Excellence is a talent or quality which is unusually good and so surpasses ordinary standards. It is also an aimed for standard of performance. These are changing times. Yet in the middle of all the changes there is one thing that constantly determines success. Some call it leadership. But to my mind, it is the single-minded pursuit of excellence.

Excellence endures and sustains. It goes beyond motivation into the realms of inspiration. Excellence can be as strong a uniting force as solid vision.

Excellence does not happen in a vacuum. It needs a collective obsession as I have experienced the benefits of excellence in my own life. Excellence is a great starting point for any new organization but also an unending journey. What is excellence? It is about going a little beyond what we expect from ourselves. Part of the need for excellence is imposed on us externally by our customers. Our competition keeps us on our toes, especially when it is global in nature.

But the other driver of excellence is internal. I have found that excellence is not so much a battle you fight with others, but a battle you fight with yourself, by constantly raising the bar and stretching yourself and your team. This is the best and the most satisfying and challenging part about excellence.

We create an obsession with excellence.How does one create excellence? 1. 6. CMM or ISO. We must dream of it not only because it delivers better results but because we truly believe in it and find it intrinsically satisfying to us. 8. if not shock. one cannot have pockets of excellence. This may seem like a paradox: should we aim for excellence or should we aim for speed? Excellence is about doing the best we can and speed lies in doing it quickly. 5. there are a number of global methods and processes available whether it is Six Sigma. . We need to build self-confidence. We need an open mind to look at things in a different way and allow new inputs to come in. we cannot. We must realize that we cannot be the best in everything we do. Headaches shared are headaches divided. Use them because they are based on distilled wisdom collected from the best companies in the world. Cross-functional teams that are customer facing can cut through an amazing amount of bureaucracy. Time is of essence. Excellence requires humility. We have to define what our own core competencies are and what we can outsource to other leaders. Quality gives ample opportunities to build a culture of teaming. 3. personal empire building and silos and deliver savings that one would not have imagined possible. This is because excellence requires tremendous faith in one's ability to do more and in a better way. People who pursue excellence are self-confident. Globalization has made the customer only more impatient. This is especially needed when we feel we have reached the peak of excellence and there is nothing further we can do. we believe we can do better. We must understand the difference between perfection for its own sake and excellence. 7. Today. What constitutes excellence in the future will be significantly different from what it is today. I have found that while great individuals are important. Invest in excellence for the future. 4. We must define what we are or would like to be best at and what someone else can do better. But it comes upon you so suddenly that it catches you by surprise. Future always seems to be at a distance. We must create a culture of teaming. 2. We must create processes that enable excellence. Unless.

The basic idea was to be able to replicate the skills and abilities of experts. NLP is about self-discovery. what communication is and what the process of change is all about. At another level. but it also establishes a system of empowering beliefs and presuppositions about what human beings are.What is NLP? NLP is a methodology that was created to model the excellence of others. but also involves strategic thinking and an understanding of the mental and cognitive processes behind behavior. The neurological system regulates how our bodies function. NLP provides tools and skills for the development of states of individual excellence. NLP is a pragmatic school of thought . a name that encompasses the three most influential components involved in producing human experience: neurology. NLP is a multi-dimensional process that involves the development of behavioral competence and flexibility.that addresses the many levels involved in being human.an 'epistemology' . It also provides a framework for understanding and relating to the 'spiritual' part of human experience that reaches beyond us as individuals to our family. Neuro-Linguistic Programming describes the fundamental dynamics between mind (neuro) and language (linguistic) and how their interplay affects our body and behavior (programming). exploring identity and mission. . NLP stands for Neuro-Linguistic Programming. NLP is not only about competence and excellence. it is about wisdom and vision. language determines how we interface and communicate with other people and our programming determines the kinds of models of the world we create. language and programming. community and global systems.

law. Grinder and Bandler formalized their modeling techniques and their own individual contributions under the name "Neuro-Linguistic Programming" to symbolize the relationship between the brain. 1976) examined the verbal and behavioral patterns of Milton Erickson. 1976) identified the verbal and behavioral patterns of therapists Fritz Perls (the creator of gestalt therapy) and Virginia Satir (internationally renowned family therapist). language and the body. leadership and parenting. I & II (1975. psychotherapy. I & II (1975. founder of the American Society of Clinical Hypnosis and one of the most widely acknowledged and clinically successful psychiatrists of our times. Through the years. NLP is now in its third decade as a field of study and has evolved considerably since its beginnings in the mid 1970s. Erickson. education. creativity. NLP has developed some very powerful tools and skills for communication and change in a wide range of professional areas including: counseling. Their next work Patterns of the Hypnotic Techniques of Milton H. Vol. Their first work The Structure of Magic Vol. M. sales.History of NLP NLP was originated by John Grinder (whose background was in linguistics) and Richard Bandler (whose background was in mathematics and gestalt therapy) for the purpose of making explicit models of human excellence. health. John Grinder and Richard Bandler As a result of this earlier work. NLP has literally spread around the world and has touched the lives of millions . Over the years.D. management.

