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Training Manual

KDF50E3000

LA-5 Rear-Projection LCD Television Chassis
Theory of Operation and Troubleshooting
MODEL: KDF46E3000 KDF50E3000

Course : TVP-28

Table of Contents
Chapter 1 – Introduction ..................................................... 1 Features .......................................................................... 1
LCD Panels.......................................................................... 1 New Customer Menu ........................................................... 1 Internet Video Linking .......................................................... 1 HDMI 1.3 Support ................................................................ 1 Bravia™ Theater Sync......................................................... 2 1080p Input .......................................................................... 2 Distortions in the Video .......................................................11
Foreign Material .....................................................................11

Chapter 3 - Audio Processing ........................................... 17 Audio Processing........................................................... 17
Optical Out ......................................................................... 17

Troubleshooting ............................................................. 17 Chapter 4 - Power Supply ................................................. 20 Standby Supply ............................................................. 20 Main Switching Supply .................................................. 20
Turn On .............................................................................. 20 Main Switching Regulator .................................................. 20 Lamp Driver Voltage .......................................................... 20

New Circuit Descriptions ................................................. 2
Overall Block Diagram ......................................................... 2
BE Board ................................................................................. 2 U Board ................................................................................... 3 HCE Board .............................................................................. 3 CE Board ................................................................................ 3 HAE Board .............................................................................. 3 HBE Board .............................................................................. 3 SE Board ................................................................................. 3 G Board ................................................................................... 3

Troubleshooting .................................................................
Dead Supply ..........................................................................

Chapter 5 - Protect Circuits .............................................. 23 Thermal Protection (7X) ................................................ 23
Lamp Cover Protection (6X) .............................................. 23 Lamp Ballast Protection (5X) ............................................. 24 Fan Rotation Detect (9X) ................................................... 24 Voltage Protection (2X LVP, 3X OVP) ................................ 24 Lamp Protect (Lamp LED) ................................................. 24 Although labeled as a protect cicrcuit, this event indicates a lamp that is no longer functional. When the unit is turned on, the ballast will make 3 attempts during a 60 second period to ignite the lamp. If the lamp does not ignite on the third attempt, t ........................................................ 24

Major Component Locations............................................ 5 Chapter 2 – Video Processing ............................................ 6 Video Process ................................................................. 6
Analog Video Sources ......................................................... 6 Digital Video Sources .......................................................... 6 LVDS Transmitter................................................................. 6 LCD Panel Processing......................................................... 7 No Video .............................................................................. 9

TVP25

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Table of Contents (Continued)
Troubleshooting ............................................................. 26 Diagnostics History ........................................................ 30
Clearing the Diagnostics History........................................ 30

Appendix............................................................................. 58 Triage Troubleshooting .................................................. 58
Initial Contact Flowchart A..................................................... 61 Initial Contact Troubleshooting Flowchart B .......................... 62 Protect Mode Troubleshooting Flowchart C1 ........................ 63 Protect Mode Troubleshooting Flowchart C2 ........................ 64 Protect Mode Troubleshooting Flowchart C3 ........................ 65 No VideoTroubleshooting Flowchart D1 ............................... 66 Lamp Troubleshooting Flowchart D2 .................................... 67 OSDTroubleshooting Flowchart D3 ...................................... 68 Video Distortion Troubleshooting Flowchart E ...................... 69 Audio Troubleshooting Flowchart F ...................................... 70

G Board Test points ....................................................... 31 Cooling Fan Locations ................................................... 32 Chapter 6 - Service Mode .................................................. 33 Service Mode................................................................. 33
Factory Reset .................................................................... 33 New Remote Commands................................................... 33 Lamp Hours Reset ............................................................. 35 Model and Serial Number Information ............................... 36
Model Number Data .............................................................. 36 Serial Number Data .............................................................. 36

Test Patterns.................................................................. 37
PAWN (Optical Block) Graphics......................................... 37 QM Graphics...................................................................... 38

Exiting the Service Mode ............................................... 38 Chapter 7 - Disassembly ................................................... 39 Overview........................................................................ 39 Locking Connectors ....................................................... 39 Separator Cover ............................................................ 41 Lamp Removal .............................................................. 42 Optical Block Removal .................................................. 46 Exhaust Fan Replacement ............................................ 56 Optical Block Adjustment ............................................... 49 TVP25 ii

Its compact design should fit into most entertainment system wall unit openings that were originally designed for CRT televisions.Chapter 1 – Introduction The LA5 chassis is Sony’s introduction of a new LCD rear-projection television chassis line for 2007. Allows communication among HDMI devices for control.. The added features that apply to display products are as follows: Speed: Single link bandwidth is increased from 4. The device will send the video information into one of the HDMI inputs on the TV. HDMI 1. and 48 bit. Uses the industry standard A/V link protocol. These models will differ from the KDF37H1000 in that a different lamp chamber and optics will be used. This resolution was previously only available on the SXRD projection units. New Customer Menu The customer Graphics User Interface (GUI) has been improved to make navigation of the setup features easier. simply XMB the menu system also contains software to interface with a new optional device that links the home television with the internet. 36. The second model design will be the KDF46E3000 and KDF50E3000. CEC: Short for Consumer Electronics Control. The KDF37H1000 is covered in a separate training manual (TVP25).9GBS to 10.3 feature supported by the LA5 chassis is the CEC function. Media Exchange (DMEX) interface. They are similar to the graphics used on the PlayStation® Portable (PSP2®). weather and traffic along with access to selected digital media streaming can be viewed on the television independent of a computer. The only HDMI 1. By attaching an optional interface device. This is the first Sony rear projection LCD television to introduce 1920 X 1080 native resolution on the LCD panels. xvYCC: Removes previous color space limitations to allow for the reproduction of every color perceivable by the human eye. Local news. known as Bravia Internet Video Link. customers will have the ability to access internet video entertainment via a broad-band connection. For example: Equipment can be set up so that when a DVD disc is inserted into a player. Known as X Media Bar (pronounced cross media bar) or. The first model is the KDF37H1000. the television will turn on with the proper input setting along with the audio equipment turning on and being set for the proper input and audio format.2GBS Deep Color™: Increases RGB and component sample level from 24-bit to 30. The most significant change is the increase in the native LCD resolution. The electrical portion of the chassis design is used in 2 distinct model designs.3 has added several features to enhance picture and audio quality along with bi-directional communication between HDMI equipped devices. Features LCD Panels The optical block is very similar to those used in past models and some physical design changes have been introduced to increase brightness and contrast ratios. the 46 and 50-inch models will be covered in this training manual. the Bravia™ model lineup will include a Digital TVP-28 1 . Sony will partner with selected channels on the internet and these will automatically appear on the screen for the customer to select as they become available. Due to the differences in physical design and the resolution panels. This will be described next. A special DMEX USB port on the rear of the television will allow bidirectional communication with the Bravia Internet Video Link via the Xross Media Bar™ feature included in the television.3 Support HDMI version 1. Internet Video Linking Yet another first for Sony.

an overall block diagram of the various major circuits is shown. All other video sources below 1080p resolution are up-scaled to the native 1080 panel resolution. This will be explained in the video process circuit description. Many of the circuits are identical to the previous year’s LA4 chassis except the ATSC/NTSC tuner is no longer incorporated on a separate board and is now part of the BE board. The Main TV Micro is also located on this board The BE Board is enclosed within a shielded assembly. 1080p Input The unit can receive 1080p source content (including 24fps) via the HDMI inputs only. The video processing and scaling IC has also been changed to a new type known as the Image Format Processor (IFP).Introdcution Bravia™ Theater Sync A feature incorporated within the television to utilize the CEC feature of HDMI 1. A brief discussion of each board and the circuits contained within will be discussed. The cooling fan mounted on top of the assembly will not be included with the replacement part. Additional circuits include a LVDS (Low Voltage Differential Signal) circuit for transmission of video data to the optical block assembly.3 New Circuit Descriptions Overall Block Diagram In Figure 1-1. BE Board All of the video and audio processing is located on this board. Two HDMI inputs are input directly to the BE board and is the first design in a LCD rear projection chassis where the HDMI signals remain in digital format all the way through the video processing. The ATI Micro (for ATSC digital processing) and TV Micro are also located here.Chapter 1 . TVP-28 2 . This assembly is the replacement part and is known as the “BE Block Assembly” and will be supplied with the circuit board and shield intact.

the remote IR receiver. near the front.Chapter 1 . and 4 are used with no connection to fan 2 output. shut the unit down if internal cabinet temperatures exceed a specified level. and located on the front cabinet. Composite and component signals are accepted. 2 EEPROMS are also utilized to store data pertaining to white balance and gamma. The board also contains a digital thermometer IC to send temperature data to the Main Micro on the BE board for fan speed control and. CE Board This board is part of the optical block assembly and cannot be replaced individually. Fan control and drivers are also included to run and maintain the proper speed of the 3 cooling fans inside the unit. HBE Board Not shown on this block diagram. and Power LED are mounted here. etc. 3. user control buttons. The only Svideo input is located on the U board at the video 1 input. this board contains the jacks for the Video 2 front inputs.Introdcution U Board This board contains video and audio switching circuits to select all of the available analog signals including the NTSC video and audio from the tuner located on the BE board. if necessary. the manual input buttons (power. SE Board Located inside the lamp chamber. the SE board contains an additional digital thermometer IC to monitor the temperature surrounding the lamp for fan speed control and shutdown for excessive temperature levels. Digital RGB video signals are received from the BE board and processed by a scaling IC to match the resolution of the LCD panels. there will be 4 fan drive outputs from the G board. Audio processing is also present on this board and includes audio digital signal processing and an amplifier circuit to drive the speakers. RGB drivers control each LCD panel. channel selection. TVP-28 3 . This board is essentially the same as the one used in last year’s LA4 chassis.) for the user are located here. This board is included with the optical block assembly and cannot be replaced as an individual item. HAE Board Not shown in this block diagram. HCE Board Located on the right side of the unit. Outputs 1. Since 4 cooling fans were used in that chassis. The selected signals are input to the BE board and processed in various ways depending on the format and resolution of the signal. G Board This board contains the standby 5-volt supply and main switching regulator to provide most of the voltages required by the unit. There is no S-Video (Y/C) input on this board.

