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PowerPath

Version 3.0 for Windows

INSTALLATION AND ADMINISTRATION GUIDE
P/N 300-000-512 REV A01

EMC Corporation
171 South Street Hopkinton, MA 01748-9103 Corporate Headquarters: (508) 435-1000, (800) 424-EMC2 Fax: (508) 435-5374 Service: (800) SVC-4EMC

Copyright © 1997 - 2002 EMC Corporation. All rights reserved.
Printed June 2002 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license.

Trademark Information
EMC, CLARiiON, Navisphere, and Symmetrix are registered trademarks, and Connectrix and PowerPath are trademarks of EMC Corporation. All other trademarks used herein are the property of their respective owners.

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PowerPath for Windows Installation and Administration Guide

Contents

Preface............................................................................................................................. ix Chapter 1 Installing PowerPath
Installation Notes ............................................................................. 1-2 WHQL-Certified Driver........................................................... 1-2 Booting with Windows 2000 ................................................... 1-3 Replacing Windows NT 4.0 with Windows 2000................. 1-3 PowerPath and MSCS .............................................................. 1-4 Booting from Remote Storage ................................................. 1-4 Before You Install ............................................................................. 1-5 Installing PowerPath ....................................................................... 1-7 Connecting Additional Paths to the Storage-System .......... 1-9 Obtaining PowerPath Patches...................................................... 1-10 Upgrading PowerPath or Installing a PowerPath Patch.......... 1-11 Upgrading PowerPath on Windows NT 4.0 ....................... 1-11 Upgrading PowerPath on Windows 2000........................... 1-11 Patches and Configuration Files........................................... 1-12 Installing PowerPath and MSCS.................................................. 1-14 Integrating PowerPath Into an Existing MSCS Cluster............ 1-15 Moving All Resources to Node A......................................... 1-15 Installing PowerPath on Node B .......................................... 1-17 Configuring Additional Paths Between the Storage-System and Node B ........................... 1-17 Moving All Resources to Node B ......................................... 1-17 Installing PowerPath on Node A ......................................... 1-18 Configuring Additional Paths Between the Storage-System and Node A .......................... 1-18 Returning Node A’s Resources to Node A ......................... 1-18 Operating System Induced Boots ................................................ 1-19

PowerPath for Windows Installation and Administration Guide

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....................... A-3 Before Calling the Customer Support Center ...................................... 2-2 Removing PowerPath From a Windows Host...............................................................................................Contents File Changes Caused by PowerPath Installation ..................................................................................................................................................... 1-21 Registry Changes Caused by PowerPath Installation.......................................................... 2-2 Disconnecting Redundant Paths to the Storage-System. A-2 Troubleshooting the Problem ..... A-6 Sending Problem Documentation ....................... 3-3 Appendix A Customer Support Overview of Detecting and Resolving Problems ................................. A-4 Documenting the Problem ...................... A-5 Reporting a New Problem ........... 3-2 PowerPath Administrator ...................................................................0 ...................................................................... 1-20 Windows NT 4............................. 2-3 Chapter 3 PowerPath Administrator Suite PowerPath Administrator Suite for Windows ........... 1-22 Chapter 2 Removing PowerPath Before You Remove PowerPath ............ i-1 iv PowerPath for Windows Installation and Administration Guide ............................................................ 1-20 Windows 2000 ... A-7 Index ............................................................. 3-2 PowerPath Monitor ............................................

......................................Figures Figures 1-1 3-1 A-1 Cluster Administrator ......................................... 1-16 PowerPath Administrator ............................................ A-2 PowerPath for Windows Installation and Administration Guide v ................. 3-9 Problem Detection and Resolution Process .............................................................

Figures vi PowerPath for Windows Installation and Administration Guide .

............Tables Tables 3-1 3-2 3-3 PowerPath Monitor Taskbar Icons ................................... 3-2 Standard......... Unlicensed.............................................. 3-4 Known Failure Conditions .. and Unknown Conditions .................. 3-6 PowerPath for Windows Installation and Administration Guide vii ..................................................

Tables viii PowerPath for Windows Installation and Administration Guide .

provides procedures for installing and upgrading PowerPath software. Installing PowerPath. If a PowerPath feature does not function properly or does not function as described in this manual. describes how to remove PowerPath software and patches.0 and Windows 2000. x PowerPath for Windows Installation and Administration Guide ix . It also includes an introduction to the PowerPath Administrator Suite. Audience and Prerequisites This guide is intended for storage administrators and other information system professionals responsible for installing and maintaining PowerPath. Readers of this manual are expected to be familiar with the host operating system where PowerPath runs. contact the EMC Customer Support Center for assistance. This guide describes how to install and remove PowerPath 3. some functions described in this manual may not be supported by all versions of PowerPath or the storage-system hardware it supports. Content Overview This guide has the following chapters and appendix: x Chapter 1. Chapter 2. Therefore. and the applications used with PowerPath.Preface As part of its effort to continuously improve and enhance the performance and capabilities of the EMC product line. For the most up-to-date information on product features.0 for Microsoft platforms including Windows NT 4. storage-system management. EMC periodically releases new versions of PowerPath. Refer to Where to Get Help in this Preface for contact information. Removing PowerPath. see your product release notes.

PowerPath Administrator Suite. and provides essential questions that you should answer before contacting the EMC Customer Support Center. Customer Support.Preface x Chapter 3. Appendix A. reviews the EMC process for detecting and resolving software problems. describes the administrative tools available for managing a PowerPath environment. x x PowerPath for Windows Installation and Administration Guide .

