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RD.

020 Process Questionnaire

02/13/2012

N o OBM Level I
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 GENERAL GENERAL GENERAL GENERAL GENERAL GENERAL GENERAL GENERAL GENERAL GENERAL GENERAL GENERAL GENERAL GENERAL GENERAL GENERAL GENERAL GENERAL GENERAL

OBM Level II
not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified

OBM Level III
not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified

Category
Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business

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RD.020 Process Questionnaire

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N o OBM Level I
20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 GENERAL GENERAL Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management GENERAL GENERAL

OBM Level II
not identified not identified General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Treasury Treasury Treasury Treasury Treasury General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting not identified not identified

OBM Level III
not identified not identified Maintain General Ledger Maintain General Ledger Maintain General Ledger Maintain General Ledger Maintain General Ledger Maintain General Ledger Maintain General Ledger Maintain General Ledger Manage Risk Manage Risk Manage Risk Manage Risk Currency Currency Currency Currency & & & & Interest

Category
Business Business Chart of Accounts Chart of Accounts Chart of Accounts Chart of Accounts Chart of Accounts Chart of Accounts Chart of Accounts Chart of Accounts Currency Interest Currency Interest Currency Interest Currency

Manage Currency & Interest Risk Currency Process General Ledger Periods Process General Ledger Process General Ledger Process General Ledger Process General Ledger not identified not identified Periods Periods Periods Periods Business Business

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RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
42 43 44 GENERAL GENERAL GENERAL

OBM Level II
not identified not identified not identified

OBM Level III
not identified not identified not identified

Category
Business Business Business

45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62

GENERAL GENERAL GENERAL GENERAL GENERAL GENERAL GENERAL Procurement Procurement Procurement Procurement Procurement Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management

not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified

Business Business Business Business Business Business Reporting Maintenance Maintenance Other Other Other Period Close Period Close Period Close Period Close Period Close Period Close

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RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
63 64 65 66 67 68 69 70 Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management

OBM Level II
General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III
not identified not identified not identified not identified not identified not identified

Category
Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Reporting Reporting

Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M

71

Financial Management

Operations Analysis & Management Reporting anage Reporting M

Reporting

72 73 74

Financial Management Financial Management Financial Management

Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M

Reporting Reporting Reporting

75 76 77 78 79 80

Financial Management Financial Management Financial Management Financial Management Financial Management Financial Management

Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M

Reporting Reporting Reporting Reporting Reporting Reporting

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4 of 1120

RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
81 82 83 84 85 Financial Management Financial Management Financial Management Financial Management Financial Management

OBM Level II

OBM Level III

Category
Reporting Reporting Reporting Reporting Reporting

Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M

86 87 88

Financial Management Financial Management Financial Management

Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M

Reporting Reporting Reporting

89 90

Financial Management Financial Management

Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M

Reporting Reporting

91

Procurement

not identified

not identified

Security

92 93 94 95 96

Procurement Procurement Procurement Procurement Procurement

not identified not identified not identified not identified not identified

not identified not identified not identified not identified not identified

Security Security Security Security Security

97

Procurement

not identified

not identified

Validation

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5 of 1120

RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
98 Procurement

OBM Level II
Sourcing

OBM Level III
not identified

Category
Purchase Orders

99

Financial Management

Operations Analysis & Management Reporting anage Reporting M not identified not identified Ordering Ordering Ordering Ordering Ordering not identified not identified not identified not identified not identified not identified not identified

Analysis Buyers Buyers Buyers Buyers Buyers Buyers Buyers

100 Procurement 101 Procurement 102 Procurement 103 Procurement 104 Procurement 105 Procurement 106 Procurement

107 Procurement

Ordering

not identified

Buyers

108 Procurement 109 Procurement 110 Financial Management 111 Financial Management 112 Financial Management 113 Financial Management 114 Financial Management 115 Financial Management 116 Financial Management 117 Procurement 118 Procurement

Ordering Ordering Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Accounts Payable Accounts Payable

not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified

Buyers Buyers Encum-brances Encum-brances Encum-brances Encum-brances Encum-brances Encum-brances Encum-brances Matching Approval Matching Approval & &

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RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
119 Procurement 120 Procurement 121 Procurement 122 Financial Management 123 Financial Management 124 Financial Management

OBM Level II
Accounts Payable Accounts Payable Accounts Payable General Financial Accounting General Financial Accounting

OBM Level III
not identified not identified not identified not identified not identified

Category
Matching Approval Matching Approval Matching Approval Open/Close Periods Open/Close Periods Other & & &

Operations Analysis & Management Reportingot identified n

125 Financial Management

Operations Analysis & Management Reportingot identified n

Other

126 Procurement 127 Procurement 128 Procurement 129 Procurement 130 Procurement 131 Procurement 132 Procurement 133 Procurement 134 Procurement 135 Procurement 136 Procurement 137 Procurement 138 Procurement 139 Procurement 84519002.xls

Sourcing Ordering Ordering Ordering Ordering Ordering Sourcing Sourcing not identified not identified Ordering Ordering Ordering Ordering

not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified

Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order 7 of 1120

RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
140 Procurement 141 Procurement

OBM Level II
Ordering Ordering

OBM Level III
not identified not identified

Category
Purchase Order Purchase Order

142 Procurement

Ordering

not identified

Purchase Order

143 Procurement

Ordering

not identified

Purchase Order

144 Procurement

Ordering

not identified

Purchase Order

145 Procurement 146 Procurement 147 Procurement 148 Procurement 149 Procurement 150 Procurement 151 Procurement 152 Procurement 153 Procurement 154 Procurement 155 Procurement 156 Procurement

Ordering Ordering Ordering Ordering Ordering Ordering Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing

not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified

Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order Purchase Order Purchase Orders

157 Procurement

Sourcing

not identified

Purchase Orders

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8 of 1120

RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
158 Procurement

OBM Level II
Sourcing

OBM Level III
not identified

Category
Purchase Orders

159 Procurement

Sourcing

not identified

Purchase Orders

160 Procurement 161 Procurement

Accounts Payable Accounts Payable

not identified not identified

Purchase Orders Purchase Orders

162 Materials Management 163 Materials Management 164 Materials Management 165 Materials Management 166 Materials Management 167 Materials Management 168 Materials Management 169 Materials Management 170 Materials Management 171 Procurement 172 Procurement 173 Procurement 174 Procurement 175 Procurement 176 Procurement 177 Procurement 178 Procurement 179 Procurement 180 Procurement 84519002.xls

Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Receiving & Inspection Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering Ordering

not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified

Receiving Receiving Receiving Receiving Receiving Receiving Receiving Receiving Receiving Requisitions Requisitions Requisitions Requisitions Requisitions Requisitions Requisitions Requisitions Requisitions Requisitions 9 of 1120

RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
181 Procurement 182 Procurement 183 Procurement 184 Procurement 185 Procurement

OBM Level II
Ordering Ordering Ordering Ordering Ordering

OBM Level III
not identified not identified not identified not identified not identified

Category
Requisitions Requisitions Requisitions Requisitions Requisitions

186 Procurement 187 Procurement 188 Procurement 189 Procurement 190 Procurement 191 Procurement 192 Procurement 193 Procurement 194 Procurement 195 Procurement 196 Procurement 197 Procurement 198 Procurement 199 Procurement 200 Procurement 201 Procurement 202 Procurement

Ordering Ordering Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing Sourcing

not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified

Requisitions Requisitions RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ RFQ

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10 of 1120

RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
203 Procurement 204 Procurement 205 Procurement 206 Procurement 207 Procurement 208 Procurement 209 Procurement 210 Procurement 211 Procurement 212 Procurement 213 Procurement

OBM Level II
Sourcing not identified not identified Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation

OBM Level III
not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified

Category
RFQ Vendors Vendors Vendors Vendors Vendors Vendors Vendors Vendors Vendors Vendors

214 Procurement 215 Procurement 216 Procurement 217 Procurement 218 Procurement 219 Procurement 220 Procurement 221 Procurement 222 Procurement

Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Supplier Management & Evaluation Ordering

not identified not identified not identified not identified not identified not identified not identified not identified not identified

Vendors Vendors Vendors Vendors Vendors Vendors Vendors Vendors Purchase Order

223 Procurement 224 Procurement 225 Procurement

not identified Ordering Sourcing

not identified not identified not identified

Purchase Order PurchaseOrder Purchase Orders

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RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
226 Procurement 227 Procurement 228 Procurement 229 Procurement 230 Procurement

OBM Level II
Supplier Management & Evaluation not identified not identified not identified not identified

OBM Level III
not identified not identified not identified not identified not identified

Category
Vendors Maintenance Maintenance Other Other

231 Procurement 232 Financial Management 233 Financial Management 234 Financial Management 235 Financial Management 236 Financial Management 237 Financial Management 238 Financial Management 239 Financial Management 240 Financial Management

not identified General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified

Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open

241 Financial Management

General Financial Accounting

not identified

Period Open

242 Financial Management

General Financial Accounting

not identified

Period Open/Close

243 Financial Management 84519002.xls

General Financial Accounting

not identified

Period Open/Close

12 of 1120

RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
244 Financial Management

OBM Level II

OBM Level III

Category
Reporting

Operations Analysis & Management Reporting anage Reporting M

245 Financial Management

Operations Analysis & Management Reporting anage Reporting M

Reporting

246 Financial Management

Operations Analysis & Management Reporting anage Reporting M

Reporting

247 Financial Management

Operations Analysis & Management Reporting anage Reporting M

Reporting

248 Financial Management

Operations Analysis & Management Reporting anage Reporting M

Reporting

249 Financial Management

Operations Analysis & Management Reporting anage Reporting M

Reporting

250 Financial Management 251 Financial Management

Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M

Reporting Reporting

252 Financial Management

Operations Analysis & Management Reporting anage Reporting M

Reporting

253 Financial Management 254 Financial Management

Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M

Reporting Reporting

255 Financial Management 256 Financial Management 257 Financial Management

Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M

Reporting Reporting Reporting

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RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
258 Financial Management 259 Financial Management

OBM Level II

OBM Level III

Category
Reporting Reporting

Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M

260 Financial Management

Operations Analysis & Management Reporting anage Reporting M

Reporting

261 Financial Management

Operations Analysis & Management Reporting anage Reporting M

Reporting

262 Financial Management 263 Financial Management

Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M

Reporting Reporting

264 Financial Management 265 Financial Management

Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M

Reporting Reporting

266 Procurement

not identified

not identified

Security

267 Procurement 268 Procurement 269 Procurement

not identified not identified not identified

not identified not identified not identified

Security Security Security

270 Procurement

not identified

not identified

Security

271 Procurement

not identified

not identified

Security

272 Procurement 84519002.xls

not identified

not identified

Validation 14 of 1120

RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
273 Procurement

OBM Level II
Accounts Payable

OBM Level III
not identified

Category
Check Reconciliation Check Reconciliation Check Reconciliation Disbursement Disbursement Disbursement Disbursement

274 Procurement 275 Procurement 276 Procurement 277 Procurement 278 Procurement 279 Procurement

Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable

not identified not identified not identified not identified not identified not identified

280 Procurement 281 Procurement 282 Procurement

Accounts Payable Accounts Payable Accounts Payable

not identified not identified not identified

Disbursement Disbursement Disbursement

283 Procurement 284 Procurement

Accounts Payable Accounts Payable

not identified not identified

Disbursement Disbursement

285 Procurement 286 Procurement 287 Procurement 288 Procurement 289 Procurement 290 Procurement 291 Procurement 292 Procurement

Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable

not identified not identified not identified not identified not identified not identified not identified not identified

Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement

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RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
293 Procurement

OBM Level II
Accounts Payable

OBM Level III
not identified

Category
Disbursement

294 Procurement 295 Procurement 296 Procurement 297 Procurement 298 Procurement 299 Procurement 300 Procurement 301 Procurement 302 Procurement 303 Procurement 304 Procurement 305 Procurement 306 Procurement 307 Procurement 308 Procurement 309 Procurement 310 Procurement 311 Procurement 312 Procurement 313 Procurement 314 Procurement

Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable

not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified

Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement

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RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
315 Procurement 316 Procurement 317 Procurement 318 Procurement 319 Procurement 320 Procurement 321 Procurement 322 Procurement 323 Procurement 324 Procurement 325 Procurement 326 Procurement 327 Procurement 328 Procurement 329 Procurement 330 Procurement 331 Procurement

OBM Level II
Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable

OBM Level III
not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified

Category
Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing

332 Procurement 333 Procurement 334 Procurement

Accounts Payable Accounts Payable Accounts Payable

not identified not identified not identified

Invoicing Invoicing Invoicing

335 Procurement 336 Procurement

Accounts Payable Accounts Payable

not identified not identified

Invoicing Invoicing

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RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
337 Procurement 338 Procurement 339 Procurement 340 Procurement 341 Procurement

OBM Level II
Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable

OBM Level III
not identified not identified not identified not identified not identified

Category
Matching Approval Matching Approval Matching Approval Matching Approval Matching Approval & & & & &

342 Procurement 343 Procurement 344 Procurement 345 Procurement 346 Procurement

Accounts Payable Accounts Payable Accounts Payable Accounts Payable Accounts Payable

not identified not identified not identified not identified not identified

Matching Approval Matching Approval Matching Approval Matching Approval Matching Approval Matching Approval Open/Close Periods Open/Close Periods Open/Close Periods Open/Close Periods Open/Close Periods Open/Close Periods Open/Close Periods

& & & & &

347 Procurement 348 Financial Management 349 Financial Management 350 Financial Management 351 Financial Management 352 Financial Management 353 Financial Management 354 Financial Management

Accounts Payable General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

not identified not identified not identified not identified not identified not identified not identified not identified

&

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RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
355 Procurement 356 Procurement 357 Procurement 358 Procurement 359 Procurement

OBM Level II
Supplier Management & Evaluation not identified not identified Supplier Management & Evaluation Supplier Management & Evaluation

OBM Level III
not identified not identified not identified not identified not identified

Category
Other Other Other Vendors Vendors

360 Procurement 361 Financial Management 362 Financial Management

Supplier Management & Evaluation Budgeting

not identified not identified

Vendors Encumbrances Reporting

Operations Analysis & Management Reporting anage Reporting M

363 Financial Management 364 Financial Management 365 Financial Management 366 Procurement 367 Financial Management 368 Financial Management 369 Financial Management 370 Financial Management 371 Financial Management

Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M General Financial Accounting Supplier Management & Evaluation General Financial Accounting Asset Management Asset Management Asset Management Asset Management not identified not identified not identified not identified not identified not identified not identified

Reporting Reporting Disbursement Disbursement Disbursements Maintenance Maintenance Other Other

372 Financial Management 373 Financial Management

Asset Management Asset Management

not identified not identified

Other Period Close

84519002.xls

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RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
374 Financial Management 375 Financial Management 376 Financial Management 377 Financial Management 378 Financial Management 379 Financial Management 380 Financial Management 381 Financial Management 382 Financial Management 383 Financial Management

OBM Level II
Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management

OBM Level III
not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified

Category
Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close

384 Financial Management 385 Financial Management

Asset Management Asset Management

not identified not identified

Period Open/Close Reporting

386 Financial Management

Asset Management

not identified

Reporting

387 Financial Management

Asset Management

not identified

Reporting

388 Financial Management

Asset Management

not identified

Reporting

389 Financial Management

Asset Management

not identified

Reporting

84519002.xls

20 of 1120

RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
390 Financial Management

OBM Level II
Asset Management

OBM Level III
not identified

Category
Reporting

391 Financial Management 392 Financial Management

Asset Management Asset Management

not identified not identified

Reporting Reporting

393 Financial Management

Asset Management

not identified

Reporting

394 Financial Management 395 Financial Management

Asset Management Asset Management

not identified not identified

Reporting Reporting

396 Financial Management 397 Financial Management 398 Financial Management 399 Financial Management 400 Financial Management 401 Financial Management

Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management

not identified not identified not identified not identified not identified not identified

Reporting Reporting Reporting Reporting Reporting Reporting

402 Financial Management

Asset Management

not identified

Reporting

403 Financial Management 404 Financial Management

Asset Management Asset Management

not identified not identified

Reporting Reporting

405 Financial Management 84519002.xls

Asset Management

not identified

Reporting 21 of 1120

RD.020 Process Questionnaire

02/13/2012

N o OBM Level I
406 Financial Management

OBM Level II
Asset Management

OBM Level III
not identified

Category
Reporting

407 Financial Management

Asset Management

not identified

Security

408 Financial Management 409 Financial Management 410 Financial Management

Asset Management Asset Management Asset Management

not identified not identified not identified

Security Security Security

411 Financial Management

Asset Management

not identified

Security

412 Financial Management

Asset Management

not identified

Security

413 Financial Management 414 Financial Management 415 Financial Management 416 Financial Management 417 Financial Management

Asset Management Asset Management Asset Management Asset Management Asset Management

not identified not identified not identified not identified not identified

Validation Aliases Aliases Aliases Categories

418 Financial Management

Asset Management

not identified

Categories

419 Financial Management 420 Financial Management 421 Financial Management 422 Financial Management 84519002.xls

Asset Management Asset Management Asset Management Asset Management

not identified not identified not identified not identified

Categories Categories Categories Data Conversion 22 of 1120

020 Process Questionnaire 02/13/2012 N o OBM Level I 423 Financial Management 424 Financial Management 425 Financial Management 426 Financial Management 427 Financial Management 428 Financial Management 429 Financial Management 430 Financial Management 431 Financial Management 432 Financial Management 433 Financial Management 434 Financial Management OBM Level II Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Data Conversion Data Conversion Data Conversion Data Conversion Data Conversion Data Conversion Depreciation Depreciation Depreciation Depreciation Depreciation Depreciation 435 Financial Management 436 Financial Management 437 Financial Management Asset Management Asset Management Asset Management not identified not identified not identified Depreciation Depreciation Depreciation 438 Financial Management 439 Financial Management 440 Financial Management 441 Financial Management 442 Financial Management Asset Management Asset Management Asset Management Asset Management Asset Management not identified not identified not identified not identified not identified Depreciation Depreciation Fixed Assets Fixed Assets Fixed Assets 84519002.xls 23 of 1120 .RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I 443 Financial Management 444 Financial Management 445 Financial Management 446 Financial Management 447 Financial Management 448 Financial Management 449 Financial Management 450 Financial Management OBM Level II Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified Category Fixed Assets Fixed Assets Fixed Assets Fixed Assets Fixed Assets Fixed Assets Fixed Assets Fixed Assets 451 Financial Management 452 Financial Management 453 Financial Management 454 Financial Management 455 Financial Management 456 Financial Management 457 Financial Management 458 Financial Management 459 Financial Management 460 Financial Management 461 Financial Management 462 Financial Management 463 Financial Management 464 Financial Management 465 Financial Management 84519002.xls Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Fixed Assets General General General General General Locations Locations Locations Locations Security Security Security Security Security 24 of 1120 .RD.

xls Asset Management not identified Transactions 25 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 466 Financial Management 467 Financial Management 468 Financial Management OBM Level II Asset Management Asset Management Asset Management OBM Level III not identified not identified not identified Category Set of Books Set of Books Set of Books 469 Financial Management 470 Financial Management 471 Financial Management Asset Management Asset Management Asset Management not identified not identified not identified Set of Books Set of Books Set of Books 472 Financial Management 473 Financial Management 474 Financial Management 475 Financial Management Asset Management Asset Management Asset Management Asset Management not identified not identified not identified not identified Set of Books Set of Books Set of Books Set of Books 476 Financial Management 477 Financial Management 478 Financial Management Asset Management Asset Management Asset Management not identified not identified not identified Set of Books Transactions Transactions 479 Financial Management Asset Management not identified Transactions 480 Financial Management Asset Management not identified Transactions 481 Financial Management 482 Financial Management Asset Management Asset Management not identified not identified Transactions Transactions 483 Financial Management 84519002.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 484 Financial Management 485 Financial Management 486 Financial Management 487 Financial Management 488 Financial Management 489 Procurement 490 Procurement 491 Procurement 492 Procurement 493 Procurement 494 Financial Management 495 Financial Management 496 Financial Management 497 Financial Management 498 Financial Management 499 Financial Management 500 Financial Management 501 Financial Management 502 Financial Management 503 Financial Management 504 Financial Management 84519002.xls OBM Level II Asset Management Asset Management Asset Management Asset Management Asset Management Ordering Ordering Ordering Ordering Ordering General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III not identified not identified not identified not identified not identified Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Transactions Transactions Transactions Transactions Transactions Maintenance Maintenance Other Other Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close 26 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I 505 Financial Management 506 Financial Management OBM Level II General Financial Accounting OBM Level III not identified Category Period Open/Close Reporting Operations Analysis & Management Reporting anage Reporting M 507 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 508 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 509 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 510 Financial Management 511 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 512 Financial Management 513 Financial Management 514 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 515 Financial Management 516 Financial Management 517 Financial Management 518 Financial Management 519 Financial Management 520 Financial Management 84519002.xls Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting Reporting Reporting Reporting 27 of 1120 .RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I 521 Financial Management 522 Financial Management OBM Level II OBM Level III Category Reporting Reporting Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M 523 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 524 Financial Management 525 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 526 Financial Management 527 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 528 Procurement not identified not identified Security 529 Procurement 530 Procurement 531 Procurement not identified not identified not identified not identified not identified not identified Security Security Security 532 Procurement not identified not identified Security 533 Procurement not identified not identified Security 534 Procurement 535 Procurement 536 Procurement not identified Ordering Ordering not identified Process Expense Reports Process Expense Reports Validation Employees Employees 84519002.RD.xls 28 of 1120 .

xls Ordering Ordering Ordering Ordering Ordering Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Process Expense Reports Employees Employees Employees Employees Employees Maintenance Maintenance Other Other Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open 29 of 1120 not identified not identified not identified not identified not identified General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 537 Procurement 538 Procurement 539 Procurement OBM Level II Ordering Ordering Ordering OBM Level III Process Expense Reports Process Expense Reports Process Expense Reports Category Employees Employees Employees 540 Procurement 541 Procurement 542 Procurement 543 Procurement 544 Procurement 545 Order Fulfillment 546 Order Fulfillment 547 Order Fulfillment 548 Order Fulfillment 549 Order Fulfillment 550 Financial Management 551 Financial Management 552 Financial Management 553 Financial Management 554 Financial Management 555 Financial Management 556 Financial Management 557 Financial Management 84519002.

xls Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 30 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 558 Financial Management 559 Financial Management 560 Financial Management OBM Level II General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III not identified not identified not identified not identified Category Period Open Period Open Period Open/Close 561 Financial Management 562 Financial Management General Financial Accounting Period Open/Close Reporting Operations Analysis & Management Reporting anage Reporting M 563 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 564 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 565 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 566 Financial Management 567 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 568 Financial Management 569 Financial Management 570 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 571 Financial Management 572 Financial Management 573 Financial Management 84519002.RD.

RD.xls 31 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 574 Financial Management 575 Financial Management 576 Financial Management 577 Financial Management 578 Financial Management OBM Level II OBM Level III Category Reporting Reporting Reporting Reporting Reporting Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M 579 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 580 Financial Management 581 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 582 Financial Management 583 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 584 Order Fulfillment not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Security 585 Order Fulfillment 586 Order Fulfillment 587 Order Fulfillment Security Security Security 588 Order Fulfillment Security 589 Order Fulfillment Security 84519002.

xls Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Manage Customers Manage Customers Manage Customers Manage Customers Customers Customers Customers Customers 32 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 590 Order Fulfillment 591 Order Fulfillment 592 Order Fulfillment 593 Order Fulfillment 594 Order Fulfillment 595 Order Fulfillment 596 Order Fulfillment 597 Order Fulfillment 598 Order Fulfillment 599 Order Fulfillment 600 Order Fulfillment 601 Order Fulfillment 602 Order Fulfillment 603 Order Fulfillment 604 Order Fulfillment 605 Order Fulfillment 606 Order Fulfillment OBM Level II not identified Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling OBM Level III not identified Manage Customers Manage Customers Manage Customers Manage Customers Manage Customers Manage Customers Manage Customers Manage Customers Manage Customers Manage Customers Manage Customers Manage Customers Manage Customers Manage Customers Manage Customers Manage Customers Category Validation Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers 607 Order Fulfillment Order Entry & Scheduling Manage Customers Customers 608 Order Fulfillment 609 Order Fulfillment 610 Order Fulfillment 611 Order Fulfillment 84519002.

xls Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing 33 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 612 Order Fulfillment OBM Level II Order Entry & Scheduling OBM Level III Manage Customers Category Customers 613 Order Fulfillment 614 Order Fulfillment 615 Order Fulfillment 616 Order Fulfillment 617 Order Fulfillment Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Manage Customers Manage Customers Manage Customers Manage Customers Manage Customers Customers Customers Customers Customers Customers 618 Order Fulfillment 619 Order Fulfillment 620 Order Fulfillment 621 Order Fulfillment Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Invoicing and Collection Manage Customers Manage Customers Manage Customers Customers Customers Customers Invoicing not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified 622 Order Fulfillment 623 Order Fulfillment 624 Order Fulfillment Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing Invoicing Invoicing 625 Order Fulfillment 626 Order Fulfillment 627 Order Fulfillment 628 Order Fulfillment 629 Order Fulfillment 630 Order Fulfillment 631 Order Fulfillment 632 Order Fulfillment 633 Order Fulfillment 634 Order Fulfillment 84519002.

