MAHANAGAR TELEPHONE NIGAM LIMITED, DELHI

Subscription Form for Broadband/ADSL Connection
A. Customer Particulars 1. Title/Name of the Customer (Last name First)/Company/Firm/Organization

2.

Contact Phone No.:

Home Office 3.

Mobile

E-mail Address: …………………………………………………………………

4. Broadband/ADSL Plan Opted (See Instruction no. 2)

5. MTNL Phone No. on which Broadband/ADSL is to be provided 6. If you have applied for a MTNL New Telephone Connection (NTC) – Your Customer Account (CA) No. (See Instruction no. 3)

7. Subscription Type: (Tick any one) B. ADDITIONAL SERVICES REQUIRED

Monthly

Annual

i.

No. of additional E-mail ID’s: (See Instruction no. 5 &Tariff Plan)

iii. No. of Fixed IP Addresses: C. Customer Premises Equipment (CPE) Requirements: (See Instruction no. 8) i. Whether CPE (ADSL2+ Router/Modem) is required from MTNL Yes No

ii. In case i. above No and Customer wishes to use his own CPE: (See Instruction no. 8 vi. for Compatibility) Pleas specify your ADSL Modem/Router Specification (Type/Make & Model No)………………………………………………….. iii. USB Port or, Ethernet (RJ45) Port is required in Customer’s PC to Connect CPE(ADSL Modem/Router). In case the PC does not have requisite port, the port is to be got installed by customer at his own cost from PC vendor/ supplier. D. Declaration: I have read the CPE requirements and all the Terms & Conditions as specified in ANNEX - I of Subscription Form for Broadband/ADSL Connection. I accept all the Terms & Conditions as specified in ANNEX - I of Subscription Form for Broadband/ADSL connection.

Name………………………………………………… Date ……………………………………………Customer’s Signature ………………………………

For Office use:
Customer Account Number: Date of Receipt: (Signature of MTNL Officer/Official) (Signature & Name/Code of MTNL DSA)

------------------------x------------------------x--------------------------x---------------------------x---------------------------x-------------------------x--------------------------Acknowledgement Slip Received Order for Broadband Connection for Plan……………………………………………….on Telephone No…………………………. Date (Signature of MTNL Officer/Official) (Signature & Name/Code of MTNL DSA)

10. Availability of service subject to subscriber location and technical feasibility. Toll free No is 1600-111-172 or. 13. 8.net.delhi@bol. In case higher speed is not possible due to distance / line condition than speed achievable and correct plan will be configured & customer will be intimated by mail/ phone from DSL helpdesk. For Registration/Booking to get Broadband connection Call to MTNL Call Centre “1500/22221500” or you can visit MTNL Sanchar Haat of the concerned Area or. 9. vi. E-mail IDs can be a combination of alphabets & numeric but not starting with a numeric. Shifting of Broadband facility from one telephone to another is not possible. it MUST NOT include any special character/ symbol either. Availability & Feasibility of Service: i. iii.in to create his/her Mail boxes or contact Broadband/ADSL Internet Services Help Desk No 1504/22221504 or. the port is to be got installed by customer at his own cost from PC vendor/ supplier. user will be allocated Username/Login ID as 23359272. customer can visit the MTNL Web site http://register.htm 12.Windows 98 & above and Operating System drivers iv. 6. In Annual subscription option. Operating System:. For any Help/ Assistance related to Broadband/ADSL Service after activation please contact:MTNL Broadband /ADSL Internet Services Helpdesk No 1504/22221504 or. For example for Broadband Services on Telephone No 23359272. Please specify the plan to be opted in item A 4 of the Subscription Form.GENERAL INSTRUCTIONS: 1. MTNL telephone line will be used for providing Broadband High Speed Internet service. 4. 5. Toll free No is 1600-111-172 or mail us at: helpdesk. one time Annual charge will be billed in telephone bill 7.in/broadband. The Password given by MTNL would be used for the first time login and thereafter Customer needs to change & customize his Password.net. at the time of Registration of NTC will be allotted and this CA No of 10 digits is to be filled against the item A 6 in Subscription Form. In case the PC does not have requisite port. HDD (Min Free Disk Space 500 MB). ii.delhi@bol. v. iii.in . CPE (ADSL Modem/Router) recommended for a single PC which requires a USB port in your PC.net. LAN infrastructure (Cabling & Ports) up-gradation. Customer Premises Equipment (CPE) Requirements: i. Please fill in CAPITAL LETTERS Only A copy of present Broadband Tariff Plans is enclosed. 3. mail us at: helpdesk.net.htm MTNL shall not be responsible for any complications arising from non compatibility of the CPE Software &Hardware procured from market. CPE (ADSL Router) recommended for multiple user on LAN setup which requires a Ethernet port (RJ 45) on your LAN Hub/Switch/PC. Payments will be collected with Telephone Bill after activation of Broadband/ADSL Internet Service. PC hardware recommended: RAM (128 MB & above).in.in/broadband. ii. E-mail IDs: i. ii. Any parallel wiring other than one telephone in the Broadband/ADSL line would lead to reduced download speed & frequent disconnection. For example: If a customer is interested in Broadband Plan for 256 kbps Download speed with monthly free data download of 400 MB with Rs 399 monthly DSL Charge then the plan opted is: DSL 399 Broadband/ADSL Plan Opted 2. reconfiguration would be the customers responsibility.mtnl. Shifting and safe custody is possible only along with existing telephone line.net. If Customer wishes to use his own CPE: Compatible CPEs may be ascertained from MTNL Call Centre “1500/22221500” or you can visit MTNL web site http://delhi. USB port for ADSL Modem/Router or LAN card for ADSL Router and CD ROM drive. Download Speed is dependent on telephone line length – Broadband connection will be made for the plans 512 kbps and above subject to feasibility.bol. If you are not having an existing MTNL Telephone Line and you have applied/are applying for a MTNL New Telephone Connection (NTC) – a unique Customer Account (CA) No. For Free E-mail IDs as per Broadband Plan Opted/additional E-Mail IDs as per the requirement stated in Subscription Form. MTNL web site http://delhi.mtnl. Username / Login ID MTNL will activate the Broadband Service using Customer’s MTNL Telephone Number digits as Username/Login ID. 11.