EMC P/N 200-999-563 Symmetrix High Availability Product Guide. all available from EMC Corporation: x x PowerPath Product Guide.Preface Related Documentation Here is the complete set of EMC enterprise storage documentation for PowerPath. Volumes I and II. EMC P/N 200-999-642 Symmetrix Open Systems Environment Product Guide. x x x x x x x x x PowerPath for Windows Installation and Administration Guide xi . available on the Web. Go to this page: http://www. Volumes I and II.emc. EMC P/N 300-600-008 Symmetrix Fibre Channel Product Guide. EMC P/N 069001125 The EMC product guide or configuration planning guide for your storage-system model The EMC installation guide and vendor documentation for your HBA (host bus adapter) The EMC Support Matrix. EMC P/N 014003106 EMC Navisphere Manager Version 6. EMC P/N 200-999-566 EMC Installation Roadmap for FC-Series Storage Systems.com/horizontal/interoperability Choose the link to EMC Interoperability Support Matrices. EMC P/N 300-000-514 x x Other related EMC enterprise storage publications include: x Connectrix Enterprise Storage Network System Topology Guide. EMC P/N 300-000-513 PowerPath for Linux Installation Guide.X Administrator’s Guide. and then the link to EMC Support Matrix. EMC P/N 069001166 EMC CLARiiON Host Connectivity Guide. EMC P/N 300-000-511 PowerPath for Novell NetWare Installation Guide. EMC P/N 300-000-510 PowerPath for UNIX Installation and Administration Guide.

Preface Typographic Conventions in this Manual This manual uses the following conventions for notes and cautions: A note presents information that is important but not hazard-related. User entry. This manual uses the following type style conventions: AVANT GARDE Keystrokes x x Palatino. and menu items in text Selections you can make from the user interface. icon. ! CAUTION A caution contains information essential to avoiding damage to the system or equipment. italic x x x Courier. options. and field names New terms or unique word usage in text Command-line arguments when used in text Book titles Palatino. button. including buttons. For example: bold symmpoll -p xii PowerPath for Windows Installation and Administration Guide . For example: working root directory [/usr/emc]: c:\Program Files\EMC\Symapi\db Courier. icons. bold Dialog box. Courier System prompts and displays and specific filenames or complete paths. Arguments used in examples of command-line italic syntax.

emc. and then the link to EMC Support Matrix.Preface Where to Get Help Obtain technical support by calling your local EMC sales office. PowerPath for Windows Installation and Administration Guide xiii .com/horizontal/interoperability Choose the link to EMC Interoperability Support Matrices.emc. organization. refer to the EMC Powerlink Web site: http://powerlink. call EMC Customer Service: USA Canada: Worldwide: (800) 782-4362 (SVC-4EMC) (800) 543-4782 (543-4SVC) 1+(508) 497-7901 Follow the voice menu prompts to open a service call. go to this EMC Web page: http://www. For a list of EMC locations. and overall quality of EMC’s user documentation.com For information about products and technologies qualified for use with the EMC software described in this manual.com with your opinion of this manual.emc.com/contact/ For service. go to this EMC Web site: http://www. For additional information about EMC products and services available to customers and partners. Please send a message to techpub_comments@emc. Your suggestions help us improve the accuracy.

Preface xiv PowerPath for Windows Installation and Administration Guide .

...........0 or Windows 2000 host and the file changes that occur when you install PowerPath.........1-2 Before You Install ...................................1-15 Operating System Induced Boots .........1-22 Installing PowerPath 1-1 ..............................1-5 Installing PowerPath ............Invisible Body Tag 1 Installing PowerPath visible Body Tag This chapter describes procedures for installing and upgrading PowerPath™ on a Windows NT 4... x x x x x x x x x x Installation Notes .................1-14 Integrating PowerPath Into an Existing MSCS Cluster...............................................1-10 Upgrading PowerPath or Installing a PowerPath Patch.....1-7 Obtaining PowerPath Patches............................1-19 File Changes Caused by PowerPath Installation ........1-20 Registry Changes Caused by PowerPath Installation ................................................................................................................................................................... 1-11 Installing PowerPath and MSCS.................................................................................

if you need a Microsoft signed driver. 5. When installing PowerPath 3. following the steps in Chapter 2. To verify whether a PowerPath driver is signed.emc. contact your EMC Customer Support representative. Click the Driver tab. EMC provides a WHQL-certified PowerPath 3. If you have a CLARiiON storage-system. select Properties. For more information.0.0.0 by following the steps in the PowerPath Product Guide for that release.0 system.Installing PowerPath 1 Installation Notes If you run PowerPath 2. Open the system control panel applet.com after the release of PowerPath 3. devices that are read-only without PowerPath remain read-only with PowerPath installed. In the EMS device bus dialog box. PowerPath controls all Symmetrix and CLARiiON storage-system logical devices except the ESN Manager Volume Logix database (VCMDB) and the CLARiiON LUNZs. follow these steps: 1. For example. Microsoft Installer (MSI) adds components to your system. 6. If you want to go back to PowerPath 2. The WHQL-certified driver is available at http: //powerlink. install PowerPath 2. Removing PowerPath. Click the Hardware tab. use Navisphere® to manage PowerPath. 7.0. Contact your EMC customer support representative for information. PowerPath does not alter the allowed access to storage-system logical devices. you must first uninstall PowerPath 3.0 for Windows package. 4. you can install PowerPath 3. 1-2 PowerPath for Windows Installation and Administration Guide . The sequence in which you configure the storage-system and install PowerPath depends upon the storage-system you use.0 without removing the earlier version. Expand the System devices node.1 or 2. Right-click EMS device bus.x. 3. 2.0 on a Windows NT 4.x. Refer to your Navisphere documentation for additional information. WHQL-Certified Driver On Windows 2000. After uninstalling PowerPath 3. Click Device Manager.

Installing PowerPath

1

8. Check the Digital Signer field to see whether the driver is signed. When the driver is signed, the field contains information about the organization that assigned the driver. When the driver is unsigned, the field displays, Not Digitally Signed.

Booting with Windows 2000

When a Windows 2000 host boots, it might initiate a second boot the next time you successfully log in (or several minutes thereafter). The second boot can happen after you install PowerPath or any time the hardware configuration changes. The second boot occurs when either of two conditions are met:
x

A disk that was attached to the host moves to an address that never had a disk attached to it. For example, prior to the current boot, a disk with signature 12345 is at SCSI ID 4, Logical Device 3. At the end of the boot sequence, Windows 2000 discovers that the disk with signature 12345 moved to the new address of SCSI ID 5, Logical Device 2. When PowerPath is installed, it logically moves all disks it recognizes. These logical moves often satisfy the first condition.

x

The disk is the system disk used for paging, or is part of a software fault-tolerant array.

