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eLearning technologies Building Buying Renovating?

How to make sure your IT partnersh ip works for you in bi g eLearning projects

Andrea Barrett, LearnPros


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Introductions Activity Technology challenges in elearning projects Getting familiar with IT


Courseware deployment controls and guidelines. Technology configuration. updating. Advanced technologies (e. publishing. rich media. templates. bandwidth. complexity. remote access. Authoring standards (e. tools.g.g. style guides.g.. desktop variability). shelf life). instructional gaming & simulations) Thanks to Steve Foreman for this list 3 .g. LCMS utilization). virtual 3D environments. web-conferencing/casting.. Content management standards and work processes (e. Problem resolution (i. End user support.project… Worksheet 1: Technology challenges for your project… or why you need an IT partnership • • • • • • • • • • • • • Technology selection. social networking & collaboration. Courseware migration/interoperability. Data migration..e.. accountability). Network issues & constraints (e. User acceptance testing.

Is this YOUR starting point? 4 .

How does IT happen in business? • Two polar extremes in organisations: • IT is centralised and dominates technology decisions IT is distributed and business divisions make technology decisions • 5 .

software and hardware are common New systems are forced to fit existing data structures Emergent uses of technology are not identified All new technology requires a formal cost/benefit and justification • • • • 6 .IT Control • • Decisions get made to fit technical priorities. not user needs Staff and procedures simply get re-used with all new vendors and technologies Business managers and users are frustrated. “black market” staff. senior management don’t get involved.

Business control • • Technology planning is based on short term business needs No strategy in the way systems are selected or implemented: duplication common No one really knows how much it costs to support and manage systems No data strategy or quality control Business units have their own technical experts Cost/benefit analysis and application roadmaps are rarely used • • • • 7 .

Worksheet 2: Evaluate Your internal IT partner – which is it? • IT Dominates? Business Dominates? Neither dominates – it’s a partnership! • • 8 .

What does this mean for your elearning project? • IT control : You’re going to need clearly documented support of IT and probably best to have them involved from the start of the project Business control : Your main support will come from the affected business units. but you will need to get IT involved to ensure that they understand what you are trying to achieve • 9 .

but…) Computers – hardware Networks – Access and “communications” Help desk and Support – for users and system owners (Most of these functions fall under IT Operations ) • • • 10 .IT basics for elearning projects • Applications and Systems – Software and Databases (also software.

eLearning Software 11 .1.

Hardware 12 .2.

Networks 13 .3.

4. Help Desk and Support 14 .

Comments? What did I miss? • 15 .Other Aspects? • Questions.

Activity 1 – Buying a house • In a group. create a home buyers checklist. Group the characteristics in logical ways to ensure that you are able to evaluate how well a new home will meet all of your needs and uses 16 .

g. room for your pets etc When you’ve created your list. so you’ve chosen to build a project home. base to travel to work. Once you’ve got your categories. inside and outside of the property) – – 17 . think about the location. – Start by thinking about the way you live! Create a list of uses that your home will need to be able to satisfy. see if you can group these factors into categories. but don’t have the expertise or time to start from scratch. E.Activity: Planning to build a project home • You are planning to build a home. the land. brainstorm the phases and sources/resources you may need to include in your home building project (TIP: To get started.

Discussion • how is buying a house similar to implementing technology? 18 .

Activity • Compare your housebuying checklist with your technology challenges checklist Can you group them into similar categories • 19 .

integration and implementing your software and hardware Project management – managing design.designing. standards that govern hardware security. development and implementation of your overall elearning deliverables Security – information. standards and roadmaps for the organisation 20 . information security and organisation/administration security Enterprise Architecture – frameworks.What else do you need from IT? • • • • Solutions . networks. developing.

Common IT Barriers • • • • • • • Time and resources Network bandwidth priorities and costs IT standards and policies Rigid software policies Security risks Techno-speak IT religion What are yours? • 21 .

Working with IT . stakeholders and managers IT are problem solvers – Enlist their help – Give them lots of opportunities to explore and understand technologies involved – 22 . so get them involved and give them opportunities to explore and communicate their needs – Keep them in the loop – communication and participation make the change seem less complex • You need IT supporters. champions and allies – These are your users. • You need business stakeholders. your project won’t happen OR won’t happen the way you want it to.Fundamentals • You need top management sponsorship to get things done – Without appropriate sponsorship in the business AND IT.

then be prepared to refine and rework Evaluate. explore and experiment Plan for implementation Agree how technology will be supported in production Document standards and processes for use and management of your technologies Create guidelines for internal and external users and vendors 23 .Working with IT: Critical steps • • • • • • • • • Develop your elearning strategy Know who your audiences are and the learning activities they will undertake Get IT involved early Identify and document your requirements.

hardware. networks and experiment • • • • 24 .Features of a successful IT Partnership • • • A clear elearning technology strategy Know your internal constraints and opportunities Build relationships and define processes for working together Get your governance right Agree on the language to be used by the project Identify your technical “interpreters” and use them Be practical! Really! Explore your software.

Workshop Close • What can you do in your organisation to create effective IT partnerships? What barriers will you face? What opportunities are available to you? • • 25 . 26 .Thank You • • • Andrea Barrett LearnPros andrea@learnpros.