Chapter 1 .Introdcution MAIN TV MICRO ATSC/NTSC TUNER ATSC DECODER VIDEO PROCESS HDMI RECEIVERS LVDS TX LVDS RX LCD DRIVERS THERMAL SENSE RLCD GLCD HDMI 1 HDMI 2 VIDEO 2 THERMAL SENSE LAMP THERMAL SENSE CE BLCD COMPOSITE 2 COMPONENT 2 NTSC A/V HCE SE IRIS MOTOR VIDEO 1 Y/C_COMP VIDEO 3 COMP COMPONENT 1 A/V INPUTS A/V SWITCH AUDIO DSP AUDIO AMP L R COMPONENT 3 BE SUB WOOFER FAN 1 AUDIO OUT U FAN 3 AC INPUT POWER SUPPLY FAN CTL/DRIVERS G LAMP BALLAST FAN 4 FIGURE 1-1 LA5 46/50” OVERALL BLOCK DIAGRAM TVP-28 4 .

U BOARD G BOARD BE BOARD LAMP CHAMBER OPTICAL BLOCK LAMP DRIVER LOCATED INSIDE LAMP CHAMBER FIGURE 1-2 MAJOR COMPONENT LOCATIONS TVP-28 5 .Introdcution Major Component Locations Figure 1-2 illustrates the locations of the major component that are accessable when the front bezel and screen are removed.Chapter 1 .

7 and 10 of CN3009. Referring to Figure 2-1. IC5900 contains 5 sets of 16-bit input lines. Analog Video Sources All analog sources are selected by the U board and input at CN3009. Note that the signal may be Y/Pb/Pr or RGB. decoded and separated into component video.Chapter 2 – Video Processing Video Process All selected video sources are processed by the circuits on the BE board. Digital Video Sources Digital video input can originate from the ATSC tuner or the HDMI inputs. The decompressed video exits IC7300 as 8-bit Y/Pb/ Pr into the CCP IC3202. Component video enters at pins 1. All other input resolutions will bypass DRC and enter the Image Format Processor (IFP) where they will be scaled to 1080p and output as 10-bit RGB. All of the analog signals are A/D converted and initially processed by CCP (Composite to Component Processor) IC3202 located on the BE board. Both sources are processed by the ATI Micro IC7300. IC7300 is tasked to process the selected HDMI input. The 10-bit RGB data is divided among these 35 inputs along with H and V sync. CTV-37 6 . 480i digital content is line-doubled by DRC IC5000. Note that the HDMI inputs are processed by HDMI receiver IC4506 and HDMI Micro IC3607.. The LVDS transmitter has 12 output lines (10 for video and sync along with 2 lines dedicated to clock information to synchronize the LVDS receiver on the optical block. the ATSC digital information is sent as Differential IF directly to the ATI Micro. Unlike NTSC analog signals. The LVDS transmitter IC5900 processes each 10-bit parallel data line for the RGB and converts them into differential serial data. Composite. Like 480i analog sources. The HDCP (High-Bandwidth Digital Content Protection) key code is embedded within IC7300 to provide an authorized connection with the HDMI transmitting device. 2. This is simply an EEPROM containing data regarding the display capabilities of this chassis and is read by the HDMI transmitting device to determine what resolutions can be transmitted. Each HDMI input has it own EDID (Extended Display Information Data) IC. Composite sources are comb-filtered. A similar process occurs to a Y/C source without the need for comb-filtering. This could be accomplished by sending each data line as a differential pair but would require 64 wires to do so. The concept is to take the various inputs of analog and digital signals and produce a uniform resolution of video to be sent to the CE board for scaling to the native LCD panel resolution of 1920 X 1080. and 3 are shared on the same line as the Y input from a Y/C source at pin 9. The ATI Micro contains demodulation and decoding circuits for the MPEG2 compressed data stream from digital TV sources such as ATSC or QAM. LVDS Transmitter The 10-bit RGB video must now be transmitted to the CE board and must be accomplished without introducing noise into the signals. Component input is available from the front component 2 input (located on the HC board) along with component 1 and 3 located at the rear. If the source signal resolution is 480i. a description of the various circuits and paths is given. it will enter DRC IC5000 where it will undergo a line doubling process and exit as 960i resolution. Y/C and component formats are available depending on what input is selected. Only the video 1 input at the rear of the television has a Y/C jack. If the source is Y/C. Composite signals from the NTSC tuner and video inputs 1. the chrominance component is input at pin 6. The IF signal is demodulated and decompressed within the ATI Micro. Component sources are merely processed for contrast and video level.

the CE board contains a LVDS receiver and other circuits to provide the necessary control of the RGB digital data for allocation to the LCD panels. White balance and gamma correction are also preformed on this board.Chapter 2 Video Processing LCD Panel Processing As part of the optical block assembly. TVP-28 7 . A digital thermometer IC is also located on this board to monitor the temperature within the optical block assembly and vary the fan speed as needed.

Chapter 2 Video Processing CN3009 FROM U BOARD CR CB/C CB/B Y/CV 7 8 7 9 ALL ANALOG SIGNALS 8-BIT + SYNC IC3202 CCPXA IC9103 256K NVM ATSC/ NTSC TUNER IC7300 ATI XILLEON PROCESSOR IC5000 DRC MFV1 IC5107 IFP IC9006 32K NVM CN3009 TO U BOARD TUNER CV 4 IC9301 R DRV RLCD 24-BIT OSD EPSON IC9302 G DRV IC9300 B DRV GLCD BLCD HDMI 1 HDMI 2 IC4506 HDMI RX IC3607 HDMI MICRO IC5900 LVDS TX DE MICRO 10-BIT RGB 1080p 60FPS IC9004 LVDS RX THERMAL EDID X2 CE BE TVP-28 FIGURE 2-1 VIDEO PROCESS BLOCK DIAGRAM 8 .

distortion in the video. Figure 2-2 illustrates where the various graphics sources are generated in this chassis. the next step is to determine if the loss of video is occurring on the CE board in the optical block or the BE board video processing circuits. Internal graphics are generated on the BE board and the CE board on the optical block. It is much easier to identify backlighting when it is turned off. When these patterns are called up in the service mode. With a normal. Once this occurs video should display on the screen with OSD graphics indicating the type of input selected. Graphics or video may or may not appear on the screen. No video or OSD graphics appear: Those who are experienced with troubleshooting LCD-based display devices will attempt to determine if backlighting is present. Distortions in the picture are approached much in the same way as a loss of video. Troubleshooting procedures for this event are covered in a different chapter. The easiest way to verify this is to turn the unit off and enter the service mode. It is very unusual for a lamp to not light without placing the unit into protect shutdown but it has been known to occasionally happen. It is an expensive replacement part and more difficult to replace than the other components. healthy lamp. Most of the actual processing of the video signals is performed on the BE board. Gamma correction and white balance is also performed on this board. If the previous scenario does not occur one ofthe following scenarios will happen: TVP-28 9 . If the main micro service graphics appear. the first item to check for is the lighting of the backlight lamp. This occurs from extremely rough handling and is usually found on stock or newly purchased units. If the green main micro service graphics appear at the top of the screen. “5”. Determining whether the video failure occurs on all or some of the available inputs is also necessary to assist on isolating the cause. If it is determined that backlighting is occurring. When the unit is first powered up the green power LED will begin flashing in one second intervals. The unit has entered the protect mode and the blink sequence will identify which protect circuit activated. the LED should blink about 17 seconds before it stops and remains steadily lit. If you are not sure. a loss of a primary color. This is normal at turn-on as certain circuits are polled by the microprocessor during the initialization period and can occur for up to 20 seconds. “VOL+” and “POWER” on the remote. It is usually easy to tell the difference between a panel that is off and one that has backlighting but some lighting conditions may make this difficult. One simple test is to turn the unit off and enter the service mode by pressing “DISPLAY”. it is important to determine if the backlight lamp is on. or no video at all. The best way is to look into the rear of the unit to see if the lamp is lit. it is vital that the optical block be eliminated as the cause. No Video In a case where the customer complaint is “no video”. Power LED continues blinking green: A green blinking power LED indicates the main microprocessor is busy. If it is determined that the screen is not displaying backlighting but the lamp is definitely lit. If the lamp is lit it now becomes very important to determine if the screen is backlit. In most cases there will be no video or OSD and random patterns or lines might appear. the mirror is probably broken. with the CE board primarily tasked to allocating the RGB video data to their corresponding LCD panel. This is usually caused by the ATI micro located on the BE board. The main difference is that distortions can be caused by electrical failures or mechanical and contamination issues within the optical block. they provide a useful tool to isolate the cause of the video failure. the optical block has been effectively eliminated as the cause. the optical block is OK.Chapter 2 Video Processing Troubleshooting Failures occurring in the video process circuits on the LA5 chassis can appear as improper video levels. If the microprocessor cannot complete the initialization the LED will blink for up to 2 minutes and then light steadily. In cases where a loss of video or distortion in the video appears on all inputs. Unit turns off and power LED starts blinking red: This is not a video problem. Video programming will also appear if an input with an active signal was last used. In cases where no video is present. These graphics include test patterns. try turning the unit off after it has been running for a few minutes and see if the screen appears to get darker.

By unplugging the AC power the main micro will receive a hard reset so that next time the service mode is entered the default opening graphics will be page 0 with the version numbers of the various micro processors displayed. it can now be assumed that the optical block is functioning properly. If all inputs are affected the BE board is the cause. 2-4 and 2-5 should assist in isolating a no-video problem. The inability to display graphics does not necessarily point to the optical block since the Image Format Processor IC on the BE board is the common point and could be the entire reason for no video or OSD. If it does. If you have navigated to the correct page this will turn on the graphics generator and you should see a white field appear. This does not completely eliminate the optical block but would certainly point to the BE board or LVDS cable between the BE and CE boards as the likely cause. that is the page that will automatically appear the next time the service mode is activated. TVP-28 10 . OSD graphics appear: If graphics appear indicating a selected channel or input but there is no active video. Turn the unit off and unplug AC power from the unit and wait about 10 seconds before re-applying. Since you won’t be able to see the graphics because of the no video condition it is important to start from this page.Chapter 2 Video Processing If graphics do not appear. Since the EPSON IC on the CE board generates its own test patterns they can be activated (assuming data transfer is occurring between the BE and CE boards). SERVICE TIP: One final method can be tried to eliminate the optical block as the cause of a no video/no OSD condition. If a single analog input is not working the U board would be suspect. If graphics appear at any time during this sequence. Digital input only failures are caused by the BE board. if someone else serviced the unit and was viewing the lamp hours page and then turned the unit off. the optical block has once again been eliminated as the cause of the no video condition. press the “3” key on the remote. the optical block is probably OK. The next step is to press the “5” key 20 times. The replacement board will be supplied with the shielded housing and be known as the BE block assembly. press the “JUMP” button on the remote up to 3 times to see if graphics are displayed. This will move you backward through the service page groups and is the shortest way to get to the EPSON graphics test pattern activation. In other words. Be sure to press the “5” key slowly (about once a second) to allow the microprocessor to react. At this point it must be determined if the video failure is occurring on all input sources. If all analog inputs are affected it could be the BE board or the U board. The reason this is done is the service page that appears is whatever the last person to access the service mode left it at. The flowcharts in Figures 2-3. Once this task is completed.

