Autotrace Plus

Fast and cost effective debtor tracing

With today’s high levels of personal debt, it is essential that you are able to make contact with your customer as soon as you realise there is a problem. Not only does this give them an early opportunity to discuss any issues they may have in servicing their debt, it also gives you the chance to establish a recovery plan and a commitment from them to pay.

Experian’s Debt Collection and Recovery Suite

With around 10 per cent of the UK population moving house each year, it is likely that a reasonable number of your debtors will have moved to a new address at some time in your relationship with them. Some of them will have moved in an attempt to escape from their debt, whilst others will have moved and may have ‘forgotten’ to tell you. Being able to trace those customers who have moved, but have not informed you, is a vital element of your collections strategy. Additionally, if you have been unable to re-establish contact with your customer via their last known address and have no record of an address move, it is important to discover whether or not the person is actually still resident at the address you have for them. If so, they may simply be placing your correspondence in the bin or stating that they are not the person you are seeking.

Traditional methods of tracing can be expensive and unreliable, depending heavily on third parties to carry out investigations and perhaps visiting the property. Before embarking on such an expensive process, you can achieve significant benefits – both in terms of cost savings and speed of results – by using Autotrace Plus from Experian.

including postcodes. it is likely that your customer will reappear at some point in the future. • Telephone number database. With consumers becoming increasingly credit hungry in today’s marketplace. Includes the Credit Application Previous Search (CAPS) file – the UK’s largest file of credit reference enquiries. • Edited Electoral Register. A CAIS file is an industry shared file that contains information about credit accounts. It uses sophisticated data matching and monitoring techniques that allow you to identify the forwarding address of your customer or establish that they continue to be ‘living as stated’. • Postal Address File. Data associated with the process of probate and from undertakers. it is likely that your customer will reappear at some point in the future.uk/collections What is Autotrace Plus? Autotrace Plus is a fast and cost effective debtor tracing solution. Contains all known addresses. enabling you to continue with your investigations. which helps in those cases where no forwarding address has been identified. These files are held within Experian’s database. or until a match is found. which classifies the data by individual consumer identities. enabling you to continue with your investigations. The solution is accessed either by an automated. • Application databases. the most accurate data picture is returned. most up-to-date set of consumer files. We also offer access to a Constant Review facility. Autotrace Plus provides you with rapid results in terms of identifying the forwarding addresses of your absconding customers. which enables you to re-establish contact with your customers. for all known properties in the UK. Identifies previous and forwarding addresses that are linked to the current address provided by the applicant. In addition. The Constant Review facility will notify you when they do. Data sources accessed by Autotrace Plus Experian holds the UK’s largest.co. including cable and mobile. excluding the names and addresses of those people who have ‘opted out’. With consumers becoming increasingly credit hungry in today’s marketplace. where available. • Credit Account Information Sharing (CAIS). Holds UK telephone numbers. by continuing to monitor the customer for up to 3 or 12 months.www.experian. ensuring that when an enquiry is made. Provides a list of every person resident in the UK who is registered to vote. relating to applications for credit made by individuals. The Constant Review facility will notify you when they do. parameterised batch file submission – with a file of results being returned either on a daily or more ad hoc basis – or online. • Mortality File. . including: • Address links. it can provide an indication of the strength of connection between the customer and the address.

• Allows you to place the customer’s details onto the Constant Review facility if the original enquiry fails to provide a result. • Match by same person or same surname when tracing an individual or family name at an address. • Identifies matches against Experian’s mortality data. Autotrace Plus: • Establishes whether there is any recent information to suggest that the person you are looking for is still living at the last known address. • The batch service allows you to choose between receiving the latest address only. • Provides you with the telephone number associated with the customer’s address. • Presents a forwarding address and a complete address history. We will then continue to monitor the data. or a full address history. • Provides a Case Management facility (online service only) that allows you to find. • Differentiates between new addresses found using previous address data and date of birth information. • Provides the telephone number associated with your customer. identifying any new information that is relevant to establishing the customer’s new address. Key features • Offers the ability to set a range of parameters at portfolio level. The power of Autotrace Plus lies in combining Experian’s quality data sources with its outstanding matching and monitoring techniques. based upon a combination of name and address and / or date of birth.uk/collections How does Autotrace Plus work? The power of Autotrace Plus lies in combining Experian’s quality data sources with its outstanding matching and monitoring techniques. If you are using the online Constant Review facility. which include the definition of recency of activity. if the person is not resident at the address you have listed for them.experian. you will be able to view the results using the Case Management facility. • Includes a Constant Review facility that can notify you of any new information. or re-affirming that they live at their last known address. • The online service enables searching by name and postcode using interactive verification. If you are using the batch service. .www. enabling you to make contact with them at the earliest opportunity and giving additional confirmation of residency. • Notifies you when new information is available. which gives a measure of the strength of connection between your customer and the address. • Searches for the individual using the alias name as well as the main name. • Provides a ‘living as stated’ classification. • Returns a Residency Score.co. • Identifies any forwarding addresses. matching levels and the ability to search on name and date of birth. By doing so. you will be able to re-submit the name and address and / or date of birth via your next batch submission in order to obtain the results. view and reprocess your tracing cases.

email us at collectionsandrecoveries@uk. At this stage. All rights reserved. Unsuccessful traces can be placed on Constant Review. Locating goneaways at an earlier stage. which provides the platform for secure and automated submission and receipt of your files. please contact your Experian Account Manager. The online service is provided with an Experian hosted web browser-based front end within the Customer Event Management System (CEMS) infrastructure. you simply need the File Transfer Protocol (FTP) software. Autotrace Plus provides faster debtor tracing. you have the option to re-submit data to Autotrace Plus if the information is still required.com or call the New Business team on 0844 481 8888 The word “EXPERIAN” and the graphical device are trade marks of Experian and/or its associated companies and may be registered in the EU. the online service provides interactive verification of address details.uk/collections Key benefits • Reduced tracing costs. Provides an extremely cost effective way of re-engaging with your lost customers. analytics and software assets to provide organisations with an integrated. Autotrace Plus is hosted and maintained by Experian. • Increased potential for payment. including the Office of the Information Commissioner. end-to-end debt management capability. • Trouble-free technology. from more customers by managing. Compliance Experian works closely with regulators. For example. © Experian 2010. products and systems are developed within the appropriate legal framework.co.www. USA and other countries. increases the likelihood of funds still being available to secure payment. Your request will be held on file for a period of 3 or 12 months and when new information becomes available. For further information. It brings together the company’s data. you will be notified. and before other creditors. About Experian’s Debt Collection and Recovery Suite Experian’s Debt Collection and Recovery Suite enables organisations to collect more debt. to ensure that procedures. controlling and continually improving the collections process. continuous tracing efforts. providing increased flexibility in search options. leaving staff free to use valuable time to recover debt.experian.experian. With the batch service. . • Quicker tracing. • Automatic. The graphical device is a registered Community design in the EU.