or feelings and movement. sounds. if the person is left-handed these signals may be reversed. VR Visual Remembered: Seeing images of things seen before. a new generation of NLP has been developing. Question: “What would an orange hippopotamus with purple spots look like?” “What would you look like form the other side of the room?” AR Auditory Remembered: Remembering sound heard before. vision and mission. This form of NLP addresses generative and systemic applications and focuses on high level issues such as identity. (N. or remembering.of people. Kinaesthetic means both movement and emotional experiences.) In this instance we’ve taken what you would generally see for a right-handed person. Everyone moves their eyes according to which internal mental system they’re using – recognizing someone’s eye movement lets you know whether they are thinking in terms of images. feeling. Since the 1990's.B. Reading the Eyes for Personal Insights Eye movements can give subtle clues about what someone is thinking. in the way they were seen before. Question: “What’s the last thing I said?” “What does your alarm clock sound like?” . Question: “What colour is your mother’s eyes?” “What does your coat look like?” VC Visual Constructed: Seeing images of things never seen before or seeing things differently than they were seen before.

tactile sensations (sense of touch). Question: “What does it feel like to be happy?” “What is the fleeing of touching a pine cone?” “What does it feel like to run?” When someone is doing this Remembering a picture (Vr) Creating a picture (Vc) Remembering a sound or conversation (Ar) Imagining what a sound will sound like (Ac) Having a conversation with themselves (Ai) Accessing emotions (K) The eyes are doing this Move to the top left Move to the top right Move horizontally to their left Move horizontally to their right Drop down and to their left Drop down and to their right . Question: “Say something to yourself that you often say to yourself. or proprioceptive feelings (feelings of muscles movement).” K Kinesthetic: Feeling emotions.” “Recite the prayer that you say in the temple. Question: “What would the sound of clapping turning into the sound of birds singing sound like ?” “What would your name sound backwards?” AI Auditory Internal: Talking to oneself.AC Auditory Constructed: Hearing sound not heard before.

a picture can be bright or dull. and gustatory (taste). Because submodalities are the basic building blocks of your experiences. or in colour. Each modality has its own level of fine-tuning known as sub modalities. auditory (what you hear). Being able to associate into and dissociate out of a memory gives you the power and control to understand the intensity behind any feelings you have in response to that situation. For example. they’re crucial tools in managing your mind and your emotions.Using Your Modalities and Submodalities Everything you experience is as a result of information that you take in through your senses – visual (what you see). Looking at these memories of situations and/or people in an objective. These are known as modalities. . olfactory (smell). you can make great personal progress to overcome or just deal better with things that challenge you. You may find it useful to keep notes on how you can use submodalities to enhance the good areas in your life or change what isn’t working. kinaesthetic(touch and feelings). calm and collected way. black and white. This can be done by assessing the submodalities in negative memories you have and appreciating the qualities of that memory. a sound can be loud or soft and so on.

and weigh 140 pounds again. such as ‘I can’t make friends easily’ or ‘People generally aren’t very nice’. is an absolute certainty. Even though you can’t see them close to. 2. Need help? Think of the stars when you’re sitting in a brightly lit metropolis. for you.How to Squash Your Limiting Beliefs Limiting beliefs are those negative little thoughts or judgements that prevent you from being your best self. ‘I can be fit. 4. 6. Think of a limiting belief that you have and make a note of the picture that comes to mind. Follow these steps to squash those limiting beliefs and replace them with helpful constructive opinions. Change the submodalities of the belief you would rather have from Step 4 into those of the belief which you are absolutely certain of from Step 3. This way you can end up seeing them in a different and more positive light. or whatever belief you choose. Think of a belief you’d rather have than the limiting belief you picture in Step 1. Think of a belief that you no longer find true. This may be the opposite of your limiting belief. ‘I used to believe in Santa’. Then picture the sun rising. This can go along the lines of. 1.’ And then notice the picture that accompanies your new belief. Look at the picture that is presented by this belief that is no longer true. . 5. Think of a belief that. just stated in the positive. healthy. Change the submodalities of the limiting belief from Step 1 into those of the belief that is no longer true for you in Step 2. you know the stars exist and you know the sun will rise in the morning. 3.

• • • • • • • . The meaning of the message is the response it draws out.Remembering the NLP Presuppositions Neuro-Linguistic Programming provides some basic positive assumptions and constructive convictions about the world. The mind and body are interlinked and affect each other. You already have all the resources you need to achieve your desired outcomes. Modelling successful performance leads to excellence. Every behaviour has a positive intent. You cannot not communicate. The person with the most flexibility influences the outcome of any interaction. People respond according to their map of the territory. • • • • • • The map is not the territory. do something different. Having choice is better than not having choice. A few are listed here. People are much more than their behaviour. If what you’re doing isn’t working. There’s no failure – only feedback. take a look and try playing with these in your mind to see if any of them speak to you.