A simple way to determine if the foreign material is on the screen or mirror is to gently pull the top of the screen towards you and rock it back and forth. If a compressor is used. and there is some kind of distortion that usually gives a clue as what the cause is. Electrical distortions can. Removal of the screen and a thorough cleaning will usually rectify the problem. damaged screens. With the optical block removed from the unit. They will usually appear as one of the secondary colors (magenta. dirt and smudges can occur behind the screen. on the mirror or lens. There will usually be one vertical line of red. Use the canned-type cleaners since they do not produce large amounts of air pressure. be stationary and fixed but generally involve the entire picture unless the problem is occurring in the final process stages driving the LCD panels. Fingerprints are notorious for causing large out-of-focus spots. As a rule. Electrical failures in the front end video processing circuits almost always affect the entire picture. there is video present. The lens will cause a dark spot or outof-focus area in the picture depending on how dense the foreign material is. The only way to be sure is to remove the optical block and clean it. Electrical distortions in the optical block usually tend to be fixed lines or spots of distortion that may be of improper colors. remove the CE board. If the spot (or spots) have not changed there is a possibility of a physical defect on one or more of the LCD panels or a more aggressive cleaning must be performed and this involves the removal of the LCD assembly. Mechanically caused distortions have one thing in common: the distortion tends to be in a fixed location and does not usually involve the entire picture. or yellow). Defective pixels are rather well defined whereas foreign materials can appear in various shapes and sized and usually have a soft edge. This will give you enough access to blow compressed air inside the LCD/Prism assembly. this is an electrical problem and usually involves the loss of one data line prior to being de-multiplexed by the LCD drive circuits. blue or green continuously lit. mechanical distortions generally occur in the optical block. however.Chapter 2 Video Processing Distortions in the Video To an experienced technician (especially those familiar with pixel-based display devices) finding the cause of a picture that is abnormal is usually a simple task because the display is operating. this is a mechanical problem. Trying to get a customer to explain why the picture is not right is another story. If the spots still exist and have moved or the number of spots has minimized. physically distorted LCD panels or polarizers. Always check for any up-to-date procedures for cleaning the type of optical block you are servicing to see how it can be done and how far you are allowed to safely disassemble the optical block TVP-28 11 . and inside the optical block (usually at the LCD panels. If a tab bond on a panel fails. Foreign material on the screen or mirror will cause dark spots or smudges. Distortion in the picture generally falls into 2 categories: Electrical or mechanical. mirror and screen. the optical block will need to be removed and the procedure tried again. What is interesting is that both of these causes produce the same result. The only way to test the success of your work is to re-install the optical block and check the picture. damaged lenses or even a loss of bonding on one of the pins of the flex cable sending timing pulses to the LCD panel. the material is definitely on the screen or most likely on the mirror. be sure to regulate the air pressure so that is does not exceed 20lbs. If the spot moves around on the screen when it is rocked. Use the flowchart in Figure 2-6 to assist in troubleshooting video distortion problems. It is very unlikely that you will see the digital video processor cause a single colored line or spot on the screen. If the LCD drive IC fails to send timing pulses to a particular line on the panel it is considered an electrical problem. If the spot stays in the same place of the screen while it is moved. If there are single or multiple spots and the foreign material is located on the LCD panels they will not be dark. If multiple vertical lines of one color appear and are evenly spaced. Mechanical issues can be dirt contamination. cyan. the culprit is on the lens or inside the optical block. This can be caused by defective pixels or dirt. Foreign Material Dust.

Chapter 2 Video Processing CN3009 CR CB/C CB/B Y/CV 7 8 7 9 8-BIT + SYNC IC3202 CCPXA ATSC/ NTSC TUNER IC7300 ATI XILLEON PROCESSOR IC5000 DRC MFV1 IC5107 IFP CN3009 TUNER CV 4 24-BIT OSD IC9301 R DRV RLCD EPSON VIDEO 6 HDMI VIDEO 7 HDMI IC4506 HDMI RX IC3607 HDMI MICRO IC9302 G DRV IC9300 B DRV GLCD BLCD IC5900 LVDS TX IC9004 LVDS RX BE EDID X2 CE TVP-28 FIGURE 2-2 OSD GRAPHICS SOURCES 12 .

Chapter 2 Video Processing D1 No Video Lamp Lights ? No Lamp Lamp Driver Tuner only ? Yes BE board Yes No See lamp troubleshooting flowchart D2 Analog inputs only? Any OSD Graphics Displayed? Yes Yes U Board BE BOARD No Optical Block No See OSD troubleshooting flowchart D3 HDMI inputs? Yes BE Board All Video Sources Affected? No Yes BE Board FIGURE FLOWCHART D1 LA5 CHASSIS NO VIDEO 2-3 TVP-28 13 .

Chapter 2 Video Processing D2 No Backlight Does lamp LED light? Yes Replace lamp At least 160VDC across pin 1 and 3 of CN6501 on G board ? No G Board No Yes Backlighting seen on screen? No Yes Video problem Go to D1 5VDC pin 2 and 2. Yes Lamp Driver Board Power LED blinking red 5X? Lamp Lit ? No No Yes Yes Mirror broken Lamp Driver Board LA5 CHASSIS LAMP TROUBLESHOOTING FIGURE 2-4 TVP-28 14 .8VDC pin 1 of CN6804 G board ? No BE Board Look into main exhaust fan for lit lamp.

Initial Service Graphics Displayed? Yes No Press “JUMP” on remote commander Any OSD Graphics Displayed? No Yes **QM service graphics ? Yes BE Board No Press “JUMP” on remote commander Optical Block **CE board graphics ? Yes BE Board No Optical Block FIGURE 2-5 TVP-28 15 . Replace if damaged . check to make sure the LVDS cable from the BE Board going to the Optical Block is not loose or damaged at either end before deciding to replace the Optical Block.Chapter 2 Video Processing D3 No Video All Inputs Enter Service Mode NOTE: If no OSD graphics can be displayed but the lamp is lighting. ** See “Service Mode” in this chapter for information regarding access to the various graphics and test patterns .

No QM Service graphics OK ? No Panel service graphics OK ? No Yes Yes Check LVDS connectors at BU1 and Optical Block .Chapter 2 Video Processing E Video Distortion All inputs affected? No Yes Distortion stationary ? NOTE: All signals are processed by BE Board . Contact Technical Support Dust in Optical Block or Pixels Unlit No No Dust on Rear of Screen. FIGURE 2-6 TVP-28 16 . Distortions occurring from front video inputs are probably due to faulty HCE Board. If OK replace Optical Block Yes BE Board BE Board Tilt or trapeziod distortion? Yes Upper cabinet or mirror distortion Dark or colored specks? Dark Push on top part of cabinet to make screen move . Analog signal distortions could be caused by U Board but is rare . No Colored Yes Does Spot Move? Single or multiple lines of same color ? Yes Optical Block Pixel Failure .

Audio Processing Audio Processing Figure 3-1 illustrates the audio switching. AUDIO SOURCE DIGITAL TUNER 5. All analog sources (including that from the NTSC tuner) are output as 2-channel 48KHZ PCM. L/R analog audio exits IC2002 to be amplified by IC2009. The troubleshooting flowchart in Figure 3-2 will also serve as a guide to assist in determining the audio problem. The internal speakers will output DVD audio regardless of what the HDMI audio of the DVD player is set to (unlike previous year’s models). DVD players hooked up to the HDMI inputs will output 2-channel PCM regardless of what the HDMI audio output on the DVD player is set to. All audio sources are selected and processed by DSP IC2002. The DSP also outputs L/R audio for the rear output jacks along with SPDIF format digital audio for the optical out transmitter.Chapter 3 . Troubleshooting Since all audio processing and amplification is performed on the U board. If an ATSC compliant digital channel is received by cable TV (QAM) or terrestrial (8VSB) and a Digital Dolby® audio signal is embedded in the content. the optical out will pass this signal for use with a surround-sound amplifier that is compatible with Digital Dolby® 5.1 ALL ANALOG AUDIO INPUTS NTSC TUNER SACD VIA HDMI DVD AUDIO VIA HDMI OPTICAL OUTPUT 5. processing and amplifier circuits. If the failure is isolated to digital sources only (digital tuner or HDMI) the failure is more likely to reside on the BE board. Optical Out The optical output jack at the rear of the unit will pass all selected audio sources except for Super Audio CD (SACD) or DVD audio sources hooked up to the HDMI inputs (for obvious copyright protection reasons).1 OR 2CH PCM 2CH PCM 2CH PCM 2CH PCM NO OUTPUT NO OUTPUT TABLE 3-1 OPTICAL OUTPUT TRUTH TABLE TVP-28 17 .1 standards. Table 3-1 offers an overall view of what is output from the optical jack based on input selection. problems causing distortion or the loss of 1 or both channels will likely be fixed by replacing this board. Digital tuner and HDMI audio are sent to IC2002 in digital format.1 DVD HDMI 5.

Chapter 3. Audio Processing HDMI 1 HDMI 2 IC4506 HDMI RX NTSC TUNER L/R ATSC/NTSC TUNER ATSC IC7300 ATI MICRO DIGITAL PCM AUDIO Y/C_COMPOSITE 1 COMPOSITE 3 BE COMPOSITE 2 COMPONENT 2 HCE COMPONENT 1 COMPONENT 3 IC2002 AUDIO SW DSP IC2009 CLASS D AUDIO AMP L R OPTICAL OUT L/R AUDIO OUT HDMI 1 ANALOG U FIGURE 3-1 AUDIO PROCESS BLOCK DIAGRAM TVP-28 18 .