See Operating System Induced Boots on page 1-19 for additional information.

Replacing Windows NT 4.0 with Windows 2000

To change your operating system from Windows NT 4.0 to Windows 2000 when PowerPath is currently installed, follow these steps: 1. Remove PowerPath, following the steps in the PowerPath documentation for that release.
After removing PowerPath, be sure to disconnect redundant paths to the storage-system.

2. Follow the instructions in your Microsoft documentation to install Windows 2000. 3. Install PowerPath 3.0, following the steps in Installing PowerPath on page 1-7.

Installation Notes

1-3

Installing PowerPath

1
PowerPath and MSCS
In an MSCS cluster, a Windows host with PowerPath installed can be connected to either Symmetrix or CLARiiON storage-systems, but not both. PowerPath does not support MSCS clusters that include both Symmetrix and CLARiiON storage-systems. If you have PowerPath installed and you want to boot from a remote storage device, refer to your HBA vendor’s documentation for the correct HBA configuration settings.

Booting from Remote Storage

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PowerPath for Windows Installation and Administration Guide

Installing PowerPath

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Before You Install
Before you install PowerPath: ❑ Verify that your environment meets the requirements in: ❑ Chapter 3, PowerPath Configuration Requirements, in the PowerPath Product Guide. That chapter describes the host-storage system interconnection topologies that PowerPath supports. ❑ Environment and System Requirements section of the EMC PowerPath for Windows Version 3.0 Release Notes. That section describes minimum hardware and software requirements for the host and supported storage-systems. ❑ We update the release notes periodically and post them on http:\\powerlink.emc.com. Before you install PowerPath, check the powerlink Web site, or contact your EMC customer support representative, for the most current information: ❑ Patches and notices - See Obtaining PowerPath Patches on page 1-10. Review the patch ReadMe files to determine which patches (if any) you want to install after PowerPath, and whether those patches have any additional prerequisites that must be met before installing PowerPath. On Windows hosts, you must first install the PowerPath base product, and then install any needed patches. ❑ Microsoft-certified drivers - The packages are released on this site as they are available. ❑ Ensure that the storage-system logical devices are configured for PowerPath support. Refer to the Symmetrix Open Systems Environment Product Guide, Volume I or the CLARiiON Host Connectivity Guide. ❑ Ensure that the CLARiiON SnapView utility admsnap and other CLARiiON host- and storage-system-based software is up to date. ❑ Uninstall any version of Navisphere Application Transparent Failover (ATF) that is installed on the host. ❑ Ensure that there is only one logical connection per logical device before starting the installation. Once PowerPath is installed, more than one path per logical device is permitted.

Before You Install

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1-6 PowerPath for Windows Installation and Administration Guide .0 or Windows 2000 host using the administrator account and close all applications and client files before starting the installation. (If you are upgrading from an earlier version of PowerPath. if you are installing PowerPath for the first time. PowerPath will use your old key.) ❑ Note that you must shut down and restart the host after installing PowerPath. Also. log on to a Windows NT 4. The registration number is on the License Key Card delivered with the PowerPath media kit. including virus scanning software. plan to install PowerPath at a time when a reboot will cause the least disruption to your site. To avoid warning messages when rebooting.Installing PowerPath 1 ❑ Locate the PowerPath installation CD and. your 24-digit registration number.

Go to step 4. where x is the CD drive letter. From the Start menu.0 or Windows 2000 systems. select Run. The message used in the prompt above varies according to which browser and version you have installed on your system. On some Windows NT 4. 3.exe icon on the CD. Then click OK. EMC recommends you install PowerPath to the default directory. Log in to the system as an administrator to continue the installation. To install to a different directory. click Restart to reboot the system. When prompted. In the Run window. 6. 5. The setup wizard prompts you to browse to your destination folder. Installing PowerPath 1-7 . Click Next in the setup wizard welcome window. 2. Insert the PowerPath installation CD in the CD-ROM drive. and click OK. You can install the software from the Installation section by clicking the appropriate link for your operating system. enter x:\i386_w2k\setup.Installing PowerPath 1 Installing PowerPath To install PowerPath on Windows NT 4. Choose Run this program from its current location. click Next to install to the default directory. and then Next. (or a similar message depending on your browser) and click OK to proceed with the installation. Alternatively.0 systems. 7. Select the destination folder. the Windows installer must be updated. To enter your destination folder. follow these steps: 1. your browser launches and displays the Getting Started page.0. • On Windows 2000. If autoplay is enabled. double-click the setup. 4. click Change. Enter your name and organization and click Next. This is done automatically by the PowerPath installation process. enter the name of the installation program: • On Windows NT 4. enter x:\i386_nt4\setup.

and then OK. “S”. and “B” is equivalent to entering the numbers. Follow the instructions next under Connecting Additional Paths to the Storage-System. 1. Click Add. To reduce common typographical errors.Installing PowerPath 1 ! CAUTION Do not specify the root directory. entering the alphabetic letters “O”. Specifically.”I“. Click Install in the Ready to Install the Program dialog box. When the setup wizard asks whether you want to reboot the host. click No. 1-8 PowerPath for Windows Installation and Administration Guide . Type the registration number exactly as written on the card. 8. and 8. Click Finish. When prompted by the Options dialog box. In PowerPath 3. 9. If you are upgrading from a previous version.0. enter your 24-digit registration number in the License Key field of the Licenses tab. PowerPath will not function correctly if you install it into the root directory. 10. 11. PowerPath saves the existing 12-digit license key. 0. 5. you may enter multiple registration numbers as PowerPath is supported on different storage devices. and no input is required. You must now shut down the host and connect additional paths to your storage-system. and certain numbers and letters are interchangeable. the License Key field accepts either uppercase or lowercase letters.

