Abou Sta bucks Our Heritage It happens millions of times each week ± a customer receives a drink from a Starbucks

barista ± but each interaction is unique.
It¶s just a moment in time ± just one hand reaching over the counter to present a cup to another outstretched hand. But it¶s a connection. We make sure everything we do honors that connection ± from our commitment to the highest quality coffee in the world, to the way we engage with our customers and communities to do business responsibly. From our beginnings as a single store nearly forty years ago, in every place that we¶ve been, and every place that we touch, we've tried to make it a little better than we found it.

Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better. It was true when the first Starbucks opened in 1971, and it¶s just as true today.
Back then, the company was a single store in Seattle¶s historic Pike Place Market. From just a narrow storefront, Starbucks offered some of the world¶s finest fresh-roasted whole bean coffees. The name, inspired by Moby Dick, evoked the romance of the high seas and the seafaring tradition of the early coffee traders. In 1981, Howard Schultz (Starbucks chairman, president and chief executive officer) had first walked into a Starbucks store. From his first cup of Sumatra, Howard was drawn into Starbucks and joined a year later. A year later, in 1983, Howard traveled to Italy and became captivated with Italian coffee bars and the romance of the coffee experience. He had a vision to bring the Italian coffeehouse tradition back to the United States. A place for conversation and a sense of community. A third place between work and home. He left Starbucks for a short period of time to start his own Il Giornale coffeehouses and returned in August 1987 to purchase Starbucks with the help of local investors. From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. Our mission to inspire and nurture the human spirit ± one person, one cup, and one neighborhood at a time. Today, with more than 15,000 stores in 50 countries, Starbucks is the premier roaster and retailer of specialty coffee in the world. And with every cup, we strive we bring both our heritage and an exceptional experience to life.


Our Starbucks Mission Statement
Our mission: to inspire and nurture the human spirit ± one person, one cup and one neighborhood at a time.
Here are the principles of how we live that every day:

Our Coffee

We¶re passionate about ethically sourcing the finest coffee beans. We want to be invited in wherever we do business. Environmental Mission Statement Starbucks is committed to a role of environmental leadership in all facets of our business. Our Shareholders We know that as we deliver in each of these areas. Our Neighborhood Every store is part of a community. We care deeply about all of this. and the community to contribute every day. We are fully accountable to get each of these elements right so that Starbucks ± and everyone it touches ± can endure and thrive. Sure. laugh with. Together. It¶s about enjoyment at the speed of life ± sometimes slow and savored. a place where you can meet with friends. We can be a force for positive action ± bringing together our partners. because it¶s not just a job. Always full of humanity. and will always be. Our Customers When we are fully engaged. We will lead. sometimes faster. and improving the lives of people who grow them. and uplift the lives of our customers ± even if just for a few moments. our stores become a haven. Developing innovative and flexible solutions to bring about change. We always treat each other with respect and dignity. . It¶s really about human connection. The world is looking to Starbucks to set the new standard. it¶s our passion. we embrace diversity to create a place where each of us can be ourselves. And we hold each other to that standard. Now we see that our responsibility ± and our potential for good ± is even larger. customers. it starts with the promise of a perfectly made beverage. we enjoy the kind of success that rewards our shareholders. and we take our responsibility to be good neighbors seriously. our work is never done. roasting them with great care. Our Partners We¶re called partners. Our Stores When our customers feel this sense of belonging. a break from the worries outside. but our work goes far beyond that. We fulfill this mission by a commitment to: y y Understanding of environmental issues and sharing information with our partners. we connect with. yet again.It has always been. about quality.

2005 y CPSC. 2007 y Starbucks Recalls Coffee Mugs Due to Burn Hazard. Encouraging all partners to share in our mission. Made by Tsann Kuen Jun 16. Product Advisories Quality comes first. 2006 y CPSC. Measuring and monitoring our progress for each project. Recognizing that fiscal responsibility is essential to our environmental future. 2010 y Laceration Hazard Prompts Recall by Starbucks of Coffee Grinders. y Starbucks Recalls Glass Water Bottles Due to Laceration Hazard Jan 28. Starbucks Coffee Co.y y y y y Striving to buy. we¶ll let you know right away. You have our word. Product Manufactured by lab921 Dec 06. sell and use environmentally friendly products. 2003 Business Ethics and Compliance . Announce Recall of Children¶s Tumbler Cups May 28. 2009 y Starbucks Recalls Childrens¶ Plastic Cups Due to Choking and Laceration Hazards Oct 09. 2007 y Starbucks Announces Recall of 8-Cup Coffee Brewers Due to Possible Fire Hazard Oct 17. This is a principle we hold dear. If we ever discover a product is unsafe or does not meet our strict standards of quality. Starbucks Coffee Company Announce Recall of Ceramic Teapots Nov 28. Instilling environmental responsibility as a corporate value.

consistent with our Mission and core values. y y y y y y y y English (568K Adobe® Acrobat® file) Chinese (780 Adobe® Acrobat® file) Dutch (586K Adobe® Acrobat® file) French (589K Adobe® Acrobat® file) French Canadian (592K Adobe® Acrobat® file) German (582K Adobe® Acrobat® file) Spanish (588K Adobe® Acrobat® file) Thai (759K Adobe® Acrobat® file) To learn more about our commitment to Global Responsibility. The majority of reports received by Business Ethics and Compliance involve employee relations issues. visit StarbucksŒ Shared PlanetŒ. For more information about our commitment to Global Responsibility. visit StarbucksŒ Shared PlanetŒ .Starbucks believes that conducting business ethically and striving to do the right thing are vital to the success of the company. This trend is consistent with other companies ± retail or otherwise ± that provide alternative reporting mechanisms as part of a comprehensive ethics and compliance program. including the Standards of Business Conduct. Standards of Business Conduct The Standards of Business Conduct booklet is a resource distributed to all partners to help them make appropriate decisions at work. For more information about Starbucks Business Ethics and Compliance. please email BusinessConduct@Starbucks. The standards are a brief statement of some of the company's expectations of how we are all to conduct Starbucks business. facilitates legal compliance and ethics training. and provides additional channels for partners to voice concerns. Business Ethics and Compliance is a program that supports Our Starbucks Mission and helps protect our culture and our reputation by providing resources that help partners make ethical decisions at work. investigates sensitive issues such as potential conflicts of interest. The program develops and distributes awareness materials.com. Partners are encouraged to report all types of issues or concerns to the program through their choice of the offered communication channels.

com.To learn more about Starbucks Business Ethics and Compliance. please email BusinessConduct@Starbucks. .