Basic Internet Skills

Trust Library services

13 P. 2 P. 3 P. 5 P.16 .Contents The Internet and Intranet P.13 Section 3: Quality Quality issues Glossary Contact information P.14 P. 9 P.13 P. 6 P. 9 P. 8 P. 3 P. 7 P. 7 P. 1 Section 1: Navigating the Internet Browsers Home Page Toolbars What is a web address? How do I type in a web address? Changing your default home page Loading web pages without graphics Printing Changing page setup Saving web pages Virus checking Saving favorites Creating folders in favorites Storing web pages in folders P.11 P. 4 P. 4 P.10 Section 2: Searching Search engines Web directories Health search engines Library web pages P.16 P. 2 P.

These documents are called web pages ) v E-mail (electronic mail) v Newsgroups (Discussion groups which you can join online) v FTP (a method for transferring files from computer to computer) 1 . v The Intranet is a smaller network of computers with limited private access. Internet (Full access from home & work) Intranet (Access from work only) The Internet provides lots of services. This information is stored on an Intranet and is only accessible within their computer network. They have full access to all information. Hospitals will often have a set of web pages. From home staff can only browse the Internet.The Internet and Intranet What are they? v The Internet is a worldwide network of computers. which only their staff can see. These include: v World Wide Web (Lots of documents that are linked to each other. Staff at work will also be able to move from the Intranet to the Internet to search for information.

A home page is a web page that your computer will always go to when you logon to the Internet. A web browser is a piece of software that allows you to view.6) Toolbar Address bar The South Devon Healthcare NHS Trust Homepage Links 2 Web page information . Homepages can be changed (see section 1. this is typically the Trust’s homepage.1 Browsers To access information on the Internet you need a browser. navigate and interact with the World Wide Web (WWW). The two most commonly used browsers are Netscape and Internet Explorer.2 Home page The first page you will see on your screen once you have logged onto the Internet is your home page. At Plymouth and South Devon. To access the Internet at work at Torbay & the South Devon community hospitals: v Log onto the computer using your user name and password v Double click on the Internet Explore Icon To access the Internet at Derriford you will need to: v Log onto the computer using your user name and password and changing your domain name v Double click on the Internet Explore Icon v (You may be prompted for your password again) 1.Section 1: Navigating the Internet 1.

The text after the www shows the domain name. This tells you a little bit more about the organisation. the domain type follows the domain name. The toolbar for navigating around the Internet/Intranet (see section 1. The domain type identifies the site as commercial or non-profit making or academic etc.sdhl.UK at the end of the address indicates the site is British in origin.A home page and a web page have four main features: 1. With most computers http:// is already stored.4) The web page content Links to further information. The . (http stands for hypertext transfer protocol and tells the web browser it is looking for a web page). tells you that the domain name of the organisation is South Devon Health Libraries. The example below identifies the site as National Health Service. www. This means that you simply start typing www. This is known as an URL (Uniform Resource Locator). 4. (To access a link move the cursor over the link. 3. For example. It usually begins with http://www. 2. The new web page will then appear) 1. Finally.3 Toolbars The toolbar at the top of a web page allows you to navigate around the Internet easily. 3 . This is the organisation’s name. The main functions are described below. when it changes to a hand click once. This allows you to type in web addresses (see section 1.3) The address bar.4 What is a web address? Every web site on the Internet has a web address. Forward Refresh Web address Back Back: Forward: Stop: Refresh: Home: Search: Favorites: History: Print: Stop Home click here to view the page you viewed before the current page click here to view the page you were viewing before you clicked the Back button click on this button if the page you are trying to view is taking too long click on this to load the most up to date version or if the page doesn’t seem to be loading loads your home page allows you to search the world wide web displays a list of sites you have stored & allows more to be added lists sites you have recently visited allows you to print the information on the screen 1.