Connect the additional cables from the HBAs to the storage-system interface ports.0 — Click shut down the computer? and then Yes.Installing PowerPath 1 Connecting Additional Paths to the Storage-System 1. 3. with multiple paths to logical devices. From the Start menu. and click OK. PowerPath is now fully configured. Installing PowerPath 1-9 . Using the Shut Down Windows dialog box. 4. select Shut Down. 2. shut down the host: • Windows NT 4. Power on the host. • Windows 2000 — Select Shut down from the pull-down list.

Installing PowerPath 1 Obtaining PowerPath Patches You can obtain PowerPath patches at the EMC support Web site. Patch filenames are formatted as follows: EMCPower.Major.emc. each PowerPath platform has different patch levels. or W2000.0.com or the PowerPath anonymous FTP site. PowerPath patches can be applied only to a full release or an earlier (lower-numbered) patch release with the same major and minor numbers as the patch that is being applied.com/pub/symm3000/powerpath. Build Is an optional build number.Minor.zip). PowerPath releases are identified by a three-digit version number: Major.0.Platform. Major Is a one-digit major version number. PowerPath patches are released as required. 1-10 PowerPath for Windows Installation and Administration Guide . Typically. 3. Patch Is a one-digit patch number. http: //powerlink.emc.0.Patch[.Patch In a full product release. for example. PowerPath patches typically are distributed as WinZip files (with a filename suffix of . A patch’s ReadMe. ftp://ftp. Patch is zero (0). including none. Minor Is a one-digit minor version number.Minor.txt file describes the contents of patch and gives installation instructions.Build] where: Platform Is one of the following: NT 4.

0 Upgrades to PowerPath 3. For patches. 2. it is not necessary to uninstall the previous version of PowerPath before installing version 3.x or 1.0. Once you have removed PowerPath 1. To upgrade or install a patch.0 are supported from PowerPath 2. if you have PowerPath 1. you must first uninstall PowerPath 1. also follow the instructions in Patches and Configuration Files on page 1-12.0.1 or 2. check the powerlink Web site for the most current information. also follow the instructions in Patches and Configuration Files on page 1-12.0 from 2. Upgrading PowerPath on Windows 2000 Upgrades to PowerPath 3.x preserves license.emc. or 1.0. Upgrading PowerPath on Windows NT 4. When upgrading from PowerPath 2.5 following the instructions in the EMC PowerPath Version 1. To upgrade or install a patch.x. registration. On Windows 2000. install PowerPath 3. For patches. To upgrade PowerPath.5 and want to upgrade to PowerPath 3. and configuration information.5.0. begin by checking for PowerPath patches and determining which patches (if any) you want to install. Upgrading to PowerPath 3.1. When upgrading from PowerPath 2..0 following the instructions under Installing PowerPath on page 1-7 of this manual. follow the same steps as for installing PowerPath (refer to Installing PowerPath on page 1-7).x preserves license. Before you upgrade PowerPath.Installing PowerPath 1 Upgrading PowerPath or Installing a PowerPath Patch We update the release notes periodically and post them on http:\\powerlink. registration.5. and configuration information.0 from 2.5. Upgrading to PowerPath 3.0 are supported from PowerPath 2.5 for Windows 2000 Release Notes. it is not necessary to uninstall the previous version of PowerPath before installing version 3.0. Upgrading PowerPath or Installing a PowerPath Patch 1-11 .com. follow the same steps as for installing PowerPath (refer to Installing PowerPath on page 1-7). Refer to Obtaining PowerPath Patches on page 1-10.

follow these steps: 1. This ensures the configuration file is updated to the current format. 2. Use the backup to restore your configuration if you uninstall the patch later. 2. To avoid losing configuration information. Saving Configurations. Refer to the next section. Before installing a patch. powermt Management Utility of the PowerPath Product Guide. back up your old configuration file. save your configuration. After a patch is applied. later. Saving and Loading Configurations From the PowerPath Administrator When saving and loading configurations from the PowerPath Administrator. follow the steps in the appropriate section below. Saving and Loading Configurations From the Command Line Interface When saving and loading configurations with the powermt utility. Before installing a patch. Refer to Loading Configurations. This ensures the configuration file is updated to the current format. After installing a patch and verifying the configuration is correct. Refer to the next section. Saving Configurations. follow these steps: 1.Installing PowerPath 1 Patches and Configuration Files PowerPath stores configuration information in a file that may be loaded at boot time. Refer to Saving a Custom Configuration in Chapter 5. 1-12 PowerPath for Windows Installation and Administration Guide . the format of the configuration file may change so it is no longer backward compatible. Use the backup to restore your configuration if you uninstall the patch later. powermt Management Utility of the PowerPath Product Guide. When using the PowerPath Administrator. the configuration file can be saved only under the default filename. save your configuration. Refer to Saving a Custom Configuration and Loading a Custom Configuration in Chapter 5. back up your old configuration file. After installing a patch and verifying the configuration is correct.

Select File. Click OK when PowerPath prompts you to save the current configuration for reboot. If you do not save your changes in this manner. When you load a configuration you are loading the last saved boot configuration. click Load Configuration or select File. Upgrading PowerPath or Installing a PowerPath Patch 1-13 . Click OK when PowerPath prompts you to load the last saved boot configuration. they will be lost upon reboot.Installing PowerPath 1 Saving Configurations From the PowerPath Administrator. Save Current Configuration for Reboot. The active configuration on your desktop does not reflect the boot configuration until you save the configuration and reboot. you can save your configuration at any time. Loading Configurations You can load a previously saved configuration in two ways. The first time you run PowerPath there is no configuration to load. from the Toolbar or from the File menu: 1. Load Last Saved Boot Configuration. 2. From the toolbar. 2. To save your configuration: 1.

managing.Installing PowerPath 1 Installing PowerPath and MSCS If you are installing PowerPath and MSCS for the first time. configuring. Installing PowerPath first avoids having to disrupt cluster services at a later time. 1-14 PowerPath for Windows Installation and Administration Guide . Refer to the Microsoft MSCS documentation for complete information on planning. and troubleshooting MSCS. install PowerPath first. and then install MSCS.