020 Process Questionnaire 02/13/2012 N o OBM Level I 635 Order Fulfillment 636 Order Fulfillment 637 Order Fulfillment 638 Order Fulfillment 639 Order Fulfillment 640 Order Fulfillment 641 Order Fulfillment 642 Order Fulfillment 643 Order Fulfillment 644 Order Fulfillment 645 Order Fulfillment 646 Order Fulfillment 647 Order Fulfillment 648 Order Fulfillment 649 Order Fulfillment 650 Order Fulfillment 651 Order Fulfillment 652 Order Fulfillment 653 Order Fulfillment 654 Order Fulfillment 655 Order Fulfillment 656 Order Fulfillment 657 Order Fulfillment 658 Order Fulfillment OBM Level II Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing 84519002.RD.xls 34 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I 659 Order Fulfillment 660 Order Fulfillment 661 Order Fulfillment 662 Order Fulfillment 663 Order Fulfillment 664 Order Fulfillment 665 Order Fulfillment 666 Financial Management 667 Financial Management 668 Financial Management 669 Financial Management 670 Financial Management 671 Financial Management 672 Financial Management 673 Financial Management 674 Financial Management 675 Order Fulfillment 676 Order Fulfillment OBM Level II Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Order Entry & Scheduling Order Entry & Scheduling OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Setup Order Process Setup Order Process Category Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Open/Close Periods Revenue Revenue Revenue Revenue Revenue Revenue Revenue Revenue Revenue Sales Sales 677 Order Fulfillment 678 Order Fulfillment 679 Order Fulfillment Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Setup Order Process Setup Order Process Setup Order Process Sales Sales Sales 84519002.RD.xls 35 of 1120 .

xls 36 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 680 Order Fulfillment OBM Level II Order Entry & Scheduling OBM Level III Setup Order Process Category Sales 681 Order Fulfillment 682 Order Fulfillment 683 Order Fulfillment 684 Order Fulfillment 685 Order Fulfillment 686 Order Fulfillment 687 Order Fulfillment 688 Order Fulfillment 689 Order Fulfillment 690 Order Fulfillment 691 Order Fulfillment 692 Order Fulfillment 693 Order Fulfillment 694 Order Fulfillment 695 Order Fulfillment 696 Order Fulfillment 697 Order Fulfillment 698 Order Fulfillment 699 Order Fulfillment 700 Order Fulfillment Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales 701 Financial Management General Financial Accounting not identified Invoicing 84519002.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 702 Order Fulfillment 703 Order Fulfillment 704 Order Fulfillment 705 Order Fulfillment 706 Order Fulfillment 707 Order Fulfillment 708 Order Fulfillment 709 Financial Management 710 Financial Management 711 Financial Management 712 Financial Management 713 Financial Management 714 Financial Management 715 Financial Management 716 Financial Management 717 Financial Management 718 Financial Management 719 Financial Management OBM Level II not identified not identified not identified not identified not identified not identified not identified General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Customers Customers Maintenance Maintenance Other Other Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close 720 Financial Management 721 Financial Management 84519002.xls General Financial Accounting Period Open/Close Reporting 37 of 1120 Operations Analysis & Management Reporting anage Reporting M .

RD.xls 38 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 722 Financial Management OBM Level II OBM Level III Category Reporting Operations Analysis & Management Reporting anage Reporting M 723 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 724 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 725 Financial Management 726 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 727 Financial Management 728 Financial Management 729 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 730 Financial Management 731 Financial Management 732 Financial Management 733 Financial Management 734 Financial Management 735 Financial Management 736 Financial Management 737 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting 84519002.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 738 Financial Management OBM Level II OBM Level III Category Reporting Operations Analysis & Management Reporting anage Reporting M 739 Financial Management 740 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 741 Financial Management 742 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 743 Order Fulfillment not identified not identified not identified not identified not identified not identified not identified Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Security 744 Order Fulfillment 745 Order Fulfillment 746 Order Fulfillment Security Security Security 747 Order Fulfillment Security 748 Order Fulfillment Security 749 Order Fulfillment 750 Order Fulfillment 751 Order Fulfillment 752 Order Fulfillment 753 Order Fulfillment 754 Order Fulfillment Validation Collections Collections Collections Collections Collections 84519002.xls 39 of 1120 .

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 755 Order Fulfillment 756 Order Fulfillment 757 Order Fulfillment 758 Order Fulfillment 759 Order Fulfillment 760 Order Fulfillment 761 Order Fulfillment 762 Order Fulfillment 763 Order Fulfillment 764 Order Fulfillment 765 Order Fulfillment OBM Level II Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Collections Collections Collections Collections Collections Collections Collections Collections Collections Collections Collections 766 Order Fulfillment 767 Order Fulfillment 768 Order Fulfillment 769 Order Fulfillment 770 Order Fulfillment 771 Order Fulfillment Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Collections Collections Collections Collections Collections Collections 772 Order Fulfillment 773 Order Fulfillment 774 Order Fulfillment 775 Order Fulfillment 776 Order Fulfillment 777 Order Fulfillment 778 Order Fulfillment 779 Order Fulfillment Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Collections Collections Collections Invoicing Invoicing Invoicing Invoicing Invoicing 84519002.xls 40 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I 780 Order Fulfillment 781 Order Fulfillment 782 Order Fulfillment 783 Order Fulfillment 784 Financial Management 785 Order Fulfillment 786 Order Fulfillment OBM Level II Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection General Financial Accounting Invoicing and Collection Invoicing and Collection OBM Level III not identified not identified not identified not identified not identified Process Remittances Process Remittances Category Invoicing Invoicing Invoicing Invoicing Open/Close Periods Payments Payments 787 Order Fulfillment 788 Order Fulfillment 789 Order Fulfillment 790 Order Fulfillment 791 Order Fulfillment 792 Order Fulfillment 793 Order Fulfillment 794 Order Fulfillment 795 Order Fulfillment 796 Order Fulfillment 797 Order Fulfillment 798 Order Fulfillment 799 Order Fulfillment 800 Order Fulfillment 801 Order Fulfillment 802 Order Fulfillment 803 Order Fulfillment Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments 84519002.xls 41 of 1120 .RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I 804 Order Fulfillment 805 Order Fulfillment 806 Order Fulfillment 807 Order Fulfillment 808 Order Fulfillment 809 Order Fulfillment 810 Financial Management 811 Financial Management 812 Financial Management 813 Financial Management 814 Order Fulfillment 815 Order Fulfillment 816 Order Fulfillment 817 Order Fulfillment 818 Order Fulfillment 819 Order Fulfillment 820 Order Fulfillment 821 Order Fulfillment 822 Financial Management OBM Level II Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Budgeting OBM Level III Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Process Remittances Category Payments Payments Payments Payments Payments Payments Reconciliation Reconciliation Reconciliation Reconciliation Collections Collections Collections Collections Collections Collections Invoicing Invoicing Budget Preparation not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified 823 Financial Management 824 Financial Management 825 Financial Management 826 Financial Management Budgeting Budgeting Budgeting Budgeting Budget Preparation Budget Preparation Budget Preparation Budget Preparation 84519002.RD.xls 42 of 1120 .

xls 43 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 827 Financial Management 828 Financial Management 829 Financial Management 830 Financial Management 831 Financial Management 832 Financial Management 833 Financial Management 834 Financial Management 835 Financial Management OBM Level II Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation 836 Financial Management Budgeting Budget Preparation 837 Financial Management 838 Financial Management 839 Financial Management 840 Financial Management 841 Financial Management 842 Financial Management 843 Financial Management 844 Financial Management 845 Financial Management Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation 84519002.

020 Process Questionnaire 02/13/2012 N o OBM Level I 846 Financial Management 847 Financial Management 848 Financial Management 849 Financial Management 850 Financial Management 851 Financial Management 852 Financial Management 853 Financial Management 854 Financial Management 855 Financial Management 856 Financial Management 857 Financial Management 858 Financial Management 859 Financial Management 860 Financial Management 861 Financial Management 862 Financial Management 863 Financial Management 864 Financial Management 865 Financial Management 866 Financial Management 867 Financial Management OBM Level II Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Revisions Budget Revisions Budget Revisions Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting 84519002.RD.xls 44 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I 868 Financial Management 869 Financial Management 870 Financial Management 871 Financial Management 872 Financial Management 873 Financial Management 874 Financial Management 875 Financial Management 876 Financial Management 877 Financial Management OBM Level II Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Interfaces Reporting Operations Analysis & Management Reporting anage Reporting M 878 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 879 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 880 Financial Management 881 Financial Management 882 Financial Management 883 Financial Management 884 Financial Management 885 Financial Management 886 Financial Management 84519002.RD.xls Operations Analysis & Management Reporting anage Reporting M Budgeting Budgeting Budgeting Reporting Budget Revisions Forecasting Forecasting Maintenance Maintenance Other 45 of 1120 not identified not identified not identified identified identified identified n Operations Analysis & Management Reporting ot n Operations Analysis & Management Reporting ot n Operations Analysis & Management Reporting ot .

xls 46 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 887 Financial Management 888 Financial Management 889 Financial Management 890 Financial Management 891 Financial Management 892 Financial Management 893 Financial Management 894 Financial Management 895 Financial Management 896 Financial Management 897 Financial Management 898 Financial Management 899 Financial Management OBM Level II OBM Level III identified identified Category Other Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close n Operations Analysis & Management Reporting ot n Operations Analysis & Management Reporting ot General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified 900 Financial Management 901 Financial Management 902 Financial Management General Financial Accounting Period Open/Close Reporting Reporting Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M 903 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 904 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 84519002.RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I 905 Financial Management 906 Financial Management OBM Level II OBM Level III Category Reporting Reporting Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M 907 Financial Management 908 Financial Management 909 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 910 Financial Management 911 Financial Management 912 Financial Management 913 Financial Management 914 Financial Management 915 Financial Management 916 Financial Management 917 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting 918 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 919 Financial Management 920 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 921 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 84519002.RD.xls 47 of 1120 .

RD.xls 48 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 922 Financial Management OBM Level II OBM Level III Category Reporting Operations Analysis & Management Reporting anage Reporting M 923 Financial Management Operations Analysis & Management Reporting anage Reporting M Security 924 Financial Management 925 Financial Management 926 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Security Security Security 927 Financial Management Operations Analysis & Management Reporting anage Reporting M Security 928 Financial Management Operations Analysis & Management Reporting anage Reporting M Security 929 Financial Management 930 Financial Management 931 Financial Management 932 Financial Management 933 Financial Management 934 Financial Management 935 Financial Management 936 Financial Management 937 Financial Management 938 Financial Management 939 Financial Management 940 Financial Management Operations Analysis & Management Reporting anage Reporting M Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Validation Allocations Allocations Allocations Allocations Allocations Allocations Allocations Consolidation Consolidation Consolidation Consolidation not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified 84519002.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 941 Financial Management 942 Financial Management 943 Financial Management 944 Financial Management 945 Financial Management 946 Financial Management 947 Financial Management 948 Financial Management 949 Financial Management 950 Financial Management 951 Financial Management 952 Financial Management 953 Financial Management 954 Financial Management 955 Financial Management 956 Financial Management OBM Level II Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting General Financial Accounting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Currency Currency Currency Currency Currency Open/Close Periods Reporting Reporting Reporting Reporting Reporting Transactions Transactions Transactions Transactions Transactions 957 Financial Management General Financial Accounting Transactions 958 Financial Management 959 Financial Management 960 Financial Management 961 Financial Management 84519002.xls General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Transactions Transactions Transactions Transactions 49 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I 962 Financial Management 963 Financial Management 964 Financial Management 965 Financial Management OBM Level II General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III not identified not identified not identified not identified Category Transactions Transactions Transactions Transactions 966 Financial Management 967 Financial Management 968 Financial Management 969 Financial Management 970 Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Transactions Transactions Transactions Transactions Transactions 971 Financial Management General Financial Accounting Transactions 972 Financial Management 973 Financial Management 974 Financial Management 975 Financial Management 976 Financial Management 977 Financial Management General Financial Accounting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Transactions Reporting Reporting Reporting Reporting Reporting 978 Financial Management Financial Reporting Reporting 979 Financial Management 980 Planning and Forecasting 84519002.xls Financial Reporting Demand Management Reporting Maintenance 50 of 1120 .RD.

RD.xls Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting 51 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 981 982 983 984 985 986 Planning and Forecasting Planning and Forecasting Planning and Forecasting Planning and Forecasting Planning and Forecasting Planning and Forecasting OBM Level II Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management OBM Level III not identified not identified not identified not identified not identified not identified not identified Category Maintenance Other Other Other Reporting Reporting 987 Planning and Forecasting Demand Management Reporting 988 989 990 Planning and Forecasting Planning and Forecasting Planning and Forecasting Demand Management Demand Management Demand Management not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Reporting Reporting Reporting 991 992 993 994 995 996 997 998 999 Planning and Forecasting Planning and Forecasting Planning and Forecasting Planning and Forecasting Planning and Forecasting Planning and Forecasting Planning and Forecasting Planning and Forecasting Planning and Forecasting 84519002.

xls 52 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1000 Planning and Forecasting 1001 Planning and Forecasting OBM Level II Demand Management Demand Management OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Reporting Reporting 1002 Planning and Forecasting 1003 Planning and Forecasting 1004 Planning and Forecasting Demand Management Demand Management Demand Management Reporting Reporting Reporting 1005 Planning and Forecasting 1006 Planning and Forecasting Demand Management Demand Management Reporting Reporting 1007 Planning and Forecasting Demand Management Security 1008 Planning and Forecasting 1009 Planning and Forecasting 1010 Planning and Forecasting 1011 Planning and Forecasting 1012 Planning and Forecasting Demand Management Demand Management Demand Management Demand Management Demand Management Security Security Security Security Security 1013 Planning and Forecasting 1014 Planning and Forecasting 1015 Planning and Forecasting 1016 Planning and Forecasting Demand Management Demand Management Demand Management Demand Management Validation Collection/Analysis Collection/Analysis Collection/Analysis 84519002.RD.

xls Demand Management Demand Management Demand Management Demand Management Demand Management Forecast Level Forecast Level Forecast Level Collection/Analysis Collection/Analysis 53 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 1017 Planning and Forecasting 1018 Planning and Forecasting 1019 Planning and Forecasting 1020 Planning and Forecasting 1021 Planning and Forecasting 1022 Planning and Forecasting 1023 Planning and Forecasting 1024 Planning and Forecasting 1025 Planning and Forecasting 1026 Planning and Forecasting 1027 Planning and Forecasting OBM Level II Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management Demand Management OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Collection/Analysis Collection/Analysis Collection/Analysis Collection/Analysis Collection/Analysis Demand Forecast Demand Forecast Demand Forecast Demand Forecast Demand Forecast Demand Forecast 1028 Planning and Forecasting 1029 Planning and Forecasting 1030 Planning and Forecasting 1031 Planning and Forecasting Demand Management Demand Management Demand Management Demand Management not identified not identified not identified not identified not identified not identified not identified not identified not identified Demand Forecast Demand Forecast Demand Forecast Forecast Level 1032 Planning and Forecasting 1033 Planning and Forecasting 1034 Planning and Forecasting 1035 Planning and Forecasting 1036 Planning and Forecasting 84519002.

xls Manufacturing Plan Manufacturing Plan Reporting Reporting 54 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1037 Planning and Forecasting 1038 Planning and Forecasting 1039 Planning and Forecasting 1040 Planning and Forecasting 1041 Planning and Forecasting 1042 Planning and Forecasting 1043 Planning and Forecasting OBM Level II Demand Management Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Collection/Analysis Maintenance Maintenance Other Other Other Period Close 1044 Planning and Forecasting Manufacturing Plan Reporting 1045 Planning and Forecasting Manufacturing Plan Reporting 1046 Planning and Forecasting Manufacturing Plan not identified not identified not identified not identified not identified not identified not identified not identified Reporting 1047 Planning and Forecasting 1048 Planning and Forecasting Manufacturing Plan Manufacturing Plan Reporting Reporting 1049 Planning and Forecasting 1050 Planning and Forecasting 1051 Planning and Forecasting Manufacturing Plan Manufacturing Plan Manufacturing Plan Reporting Reporting Reporting 1052 Planning and Forecasting 1053 Planning and Forecasting 84519002.RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I 1054 Planning and Forecasting 1055 Planning and Forecasting 1056 Planning and Forecasting 1057 Planning and Forecasting 1058 Planning and Forecasting 1059 Planning and Forecasting OBM Level II Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Reporting Reporting Reporting Reporting Reporting Reporting 1060 Planning and Forecasting Manufacturing Plan Reporting 1061 Planning and Forecasting 1062 Planning and Forecasting Manufacturing Plan Manufacturing Plan Reporting Reporting 1063 Planning and Forecasting 1064 Planning and Forecasting Manufacturing Plan Manufacturing Plan Reporting Reporting 1065 Planning and Forecasting Manufacturing Plan Security 1066 Planning and Forecasting 1067 Planning and Forecasting 1068 Planning and Forecasting Manufacturing Plan Manufacturing Plan Manufacturing Plan Security Security Security 1069 Planning and Forecasting Manufacturing Plan Security 84519002.xls 55 of 1120 .RD.

RD.xls Distribution & Production Schedules Distribution & Production Schedules Distribution & Production Schedules WO & PO Release WO & PO Release WO & PO Release 56 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1070 Planning and Forecasting OBM Level II Manufacturing Plan OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Security 1071 Planning and Forecasting 1072 Planning and Forecasting 1073 Planning and Forecasting 1074 Planning and Forecasting 1075 Planning and Forecasting 1076 Planning and Forecasting 1077 Planning and Forecasting 1078 Planning and Forecasting 1079 Planning and Forecasting 1080 Planning and Forecasting 1081 Planning and Forecasting 1082 Planning and Forecasting 1083 Planning and Forecasting 1084 Planning and Forecasting 1085 Planning and Forecasting 1086 Planning and Forecasting 1087 Planning and Forecasting 1088 Planning and Forecasting 1089 Planning and Forecasting 1090 Planning and Forecasting Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Demand Management Demand Management Demand Management Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Manufacturing Plan Distribution & Production Schedules Distribution & Production Schedules Distribution & Production Schedules Validation Capacity Planning Capacity Planning Capacity Planning Capacity Planning Capacity Planning Forecasting Forecasting Forecasting Planning Planning Planning Planning Planning Planning Planning WO & PO Release WO & PO Release WO & PO Release WO & PO Release 1091 Planning and Forecasting 1092 Planning and Forecasting 1093 Planning and Forecasting 84519002.

020 Process Questionnaire 02/13/2012 N o OBM Level I 1094 Planning and Forecasting 1095 Planning and Forecasting 1096 Planning and Forecasting 1097 Planning and Forecasting 1098 Operations 1099 Operations 1100 Operations 1101 Operations 1102 Operations 1103 Operations 1104 Operations 1105 Operations 1106 Operations 1107 Operations 1108 Operations 1109 Operations 1110 Operations 1111 Operations 1112 Operations 1113 Operations OBM Level II Distribution & Production Schedules Distribution & Production Schedules Distribution & Production Schedules Distribution & Production Schedules Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category WO & PO Release WO & PO Release WO & PO Release Planning Maintenance Maintenance Other Other Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close 84519002.RD.xls 57 of 1120 .

xls 58 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 1114 Operations 1115 Operations OBM Level II Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling OBM Level III not identified not identified not identified not identified Category Period Open/Close Reporting 1116 Operations Shop Floor Resource & Scheduling Reporting 1117 Operations Shop Floor Resource & Scheduling Reporting 1118 Operations 1119 Operations 1120 Operations Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Reporting Reporting Reporting 1121 Operations 1122 Operations 1123 Operations Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Reporting Reporting Reporting 1124 Operations 1125 Operations 1126 Operations 1127 Operations 1128 Operations 1129 Operations Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Reporting Reporting Reporting Reporting Reporting Reporting 84519002.

xls 59 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1130 Operations 1131 Operations OBM Level II Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Reporting Reporting 1132 Operations 1133 Operations 1134 Operations Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Reporting Reporting Reporting 1135 Operations 1136 Operations Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Reporting Reporting 1137 Operations Shop Floor Resource & Scheduling Security 1138 Operations 1139 Operations 1140 Operations Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Security Security Security 1141 Operations Shop Floor Resource & Scheduling Security 1142 Operations Shop Floor Resource & Scheduling Security 1143 Operations 1144 Operations 1145 Operations Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Validation Non-standard Workorders Non-standard Workorders 84519002.RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I 1146 Operations 1147 Operations 1148 Operations 1149 Operations 1150 Operations 1151 Operations 1152 Operations 1153 Operations 1154 Operations 1155 Operations 1156 Operations 1157 Operations OBM Level II Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Non-standard Workorders Non-standard Workorders Non-standard Workorders Non-standard Workorders Non-standard Workorders Non-standard Workorders Non-standard Workorders Production Type Production Type Production Type Production Type Production Type 1158 Operations 1159 Operations 1160 Operations 1161 Operations 1162 Operations 1163 Operations 1164 Operations 1165 Operations 1166 Operations 1167 Operations Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Production Type Production Type Production Type Production Type Production Type Production Type Production Type Production Type Repetitive Production Repetitive Production 84519002.RD.xls 60 of 1120 .

xls 61 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1168 Operations 1169 Operations 1170 Operations 1171 Operations 1172 Operations 1173 Operations 1174 Operations OBM Level II Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Repetitive Production Repetitive Production Shopfloor Document Shopfloor Document WIP Tracking WIP Tracking WIP Tracking 1175 Operations 1176 Operations 1177 Operations 1178 Operations 1179 Materials Management 1180 Materials Management 1181 Materials Management 1182 Materials Management 1183 Materials Management 1184 Financial Management 1185 Financial Management 1186 Financial Management 1187 Financial Management 1188 Financial Management Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling Shop Floor Resource & Scheduling WIP Tracking WIP Tracking WIP Tracking WIP Tracking Maintenance Maintenance Other Other Other Period Close Period Close Period Close Period Close Period Close not identified not identified not identified not identified not identified General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting 84519002.RD.

RD.xls 62 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1189 Financial Management 1190 Financial Management 1191 Financial Management 1192 Financial Management 1193 Financial Management 1194 Financial Management OBM Level II General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III not identified not identified not identified not identified not identified not identified Category Period Close Period Open Period Open Period Open Period Open Period Open/Close 1195 Financial Management 1196 Financial Management General Financial Accounting not identified Period Open/Close Reporting Operations Analysis & Management Reporting anage Reporting M 1197 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1198 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1199 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1200 Financial Management 1201 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 1202 Financial Management 1203 Financial Management 1204 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 84519002.

xls 63 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1205 Financial Management 1206 Financial Management 1207 Financial Management 1208 Financial Management 1209 Financial Management 1210 Financial Management 1211 Financial Management 1212 Financial Management OBM Level II OBM Level III Category Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M 1213 Financial Management 1214 Financial Management 1215 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 1216 Financial Management 1217 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 1218 Materials Management not identified not identified not identified not identified not identified not identified not identified not identified Security 1219 Materials Management 1220 Materials Management 1221 Materials Management Security Security Security 84519002.RD.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 1222 Materials Management OBM Level II not identified not identified not identified OBM Level III not identified not identified not identified identified Category Security 1223 Materials Management Security 1224 Materials Management 1225 Financial Management Validation Grouping n Operations Analysis & Management Reporting ot not identified not identified not identified Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping 1226 Materials Management 1227 Materials Management 1228 Materials Management 1229 Materials Management 1230 Materials Management 1231 Materials Management 1232 Materials Management 1233 Materials Management 1234 Materials Management 1235 Materials Management 1236 Materials Management 1237 Quality Management 1238 Quality Management 1239 Quality Management 1240 Quality Management not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Grouping Grouping Grouping Types Types Types Types Types Types Types Types Maintenance Maintenance Other Other not identified Picking and Shipping not identified not identified not identified not identified not identified 84519002.xls 64 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I 1241 Quality Management 1242 GENERAL 1243 Financial Management 1244 Financial Management 1245 Financial Management 1246 Financial Management 1247 Financial Management 1248 Financial Management 1249 Financial Management 1250 Financial Management 1251 Financial Management 1252 Financial Management OBM Level II not identified not identified General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close 1253 Financial Management 1254 Financial Management General Financial Accounting not identified Period Open/Close Reporting Operations Analysis & Management Reporting anage Reporting M 1255 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1256 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1257 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 84519002.xls 65 of 1120 .RD.

xls Operations Analysis & Management Reporting anage Reporting M Reporting 66 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1258 Financial Management 1259 Financial Management OBM Level II OBM Level III Category Reporting Reporting Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M 1260 Financial Management 1261 Financial Management 1262 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 1263 Financial Management 1264 Financial Management 1265 Financial Management 1266 Financial Management 1267 Financial Management 1268 Financial Management 1269 Financial Management 1270 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting 1271 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1272 Financial Management 1273 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 1274 Financial Management 84519002.RD.

