Management Process and Organization Behavior Semester – I - Regular Section - A (1 mark each

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December 19, 2011

1. According to ___________ theory certain attributions produce specific emotions. a. James-Lange b. Lazarus appraisal c. Cannon Bard d. Weiner’s attribution 2. Social Learning theory proposed by ____ a. Ivan Pavlov b. B.F. Skinner c. Bandura d. Henry Fayol 3. __________entails supervising, disciplining, evaluating, and managing the change of the four managerial resources. a. Controlling b. Organizing c. Planning d. Directing 4. ___ leaders avoid power and responsibility. a. Free-rein b. Authoritarian c. Participative d. Autocratic 5. In the words of George R. Terry - “Management is a ______ consisting of planning, organizing, actuating, and controlling performed to determine and accomplish the objectives by the use of people and resources.” a. Social Process b. Distinct Process c. Integrate Process d. Continuous Process 6. ____________propounded the cognitive dissonance theory. a. Blake b. Festinger c. Trompenaars d. Turner 7. A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives is called a/an : a. Advisor b. Mediator c. Negotiator d. Conciliator 8. Classical condition is a form of _______________learning process a. Manipulation b. Memory bored
Management Process and Organization Behavior 1 MB0038

Opportunity c. K. Associative 9. Nine c. Threat d.W. Beer d. Twelve d. T-group is also referred as _____________.____ theory of needs focuses on three needs? a. McClelland b.Training starts with a/ an ______ analysis.Change may bring some potential ______________to the organizational power to some people. something the first party cares about.Which is not one of the big five personality traits? a. Personal d. Organizational c. Agreeableness b. Alderfer c. a complex educational strategy intended to change the beliefs. attitudes. Woodman d. values and structure of organization so that they can better adapt to new technologies. Five b. QWL 10. Four 14.c. Management b. Survey feedback d. Dissociative d. Openness to experience 15. Thomas b. Introversion d. Sensitivity training c. Team training b.W. Barriers b. Benefit 13.W.” a. Herzberg Management Process and Organization Behavior 2 MB0038 . K. markets.GLOBE project identified ____________cultural dimensions. a. a.Who defines conflict as “A Process that begins when one party perceives that another party has negatively affected or is about to negatively affect. R.OD is response to change. Vaill 16. Individual 12. Negative affectivity c. challenges and the dizzying rate of change itself.W.Woodman 11. Definition given by whom? a. Bennis b. Beckhard c. R. a. a. Maslow d. Thomas c.

Halo Effect c.A positive instance of the self fulfilling prophecy. Murphy in 1992 19.According to equity theory. Simon in 1947 b.The most popular and accepted mixed model of emotional intelligence in the one proposed by ___ a. Murphy in 1985 d. Referent power b. Simon 1964 c. Katzenbach & Smith d. Gardener 21. Schermerhorn 20. Henry Fayol d.inside c. an employee’s experience in a situation or position outside his or her correct organization is __________ . Peter Drucker 23. Role c.The ability to control another‟ s behavior because the individual wants to identify with the power source is: a. Role expectation d. Self . Bond 1980 b. in which people holding high expectations of another tend to improve that individual’s performance. Mayer d. Bond 1988 d. Schein b. Influence d. Bem 1988 22.According to whom – “Management is a multi-purpose organ that manages a business and managers and managers worker and work” (1970) a. Bem 1991 c. Other – inside d. Robbins b.Who observes that groups may make decision through any of the six methods? a. Robins c. Expert power c.outside b. is known as _________. Other – outside 25. Golem Effect b. Schulman c.One’s view of how one is supposed to act in a given situation is ______________.Hofstede and __ have identified a fifth dimension in which year? a.17. Self . Goleman b. a. Appley c. Role perception b. Pygmalion Effect d. Reward power 18. a.The concept of Bounded rationality was defined by whom in which year? a. None of the above 24. Role conflict Management Process and Organization Behavior 3 MB0038 . a.