Cluster Administrator. Cluster Administrator. Each node in a cluster can own a distinct set of resources. the appropriate action is noted where applicable for nodes with greater than two clusters. The following procedure describes how to install PowerPath on a two-node cluster. To add PowerPath to an existing MSCS cluster (with MSCS running on both nodes).0. Conversely. Integrating PowerPath Into an Existing MSCS Cluster 1-15 .Installing PowerPath 1 Integrating PowerPath Into an Existing MSCS Cluster You can integrate PowerPath into an existing MSCS cluster without shutting down the cluster. by selecting Start. start the MSCS Cluster Administrator utility. Refer to the Microsoft MSCS documentation for complete information on planning. configuring. Programs. start the MSCS Cluster Administrator utility. On Windows NT 4. managing. In these cases. Programs. and troubleshooting MSCS. by selecting Start. node B is the primary node for its resources and the failover node for node A’s resources. On Windows 2000. if there is close coordination between the nodes and the storage-system. Administrative Tools. Node A is the primary node for its resources and the failover node for node B’s resources. Administrative Tools (Common). follow these steps: Moving All Resources to Node A 1. The Cluster Administrator window displays (Figure 1-1). You can also install PowerPath on clusters with greater than two nodes.

4.Installing PowerPath 1 Figure 1-1 Cluster Administrator 2. Pause Node to pause node B. 1-16 PowerPath for Windows Installation and Administration Guide . This keeps the node from participating in the cluster during the PowerPath installation. select all groups owned by node B. To move the resources to node A. 3. Alternatively. select File. select Move Group by right-clicking all group names under Groups in the left pane. Click node B and select File. In the left pane of the window. Move Group.

and D in step 4 of the previous section. install PowerPath on these other nodes. To move the resources to node B. 3. Shut down node B. C. C. Click node A and select File. C. 4. If necessary. following the steps in Installing PowerPath on page 1-7. reconfigure the storage-system so its logical devices appear on multiple ports. 3. in a four-node cluster. Configuring Additional Paths Between the Storage-System and Node B 1. in a four-node cluster. Power on node B. you could move resources to nodes B and C or move them to B. In a cluster with greater than two nodes. Pause Node to pause node A. For example. replace node B with any combination of nodes B. move all resources to any of the remaining nodes. 3. and D taken alone or together.Installing PowerPath 1 Installing PowerPath on Node B 1. select File. 2. install additional HBAs on node B. Click node B and select File. C. Integrating PowerPath Into an Existing MSCS Cluster 1-17 . in a four-node cluster. Moving All Resources to Node A. above. replace node B with nodes B. For example. or any permutation of nodes B. and D in steps 2. and D. configure additional paths between the storage-system and these other nodes. 2. and also in steps 1 and 2. replace node B with nodes B. 2. C. Resume Node to resume node B. 5. In a cluster with greater than two nodes. In a cluster with greater than two nodes. For example. 4. Moving All Resources to Node B 1. Move Group. select all groups. Install PowerPath on node B. In the left pane of the Cluster Administrator window. For example. If necessary. Connect cables for new paths between node B and the storage-system. and 5 above. and D to which you want to move resources.

2. Configuring Additional Paths Between the Storage-System and Node A 1.Installing PowerPath 1 Installing PowerPath on Node A 1. Install PowerPath on node A. Using the MSCS Cluster Administrator utility. Connect cables for new paths between node A and the storage-system. configure the storage-system so its logical devices appear on multiple ports. 1-18 PowerPath for Windows Installation and Administration Guide . 2. Power on node A. Shut down node A. Select File. Move Group to move the resources back to node A. If necessary. select all groups previously owned by node A. 3. Click node A and select File. If necessary. 2. 5. install additional HBAs on node A. 4. following the steps in Installing PowerPath on page 1-7. Resume Node to resume node A. Returning Node A’s Resources to Node A 1.

you should reboot after any of these actions: x Addition of a logical device that was not previously visible on any path.0 only). including: • Changing the size of pagefile. if you are prompted by the operating system. Addition of the first fault-tolerant logical device to a host (Windows NT 4. Removal of a page file from a host logical device. Some administrator actions cause the operating system to prompt you to reboot the host. To ensure proper operation of the host. or removed. PowerPath does not induce additional reboots in these cases. x x x x Modification of the host dump file location. modified.Installing PowerPath 1 Operating System Induced Boots The operating system may prompt you to reboot the system when a new system device is created. • Modification of the system hibernation status. Modification of the host boot logical device. Operating System Induced Boots 1-19 . This is normal.

dll EMC\PowerPath\powermt.dll %systemroot%\System32\mfc42.dll 1-20 PowerPath for Windows Installation and Administration Guide .dll EMC\PowerPath\EmcPowSrv.dll EMC\PowerPath\EmcPowMon. if you specified one when installing PowerPath): x x x x x x x x x x x x x x x EMC\PowerPath\EmcPowApi.dll %systemroot%\System32\olepro32.Installing PowerPath 1 File Changes Caused by PowerPath Installation When you install PowerPath.dll EMC\PowerPath\EmcPowPN22.dll %systemroot%\System32\stdole2. the following files are installed or updated if the installed version is older than the merge file revision: x x x x x x x x %systemroot%\System32\asycfilt.tlb PowerPath creates the following files and. by default.chm EMC\PowerPath\EmcPowLic.dll %systemroot%\System32\comcat. Windows NT 4.dll EMC\PowerPath\EmcPowerPathAdmin.exe EMC\PowerPath\PowAdm.dll EMC\PowerPath\EmcPowCG22.exe EMC\PowerPath\PowCG20.dll %systemroot%\System32\msvcp60.dll %systemroot%\System32\oleaut32. places them in the %SystemDrive%\Program Files directory (or another directory.exe EMC\PowerPath\EmcPowMP22.0 and Windows 2000.dll EMC\PowerPath\emcp_mp_rtl. files on your system are added and modified.exe EMC\PowerPath\powerprotect.dll EMC\PowerPath\EmcPowRes.dll %systemroot%\System32\msvcrt.exe EMC\PowerPath\PowPN20.0 On Windows NT 4. The following sections list these files for Windows NT 4.0.