RD.xls 67 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1275 Financial Management OBM Level II OBM Level III Category Reporting Operations Analysis & Management Reporting anage Reporting M 1276 Quality Management not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Security 1277 Quality Management 1278 Quality Management 1279 Quality Management Security Security Security 1280 Quality Management Security 1281 Quality Management Security 1282 Quality Management 1283 Quality Management 1284 Quality Management 1285 Quality Management 1286 Quality Management 1287 Quality Management Validation ALL ALL ALL ALL ALL 1288 Quality Management ALL 1289 Quality Management 1290 Quality Management ALL ALL 84519002.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 1291 Quality Management not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified ALL 1292 Quality Management 1293 Quality Management ALL ALL 1294 Quality Management 1295 Quality Management 1296 Quality Management 1297 Quality Management ALL ALL ALL ALL 1298 Quality Management ALL 1299 Quality Management 1300 Quality Management 1301 Quality Management 1302 Quality Management 1303 Quality Management 1304 Quality Management 1305 Quality Management 1306 Quality Management 1307 Quality Management 1308 Quality Management 1309 Quality Management ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL 84519002.RD.xls 68 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I 1310 Quality Management 1311 Quality Management OBM Level II not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category ALL ALL 1312 Quality Management 1313 Quality Management 1314 Quality Management 1315 Quality Management 1316 Quality Management 1317 Quality Management 1318 Quality Management 1319 Quality Management 1320 Quality Management 1321 Quality Management 1322 Quality Management 1323 Quality Management 1324 Quality Management 1325 Quality Management 1326 Quality Management 1327 Quality Management 1328 Quality Management ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL Monitor In-process controls Monitor In-process controls Monitor In-process controls Monitor In-process controls Monitor In-process controls Monitor In-process controls Monitor In-process controls Monitor In-process controls 1329 Quality Management 84519002.RD.xls 69 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I 1330 Quality Management 1331 Quality Management 1332 Quality Management OBM Level II not identified not identified not identified not identified not identified not identified not identified OBM Level III not identified not identified not identified not identified not identified not identified not identified Category Collect Results Collect Results Collect Results Collect Results Collect Results Collect Results Collect Results Quality Quality Quality 1333 Quality Management 1334 Quality Management 1335 Quality Management 1336 Quality Management Quality Quality Quality Quality 1337 Quality Management 1338 Quality Management 1339 Quality Management 1340 Quality Management not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Collect Results Collect Results Collect Results Collect Results Collect Results Collect Results Collect Results Collect Results Collect Results Quality Quality Quality Quality 1341 Quality Management 1342 Quality Management Quality Quality 1343 Quality Management Quality 1344 Quality Management 1345 Quality Management Quality Quality 84519002.xls 70 of 1120 .RD.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 1346 Quality Management OBM Level II not identified not identified not identified not identified not identified OBM Level III not identified not identified not identified not identified not identified Category Collect Results Collect Results Quality 1347 Quality Management 1348 Quality Management 1349 Quality Management 1350 Quality Management Quality Return Material Return Material Return Material 1351 Quality Management 1352 Quality Management 1353 Quality Management not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Test/Inspect Test/Inspect Test/Inspect 1354 Quality Management 1355 Quality Management 1356 Quality Management 1357 Quality Management 1358 Quality Management 1359 Quality Management Test/Inspect Test/Inspect Test/Inspect Test/Inspect Diagnose Event Diagnose Event Diagnose Event Quality Quality 1360 Quality Management Quality 1361 Quality Management Disposition nonconforming material Disposition nonconforming material 1362 Quality Management 84519002.xls 71 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I 1363 Quality Management OBM Level II not identified not identified not identified not identified not identified not identified not identified OBM Level III not identified not identified not identified not identified not identified not identified not identified Category Disposition nonconforming material Disposition nonconforming material Disposition nonconforming material Repair or Replace Take Action Take Action Take Action Corrective Corrective Corrective 1364 Quality Management 1365 Quality Management 1366 Quality Management 1367 Quality Management 1368 Quality Management 1369 Quality Management 1370 Quality Management 1371 Quality Management 1372 Quality Management 1373 Quality Management 1374 Quality Management not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Take Action Take Action Take Action Take Action Take Action Capture Quality Capture Quality Capture Quality Corrective Corrective Corrective Corrective Corrective 1375 Quality Management 1376 Quality Management 1377 Quality Management 1378 Quality Management Cost Cost Cost of of of Adjust Accounts 84519002.xls 72 of 1120 .RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I 1379 Quality Management 1380 Quality Management 1381 Quality Management 1382 Quality Management 1383 Quality Management OBM Level II not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Analyze Results Analyze Results Analyze Results Analyze Results Analyze Results Analyze Results Analyze Results Analyze Results Analyze Results Analyze Results Analyze Results Analyze Results Analyze Results Analyze Results Analyze Results Analyze Results Analyze Results Quality Quality Quality Quality Quality 1384 Quality Management 1385 Quality Management 1386 Quality Management 1387 Quality Management 1388 Quality Management Quality Quality Quality Quality Quality 1389 Quality Management 1390 Quality Management 1391 Quality Management 1392 Quality Management 1393 Quality Management Quality Quality Quality Quality Quality 1394 Quality Management 1395 Quality Management Quality Quality 84519002.xls 73 of 1120 .RD.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 1396 Quality Management 1397 Quality Management not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Analyze Results Analyze Results Quality Quality 1398 Quality Management 1399 Quality Management 1400 Quality Management 1401 Quality Management 1402 Quality Management 1403 Quality Management Enhance Quality Collection Plans Enhance Quality Collection Plans Specifications Specifications Specifications Specifications 1404 Quality Management 1405 Quality Management Specifications Specifications 1406 Quality Management Specifications 1407 Quality Management Collection Plans 1408 Quality Management Collection Plans 1409 Quality Management Collection Plans 1410 Quality Management Collection Plans 84519002.xls 74 of 1120 .

RD.xls Management 75 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1411 Quality Management OBM Level II not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Collection Plans 1412 Quality Management 1413 Quality Management Collection Plans Collection Plans 1414 Quality Management 1415 Quality Management Collection Plans Collection Plans 1416 Quality Management 1417 Quality Management 1418 Quality Management Collection Plans Process Audit ASL 1419 Quality Management 1420 Quality Management 1421 Quality Management ASL History History 1422 Quality Management History 1423 Quality Management 1424 Quality Management History History 1425 Quality Management Management 1426 Quality Management 84519002.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 1427 Quality Management 1428 Quality Management 1429 Quality Management 1430 Quality Management OBM Level II not identified not identified not identified not identified OBM Level III not identified not identified not identified not identified Category Management Management Management Management 1431 Quality Management not identified not identified not identified not identified not identified not identified Product Maintenance Product Maintenance Product Maintenance Product Maintenance Product Maintenance Product Maintenance not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Management 1432 Quality Management Management 1433 Quality Management 1434 Quality Management 1435 Quality Management 1436 Quality Management 1437 Product Development 1438 Product Development 1439 Product Development 1440 Product Development 1441 Product Development 1442 Product Development Management Management Management Management Maintenance Maintenance Other Other Other Reporting 1443 Product Development Product Maintenance Reporting 84519002.xls 76 of 1120 .

xls 77 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1444 Product Development OBM Level II Document Release OBM Level III not identified Category Reporting 1445 Product Development Document Release not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Reporting 1446 Product Development 1447 Product Development Document Release Document Release Reporting Reporting 1448 Product Development 1449 Product Development 1450 Product Development Document Release Document Release Document Release Reporting Reporting Reporting 1451 Product Development 1452 Product Development 1453 Product Development 1454 Product Development 1455 Product Development 1456 Product Development 1457 Product Development 1458 Product Development Document Release Document Release Document Release Document Release Document Release Document Release Document Release Document Release Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting 1459 Product Development Document Release Reporting 84519002.RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I 1460 Product Development 1461 Product Development OBM Level II Document Release Document Release OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Reporting Reporting 1462 Product Development 1463 Product Development Document Release Document Release Reporting Reporting 1464 Product Development Document Release Security 1465 Product Development 1466 Product Development 1467 Product Development Document Release Document Release Document Release Security Security Security 1468 Product Development Document Release Security 1469 Product Development Document Release Security 1470 Product Development 1471 Product Development 1472 Product Development 1473 Product Development 1474 Product Development 1475 Product Development 1476 Product Development Document Release Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Validation Change Policy Change Policy Change Policy Change Policy Change Policy Change Policy 1477 Product Development 84519002.RD.xls Design Engineering Change Policy 78 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I 1478 Product Development 1479 Product Development 1480 Product Development 1481 Product Development OBM Level II Design Engineering Design Engineering Design Engineering Design Engineering OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Change Policy Change Policy Change Policy Change Policy 1482 Product Development Design Engineering Change Policy 1483 Product Development 1484 Product Development 1485 Product Development 1486 Product Development 1487 Product Development 1488 Product Development 1489 Product Development 1490 Product Development 1491 Product Development 1492 Product Development 1493 Product Development Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Change Policy Control Rules Control Rules Control Rules Control Rules Control Rules Control Rules Control Rules Control Rules Control Rules Control Rules 1494 Product Development Design Engineering not identified Control Rules 84519002.RD.xls 79 of 1120 .

xls 80 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 1495 Materials Management 1496 Materials Management 1497 Materials Management 1498 Materials Management 1499 Materials Management 1500 Financial Management 1501 Financial Management 1502 Financial Management 1503 Financial Management 1504 Financial Management 1505 Financial Management 1506 Financial Management 1507 Financial Management 1508 Financial Management 1509 Financial Management 1510 Financial Management OBM Level II not identified not identified not identified not identified not identified General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Maintenance Maintenance Other Other Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close 1511 Financial Management 1512 Financial Management General Financial Accounting not identified Period Open/Close Reporting Operations Analysis & Management Reporting anage Reporting M 1513 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 84519002.

020 Process Questionnaire 02/13/2012 N o OBM Level I 1514 Financial Management OBM Level II OBM Level III Category Reporting Operations Analysis & Management Reporting anage Reporting M 1515 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1516 Financial Management 1517 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 1518 Financial Management 1519 Financial Management 1520 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 1521 Financial Management 1522 Financial Management 1523 Financial Management 1524 Financial Management 1525 Financial Management 1526 Financial Management 1527 Financial Management 1528 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting 1529 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 84519002.RD.xls 81 of 1120 .

xls 82 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1530 Financial Management 1531 Financial Management OBM Level II OBM Level III Category Reporting Reporting Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M 1532 Financial Management 1533 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 1534 Materials Management not identified not identified not identified not identified not identified not identified not identified Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Security 1535 Materials Management 1536 Materials Management 1537 Materials Management Security Security Security 1538 Materials Management Security 1539 Materials Management Security 1540 Materials Management 1541 Materials Management 1542 Materials Management 1543 Materials Management 1544 Materials Management 1545 Materials Management Validation Accuracy Programs Accuracy Programs Accuracy Programs Cycle Process Cycle Process Count Count 84519002.RD.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 1546 Materials Management 1547 Materials Management 1548 Materials Management 1549 Materials Management 1550 Materials Management 1551 Materials Management 1552 Materials Management 1553 Materials Management 1554 Materials Management 1555 Materials Management 1556 Materials Management 1557 Materials Management 1558 Materials Management 1559 Materials Management 1560 Materials Management 1561 Materials Management 1562 Materials Management 1563 Materials Management 1564 Materials Management 1565 Materials Management OBM Level II Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Cycle Process Cycle Process Cycle Process Cycle Process Inventory Adjustment Inventory Adjustment Inventory Adjustment Inventory Adjustment Inventory Adjustment Inventory Adjustment Inventory Adjustment Inventory Adjustment Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Count Count Count Count 84519002.xls 83 of 1120 .

xls OBM Level II Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Accuracy Programs Accuracy Programs Accuracy Programs Accuracy Programs Accuracy Programs Accuracy Programs Cycle Process Count Physical Inventory Physical Inventory Maintenance Maintenance Other Other Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open 84 of 1120 Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting not identified not identified not identified not identified not identified not identified not identified .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 1566 Materials Management 1567 Materials Management 1568 Materials Management 1569 Materials Management 1570 Materials Management 1571 Materials Management 1572 Materials Management 1573 Materials Management 1574 Materials Management 1575 Financial Management 1576 Financial Management 1577 Financial Management 1578 Financial Management 1579 Financial Management 1580 Financial Management 1581 Financial Management 1582 Financial Management 1583 Financial Management 1584 Financial Management 1585 Financial Management 1586 Financial Management 84519002.

020 Process Questionnaire 02/13/2012 N o OBM Level I 1587 Financial Management 1588 Financial Management 1589 Financial Management 1590 Financial Management 1591 Financial Management 1592 Financial Management 1593 Financial Management OBM Level II General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III not identified not identified not identified not identified not identified Category Period Open Period Open Period Open Period Open/Close Period Open/Close Reporting Reporting Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M 1594 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1595 Financial Management 1596 Financial Management 1597 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 1598 Financial Management 1599 Financial Management 1600 Financial Management 1601 Financial Management 1602 Financial Management 1603 Financial Management 1604 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting Reporting Reporting Reporting Reporting 84519002.RD.xls 85 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I 1605 Financial Management 1606 Financial Management 1607 Financial Management 1608 Financial Management OBM Level II OBM Level III Category Reporting Reporting Reporting Reporting Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M 1609 Financial Management 1610 Financial Management 1611 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 1612 Financial Management 1613 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 1614 Financial Management Operations Analysis & Management Reporting anage Product Costing M Security 1615 Financial Management 1616 Financial Management 1617 Financial Management 1618 Financial Management 1619 Financial Management Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Security Security Security Security Security 1620 Financial Management 1621 Financial Management 1622 Financial Management 1623 Financial Management Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Validation Cost Analysis Cost Analysis Cost Analysis 84519002.RD.xls 86 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I 1624 Financial Management 1625 Financial Management 1626 Financial Management 1627 Financial Management 1628 Financial Management 1629 Financial Management 1630 Financial Management 1631 Financial Management 1632 Financial Management 1633 Financial Management 1634 Financial Management 1635 Financial Management 1636 Product Development 1637 Product Development 1638 Product Development 1639 Product Development OBM Level II OBM Level III Category Cost Analysis Cost Analysis Cost Analysis Cost Analysis Cost Analysis Cost Method Cost Method Cost Method Cost Method Period Close Period Close Period Close Maintenance Maintenance Other Other Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M General Financial Accounting General Financial Accounting General Financial Accounting Design Engineering Design Engineering Design Engineering Design Engineering not identified not identified not identified not identified not identified not identified not identified 1640 Product Development 1641 Financial Management Design Engineering not identified Other Reporting Operations Analysis & Management Reporting anage Reporting M 1642 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1643 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 84519002.xls 87 of 1120 .RD.

xls 88 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 1644 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1645 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1646 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1647 Financial Management 1648 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 1649 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1650 Financial Management 1651 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 1652 Financial Management 1653 Financial Management 1654 Financial Management 1655 Financial Management 1656 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting Reporting Reporting 1657 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 84519002.

020 Process Questionnaire 02/13/2012 N o OBM Level I 1658 Financial Management OBM Level II OBM Level III Category Reporting Operations Analysis & Management Reporting anage Reporting M 1659 Financial Management 1660 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 1661 Financial Management 1662 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 1663 Product Development Design Engineering not identified Security 1664 Product Development 1665 Product Development 1666 Product Development Design Engineering Design Engineering Design Engineering not identified not identified not identified Security Security Security 1667 Product Development Design Engineering not identified Security 1668 Product Development Design Engineering not identified Security 1669 Product Development Design Engineering not identified Validation 1670 Product Development 1671 Product Development 1672 Product Development 1673 Product Development 84519002.xls Design Engineering Design Engineering Design Engineering Design Engineering not identified not identified not identified not identified Costing Costing Costing ECN 89 of 1120 .RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I 1674 Product Development 1675 Product Development 1676 Product Development 1677 Product Development 1678 Product Development 1679 Product Development 1680 Product Development 1681 Product Development 1682 Product Development 1683 Product Development 1684 Product Development 1685 Product Development OBM Level II Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Initiating Products Initiating Products Initiating Products Initiating Products Initiating Products Pricing Pricing Pricing Procurement Procurement Procurement Procurement New New New New New 1686 Product Development 1687 Product Development 1688 Product Development 1689 Product Development 1690 Product Development 1691 Product Development 1692 Product Development 1693 Product Development 1694 Order Fulfillment 1695 Order Fulfillment Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering Design Engineering not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Procurement Prototype Prototype Prototype Prototype Prototype Costing ECN Maintenance Maintenance 84519002.xls 90 of 1120 .RD.

RD.xls 91 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1696 Order Fulfillment 1697 Order Fulfillment 1698 Order Fulfillment 1699 Financial Management 1700 Financial Management 1701 Financial Management 1702 Financial Management 1703 Financial Management 1704 Financial Management 1705 Financial Management 1706 Financial Management 1707 Financial Management 1708 Financial Management 1709 Financial Management OBM Level II not identified not identified not identified General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Other Other Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close 1710 Financial Management 1711 Product Development General Financial Accounting Design Engineering not identified not identified Period Open/Close Reporting 1712 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1713 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 84519002.

RD.xls Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 92 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 1714 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1715 Financial Management 1716 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 1717 Financial Management 1718 Financial Management 1719 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 1720 Financial Management 1721 Financial Management 1722 Financial Management 1723 Financial Management 1724 Financial Management 1725 Financial Management 1726 Financial Management 1727 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting 1728 Financial Management 1729 Financial Management 1730 Financial Management 84519002.

020 Process Questionnaire 02/13/2012 N o OBM Level I 1731 Financial Management 1732 Financial Management OBM Level II OBM Level III Category Reporting Reporting Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M 1733 Order Fulfillment not identified not identified Security 1734 Order Fulfillment 1735 Order Fulfillment 1736 Order Fulfillment not identified not identified not identified not identified not identified not identified Security Security Security 1737 Order Fulfillment not identified not identified Security 1738 Order Fulfillment not identified not identified Security 1739 Order Fulfillment not identified not identified not identified not identified not identified not identified not identified not identified Manage Customers Manage Customers Manage Customers Setup Order Process Validation Commissions Commissions Commissions Commissions Commissions Commissions Customer Information Customer Information Customer Information Exception Handling 1740 Sales and Market ManagementCompensation Strategy 1741 Sales and Market ManagementCompensation Strategy 1742 Sales and Market ManagementCompensation Strategy 1743 Sales and Market ManagementCompensation Strategy 1744 Sales and Market ManagementCompensation Strategy 1745 Sales and Market ManagementCompensation Strategy 1746 Order Fulfillment 1747 Order Fulfillment 1748 Order Fulfillment 1749 Order Fulfillment Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling 84519002.xls 93 of 1120 .RD.

xls 94 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 1750 Order Fulfillment 1751 Order Fulfillment 1752 Order Fulfillment OBM Level II Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling OBM Level III Setup Order Process Setup Order Process Setup Order Process Category Exception Handling Exception Handling Exception Handling 1753 Order Fulfillment 1754 Order Fulfillment 1755 Order Fulfillment 1756 Order Fulfillment 1757 Order Fulfillment 1758 Order Fulfillment 1759 Order Fulfillment 1760 Order Fulfillment 1761 Order Fulfillment 1762 Order Fulfillment 1763 Order Fulfillment 1764 Order Fulfillment 1765 Order Fulfillment 1766 Order Fulfillment 1767 Order Fulfillment 1768 Order Fulfillment 1769 Order Fulfillment 1770 Order Fulfillment 1771 Order Fulfillment 1772 Order Fulfillment 1773 Order Fulfillment 1774 Order Fulfillment Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Order Pricing Order Pricing Order Pricing Order Pricing Order Pricing Order Pricing Order Pricing Order Pricing Order Pricing Order Pricing Order Pricing Order Pricing Order Pricing Order Pricing Order Taking Order Taking Order Taking Order Taking Order Taking Order Taking Order Taking Order Taking 84519002.

xls 95 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1775 Order Fulfillment 1776 Order Fulfillment 1777 Order Fulfillment 1778 Order Fulfillment OBM Level II Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling OBM Level III Setup Order Process Setup Order Process Setup Order Process Setup Order Process Category Order Taking Order Taking Order Taking Order Taking 1779 Order Fulfillment 1780 Order Fulfillment 1781 Order Fulfillment 1782 Order Fulfillment 1783 Order Fulfillment 1784 Order Fulfillment 1785 Order Fulfillment 1786 Order Fulfillment 1787 Order Fulfillment 1788 Order Fulfillment 1789 Order Fulfillment 1790 Order Fulfillment 1791 Order Fulfillment 1792 Order Fulfillment 1793 Order Fulfillment 1794 Order Fulfillment 1795 Order Fulfillment 1796 Order Fulfillment 1797 Order Fulfillment 1798 Order Fulfillment Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Order Taking Order Taking Order Taking Order Taking Order Taking Order Taking Order Taking Order Taking Order Types Order Types Order Types Order Types Order Types Order Types Order Types Order Types Product Types Product Types Product Types Product Types 84519002.RD.

RD.xls Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Manage Customers Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Product Types Product Types Product Types Product Types Product Types Product Types Product Types Product Types Product Types Order Taking Order Taking Order Taking Order Types Order Types Order Types Order Types Customer Information Order Pricing Order Taking Maintenance Maintenance Other Other 96 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1799 Order Fulfillment 1800 Order Fulfillment OBM Level II Order Entry & Scheduling Order Entry & Scheduling OBM Level III Setup Order Process Setup Order Process Category Product Types Product Types 1801 Order Fulfillment 1802 Order Fulfillment 1803 Order Fulfillment 1804 Order Fulfillment 1805 Order Fulfillment 1806 Order Fulfillment 1807 Order Fulfillment 1808 Order Fulfillment 1809 Order Fulfillment 1810 Order Fulfillment 1811 Order Fulfillment 1812 Order Fulfillment 1813 Order Fulfillment 1814 Order Fulfillment 1815 Order Fulfillment 1816 Order Fulfillment 1817 Order Fulfillment 1818 Order Fulfillment 1819 Order Fulfillment 1820 Order Fulfillment 1821 Order Fulfillment 1822 Order Fulfillment 1823 Order Fulfillment 84519002.

xls 97 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1824 Order Fulfillment 1825 Financial Management 1826 Financial Management 1827 Financial Management 1828 Financial Management 1829 Financial Management 1830 Financial Management 1831 Financial Management 1832 Financial Management 1833 Financial Management 1834 Financial Management 1835 Financial Management OBM Level II Order Entry & Scheduling General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III Setup Order Process not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close 1836 Financial Management 1837 Financial Management General Financial Accounting not identified Period Open/Close Reporting Operations Analysis & Management Reporting anage Reporting M 1838 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1839 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1840 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 84519002.RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I 1841 Financial Management 1842 Financial Management OBM Level II OBM Level III Category Reporting Reporting Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M 1843 Financial Management 1844 Financial Management 1845 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 1846 Financial Management 1847 Financial Management 1848 Financial Management 1849 Financial Management 1850 Financial Management 1851 Financial Management 1852 Financial Management 1853 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting 1854 Financial Management 1855 Financial Management 1856 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 1857 Financial Management 1858 Financial Management 84519002.xls Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 98 of 1120 .RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I 1859 Order Fulfillment OBM Level II Order Entry & Scheduling OBM Level III Setup Order Process Category Security 1860 Order Fulfillment 1861 Order Fulfillment 1862 Order Fulfillment Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Setup Order Process Setup Order Process Setup Order Process Security Security Security 1863 Order Fulfillment Order Entry & Scheduling Setup Order Process Security 1864 Order Fulfillment Order Entry & Scheduling Setup Order Process Security 1865 Order Fulfillment 1866 Order Fulfillment 1867 Order Fulfillment 1868 Order Fulfillment Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Setup Order Process Manage Orders Manage Orders Manage Orders Validation Backorders Backorders Backorders 1869 Order Fulfillment 1870 Order Fulfillment 1871 Order Fulfillment 1872 Order Fulfillment 1873 Order Fulfillment 1874 Order Fulfillment 1875 Order Fulfillment 1876 Order Fulfillment 1877 Order Fulfillment 84519002.xls Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Manage Orders Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Backorders Documents Documents Documents Documents Documents Documents Documents Documents 99 of 1120 .RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I 1878 Order Fulfillment 1879 Order Fulfillment 1880 Order Fulfillment 1881 Order Fulfillment 1882 Order Fulfillment 1883 Order Fulfillment 1884 Order Fulfillment 1885 Order Fulfillment 1886 Order Fulfillment 1887 Order Fulfillment 1888 Order Fulfillment 1889 Order Fulfillment 1890 Order Fulfillment 1891 Order Fulfillment 1892 Order Fulfillment OBM Level II Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling OBM Level III Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Category Exception Handling Exception Handling Exception Handling Exception Handling Exception Handling Ship Confirmation Ship Confirmation Ship Confirmation Ship Confirmation Ship Confirmation Ship Confirmation Ship Confirmation Ship Confirmation Shipment Release Shipment Release 1893 Order Fulfillment 1894 Order Fulfillment 1895 Order Fulfillment 1896 Order Fulfillment 1897 Order Fulfillment 1898 Order Fulfillment Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Shipment Release Shipment Release Shipment Release Shipment Release Shipment Release Shipment Release 84519002.RD.xls 100 of 1120 .

xls 101 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 1899 Order Fulfillment 1900 Order Fulfillment 1901 Order Fulfillment 1902 Order Fulfillment 1903 Order Fulfillment 1904 Order Fulfillment 1905 Order Fulfillment 1906 Order Fulfillment 1907 Order Fulfillment 1908 Order Fulfillment 1909 Order Fulfillment 1910 Order Fulfillment 1911 Order Fulfillment 1912 Financial Management 1913 Financial Management 1914 Financial Management 1915 Financial Management 1916 Financial Management 1917 Financial Management 1918 Financial Management OBM Level II Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Setup Order Process Category Shipment Release Peak Statistics Peak Statistics Peak Statistics Peak Statistics Peak Statistics Backorders Documents Maintenance Maintenance Other Other Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified 84519002.