Audio Processing F Audio Problem Audio Present ? No Internal Speakers Turned Off ? Yes Turn Speakers On Yes No Tuner Only ? Yes BE board All Channels No No Yes Distorted Yes All inputs? No No Yes Done U board FIGURE 3-2 AUDIO TROUBLESHOOTING FLOWCHART TVP-28 19 .Chapter 3.

the unit will enter the protect mode and flash the POWER LED 8 times. Note that the ground for the lamp driver voltage is AC hot ground. Filtering of the rectified source is performed with a doubling circuit so the DC voltage should be around 280VDC. The normal time period between RY6001 engagement and RY6002 turning on is less than 500ms. If this fuse opens. the main relay will not engage and the unit will go into protect mode with 3 blinks of the POWER LED. from the rectified AC source. Although additional regulation circuits are present on the BE board. The unit will shut down and the Power LED will blink in sequences of 3. This voltage is also supplied to the main relay on the power supply and the IR receiver on the HBE board. This voltage is derived. The main power supply consists of IC6000 and T6000. located on the BE board. enters at pin 2 of CN6904. All of the voltages except Lamp Power and Audio 28V are common to chassis ground. Main Switching Regulator Standby Supply The standby supply is an independent circuit consisting of a transformer T6300 and IC6300. If RY6002 does not close within 2 seconds. Lamp Driver Voltage Turn On A high from the TV Micro IC3002. The output is maintained at a constant 5VDC to provide power to the TV Micro on the BE board.Power Supply Most of the supply voltages used in the unit originate on the G board. Initial current draw passes through R6259 to limit current surge at turn-on. The 10. Main Switching Supply The main switching regulator supplies all of the voltages used by the television. they derive their sources from here. Voltage measurements for these two lines must be made across their connectors. unregulated. Below is a brief description of each circuit.5V source exiting at CN6904-29 is monitored on the BE board for over and under-voltage conditions. exits CN6804-7. This turns on main relay RY6001 via rely driver Q6007. Figure 4-1 illustrates an overall block diagram of the power supply. The primary circuits consist of a standby supply and a main switching regulator. IC6000 drives 2 switching transistors (not shown) to generate several output voltages from the secondary windings of T6000. Note the RELAY_VCC supplying power to RY6001. and returns to CN6804-9. Optical isolator PH6001 monitors the voltage drop across R6259. Voltage for the lamp ballast is output at CN6501-1. This turns on RY6002 to shunt R6259. The later voltages have their own ground isolated from the chassis. Once the main switching regulator starts. If this voltage exceeds 17 volts. This voltage originates from the STBY_5V generated in the standby supply. the relay high going to Q6007 is grounded by the latch circuit consisting of Q6003 and Q6004. If the voltage drops below 8. TVP-28 20 . the unit will also enter the protect mode with 3 LED blinks.2 volts. passes through a thermal fuse located on the lamp chamber housing.Chapter 4 . 5VDC is generated by IC6002.

3V +5V TO CE BOARD CN6002 PH6001 OPTICAL ISOLATER Q6007 SWITCHING REGULATOR IC6100 T6301 1 3 AU_28V AU_GND TO U BOARD CN2504 D6029 CN6019 1 10.5V GND 3 TO CE BOARD CN8150 D6020 IC6003 9V REG CN6904 35 2 +5V P_ON TO BE BOARD CN3002 38 +9V 37 +10.3V REG 4 6 +17V +3.Chapter 4.5V 2 IC6002 5V REG Q6003 Q6004 LATCH 10. Power Supply R6259 UNREG 280V D6000 D6034 CN6501 1 LAMP DC LAMP GND 3 TO LAMP DRIVER RY6002 RY6001 D6018 CN6009 IC6007 3.5V SWITCHING REGULATOR IC6300 T6300 9 RELAY_VCC 7 D6305 STBY_5V G CN6804 LAMP CHAMBER THERMAL FUSE FIGURE 4-1 POWER SUPPLY BLOCK DIAGRAM TVP-28 21 .

Chapter 4. Power Supply B No power Relay clicks heard ? Yes 1 or 2 clicks? 2 Power LED blinking ? Yes Go To Protect Flowchart C 1 No 1 G board No Power LED blinking 3X? No Yes 5VDC both sides of thermal fuse ? One side Thermal fuse Not power supply problem Both Sides PWR LED blinking green ? No Yes G Board BE Board 5VDC either side of thermal fuse? No Yes 3VDC CN6904-14 G board ? Yes No BE Board G Board G Board FIGURE 4-2 POWER SUPPLY TROUBLESHOOTING FLOWCHART TVP-28 22 .

All protect circuits are monitored by the TV Micro IC3002 on the BE board. The other sensors are used to control fan speed for their particular location. When this fuse fails.Protect Circuits Several key areas of the LA5 chassis are monitored for temperature and voltage conditions. A digital thermometer IC is on the board.5V from the main switching supply and does not know that the reason is because the main relay did not engage. Thermal Protection (7X) Due to the use of a high-intensity lamp. a thermal fuse located on the housing will open. The internal temperature of the cabinet is monitored and the fan speeds adjusted accordingly. It sends constant temperature information to the TV Micro IC3002. This failure can mislead technicians because the TV Micro on the BE board (which is always running on standby 5 volts) detects the loss of 10. the unit will shut down and display 7 blinks. Thermal Fuse: Should the temperature inside the lamp chamber rise dramatically to unsafe levels. The temperature sensing IC’s on both boards communicate with the TV Micro via a common I²C bus. If the temperature exceeds a specified level. SE Board: This board is located inside the lamp chamber and is the more critical of the two. Figure 5-1 illustrates a block diagram of the protect circuits. In all cases. If the lamp cover is not securely fastened. The unit will not turn on and will display a red 3-blink sequence of the POWER LED. the unit will shut down and display a diagnostics indication.Chapter 5 . The POWER LED will blink red in a set number of frequencies. This is important to control fan speed and protect the unit from damage if the temperatures become excessive. TVP-28 23 . Lamp Cover Protection (6X) The TE board contains a switch to ensure that the lamp cover is in place and securely fastened. There are 2 locations within the unit where temperatures are monitored. depending on what was detected. This fuse supplies STBY_5V to the main relay RY6001 via CN68049. the proper airflow from the cooling fans would be interrupted causing overheating within the lamp chamber. This is the only sensor of the 3 that protects the unit from over-temperature conditions. a graphic warning will appear on the screen warning the customer that excessive temperature levels have been reached. it is crucial that temperatures be monitored within the unit. If the temperature does not drop. If the switch opens. no relay clicking will be heard since the main relay cannot engage. The flashes occur at onesecond intervals followed by a 3 second separation interval of no flashes. HC Board: This board is located at the front of the unit where the Video 2 and component 2 inputs are located. the lamp cover line at CN6804-17 will go high causing the unit to shut down and display 6 blinks.

If the cause was due to excessive voltage. this event indicates a lamp that is no longer functional. 3 blinks will be displayed. The unit will shut down and blink 9 times. NOTE: Another symptom of a lamp nearing the end of its life is cycling.3V) appearing at CN6804-1 that originates from the TV Micro IC3002 on the BE board. The ballast is started by a high (3. Once the lamp starts and ionization of the gas begins. the HV_DET line at CN6804-5 will go high and the unit will shut down and blink the power LED 5 times. The unit will shut down and blink the Lamp LED on the front cover. the ballast will make 3 attempts during a 60 second period to ignite the lamp. Any event in this stage will cause a high to appear at CN6804-4 which sends the high to the BE board via CN690418. Fan Rotation Detect (9X) All 3 cooling fans inside the unit are monitored for rotation. Monitoring of the 10. and Fan Protect. When the unit is turned on. If the customer complains of a picture that appears and disappears in a predictable cycle. the LED will blink in sets of 2. The Fan Protect line will be zero volts if the fan is rotating properly and will rise up to 3 volts if no rotation occurs.Chapter 5. this voltage must be monitored to prevent damage caused by a drastic rise in the other voltages generated from the secondary lines. Each fan has 3 wires: B+. Ground. NOTE: CN6804 on the G board provides a convenient test point for the protect lines.6 volts with 5VPP data pulses. the unit will shut down and the lamp LED on the front bezel will blink continuously. the voltage is immediately dropped to around 20-30 volts and slowly raised to an operating voltage of roughly 90 volts. Lamp Protect (Lamp LED) Although labeled as a protect cicrcuit. During these sequences. If an under-voltage situation occurs. The ballast is also supplied with 280VDC from the G board via CN6501-1. Those that operate on a high/low state are normally low and go high when a protect event occurs. If any of the fans sends a high. If the lamp does not ignite on the third attempt. The normal DC on the bus is 4. The Lamp Driver is also monitored to verify the proper startup of the high voltage circuit. Voltage Protection (2X LVP. TVP-28 24 . It is very unusual for the lamp to not light at all without a lamp or ballast error (5X) to occur.2 volts.5V source is performed on the BE board. the current and voltage curves are monitored for abnormalities. If the Lamp Driver fails to generate the required high voltage to start the lamp. When the lamp is fired from a cold start the voltage can reach upwards of 26KV.5V source on the G board is monitored to provide feedback for the regulation circuits of the main switching supply. A weak or defective lamp can affect these curves as can a failure of the Lamp Driver circuits. All 3 protect lines are applied to an or-gate array. the lamp is probably weak. it will be detected by the TV Micro. 3X OVP) Since the 10. Protect Circuits Lamp Ballast Protection (5X) The Lamp Driver board (ballast) monitors the voltage and current being sent to the lamp. The data bus on pins 16 and 18 can be checked for activity or loading. If the voltage rises above 17 volts or drops below 8. the unit will shut down.

Chapter 5.5V 10 FAN_PROT LVP 3X 2X 9X 5X S150 LAMP COVER- OVP TE LAMP CHAMBER THERMAL FUSE STBY_5V RELAY_VCC 7 9 14 HV_DET 18 LAMP _PROT 20 LAMP _COVER 24 SCL_5V 26 SDA_5V LAMP _PROT 4 LAMP LED 6X 7X IC3002 TV MICRO LAMP _SEL HV_DET 3 5 3 FAN1_PROT SCL_5V SDA_5V LAMP DRIVER (BALLAST) GND LAMP _5V 6 2 LAMP CTL 1 FAN PROTECT CN6906 THERM SENSE BE CN3006 CN6501 LAMP DC LAMP GND 1 3 6 FAN2_PROT 3 4 8 FAN3_PROT FAN2 NOT USED IN THIS CHASSIS CN2500 2 FAN4_PROT CN6802 G 3 4 SCL_5V SDA_5V IC180 THERM SENSE U HC FIGURE 5-1 FIGURE 1-5 PROTECT CIRCUITS BLOCK DIAGRAM LA5 46/50" PROTECT CIRCUIT BLOCK DIAGRAM TVP-28 25 . Protect Circuits CN6804 IC160 THERM SENSE +5V 11 SDA_5V 13 15 SE SCL_5V LAMP COVER+ 17 18 CN6904 37 +10.