mtnl. For more details log on to: http://delhi.net.in/broadband.htm .14.

per MB Rs. Chatting .900 NA NA NA NA NA NA No.1.Download speed may be as high as 8 Mbps and is guaranteed upto MTNL ISP only.25 GB 2.749 Rs.per MB Rs.12.25 GB 14 GB 10 GB 250 MB Data Free + 200 Local Calls Free Rs.20/.1. 900 NA NA 1 1 2 6 5 TriB Bphone (MTNL Broadband Phone) 256 Kbps Unlimited NA 1 Note1 *DSL Silver. Videos and Songs etc i.50 GB 5 GB 10 GB 28 GB 56 GB 60 GB NA Rs.00 hrs for availing Unlimited Free Internet Usage.09.per MB Rs.10/. Usage Charges beyond Monthly free Usage Rs. + 500 MB 500 MB 1.10/.250 rental and Broadband plan will also be as per option of migration.1. Download speed is dependent on Telephone line length.20/.590 Rs.3999 Rs.250/ rental PSTN plan by default or to respective PSTN plan opted by customer.2005.00 Hrs to 24.20/.0 Mbps 1.1199 Rs.200 Rs.1.per MB upto 250 MB Usage and Rs. Note2 TriB 590NU-Night Unlimited(NU): Unlimited Free Internet Usage (Data Download) Night time between 00 Hrs to 08. 199 Rs.per Call Broadband Plan DSL 399 DSL 749 DSL 1199 DSL 2399 DSL 3999 DSL 7199 DSL Silver DSL Gold DSL Premium TriB AA Bandwidth: Download Speed 256 Kbps 256 Kbps 256 Kbps 512 Kbps 512 Kbps 512 Kbps 1.10/. any data received on your Computer from Internet is treated as download.per MB Rs. Gold and premium Plans.per MB Rs.39.20 per MB Rs.00 hrs and ensure disconnection before 08.1.e.00 Hrs however Day time Internet Usage (Data Download) 08. 250/.per MB Rs. Rs. 999 Rs.1.1.1. Note 8 Data Download includes file/ programmes download.1.7. on line games.per MB Rs. 8.12.42.per MB Rs.10/.1. In case of Migration from Combo TriB Bphone plan to other broadband plan the benefit of 200 free call will not be available.0 Mbps 2. 7199 Rs. Migration is effected from 1st day of next month for the request received & OB issued upto last day of the current month for Broadband. 999 As per actual Usage 1 1 1 2 1 3 1 4 1 5 1 6 TriB 590NU TriB 599 TriB 1199 TriB Cyber A TriB Cyber B 256 Kbps 512 Kbps 512 Kbps 2.per MB Rs.per MB Rs.10/.10/.2005) VOLUME BASED PLAN Sl Free Monthly Usage in hours Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Monthly Free Data Download Monthly DSL Minimum Usage Charges Annual DSL Subscripti on Option Rs 4.1.0 Mbps 256 Kbps 1 2 3 4 5 6 7 8 9 1 0 400 MB 750 MB 1. of Free Email IDs with 4MB 1 1 2 3 4 5 6 10 10 1 Addl.10/. free calls will be as per the normal opted PSTN plan or Standard PSTN plan of Rs.1. Note3 Plans at Sl 10 to 12 are single user type. No Registration Charge of Broadband/ADSL Internet for PSTN plan conversion to TriB Bphone plan at Sr 16 for booking upto 30.399 Rs.50 per MB above 250 MB in a month. 1. Note 7 Switch off CPE when not in use. In case of closure of Broadband facility customer will be migrated to standard Rs.10/. Note4 NA.00 Hrs is counted against Monthly Free Data Download limit.10/. .10/.per MB Rs.per MB Rs. For Unlimited Free Internet Usage Switch ON CPE during Night after 00.599 Rs.0 Mbps 1.19.1.10 per MB Rs.1. Web sites Browsing /Surfing.399 Rs.9.MTNL BROADBAND INTERNET SERVICES TARIFF PLANS (Effective as on 01. E-mail receiving & its attachments.Not Applicable Note 5 Plan at Sr 16 TriB Bphone is Combo Plan which includes 200 free local calls including telephone rental and 250 MB data download free in broadband. Note 6 Plan at Sr 10 TriB AA is reintroduced on attractive usage charge on 15/08/2005 and No registration charges for bookings upto 30/09/2005. 900 Rs. 25.1.per MB Rs.2399 Rs.1. 2/. 999 Rs.0 Mbps Unlimited Unlimited Unlimited Unlimited Unlimited Night Unlimt.Broadband connection will be made for the plans 512 kbps and above subject to feasibility.1199 Rs.20/.for Telephone Rental included with 200 free local calls and Rs 250/ for Broadband Monthly Free Usage) NA NA Rs.500 (Rs. 999 Rs.09.