RD.xls Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 102 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1919 Financial Management 1920 Financial Management 1921 Financial Management 1922 Financial Management OBM Level II General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III not identified not identified not identified not identified Category Period Open Period Open Period Open Period Open/Close 1923 Financial Management 1924 Financial Management General Financial Accounting not identified Period Open/Close Reporting Operations Analysis & Management Reporting anage Reporting M 1925 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1926 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1927 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1928 Financial Management 1929 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 1930 Financial Management 1931 Financial Management 1932 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 1933 Financial Management 1934 Financial Management 84519002.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 1935 Financial Management 1936 Financial Management 1937 Financial Management 1938 Financial Management 1939 Financial Management 1940 Financial Management OBM Level II OBM Level III Category Reporting Reporting Reporting Reporting Reporting Reporting Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M 1941 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 1942 Financial Management 1943 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 1944 Financial Management 1945 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 1946 Order Fulfillment Customer Returns not identified not identified not identified not identified not identified Security 1947 Order Fulfillment 1948 Order Fulfillment 1949 Order Fulfillment Customer Returns Customer Returns Customer Returns Security Security Security 1950 Order Fulfillment Customer Returns Security 84519002.xls 103 of 1120 .

xls 104 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 1951 Order Fulfillment OBM Level II Customer Returns OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Security 1952 Order Fulfillment 1953 Order Fulfillment 1954 Order Fulfillment 1955 Order Fulfillment 1956 Order Fulfillment 1957 Order Fulfillment 1958 Order Fulfillment 1959 Order Fulfillment Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Validation Cost Cost Cost Credit Credit Credit Credit 1960 Order Fulfillment 1961 Order Fulfillment 1962 Order Fulfillment 1963 Order Fulfillment 1964 Order Fulfillment 1965 Order Fulfillment 1966 Order Fulfillment 1967 Order Fulfillment 1968 Order Fulfillment 1969 Order Fulfillment 1970 Order Fulfillment 1971 Order Fulfillment Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Credit Credit Credit Credit Credit Inventory Inventory Repair Repair Return Shipment Return Shipment Return Shipment 84519002.

RD.xls 105 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 1972 Order Fulfillment 1973 Order Fulfillment 1974 Order Fulfillment 1975 Order Fulfillment 1976 Order Fulfillment 1977 Order Fulfillment 1978 Order Fulfillment 1979 Order Fulfillment 1980 Order Fulfillment 1981 Order Fulfillment 1982 Order Fulfillment OBM Level II Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Return Shipment Rework Rework Rework RMA RMA RMA RMA RMA RMA RMA 1983 Order Fulfillment 1984 Order Fulfillment 1985 Order Fulfillment 1986 Order Fulfillment 1987 Order Fulfillment 1988 Order Fulfillment 1989 Order Fulfillment 1990 Planning and Forecasting 1991 Planning and Forecasting 1992 Planning and Forecasting 1993 Planning and Forecasting 1994 Planning and Forecasting 1995 Planning and Forecasting Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan RMA RMA RMA RMA RMA RMA Receiving RMA Receiving Maintenance Maintenance Other Other Other Reporting 84519002.

020 Process Questionnaire 02/13/2012 N o OBM Level I 1996 Planning and Forecasting 1997 Planning and Forecasting 1998 Planning and Forecasting 1999 Planning and Forecasting 2000 Planning and Forecasting 2001 Planning and Forecasting 2002 Planning and Forecasting 2003 Planning and Forecasting OBM Level II Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting 2004 Planning and Forecasting Distribution Resources Plan Reporting 2005 Planning and Forecasting 2006 Planning and Forecasting Distribution Resources Plan Distribution Resources Plan Reporting Reporting 2007 Planning and Forecasting 2008 Planning and Forecasting Distribution Resources Plan Distribution Resources Plan Reporting Reporting 2009 Planning and Forecasting Distribution Resources Plan Security 2010 Planning and Forecasting 2011 Planning and Forecasting 2012 Planning and Forecasting 84519002.RD.xls Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Security Security Security 106 of 1120 .

xls Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan 107 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 2013 Planning and Forecasting OBM Level II Distribution Resources Plan OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Security 2014 Planning and Forecasting Distribution Resources Plan Security 2015 Planning and Forecasting 2016 Planning and Forecasting 2017 Planning and Forecasting 2018 Planning and Forecasting 2019 Planning and Forecasting 2020 Planning and Forecasting 2021 Planning and Forecasting 2022 Planning and Forecasting 2023 Planning and Forecasting 2024 Planning and Forecasting 2025 Planning and Forecasting Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Validation Distribution Network Distribution Network Distribution Network Distribution Network Distribution Network Distribution Network Distribution Network Distribution Network Distribution Network Distribution Network Distribution Network Distribution Network Distribution Network Distribution Network Distribution Network 2026 Planning and Forecasting 2027 Planning and Forecasting 2028 Planning and Forecasting 2029 Planning and Forecasting 2030 Planning and Forecasting 84519002.

020 Process Questionnaire 02/13/2012 N o OBM Level I 2031 Planning and Forecasting 2032 Planning and Forecasting 2033 Planning and Forecasting 2034 Planning and Forecasting OBM Level II Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Distribution Network Distribution Network Inter-warehouse Fulfillment Inter-warehouse Fulfillment Inter-warehouse Fulfillment Inter-warehouse Fulfillment Inter-warehouse Fulfillment Inter-warehouse Fulfillment Material Planning Material Planning Material Planning Material Planning Material Planning Material Planning Material Planning Material Planning Material Planning Material Planning Material Planning Material Planning Material Planning Material Planning 2035 Planning and Forecasting 2036 Planning and Forecasting 2037 Planning and Forecasting 2038 Planning and Forecasting 2039 Planning and Forecasting 2040 Planning and Forecasting 2041 Planning and Forecasting 2042 Planning and Forecasting Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan 2043 Sales and Market Managementnot 2044 Materials Management 2045 Materials Management 2046 Materials Management 2047 Materials Management 2048 Materials Management 2049 Materials Management 2050 Planning and Forecasting 2051 Planning and Forecasting 2052 Planning and Forecasting identified Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Distribution Resources Plan Distribution Resources Plan Distribution Resources Plan 84519002.xls 108 of 1120 .RD.

RD.xls General Financial Accounting not identified Period Open/Close Reporting 109 of 1120 Operations Analysis & Management Reporting anage Reporting M .020 Process Questionnaire 02/13/2012 N o OBM Level I 2053 Planning and Forecasting 2054 Planning and Forecasting OBM Level II Distribution Resources Plan Distribution Resources Plan OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Material Planning Material Planning Maintenance Maintenance Other Other Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close 2055 Sales and Market Managementnot 2056 Sales and Market Managementnot 2057 Sales and Market Managementnot 2058 Sales and Market Managementnot 2059 Sales and Market Managementnot 2060 Financial Management 2061 Financial Management 2062 Financial Management 2063 Financial Management 2064 Financial Management 2065 Financial Management 2066 Financial Management 2067 Financial Management 2068 Financial Management 2069 Financial Management 2070 Financial Management identified identified identified identified identified General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting 2071 Financial Management 2072 Financial Management 84519002.

xls 110 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 2073 Financial Management OBM Level II OBM Level III Category Reporting Operations Analysis & Management Reporting anage Reporting M 2074 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 2075 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 2076 Financial Management 2077 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 2078 Financial Management 2079 Financial Management 2080 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 2081 Financial Management 2082 Financial Management 2083 Financial Management 2084 Financial Management 2085 Financial Management 2086 Financial Management 2087 Financial Management 2088 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting 84519002.RD.

RD.xls 111 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 2089 Financial Management OBM Level II OBM Level III Category Reporting Operations Analysis & Management Reporting anage Reporting M 2090 Financial Management 2091 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 2092 Financial Management 2093 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 2094 Sales and Market Managementnot identified identified identified identified identified identified identified identified identified identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Security 2095 Sales and Market Managementnot 2096 Sales and Market Managementnot 2097 Sales and Market Managementnot Security Security Security 2098 Sales and Market Managementnot Security 2099 Sales and Market Managementnot Security 2100 Sales and Market Managementnot 2101 Sales and Market Managementnot 2102 Sales and Market Managementnot Validation General General 2103 Sales and Market Managementnot General 84519002.

RD.xls General 112 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II identified identified identified identified identified identified identified identified identified identified OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category General General General 2104 Sales and Market Managementnot 2105 Sales and Market Managementnot 2106 Sales and Market Managementnot 2107 Sales and Market Managementnot 2108 Sales and Market Managementnot 2109 Sales and Market Managementnot General General General 2110 Sales and Market Managementnot 2111 Sales and Market Managementnot General General 2112 Sales and Market Managementnot General 2113 Sales and Market Managementnot General 2114 Sales and Market Managementnot 2115 Sales and Market Managementnot 2116 Sales and Market Managementnot 2117 Sales and Market Managementnot 2118 Sales and Market Managementnot identified identified identified identified identified identified not identified not identified not identified not identified not identified not identified General General General General General 2119 Sales and Market Managementnot 84519002.

RD.xls Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting Reporting Reporting 113 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II identified identified identified identified identified identified identified identified identified identified identified identified identified identified OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category General General General General General General General General General General General Disconnected Disconnected Disconnected 2120 Sales and Market Managementnot 2121 Sales and Market Managementnot 2122 Sales and Market Managementnot 2123 Sales and Market Managementnot 2124 Sales and Market Managementnot 2125 Sales and Market Managementnot 2126 Sales and Market Managementnot 2127 Sales and Market Managementnot 2128 Sales and Market Managementnot 2129 Sales and Market Managementnot 2130 Sales and Market Managementnot 2131 Sales and Market Managementnot 2132 Sales and Market Managementnot 2133 Sales and Market Managementnot 2134 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 2135 Financial Management 2136 Financial Management 2137 Financial Management 2138 Financial Management 2139 Financial Management 84519002.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 2140 Financial Management OBM Level II OBM Level III Category Reporting Operations Analysis & Management Reporting anage Reporting M 2141 Financial Management 2142 Financial Management 2143 Financial Management 2144 Financial Management 2145 Financial Management 2146 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting Reporting Reporting Reporting Contact Management Contact Management Contact Management Contact Management Contact Management 2147 Sales and Market ManagementPre-Sales Activity 2148 Sales and Market ManagementPre-Sales Activity 2149 Sales and Market ManagementPre-Sales Activity 2150 Sales and Market ManagementPre-Sales Activity 2151 Sales and Market ManagementPre-Sales Activity not identified not identified not identified not identified not identified 2152 Sales and Market ManagementPre-Sales Activity not identified Contact Management 2153 Sales and Market ManagementPre-Sales Activity 2154 Sales and Market ManagementPre-Sales Activity not identified not identified Contact Management Contact Management 84519002.xls 114 of 1120 .

RD.xls 115 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 2155 Sales and Market ManagementPre-Sales Activity 2156 Sales and Market ManagementPre-Sales Activity 2157 Sales and Market Managementnot Generate Opportunities Contact Management Contact Management Contact Management Product Product Product Product Product Opportunity Management Opportunity Management Opportunity Management Opportunity Management Opportunity Management not identified not identified not identified Manage Product Manage Product identified 2158 Sales and Market ManagementProduct Strategy 2159 Sales and Market ManagementProduct Strategy 2160 Sales and Market ManagementProduct Strategy 2161 Sales and Market Managementnot 2162 Sales and Market Managementnot identified identified not identified not identified Develop Opportunities 2163 Sales and Market ManagementPre-Sales Activity 2164 Sales and Market ManagementPre-Sales Activity 2165 Sales and Market ManagementPre-Sales Activity Generate Opportunities Generate Opportunities 2166 Sales and Market ManagementPre-Sales Activity 2167 Sales and Market ManagementPre-Sales Activity not identified Forecast Sales 2168 Sales and Market ManagementPre-Sales Activity Manage Opportunity Opportunity Management 84519002.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III not identified Create Distribution Strategy Create Distribution Strategy Create Distribution Strategy Create Distribution Strategy Create Distribution Strategy Create Distribution Strategy Category Opportunity Management Territory Management Territory Management Territory Management Territory Management Territory Management Territory Management Territory Management Territory Management Territory Management Territory Management Territory Management Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Promotion Management 116 of 1120 2169 Sales and Market ManagementPre-Sales Activity 2170 Sales and Market ManagementDistribution Program 2171 Sales and Market ManagementDistribution Program 2172 Sales and Market ManagementDistribution Program 2173 Sales and Market ManagementDistribution Program 2174 Sales and Market ManagementDistribution Program 2175 Sales and Market ManagementDistribution Program 2176 Sales and Market ManagementDistribution Program 2177 Sales and Market ManagementDistribution Program not identified Create Distribution Strategy 2178 Sales and Market ManagementPre-Sales Activity 2179 Sales and Market ManagementPre-Sales Activity 2180 Sales and Market ManagementDistribution Program 2181 Sales and Market ManagementPre-Sales Activity 2182 Sales and Market ManagementCompensation Strategy 2183 Sales and Market ManagementCompensation Strategy 2184 Sales and Market ManagementPre-Sales Activity 2185 Sales and Market ManagementPre-Sales Activity 2186 Sales and Market ManagementPre-Sales Activity 2187 Sales and Market ManagementPre-Sales Activity 2188 Sales and Market ManagementProduct Strategy 84519002.xls not identified not identified Create Distribution Strategy Forecast Sales not identified not identified Forecast Sales Forecast Sales Forecast Sales Forecast Sales Position Products .

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Position Products Position Products Category Promotion Management Promotion Management Promotion Management Promotion Management Event Management Event Management Event Management Event Management Event Management Event Management Event Management Event Management Event Management Event Management Event Management Event Management 2189 Sales and Market ManagementProduct Strategy 2190 Sales and Market ManagementProduct Strategy 2191 Sales and Market ManagementProduct Strategy 2192 Sales and Market ManagementProduct Strategy 2193 Sales and Market ManagementProduct Strategy 2194 Sales and Market ManagementProduct Strategy 2195 Sales and Market ManagementProduct Strategy 2196 Sales and Market ManagementProduct Strategy 2197 Sales and Market ManagementProduct Strategy 2198 Sales and Market ManagementProduct Strategy 2199 Sales and Market ManagementProduct Strategy 2200 Sales and Market ManagementProduct Strategy 2201 Sales and Market ManagementProduct Strategy 2202 Sales and Market ManagementProduct Strategy 2203 Sales and Market ManagementProduct Strategy 2204 Sales and Market ManagementProduct Strategy Position Products Position Products Position Products Position Products Position Products Position Products Position Products Position Products Position Products Position Products Position Products Position Products Position Products Position Products 2205 Sales and Market ManagementProduct Strategy Position Products Literature Fulfillment 84519002.xls 117 of 1120 .

xls 118 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category Literature Fulfillment 2206 Sales and Market ManagementProduct Strategy Position Products 2207 Sales and Market ManagementProduct Strategy Position Products Literature Fulfillment 2208 Sales and Market ManagementProduct Strategy Position Products Literature Fulfillment 2209 Sales and Market ManagementProduct Strategy Position Products Literature Fulfillment 2210 Sales and Market ManagementProduct Strategy Position Products Literature Fulfillment 2211 Sales and Market ManagementProduct Strategy 2212 Sales and Market ManagementCompensation Strategy 2213 Sales and Market ManagementCompensation Strategy 2214 Sales and Market ManagementCompensation Strategy 2215 Sales and Market ManagementCompensation Strategy 2216 Sales and Market ManagementCompensation Strategy 2217 Sales and Market ManagementCompensation Strategy 2218 Sales and Market ManagementCompensation Strategy 2219 Sales and Market ManagementCompensation Strategy 2220 Sales and Market ManagementCompensation Strategy 2221 Sales and Market ManagementCompensation Strategy Position Products Literature Fulfillment Maintenance Maintenance Other Other Other Period Close Period Close Period Close Period Close Period Close not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified 84519002.RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Period Close Period Open Period Open Period Open Period Open Period Open/Close 2222 Sales and Market ManagementCompensation Strategy 2223 Sales and Market ManagementCompensation Strategy 2224 Sales and Market ManagementCompensation Strategy 2225 Sales and Market ManagementCompensation Strategy 2226 Sales and Market ManagementCompensation Strategy 2227 Sales and Market ManagementCompensation Strategy 2228 Sales and Market ManagementCompensation Strategy 2229 Sales and Market ManagementCompensation Strategy Period Open/Close Reporting 2230 Sales and Market ManagementCompensation Strategy Reporting 2231 Sales and Market ManagementCompensation Strategy Reporting 2232 Sales and Market ManagementCompensation Strategy not identified not identified not identified not identified not identified not identified Reporting 2233 Sales and Market ManagementCompensation Strategy 2234 Sales and Market ManagementCompensation Strategy Reporting Reporting 2235 Sales and Market ManagementCompensation Strategy 2236 Sales and Market ManagementCompensation Strategy 2237 Sales and Market ManagementCompensation Strategy Reporting Reporting Reporting 84519002.xls 119 of 1120 .RD.

xls Security Security Security 120 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting 2238 Sales and Market ManagementCompensation Strategy 2239 Sales and Market ManagementCompensation Strategy 2240 Sales and Market ManagementCompensation Strategy 2241 Sales and Market ManagementCompensation Strategy 2242 Sales and Market ManagementCompensation Strategy 2243 Sales and Market ManagementCompensation Strategy 2244 Sales and Market ManagementCompensation Strategy 2245 Sales and Market ManagementCompensation Strategy 2246 Sales and Market ManagementCompensation Strategy Reporting 2247 Sales and Market ManagementCompensation Strategy 2248 Sales and Market ManagementCompensation Strategy Reporting Reporting 2249 Sales and Market ManagementCompensation Strategy 2250 Sales and Market ManagementCompensation Strategy Reporting Reporting 2251 Sales and Market ManagementCompensation Strategy Security 2252 Sales and Market ManagementCompensation Strategy 2253 Sales and Market ManagementCompensation Strategy 2254 Sales and Market ManagementCompensation Strategy 84519002.RD.

xls 121 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III not identified not identified not identified not identified Category Security 2255 Sales and Market ManagementCompensation Strategy 2256 Sales and Market ManagementCompensation Strategy Security 2257 Sales and Market ManagementCompensation Strategy 2258 Sales and Market ManagementCompensation Strategy Validation Collection 2259 Sales and Market ManagementCompensation Strategy Create Compensation Plans Collection 2260 Sales and Market ManagementCompensation Strategy 2261 Sales and Market ManagementCompensation Strategy not identified not identified not identified not identified not identified not identified Collection Collection 2262 Sales and Market ManagementCompensation Strategy 2263 Sales and Market ManagementCompensation Strategy 2264 Sales and Market ManagementCompensation Strategy Collection Collection Collection 2265 Sales and Market ManagementCompensation Strategy Collection 2266 Sales and Market ManagementCompensation Strategy Create Compensation Plans Collection 2267 Sales and Market ManagementCompensation Strategy Create Compensation Plans Comp Plan 84519002.

xls 122 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 2268 Sales and Market ManagementCompensation Strategy 2269 Sales and Market ManagementCompensation Strategy 2270 Sales and Market ManagementCompensation Strategy Create Compensation Plans Comp Plan Comp Plan Comp Plan not identified not identified 2271 Sales and Market ManagementCompensation Strategy Create Compensation Plans Comp Plan 2272 Sales and Market ManagementCompensation Strategy 2273 Sales and Market ManagementCompensation Strategy 2274 Sales and Market ManagementDistribution Program Create Compensation Plans Comp Plan Comp Plan Comp Plan not identified not identified 2275 Sales and Market ManagementCompensation Strategy Create Compensation Plans Comp Plan 2276 Sales and Market ManagementCompensation Strategy Create Compensation Plans Comp Plan 2277 Sales and Market ManagementCompensation Strategy Create Compensation Plans Comp Plan 84519002.RD.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 2278 Sales and Market ManagementCompensation Strategy Create Compensation Plans Comp Plan 2279 Sales and Market ManagementCompensation Strategy 2280 Sales and Market ManagementCompensation Strategy 2281 Sales and Market ManagementCompensation Strategy 2282 Sales and Market ManagementCompensation Strategy 2283 Sales and Market ManagementCompensation Strategy 2284 Sales and Market ManagementCompensation Strategy 2285 Sales and Market ManagementCompensation Strategy 2286 Sales and Market ManagementCompensation Strategy 2287 Sales and Market ManagementCompensation Strategy 2288 Sales and Market ManagementCompensation Strategy 2289 Sales and Market ManagementCompensation Strategy 2290 Human Resource Management Information Management 2291 Human Resource Management Information Management 2292 Human Resource Management Information Management 2293 Human Resource Management Information Management 2294 Human Resource Management Information Management 2295 Financial Management General Financial Accounting Create Compensation Plans Create Compensation Plans Create Compensation Plans Create Compensation Plans Create Compensation Plans Create Compensation Plans Create Compensation Plans Create Compensation Plans Create Compensation Plans Create Compensation Plans Create Compensation Plans not identified not identified not identified not identified not identified not identified Comp Plan Payment Payment Organization Organization Organization Organization Organization Reporting Reporting Reporting Maintenance Maintenance Other Other Other Period Close 84519002.xls 123 of 1120 .

xls Perform Reporting Perform Reporting Reporting Reporting 124 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 2296 Financial Management 2297 Financial Management 2298 Financial Management 2299 Financial Management 2300 Financial Management 2301 Financial Management 2302 Financial Management 2303 Financial Management 2304 Financial Management 2305 Financial Management OBM Level II General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close 2306 Financial Management General Financial Accounting not identified Perform Reporting Period Open/Close Reporting 2307 Human Resource Management Information Management 2308 Human Resource Management Information Management Perform Reporting Reporting 2309 Human Resource Management Information Management Perform Reporting Reporting 2310 Human Resource Management Information Management Perform Reporting Reporting 2311 Human Resource Management Information Management 2312 Human Resource Management Information Management 84519002.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Perform Reporting Perform Reporting Perform Reporting Category Reporting Reporting Reporting 2313 Human Resource Management Information Management 2314 Human Resource Management Information Management 2315 Human Resource Management Information Management 2316 Human Resource Management Information Management 2317 Human Resource Management Information Management 2318 Human Resource Management Information Management 2319 Human Resource Management Information Management 2320 Human Resource Management Information Management 2321 Human Resource Management Information Management 2322 Human Resource Management Information Management 2323 Human Resource Management Information Management Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting 2324 Human Resource Management Information Management Perform Reporting Reporting 2325 Human Resource Management Information Management 2326 Human Resource Management Information Management Perform Reporting Perform Reporting Reporting Reporting 2327 Human Resource Management Information Management 2328 Human Resource Management Information Management Perform Reporting Perform Reporting Reporting Reporting 2329 Human Resource Management not identified 84519002.xls not identified Security 125 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III not identified not identified not identified Category Security Security Security 2330 Human Resource Management not identified 2331 Human Resource Management not identified 2332 Human Resource Management not identified 2333 Human Resource Management not identified not identified Security 2334 Human Resource Management not identified not identified Security 2335 Human Resource Management not identified not identified Validation 2336 Human Resource Management Total Compensation 2337 Human Resource Management Total Compensation 2338 Human Resource Management Total Compensation 2339 Human Resource Management Total Compensation 2340 Human Resource Management Total Compensation 2341 Human Resource Management Total Compensation 2342 Human Resource Management Total Compensation 2343 Human Resource Management Total Compensation Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Benefits Benefits Benefits Benefits Benefits Benefits Benefits Benefits 2344 Human Resource Management Total Compensation 2345 Human Resource Management Total Compensation 2346 Human Resource Management Total Compensation Administrate Benefits Administrate Benefits Administrate Benefits Benefits Benefits Benefits 2347 Human Resource Management Total Compensation Administrate Benefits Benefits 84519002.RD.xls 126 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 2348 Human Resource Management Total Compensation 2349 Human Resource Management Total Compensation 2350 Human Resource Management Total Compensation 2351 Human Resource Management Total Compensation 2352 Human Resource Management Total Compensation 2353 Human Resource Management Total Compensation 2354 Human Resource Management Total Compensation Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Benefits Benefits Benefits Benefits Benefits Benefits Benefits 2355 Human Resource Management Total Compensation 2356 Human Resource Management Total Compensation 2357 Human Resource Management Total Compensation 2358 Human Resource Management Total Compensation Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Benefits Benefits Benefits Benefits 2359 Human Resource Management Total Compensation Administrate Benefits Benefits 2360 Human Resource Management Total Compensation 2361 Human Resource Management Employee Relations 2362 Human Resource Management Employee Relations 2363 Human Resource Management Employee Relations 2364 Human Resource Management Employee Relations Administrate Benefits Benefits EmployeeMaintena nce Employee Maintenance Employee Maintenance Employee Maintenance not identified not identified not identified not identified 84519002.RD.xls 127 of 1120 .

RD.xls 128 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking 2365 Human Resource Management Employee Relations 2366 Human Resource Management Employee Relations 2367 Human Resource Management Employee Relations 2368 Human Resource Management Employee Relations 2369 Human Resource Management Employee Relations 2370 Human Resource Management Employee Relations 2371 Human Resource Management Employee Relations 2372 Human Resource Management Employee Relations 2373 Human Resource Management Employee Relations 2374 Human Resource Management Employee Relations 2375 Human Resource Management Employee Relations 2376 Human Resource Management Employee Relations 2377 Human Resource Management Employee Relations 2378 Human Resource Management Employee Relations 2379 Human Resource Management Employee Relations 2380 Human Resource Management Employee Relations 2381 Human Resource Management Employee Relations 2382 Human Resource Management Employee Relations 2383 Human Resource Management Employee Relations 84519002.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Employee Tracking 2384 Human Resource Management Employee Relations 2385 Human Resource Management Employee Relations Employee Tracking 2386 Human Resource Management Employee Relations 2387 Human Resource Management Employee Relations 2388 Human Resource Management Employee Relations 2389 Human Resource Management Employee Relations 2390 Human Resource Management Employee Relations 2391 Human Resource Management Employee Relations 2392 Human Resource Management Employee Relations 2393 Human Resource Management Employee Relations 2394 Human Resource Management Employee Relations 2395 Human Resource Management Employee Relations 2396 Human Resource Management not 2397 Human Resource Management not 2398 Human Resource Management not Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking General General General identified identified identified identified identified 2399 Human Resource Management not 2400 Human Resource Management not General General 84519002.xls 129 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II identified identified identified identified identified identified identified OBM Level III not identified not identified not identified not identified not identified not identified not identified Category General General General 2401 Human Resource Management not 2402 Human Resource Management not 2403 Human Resource Management not 2404 Human Resource Management not 2405 Human Resource Management not General General 2406 Human Resource Management not General 2407 Human Resource Management not General 2408 Human Resource Management not identified not identified General 2409 Human Resource Management not 2410 Human Resource Management not 2411 Human Resource Management not 2412 Human Resource Management not 2413 Human Resource Management not identified identified identified identified identified identified identified identified not identified not identified not identified not identified not identified not identified not identified not identified General General General General General 2414 Human Resource Management not 2415 Human Resource Management not 2416 Human Resource Management not 84519002.RD.xls General General General 130 of 1120 .

xls 131 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II identified identified OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category General 2417 Human Resource Management not 2418 Human Resource Management not 2419 Human Resource Management not 2420 2421 2422 General General General General General General General identified Human Resource Management not identified Human Resource Management not identified Human Resource Management not identified identified identified 2423 Human Resource Management not 2424 Human Resource Management not 2425 Human Resource Management not 2426 Human Resource Management not 2427 identified identified Human Resource Management not identified General General General 2428 Human Resource Management Staffing New Hires 2429 Human Resource Management Staffing New Hires 2430 Human Resource Management Staffing New Hires 2431 Human Resource Management Staffing 2432 Human Resource Management Staffing New Hires New Hires 2433 Human Resource Management Staffing 2434 Human Resource Management Staffing New Hires New Hires 84519002.

