use. Dell Blog Assessment 4 of 6 2/2/2012 7:12 PM . Pfizer Canada is using this social media response chart to respond to postings. Pfizer Canada Blog Response Considerations Based on the original Air Force Blog Assessment Flowchart.
The chart was used in helping to launch the Facebook presence for the YMCA of Metro Chicago. so I don’t know if it is still in use.Social Media Flowcharts http://dalisocial. It is “intended to help our social media authors decide what action to take in addition to the reply.com/2011/social-media-flowcharts/ Dell posted this blog assessment flowchart in one of their presentations over two years ago. YMCA of Metro Chicago Social Media Response Steve Heye of Heye-Tech showed this social media response chart as something they use in addition to the Air Force assessment chart. you’ll find quite a few more interesting presentations they have made over the years. I haven’t seen it included in more recent presentations. If you browse the social media tag from Dell’s account on Slideshare. Community Management Scenario Map 5 of 6 2/2/2012 7:12 PM .
American Society of Civil Engineers Social Media Triage Chart SocialFish worked with the American Society of Civil Engineers to develop this Social Media Triage Chart. as well as contact information for escalation.Social Media Flowcharts http://dalisocial. or made independently? What do you find helpful in working with your community? 6 of 6 2/2/2012 7:12 PM .com/2011/social-media-flowcharts/ David Armano goes beyond the Air Force chart in this community management scenario map. Have you developed a visual chart for your social media response? Was it based off of the Air Force chart. I particularly like that the goal for response time is included in the document.