dll EMC\PowerPath\EmcPowmon.dll EMC\PowerPath\EmcPowerPathAdmin.Installing PowerPath 1 Driver Files The following PowerPath driver file is created in the %systemroot%\System 32\ directory: x %systemroot%\System32\Drivers\EmcpBase.dll File Changes Caused by PowerPath Installation 1-21 .chm EMC\PowerPath\EmcPowlic.dll EMC\PowerPath\EmcPowpn22.dll EMC\PowerPath\powermt.exe EMC\PowerPath\powerprotect.exe EMC\PowerPath\PowPN20.dll EMC\PowerPath\EmcPowcg22.dll EMC\PowerPath\emcp_mp_rtl. by default.dll EMC\PowerPath\EmcPowSrv.exe EMC\PowerPath\PowAdm. if you specified one when installing PowerPath): x x x x x x x x x x x x x x x EMC\PowerPath\EmcPowapi.sys Windows 2000 PowerPath creates the following files and.exe EMC\PowerPath\PowCG20.exe EMC\PowerPath\EmcPowmp22. places them in the %SystemDrive%\Program Files directory (or another directory.dll EMC\PowerPath\EmcPowres.

sys %systemroot%\System32\drivers\EmcpMP.Play system completes the driver installation: x x x x x %systemroot%\System32\EmcpCoInst30.sys EMC\PowerPath\Drivers\EmcpCG. However. the Microsoft Installer also creates entries in the registry.sys %systemroot%\System32\drivers\EmcpCG.sys %systemroot%\System32\drivers\EmcpPN.Installing PowerPath 1 Driver Files The following PowerPath driver files are created during installation: x x x x x x x EMC\PowerPath\Drivers\Emcp30.sys EMC\PowerPath\Drivers\EmcpMP.dll EMC\PowerPath\Drivers\Emcpbase. These operating system induced entries remain on your system after uninstalling PowerPath.cat EMC\PowerPath\Drivers\Emcp30.sys The following PowerPath driver files are created by the operating system when the Plug -N. The PowerPath installation program removes these registry entries if PowerPath is subsequently uninstalled from your system.inf EMC\PowerPath\Drivers\EmcpCoInst30. 1-22 PowerPath for Windows Installation and Administration Guide .sys Registry Changes Caused by PowerPath Installation Installing PowerPath on a host creates several entries in the registry.dll %systemroot%\System32\drivers\Emcpbase.sys EMC\PowerPath\Drivers\EmcpPN.

.......... x Removing PowerPath From a Windows Host....Invisible Body Tag 2 Removing PowerPath This chapter describes how to remove the PowerPath software from a Windows NT 4....0 or Windows 2000 host...........2-2 Removing PowerPath 2-1 .....

❑ Close all applications and client files to avoid warning messages when rebooting after the uninstall. data corruption may occur. Open the Control Panel. Follow the steps in the next section. and then select EMC PowerPath 3. Before you can reboot. Disconnecting Redundant Paths to the Storage-System. 2-2 PowerPath for Windows Installation and Administration Guide . Removing PowerPath From a Windows Host ! CAUTION If you remove PowerPath without first reconfiguring the hardware to eliminate multiple paths. shut down the host and disconnect the redundant paths from the host to the storage-system.0. follow these steps: 1. 4. We update the PowerPath Release Notes periodically and post them on the powerlink Web site. 3. click No.Removing PowerPath 2 Before You Remove PowerPath Before you remove PowerPath from the host: ❑ Check the powerlink Web site (http:\\powerlink. 2.emc.0) or Remove (Windows 2000).com) for the most current information.0. double-click Add/Remove Programs. When prompted to restart the host. When prompted to remove PowerPath. click Yes. To uninstall PowerPath. Click Add/Remove (Windows NT 4.

and click OK. shut down the host: • Windows NT 4. Using the Shut Down Windows dialog box. SAN configurations may have logical configurations per physical connection. Removing PowerPath From a Windows Host 2-3 . Ensure that no redundant paths exist. select Shut Down.Removing PowerPath 2 Disconnecting Redundant Paths to the Storage-System 1. From the Start menu. You are finished removing PowerPath from the system. 3. • Windows 2000 — Select Shut down from the list. disconnect redundant cables from the HBAs to the storage-system interface ports.0 — Click shut down the computer? and then Yes. With the host shut down. 2.

Removing PowerPath 2 2-4 PowerPath for Windows Installation and Administration Guide .

............... x PowerPath Administrator Suite for Windows...........3-2 PowerPath Administrator Suite 3-1 ......Invisible Body Tag 3 PowerPath Administrator Suite The chapter introduces the PowerPath Administrator Suite for Windows.

All configured paths are operating properly. Table 3-1 interprets each taskbar icon and the status it represents. For example. In addition. or any combination thereof. if a path fails. the icon changes accordingly (see Table 3-1) and depending on the settings you choose in the Notification tab of the Options dialog box (see PowerPath Administrator online help). 3-2 PowerPath for Windows Installation and Administration Guide . All Failed — All configured paths have failed. flash the taskbar icon. This occurs if the PowerPath Administrator Suite encountered errors during initialization. Degraded — One or more (but not all) paths have failed. the PowerPath Monitor can be used to launch the PowerPath Administrator. restore the Powerpath Administrator Main Window. Table 3-1 PowerPath Monitor Taskbar Icons Taskbar Icon Status Standard — PowerPath is optimal. the PowerPath Monitor may sound an alarm.PowerPath Administrator Suite 3 PowerPath Administrator Suite for Windows The PowerPath Administrator Suite consists of two applications: x x PowerPath Monitor PowerPath Administrator PowerPath Monitor The PowerPath Monitor (on the taskbar of your Windows desktop) continuously monitors the status of your PowerPath configuration and can be set to alert you with visual and audible cues when the status changes. Server Not Responding — Cannot communicate with Monitor service.