RD.xls 132 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category New Hires New Hires New Hires New Hires New Hires New Hires New Hires 2435 Human Resource Management Staffing 2436 Human Resource Management Staffing 2437 Human Resource Management Staffing 2438 Human Resource Management Staffing 2439 Human Resource Management Staffing 2440 Human Resource Management Staffing 2441 Human Resource Management Staffing 2442 Human Resource Management Information Management 2443 Human Resource Management Information Management 2444 Human Resource Management Information Management 2445 Human Resource Management Information Management Organizational Organizational Organizational Organizational 2446 Human Resource Management Information Management 2447 Human Resource Management Information Management 2448 Human Resource Management Information Management 2449 Human Resource Management Information Management 2450 Human Resource Management Information Management 2451 Human Resource Management Information Management 2452 Human Resource Management Information Management 2453 Human Resource Management Information Management 2454 Human Resource Management Information Management 2455 Human Resource Management Information Management 2456 Human Resource Management Information Management Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational 84519002.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Organizational Organizational Organizational Organizational Organizational Organizational Organizational Other 2457 Human Resource Management Information Management 2458 Human Resource Management Information Management 2459 Human Resource Management Information Management 2460 Human Resource Management Information Management 2461 Human Resource Management Information Management 2462 Human Resource Management Information Management 2463 Human Resource Management Information Management 2464 Human Resource Management Information Management 2465 Human Resource Management Information Management Other 2466 Human Resource Management Information Management Other 2467 Human Resource Management Information Management 2468 Human Resource Management Information Management 2469 Human Resource Management Information Management 2470 Human Resource Management Information Management 2471 Human Resource Management Information Management 2472 Human Resource Management Information Management 2473 Human Resource Management Information Management 2474 Human Resource Management Information Management 2475 Human Resource Management Information Management 2476 Human Resource Management Information Management 2477 Human Resource Management Information Management 2478 Human Resource Management Information Management 2479 Human Resource Management Information Management 2480 Human Resource Management Information Management 84519002.xls Other Other Other Other Other Other Other Other Other Other Other Other Other Other 133 of 1120 .RD.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Other 2481 Human Resource Management Information Management 2482 Human Resource Management Information Management Other 2483 Human Resource Management Information Management Reporting 2484 Human Resource Management Information Management 2485 Human Resource Management Information Management 2486 Human Resource Management Information Management 2487 Human Resource Management Information Management 2488 Human Resource Management Information Management Reporting Reporting Reporting Reporting Reporting 2489 Human Resource Management Information Management 2490 Human Resource Management Information Management 2491 Human Resource Management Information Management 2492 Human Resource Management Payroll Management 2493 Human Resource Management Payroll Management 2494 Human Resource Management Payroll Management 2495 Human Resource Management Payroll Management 2496 Human Resource Management Payroll Management 2497 Human Resource Management Payroll Management 2498 Human Resource Management Payroll Management Reporting Reporting Reporting Salary Salary Salary Salary Salary Salary Salary 2499 Human Resource Management Payroll Management 84519002.xls Salary 134 of 1120 .

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Salary Salary 2500 Human Resource Management Payroll Management 2501 Human Resource Management Payroll Management 2502 Human Resource Management Payroll Management Salary 2503 Human Resource Management Payroll Management 2504 Human Resource Management Payroll Management 2505 Human Resource Management Information Management 2506 Human Resource Management Information Management 2507 Human Resource Management Information Management 2508 Human Resource Management Information Management 2509 Human Resource Management Information Management 2510 Human Resource Management Information Management 2511 Human Resource Management Information Management 2512 Human Resource Management Information Management 2513 Human Resource Management Information Management 2514 Human Resource Management Organization and Workforce Development 2515 Human Resource Management Organization and Workforce Development Salary Salary Security Security Security Security Security Security Security Security Security Manage Skills and Competency Skills Manage Skills and Competency Skills 2516 Human Resource Management Organization and Workforce Development 2517 Human Resource Management Payroll Management 2518 Human Resource Management Payroll Management 2519 Human Resource Management Payroll Management Manage Skills and Competency Skills not identified not identified not identified Maintenance Maintenance Other 84519002.xls 135 of 1120 .

xls 136 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Perform Reporting Perform Reporting Category Other Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Reporting Reporting 2520 Human Resource Management Payroll Management 2521 Human Resource Management Payroll Management 2522 Financial Management 2523 Financial Management 2524 Financial Management 2525 Financial Management 2526 Financial Management 2527 Financial Management 2528 Financial Management 2529 Financial Management 2530 Financial Management 2531 Financial Management 2532 Financial Management 2533 Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting 2534 Human Resource Management Information Management 2535 Human Resource Management Information Management 2536 Human Resource Management Information Management Perform Reporting Reporting 2537 Human Resource Management Information Management Perform Reporting Reporting 84519002.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Category Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting 2538 Human Resource Management Information Management 2539 Human Resource Management Information Management 2540 Human Resource Management Information Management 2541 Human Resource Management Information Management 2542 Human Resource Management Information Management 2543 Human Resource Management Information Management 2544 Human Resource Management Information Management 2545 Human Resource Management Information Management 2546 Human Resource Management Information Management 2547 Human Resource Management Information Management 2548 Human Resource Management Information Management 2549 Human Resource Management Information Management 2550 Human Resource Management Information Management 2551 Human Resource Management Information Management 2552 Human Resource Management Information Management 2553 Human Resource Management Information Management Perform Reporting Perform Reporting Perform Reporting Reporting Reporting Reporting 2554 Human Resource Management Information Management 2555 Human Resource Management Information Management Perform Reporting Perform Reporting Reporting Reporting 2556 Human Resource Management Information Management 84519002.RD.xls not identified Security 137 of 1120 .

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Security Security Security Security Security 2557 Human Resource Management Information Management 2558 Human Resource Management Information Management 2559 Human Resource Management Information Management 2560 Human Resource Management Information Management 2561 Human Resource Management Information Management 2562 Human Resource Management Information Management 2563 Human Resource Management not 2564 Validation General General General General General General General Other Other Other Other Other Other Other identified Human Resource Management not identified identified identified 2565 Human Resource Management not 2566 Human Resource Management not 2567 Human Resource Management not 2568 Human Resource Management not 2569 identified identified Human Resource Management not identified 2570 Human Resource Management Information Management 2571 Human Resource Management Information Management 2572 Human Resource Management Information Management 2573 Human Resource Management Information Management 2574 Human Resource Management Information Management 2575 Human Resource Management Information Management 2576 Human Resource Management Information Management 2577 Human Resource Management Information Management Other 2578 Human Resource Management Information Management 2579 Human Resource Management Information Management 2580 Human Resource Management Information Management Other Other Other 84519002.xls 138 of 1120 .

xls 139 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll 2581 Human Resource Management Payroll Management 2582 Human Resource Management Payroll Management 2583 Human Resource Management Payroll Management 2584 Human Resource Management Payroll Management 2585 Human Resource Management Payroll Management 2586 Human Resource Management Payroll Management 2587 Human Resource Management Payroll Management 2588 Human Resource Management Payroll Management 2589 Human Resource Management Payroll Management 2590 Human Resource Management Payroll Management 2591 Human Resource Management Payroll Management 2592 Human Resource Management Payroll Management 2593 Human Resource Management Payroll Management 2594 Human Resource Management Payroll Management 2595 Human Resource Management Payroll Management 2596 Human Resource Management Payroll Management Payroll Payroll Payroll Payroll Payroll Payroll Payroll 2597 Human Resource Management Payroll Management 2598 Human Resource Management Payroll Management 2599 Human Resource Management Payroll Management 2600 Human Resource Management Payroll Management Payroll Payroll Payroll Payroll 2601 Human Resource Management Payroll Management Payroll 84519002.RD.

RD.xls Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll 140 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Payroll Payroll 2602 Human Resource Management Payroll Management 2603 Human Resource Management Payroll Management 2604 Human Resource Management Payroll Management 2605 Human Resource Management Payroll Management 2606 Human Resource Management Payroll Management 2607 Human Resource Management Payroll Management 2608 Human Resource Management Payroll Management 2609 Human Resource Management Payroll Management 2610 Human Resource Management Payroll Management 2611 Human Resource Management Payroll Management 2612 Human Resource Management Payroll Management 2613 Human Resource Management Payroll Management 2614 Human Resource Management Payroll Management 2615 Human Resource Management Payroll Management 2616 Human Resource Management Payroll Management 2617 Human Resource Management Payroll Management 2618 Human Resource Management Payroll Management 2619 Human Resource Management Payroll Management 2620 Human Resource Management Payroll Management 2621 Human Resource Management Payroll Management 2622 Human Resource Management Payroll Management 2623 Human Resource Management Payroll Management 2624 Human Resource Management Payroll Management 2625 Human Resource Management Payroll Management 2626 Human Resource Management Payroll Management 2627 Human Resource Management Payroll Management 84519002.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II 2628 Human Resource Management Payroll Management 2629 Human Resource Management Payroll Management 2630 Human Resource Management Payroll Management 2631 Human Resource Management Payroll Management 2632 Human Resource Management Payroll Management 2633 Human Resource Management Payroll Management 2634 Human Resource Management Payroll Management 2635 Human Resource Management Payroll Management OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified Category Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll 2636 Human Resource Management Payroll Management 2637 Human Resource Management Payroll Management 2638 Human Resource Management Payroll Management 2639 Human Resource Management Payroll Management 2640 Human Resource Management Payroll Management 2641 Human Resource Management Payroll Management 2642 Human Resource Management Payroll Management 2643 Human Resource Management Payroll Management 2644 Human Resource Management Payroll Management 2645 Human Resource Management Payroll Management 2646 Human Resource Management Payroll Management 2647 Human Resource Management Payroll Management 2648 Human Resource Management Payroll Management 2649 Human Resource Management Payroll Management 2650 Human Resource Management Payroll Management 2651 Human Resource Management Payroll Management 2652 Human Resource Management Payroll Management 2653 Human Resource Management Payroll Management 2654 Human Resource Management Payroll Management 84519002.xls not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll 141 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Category Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Maintenance Maintenance Other Other Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open 2655 Human Resource Management Information Management 2656 Human Resource Management Information Management 2657 Human Resource Management Information Management 2658 Human Resource Management Information Management 2659 Human Resource Management Information Management 2660 Human Resource Management Information Management 2661 Human Resource Management Information Management 2662 Human Resource Management Information Management 2663 Financial Management 2664 Financial Management 2665 Financial Management 2666 Financial Management 2667 Financial Management 2668 Financial Management 2669 Financial Management 2670 Financial Management 2671 Financial Management 2672 Financial Management 2673 Financial Management 2674 Financial Management 2675 Financial Management 2676 Financial Management not identified not identified not identified not identified not identified General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified 84519002.RD.xls 142 of 1120 .

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 2677 Financial Management 2678 Financial Management OBM Level II General Financial Accounting General Financial Accounting OBM Level III not identified not identified Category Period Open Period Open/Close 2679 Financial Management 2680 Financial Management General Financial Accounting not identified Period Open/Close Reporting Operations Analysis & Management Reporting anage Reporting M 2681 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 2682 Financial Management Operations Analysis & Management Reporting anage Reporting M Reporting 2683 Financial Management 2684 Financial Management 2685 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 2686 Financial Management 2687 Financial Management 2688 Financial Management 2689 Financial Management 2690 Financial Management 2691 Financial Management 2692 Financial Management 2693 Financial Management 84519002.xls Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting 143 of 1120 .

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 2694 Financial Management 2695 Financial Management 2696 Financial Management OBM Level II OBM Level III Category Reporting Reporting Reporting Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M 2697 Financial Management 2698 Financial Management 2699 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting Reporting 2700 Financial Management 2701 Financial Management Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Reporting Reporting 2702 Financial Management not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Security 2703 Financial Management 2704 Financial Management 2705 Financial Management 2706 Financial Management 2707 Financial Management Security Security Security Security Security 2708 Financial Management 2709 Enterprise Management 2710 Enterprise Management 2711 Financial Management 2712 Financial Management 84519002.xls Validation General General General General 144 of 1120 .

xls .020 Process Questionnaire 02/13/2012 N o OBM Level I 2713 Financial Management 2714 Financial Management 2715 Financial Management 2716 Financial Management OBM Level II not identified not identified not identified General Financial Accounting OBM Level III not identified not identified not identified not identified Category General General General Open/Close Periods Open/Close Periods Open/Close Periods Other Other Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring 145 of 1120 2717 Financial Management 2718 Financial Management 2719 Financial Management 2720 Financial Management 2721 Financial Management 2722 Financial Management 2723 Financial Management 2724 Financial Management 2725 Financial Management 2726 Financial Management 2727 Financial Management General Financial Accounting General Financial Accounting not identified not identified not identified not identified not identified not identified identified identified identified identified identified identified identified identified identified identified identified identified n Operations Analysis & Management Reporting ot n Operations Analysis & Management Reporting ot n Operations Analysis & Management Reporting ot n Operations Analysis & Management Reporting ot n Operations Analysis & Management Reporting ot n Operations Analysis & Management Reporting ot n Operations Analysis & Management Reporting ot n Operations Analysis & Management Reporting ot n Operations Analysis & Management Reporting ot n Operations Analysis & Management Reporting ot n Operations Analysis & Management Reporting ot n Operations Analysis & Management Reporting ot 2728 Financial Management 2729 Financial Management 2730 Financial Management 2731 Financial Management 2732 Financial Management 84519002.RD.

xls 146 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 2733 Financial Management 2734 Financial Management 2735 Financial Management 2736 Financial Management 2737 Financial Management 2738 Financial Management 2739 Financial Management 2740 Financial Management 2741 Financial Management 2742 Financial Management 2743 Financial Management 2744 Financial Management 2745 Financial Management 2746 Financial Management 2747 Financial Management 2748 Financial Management 2749 Financial Management 2750 Financial Management 2751 Financial Management 2752 Financial Management 2753 Financial Management OBM Level II OBM Level III identified Category Performance Monitoring Reporting Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Performance Monitoring n Operations Analysis & Management Reporting ot Operations Analysis & Management Reporting anage Reporting M General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified identified 2754 Financial Management n Operations Analysis & Management Reporting ot 84519002.RD.

RD.xls General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up 147 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 2755 Financial Management OBM Level II General Financial Accounting OBM Level III not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Category Project Set Up 2756 Financial Management 2757 Financial Management 2758 Financial Management 2759 Financial Management 2760 Financial Management 2761 Financial Management 2762 Financial Management 2763 Financial Management 2764 Financial Management 2765 Financial Management 2766 Financial Management 2767 Financial Management 2768 Financial Management 2769 Financial Management 2770 Financial Management 2771 Financial Management 2772 Financial Management 2773 Financial Management 2774 Financial Management 2775 Financial Management 2776 Financial Management 2777 Financial Management 2778 Financial Management 2779 Financial Management 2780 Financial Management 2781 Financial Management 84519002.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 2782 Financial Management 2783 Financial Management OBM Level II General Financial Accounting General Financial Accounting OBM Level III not identified not identified not identified not identified not identified not identified Category Project Set Up Project Tracking 2784 Financial Management 2785 Financial Management General Financial Accounting General Financial Accounting Project Tracking Project Tracking 2786 Financial Management 2787 Financial Management General Financial Accounting General Financial Accounting Project Tracking Project Tracking 2788 Financial Management 2789 Financial Management 2790 Financial Management 2791 Financial Management 2792 Financial Management 2793 Financial Management 2794 Financial Management 2795 Order Fulfillment 2796 Order Fulfillment 2797 Order Fulfillment 2798 Order Fulfillment 2799 Order Fulfillment 2800 Financial Management 2801 Financial Management General Financial Accounting General Financial Accounting not identified not identified Project Tracking Project Tracking Reporting Reporting Reporting Reporting Reporting RFP RFP RFP RFP RFP Security Security Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Reporting M Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling not identified not identified not identified not identified not identified not identified not identified not identified not identified 84519002.xls 148 of 1120 .

xls 149 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 2802 Financial Management 2803 Financial Management 2804 Financial Management 2805 Financial Management OBM Level II not identified OBM Level III not identified Category Security Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Expense Expense Expense Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M 2806 Financial Management 2807 Financial Management Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Expense Expense 2808 Financial Management 2809 Financial Management 2810 Financial Management 2811 Financial Management 2812 Financial Management 2813 Financial Management 2814 Financial Management Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Expense Expense Expense Expense Expense Expense Expense 2815 Financial Management 2816 Financial Management 2817 Financial Management Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Time & Entry Time & Entry Time & Entry Time & Entry Expense Expense Expense 2818 Financial Management Operations Analysis & Management Reporting anage Product Costing M Expense 84519002.

xls 150 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 2819 Financial Management 2820 Financial Management 2821 Financial Management 2822 Financial Management 2823 Financial Management 2824 Financial Management 2825 Financial Management 2826 Financial Management OBM Level II OBM Level III Category Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Time & Entry Expense Expense Expense Expense Expense Expense Expense Expense Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M 2827 Financial Management 2828 Financial Management 2829 Financial Management 2830 Financial Management 2831 Financial Management 2832 Financial Management 2833 Financial Management 2834 Financial Management 2835 Financial Management 2836 Financial Management 2837 Financial Management Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M Expense Expense Expense Expense Expense Expense Expense Expense Expense Expense Expense 84519002.RD.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 2838 Financial Management 2839 Financial Management 2840 Financial Management 2841 Financial Management 2842 Financial Management 2843 Financial Management 2844 Financial Management 2845 Financial Management 2846 Financial Management 2847 Financial Management 2848 Financial Management 2849 Financial Management 2850 Financial Management 2851 Financial Management 2852 Financial Management 2853 Financial Management 2854 Financial Management 2855 Financial Management 2856 Financial Management 2857 Financial Management 2858 Financial Management 2859 Financial Management OBM Level II OBM Level III Category Time & Entry Expense Operations Analysis & Management Reporting anage Product Costing M not identified not identified n Operations Analysis & Management Reporting ot identified General Financial Accounting General Financial Accounting Operations Analysis & Management Reporting anage Reporting M Operations Analysis & Management Reporting anage Product Costing M Operations Analysis & Management Reporting anage Product Costing M General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Project Set Up Project Set Up Project Tracking Reporting Time & Entry Time & Entry Expense Expense Maintenance Maintenance Other Other Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open 84519002.xls 151 of 1120 .

RD.xls 152 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 2860 Financial Management OBM Level II General Financial Accounting OBM Level III Category Period Open/Close 2861 Financial Management 2862 Financial Management General Financial Accounting General Financial Accounting Period Open/Close Reporting 2863 Financial Management General Financial Accounting Reporting 2864 Financial Management General Financial Accounting Reporting 2865 Financial Management 2866 Financial Management 2867 Financial Management General Financial Accounting General Financial Accounting General Financial Accounting Reporting Reporting Reporting 2868 Financial Management 2869 Financial Management 2870 Financial Management 2871 Financial Management 2872 Financial Management 2873 Financial Management 2874 Financial Management 2875 Financial Management 2876 Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting 84519002.

xls 153 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 2877 Financial Management 2878 Financial Management OBM Level II General Financial Accounting General Financial Accounting OBM Level III Category Reporting Reporting 2879 Financial Management 2880 Financial Management 2881 Financial Management General Financial Accounting General Financial Accounting General Financial Accounting Reporting Reporting Reporting 2882 Financial Management 2883 Financial Management General Financial Accounting General Financial Accounting Reporting Reporting 2884 Financial Management General Financial Accounting Security 2885 Financial Management 2886 Financial Management 2887 Financial Management 2888 Financial Management 2889 Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Security Security Security Security Security 2890 Financial Management 2891 Financial Management 2892 Financial Management 2893 Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Validation Collections Collections Collections 84519002.

xls 154 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I 2894 Financial Management 2895 Financial Management 2896 Financial Management 2897 Financial Management 2898 Financial Management 2899 Financial Management 2900 Financial Management OBM Level II General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III Category Collections Customers Customers Customers Customers Customers Customers 2901 Financial Management 2902 Financial Management 2903 Financial Management 2904 Financial Management 2905 Financial Management 2906 Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Customers Other Other Other Other Other Performance Monitoring Performance Monitoring Project Billing Project Billing 2907 Financial Management General Financial Accounting 2908 Financial Management 2909 Financial Management 2910 Financial Management General Financial Accounting General Financial Accounting General Financial Accounting 2911 Financial Management 2912 Financial Management 2913 Financial Management 2914 Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Project Billing Project Billing Project Billing Project Billing 84519002.RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I 2915 Financial Management 2916 Financial Management 2917 Financial Management 2918 Financial Management 2919 Financial Management 2920 Financial Management 2921 Financial Management 2922 Financial Management 2923 Financial Management OBM Level II General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III Category Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing 2924 Financial Management General Financial Accounting Project Billing 2925 Financial Management General Financial Accounting Project Billing 2926 Financial Management 2927 Financial Management 2928 Financial Management 2929 Financial Management 2930 Financial Management 2931 Financial Management 2932 Financial Management 2933 Financial Management 2934 Financial Management 2935 Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing 84519002.RD.xls 155 of 1120 .

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I 2936 Financial Management 2937 Financial Management 2938 Financial Management 2939 Financial Management 2940 Financial Management 2941 Financial Management 2942 Financial Management 2943 Financial Management 2944 Financial Management 2945 Financial Management 2946 Financial Management 2947 Financial Management 2948 Financial Management 2949 Financial Management 2950 Financial Management 2951 Financial Management 2952 Financial Management 2953 Financial Management 2954 Financial Management 2955 Financial Management 2956 Financial Management 2957 Financial Management 2958 Financial Management 2959 Financial Management 2960 Financial Management 2961 Financial Management 2962 Financial Management 2963 Financial Management 2964 Financial Management 2965 Financial Management 84519002.xls OBM Level II General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting OBM Level III Category Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing 156 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I 2966 Financial Management OBM Level II General Financial Accounting OBM Level III Category Project Billing 2967 Sales and Market ManagementPre-Sales Activity 2968 Sales and Market ManagementPre-Sales Activity 2969 Sales and Market ManagementPre-Sales Activity 2970 Sales and Market ManagementPre-Sales Activity 2971 Sales and Market ManagementPre-Sales Activity 2972 Sales and Market ManagementPre-Sales Activity 2973 Sales and Market ManagementPre-Sales Activity 2974 Sales and Market ManagementPre-Sales Activity 2975 Sales and Market ManagementPre-Sales Activity 2976 Sales and Market ManagementPre-Sales Activity 2977 Sales and Market ManagementPre-Sales Activity 2978 Sales and Market ManagementPre-Sales Activity 2979 Sales and Market ManagementPre-Sales Activity 2980 Sales and Market ManagementPre-Sales Activity 2981 Sales and Market ManagementPre-Sales Activity Manage Quotes Manage Quotes Manage Quotes Generate Opportunities Generate Opportunities Generate Opportunities Generate Opportunities Generate Opportunities Generate Opportunities Generate Opportunities Generate Opportunities Generate Opportunities Generate Opportunities Generate Opportunities Generate Opportunities Quotes Quotes Quotes Telesales Telesales Telesales Telesales Telesales Telesales Telesales Telesales Telesales Telesales Telesales Telesales 84519002.RD.xls 157 of 1120 .

xls 158 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.RD.

xls 159 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.RD.

xls 160 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 161 of 1120 .

RD.xls 162 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.

xls 163 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 164 of 1120 .RD.

xls 165 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.RD.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 166 of 1120 .

xls 167 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.

RD.xls 168 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.

RD.xls 169 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.

RD.xls 170 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 171 of 1120 .RD.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 172 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 173 of 1120 .RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 174 of 1120 .RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.RD.xls 175 of 1120 .

xls 176 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 177 of 1120 .RD.

xls 178 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 179 of 1120 .RD.

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 180 of 1120 .

xls 181 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.RD.

RD.xls 182 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.

xls 183 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 184 of 1120 .RD.

RD.xls 185 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.

xls 186 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 187 of 1120 .RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 188 of 1120 .RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 189 of 1120 .RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.RD.xls 190 of 1120 .

xls 191 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 192 of 1120 .RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 193 of 1120 .RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.RD.xls 194 of 1120 .

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.RD.xls 195 of 1120 .

RD.xls 196 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.

RD.xls 197 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.