ac.multimap.Domain name Domain type Further examples of domain names and types are listed below.uk www.org . If the site still fails to appear.bbc.5 How do I type in a web address? The address bar at the top of the computer screen shows you the current web address.g.bmj. The web site has been deleted To rectify the problem.cafamily.nhs Type of site Commercial UK company Government site Non profit making organisation Internet Resources Academic/university National Health Service Example www. 1. To type in a new address v Click once in the address box v The writing turns blue v Use the delete or backspace button on the keyboard to erase the address that is currently showing v Type a new address in full e.g.gov.ac .co.freeserve.com v Press the return button on the keyboard and the your new site will start to appear Sometimes a web site will fail to appear and an error message will show on the screen instead.com . e.uk 1.uk www. The web site has moved 3.uk www. try it again later. www.doh.uk www.co. Try it several times.sdhct.nhs. A typing mistake 2. Errors occur for three reasons 1. Domain type . check the address is correct and then click on the Refresh button.net www.com www.net .uk .exeter.gov .org.6 Changing your default home page If you wish to change the home page on your computer you need to v v v v Type in the web address you wish to save as your new default home page Click on Tools on the tool bar at the top of the computer screen Select Internet Options from the menu Click on Use current 4 .

Example At Internet options… Step 1 .g.Click on OK to finish Step 2 . you can turn the graphics off to make the web pages load faster.7 Loading web pages without graphics If you are using a very slow PC.v Click on Apply v Click on OK Your chosen web site is now your new default home page. at home. e. remove this by clicking on the tick Click on Apply Click on OK to finish 5 .Click on use current to save your default home page Step 3 . To do this: v v v v v v v Click on Tools on the tool bar at the top of the screen Select Internet Options from the menu Click on the Advanced tab Scroll down the screen until you see Multimedia on the left side of the box The Show pictures box has a tick in it. This is the first page you will see when you log onto the Internet.Click on Apply to save the change 1.

Click on Apply to save the changes.Example At Internet Options….Click on the tick box to turn off the pictures Step 3 . Followed by OK to finish 1. Print the whole web page 2. Print a part of web page To start printing the complete web page: v Click on File on the tool bar at the top of the computer screen v Select Print from the menu v A print dialogue box opens 6 . Step 1 .8 Printing At some point you may decide to print your web page.Click on the Advanced tab Step 2 . You may either: 1.

or change the margins.Downloading information Periodically you may want to save (download) your web page as an electronic copy.The computer will automatically print all the web page.10 Saving web pages .Print dialogue box Step 1. Step 2.9 Changing Page Setup You may wish to print out the web page in landscape format. This may in fact be several pages long.check how many copies you require Step 3 . This can be done by v Click on File on the tool bar at the top of the screen v Select Page Setup from the menu v Change the options in the Page setup dialogue box 1. 7 .Click on OK to finish To start printing part of a page. you will need to highlight the area of text required first: v v v v v v v v Place the cursor at the beginning of the section you require Left click with the mouse Hold down the button and drag the mouse to the end of the section Let go of the button The selection will now be highlighted Go to the print dialogue box Click on the Selection button (in the print range section) Click on OK and only the part of the text you have highlighted will be printed 1. Saving web pages allows you to look at the information at a later date without connecting to the Internet again.

11 Virus Checking As viruses can wipe out all the information held on your computer.To save a web page: v v v v v Go to the web page you wish to save Click on File on the tool bar at the top of the screen Select Save As from the menu Decide where you want to save the information e. A drive. Erase the text by using delete or backspace on the keyboard and then type your new name 1. . If you wish to change it. highlight the text by clicking in the box once.g.Click on the Save button Step 2 . Click on save Example Step 1 .The web page is automatically given a name. Click on the drive you want to store your web page in Step 3 .Click on the arrow to see the drop down menu of places to store your web page. When you need to virus check: • Right click on F-prot or Left click on Sophos/Dr Solomon’s • Follow the instructions All web pages and all email attachments that are saved onto your PC should be virus checked before they are viewed. At work you will normally have either: • • • Sophos F-prot Dr Solomon’s Virus scan These are located in the bottom right hand corner of your computer screen. it is important you virus check information you save from the Internet. C drive or desktop etc.