Unlicensed. Table 3-2 and Table 3-3. PowerPath Administrator Suite for Windows 3-3 . display icons for: x x Standard.launches the Options dialog box which. allows you to set notification preferences when the status of your PowerPath configuration changes. The PowerPath Administrator continuously monitors a multipath storage-system environment and automatically updates the configuration information displayed. Unlicensed. Alternatively. x x PowerPath Administrator The PowerPath Administrator is a graphical user interface for configuring. PowerPath Administrator icons represent the PowerPath objects in your configuration. PowerPath Administrator displays the components of a PowerPath system as objects. unlicensed. Adjust Monitoring . Table 3-2 displays standard. and HBAs. monitoring. The type of icon reflects the state or status of the particular object selected.launches the PowerPath Administrator. The PowerPath Administrator displays a hierarchical representation of paths. and Unknown Conditions Known Failure Conditions Icons: Standard. on the Notification tab. and managing PowerPath devices. double-click the PowerPath Monitor icon on the Windows taskbar. logical devices. and unknown states. right-click the PowerPath Monitor icon to display the following context menus: x PowerPath Administrator . You can use PowerPath Administrator to set up and change your device configuration and manage physical and logical path components.closes the PowerPath Monitor.PowerPath Administrator Suite 3 To launch the PowerPath Administrator. Close Monitor . respectively. and Unknown Conditions Standard PowerPath Administrator object icons represent a configuration in which PowerPath is optimal.

0 only. database management system. Each logical device is associated with one or more PowerPath devices. An adapter can have multiple paths associated with it. cable. or other application can place data. Logical devices are not displayed in the PowerPath Administrator for Windows 2000. and interface port. Logical Device — The virtual drive into which a file system. 3-4 PowerPath for Windows Installation and Administration Guide . and Unknown Conditions Icon Standard Unlicensed Unknown Object Server (Host)— The system that runs the PowerPath software. Adapter — A device that provides an interface between the SCSI or Fibre Channel bus and the computer I/O bus. The PowerPath Administrator displays logical devices on Windows NT 4. Unlicensed.PowerPath Administrator Suite 3 Table 3-2 Standard. Path — This is the logical or physical I/O path from the host to the storage-system. Logical devices are disk devices presented by the storage-system. PowerPath Device — A logical device managed by PowerPath. including the HBA.

or unlicensed and failed. These objects are displayed in the hierarchy in the Summary pane and in the Details pane. x Degraded PowerPath objects are represented by a red slash through the standard object icon. A path is either open or closed. Table 3-3 displays degraded. The definition of degraded and failed status depends on the context shown in Table 3-3. x Failed PowerPath objects are represented by a red X through the standard object icon. failed. unlicensed and degraded. Path icons are either standard. For example. unlicensed PowerPath that has degraded or failed paths displays icons combining elements of both the unlicensed and degraded icons. PowerPath Administrator Suite for Windows 3-5 . failed. The icon is never shown as degraded. all icons shown display in both the Summary and the Details panes. These known failure icons represent configurations that are less than optimal. the failure propagates through other PowerPath objects. and unlicensed and failed states. Unless otherwise specified.PowerPath Administrator Suite 3 Icons: Known Failure Conditions When a path fails.

One or more (but not all) paths have failed. Displays in Summary pane only.PowerPath Administrator Suite 3 Table 3-3 Known Failure Conditions Icon Object Degraded Server (Host) Failed Unlicensed and Degraded Unlicensed and Failed One or more (but not all) paths have failed. All paths to the disk device have failed. This disk is not available. 3-6 PowerPath for Windows Installation and Administration Guide . All paths to the disk device have failed. PowerPath device One or more (but not all) paths to the disk device have failed. All paths to the specific disk device have failed. No PowerPath managed disks are available. This disk is not available. Displays in Summary pane only. One or more (but not all) paths to the disk device have failed. PowerPath is unlicensed. Displays in Summary pane only. No PowerPath managed disks are available. PowerPath is unlicensed. PowerPath is unlicensed. PowerPath is unlicensed. Displays in Summary pane only. All paths to the specific disk device have failed.

PowerPath is unlicensed. One or more (but not all) adapters have either failed or degraded. All paths on this adapter to this disk have failed. All paths on this adapter to this disk have failed. PowerPath is unlicensed. One or more (but not all) paths have failed on the specific adapter. Displays in the individual adapter folders in the Summary pane or in the Details pane. Displays in the Adapters folder in the Summary pane. PowerPath is unlicensed. This volume is not available. All paths to the disk device have failed. Displays in the individual adapter folders in the Summary pane or in the Details pane.PowerPath Administrator Suite 3 Table 3-3 Known Failure Conditions (continued) Icon Object Degraded Adapter Failed Unlicensed and Degraded Unlicensed and Failed One or more (but not all) adapters have either failed or degraded. One or more (but not all) paths to the disk device have failed. One or more (but not all) paths have failed on the specific adapter. PowerPath Administrator Suite for Windows 3-7 . All paths to the disk device have failed. This volume is not available. PowerPath is unlicensed. Logical Device One or more (but not all) paths to the disk device have failed. Displays in the Adapters folder in the Summary pane.

therefore. the entire path fails. One or more of the hardware components that make up the path has failed. therefore. 3-8 PowerPath for Windows Installation and Administration Guide .PowerPath Administrator Suite 3 Table 3-3 Known Failure Conditions (continued) Icon Object Degraded Path Not Applicable Failed Unlicensed and Degraded Not Applicable Unlicensed and Failed One or more of the hardware components that make up the path has failed. PowerPath is unlicensed. the entire path fails.

x Summary pane Details pane PowerPath Administrator Figure 3-1 PowerPath Administrator Suite for Windows 3-9 . Details Pane — provides a view of configuration statistics pertaining to PowerPath objects you have selected in the Summary pane. Figure 3-1 shows an example of the PowerPath Administrator displaying both Summary and Details panes. Information is displayed in the Details pane for objects that you select in the Summary pane.PowerPath Administrator Suite 3 PowerPath Administrator Panes The PowerPath Administrator is made up of the following panes: x Summary pane — displays PowerPath objects in a hierarchy that can be expanded or collapsed.