. Behavioural flexibility: How to do something different when what you’re currently doing isn’t working. • • • • Rapport: How you build a relationship with others and with yourself. Sensory awareness: How the world is different when you use all your senses. Pay attention to these four chunks of the subject and you’ll be well on your way to integrating NLP into the way you go about your daily life.The Four Pillars of NLP Look no further for a summary of Neuro-linguistic Programming (NLP) in just four key points. Outcome thinking: How to think about what you want.

and the other person will feel quite uncomfortable. not at all. As a consequence. it massively increases response potential.e. there is a high chance this will be quite obvious. While this is one possibility. with second. Mirroring Mirroring is as if you were looking into a mirror. So. well. Rapport is a feeling of being in-sync with someone else. We need rapport for unconsciously making the other person believe that you two are alike. to be on the same wavelength and consequently to really understand and appreciate someone else and their opinions. somewhere in the 1980s body language books were preaching the concept of mirroring. and as a result will make you look slightly strange. To match this same person. it will be easier for you to lead the other person to your point of view. Mirroring behaviors can include: Body Posture Hand Gestures Facial Expressions Weight Shifts Movement of Feet Eye Movements . where you simply mirror all the gestures somebody does. how you create it? Well. mirror image).Rapport Building Rapport Have you ever met someone and after 10 minutes of talking felt like you have known the person forever? Are there people you just naturally feel comfortable with and other with who you don't seem to be able to hit it off? The main difference between these two is called rapport: with the first group you have naturally. you would raise your left hand (i. To mirror a person who has raised his right hand. you would raise your righthand (doing exactly the same as the other person).

the easier it will become.Mirroring is physically 'copying' the behaviors of another in a subtle manner. gently include another piece. Gradually add another and another until you are mirroring without thinking about it.. You also will be rewarded with the same comfortable.perhaps their posture. or the body posture. Pacing Pacing in NLP is gaining and maintaining rapport with another person over a period of time by joining them in their model of the world by Matching or Mirroring their external behavior. The more you practice. positive response in YOURSELF that you are creating for another. like their hand gestures. . which could be speed of talking. Try mirroring just one aspect of another person's behavior while talking to them.. Leading Leading in NLP is changing your own behavior with enough rapport so another person will follow. When this is easy. Pacing a runner in a marathon could be looked at as the same thing.

in such a way that perception of the stimulus (the anchor) leads by reflex to the anchored response occurring. and may have positive impact. in the sense that perceiving it tends to trigger reflexively some thought or feeling or response. For example. or memories and states one is in. Basic anchoring involves in essence. whilst using some notable stimulus (touch. They are capable of being formed and reinforced by repeated stimuli. state change or other responses become associated with (anchored to) some stimulus. word. repetition of the stimulus will re associate and restore the experience of the state.Anchoring Anchoring is a neuro-linguistic programming term for the process by which memory recall. such as words one says to oneself. or stimulus) can come in infinitude of possible forms: verbal phrases. but will usually trigger an emotional response in the person perceiving the tonality to have the traits of anger. However. Types of anchor Anchors (the "trigger". or be maladaptive. It is a natural process that usually occurs without our awareness. the elicitation of a strong congruent experience of a desired state. or internally. For example. and thus are analogous to classical conditioning. certain sights and sounds. In many cases. sight) at the time this is most fully realized. and the response may be either positive or negative. . The notion of using anchoring was refined by Bandler and Grinder and uses the powerful unconscious resources of others to get the responses you desire. consciously creating an anchor means a resourceful state can be recalled at will. touching the knuckle of the left hand after the anchor has been established so that this action produces the resourceful state. The stimulus may be quite neutral or even out of conscious awareness. a voice tonality that resembles the characteristics of one's perception of an "angry voice" may not actually be as a result of anger. physical touches or sensations. An extreme view is that almost everything one perceives acts as an anchor.