you can store them in the Favorites menu. Click on Create folder.A new folder appears. the favorites menu will appear again on the left.Click on Add to save an address Step 2 – Check you are happy with the name of the web page and then Click on OK. To save your ‘favorite’ website: v v v v v v v Go to the website you want to save as a favorite Click on the Favorites button on the tool bar A window will open on the left hand side of the screen Click on Add A new window will appear and the web page name can be seen in the main box Click on OK to save the page in your favorites To view your favorite website again: Click on the favorites button on the toolbar.8 1.12 Saving your most ‘favorite’ websites As you explore the Internet. 9 Step 1 Click on create folder Step 2 . To save remembering and re-typing addresses. v Click on the Favorites button on the tool bar v A window will open to the left of the screen v Click on Organise. A new window will open (see below). Rename your folder (see over leaf) . 1. Step 1 .13 Creating Folders in Favorites Once you have stored several favorites you can start organising them into folders. Click on the web address. you’ll often come across sites which you may wish to visit again.

click on top of the text and delete the text v Type in your folder name v Press return to save your folder name v Click on Close Storing web pages in folders To move stored favorites into folders: v v v v v v v v Click on the Favorites button A window will open to the left of the screen Click on Organise.v A New Folder will appear on the right side of the window and the words New Folder will be highlighted in blue v To change the folder name. A further window will open Highlight the site you wish to move into a folder by pointing at the name and clicking once Click on Move to Folder A new window will open listing all the folders Click on the folder you want to put the web page into Click OK Example Step 2 – click on Move to Folder Step 1 – highlight the site you wish to move into a folder Step 3 – click on the folder you want to put the web page into Step 4 – click OK 10 .

You can only judge the content by looking at the site itself.g. Torbay + Hospital (in most cases search engines automatically add this + term in for you) 11 .g.g.1 Search Engines If you are looking for a specific subject but do not know of any suitable websites you can search the Internet using a search engine. first click in the search box to indicate you wish to type in your search terms v Type in keywords and then hit return on your computer v The search will be undertaken and the results displayed on the screen Step 1 – Type in keywords in the search box When searching you must be as specific as possible.www.google. which indexes the text on millions of web pages. Department of Health e.g. mortality statistics cancer uk not mortality statistics in the UK for people with cancer v Use + between words to limit your search e. Search engines enable you to search a vast database. The result of a search will be a list of all the sites where those words appear. Using a search engine v In the address bar type in a search engine web address e. In most cases you will also get some additional brief information which will give you some idea of what the site is about. This is not an indicator of quality. Search engines rank information according what they think is most relevant to you.Section 2: Searching 2.com Press Return v Google’s home page will appear v To start a search. v Type in keyword(s) e.

Search engines will give you links to a website. some basic information about the site and usually the web address of the site itself.610.g. A good search engine will also tell you the number of results it has found.v Use quote marks to indicate a phrase e.000 are listed on this page 12 . department of health uk Interpreting Your Results The results of your search will appear in a new screen after using a search engine. “accident and emergency” v Add UK to eliminate foreign sites e. Example Search results… Web address Link to UK Dept of Health site Brief description of web site contents The first ten results from the total of 3.g.

Most search engines include a web directory feature.com v Press enter v Browse through the various categories v Click once on any category you wish to explore v Subsequent screens will offer you more topics or links to individual websites 2.yahoo. enabling you to focus in on the area of interest gradually. 13 . cochrane etc.yahoo.nhs. organisations etc.uk. leaflets. medline.2 Web Directories Web directories. v Journal holdings and library catalogues v Information for patients e.com www. At home the pages may be accessed via www. Search engines which include web directories are: www.ac. Anybody can publish anything.excite. www.4 Library Web Pages The Trust Library website provides links to health related information for both professionals and patients at home and work.g. v Local & national health & social care organisations At work the Library pages can be accessed via the Trust Intranet. Information includes: v Access to clinical databases e. support groups. you need to be very careful as to its quality. unlike search engines.g.sdhl.uk Press return Enter your search terms in the Query box Click on Search or press return 2.2. Web directories work well when you are researching a broad area or are a novice searcher.google. To use Omni: v v v v In the address bar type in www. Omni is a health search engine which you can use to look for information which does come from bone fide organisations. list sites by topic and subtopic.com www.g.omni. cinahl.com Using a Web Directory v In the address bar type in the address of a search engine with a web directory feature e.3 Health Search Engines When looking for health information.

