Region I Alaminos City Division ALAMINOS CITY NATIONAL HIGH SCHOOL Alaminos City

CITIZEN·S CHARTER
(in compliance with the requirements of Republic Act No. 9485, Otherwise known as the Anti-Red Tape Act of 2007)

VISION
The Alaminos City National High School envisions to produce individuals imbued with values of a ³MAKABAYAN´ and equipped with life skills, as functionally literate, economically productive competent in information communication technology and active participants in global society.

MISSION
Inline with its mission, the school shall provide quality and modernized basic education and lay the foundation of lifelong learning.

Olivia Trinidad Añonuevo . Proceed to the Cashier for payment of request Fee: P 20. 8 minutes 2. Gene Sagun / Mr. Carlo Agustin / Ms. Issuance of Form 137 for General Purposes Schedule of Availability Who May Avail of the Service Requirements : : : Monday ± Friday. Gene Sagun / Mr. Ma. Carlo Agustin / Ms. Graduates Request Letter from the School Duration of Activity Under Normal Circumstances 5 minutes Step Customer Activity Service Provider Activity Person In-Charge Mr. Glorinia Navarrete 1 Present Letter of Request Get the information of the customer and find the record. get finished document signed by the Principal. Ma. Provide data such as section and year attended. 8:00 A. encode or print from database.M. Verify data.M. Students and Graduates None Step Customer Activity Make a verbal request or file a written request for a certified copy of original Form 137. ± 5:00 P. Issuance of Form 137 as School Requirement Schedule of Availability Who May Avail of the Service Requirements : : : Monday ± Friday. Glorinia Navarrete Ms.M. Ma.FRONTLINE SERVICES 1.M. then issues Form 137 2 Sign the Logbook and claim the Form 137. ± 5:00 P. log. year and last section before exit Issue Official Receipt and receive payment Duration of Activity Under Normal Circumstances Person In-Charge 1 2 minutes Mr. 8:00 A. valid proofs. Glorinia Navarrete 2 2 minutes Mrs. and proof to identity and vital corrections.00 Service Provider Activity Receive and note down request and verifies identity and relation of client to the student.

and proof to identity. search for record. Verify data. get finished document signed by the Principal then issue Certification 5 minutes Mrs.M. Ma. Gene Sagun 2 Claim the requested Certification. encode or print from database. last year and section attended 2 minutes Good Moral Character Mrs. Verify data. get finished document signed by the Principal. log.M. Students and Graduates None Duration of Activity Under Normal Circumstances Person InCharge Step Customer Activity Service Provider Activity 1 Make a verbal request or file a written request for a Certification of Enrolment. Issuance of Certification Schedule of Availability Who May Avail of the Service Requirements : : : Monday ± Friday. 8:00 A.3 Sign the Logbook and claim the Form 137. ± 5:00 P. Issuance of 2nd Copy of Diploma Schedule of Availability Who May Avail of the Service Requirements : : : Monday ± Friday. etc. 8:00 A. Receive and note down request and verify identity and relation of client to the student concerned. Glorinia Navarrete 3. print. Glorinia Navarrete 4. Florella May Bustria (Guidance Councilor) Other Certification ± Mr. ± 5:00 P. search for record. then issue Form 137 5 minutes Ms.M. Graduates Written Request Affidavit of Lost Form 137 . Ma. valid proofs.M. Provide data as to last Year and Section attended. Good Moral Character. Graduation.

Step Customer Activity Make a verbal request or file a written request for an original copy or reissue of diploma. ± 5:00 P. 1 day Mr. and proof to identity and vital corrections. 2minutes Mr. Gene Sagun 5.M. Fee: P 20. search for and print. Enrolment for Freshmen (Regular Class) Schedule of Availability : Monday ± Friday. Provide data as to last Section and graduation year. (First Week of May until the start of the School Year) Who May Avail of the Service Requirements : : Elementary Graduates Report Card (Form 138) Certificate of Good Moral Character (from the School Head/Principal of the Elementary School where the enrollee graduated) Duration of Activity Under Normal Circumstances 1 minute Step Customer Activity Service Provider Activity Person InCharge Enrolling Teacher Enrolling Teacher 1 2 Secure enrollment Issue enrollment form forms Fill up enrolment form and submit together Assess and evaluate with the requirements enrolment form to the enrolling teacher. senior section and year of graduation. Olivia Trinidad Añonuevo 3 Return to claim the requested Diploma. 5 minutes . Gene Sagun 2 Issue Official Receipt and receive payment.00 Service Provider Activity Duration of Activity Under Normal Circumstances Person InCharge 1 Receive and note down request and verifies identity and relation of client to the graduate.M. 8:00 A. Forward the Diploma at the Division Office for signing then issue the Diploma 2 minutes Mrs. Verifies data. valid proofs. Proceed to the Cashier for payment of request.