Flicking through an old family photo album stirs pleasant memories and some of the feelings associated with them. Examples: If. when young. This is an example of where precision and structure may create a difference between success and failure. A child's comforter in an unfamiliar situation. Revisiting an old school or a place with powerful memories. Most agree that the trigger must be Specific . so when you think of the activity or are reminded of it you tend to reexperience some pleasurable feeling. you participated in family activities that gave you great pleasure. since the neurological 'lesson' is quite capable of working either way.There are certain speculations as to what criteria must be met before an Anchor can be properly formed. and only one way is desired. Phobias in this sense can be studied as one example of very powerful anchor . .if it were constant then desensitization would eventually occur Anchored to a unique. It is also important that reinforcement of an anchor (in other words.see spider.otherwise the anchor will fail to elicit and reinforced any one single response due to many different reactions being associated to the trigger. the pleasure was associated with the activity itself. An old love song re-awakens a romantic mood. The smell of freshly baked apple pies brings back memories of a happy carefree childhood. specific and prompt reaction . feel terrified and nauseous. repeated formation with the aim of reinforcement) should have a "break" between each repeat.otherwise the subject will not begin to sensitize to it Intermittent .

climactic. which makes it a much more powerful force in our lives. Anchoring is also used by skillful film makers to evoke suspense in the audience. In this case. For trauma victims. The Five Keys to Anchoring: Intensity of the Experience I Timing of the Anchor T Uniqueness of the Anchor U Replication of the Stimulus R Number of times N . overcoming fear.Usage NLP-style anchoring is a process that goes on around and within us all the time. Leitmotivs recurring themes in music and literature also serve to re stimulate a previously established response. In this sense an anchor is set up to be triggered by a consciously chosen stimulus. sudden noises or movement can serve as terrifying anchors capable of recollecting the traumatic experience. NLP might be used in a slightly different way . feelings such as happiness or determination. Most of the time we are not consciously aware of why we feel as we do . or was the thumping music enough to start your slide to the edge of your seat? Likewise the finale of classical symphonies. This may be used for exam nerves. pounding heartbeat rhythm in the moments leading up to each of the appearances of the huge killer shark in the movie Jaws.indeed we may not realize we have responded in some cases. What anchor was established in you by the crescendo of the sound of the music meeting the shark? Did your heartbeat increase? Did your palms begin to sweat? Did you have to see the shark. to provide reflexive access to that state at will.to desensitize the stimulus and perhaps instead also sensitize it to some more neutral or positive feeling. amongst other approaches. or to recollect how one will feel if a good resolution is kept. or "mood music" such as romantic. Anchoring is used in NLP to facilitate state management. Think of your own psychological changes that occurred when you heard the soundtracks amplified. whether we are aware of it or not. deliberately linked by practice to a known useful state. or apprehensive in films.

full of energy and a great success at your task. confident. or boost your confidence for sports or other high performance needs. funny. Rather. make it about 3 feet in diameter and 2 feet in front of you. so all you have to do is emotionally capture that feeling of excellence using whatever role models or scenario playing that works for you. Imagine that everything went smoothly. you can use visualization to even step-into-the-shoes-of role playing of a movie hero. Now if you don't have this particular personal history. In your imagination. Your brain cannot tell the difference between a REAL history and an IMAGINED history or the history of others. For instance. noticeable changes in your breathing and posture when you've got it. which you need to practice ahead of time in order to be able to draw upon it at will: Step 1. something large enough to walk into. a living legend. You want all your chi to come up and flood your body with the good feelings of confident performance. it assumes ability in its place so it gives you the ability to summon up the confidence for performing a skill. You were balanced. you can use this to get rid of the fear of speaking when you have to give a talk." It doesn't actually create competence in a skill you desire. Go inside the circle and imagine a time you were wonderful at what you want to be doing. In your mind. powerful or any other positive state of your choice where you were balanced and centered. You can draw chalk on the floor if you like when you are first training to master this mental technique. you were bright. Here are the steps for using the Circle of Excellence. Imagine an invisible circle on the floor.Circle of excellence One of the methods you can use to summon up your confidence in a crisis is a mental technique from NLP (neuro-linguistic programming) called the "Circle of Excellence. Step 2. or anyone you admire to get into that state you want. otherwise the resource state you're trying to . happy. creative. An outside observer should actually see physical. just pretend you have this personal history.

use what's virtuous that works. Step into the picture of yourself. figure out how to draw upon this state at will by practicing it. kinesthetic representation of the state. You don't have to use meditation all the time to handle some of the mental scenarios that come your way. That means keep practicing until "you've got it" and it "clicks. Move into the circle of excellence. Use all your sense to actually FEEL what it's like to be in that state. imagine it's as if you step into that person. Feel the greatness and calm. . As soon as you step into the circle. Step 4. Develop a full visual. In other words. if you come under high performance pressure frequently. As Buddha said. you can use this little trick to practice summoning the mental state you need at will. that set of superpower being. See yourself in the circle being wonderful. Visualize it fully. Hence. When you have added enough resources. That might be tapping your fingers. step automatically into the powerful state you've created within the circle. holding your arms in a certain way or whatever." Step 3. Anchor this as a resource state so that you can bring it up at any time you require it.access is either being poorly accessed or is of too low quality. that set of states. auditory. Feel the fullness of chi. and then associating some mental cue with its bringing forth.

Towards Excellence .