Problem solving d.____________ is the process by which managers help others to acquire and use the power required to make decisions affecting both themselves & their work. a. Politics d. Coercive c. Appearance b. Empowerment 32. Performance d. Legitimate b. Lewin c. a. criteria for decision making. Minority rule d. a. is decision by _______. Benne & Chin Management Process and Organization Behavior 4 MB0038 . a.When two or three people are able to dominate the group into making a decision to which they agree. It includes efforts to influence the goals. Conformity 28. Cohesiveness c. a. its inevitable so it should be accepted. Allocation of resources 27. Information 31. Inter – actionist c.Explicit cues on how hard one should work. Defending turf d. Coarseness b.Force field analysis theory of organizational change has been proposed by ________ a.Employees from different work areas but from same hierarchical level.______________ power is exercised on the basis of formal authority which a manager can use on his subordinates to control their behavior. Traditional d. how to get the job done reflects towards group’s ___________ norms. a. Authority rule c.___________ falls outside the ambit of one’s specified job requirements. come together to accomplish a task. a. Social Arrangement c. Virtual 30.___________ view believes that conflict is a natural occurrence is all organizations . Reward d. Status d.Adjusting one’s behavior to align with the norms of the group is _________ concept. None of the above 34. is a ___________ team. Politics b.26. Coalition c. Cummings & Worley b. Power c. Reference group b. Unanimity 29. a. Elton Mayo d. Human Relations b. Authority 33. Cross functional b. Coalitions b. Self Managed c.

Incremental. a. Diffused Culture b. Theory Y b.B (2 marks each) 41. Mix Culture c. ERG Theory Section . a.________ believed more in flatter organizational structure to become more effective.According to Hofstede’s research. Exercise & role integration b. Constant.Planned change can range from __________ change to __________ change. Focus on rights d. a. Constant d. Heredity 40. Specific Culture 38. anxious to accept greater responsibility and exercise self control & self direction. Constant. Specific Culture d. Theory Z d. height temperament etc are generally referred to describe the inference of _____________ in developing personality.___________ for ethics in decision making states that decisions are made solely on the basis of their outcomes or consequences._______ assumes that employees are ambitions. a.Traits like physique.__________ and __________ are effective individual approaches to mange stress. Individualism b. Culture b. Quantum b. eye color. Femininity d. Theory X c. None of the above 39. Focus on justice b. Incremental. a. Task oriented culture b. to the extent individuals in a country consider themselves as distinct entities rather than as members of cohesive groups is ________________. Environment c. a. Masculinity c. hair color. Role integration & training Management Process and Organization Behavior 5 MB0038 . Collectivism 37.____________ tend to focus only on the behavior that takes place at work. Explicit 42.35. a. Family d. a. Utilitarian criterion c. None of the above 36. Racial Culture d. Relationship – oriented culture c. Quantum c.

Deceive.Goleman’s emotional intelligence model states that ____________ and __________are dimensions of personal competence. Unclear policies. empathy 45.Directive decision making style is _________ on tolerance for ambiguity and ____________ on seeking rationality. Self awareness.c. Low c. Self awareness. a. acceptance c. target b. background d. Understanding. motives 46.The two factors which influence or shape perception of an individual are __________ and ____________ a.Which of the following situations tend to produce either functional or dysfunctional conflict? a. target c. Stimulus. Information. Time consuming. physiological arousal d. Perceiver. High. Manipulate. Self regulation. Moderate. Moderate 48. Situation.The potential advantages of group decision making are more __________and ___________ a. emotion 49. Perception. a. Intention. Emotion. Special Skills d. Deceive. alternatives d. Perceiver. an individual would express ___________ along with experience of __________ simultaneously. The inertia Effect d. The shortened-Balanced model 50. Motivation.Machiavellianism personality describes a person’s tendency to ___________and ___________ others for personal gain. Inadequate communication c. stimulus b. Low d. Job redesigning & goal setting d. please c. High. None of the above 47. a. self-regulation b. a phase characterized by inertia. standards or rules b. All of the above Management Process and Organization Behavior 6 MB0038 . commitment b. Physical exercise & relaxation training 43.What pattern of behavior in temporary groups consists of a first meeting. please b. a transition resulting in major change. High b. The punctuated –Equilibrium model c.According to Cannon Bard theory of emotion. The punctuated-Balanced model b. Minority domination. Unclear job boundaries d. empathy c. interpretation c. Low. and finally accelerated activity at an end meeting? a. Emotion. manipulate d. a. minority domination 44. another phase of inertia.