RD.xls 198 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.

RD.xls 199 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.

xls 200 of 1120 .020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.RD.

020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.RD.xls 201 of 1120 .

RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III Category 84519002.xls 202 of 1120 .

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RD.Process Process 84519002. Process What business areas and/or operations are targeted for improvement? Process Which of these business areas and/or operations are highest priority? Process Which of these business areas and/or operations are medium priority? Process Which of these business areas and/or operations are low priority? Process Can you provide a systems flow diagram of connectivity between your core business applications? Process What is your organizational structure? How many businesses are in your company? What is the businesses? structure or relationships of these Process Metric Process On how many sites are these companies located? What are these sites? Metric.020 Process Questionnaire 02/13/2012 Process Analysis Questions What type of industry are you in? What products and services do you provide? Number of employees? Type = Setup Metric Process Performance Application Process Process Metric Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Response Revisit Y/N OBM Level I Module based Selection N Describe/share your Corporate/Organizational Vision Statement.Process Do all the locations have the same chart of accounts? Do all the locations have the same calendar? Setup Setup Do all the locations have the same functional currency? Setup Do you use more than one Set of Books? Do all the businesses have assets? Setup. Process Describe/share your Departmental/Divisional mission Statement.xls 280 of 1120 .

RD.xls 281 of 1120 . Setup Do you plan to have a new chart of accounts? Are your account values in any order or range pattern? Setup Setup What are the account parent or grandparent structures? Setup Do you use unique accounts to capture statistics? Setup Who is going to maintain the segment values once entered? Setup Is there a need for a mapping from an old COA to a new COA? Setup Are certain segment values only valid with specific other segment values? Setup Do you use multiple currencies in your business? How many currencies do you use and what are they? What is your policy on changing currency rates? What is the primary currency you have? Do you enter data in multiple currencies? When is the beginning of your year? Setup Setup Process Setup Process Setup What is the period type? How many periods in your year? Setup Do all the companies have the same calendar? Explain Do you have a naming convention for the periods? What accounting periods are in your quarters? What is your organizational structure? How many businesses are in your company? Setup Setup Setup Process Metric 84519002.020 Process Questionnaire 02/13/2012 Process Analysis Questions Do all the cost centers have assets? What is your accounting calendar? Type = Setup Metric Process Performance Application Process Process.Setup Not module specific Not module specific GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL Not module specific Not module specific Response Revisit Y/N OBM Level I What does your current chart of accounts look like? Provide listings.

xls 282 of 1120 . which business functions are decentralized ? Process What information is shared across different businesses? MetricProcess How many sites are these companies located? What are these sites? Where are these sites located ? Metric.Process Do you have more than one legal entity within the same set of Books Setup What across business reporting is currently performed How do you maintain your Procurement data? How do you audit your Procurement data? Setup Process Process Which operations/processes do you want to streamline for Procurement? Process Which operations/processes do you want to eliminate for Procurement? Process Are there any requester Procurement operations/processes that need to be addressed? Process How do you Procurement? close an accounting period for Process Is the schedule to close an accounting period for Procurement documented? Process How long does it take to close an accounting period for Procurement? Process How long should it take to close an accounting period for Procurement? Process Is closing an accounting period for Procurement a hard close or a soft close? Process How are adjustments to closed periods for Procurement handled? Process 84519002.Process Do all the locations have the same chart of accounts? Do all the locations have the same calendar? Setup Setup Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific GL Not module specific Not module specific Not module specific Not module specific Not module specific Do all the locations have the same functional currency?If not what are they? Setup Do you use more than one Set of Books? If so what are they? Setup.020 Process Questionnaire 02/13/2012 Process Analysis Questions What is the businesses? structure or relationships of these Type = Setup Metric Process Performance Application Process Not module specific Not module specific Not module specific Response Revisit Y/N OBM Level I Which business functions are performed centrally.RD.

or number of copies. foreign currencies? Setup.Process Who receives a copy of the Procurement reports? Process What is the criteria for determining who should receive a copy of any Procurement report? Process Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific 84519002. Include source (could be manual). divisions? Setup What account codes and/or descriptions are required on Procurement reports? Setup Do you provide a "key" of content/information somewhere on the Procurement report? Setup What Procurement reports are grouped together on a regular basis and printed in one print run? Setup. Process What are your Procurement reporting requirements with respect to summary or detail formats? Obtain report listing. Setup. frequency. Setup. Process What reports do you currently generate to meet your Procurement reporting requirements? Provide examples of each. for example.Process Is there any Procurement reporting requirement that your current set of reports does not meet? Setup Are Procurement reports standard across multiple Sets of Books. subsidiaries? Setup Are Procurement reports standard across multiple levels within a Set of Books. for example.020 Process Questionnaire 02/13/2012 Process Analysis Questions How do you Procurement? open an accounting period for Type = Setup Metric Process Performance Application Process Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Response Revisit Y/N OBM Level I Is the schedule to open an accounting period for Procurement documented? Process How long does it take to open an accounting period for Procurement? Process Who performs the tasks associated with opening an accounting period for Procurement? Process Who performs the tasks associated with closing an accounting period for Procurement? Process Where in your accounting cycle do you run standard reports and statements for Procurement? Process What business performance statistics do you monitor for Procurement? Process What are your Procurement reporting requirements with respect to functional vs. user.xls 283 of 1120 .RD.

xls 284 of 1120 .020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Not module specific Not module specific Not module specific Not module specific Not module specific Response Revisit Y/N OBM Level I How do you update a Procurement report’s distribution list? Process Is the process to update a Procurement report’s distribution list documented? Process How long does it take to update a Procurement report’s distribution list? Process How long should it take to update a Procurement report’s distribution list? Process Who performs the tasks associated with updating a Procurement report’s distribution list? Process Is there any requirement distribution and/or remote Procurement reports? for on-line (softcopy) location printing for Setup.RD.Process Do you review requirements for validation rules. purchase orders and so on) on? Where are they located? Setup. Will any new ones need to be created for Procurement? Setup.Performance module specific Not What type of printers do you run Procurement reports (including checks.Process Not module specific Not module specific Do some of these Procurement reports belong in report sets? Always being run together? Setup Do the separate business Procurement reports? units run their own Process.Process Will there need to be terminal security for Procurement? Setup Do you run security reports on a regular basis for Procurement? Process Do you have documentation on your current system security requirements for Procurement? Process Map each GL user to a menu structure. allowing certain Procurement accounts to be valid with only certain other values. Setup Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific 84519002. by company? by cost center?) Process Do you have security reports on who can run Procurement reports? (by company.Performance module specific Not Do you run Procurement reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Procurement? (for example. by cost center and so on) Setup.

vendors or receipt information? If yes.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application PO Response Revisit Y/N OBM Level I How are RFQs presently handled. PO How do you match purchase order information to AP invoice information? Process 84519002. price? quality? delivery? what types? Metric Who are your buyers? How many are there? Where are they located? Setup Are your buyers assigned to certain vendors or items? How? Setup Are buyers assigned by part. randomly.RD.xls 285 of 1120 . and approval? Process Are statistics kept on any purchasing. plant. transmittal. AP PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO. with respect to creation. GL PO. other? Setup What is the approval process for each buyer? Setup What are the purchasing limits for each buyer? Setup Does the buyer merge requisitions together for a single order? Process Is a buyer required to purchase from a requested vendor? Setup Can a buyer modify a PO or requisition without a corresponding change request / authorization from the requisitioner? Setup How does a buyer communicate a modified PO or requisition if no change request/authorization from the requisitioner is needed? Process How many expediters are there? Setup Will you be checking for available funds when creating your requisitions or purchase orders? Setup Do you want to reserve funds for your requisitions or purchase orders? Setup How do you define your encumbrance types? Setup Do you want to prevent someone from reserving funds if you do not have enough funds available? Setup Do all your companies/entities reserve funds? Setup Do you post receipt information for encumbrance accounting? Setup Do you create budgets for all your accounts? Setup Do you match your AP invoice with the PO's? Setup PO PO. AP AP. commodity.

will they be associated with a line item on a requisition or purchase order? Process What types of purchase orders do you use? (for example.MRP PO PO PO PO. INV PO. Standard. Blanket. cost multipliers. Setup. GL Response Revisit Y/N OBM Level I How do you match vendor information to your fixed assets systems when purchasing assets? Process Do you match PO's with receipts? Do you perform 2. and so on) that you use. Contract and so on) Setup How do you define each purchase order type? Setup Who has access to defining each type of purchase order? Setup How many purchase orders do you issue monthly? What is the approval process for purchase orders? How do you decide who to buy from? Do you take advantage of discounts or price breaks? Metric Process Process Process PA PO PO PO PO PO PO PO PO PO. PA. GL PO. INV PO.Process Are contracts on projects going to be used? If so.xls . PO. GL PO. how many plants or locations do purchasing? Setup How many different formats do you have for printed purchase orders? Setup Obtain a copy of each type of PO format Do you modify existing purchase orders?. or 4 way matching in purchasing? How often do you post to the General Ledger? Do you post summary or detail information? Process Process Process. GL AP.RD.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application AP. 3. Setup Process Do you allocate or attribute overhead costs to projects? Process Explain the techniques to allocate or attribute overhead costs to projects (burdening rates. FA PO. INV. which ones? Setup 84519002. INV 286 of 1120 Is purchasing centralized or decentralized in your organization? Setup If purchasing is decentralized. Setup Setup Do you use unit of measure conversion for PO’s? If so.

INV. INV PO. PO. GL PO PO PO PO PO PO PO.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application PO. INV.RD.WIP PO.Process Do you wish to prevent purchase orders being sent to Vendors that are on hold in Accounts Payable? Process PO. INV PO Do you want to control modifications to your purchase orders? Setup Do you want to close purchase orders before they have been truly received & invoiced? Setup Do you want to attach text to your purchase order? How much? Process Do you automatically or manually create purchase order numbers? Setup What do you do when you want to stop purchasing from a particular vendor? Process How do you handle subcontracting? Is commodity class coding being used? Process Setup Are foreign currency conversions used? If so.MRP NS NS AP. based on what criteria? Process Are MRP planned purchase orders automatically assigned to an existing master or blanket order? If so.xls 287 of 1120 . GL PO. how are exchange rates updated? Setup Do you want to be able to override the item description by document? Setup Do you enter purchase orders for items that do not require "receipting"? Setup. AP 84519002. based on what criteria? Process Do you want to be able to update or change the accounting distribution information for line items in your purchase orders? Process Do you create requisitions? purchase orders from on-line Process PO. INV.MRP PO Response Revisit Y/N OBM Level I What percentage of purchased parts are intended for manufacturing use? Metric What percentage of purchased parts are intended for non-manufacturing use? Metric What is the current process of creating a new purchase order for manufacturing use? (direct material) Process Are MRP planned purchase orders automatically assigned to a specific vendor? If so.

AP Response Revisit Y/N OBM Level I Are there non-payment vendor sites. INV PO. defined in Accounts Payable. other? Setup What is the approval process for rejected requisitions? Who creates requisitions? Process Process Are requisitions entered in a central location or will they come from multiple locations? Process Do you import requisitions from outside systems? from a MRP? from an inventory system? Process 84519002. not defined in Accounts Payable. AP PO. How are requisitions issued? What is the approval process for requisitions? Can the requesters approve their own requisitions? Process Process Process Process Setup Process Process Setup What are the criteria for approval of requisitions? Money. commodity.GL PO. INV PO. have to be revised in any way? Setup Do you want to prevent receivers from seeing the quantity ordered or quantity remaining to receive (blind receiving)? Setup Are items received directly into inventory? How are items delivered to the requester? Do you inspect items at receiving? What are the rules on item inspection? Process Process Setup Process PO.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application PO. INV PO. INV PO PO PO PO PO PO. INV PO. that need to be defined for Purchasing to order goods/services? Process Are the non-payment vendor sites.xls .RD. INV PO. budget. that need to be defined for Purchasing. not defined in Accounts Payable. INV PO PO. AP. "RFQ Only" sites? Process Are there payment terms. INV PO. plant. INV INV 288 of 1120 Do you use a receipt amount or dollar amount tolerance? Setup Do you accrue your receipts to the General Ledger? Do you receive substitute items? How are items received? Do you issue requisitions? Are requisitions automated or manual? Explain. INV PO. AP PO. not defined in Accounts Payable. that need to be defined for Purchasing to order goods/services? Metric Will tax names and rates. AP PO. INV PO.

catalogs or by other means? Process Do you maintain quotation history? How long? Are request for quotes automated? Do you use unit of measure conversion for RFQ’s? Process Setup Setup Are your RFQ's associated with requisitions or PO's? How? Process Do you keep track of price breaks on volumes? Process Do you want to be notified when a quotation is about to expire? Setup Do you require RFQ's before you create a purchase order? Process Who typically invoices an RFQ? Process 84519002. INV PO PO PO PO Response Revisit Y/N OBM Level I Is ordering done by part number.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application PO. part number revision level? description? other? Setup Are requisitions combined for purchase order creation? Process Are vendors and prices always entered on the requisition or are not required? Setup Do you automatically or manually generate requisition numbers? Setup Do you order some items frequently enough to justify using express requisitions? Setup Can any employees potentially submit a requisition and/or PO? If not.RD.xls 289 of 1120 . what type of employees can? What percent of your employee base does this include? Process What goods or services do you order regularly? Do you use request for bids/quotations? How do you request for bids from your vendors? Process Process Process PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO PO How do you enter quotations and other information from your vendors? Process How do you decide which quotations are available to reference on your purchase orders? Process Are quotations collected for all items to be purchased? How many RFQ's do you issue per month? Process Metric Do you obtain quotations from phone. vendor part number.

AP PO.RD. AP PO. AP Response Revisit Y/N OBM Level I What is the basis for your vendor category breakdown? Setup Who maintains the vendor files. AP PO. AP PO. PO PO Are vendors categorized for financial tracking purposes? Setup Are products purchased by one legal entity on behalf of another legal entity? Setup. PO AP. AP PO AP.020 Process Questionnaire 02/13/2012 Process Analysis Questions What paperwork is involved to submit a requisition? Do you have single or multiple bill to locations? Do you have single or multiple ship to locations? Type = Setup Metric Process Performance Application Process Setup Setup PO PO.Process If purchasing is decentralized. AP PO. PO PO PO. AP PO. how do you pay employee expenses? Setup Do you have a standard naming convention for vendors when the name is like "John Smith"? Is it "Smith John" or "John Smith"? Setup Do you have shared vendors between companies? How many? Setup How many vendors do you have? What type of vendor analysis do you perform? What type of vendor negotiating tools do you use? Does commodity coding help identify vendors? Are vendors categorized for reporting purposes? Metric Process Process Setup Setup PO.xls 290 of 1120 . Setup Are the purchase orders created from requisitions generated in other businesses? ProcessSetup Will different items ? businesses be supplied with the same Setup PO. INV. PO or AP? Do you have a single consolidated vendor list? Process Setup Do you have vendors listed in your files multiple times? Setup How do you handle vendors with multiple addresses? Setup Do you have preferred vendors? How do you identify them? Setup How do you handle vendor numbering? Setup Do you put employees as vendors? If not.MRP PO PO 84519002. AP PO. PO NS PO AP. how many operating units are required to support purchasing security requirements. INV AP.

xls 291 of 1120 .RD. for each set of books? Setup How do you maintain your Invoice and Disbursement data? Process How do you audit your Invoice and Disbursement data? Process Which operations/processes do you want to streamline for Invoice and Disbursement? Process Which operations/processes do you want to eliminate for Invoice and Disbursement? Process Are there any time-intensive Invoice and Disbursement operations/processes that need to be addressed? Process How do you close an accounting period for Invoice and Disbursement? Process Is the schedule to close an accounting period for Invoice and Disbursement documented? Process How long does it take to close an accounting period for Invoice and Disbursement? Process How long should it take to close an accounting period for Invoice and Disbursement? Process Is closing an accounting period for Invoice and Disbursement a hard close or a soft close? Process How are adjustments to closed periods for Invoice and Disbursement handled? Process How do you open an accounting period for Invoice and Disbursement? Process Is the schedule to open an accounting period for Invoice and Disbursement documented? Process How long does it take to open an accounting period for Invoice and Disbursement? Process Who performs the tasks associated with opening an accounting period for Invoice and Disbursement? Process Who performs the tasks associated with closing an accounting period for Invoice and Disbursement? Process Where in your accounting cycle do you run standard reports and statements for Invoice and Disbursement? Process Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific 84519002. AP Not module specific Not module specific Not module specific Not module specific Response Revisit Y/N OBM Level I Do you have a single consolidated vendor list.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application PO.

user.xls 292 of 1120 . for example. Process Not module specific Not module specific What reports do you currently generate to meet your Invoice and Disbursement reporting requirements? Provide examples of each.Process Who receives a copy of the Invoice and Disbursement reports? Process What is the criteria for determining who should receive a copy of any Invoice and Disbursement report? Process How do you update a Invoice and Disbursement report’s distribution list? Process Is the process to update a Invoice and Disbursement report’s distribution list documented? Process Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific 84519002. Setup. subsidiaries? Setup Are Invoice and Disbursement reports standard across multiple levels within a Set of Books. frequency.Process Is there any Invoice and Disbursement reporting requirement that your current set of reports does not meet? Setup Are Invoice and Disbursement reports standard across multiple Sets of Books. Process What are your Invoice and Disbursement reporting requirements with respect to summary or detail formats? Obtain report listing.RD. or number of copies. Setup.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Not module specific Response Revisit Y/N OBM Level I What business performance statistics do you monitor for Invoice and Disbursement? Process What are your Invoice and Disbursement reporting requirements with respect to functional vs. Include source (could be manual). for example. divisions? Setup What account codes and/or descriptions are required on Invoice and Disbursement reports? Setup Do you provide a "key" of content/information somewhere on the Invoice and Disbursement report? Setup What Invoice and Disbursement reports are grouped together on a regular basis and printed in one print run? Setup. foreign currencies? Setup.

allowing certain Invoice and Disbursement accounts to be valid with only certain other values. Will any new ones need to be created for Invoice and Disbursement? Setup.Process Will there need to be terminal security for Invoice and Disbursement? Setup Do you run security reports on a regular basis for Invoice and Disbursement? Process Do you have documentation on your current system security requirements for Invoice and Disbursement? Process Map each GL user to a menu structure.Process Do you review requirements for validation rules. by cost center and so on) Setup.Performance module specific Not What type of printers do you run Invoice and Disbursement reports (including checks. by company? by cost center?) Process Do you have security reports on who can run Invoice and Disbursement reports? (by company. Setup 84519002.Performance module specific Not Do you run Invoice and Disbursement reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Invoice and Disbursement? (for example. purchase orders etc.Process Do some of these Invoice and Disbursement reports belong in report sets? Always being run together? Setup Not module specific Not module specific Not module specific Do the separate business units run their own Invoice and Disbursement reports? Process.RD.) on? Where are they located? Setup.xls Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific 293 of 1120 .020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Not module specific Not module specific Response Revisit Y/N OBM Level I How long does it take to update a Invoice and Disbursement report’s distribution list? Process How long should it take to update a Invoice and Disbursement report’s distribution list? Process Who performs the tasks associated with updating a Invoice and Disbursement report’s distribution list? Process Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Invoice and Disbursement reports? Setup.

GL AP AP What are the requirements for reporting tax payments (e. can I get the format of the bank tape? Process. company.020 Process Questionnaire 02/13/2012 Process Analysis Questions How long do you do check reconciliation? Type = Setup Metric Process Performance Application Process AP Response Revisit Y/N OBM Level I Do you get a tape from the bank for check reconciliation? If yes.Setup Is there a requirement reconciliations? to do on-line bank Process AP AP AP AP.RD.xls 294 of 1120 .g.based on a specific day of the month or on a number of days from the payment terms date? Setup Is there a requirement to use multiple discount levels at present or in the future? Setup How many different sites issue checks? How many checks do you write/produce per period? Metric Metric AP AP AP AP AP AP AP AP AP AP Is there a requirement to use Computer Generated checks? Process What is your policy to cancel checks? Process Is there a requirement to use Electronic Funds Transfer? Process Is there a requirement to use Wire Transfers? Process 84519002. rate or tax authority)? Setup How do you record taxes within the GL? Setup Is there a requirement to support multiple bank accounts? Setup Is there a requirement to support foreign currency bank accounts? Setup What disbursement (document) types are currently processed through these bank accounts? Setup How are your current payment terms structured? Do you use percentage due or amount due? Setup Setup AP AP AP Are due dates calculated based on a specific day of the month or on a number of days from the payment terms date? Setup Is there a provision for discounts within the current payment terms? Setup How are discount dates calculated .

what is the normal period cycle for these payments? Process Are all invoices paid in local currency? Process Is/will there be a requirement to use multiple currencies? Process Do check payments have to be approved before they are run? Process Do you have a minimum or maximum payment amount per check? Process Do you have a minimum or maximum payment amount per run? Process What is the current check layout for computer generated checks? Setup.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application AP Response Revisit Y/N OBM Level I Is there a requirement to process Automatic Payments? Process Is there a requirement to process Manual Payments? If so. is a separate bank account used? Process Is there a requirement to process Partial Payments? Is there a requirement to process Pre-Payments? Process Process AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP Is there a requirement to process Recurring Payments? Process Is there a requirement to process ‘Quick Checks’? What is the current procedure for vendor advances? Process Process How are vendor advances reconciled when the invoice is submitted? Process Do you have a priority system for payments? Would you use a priority system for payments? Process Process What is your current payment cycle? (How often do you print checks?) Process If recurring payments are used. and when? Process How should an overflow situation be handled? Process 84519002.RD.xls 295 of 1120 .Process Should a remittance advice note be produced.Process How many formats do you have? Metric Do you print the check number on the check/remittance or is it pre-printed? Setup.

cost centers or other? Process How many invoices per period do you enter? Metric Do you have security requirements on who can enter data (invoice processing.Process How are invoices identified (numbered)? vendor’s invoice number.Process Process Process How do you physically store invoices once entered into the computer? Process Are invoices billed to distinct companies.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP Response Revisit Y/N OBM Level I Is there any special sequencing of checks when printing? Process Is there a dedicated printer for checks? What type of printer is used for checks? Setup Setup What period types would be used for these reports. monthly or quarterly? Process Where are the pre-printed checks stored? Process Is there a requirement to restrict the access to the check printing function? Process What is the policy/procedures for payments? handling stop Process What is the policy /procedures for handling void payments if they have been recorded? Process What is the policy /procedures for handling void payments if they have not been recorded? Process Do you pay any vendors on a priority basis according to funds available? Setup.Process Is there a requirement to prioritize payments? Do you require batch control to manage invoice entry? Who enters invoices and how often? Do you receive invoices at a central location? Setup Setup. GL AP AP 84519002.xls 296 of 1120 . date. e. or next allocated number? Setup How many liability accounts do you use? Metric.Setup Can you identify any frequently used expense distributions within your current system (for example. weekly.g. rent or telephone payments)? Setup Are these recurring expenses for amounts? fixed or varying Setup AP AP AP. payment processing.RD. and check processing)? Setup.

partially or both? Setup Do you perform 2. Quantity Received Tolerance.Process Do you currently have any tolerance levels for matching? (Price Tolerance.Process How often do you "post" information to your General ledger? Process. can these invoices be "posted" to the General Ledger? Setup. 3. GL AP AP AP AP Do you post (or wish to post) in detail or in summary to the general ledger? Process When do you start your AP close? Do you have any documentation on your AP close? Do you allow posting invoices back to prior periods? Process Process Process If you have multiple organizations.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application AP AP AP AP AP Response Revisit Y/N OBM Level I Is there a requirement to match invoices to related purchase orders? Setup How are you currently matching invoices to purchase orders? Process Will some invoices never have purchase orders? Process Should invoices be matched completely.xls 297 of 1120 .RD. or 4 way matching of invoices? Setup. do they all close at the same time or separately? Process 84519002. Quantity Ordered Tolerance.Metric Do you use Cash or Accrual Based Accounting? Process AP AP AP AP AP AP AP. or Tax Tolerance?) Setup Would you like to approve your invoices on-line.Process Describe the approval process when invoices need to be placed on hold and manually released? Process Where an invoice needs to be placed on hold and then manually released. by batch or have both options? Setup What is the internal approval process for an invoice in your organization at present? Process Are there situations where an invoice needs to be placed on hold and then manually released? Setup. GL AP AP.

PO AP Response Revisit Y/N OBM Level I Is there a requirement to track duplicate vendor information within the Payables system? Process What other audit requirements are needed? Do you need to restrict access to certain functions? Process Process Is there a requirement to group vendors for payment purposes? Setup.Performance AP AP AP AP FA FA FA FA Do you have to pay other businesses in different Set of Books within the same GL Setup Do you have a central registry of supports more than one business? vendors which Process Will you need to make payments to businesses in different GL set of books Process How do you maintain your Fixed Asset Accounting data? Process How do you audit your Fixed Asset Accounting data? Process Which operations/processes do you want to streamline for Fixed Asset Accounting? Process Which operations/processes do you want to eliminate for Fixed Asset Accounting? Process Are there any time-intensive Fixed Asset Accounting operations/processes that need to be addressed? Process How do you close an accounting period for Fixed Asset Accounting? Process FA FA 84519002. what aging periods are currently in use? Process.Process Which vendors should be grouped and why? Setup.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application AP AP AP AP.Process Is there a requirement to define vendor sites which can receive payments and sites which cannot receive payments Setup AP Do you use encumbrance accounting? How do you use it? Process.RD. Performance AP For the purpose of Invoice Aging Reports.xls 298 of 1120 .Performance AP Is there a requirement to produce ‘Key Indicators’ Reports to review productivity and pinpoint problem areas? Performance Is there a need to define any additional aging periods? AP Process.