information on the Internet may not have been through quality 'filters' such as publishers. Unlike traditional paper based resources. A simple search on asthma alone will bring up over 65. editors or peer-reviewers. However remember that: v Anyone can publish on the Internet. v It is important that you assess the quality of the information source yourself! Core Checklist Aims and objectives Coverage Authority and reputation Accuracy Currency Accessibility Quiz! What is the purpose of the web site? v Are the aims and objectives of the web site clear? Is there a statement of these on the site itself? v What is the intended coverage and are there any limitations to it? v Who is the intended audience? v Does the site achieve its aims? What is the level of coverage? v Are all aspects of the subject covered? v Is there retrospective coverage? v Are there any pointers to links to further sources of information? Are the pointers useful? 14 .000 web sites.Section 3: Quality The Internet is one of the newest and easiest ways of accessing a whole wealth of health information from the desktop. v Whilst the Internet is seen as a ‘new resource’ some of the information located on the Internet may not have been kept up to date. There may be inherent bias built into the web site. There is no guarantee of honesty or accuracy on the Internet. v Resources may not be what they appear to be or what they say they are.

provide references. contact details or e-mail addresses to confirm the accuracy and validity of the information? v Are the grammar and spelling accurate? Are there a large number of typographical errors? v Does the information give a balanced view or is it biased in any way? How current is the information? v Is the information contained in the web site up to date or just the web site itself? Can you check the currency of both? v Does the web site include an archive? v How frequently is the site updated? Does the site have a maintenance policy? Is the web site easy to use? v Is it easy to navigate round the site? Are the links to information logical? v Is the site clearly presented and does it have a search facility? v Is the site and the information fast to access? There are a number of websites which you can use to practice how good you are at evaluating the quality of a website • Quality information checklist .. Internet Detective .quick.uk/ Although aimed at children this HEA quiz is a really fun.ac.org.html Online tutorial.Who has written the information? v Is it an individual or organisation? Is the individual a subject expert or are they an organisation well known in that field of activity? v What is the address of the web site? Does the address indicate an authoritative organisation? v Are there any reviews discussing the web site and the information on it? Has the information been peer reviewed? v Can you contact the author for information or is a biography available on them? Is the information accurate and valid? v Are you able to check and cross check the accuracy and validity of the information? v Does the page cite a bibliography.http://sosig.uk/desire/internet-detective. informative way of assessing the quality of information found on web sites. • 15 . Although taking up to two hours to complete it can be finished a section at a time.http://www.

omni. You can connect TO the Internet from the Trust Intranet. government.uk The first page you generally see. commercial within a web address e. An example of a website is www.nhs.g.com & www. Examples include www.g.” (Netscape Navigator is another example) “Internet World Wide Web Web page Web site Home page Browser Domain name Identifies the name of the organisation within a web address e.org (non profit making web site) Enables you to move between web pages. Links can be identified wherever the cursor changes to a hand Enables you to search for sites using keywords. e.altavista. 2003 16 . www.quick. www. Examples include www.sdhl.google.uk Sets out information in subject categories. www. South Devon Healthcare NHS Trust. The Trust uses Explorer. Trust Library Services.nhs.Some Basic Internet Terms Internet Intranet NHSnet Trust Intranet A worldwide network of computers A smaller network with limited.com (commercial web site) www.com. (National electronic library for Health) Identifies the type of organisation. It has links to other pages and often to other sites A feature that lets you use the Internet. “private” access A ‘private’ network for people working in the NHS only The Trust has an Intranet. useful for broad searches.uk.g. However from home you cannot connect FROM the Internet to the Trust’s Intranet A part of the Internet which shares information using web pages A page of information that is on a computer linked to the Internet or to an Intranet A collection of web pages linked together.multimap.nelh.ac.com Domain type Links Search engine Web directory Contact Points Plymouth – Staff Library 01752 792265 South Devon – 01803 654709 Produced by Claire Chilcott.yahoo.