000/ TriB Cyber B –Rs. 500/-* (*No Registration Charge of Broadband Internet with new line booking in all land line Plans) Rs. 20. 2000 per IP Address per annum. No security deposit for other Broadband Plans As applicable TriB Cyber A –Rs.Initial Deposit & other Charges for Broadband/ADSL Internet Services Tariff Plans Sl i ii iii iv v vi vii Particulars One Time Registration Charge (with Tel Bill – Non refundable) DSL Installation & Testing Charges (with Tel Bill) Initial Deposit for DSL CPE one time (with Tel Bill – Non refundable) Monthly Rent for CPE Safe Custody Charges per month Shifting Charges Charges for additional E-mail ID with 4 MB Capacity beyond free E-mail IDs or increase of E-mail ID capacity to 12MB from 4 MB Upload Speed Charges Rs. in all the Volume base Plans on need basis/as per the technical solution.000/ . 300/Rs. Service Tax Security Deposit (Refundable) at the time of Registration applicable only for TriB Cyber A & B Plans at Sl 14 & 15. free of charge. 100/Rs. 80/-* Rs. Upload Speed for Plan at Sl 14 & 15 Cyber Business Plans will be limited to 256 Kbps Free Migration is effected from 1st day of next month for the request received & OB issued upto last day of the current month (* Not applicable for Customer Owned CPE) (* Not applicable for Customer Owned CPE) viii Ix Migration from one plan to another x Xi xii One IP Address will be assigned /allocated. 15. 500/-* Rs. however.per annum For all the plans Sl 1 to Sl 13 Upload speed will be equal to download speed or 512 Kbps whichever is minimum. 200/. facility for additional fixed IP Address will be charged @ Rs. 100/Rs.