Protect Circuits Troubleshooting Several critical circuits are monitored in the LA5 chassis. If a malfunction occurs in any of these areas the unit will turn itself off and display a diagnostics indication via the power on LED. The most common cause of this event is the thermal fuse opening on the lamp chamber housing which causes a loss of STBY5V to the main relay. There have been instances where the fan was “rocking” back and forth rather than rotating. This problem is not known to be caused by external circuit failures. 5-3 and 5-4 can be used to assist in isolating the cause of a protect shutdown. it is safe to assume that one of the thermal IC’s has failed. it will turn red and flash in repetitive sets. lamp-drive B+ is present. The drive voltages for the lamps is usually around 7 to 9VDC and the protect lines should read close to zero VDC. The presence of 5 volts on both pins of the thermal fuse should always be checked before replacing the G board. The lamp ballast must be replaced. 3 Blinks: The 10. The following is a list of the diagnostics indications and the possible causes. The #1 fan (inside the optical block) cannot be observed for rotation. A failure of either IC can also generate a false symptom. In most cases. The drive voltage and protect return line must be checked with a DVM to determine which is at fault. the diagnostics indication provides a useful tool to indicate where the potential failure lies.5V source from the main switching supply generated on the G board is monitored for under-voltage. 8 Blinks: DC has been detected on one or both of the speaker lines. it is possible to momentarily ground the protect lines for each fan to see if the unit remains on. 2 Blinks: 10. the lamp chamber will require disassembly to examine the switch for failure or damage. replace the G board. If they are. Make sure the main exhaust fan is rotating freely. If the unit is shutting down with a thermal error within a 2 minute time frame. The thermal sensors on the HC and CE board are used for controlling fan speed for the chassis and optical block fan. Observe the #3 fan (main intake) and #4 fan (on top of the BE block) for rotation. SERVICE TIP: Most thermal protect shutdown events that occur after the unit has been running a while are caused by inadequate ventilation. look into the main exhaust port at the rear of the unit right behind the lamp chamber. The blinks occur at one-second intervals followed by a 3 second separation. This condition is caused by a regulation failure on the G board and replacing the board should rectify the problem. 6 Blinks: The lamp cover switch is open. TVP-28 26 . The circuits monitoring this voltage line are located on the BE board. When in the diagnostics display feature is enabled. The flowcharts in Figures 5-2. In other cases. The rocking motion can be sufficient enough to fool the rotation detect circuit into thinking the fan is working properly. Check the lamp and lamp cover to make sure they are properly seated. 5 Blinks: The lamp ballast has not started or is giving an erroneous alarm. A defective fan or a fan not rotating will always raise the error line to 3 volts rather quickly. 7 Blinks: Excessive temperature has been detected by the thermal IC on the S board located on the lamp chamber or the HC board located on the front bezel. Use the flowcharts later in this chapter to assist in locating the cause. If either fan turns at turn-on.5V from the G board is monitored for over-voltage on the BE board. If the unit goes into thermal protect shutdown as soon as it is turned on. 9 Blinks: One or all of the 3 fans is sending a high indicating a loss of rotation. check for proper ventilation around the unit and examine the fan intake areas for signs of dust or hair buildup. The thermal sense IC located on top of the lamp chamber is the only one that can command a shutdown so the thermal problem is being detected in the lamp chamber. several circuits may cause the particular diagnostics indication.Chapter 5. If both fans are not turning. If the problem occurs after the unit has been running a while. The LED normally glows green when the unit is functioning properly. such as a main converter or main relay failure. If the drive voltages to all 3 fans is present. This symptom is usually caused by a failure of the main switching regulator to run. it is possible that the rotation detect of that fan is sending an erroneous protect event. Replace the main exhaust fan if this symptom occurs. This is an effective tool for troubleshooting and isolating the fans and the connectors are easily accessed on the G board. NOTE: Even though a fan is observed to be rotating.

Protect Circuits C1 Red Power LED Flashing 6X Yes Lamp Cover Loose TE Board No Yes 2X G Board 7X Yes If failure occurs after running for awhile suspect ventilation issue.Chapter 5. If it occurs at turn-on: HCE or SE board Possible BE board No 3X No Yes Low B+ See Flowchart C-3 for additional information about this protect event 8X Yes U board No No 5X Yes Lamp Driver 9X Yes Fan Error See Flowchart C-2 for additional information about this protect event No FIGURE 5-2 PROTECT TROUBLESHOOTING FLOWCHART C1 TVP-28 27 .

FAN3 DRIVE 8 .3VDC CN6904-12 G Board ? No Yes G board BE Board BE Board PROTECT TROUBLESHOOTING FLOWCHART C2 TVP-28 LA5 CHASSIS FAN ERROR FLOWCHART C 2 FIGURE 5-3 28 .FAN2 DRIVE (NOT USED) 6 .2VDC? Yes Replace affected fan No 3.FAN1 ERROR 4 .Chapter 5. Protect Circuits G Board C2 9X Fan Error CN6906 1 .FAN1 DRIVE 3 .FAN3 ERROR CN6802 1 – FAN4 DRIVE 2 – FAN4 ERROR Check fan drive and error line voltages at CN6906 on G Board ** Any fans rotating? Yes Normal fan drive voltage : 5 to 7VDC Normal error voltage : 0.FAN2 ERROR (NOT USED) 7 .0VDC No Any drive voltages missing? Yes No Any protect line > 0.

5VDC IC6002 -1 on G board ? No Yes BE board No G board 5VDC present both pins of thermal fuse ? Neither pin One pin Thermal Fuse G board FIGURE 5-4 LA5 CHASSIS LOW B+ ERROR FLOWCHART PROTECT TROUBLESHOOTING FLOWCHART C3 TVP-28 29 .Chapter 5. Protect Circuits C3 3X Low B+ Error Any relay clicks heard ? Yes 10.

and “POWER”. Those that are monitored are stored into NVM for retrieval. Bear in mind that the unit does not keep a running count of failures. The unit will turn on and you may have to wait several seconds for the display to appear once the backlights have turned on. Each diagnostic event will register a “0” if none has occurred. “VOL-”. FIGURE 5-5 SELF-DIAGNOSTICS PAGE SELF DIAGNOSTICS PAGE TVP-28 30 . This is accomplished by pressing the “8” followed by the “0” key on the remote (not “8”. If there has been a recorded event a “1” will appear on the appropriate line. This feature is illustrated in Figure 5-5 Clearing the Diagnostics History Once the diagnostics page has been viewed for a history of protect events (and there are any present) the failure counts must be cleared to be useful at a later time.Chapter 5. Protect Circuits Diagnostics History Certain protect events are monitored by the Main Micro on the BE board. A “1” WILL REGISTER IF A FAILURE HAS OCCURRED. It will only tell you than one has occurred but not how many times. Each time a monitored protect event occurs a failure will register in the right column. “ENTER” as in past models). The diagnostics history page is retrieved by turning the unit off and pressing the following buttons on the remote commander in sequence: “DISPLAY”. “5”.

Chapter 5. Protect Circuits

G Board Test points

The connectors on the G board provide access to virutally all important voltage and protect lines. Use the test points illustrated in Figure 5-6 to assist in troubleshooting a protect event.
CN6906 1 – FAN1 POWER (OPTICAL BLOCK) 2 – GROUND 3 – FAN1 PROTECT 4 – FAN2 POWER (NOT USED) 6 – FAN2 PROTECT 7 – FAN3 POWER (LAMP CHAMBER) 8 – FAN3 PROTECT
CN6802 1 – FAN4 POWER (B BLOCK 2 – FAN4 PROTECT 3 - GROUND
CN6804 1 – LAMP CONTROL (2.5~5VDC) 2 – LAMP 5V 3 – LAMP SELECT 4 – LAMP PROTECT (NORM LOW) 6 – HV DETECT (NORM HIGH 3.3V) ) 7 – STBY 5V (TO THERMAL FUSE 8 – GROUND ) 9 – RELAY VCC (FROM THERMAL FUSE 11 – 3.3V 17 – LAMP COVER (NORM LOW)

CN6002 1 – AUDIO 28V 3 – AUDIO GROUND

CN6009 3 – GROUND 4 – 17V 6 – 3.39 – MUTE (NORM LOW) 11 – SDA 12 - SCL

THERMAL FUSE TEST POINTS

CN6501 1 – LAMP DC (310 TO 340VDC) 3 – LAMP GROUND
CN6904 2 – POWER ON HIGH (2.8V) 9 – STBY 5V 10 – FAN PROTECT (NORM LOW) 12 – FAN CONTROL (3.3V) 14 – HV DETECT (NORM 3.3V) 16 – LAMP CONTROL (NORM 3.2V) 18 – LAMP PROTECT (NORM LOW) 20 – LAMP COVER (NORM LOW) 22 – AC RELAY (3.3V) 28 – FAN1 CONTROL (NORM 2.2V) 30 – FAN4 CONTROL (NORM 1.4V) 32 – FAN3 CONTOL (NORM 1.5V) 36 – 5V 38 – 9V 40 – 10.5V

G BOARD TEST POINTS TVP-28 31

FIGURE 5-6 FIGURE 5-6 G BOARD TEST POINTS

Chapter 5. Protect Circuits

Cooling Fan Locations

FAN 1 LOCATED INSIDE OPTICAL BLOCK

FAN 3 (EXHAUST) LOCATED ON REAR OF LAMP CHAMBER

FAN 3 LOCATED ON TOP OF BE BLOCK

FIGURE 5-7 COOLING FAN LOCATIONS

FIGURE 5-7 COOLING FAN LOCATIONS TVP-28 32

Chapter 6 - Service Mode
Service Mode
The service mode is accessed by pressing “DISPLAY”, “5”, “VOL+”, and “POWER” (in sequence) on the remote commander when the unit is turned off. If the remote was set properly to the “TV” mode and the buttons were pressed in adequate time, the initial service mode graphics should appear on the screen along with whatever video input source was last selected. The service adjustment data is located in 2 locations: The Main Micro (IC3002) and ATI Micro (IC7300) both located on the BE board inside the shielded BE Block assembly. IC3002 Main TV Micro controls what data is displayed on the screen and is the interface for the remote commander to select and change data. When the unit enters the service mode the Main TV Micro graphics are displayed. Graphics data is also displayed for the ATI Micro and is accessed by pressing the “JUMP” button on the remote. Figure 6-1 illustrates both adjustment categories. Once inside of either category, the “2 and “5 keys on the remote are pressed to maneuver up and down groups of adjustment data. Within each group are adjustment items and these are selected with the “1” and “4” keys. The adjustment, or data settings for each item is changed by using the “3” or “6” keys.