Authority and threat c. if in a country power is distributed relatively equal it would lead to __________ power distance & if power is distributed unequally it would lead to ____________ power distance. Power and politics b. None of the above 56. Easy.In this situation people generally get more committed towards the change. Boomers & Xers c. Social pressure. easy d. Absenteeism . importance d. Veterans & Xers 59. Education and communication b. Personnel & work d. Veterans & Boomers d. hard 55. Facilitation and support c. easy b. rewards 57. Decision making c. Low d. Hard. Low Management Process and Organization Behavior 7 MB0038 . Negotiation and agreement 53. High. a. Social and political pressure 52. Materials & personnel b. Leadership b. Turnover d. Open communication . Feedback . social pressure c. Associating with influential people c. the desire to reduce dissonance would be determined by the ___________ and ___________ of the elements creating the dissonance a.__________and ________may help to overcome resistance to change. Materials & machine c. influence b. Xers & Nexters b. ___________ believed in hard work whereas ___________ distrusted authority. hard c. a. Machine & perso 58. Moderate. Hard. Open communication . High b. Direct Experience.According to order principle of general management both _________ and ____________ must always be in their proper place.According to Hofstede’s research.Which of the following is political tactic? a. Low. a. Easy.In Cognitive dissonance theory. They a directly involved in the change process.51.According to contemporary work cohort. a. Rewards. a. Education and communication d. High. Participation and involvement d. Group interaction 54. Importance .Consultative system is characterized by increased ___________and ___________. a. Creating information d. Moderate c. Creating an unfavorable image b.The keys to empowerment may be _________to understand but they are ____________to implement a.

IV-ii I-iii. High d. Low. III – ii. II-i. The organization has to undergo a change.Organization development process would include the following sorts of analysis choose the correct meaning for each : (I) Structural analysis (i) Manner in which events take place (II) Processes Analysis (ii) Includes strategic variables (III) Function Analysis (iii) Area of the organization for diagnoses (IV) Domain Analysis (iv)determines functioning of different parts of organization a.friendliness 4. b. having a people centric approach. Moderate c. III – ii. Reason b. II – iii. b. High. 1.Bargaining 2. Negotiation/agreements d. III – iv. III-iii. IV – i I – iv.Assertiveness 2. Reason c 1. Assertiveness 3. c.C (4 marks each) 61. III – ii. High.Behavioral decision making style is __________ on tolerance for ambiguity and ___________ on intuition. creation of goodwill 4.Choose the correct meaning for disciplines to the OB field --(I) Psychology (i) Social system wherein people operate (II) Sociology (ii) Study of culture & environment (III) Social Psychology (iii) Influence of people on one another (IV) Anthropology (iv) Explains behavior of humans a. IV-iv I-iv. Use of facts & data to make a logical rational presentation of ideas 2. IV – iii I – i. Use of flattery . IV-i I-i. Suggest him the most suitable method fulfilling his concerns. II – iv. d. d. I-iv. III-ii. Reason 63. IV-iii 64.Friendliness 2. Friendliness 3. III-iii. II-ii. Assertiveness 4. III-iv. a. II. Smith is a general manager. II – i. Manipulation/cooperation b. Bargaining 3. Bargaining 4. c. Low Section .Match the correct power tactic: 1. Facilitation/support Management Process and Organization Behavior 8 MB0038 . IV – i 62. 1. Low b.60. Moderate. II-i. He is trying to find a method for responding to resistance to change that offers the advantages of building a commitment to the change and allowing valuable information to be obtained. Use of direct and forceful approach such as demanding compliance a. Involvement/participation c. II-ii. IV – ii I – iii.bargaining 4. a.Mr.iii. I – iv. Assertiveness d. Use of negotiation through exchange of benefits and favors 3.Reason 2. 1. Friendliness 3.