10. 6. MTNL reserves the right to access information over the network established by the customer. the performance in whole or part. except to the extent that it is presently permitted under ISP licence with Internet Telephony. deletion of files. real-time voice transmission. special. MTNL would disconnect the service in case of non-receipt of payment without giving any notice to the customer. strikes. The customer is required to ensure that objectionable or obscene messages or communications. or transmission. shift any equipment installed by MTNL at the customer’s premises (the said location).” IP addresses allocated to customer by MTNL are non-portable & shall continue to remain the exclusive property of MTNL. 2. software or other material accessible on the service is free of viruses. Broadband/ ADSL Internet Access Service Subscription 1. indirect. MTNL has no control over and accepts no responsibility whatsoever for such materials. of any obligation under it shall be prevented or delayed by reason of war. services and other information. epidemic. its affiliates or its contractors be liable for any direct. or that result from mistakes. or any failure of performance. Broadband connection is location specific & customer shall not remove 0r. 14. Neither MTNL nor its affiliates warrants that the service will be uninterrupted or error free or that any information. or the implied warranties of merchantability or fitness for a particular purpose) with regard to any merchandise information or service provided through the internet. 2000. including but not limited to warranties of title. interruptions. Definition: Broadband Internet Service .An ‘always-on’ data connection that is able to support interactive services including Internet access and has the capability of the minimum download speed of 256 kilo bits per second (kbps) to an individual subscriber from the Point Of Presence (POP) of the service provider intending to provide Broadband Internet service where multiple such individual Broadband connections are aggregated and the subscriber is able to access these interactive services including the Internet through this POP. which are inconsistent with the established laws of the country. 1885 and Information Technology (IT) Act. errors. 17. its affiliates or their respective employees shall create a warranty. acts of the public enemy. 13. MTNL shall be free to update Internet access progressively to bring in new features. are not made by him or any other person on the Web Server or web space of the customer. delays in operation. 2000 & the Indian Telegraph Rules made there under and any amendments or replacements made there to from time to time. advice. and the quality and merchantability of all merchandise. The customer is required to fully comply with the provisions of the Indian Telegraph Act.ANNEX-I Broad terms and Conditions of MTNL. civil commotion. provided through the services or in the Internet generally. however it will endeavor to make it known to subscribers through mailers and advertisements. 8. flood. hostility. MTNL may revise the tariff for MTNL Broadband/ ADSL Internet Services from time to time at its discretion. services or merchandise provided on or through the service. Trojan horses or other harmful components. incidental. The customer shall not indulge in any direct or indirect acts of reverse engineering in this connection. either express or implied. sabotage. or consequential damages that result in anyway from customers use of or inability to use the service or to access the Internet or any part thereof. The interactive services will exclude any services for which a separate licence is specifically required. 4. completeness and usefulness of all opinions. representations or endorsements whatsoever (including without limitation warranties of title or non infringement. Force Majeure – if any time. 7. which are inconsistent with the established laws of the country. non-infringement or implied warranties of merchantability of fitness for particular purpose. MTNL may not be in a position to intimate Customer immediately. The customer is required to desist from putting unsolicited messaging on server hosted at MTNL premises. explosion. The customer is required to ensure that objectionable or obscene messages or communications. Customers access such materials at their own risk. or customers reliance on or use of information. during the continuance of MTNL Broadband/ ADSL Internet services. Customer assumes total responsibility and risk for use of the MTNL Broadband/ ADSL Internet services. No advice or information given by MTNL. worms. if required in pursuance of the laws of the land. The customer is prohibited from misusing or copying the software supplied by MTNL. All the charges /payments related to Broadband/ ADSL Internet services will be billed with Telephone bill. 16. Payment of bills – it would be the responsibility of customer to make payment to MTNL Broadband/ ADSL Internet service. and as specifically provided for under the Information Technology Act. defects. 15. Neither MTNL nor its affiliates make any express or implied warranties. look-out or act of GOD . or otherwise be in breach of the protected rights of the company under the copyright Act. 3. fire. any they shall not be liable for any cost or damage arising either directly or indirectly from any such transaction. 5. The service is provided on an ‘AS IS and AVAILABLE’ basis without warranties of any kind. omissions. Customer understands further that the Internet contains unedited materials some of which are sexually explicit or may be offensive to some people. It is solely customer’s responsibility to evaluate the accuracy. The customer of MTNL Broadband/ ADSL Internet services is not allowed to resale the Internet Services (except WWW Service). 12. quarantine restriction. 9. for example. Under no circumstances shall MTNL. punitive. are not made by him or any other person using his password. 11. Notwithstanding anything contained herein.

Arbitration of Disputes – In the event of any dispute or difference arising out of provisions of MTNL Broadband/ADSL Internet services. . 18.etc. 1885 and any amendments made there to from time to time. the matter will be referred for arbitration in terms of section 7(B) of Indian Telegraph Act. the customer shall not have any claim for damages. against MTNL in respect of such non-performance or delay in performance of MTNL Broadband/ADSL Internet Services.