New Remote Commands
The button commands for reading and writing data in the service mode has changed. The “0” key is now used instead of “ENTER” to execute a command. The table below lists these commands.

OPERATION INITIALIZE DATA CUSTOMER SETTINGS RESET READ NVM DATA WRITE DATA TO NVM

COMMAND BUTTONS SERVICE PAGE DISPLAY "7" "MUTE" "8" "MUTE" "0" "9" "0" "MUTE" "0" INIINI-EXE RSTRST-EXE RST-EXE READ READ WRITE WRITE

Factory Reset
In previous Sony television designs, the unit could be returned to “out-ofbox” condition by entering the service mode and pressing “8” followed by “ENTER” on the remote. The word “RESET” would appear on the screen. Pressing the “MUTE” button would cause the unit to turn off and then back on again. Performing a factory reset on the LA5 chassis is done differently. With the unit turned on, press and hold the “UP” button on the joystick while aiming the remote at the television. Press the “POWER” button on the front of the unit. The television will power down and turn back on after a few seconds asking what language you would like to use.

SERVICE MODE REMOTE COMMANDS

TVP-28

33

Chapter 6. Power Supply “JUMP” KEY TV MICRO DATA QM DATA FIGURE 6-1 SERVICE MODE GRAPHICS FIGURE 6-1 SERVICE MODE PAGES TVP-28 34 .

Press “MUTE” followed by “0” on the remote commander to reset the hours. Also note the display is in hexadecimal format. To reset the lamp hours. one of the items in the toolbox menu is “Lamp Replacement”. he will be asked if the lamp has been changed. Note the lamp hours are displayed in high and low number sets indicating the most and least significant bits. If “yes” is selected. The technician will have the advantage of viewing the number of hours on the lamp. On page 2 within the same group is an item labeled PANL”. Since the customer has the ability to reset the lamp hours. the lamp hours will be reset to zero. Another method to view and reset the lamp hours is within the service mode. this function is not an accurate tool to determine accrued operating hours of the unit. If the customer selects this. RIGHT SIDE IS LOW NUMBER LEVEL AND THE LEFT SIDE HIGH NUMBER. When the customer menu is displayed. This displays the accrued hours on the LCD panel and cannot be reset. You will need to convert to decimal in order to get the lamp usage in hours. LAMP HOURS RESET BY CHANGING DATA TO “1” FOLLOWED BY “MUTE”. “0” ON THE REMOTE COMMANDER FIGURE VIEW FIGURE 2-3 LAMP HOURS6-2 AND RESET LAMP HOURS VIEW AND RESET TVP-28 35 . It is in an adjustment group labeled “TIME” and located on page 1.Chapter 6. Figure 6-2 illustrates the adjustment page for lamp hours. go back to page 0 and change the data from “zero” to “1”. Power Supply Lamp Hours Reset Resetting the lamp hours is a function that can be performed by the customer. The user cannot see this in the customer menu. NOTE: LAMP HOURS ARE DISPLAYED IN HEX FORMAT.

Select the correct model followed by “MUTE” and “0” to write the data to NVM. Continue advancing through the pages (8 pages) and change data until all 8 serial number digits correspond to the correct serial number of the unit. is the model adjustment. Power Supply Model and Serial Number Information If the BE Block is replaced. The first page. Serial Number Data The replacement BE board will have all zeros entered into the serial number field. Page 2 (SN2) changes the next digit to the left. 0. Page 1 of the “MODEL” group is “SN1”. Locate the group named “MODEL” in the TV MICRO category. changing the data from 1 up through 7 will change the model display. Changing the data on this page will advance the number in the right column (least significant bit) of the serial number display. CHANGE DATA TO CORRECT MODEL NUMBER DISPLAY CHANGE DATA FOR SERIAL NUMBER DIGITS 1 THROUGH 8 FIGURE 6-3 MODEL AND SERIAL NUMBER PAGES MODEL AND SERIAL INFO PAGES TVP-28 36 .Chapter 6. Model Number Data Referring to Figure 6-3. the EEPROM on the new board will have default data for the model and serial number of the unit you are servicing. Only the first 3 models are valid US models.

Within a group called PAWN_TSP there are several items that can be used to call up test pattern graphics. and black. there is a good chance that the optical block can be eliminated as the cause of the problem. 7 different colors can be displayed. all test graphics on the CE board will display DEFAULT SHOULD BE WHITE FIELD CHANGE DATA TO “1” TO ACTIVATE TEST PATTERNS FIGURE 6-4 CE BOARD TEST PATTERN ACTIVATION 37 TVP-28 . The first sets are created by the ATI Micro IC7300 on the BE board. The other set of test patterns is generated by EPSON IC8700 (scaling) on the CE board. Use the “5” key on the remote to scroll to the group since it is near the end of all the groups. Any data change on this page will change the color of the test pattern. If clean test patterns can be displayed from the EPSON IC on the CE board. Power Supply Test Patterns Internal test patterns are generated in 2 places on the LA5 chassis. page 0 is labeled “TPNS”. white. the presence of green data graphics indicates the Main Micro category. Figure 6-4 illustrates where the test pattern graphics are generated. Changing the data on this page will call up the various test patterns from the EPSON IC. The default data value is 7 for white with 0 being black. Using the “3” key. If the RGB data is left on “0” (black field) you will not be able to see any test graphics. This activates the pattern generator located in the EPSON IC on the CE board. each of the primary and secondary colors.Chapter 6. Once PAWN_TSP has been located. The default test pattern should be a flat field of approximately 75% white. change the data from 0 to 1. The presence of graphic generators on both boards provides a useful tool when troubleshooting video failures. User interface via the remote commander and control of the graphics selected are performed by the TV Micro IC3002 on the BE board. If this is not done. NOTE: Be certain to return the RGB value to 7 (white) before exiting this page. Other test patterns may appear depending on the data setting in another page called “mode” Press the “1” key to advance to page 4 labeled “MODE”. PAWN (Optical Block) Graphics When the service mode is entered. The ability to control which primary color is on is a great tool for studying the individual LCD panels for uniform operation. whatever color condition was selected. Go back to page 1 to the item labeled “RGB”. The graphic information is sent to DCP IC3500 as 24-bit (8-bit each) RGB data.

The reason for this is that the television will remain in a cool-down mode for 2 minutes. 41-60 480p 61-80 720p An example of the first pattern (color bars at 1080i) is shown in Figure 6-5 PAGE 1 DISPLAYS TEST PATTERNS DATA VALUE CHANGES TYPE OF PATTERN FIGURE 6-5 QM TEST PATTERN FIGURE 6-5 QM TEST PATTERNS TVP-28 38 . Since virtually all video processing is performed on the BE board. Each set of graphics is redundantly generated but in different resolutions. They are however. There are 4 sets of 20 graphics (data 1 to 80). This assures an adequate reset of the internal software. it is a good idea to wait at least 2 minutes before turning the unit back on. The data value should be set at zero. Once the fans have stopped and the 2 clicks of the main and inrush current relays releasing are heard. the unit can be turned back on. useful for testing the scaling circuits within the DCP IC. If the TV MICRO graphics are displayed. They are as follows: 1-20 21-40 1080i 480i Exiting the Service Mode After powering the unit off from the service mode. Advance to the next page to item “PATN”. these test graphics are not as useful for video failure isolation like previous designs in which the ATI Micro was located on a separate board (QM board). press the “JUMP” button on the remote to enter the QM category. The data graphics at the top of the screen will turn to blue characters. Power Supply QM Graphics The test pattern graphics generated by ATI Micro IC7300 are helpful in determining if the video process circuits at DCP IC3500 are functioning properly. During this time the main power supply is still running to keep the fans running. Using the “3” key on the remote commander will change this data and different test pattern graphics will appear with each increase of the data value.Chapter 6.

Using force will only result in wires pulled from the connector or damaged pads on the circuit board. This may seem awkward at first but the design has 2 advantages. Proper cleaning materials should be on hand when re-assembling the unit.Disassembly Overview The most significant design change for the LA5 chassis involves how the unit is disassembled to gain access to all of the major components. turn it over and try the other way. The down-side to this design is the fact that the service technician will be working very close to the mirror and it is easy to touch it with your hair. The LA5 chassis is designed with a solid rear cabinet and access is accomplished by removal of the front bezel just the same as was required to clean or replace the mirror and screen parts. Use caution when removing them and when reinstalling. If the locking mechanism is properly released. In previous rear-projection television designs.Chapter 7 . The other advantage is the opening size when the front bezel is removed to obtain easier viewing and replacement of the components. the connecter will come out with very little effort. LVDS CONNECTOR FIGURE 7-1 LOCKING CONNECTORS FIGURE 7-1 LOCKING CONNECTORS TVP-28 39 . arms. fans. The connectors for the LVDS cable supplying video from the BE board to the CE board on the optical block are the most delicate. and the optical block. the unit is considerably more rigid so tilt and geometric distortions are minimized due to reduce cabinet flexing. If the connector does not slide back in easily with a soft click. Locking Connectors Virtually all of the harness connectors (especially those connected to circuit boards) have a locking mechanism to improve connection reliability. ALL CONNECTORS HAVE LOCKING TABS THAT MUST BE SQUEEZED TO RELEASE. A sample of the connectors is shown if Figure 7-1. a rear cover was removed in order to remove and replace circuit boards. Removal of the bezel also exposes the rear of the screen and dust contamination may occur. or hands. Observe the connectors closely before attempting to remove. By not having a removable rear cover.

Remove the 3 screws where the ornamental cover used to be and remove the screen assembly. Disassembly Front Bezel (Screen Frame) Removal Similar to previous methods of removing a bezel to obtain access to the mirror and screen. remove all screws on the right. left and top edges marked with an arrow as shown in Figure 7-2. stand in front of the unit and slide the ornamental cover to the left and lift it away.Chapter 7. REMOVE 16 SCREWS MARKED WITH ARROWS SLIDE ORNAMENTAL COVER OFF AND REMOVE 3 SCREWS FIGURE 7-2 SCREEN FRAME REMOVAL TVP-28 40 . Once this is done.

This will remove the cover along with the HB board and speakers. The speaker and HB board harnesses must be unplugged.Chapter 7. REMOVE 8 SELFTAP SCREWS INDICATED BY UNPLUG HBE BOARD AND SPEAKER CONNECTORS LIFT PLASTIC TABS TO RELEASE ASSEMBLY FIGURE 7-3 SEPARATOR COVER REMOVAL FIGURE 7-3 SEPARATOR COVER REMOVAL TVP-28 41 . lift up the small plastic tabs at the bottom of the assembly as illustrated in Figure 7-3. Disassembly Separator Cover This cover is secured by 5 screws. Once this is done.