Look for assigned Section and Adviser Administer the test and checks answer sheets Post student lists per section with their adviser 3 hours 1st Year Section Advisers 1st Year Class Adviser 4 2 minutes 6. ± 5:00 P.M. Curriculum 5 minutes 3 15 minutes 4 3 hours 5 2 minutes Mr. 8:00 A. Take the PreScreening and Interview on scheduled date Take the Final Screening and Written Test on scheduled date Check the result of the screening on the bulletin board Conduct Interview and Pre-Screening Administer the test and check answer sheets Posts list of qualifier and advise nonqualifiers to enroll in the Regular Basic Educ. Duration of Activity Under Normal Circumstances 1 minute Person InCharge Enrolling Teacher Enrolling Teacher Mr. Jose Ramil Sibun .3 Take the classification exam on scheduled date. Enrolment for Freshmen (Special Science Class) Schedule of Availability Who May Avail of the Service Requirements : : : Monday ± Friday. Jose Ramil Sibun Dr.M. (First Week of May) Elementary Graduates Report Card (Form 138) Certificate of Good Moral Character (from the School Head/Principal of the Elementary School where the enrollee graduated) Certification as Top Ten Graduate in the Elementary School or Certification as Top Ten Percent (10%) Graduate of Elementary School with 100 or more graduates. Cristy Grace Bautista Regional Office Supervisors Step Customer Activity Service Provider Activity 1 2 Secure enrollment Issue enrollment form forms Fill up enrolment form and submit together Assess and evaluate with the requirements enrolment form to the enrolling teacher.

. and issue an Dr. ± 5:00 P. : : : Monday ± Friday. Third Year.M. Gloria committee to meet with 5 days Reinoso the aggrieved and the respondent. Prepare any valid proofs and supporting documents and attend a scheduled hearing. consults the person or department office concerned. Constitute and convene a proper grievance Dr. Post student lists per Look for assigned section with their Section and Adviser adviser 5 minutes 2 minutes Class Advisers 8. Procedure for Filing of Complaints Schedule of Availability Who May Avail of the Service Requirements Step Customer Activity Write to the Principal a formal and duly signed letter of complaint citing the person or department office complained about and the specific grievance or grievances on the subject.7. Gloria 5 days invitation to the Reinoso aggrieved and the respondent for a meeting with the grievance committee.M. Students / Customers 1 2 Duly signed Letter of Complaint Duration of Service Provider Activity Under Person InActivity Normal Charge Circumstances Receive and study the grievance / complaint. Enrolment for Second Year. 8:00 A. and Fourth Year Schedule of Availability Who May Avail of the Service Requirements : : : To be posted Students of Upper Years Report Card (Form 138) Certificate of Good Moral Character (for transferees) Duration of Activity Under Normal Circumstances 1 minute Step Customer Activity Service Provider Activity Person InCharge Enrolling Teacher Enrolling Teacher 1 2 4 Secure enrollment Issue enrollment form forms Fill up enrolment form and submit together Assess and evaluate with the requirements enrolment form to the enrolling teacher.

Attend investigation 4 Schedule follow up meetings and conduct vital investigations as may be necessary. Prepare report and submit recommendations to proper authority 7 days Grievance Committee 30 days Grievance Committee ALAMINOS CITY NATIONAL HIGH SCHOOL .3 Return for possible follow up hearing and additional witnesses as may be necessary.

2404 alaminosnhs@gmail. Pangasinan. Alaminos City. (075) 552 .7185 .com (075) 654 ± 0230.San Jose Drive.