enter into arguments. (III) d. IV-iii 66. (II) c. III-ii. past 2-3 months she is facing problems of employee discipline. They come late. follow self interest Choose the correct match for each strategy. Classical conditioning 67. (IV) 68. Terminating employees d. (III) b. His manager is a very caring boss. (IV). (II). a. c. b. II-i. IV-ii I-iv. (III). III-i. Rewarding good behaviors 69.Strategies for change management (I) Empirical – Rational (i) People are compliant (II) Normative – re-educative (ii) People adapt to new circumstances (III) Power – Coercive (iii) People adhere to cultural norms (IV) Environmental – adaptive (iv) People are rational. (III). What assumption is applicable here? a. II-iv. I-iv. IV-i d. d. (IV). IV-ii b. II-ii. III-iv. III-iv. (I). Theory X b. written warnings. I-iv. III-iii. Shah is a very successful sales executive. Theory Y c. II-iii. Patel is the owner of Quick Glow Cosmetics Company. Need hierarchy d. I-iii. (I). Diagnosis III Monitoring and Evaluation IV Planning a. What actions she may take? a. temporary suspensions c. I Reinforcement and follow up II Problem identification. II-iii.65. He appreciates him and also tries to understand the difficulty. (I). She is looking towards a short term solution for dealing with problem behaviors. Since. III-i. IV-ii I-iv. III-i.Select the correct option for explaining strategies for exercising power (I) Coalition (i) Use of facts & data (II) Assertiveness (ii) Support of top Management (III) Reason (iii) Use of direct & forceful approach (IV) Higher authority (iv) Support of other people a. who keeps motivating him and gives him responsibility. II-iii. (II). (II). IV-iii 9 MB0038 Management Process and Organization Behavior . III-iv. Oral reprimands. (IV).Ms. I-i. Sometimes destroying or wasting the Organizational resources.Identify the correct sequence of steps in the OD process. II-i. IV-ii I-i. (I). I-iii. II-ii.Mr. IV-ii c. Redefining the rules b.

agreeableness. (iv) compare measured performance against established standards a.The rational decision making model would include following steps. Farmer d. Organization change b. i. openness to experience 73. Organizational. a. iii. (iii) Generating possible alternatives and rating them. openness to experience. i. iii. Counselor b. You are a career counselor. emotional stability. ii. ii d. conscientiousness.Ms. emotional stability. (iii) Establish performance standards. iv ii. She prefers the verbal activities. Social – Teacher. ii. i. agreeableness. Public Relations Specialist Management Process and Organization Behavior 10 MB0038 . i. Enhance job satisfaction d. c. the team of experts have recommended that 1 flexible work arrangements shall be provided 2 enhance the job security 3 creating task variety 4 exploring and creating career opportunities What is their main purpose behind doing all this? a. emotional stability. (ii) Take corrective action. c. i 72. Bose is a self-confident. iii. iii i. (i) Measure the actual performance. ii. Artistic – Painter Musician c. i. (iv) Identifying the decision criteria & weighing the same. iv. agreeableness. (ii) Defining the problem. Her mother wishes that she may learn music and become a musician while the father wants her to become a economist. Visionary. iv. ambitious and energetic person. Extraversion. ii. Extraversion. iii b. b. b. Visionary. ii. iii. choose the correct order. referring to the Holland’s classifications? a.Super silks are fashion house. iv. conscientiousness.Control process would include following steps. iv. Recently they have decided to bring in some changes in their policies and work environment. iv.70. Introducing new value system c. d. emotional stability. d. courteousness. Realistic – Mechanic. What congruent occupation you may suggest. arrange in correct order. iii. (i) Compute the optimal decision. agreeableness. iv c. conscientiousness. to influence others and attain power.The personality factors of “ the Big Five Model “ are : a. iii ii. Managing stress 71. Enterprising – Lawyer. i. What is the personality type you identify. iv 74.

Match the following (I) Linguistic Intelligence (II) Spatial Intelligence (III) Intrapersonal Intelligence (IV) Naturalist Intelligence a. I-ii. IV-iii I-iii. III-i.75. II-iv. III-iv. III-ii. IV-ii I-iii. IV-ii (i) Picture smart (ii) Nature smart (iii) Word smart (iv) Self smart Management Process and Organization Behavior 11 MB0038 . d. II-i. b. IV-iii I-i. II-i. III-iv. II-iv. c.