Include source (could be manual). Process What are your Fixed Asset Accounting reporting requirements with respect to summary or detail formats? Obtain report listing. frequency. Setup.Process Is there any Fixed Asset Accounting reporting requirement that your current set of reports does not meet? Setup FA FA 84519002.xls 299 of 1120 .RD. Process FA FA FA FA What reports do you currently generate to meet your Fixed Asset Accounting reporting requirements? Provide examples of each.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application FA FA FA FA FA FA FA FA FA FA Response Revisit Y/N OBM Level I Is the schedule to close an accounting period for Fixed Asset Accounting documented? Process How long does it take to close an accounting period for Fixed Asset Accounting? Process How long should it take to close an accounting period for Fixed Asset Accounting? Process Is closing an accounting period for Fixed Asset Accounting a hard close or a soft close? Process How are adjustments to closed periods for Fixed Asset Accounting handled? Process How do you open an accounting period for Fixed Asset Accounting? Process Is the schedule to open an accounting period for Fixed Asset Accounting documented? Process How long does it take to open an accounting period for Fixed Asset Accounting? Process Who performs the tasks associated with opening an accounting period for Fixed Asset Accounting? Process Who performs the tasks associated with closing an accounting period for Fixed Asset Accounting? Process Where in your accounting cycle do you run standard reports and statements for Fixed Asset Accounting? Process What business performance statistics do you monitor for Fixed Asset Accounting? Process What are your Fixed Asset Accounting reporting requirements with respect to functional vs. or number of copies. foreign currencies? Setup. Setup. user.

Process Who receives a copy of the Fixed Asset Accounting reports? Process What is the criteria for determining who should receive a copy of any Fixed Asset Accounting report? Process How do you update a Fixed Asset Accounting report’s distribution list? Process Is the process to update a Fixed Asset Accounting report’s distribution list documented? Process How long does it take to update a Fixed Asset Accounting report’s distribution list? Process How long should it take to update a Fixed Asset Accounting report’s distribution list? Process Who performs the tasks associated with updating a Fixed Asset Accounting report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Fixed Asset Accounting reports? Setup.xls 300 of 1120 .020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application FA Response Revisit Y/N OBM Level I Are Fixed Asset Accounting reports standard across multiple Sets of Books.Performance FA What type of printers do you run Fixed Asset Accounting reports (including checks.Process Do some of these Fixed Asset Accounting reports belong in report sets? Always being run together? Setup FA FA FA FA FA FA FA FA FA FA FA FA FA Do the separate business units run their own Fixed Asset Accounting reports? Process. subsidiaries? Setup Are Fixed Asset Accounting reports standard across multiple levels within a Set of Books.RD. purchase orders. for example. divisions? Setup What account codes and/or descriptions are required on Fixed Asset Accounting reports? Setup Do you provide a "key" of content/information somewhere on the Fixed Asset Accounting report? Setup What Fixed Asset Accounting reports are grouped together on a regular basis and printed in one print run? Setup.Performance FA 84519002. for example. and so on) on? Where are they located? Setup.

xls Process FA FA FA FA FA 301 of 1120 . by cost center. depreciation method. Setup Do you have any category aliases? Do you have any location aliases? Setup.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application FA Response Revisit Y/N OBM Level I Do you run Fixed Asset Accounting reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Fixed Asset Accounting? (for example. useful life and prorate convention? Setup. Process Are fixed assets which use the same asset account in your general ledger. ever split into more than one group for accounting or tax depreciation purposes? Setup. Process Setup. allowing certain Fixed Asset Accounting accounts to be valid with only certain other values.Process Do you review requirements for validation rules. Process Do you have a special name (alias) for each category? Data Conversion (note: refer to sizing questions previously asked) 84519002.Process Will there need to be terminal security for Fixed Asset Accounting? Setup Do you run security reports on a regular basis for Fixed Asset Accounting? Process Do you have documentation on your current system security requirements for Fixed Asset Accounting? Process Map each GL user to a menu structure. Will any new ones need to be created for Fixed Asset Accounting? Setup. by company? by cost center?) Process Do you have security reports on who can run Fixed Asset Accounting reports? (by company.RD. Process FA FA FA FA FA FA FA FA FA FA FA Do you have any accounting aliases (if not done in GL)? Setup. Process How do you categorize your fixed assets now? Process Are your asset categories unique for each combination of asset cost account in your general ledger. Process Do you group fixed assets which use different asset accounts for reporting purposes? Setup. and so on) Setup.

vendor. What are your depreciation methods? What are your useful lives? Process Process Process How do you account for prior period additions. or leasehold Process Process FA FA FA Does any department or departments receive the depreciation expense for assets used by another department? If so.xls 302 of 1120 . retirements or other transactions in your general ledger? Process Do you use ITC for any fixed assets still in service? Do you depreciate improvements? leased items. Setup FA FA FA FA FA 84519002. recapture rates and ceiling rates? Process Identify price indexes.020 Process Questionnaire 02/13/2012 Process Analysis Questions How is your corporate and tax information stored now? Type = Setup Metric Process Performance Application Process FA FA FA FA FA FA FA FA FA FA FA FA Response Revisit Y/N OBM Level I Do you have your vendor information in electronic form? Process Do you have your employee information in electronic form? Process Do you have your location information in electronic form? Process What systems are you using to store asset.RD. do these expenses eventually get redistributed to asset users? Process Explain how your cost centers or departments are organized? Process How many fixed assets does your company own? How are they numbered? Process. employee and location information now? Process What is the current accuracy of your asset information? Process What are your prorate conventions? Process Do you have any depreciation ceilings? For luxury items? Process What are your Investment Tax Credit rates. Metric Do you need to track fixed assets that are not depreciated? Process Do you track different information for different types of fixed assets? Process.

RD. Setup What system do you use presently to do your fixed asset accounting? Process What systems do you use to track and inventory your fixed assets? Process Does your current system track asset possession by employee. department.xls . depreciating.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application FA FA FA FA FA FA FA FA Response Revisit Y/N OBM Level I What basic information about each asset do you store? Process Are your fixed assets located in several countries? How do you number your fixed assets? Do you have physical tags on your fixed assets? Do you track leased assets using Oracle Assets? Process Process Setup. and so on) Process What are your monthly reporting requirements? Where are your fixed assets located? How do you report property values for tax purposes? Process Process Process FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA 303 of 1120 Do you have special names for each location (aliases)? Process Do you assign fixed assets to employees? Process Do you have security requirements on who can enter data? Process Who can enter data in different companies/cost centers? Process Do you have documentation on your current system security requirements? Process Do they run security reports on a regular basis? Process What security measures do you require for your asset information? Process 84519002. reporting or posting financial information about you fixed assets? Process. Real 1250. or cost center? Process What property types do you use (Personal 1245. Process Process What is your oldest date placed in service for your fixed assets? Process Do you have standard depreciation for your fixed assets? Process Do you associate your fixed assets with vendors? Process Do you use multiple currencies when purchasing.

and for what reasons. cost center. depreciation method.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application FA FA FA Response Revisit Y/N OBM Level I How many different companies in your organization own fixed assets? Process In what countries are your fixed assets located? Process Who tracks financial and tax information in each country? Process Explain the accounting structure and reporting methods used to consolidate your asset cost and depreciation expenses? Process Do you post your asset financial information in summary or detail to your general ledger? Process How many corporate depreciation books do you maintain? If more than one. or location to another? Metric How often.RD.up depreciation in the current period? Process 84519002. and capital budgeting purposes? Process Transactions (note: refer to sizing questions previously asked) How many fixed assets do you purchase each accounting period? Metric How often do you transfer large numbers of fixed assets from one person. why? Process How many different tax depreciation books do you maintain in each of your companies? How are they used? Process Do you adjust depreciation in your tax books? Process Do you maintain any other types of depreciation or asset valuation books? Process What are your capital budgeting requirements? Process FA FA FA FA FA FA FA How often do you calculate depreciation for corporate accounting. or prorate convention of all fixed assets in a category? Metric How many retirements do you do per period? Metric FA FA FA FA FA FA FA Do you amortize adjustments made in the prior period over the remaining useful life of the asset or do you expense the catch.xls FA 304 of 1120 . tax. do you change fixed asset depreciation method or life for a single asset? Metric How often do you change the useful life.

RD.xls 305 of 1120 .020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application FA FA FA FA FA Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Response Revisit Y/N OBM Level I Do you want your fixed assets automatically added from your feeder Accounts Payable system? Process What Accounts Payable system do you use? Process Do you ever retire fixed assets in the same period they were purchased? Process How often do you perform physical inventories of your fixed assets? Process Do you cycle count your assets? How do you maintain your Employee Expense data? How do you audit your Employee Expense data? Process Process Process Which operations/processes do you want to streamline for Employee Expense? Process Which operations/processes do you want to eliminate for Employee Expense? Process Are there any time-intensive Employee Expense operations/processes that need to be addressed? Process How do you close an accounting period for Employee Expense? Process Is the schedule to close an accounting period for Employee Expense documented? Process How long does it take to close an accounting period for Employee Expense? Process How long should it take to close an accounting period for Employee Expense? Process Is closing an accounting period for Employee Expense a hard close or a soft close? Process How are adjustments to closed periods for Employee Expense handled? Process How do you open an accounting period for Employee Expense? Process Is the schedule to open an accounting period for Employee Expense documented? Process How long does it take to open an accounting period for Employee Expense? Process Who performs the tasks associated with opening an accounting period for Employee Expense? Process Who performs the tasks associated with closing an accounting period for Employee Expense? Process 84519002.

Process Is there any Employee Expense reporting requirement that your current set of reports does not meet? Setup Are Employee Expense reports standard across multiple Sets of Books.xls Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific 306 of 1120 . Include source (could be manual).RD. frequency. Setup. Setup. for example. Process What reports do you currently generate to meet your Employee Expense reporting requirements? Provide examples of each. or number of copies.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Not module specific Not module specific Response Revisit Y/N OBM Level I Where in your accounting cycle do you run standard reports and statements for Employee Expense? Process What business performance statistics do you monitor for Employee Expense? Process What are your Employee Expense reporting requirements with respect to functional vs. divisions? Setup What account codes and/or descriptions are required on Employee Expense reports? Setup Do you provide a "key" of content/information somewhere on the Employee Expense report? Setup What Employee Expense reports are grouped together on a regular basis and printed in one print run? Setup. subsidiaries? Setup Are Employee Expense reports standard across multiple levels within a Set of Books.. user.Process Who receives a copy of the Employee Expense reports? Process What is the criteria for determining who should receive a copy of any Employee Expense report? Process How do you update a Employee Expense report’s distribution list? Process Is the process to update a Employee Expense report’s distribution list documented? Process How long does it take to update a Employee Expense report’s distribution list? Process 84519002. Process What are your Employee Expense reporting requirements with respect to summary or detail formats? Obtain report listing. i e. foreign currencies? Setup.

xls 307 of 1120 .RD. Process Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific AP AP 84519002.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Not module specific Not module specific Response Revisit Y/N OBM Level I How long should it take to update a Employee Expense report’s distribution list? Process Who performs the tasks associated with updating a Employee Expense report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Employee Expense reports? Setup. purchase orders and so on) on? Where are they located? Setup. by cost center. Setup Is there a requirement to process employee expense reports? Process Is there a standard employee expense claim form? Setup.Performance module specific Not What type of printers do you run Employee Expense reports (including checks. allowing certain Employee Expense accounts to be valid with only certain other values.Process Do you review requirements for validation rules.Performance module specific Not Do you run Employee Expense reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Employee Expense? (for example. by company? by cost center?) Process Do you have security reports on who can run Employee Expense reports? (by company.Process Do some of these Employee Expense reports belong in report sets? Always being run together? Setup Not module specific Not module specific Do the separate business units run their own Employee Expense reports? Process. and so on) Setup.Process Will there need to be terminal security for Employee Expense? Setup Do you run security reports on a regular basis for Employee Expense? Process Do you have documentation on your current system security requirements for Employee Expense? Process Map each GL user to a menu structure. Will any new ones need to be created for Employee Expense? Setup.

RD.xls .high or low? (Before/after other vendor payments for example.Setup What is the current procedure for employee advances? Process How are these reconciled when the expense claim is submitted? Process Do your employees have company credit cards? How are company credit cards handled? How do you maintain your Invoice Generation data? How do you audit your Invoice Generation data? Process Process Process Process AP AP AP AP AP Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific 308 of 1120 Which operations/processes do you want to streamline for Invoice Generation? Process Which operations/processes do you want to eliminate for Invoice Generation? Process Are there any time-intensive Invoice Generation operations/processes that need to be addressed? Process How do you close an accounting period for Invoice Generation? Process Is the schedule to close an accounting period for Invoice Generation documented? Process How long does it take to close an accounting period for Invoice Generation? Process How long should it take to close an accounting period for Invoice Generation? Process Is closing an accounting period for Invoice Generation a hard close or a soft close? Process How are adjustments to closed periods for Invoice Generation handled? Process How do you open an accounting period for Invoice Generation? Process Is the schedule to open an accounting period for Invoice Generation documented? Process 84519002.) Process.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application AP AP AP Response Revisit Y/N OBM Level I What is the current process to generate expense payments to employees? Process How frequently processed? are employee expense claims Metric Metric How many employee expense claims are processed? Are these expense claims assigned a special pay priority .

for example. Setup.xls Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific 309 of 1120 .Process Who receives a copy of the Invoice Generation reports? Process What is the criteria for determining who should receive a copy of any Invoice Generation report? Process 84519002. for example. divisions? Setup What account codes and/or descriptions are required on Invoice Generation reports? Setup Do you provide a "key" of content/information somewhere on the Invoice Generation report? Setup What Invoice Generation reports are grouped together on a regular basis and printed in one print run? Setup. frequency. or number of copies. subsidiaries? Setup Are Invoice Generation reports standard across multiple levels within a Set of Books. foreign currencies? Setup. user.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Not module specific Not module specific Not module specific Response Revisit Y/N OBM Level I How long does it take to open an accounting period for Invoice Generation? Process Who performs the tasks associated with opening an accounting period for Invoice Generation? Process Who performs the tasks associated with closing an accounting period for Invoice Generation? Process Where in your accounting cycle do you run standard reports and statements for Invoice Generation? Process What business performance statistics do you monitor for Invoice Generation? Process What are your Invoice Generation reporting requirements with respect to functional vs.Process Is there any Invoice Generation reporting requirement that your current set of reports does not meet? Setup Are Invoice Generation reports standard across multiple Sets of Books. Include source (could be manual). Process What reports do you currently generate to meet your Invoice Generation reporting requirements? Provide examples of each. Setup.RD. Process What are your Invoice Generation reporting requirements with respect to summary or detail formats? Obtain report listing.

Process Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific 84519002. Will any new ones need to be created for Invoice Generation? Setup.Process Do some of these Invoice Generation reports belong in report sets? Always being run together? Setup Not module specific Not module specific Do the separate business units run their own Invoice Generation reports? Process.Performance module specific Not Do you run Invoice Generation reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Invoice Generation? (for example. purchase orders and so on) on? Where are they located? Setup. by cost center and so on) Setup.RD. by company? by cost center?) Process Do you have security reports on who can run Invoice Generation reports? (by company.Process Will there need to be terminal security for Invoice Generation? Setup Do you run security reports on a regular basis for Invoice Generation? Process Do you have documentation on your current system security requirements for Invoice Generation? Process Map each GL user to a menu structure.Performance module specific Not What type of printers do you run Invoice Generation reports (including checks.xls 310 of 1120 .020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Not module specific Not module specific Not module specific Not module specific Not module specific Response Revisit Y/N OBM Level I How do you update a Invoice Generation report’s distribution list? Process Is the process to update a Invoice Generation report’s distribution list documented? Process How long does it take to update a Invoice Generation report’s distribution list? Process How long should it take to update a Invoice Generation report’s distribution list? Process Who performs the tasks associated with updating a Invoice Generation report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Invoice Generation reports? Setup.

AR AR AR Response Revisit Y/N OBM Level I Do you review requirements for validation rules.Setup Metric Setup Setup Setup Do you use customer agreements/contracts to manage specific price lists? Process Do you use customer agreements/contracts to manage specific discounts? Process Do you use customer agreements/contracts to manage specific payment terms? Process Do you use customer agreements/contracts to manage specific invoicing policies? Process How do you track customer contact people? Process Do you automatically number new customers as they are created? Process Do you automatically number customer business purposes as they are created? Process Do you track and record relationships between customers for example.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Not module specific AR AR AR AR AR AR AR AR AR OE. Setup What types of customers do you have? Process How do you group your customers for credit limits/credit checks? Process. allowing certain Invoice Generation accounts to be valid with only certain other values.xls .RD. AR OE. and so on? Process Do you create reciprocal customer relationships whenever you create a relationship between customers for tracking purposes? Process Do you send customers statements? Do you have multiple "remit tos"? Process Process AR AR AR AR AR 311 of 1120 How are multiple "remit tos" determined for each customer? Process 84519002.Setup How do you group your customers for interest charges for late payments? Process. AR OE.Setup How do you group your customers for payment rules? How many customers do you have? What type of payment terms do you provide? Do you provide split term payment terms? Do you provide discount payment terms? Process. subsidiaries.Setup How do you group your customers for statements? Process. AR OE. franchises. AR OE.

020 Process Questionnaire 02/13/2012 Process Analysis Questions What credit information is tracked for each customer? Type = Setup Metric Process Performance Application Process AR Response Revisit Y/N OBM Level I Do terms and conditions of customer agreements and/or payment terms change based upon the status of their accounts? Process How do you maintain/audit your customer data? Process Do you have a prospect system separate from the receivables customers? Process How do you receive notice to create/generate a customer order? Process Who has access to your customer database? Process Do you have the same customers repeated multiple times in the datafiles or the same customer for different operating units? Process How do you track customers with different or multiple bill-to and ship-to addresses? Process Who maintains your customer information? Process How do you receive notice to create/generate an invoice to bill a customer? Process How do you link the specific products/services that you sell.Process Do you ever use invoice forms and/or the invoice entry process for transactions other than billing customers? Process Do you use Debit Memos? How are Debit Memos accounted for? Why are Debit Memos used? What items appear on Debit Memos? Do you use Customer Account Credit Memos? How are Customer Account Credit Memos used? Why are Customer Account Credit Memos used? Process Process Process Process Process Process Process AR AR AR OE AR AR AR AR AR AR. GL AR AR AR AR AR AR AR AR AR AR AR AR 312 of 1120 What items appear on Customer Account Credit Memos? Process Do you enter invoices in batches? 84519002.xls Process .RD. with general ledger accounts at Invoice Entry? Setup.Process Do you regularly invoice customers for the same items? Process Do you use standard invoice lines with default pricing and default accounting information? Setup.

Metric Metric How do you track sales revenue on invoices? How is it reported? Process What different shipping methods do you use? How do you number your invoices? Do you have standard default line items that you use? Process Process Process Do you have standard default line items that you use or are most lines free format? Process What type of units of measure do you use? Process Do you have different price schedules dependent on customer or volumes? Process Where are your price schedules maintained? How often are sales orders invoiced? What is the criteria to invoice? Process Metric Process What items appear on your invoices (inventory? noninventory?) Process Who maintains your valid payment terms? they? What paper stock is used to print the invoices? What are Process Process Where are the invoices printed? How many printers and where are they? Pre-printed forms? Process What remit to address is assigned for your invoices? Process 84519002.Process Do you require taxes to be established for use when preparing invoices? Setup Do you validate the tax rate against a Customer’s Ship To address when preparing invoices? Setup Do you have any subsidiaries that bill customers in a foreign currency? Process Are there any other foreign currency issues regarding invoice generation? Process How many invoice types do you have? How frequently do you invoice your customers? Setup. such as counts and amounts? Process What are the units of measure you use when you bill customers for products and/or services? Setup. GL AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR Response Revisit Y/N OBM Level I Do you use batch controls.RD.xls 313 of 1120 .020 Process Questionnaire 02/13/2012 Process Analysis Questions How are batch invoices defined? Type = Setup Metric Process Performance Application Setup AR AR AR AR AR AR. GL AR.

020 Process Questionnaire 02/13/2012 Process Analysis Questions Do you assign shipping charges for your invoices? How are shipping charges calculated? Type = Setup Metric Process Performance Application Process Process AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR Response Revisit Y/N OBM Level I How do you calculate your tax charges? What are the rates? Process How do you keep your tax rate information up to date? Why are credit memos used? Process Process How are the revenue. Process When do you receivables? create or recognize outstanding Process Do you distribute earned and unearned revenue? What are the GL accounts? Setup. Setup Do you track Sales Territory Information? Process How is Sales Territory Information for tracking purposes derived? (for example. customer.Process Do you have unbilled receivables? Process Is revenue assignment associated with sales people information? Process Do you assign non-revenue credit to sales people? Process Do you have special revenue recognition for long-term agreements? Process How do you maintain and assign salespeople to customers? Process. AR 84519002.xls 314 of 1120 . and so on) Process What are the milestones of your sales order cycle? Does your sales order cycle involve product shipment? Setup Setup.Process AR OE OE. receivable. salesperson. freight and tax accounts configured for each invoice type? Process How are adjustments to closed periods handled? Do you ever recognize revenue transaction over multiple periods? When do you recognize revenue? from a single Process Process Process How many General Ledger accounts do you distribute to? Setup.RD.

GL OE. AR.xls 315 of 1120 .Process Do you enter orders in batches? How are batch orders defined? Process Setup AR OE. unbilled receivables. GL OE. GL OE.Process Do you maintain mandatory and/or optional reviews in your orders cycle for credit risk. Process Metric. GL OE. AR. AR. AR. GL OE.RD. AR. AR. legal compliance. GL OE. freight. AR. tax. GL OE. and so on) during Invoice Entry? Setup AR 84519002. AR Response Revisit Y/N OBM Level I If your sales order cycle involves product shipment. such as counts and amounts? Process What are the units of measure you use when you order items? Setup. GL OE. AR OE. and/or other approvals? Process Do you use standard item codes with default pricing and default accounting information? Setup. GL OE. how do you manage partial shipments and resulting backorders? Setup. AR. GL OE. AR. AR.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application OE. AR. AR. receivables. GL OE. unearned revenue. GL AR AR AR AR Do you use batch controls. AR. AR.Process Process.Metric Process Process Process Do you automatically determine the general ledger accounts for specific transactions (for example.Process Do you have customers who order for other customers? Process How do you information? handle orders without shipment Process Process How do you handle orders from unknown customers? What are your policies and procedures about adjusting orders? Process What are your policies and procedures about canceling orders? Process How often do you adjust orders? How often do you cancel orders? How many orders do you receive in a month? How many orders are canceled in a period? What are the reasons for canceled orders? Do you have sales representatives? How many? How do you breakup territory for sales? How do you assign commissions? Do you track non-revenue sales credits? Metric Metric Metric Metric. GL OE. GL OE.

020 Process Questionnaire 02/13/2012 Process Analysis Questions Do you have a central registry of supports more than one business? customers which Type = Setup Metric Process Performance Application Process AR AR Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Response Revisit Y/N OBM Level I Will customers of different businesses be supplied with the same items ? Process How do you maintain your Customer Payment data? How do you audit your Customer Payment data? Process Process Which operations/processes do you want to streamline for Customer Payment ? Process Which operations/processes do you want to eliminate for Customer Payment ? Process Are there any time-intensive Customer Payment operations/processes that need to be addressed? Process How do you close an accounting period for Customer Payment ? Process Is the schedule to close an accounting period for Customer Payment documented? Process How long does it take to close an accounting period for Customer Payment ? Process How long should it take to close an accounting period for Customer Payment ? Process Is closing an accounting period for Customer Payment a hard close or a soft close? Process How are adjustments to closed periods for Customer Payment handled? Process How do you open an accounting period for Customer Payment ? Process Is the schedule to open an accounting period for Customer Payment documented? Process How long does it take to open an accounting period for Customer Payment ? Process Who performs the tasks associated with opening an accounting period for Customer Payment ? Process Who performs the tasks associated with closing an accounting period for Customer Payment ? Process Where in your accounting cycle do you run standard reports and statements for Customer Payment ? Process What business performance statistics do you monitor for Customer Payment ? Process 84519002.xls Not module specific Not module specific 316 of 1120 .RD.

Process Is there any Customer Payment reporting requirement that your current set of reports does not meet? Setup Are Customer Payment reports standard across multiple Sets of Books. for example. Setup.Process Who receives a copy of the Customer Payment reports? Process What is the criteria for determining who should receive a copy of any Customer Payment report? Process How do you update a Customer Payment distribution list? report’s Process Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Is the process to update a Customer Payment report’s distribution list documented? Process How long does it take to update a Customer Payment report’s distribution list? Process How long should it take to update a Customer Payment report’s distribution list? Process Who performs the tasks associated with updating a Customer Payment report’s distribution list? Process 84519002. user. foreign currencies? Setup. Process What reports do you currently generate to meet your Customer Payment reporting requirements? Provide examples of each. frequency. Include source (could be manual). Process What are your Customer Payment reporting requirements with respect to summary or detail formats? Obtain report listing. Setup.xls 317 of 1120 .020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Not module specific Response Revisit Y/N OBM Level I What are your Customer Payment reporting requirements with respect to functional vs. or number of copies. subsidiaries? Setup Are Customer Payment reports standard across multiple levels within a Set of Books.RD. divisions? Setup What account codes and/or descriptions are required on Customer Payment reports? Setup Do you provide a "key" of content/information somewhere on the Customer Payment report? Setup What Customer Payment reports are grouped together on a regular basis and printed in one print run? Setup. for example.