Use this to set error notification options. x For more information on using the PowerPath Administrator. and set Auto-Restore. add or remove registration numbers. Properties to display this dialog box. change an object’s state.PowerPath Administrator Suite 3 PowerPath Administrator Dialog Boxes You can utilize most PowerPath Administrator functions through the following dialog boxes: x PowerPath Device Properties — Select a PowerPath object in the Summary pane and select View. or set the load-balancing policy for the object. Use this to show object details. Options — Select File. refer to PowerPath Administrator online help. 3-10 PowerPath for Windows Installation and Administration Guide . Options to display this dialog box.

...........A-4 Documenting the Problem.....................................A-5 Reporting a New Problem ........ This appendix covers the following topics: x x x x x x Overview of Detecting and Resolving Problems ......................A-7 Customer Support A-1 .....nvisible Body Tag A Customer Support This appendix reviews the EMC process for detecting and resolving software problems..........................................................A-3 Before Calling the Customer Support Center .............................................................. and provides essential questions that you should answer before contacting the EMC Customer Support Center...................................A-2 Troubleshooting the Problem .....................................A-6 Sending Problem Documentation...................

Customer Support A Overview of Detecting and Resolving Problems EMC software products are supported directly by the EMC Customer Support Center in the United States.S. Problem Detection Refer to Technical Support Appendix in this Manual Collect Problem Information as Directed Contact the EMC Customer Support Center: (800) SVC-4EMC U.: Canada: (800) 543-4SVC Worldwide: (508) 497-7901 Confirm that the Problem is Software Related Call will be Directed to an EMC Software Support Engineer Problem is Tracked and Managed to Resolution Figure A-1 Problem Detection and Resolution Process A-2 PowerPath for Windows Installation and Administration Guide . EMC uses the following process to resolve customer problems with its software products (Figure A-1).

Carefully read the documentation. Troubleshooting the Problem A-3 .Customer Support A Troubleshooting the Problem Please perform the relevant diagnostic steps before you contact the EMC Customer Support Center: 1. If you encounter a problem that requires technical programming or analysis. 2. 3. call the nearest EMC office or contact the EMC Customer Support Center at one of the following numbers: United States: Canada: Worldwide: (800) 782-4362 (SVC-4EMC) (800) 543-4782 (543-4SVC) (508) 497-7901 Please do not request a specific support representative unless one was already assigned to your system problem. Run some test cases to reproduce the problem. Reconstruct the events leading up to the problem and describe them in writing.

the problem tracking system ID.Customer Support A Before Calling the Customer Support Center Have the following information available before calling the Customer Support Center or your support representative (if one has been assigned to you): ❑ Your company name ❑ Your name and telephone number ❑ For an existing problem. if one was previously assigned to the problem by a support representative A-4 PowerPath for Windows Installation and Administration Guide .

making sure to include the following information: ❑ Your company name and address ❑ Your name and telephone number ❑ The importance of the problem. so that it can be assigned a priority level To expedite the processing of your support request. Documenting the Problem A-5 .Customer Support A Documenting the Problem If the EMC Customer Support Center requests information regarding the problem. you can photocopy this list and include it with the package. please document it completely.

please provide the following information: ❑ Release level of the software that you are running ❑ Software installation parameters ❑ Host type on which you are running ❑ Operating system you are running and its release number ❑ Functions of the software that you are running ❑ Whether you can reproduce the problem ❑ Previous occurrences of the problem ❑ Whether the software has ever worked correctly ❑ Time period that the software did work properly ❑ Conditions under which the software worked properly ❑ Changes to your system between the time the software worked properly and the problem began ❑ Exact sequence of events that led to the system error ❑ Message numbers and complete text of any messages that the system produced ❑ Log file dated near the time the error occurred ❑ Results from tests that you have run ❑ Other related system output ❑ Other information that may help solve the problem A-6 PowerPath for Windows Installation and Administration Guide .Customer Support A Reporting a New Problem For a new problem.

S. please include that information in the address as well. Sending Problem Documentation A-7 . mail to the following address: EMC Customer Support Center 45 South Street Hopkinton.Customer Support A Sending Problem Documentation Use one of the following methods to send documentation of the problem to the EMC Customer Support Center: x x x E-mail FTP U. MA 01748-9103 If the problem was assigned a number or a specific support representative.

Customer Support A A-8 PowerPath for Windows Installation and Administration Guide .

Index A Application Transparent Failover (ATF) 1-5 L License key 1-8 Loading configurations 1-12 Logical Device access 1-2 LUNZ 1-2 B Booting from remote storage 1-4 induced by the operating system 1-19 with Windows 2000 1-3 M Microsoft Cluster Server 1-14 to 1-18 Microsoft Installer 1-2. 2-3 I Installing into an existing cluster 1-15 patches 1-11 PowerPath 1-7 to 1-9 preinstallation checklist 1-5 PowerPath for Windows Installation and Administration Guide i-1 . A-7 N Navisphere 1-2. 1-22 Migrating PowerPath from Windows NT to Windows 2000 1-11 C Certification. CLARiiON requirements.0 1-20 P Patches 1-10 to 1-12 powermt commands 1-12 PowerPath configuration files 1-12 file changes 1-20 to 1-22 logical device access 1-2 preinstallation checklist 1-5 upgrading 1-11 with MSCS 1-14 to 1-18 PowerPath Administrator dialog boxes 3-10 icons 3-3 to 3-8 panes 3-9 PowerPath Monitor 3-2 to 3-3 H HBA 1-4. See WHQL certification. 1-5 F Fault-tolerant logical device 1-19 File changes from PowerPath installation Windows 2000 1-21 Windows NT 4. MSCS 1-4 Clusters 1-14 to 1-18 Customer support A-3.

1-19. U Uninstalling PowerPath 2-2 Upgrading PowerPath 1-11 the operating system 1-3 Upgrading PowerPath 1-11 V VCMDB 1-2 W WHQL certification 1-2 Windows 2000 1-3. MSCS 1-4 T Technical support. See Customer support. 1-7.Index R Registry 1-22 Removing PowerPath 2-2 root directory 1-8 S Saving configurations 1-12 SnapView 1-5 Support.0 1-3. See Customer support. 1-21 Windows NT 4. 1-7. Symmetrix requirements. 1-20 i-2 PowerPath for Windows Installation and Administration Guide .