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AT&T Mobility Certification Day 1

© 2009 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

All rights reserved. . AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.Lifecycle of a Business Customer LIF150 © 2009 AT&T Intellectual Property.

All rights reserved.Objectives By the end of this session you will be able to: • Describe how business customers start service with AT&T Mobility. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. • Identify the different services provided by Business Mobility Customer Care (BMCC). • Describe the different activation methods for Individual Responsible Users (IRUs). . © 2009 AT&T Intellectual Property.

Sli 4 de . AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. All rights reserved.Agenda • Lesson 1: Review of Pre-Work Review key concepts from LIF150 Course • Lesson 2: Test Your Knowledge Questions to test your understanding of the subject • Lesson 3: Review © 2009 AT&T Intellectual Property.

Review of Pre-Work © 2009 AT&T Intellectual Property. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. All rights reserved. .

All rights reserved.Business Mobility Customer The Global Business Services (GBS) group serves the wireless and wire line needs of both large and mid-sized enterprise customers. . AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. © 2009 AT&T Intellectual Property.

. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. All rights reserved.Lifecycle Overview ACTIVATION SUPPORT © 2009 AT&T Intellectual Property.

Business Receivable Management (BRM) C. Global Business Service End User Care (GBS-EUC) B. A. Supports Individual Responsible Users (IRUs) of medium and large corporation 3. Government and WIN Advantage billed accounts 4. Business. National Business Service (NBS) 1. Manages receivables for Corporate. . Assists business accounts key contacts © 2009 AT&T Intellectual Property. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. National Business Ordering (NBO) D. Supports TCMs of medium and large corporations 2.Global Business Mobility Customer Functions Match the name of the Global Business Services with their responsibility. All rights reserved.

• Individual Responsible Users (IRUs) can call Small Business EUC or Global Business Services EUC: – To have appropriate international features added. May also be called a sponsorship employee. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. © 2009 AT&T Intellectual Property. . pays the bill for the service used. – For assistance with changes to the plan and features.New Services for Individual Responsible Users (IRUs) Individual Responsible Users (IRU) An end user who. although part of a business account. – To change account information such as billing or service address or contact information.

. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.Activation Options • SBAS Representative: By placing a phone order with the ACP • National Business Ordering (NBO): By placing a phone order with the ACP • Premier: An Internet portal that allows the business customer to place their order at their convenience • Retail: A visit to a company-owned retail store • Porting: By transferring an existing wireless number to AT&T • Enrolling: By switching an existing service to a corporate plan © 2009 AT&T Intellectual Property. All rights reserved.

Test Your Knowledge © 2009 AT&T Intellectual Property. All rights reserved. . AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Select a plan 2. Assign monthly billing cycle 3. . All rights reserved.Test Your Knowledge What three things happen in the activation process? 1. Order new equipment and/or accessories © 2009 AT&T Intellectual Property. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.Test Your Knowledge Individual Responsible Users (IRUs) reach out to which department for assistance with changing rate plans? A. . GBS/SB End User Care B. All rights reserved. Small Business Key Contacts (SBKC)/National Business Service (NBS) © 2009 AT&T Intellectual Property. SBAS/National Business Ordering (NBO) D. Business Receivable Management (BRM) C.

GBS/SB End User Care Business Receivable Management (BRM) SBAS/National Business Ordering (NBO) Small Business Key Contacts (SBKC)/National Business Service (NBS) © 2009 AT&T Intellectual Property. B.Test Your Knowledge Individual Responsible Users (IRUs) receive technical assistance for poor audio quality or dropped calls directly from: A. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. . D. All rights reserved. C.

All rights reserved. .Review © 2009 AT&T Intellectual Property. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

• Identify the different services provided by Business Mobility Customer Care (BMCC). • Describe the different activation methods for Individual Responsible Users (IRUs). All rights reserved. . AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. © 2009 AT&T Intellectual Property.Review You should now be able to: • Describe how a business customers starts service with AT&T.