Chapter 7. PULL LAMP COVER FROM CHAMBER PULL SLIGHTLY ON LAMP SOCKET TO UNSEAT IT AND PULL LAMP FROM CHAMBER FIGURE 7-4 FIGURE 7-4 LAMP COVER AND LAMP REMOVAL LAMP REMOVAL TVP-28 42 . REMOVE OUTER DOOR BY RELEASING 3 LOCK CLIPS SLIDE LAMP COVER DOOR LATCH IN DIRECTION OF ARROW TO RELEASE. The inner door is removed by sliding the latch towards the front of the unit and pulling it out of the chamber. Disassembly Lamp Removal The outer lamp cover is removed by releasing the 3 claws and removing from the rear cabinet as shown in Figure 7-4. Remove the lamp by unseating the high voltage connector and sliding it out.

Remove this screw and bracket as illustrated in Figure 7-5.Chapter 7. This will release the assembly and it should easily come out of its retainer. When installing the new board be certain the high voltage leads do not cross and are parallel as shown in the illustration. The lamp control and B+ cables will have enough slack to pull the assembly partially out of the chamber. the remaining steps are shown for removal of the board. Remove the lamp door and lamp as shown in Figure 7-4. Remove the cables from the integrated retaining hooks. Disassembly Lamp Driver Removal The lamp driver (ballast) board can be removed without disassembling the cabinet. Inside the lamp chamber at the outer left side is a single screw securing a bracket. TVP-28 43 . Reach behind the lamp socket and pull the plastic assembly towards you about ½”. In Figure 7-6.

Disassembly REMOVE SCREW AND PULL COVER TOWARDS YOU PULL LAMP DRIVER TOWARDS YOU UNTIL IT STOPS STEP 1 PULL LAMP DRIVER PARTIALLY OUT OF CHAMBER AND REMOVE CABLES FROM PLASTIC HOOKS STEP 2 STEP 3 FIGURE 7-5 FIGURE 7-5 LAMP DRIVER REMOVAL (STEPS 1 THROUGH 3) LAMP DRIVER REMOVAL (STEPS 1 ~ 3) TVP-28 44 .Chapter 7.

Chapter 7. Disassembly REMOVE 1 SCREW AND LAMP CONTROL CONNECTOR UNPLUG LAMP B+ AND CONTROL CABLES AND REMOVE FROM CHAMBER STEP 5 STEP 4 NOTE POSITION OF HV ANTENNA WHEN RE ASSEMBLING LIFT LAMP DRIVER OFF AND REMOVE 1 SCREW TO RELEASE LAMP SOCKET STEP 6 FIGURE 7-5 LAMP DRIVER REMOVAL (STEPS 4 ~ 6) TVP-28 45 .

Chapter 7. Spring clips are used in conjunction with the screws to retain the assembly. runs along the bottom of the chassis. Tension on the LVDS cable should also be released. This cable originates from the BE board. Be certain not to lose these clips. Once the steps in figure 7-7 have been completed. TVP-28 46 . Transfer the cables from the old assembly to the new one. It is secured with a cable tie with the other wire harnesses on the G board and MUST be released to give some slack to the cable. The replacement optical block will not come with the LVDS or iris motor cables. CN3750 can now be accessed for removal from the BE board. and passes over the right side of the G board before plugging into the optical block. The optical block is secured by 2 screws along the bottom edge that must be removed as shown in Figure 7-7. release the wires routed along the back side of the optical block and carefully pull the assembly outward as illustrated in Figure 7-8. Disassembly Optical Block Removal The lamp must be removed prior to this procedure. Unplug the LVDS cable from the BE board and lay it over the lens to keep it out of the way and prevent it from snagging when removing the optical block.

Chapter 7. Disassembly UNPLUG CN6009 AND CN6019 UNPLUG LVDS CONNECTOR REMOVE 2 MACHINE SCREWS AND SPRINGS FIGURE 7-7 OPTICAL BLOCK REMOVAL (STEP 1) FIGURE 7-7 OPTICAL BLOCK REMOVAL (STEP 1) TVP-28 47 .

Disassembly REMOVE WIRE HARNESSES FROM RETAINERS AT REAR OF OPTICAL BLOCK SWING OPTICAL BLOCK OUTWARD AND UNPLUG CN 3750 FROM THE BE BOARD FIGURE 7-8 OPTICAL BLOCK REMOVAL (STEP 2) TVP-28 48 .Chapter 7.

Disassembly Optical Block Adjustment An access cover located at the rear of the unit behind the optical block can be removed to expose mechancial adjustments to tilt or skew the optical block assembly if needed. DO NOT REMOVE SCREWS IF OPTICAL BLOCK IS OUT! TILT (CENTERING) ADJUST SKEW ADJUST FIGURE 7-8B OPTICAL BLOCK ADJUSTMENTS TVP-28 49 . REAR ACCESS PANEL REMOVED REMOVE PHILLIPS SCREWS TO ADJUST. WARNING: Do not remove the Phillips screws unless the optical block is installed or the adjustment components will fall out. Adjust the tilt to change vertical centering of the picture and the skew to remove keystone distortions.Chapter 7.

These same screws will have to be removed if the chassis removed to gain access to the BE block for removal. CN6906 CN6802 CN6906 CN6802 CN6804 REMOVE 6 SCREWS CN6009 CN6501 CN6904 FIGURE 7-9 G BOARD REMOVAL FIGURE 7-9 G BOARD REMOVAL TVP-28 50 . chassis cooling fan and the U board the entire chassis must be removed from the unit.Chapter 7. Remove the 6 screws and indicated connectors as shown in Figure 7-9. If only the G board needs replacement. Disassembly G board Removal In order to gain access to the BE block. it is not necessary to remove the entire chassis. The board is then lifted out.

remove the cables from the purse lock and slide the vent cover rearward followed by the chassis assembly. These must align when the cover in installed. If performed properly the vent cover will slide back and forth easily. The intake cover must be removed before the chassis can be slid out. The 2 screws securing the upper portion of the chassis have internal retainers and cannot be pulled out so they must be completely loosened and left intact. TVP-28 51 . The LVDS cable can be placed aside by laying it in front of the optical block to prevent it from getting snagged and damaging it while removing the chassis. Disassembly Chassis Removal Remove 2 screws securing the bottom of the chassis and one screw at the intake cover as illustrated in Figure 7-10. Unplug all indicated connectors. Slide the chassis out and disconnect CN3750 from the BE board. Remove the 6 screws securing the G board and lift it off the chassis. As shown in Figure 7-11.Chapter 7. Note the rail on the chassis and the slots on the vent cover. Simply manipulate the ground wire to clear the cover as it is slid into place. If access to the BE board is required. the G Board must be removed. There is a ground wire near that location going from the B block to the G board that may interfere since they are very close together.

THEY ARE HELD IN WITH RETAINING CLIPS CN6009 CAREFULLY UNPLUG LVDS CONNECTOR AND LAY CABLE IN FRONT OF OPTICAL BLOCK CN6501 REMOVE 3 SCREWS FIGURE 7-10 FIGURE 7-10 CHASSIS REMOVAL (STEP 1)1) CHASSIS REMOVAL (STEP TVP-28 52 . Disassembly CN2500 CN2501 CN2000 CN6906 CN6802 CN6804 LOOSEN 2 SCREWS.Chapter 7.

COVER MUST SLIDE ON EASILY FIGURE 7-11 CHASSIS REMOVAL (STEP 2) FIGURE 7-11 CHASSIS REMOVAL (STEP 2) TVP-28 53 .Chapter 7. Disassembly REMOVE CABLES FROM PURSE LOCK REMOVE VENT COVER BY SLIDING REARWARD . CHASSIS CAN NOW BE REMOVED NOTE. WHEN RE-INSTALLING VENT COVER ALIGN SLOT ON COVER WITH RAIL ON CHASSIS.

REMOVE 3 SELF-TAP SCREWS REMOVE MACHINE SCREWS REMOVE NUT FROM RF CONNECTOR USE FLAT-BLADE SCREWDRIVER TO RELEASE CONNECTOR U BOARD REMOVAL TVP-28 54 FIGURE 7-12 FIGURE 7-12 U BOARD REMOVAL . Disassembly U Board Removal In order to gain access to the BE block for removal. the U board must be removed. Follow the steps in Figure 7-12 to accomplish this.Chapter 7.

CN3002 TO G BOARD CN3750 IRIS MOTOR REMOVE SELF-TAP SCREW CN3008 TO HB BOARD REMOVE LABELED CONNECTORS IF STILL INSTALLED LIFT PLASTIC RETAINER TABS AND SLIDE ASSEMBLY IN DIRECTION OF ARROWS. Disassembly BE Block Removal Referring to Figure 7-13.Chapter 7. the B block is secured to the chassis with one screw and two retaining claws. TRANSFER FAN TO NEW ASSEMBLY FIGURE 7-13 BE BLOCK REMOVAL TVP-28 55 . The replacement assembly will be supplied as a completely shielded unit minus the cooling fan. The fan must be transferred to the new assembly.

The lamp chamber is secured to the cabinet with 3 screws along the lower edge. FAN AND THERMAL SENSOR CONNECTORS REMOVE 3 SCREWS LIFT THIS CLIP UP TO RELEASE HOUSING FIGURE 7-14 LAMP CHAMBER REMOVAL FIGURE 7-14 LAMP CHAMBER REMOVAL TVP-28 56 .Chapter 7. the entire lamp chamber must be removed. UNPLUG MAIN HARNESS AT CN6804 ON G BOARD UNPLUG DOOR SWITCH. Unplug the cables shown in Figure 7-14. Begin by removing the lamp. Disassembly Exhaust Fan Replacement In order to gain access to the main exhaust fan. Remove the lamp chamber from the television to gain access to the fan housing. A plastic tab must be lifted as shown in the illustration to release the housing.

the fan housing halves are held together with 2 screws and 6 locking tabs. They will need to be transferred to the replacement fan. Disassembly Referring to Figure 7-15. These tabs are easily broken. CUSHIONS MUST BE TRANSFERRED TO NEW FAN CAREFULLY LIFT CLIPS ON BOTH SIDES TO RELEASE COVER HALVES FIGURE 7-15 EXHAUST FAN REMOVAL FIGURE 7-15 EXHAUST FAN REMOVAL TVP-28 57 . Once the housing halves are separated. remove the fan and be careful not to lose any of the 4 cushions located on each corner. Note the label side of the fan and install it the same way. do this with just enough force to disengage.Chapter 7. When lifting the tabs.

The worksheet is designed for technical or non-technical personnel. It is much easier to make a few voltage and/or visual checks to determine which part is most likely to repair the problem. A few checks can be made to increase the likelihood that the correct part will be brought on the second visit.Appendix Triage Troubleshooting Getting a unit repaired on a first visit is the key to maintaining low turnaround times and customer satisfaction. TVP-25 58 . This chapter also contains troubleshooting flowcharts which are specifically designed for the technician. This chapter contains triage worksheets to assist in determining what part (or parts) should be brought to the locations to increase the likelihood of a successful fist time repair. The primary way to accomplish this is to “triage” the unit before making the service call. They are especially useful when multiple parts are brought to a location. They will also become useful if a part is brought to the location but does not repair the problem.

5. 4. Follow the troubleshooting charts in the technical guides to isolate the board. 3. Select that symptom from the chart.Appendix Sony KDF46E3000 Technical Triage Summary Sheet 1. Chart Color Code RED DOT: Most likely defective part BLUE Triangle: Possible defective part CHASSIS: LA5 LAST UPDATED: 7/19/07 BLACK TEXT: Board and Part # that may correct the symptom 7) The Troubleshooting Flowchart required to determine the actual defective part is listed for each column in the last row of each table. Confirm the symptom from the customer.Shutdown. SUSPECT SE OR HCE BOARD. Power LED blinking red diagnostics sequences No Power Video .missing or distorted Analog Inputs Only Video 2 0nly No video No Audio all Inputs Part # Reference 2 BE BOARD G BOARD U BOARD HCE BOARD SE BOARD TE BOARD LAMP DRIVER OPTICAL BLOCK EXHAUST FAN CHASSIS FAN LAMP THERMAL FUSE LVDS CABLE Flowchart Reference Problem C1 C1 3 4 5 6 7** 8 9 Stationary No Green colored Power LED lines or (Dead Set) dots  ▲  N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A  N/A N/A C1 LAMP C1 DOOR C1 TEMP C1 AUDIO C1 FAN ▲ ▲      ▲   ▲  ▲ ▲  ▲   ▲  A-1310-234-A A-1244-397-A A-1243-786-A A-1234-134-A A-1283-525-A A-1283-526-A 8-597-056-00  A-1310-251-A 8-835-860-31 1-787-333-21 F-93-0890-00 1-910-028-27 ▲ B E D1 D1 D1 F 1-834-118-11 POWER POWER **IF TEMPERATURE ERROR OCCURS IMMEDIATELY. Symptoms . IF 2 TO 5 MINUTES AFTER TURN-ON TVP-28 59 . Bring all the boards listed for that symptom. 2.

Chart Color Code RED DOT: Most likely defective part BLUE Triangle: Possible defective part CHASSIS: LA5 LAST UPDATED: 7/19/07 BLACK TEXT: Board and Part # that may correct the symptom 7) The Troubleshooting Flowchart required to determine the actual defective part is listed for each column in the last row of each table.Shutdown. 4.missing or distorted Analog Inputs Only Video 2 0nly No video No Audio all Inputs Part # Reference 2 BE BOARD G BOARD U BOARD HCE BOARD SE BOARD TE BOARD LAMP DRIVER OPTICAL BLOCK EXHAUST FAN CHASSIS FAN THERMAL FUSE LAMP LVDS CABLE Flowchart Reference Problem C1 C1 3 4 5 6 7** 8 9 Stationary No Green colored Power LED lines or (Dead Set) dots  ▲  N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A  N/A N/A C1 LAMP C1 DOOR C1 TEMP C1 AUDIO C1 FAN ▲ ▲      ▲   ▲  ▲  ▲ ▲   ▲  A-1310-234-A A-1244-397-A A-1243-786-A A-1234-134-A A-1283-525-A A-1283-526-A 8-597-056-00  A-1310-249-A 8-835-860-31 1-787-333-21 1-910-028-27 F-93-0890-00 ▲ B E D1 D1 D1 F 1-834-118-11 POWER POWER TVP-28 60 . Select that symptom from the chart. Symptoms . 5. Bring all the boards listed for that symptom. Confirm the symptom from the customer. 2.Appendix Sony KDF50E3000 Technical Triage Summary Sheet 1. 3. Power LED blinking red diagnostics sequences No Power Video . Follow the troubleshooting charts in the technical guides to isolate the board.

Appendix Initial Contact Flowchart A A Start Is video present ? Yes No GO TO No Video Troubleshooting Flowchart D1 Power LED blinks green at turn ON? Yes No GO TO Power Supply Troubleshooting Flowchart B Is video distorted? No Yes GO TO Video Distortion Troubleshooting Flowchart E Does lamp LED blink red? Yes Is audio present ? No Replace Lamp Yes GO TO Audio Troubleshooting Flowchart F No Distorted Yes Is red power LED Flashing? Yes GO TO Protection Mode Troubleshooting Flowchart C1 No No Done LA5 CHASSIS INITIAL CONTACT FLOWCHART A TVP-28 61 .

Appendix Initial Contact Troubleshooting Flowchart B B No power Relay clicks heard ? Yes 1 or 2 clicks? 2 Power LED blinking ? Yes Go To Protect Flowchart C 1 No 1 G board No Power LED blinking 3X? No Yes 5VDC both sides of thermal fuse ? One side Thermal fuse Not power supply problem Both Sides PWR LED blinking green ? No Yes G Board BE Board 5VDC either side of thermal fuse? No Yes 3VDC CN6904-14 G board ? Yes No BE Board G Board G Board TVP-28 62 .

Appendix Protect Mode Troubleshooting Flowchart C1 C1 Red Power LED Flashing 6X Yes Lamp Cover Loose TE Board No Yes 2X G Board 7X Yes If failure occurs after running for awhile suspect ventilation issue. If it occurs at turn-on: HCE or SE board Possible BE board No 3X No Yes Low B+ See Flowchart C-3 for additional information about this protect event 8X Yes U board No No 5X Yes Lamp Driver 9X Yes Fan Error See Flowchart C-2 for additional information about this protect event No TVP-28 63 .

FAN3 ERROR CN6802 1 – FAN4 DRIVE 2 – FAN4 ERROR Check fan drive and error line voltages at CN6906 on G Board ** Any fans rotating? Yes Normal fan drive voltage : 5 to 7VDC Normal error voltage : 0.2VDC? Yes Replace affected fan No 3.FAN2 DRIVE (NOT USED) 6 .Appendix Protect Mode Troubleshooting Flowchart C2 G Board C2 9X Fan Error CN6906 1 .FAN1 DRIVE 3 .FAN1 ERROR 4 .3VDC CN6904-12 G Board ? No Yes G board BE Board BE Board TVP-28 LA5 CHASSIS FAN ERROR FLOWCHART C 2 64 .FAN2 ERROR (NOT USED) 7 .FAN3 DRIVE 8 .0VDC No Any drive voltages missing? Yes No Any protect line > 0.

5VDC IC6002 -1 on G board ? No Yes BE board No G board 5VDC present both pins of thermal fuse ? Neither pin One pin Thermal Fuse G board TVP-28 LA5 CHASSIS LOW B+ ERROR FLOWCHART 65 .Appendix Protect Mode Troubleshooting Flowchart C3 C3 3X Low B+ Error Any relay clicks heard ? Yes 10.

Appendix No VideoTroubleshooting Flowchart D1 D1 No Video Lamp Lights ? No Lamp Lamp Driver Tuner only ? Yes BE board Yes No See lamp troubleshooting flowchart D2 Analog inputs only? Any OSD Graphics Displayed? Yes Yes U Board BE BOARD No Optical Block No See OSD troubleshooting flowchart D3 HDMI inputs? Yes BE Board All Video Sources Affected? No Yes BE Board TVP-28 LA5 CHASSIS NO VIDEO FLOWCHART D1 66 .

Yes Lamp Driver Board Power LED blinking red 5X? Lamp Lit ? No No Yes Yes Mirror broken Lamp Driver Board TVP-28 LA5 CHASSIS LAMP TROUBLESHOOTING 67 .8VDC pin 1 of CN6804 G board ? No BE Board Look into main exhaust fan for lit lamp.Appendix Lamp Troubleshooting Flowchart D2 D2 No Backlight Does lamp LED light? Yes Replace lamp At least 160VDC across pin 1 and 3 of CN6501 on G board ? No G Board No Yes Backlighting seen on screen? No Yes Video problem Go to D1 5VDC pin 2 and 2.

Appendix OSDTroubleshooting Flowchart D3 D3 No Video All Inputs Enter Service Mode NOTE: If no OSD graphics can be displayed but the lamp is lighting. check to make sure the LVDS cable from the BE Board going to the Optical Block is not loose or damaged at either end before deciding to replace the Optical Block. Replace if damaged . Initial Service Graphics Displayed? Yes No Press “JUMP” on remote commander Any OSD Graphics Displayed? No Yes **QM service graphics ? Yes BE Board No Press “JUMP” on remote commander Optical Block **CE board graphics ? Yes BE Board No Optical Block TVP-28 68 . ** See “Service Mode” in this chapter for information regarding access to the various graphics and test patterns .

Appendix Video Distortion Troubleshooting Flowchart E E Video Distortion All inputs affected? No Yes Distortion stationary ? NOTE: All signals are processed by BE Board . No Colored Yes Does Spot Move? Single or multiple lines of same color ? Yes Optical Block Pixel Failure . TVP-28 69 . If OK replace Optical Block Yes BE Board BE Board Tilt or trapeziod distortion? Yes Upper cabinet or mirror distortion Dark or colored specks? Dark Push on top part of cabinet to make screen move . No QM Service graphics OK ? No Panel service graphics OK ? No Yes Yes Check LVDS connectors at BU1 and Optical Block . Contact Technical Support Dust in Optical Block or Pixels Unlit No No Dust on Rear of Screen. Analog signal distortions could be caused by U Board but is rare . Distortions occurring from front video inputs are probably due to faulty HCE Board.

Appendix Audio Troubleshooting Flowchart F F Audio Problem Audio Present ? No Internal Speakers Turned Off ? Yes Turn Speakers On Yes No Tuner Only ? Yes BE board All Channels No No Yes Distorted Yes All inputs? No No Yes Done U board TVP-28 70 .

MZ3215 San Diego. Inc. CA 92127 Reproduction in whole or part without written permission is prohibited.Link are trademarks of Sony Electronics TVP280807 2007 Sony Electornics. All rights reserved 10/15/07 .and i. SEL Service Company 16530 Vill Esprillo National Training Dept.