Process Will there need to be terminal security for Customer Payment ? Setup Do you run security reports on a regular basis for Customer Payment ? Process Do you have documentation on your current system security requirements for Customer Payment ? Process Map each GL user to a menu structure.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Not module specific Response Revisit Y/N OBM Level I Is there any requirement for online (softcopy) distribution and/or remote location printing for Customer Payment reports? Setup.Process Do you review requirements for validation rules.xls 318 of 1120 .Process Do some of these Customer Payment reports belong in report sets? Always being run together? Setup Not module specific Do the separate business units run their own Customer Payment reports? Process.Performance module specific Not What type of printers do you run Customer Payment reports (including checks.Performance module specific Not Do you run Customer Payment companies or cost centers? reports for different Process Not module specific Do you have security requirements on who can enter data for Customer Payment ? (for example. Setup How do you enter/manage a credit amount owed to the customer by your company? Process How do you enter/manage a credit amount owed to your company by the customer Process Do you send customers statements? Do you ever adjust receivables? How do you adjust receivables? Process Process Process Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific AR AR AR AR AR 84519002.RD. by cost center. by company? by cost center?) Process Do you have security reports on who can run Customer Payment reports? (by company. purchase orders. and so on) on? Where are they located? Setup. and so on) Setup. allowing certain Customer Payment accounts to be valid with only certain other values. Will any new ones need to be created for Customer Payment ? Setup.

60.RD.xls 319 of 1120 ..020 Process Questionnaire 02/13/2012 Process Analysis Questions Do you limit the amounts when adjusting receivables? What do your agings look like? Do you have multiple "remit tos"? Type = Setup Metric Process Performance Application Process Process Process AR AR AR AR AR AR AR AR AR AR AR Response Revisit Y/N OBM Level I How are multiple "remit tos" determined for a customer? Process What credit information is tracked for each customer? Do you charge finance charges? How do you charge finance charges? Do you send dunning letters to customers? Process Process Process Process Do collectors actively call customers on delinquent items? Process What is the process for tracking actions to collect on delinquent accounts? Process Is the process for tracking actions to collect on delinquent accounts automated? Process Do terms and conditions of customer agreements and/or payment terms change based upon the status of their accounts? Process Do you monitor your collectors performance? What metrics performance? are used to monitor collections Process Metric Process AR AR AR AR AR AR Do you run a detailed expense statement periodically? How often is a detailed expense statement run and to whom is it distributed? Process Do you do cash requirements forecasting? Process What sort of buckets do you use for cash requirements forecasting? (for example.. 30. 90.) Process How do you monitor customer account status? Do you have a separate aging for collectors? Do you use Debit Memos? How are Debit Memos accounted for? Why are Debit Memos used? What items appear on Debit Memos? Do you use Customer Account Credit Memos? Process Process Process Process Process Process Process AR AR AR AR AR AR AR AR 84519002.

multiple invoicesmultiple checks -.Process Process Process How are non-customer related payments accounted for? Process How do you handle payments without remittance information? Process How do you handle payments from unknown sources? Process What are your policies and procedures about adjusting payments? Process What are your policies and procedures about reversing payments? Process How often do you adjust payments? How often do you reverse payments? Metric Metric 84519002.single invoicesingle check -.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application AR AR AR AR. cash.xls 320 of 1120 . check. GL AR AR AR Response Revisit Y/N OBM Level I How are Customer Account Credit Memos accounted for? Process Why are Customer Account Credit Memos used? Process What items appear on Customer Account Credit Memos? Process How do you maintain/audit your customer data? How are adjustments to closed periods handled? Do you enter your payments in batches? How are batches identified? Process Process Setup Setup How do your customers generally pay invoices?single check -. and so on) Setup.Process How do you receive and input payments? Do you receive deposits and/or prepayments? Do you receive non-customer related payments? Setup.multiple invoices Process Do you use batch control counts and amounts? Setup Do you use more than one bank account and/or cash account? Setup Do you have customers who pay other customers’ invoices? Process Do you use lockboxes? How many lockboxes do you use? Process Metric AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR What types of payments are received and input? (for example.RD.

020 Process Questionnaire 02/13/2012 Process Analysis Questions How many payments do you receive in a month? Type = Setup Metric Process Performance Application Metric AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR. balance sheets. GL AR GL Response Revisit Y/N OBM Level I How many checks are returned by the bank in a period? Metric. Process What are the reasons for checks being returned by the bank? Process Who applies cash? How is cash applied? Process Process Do you create chargebacks (Debit Items) for customer deductions? Process Do you reconcile payments with the bank? How do you reconcile payments with the bank? How often do you reconcile payments with the bank? How are bank reconciliation errors handled? Do you forecast cash collection for collectors? What are your goals for cash collection and DSO? Process Process Process Process Performance Performance How do you enter/manage a credit amount owed to the customer by your company? Process How do you enter/manage a credit amount owed to your company by the customer Process Do you have a central registry of supports more than one business? Are there businesses in different whom you will need to invoice ? customers which Process Process Process Do you send dunning letters to customers? GL Set of Books Will you need to invoice for the same items from different businesses ? Process Does your company prepare budgets? Process What types of budgets do you prepare? (for example. revenue & expenses.RD.xls 321 of 1120 . project. PA GL GL GL 84519002. and so on) Process Do your company’s key performance indicators drive the budgets? Process How many budgets do you prepare for an individual fiscal year? Metric Do you prepare more than one budget per Set of Books? Process GL. capital.

Excel.xls 322 of 1120 . headcount)? Process Do you require consolidated budgets? Are all budgets prepared in the same currency? Setup Setup GL GL GL GL GL GL GL GL GL GL Do you use Lotus. or another spreadsheet program to prepare budgets? Process Which spreadsheet products and which version do/will you use? Setup How do you close or "freeze" a budget once it is approved? Process 84519002. new budget = 10% decrease from previous budget)? Process At what account level do you currently budget? Is this the same level of detail that actuals are captured? Process Is your budgeting process centralized or decentralized? Setup Are reorganizations likely that affect how budgets should be prepared and/or reported? Setup Do you only budget in dollars. or region) do you budget? Process Do budgets require approval? What levels of approvals are required for budgets? How many budget "organizations" do you have? Process Process Metric What are the budget organizations and what is the convention or rule behind their names? Setup Have you developed security procedures to prohibit access to certain budget organizations? Process What security procedures have you developed to prohibit access to certain budget organizations? Setup Will budget organization security be required in the future? Setup Do you create new budgets based on existing budgets (for example.RD. division. cost center. or are statistics budgeted also (for example.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application GL GL GL GL GL GL GL GL GL Response Revisit Y/N OBM Level I What is the range of accounting periods for each budget? Process At what organization level (for example.

RD.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL Response Revisit Y/N OBM Level I Is the process to close or "freeze" a budget once it is approved documented? Process How long does it take to close or "freeze" a budget? How long should it take to close or "freeze" a budget? Process Process Is closing or "freezing" a budget a hard close or a soft close? Process Who performs the tasks associated with closing or "freezing" the budget? Process How are adjustments to closed periods and/or frozen budgets handled? Process Are budgets altered frequently during the fiscal year? Process Do you need to retain original (prerevision) budgets throughout the year? Setup Is a budget download required to facilitate budget creation or maintenance? Setup Do you derive any type of forecast from budgets? Does your company prepare financial forecasts? Setup Process What types of financial forecasts does your company prepare? Process How do you prepare financial forecasts? Is the financial forecasting process documented? How long does it take to prepare financial forecasts? How long should it take to prepare financial forecasts? Are financial forecasts a hard or soft close? Process Process Process Process Process Who performs the tasks associated with preparing financial forecasts? Process How many forecasts do you prepare during an individual fiscal year? Metric How far out do you project (range of accounting periods) for each financial forecast iteration? Metric How do forecasts differ from budgets in the area of Statistics? Process How do forecasts differ from budgets in the area of consolidation? Process 84519002.xls 323 of 1120 .

RD.xls .Performance GL How do forecasts differ from budgets in the aa to of level of information included? Process.Performance GL How do you maintain your Financial Reporting data? How do you audit your Financial Reporting data? Process Process GL GL GL 324 of 1120 Which operations/processes do you want to streamline for Financial Reporting? Process 84519002.Metric How do forecasts differ from budgets in the area of approvals? Process How do forecasts differ from budgets in the area of security? Process How do forecasts differ from budgets in the area of forecast maintenance? Process How do forecasts differ from budgets in the area of reporting requirements? Process How do forecasts differ from budgets in the area of preparation tools? Process How do forecasts differ from budgets in the area of freezing? Process Is an automated interface required from the budget preparation tool to Oracle? Setup Are all budgets reported from the GL in the same currency? Setup What time periods of budget reporting do you require (current YTD. or PJTD)? Setup What are your budget reporting requirements during preparation and after budget is approved and in use? Process Is the level of detail the budget is prepared in the same as the level budgets are reported against actuals? Performance Are budget revisions more frequent at certain times of the year? Performance GL GL GL GL How do forecasts differ from budgets in the area of retaining historical data? Process. PTD. PJTD Prior YTD.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application GL GL GL GL GL GL GL GL GL GL Response Revisit Y/N OBM Level I How do forecasts differ from budgets in the area of currency? Process How do forecasts differ from budgets in the area of number of forecasts per year? Process. PTD.

Setup.Process GL GL GL GL GL 84519002. or number of copies.xls 325 of 1120 .020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application GL GL GL GL GL GL GL GL GL GL GL GL GL Response Revisit Y/N OBM Level I Which operations/processes do you want to eliminate for Financial Reporting? Process Are there any time-intensive Financial Reporting operations/processes that need to be addressed? Process How do you close an accounting period for Financial Reporting? Process Is the schedule to close an accounting period for Financial Reporting documented? Process How long does it take to close an accounting period for Financial Reporting? Process How long should it take to close an accounting period for Financial Reporting? Process Is closing an accounting period for Financial Reporting a hard close or a soft close? Process How are adjustments to closed periods for Financial Reporting handled? Process How do you open an accounting period for Financial Reporting? Process Is the schedule to open an accounting period for Financial Reporting documented? Process How long does it take to open an accounting period for Financial Reporting? Process Who performs the tasks associated with opening an accounting period for Financial Reporting? Process Who performs the tasks associated with closing an accounting period for Financial Reporting? Process Where in your accounting cycle do you run standard reports and statements for Financial Reporting? Process What business performance statistics do you monitor for Financial Reporting? Process What are your Financial Reporting requirements with respect to functional vs. frequency. user. Process What are your Financial Reporting requirements with respect to summary or detail formats? Obtain report listing. foreign currencies? Setup. Setup. Process What reports do you currently generate to meet your Financial Reporting requirements? Provide examples of each. Include source (could be manual).RD.

Performance GL 84519002. subsidiaries? Setup Are Financial Reporting reports standard across multiple levels within a Set of Books.Process Who receives a copy of the Financial Reporting reports? Process What is the criteria for determining who should receive a copy of any Financial Reporting report? Process How do you update a Financial Reporting report’s distribution list? Process Is the process to update a Financial Reporting report’s distribution list documented? Process How long does it take to update a Financial Reporting report’s distribution list? Process How long should it take to update a Financial Reporting report’s distribution list? Process Who performs the tasks associated with updating a Financial Reporting report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Financial Reporting reports? Setup. for example.xls 326 of 1120 . for example.Performance GL What type of printers do you run Financial Reporting reports (including checks. and so on) on? Where are they located? Setup. divisions? Setup What account codes and/or descriptions are required on Financial Reporting reports? Setup Do you provide a "key" of content/information somewhere on the Financial Reporting report? Setup What Financial Reporting reports are grouped together on a regular basis and printed in one print run? Setup.RD.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application GL GL Response Revisit Y/N OBM Level I Is there any Financial Reporting requirement that your current set of reports does not meet? Setup Are Financial Reporting reports standard across multiple Sets of Books. purchase orders.Process Do some of these Financial Reporting reports belong in report sets? Always being run together? Setup GL GL GL GL GL GL GL GL GL GL GL GL GL Do the separate business units run their own Financial Reporting reports? Process.

and so on) Setup. by company? by cost center?) Process Do you have security reports on who can run Financial Reporting reports? (by company.xls 327 of 1120 .Process Will there need to be terminal security for Financial Reporting? Setup Do you run security reports on a regular basis for Financial Reporting? Process Do you have documentation on your current system security requirements for Financial Reporting? Process Map each GL user to a menu structure.Process 84519002.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application GL Response Revisit Y/N OBM Level I Do you run Financial Reporting reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Financial Reporting? (for example. Will any new ones need to be created for Financial Reporting? Setup. by cost center. allowing certain Financial Reporting accounts to be valid with only certain other values.Process What types of formulas do you use in your allocations? Provide examples.Process Do you create offset accounts or remove monies from the allocation accounts. Setup Do you currently have automated step down allocation functionality? Will you require this? Setup Do you require financial consolidations? How often do you perform financial consolidations? What is the COA mapping during the consolidation? Do you perform consolidation between businesses that use different currencies? various Process Metric Setup Setup.RD. Setup Do you perform allocations? What types? When? Setup. Setup Do you use step down allocations? What are your allocations based on? Setup Setup GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL Do you always allocate 100% of the account your allocating? Setup.Process Do you review requirements for validation rules.

020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL Response Revisit Y/N OBM Level I Do you do translations monthly into foreign currencies? Process What account values do you use for cumulative gain or loss? Setup Do you perform re-valuation of assets and liabilities on a regular basis? When? Process Do you perform special audits for foreign currency accounts? Process Do you require inquiry into original entered currency balances? Metric.Process Process Do you have standard journals that recur with the same accounting information (but changing amounts)? Provide examples..Process What are your reporting requirements with respect to Trial Balances? Setup. Process Does each business/cost center perform financial reporting? Process Do your financial statements require special printing features (bold. Process What are your reporting requirements with respect to sub-ledgers/feeder systems? Setup.Process Do you use control totals when entering journals? Setup.. italics.)? Setup Do you track journal sources? What types? Do you track journal categories? What ones? Setup Setup Do you enter statistical accounts regularly? How often? Process Do you use batches to enter journals? Do you reverse journals on a regular basis? Explain.Process How often do you post journals to your General Ledger balances? Process What are the procedures you use to post these journals? Process 84519002. Process What are your reporting requirements with respect to account analyses? Setup.Process Do you have standard journals that recur with the same accounting information (but the same amounts)? Provide examples.xls GL GL GL GL GL 328 of 1120 . Setup.. Setup.RD.Process When closing at year end do you use a 13th period? Setup. Setup.

xls Process Not module specific 329 of 1120 . which accounts and how often? Process.020 Process Questionnaire 02/13/2012 Process Analysis Questions Who posts the journal batches? posting? Who approves the Type = Setup Metric Process Performance Application Process GL GL GL GL Response Revisit Y/N OBM Level I Do you allow for posting out of balances journals into a suspense account? Setup. or accrual)? How are these categories useful? Setup Do you need to associate special statistical figures to certain journal entries? Setup. by source.Performance GL GL Do you have online account balance lookup? If needed. by type. internal invoices.Performance GL Do you currently do periodic consolidation of these locations in reporting? Process.Process Do you have any audit requirements that might be unique? Process Do you currently use encumbrance accounting? Setup What type of authorization does it take to make adjusting entries in prior periods? Process Do these reports have different rounding in $? (for example. Performance GL How do you maintain your Forecasting data? 84519002.Process Do you have multiple suspense accounts? Setup Do you have any input documents that you currently use? Process Do you need to categorize your journals in any way (for example. the preliminary report is in pennies and the final in whole dollars) Setup What are your intercompany processing requirements (for example. accounts payable.Process Do you ever run financial reports mid-period? How long are reports kept on-line or are they re-run if needed again? Performance GL GL GL GL GL GL GL Process. or reporting) Setup.Performance GL Do you require online inquiry for journal entry detail? Who should have authority to view this information? Process.Performance GL Do you run preliminary financial reports and final financial reports? Process.RD. eliminations.Performance GL Do you require online inquiry for funds available? Who should have authority to view this information? Process.

xls Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific 330 of 1120 . Include source (could be manual). or number of copies. divisions? Setup What account codes and/or descriptions are required on Forecasting reports? Setup Do you provide a "key" of content/information somewhere on the Forecasting report? Setup What Forecasting reports are grouped together on a regular basis and printed in one print run? Setup. Setup. subsidiaries? Setup Are Forecasting reports standard across multiple levels within a Set of Books. Setup. for example. user.020 Process Questionnaire 02/13/2012 Process Analysis Questions How do you audit your Forecasting data? Type = Setup Metric Process Performance Application Process Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Response Revisit Y/N OBM Level I Which operations/processes do you want to streamline for Forecasting? Process Which operations/processes do you want to eliminate for Forecasting? Process Are there any time-intensive Forecasting operations/processes that need to be addressed? Process What business performance statistics do you monitor for Forecasting? Process What are your Forecasting reporting requirements with respect to functional vs. frequency. Process What are your Forecasting reporting requirements with respect to summary or detail formats? Obtain report listing.Process Is there any Forecasting reporting requirement that your current set of reports does not meet? Setup Are Forecasting reports standard across multiple Sets of Books. Process What reports do you currently generate to meet your Forecasting reporting requirements? Provide examples of each. for example. foreign currencies? Setup.Process Who receives a copy of the Forecasting reports? Process What is the criteria for determining who should receive a copy of any Forecasting report? Process How do you update a Forecasting report’s distribution list? Process Is the process to update a Forecasting report’s distribution list documented? Process How long does it take to update a Forecasting report’s distribution list? Process 84519002.RD.

Performance module specific Not Do you run Forecasting reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Forecasting? (for example.RD.xls 331 of 1120 . purchase orders. Will any new ones need to be created for Forecasting? Setup. by company? by cost center?) Process Do you have security reports on who can run Forecasting reports? (by company. allowing certain Forecasting accounts to be valid with only certain other values.Performance module specific Not What type of printers do you run Forecasting reports (including checks. and so on) Setup. by cost center.Process Do some of these Forecasting reports belong in report sets? Always being run together? Setup Do the separate business Forecasting reports? units run their own Not module specific Not module specific Process. Setup Do you group demand forecasts for planning or consumption or order promising purposes? Setup What demands do you satisfy by using forecast? How do you track market demand for your products? Process Process Not module specific MPS MPS MPS.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Not module specific Not module specific Response Revisit Y/N OBM Level I How long should it take to update a Forecasting report’s distribution list? Process Who performs the tasks associated with updating a Forecasting report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Forecasting reports? Setup.OE 84519002. and so on) on? Where are they located? Setup.Process Will there need to be terminal security for Forecasting? Setup Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Do you run security reports on a regular basis for Forecasting? Process Do you have documentation on your current system security requirements for Forecasting? Process Map each GL user to a menu structure.Process Do you review requirements for validation rules.

MRP MPS MPS.OE MPS 332 of 1120 How many and on what level for an item do you forecast on a weekly basis? Performance 84519002. Metric How long does the typical forecast cycle take (from source to consolidation of forecast)? Metric Where is the last point in the current system that allows you to change forecasts? Process Do you forecast configured products? Process MPS. and change your plans accordingly? Metric What types of drivers would cause forecast changes and adjustments? Process What are your forecast demand sources? Setup Do you separate your demand forecast from the forecast used to drive production? Process Do you drive near term production from sales orders? Do you have seasonal or highly variable demand? Process Process Do you stock material to respond to seasonal or highly variable demand? Setup How quickly can you respond to rapid demand changes? Metric Do you keep extra capacity available because of demand fluctuations? Setup How often do you have to change materials to respond to changes on demand? (For example.MPS Response Revisit Y/N OBM Level I Do you use historical demand to assist the forecasting process? Process Do you use formal methods and/or PC based tools to assist the forecasting process? Setup Do you track forecast accuracy.MPS MPS MPS MPS MRP.MRP MPS Do you forecast by product family or by configuration model or by item or in some combination? Process Do you satisfy end item and spares demand? Process Do you use a two-level master schedule for configured products? Process Do you have regional market demand? Performance MPS MPS. change from wool to cotton).MPS MPS INV.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application MPS.INV MPS MPS. OE.INV MPS INV. if you are in the clothing business.MPS INV.RD.xls .OE INV.

foreign currencies? Setup. for example. for example. Process What reports do you currently generate to meet your Master Scheduling reporting requirements? Provide examples of each. Setup. or number of copies. divisions? Setup What account codes and/or descriptions are required on Master Scheduling reports? Setup Do you provide a "key" of content/information somewhere on the Master Scheduling report? Setup What Master Scheduling reports are grouped together on a regular basis and printed in one print run? Setup. frequency. user.Process Is there any Master Scheduling reporting requirement that your current set of reports does not meet? Setup Are Master Scheduling reports standard across multiple Sets of Books. Process What are your Master Scheduling reporting requirements with respect to summary or detail formats? Obtain report listing.RD.Process Who receives a copy of the Master Scheduling reports? Process 84519002. Setup.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application MPS Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Response Revisit Y/N OBM Level I What is the forecast system processing time during the peak forecast period? Performance How do you maintain your Master Scheduling data? How do you audit your Master Scheduling data? Process Process Which operations/processes do you want to streamline for Master Scheduling? Process Which operations/processes do you want to eliminate for Master Scheduling? Process Are there any time-intensive Master Scheduling operations/processes that need to be addressed? Process How do you close an accounting period for Master Scheduling? Process What are your Master Scheduling reporting requirements with respect to functional vs. subsidiaries? Setup Are Master Scheduling reports standard across multiple levels within a Set of Books. Include source (could be manual).xls Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific 333 of 1120 .

Process Will there need to be terminal security for Master Scheduling? Setup Do you run security reports on a regular basis for Master Scheduling? Process Do you have documentation on your current system security requirements for Master Scheduling? Process Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific 84519002.Performance module specific Not Do you run Master Scheduling reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Master Scheduling? (for example.xls 334 of 1120 . purchase orders.Performance module specific Not What type of printers do you run Master Scheduling reports (including checks. and so on) on? Where are they located? Setup. by cost center.Process Do some of these Master Scheduling reports belong in report sets? Always being run together? Setup Not module specific Not module specific Do the separate business units run their own Master Scheduling reports? Process.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Response Revisit Y/N OBM Level I What is the criteria for determining who should receive a copy of any Master Scheduling report? Process How do you update a Master Scheduling report’s distribution list? Process Is the process to update a Master Scheduling report’s distribution list documented? Process How long does it take to update a Master Scheduling report’s distribution list? Process How long should it take to update a Master Scheduling report’s distribution list? Process Who performs the tasks associated with updating a Master Scheduling report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Master Scheduling reports? Setup. by company? by cost center?) Process Do you have security reports on who can run Master Scheduling reports? (by company.RD. and so on) Setup.

RD.020 Process Questionnaire

02/13/2012

Process Analysis Questions

Type = Setup Metric Process Performance Application
Not module specific

Response

Revisit Y/N

OBM Level I

Map each GL user to a menu structure. Will any new ones need to be created for Master Scheduling? Setup,Process Do you review requirements for validation rules, allowing certain Master Scheduling accounts to be valid with only certain other values. Setup Do you basically assume infinite capacity? Do you have a finite capacity planning tool? Do you level load your production lines? Are make/buy decisions impacted by capacity? Do you run capacity simulations? How do demand forecasts feed master scheduling? Setup Setup Setup Process Process Process

Not module specific MRP NS MRP MRP MRP MPS MRP MRP MRP MRP MPS MRP MRP WIP,MRP MRP MRP,WIP MRP MRP, PO,WIP MRP,PO

Do you manipulate forecasts and automatically turn them into the MPS? Describe your techniques. Process How long does the MPS take to finalize? Do you plan any repetitive production? Do you plan only discrete production? Metric Process Process

How often do you generate a master schedule or material plan? Process What is your typical planning horizon? Do you run material plan simulations? Do you have to schedule tooling requirements? Do you plan for preventive maintenance? How do you schedule production? Setup Process Process Process Setup

How often do you launch work orders or purchase orders? Setup Do you automatically generate and confirm released workorders and purchase orders? Process Do you autorelease to suppliers based on MPS? Process

Do shortages play a major role in scheduling and launching work orders? Do you 'kit short' shop orders? Process Do you hit your production schedules within your tolerance? Metric Do you have separate planning/scheduling groups? Do you have planner/ buyers? Setup 84519002.xls

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Process Analysis Questions
What kind of on-line planning tool do you use?

Type = Setup Metric Process Performance Application
Process MRP,WIP MRP,WIP MRP MRP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP

Response

Revisit Y/N

OBM Level I

Do you have just-in-time needs for purchasing or production? Setup What do your planning reports look like? Setup

How long does the system take to create an MPS at peak periods? Performance How do you maintain your Work In Process data? How do you audit your Work In Process data? Process Process

Which operations/processes do you want to streamline for Work In Process? Process Which operations/processes do you want to eliminate for Work In Process? Process Are there any time-intensive Work In Process operations/processes that need to be addressed? Process How do you close an accounting period for Work In Process? Process Is the schedule to close an accounting period for Work In Process documented? Process How long does it take to close an accounting period for Work In Process? Process How long should it take to close an accounting period for Work In Process? Process Is closing an accounting period for Work In Process a hard close or a soft close? Process How are adjustments to closed periods for Work In Process handled? Process How do you open an accounting period for Work In Process? Process Is the schedule to open an accounting period for Work In Process documented? Process How long does it take to open an accounting period for Work In Process? Process Who performs the tasks associated with opening an accounting period for Work In Process? Process Who performs the tasks associated with closing an accounting period for Work In Process? Process

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Process Analysis Questions

Type = Setup Metric Process Performance Application
WIP WIP

Response

Revisit Y/N

OBM Level I

Where in your accounting cycle do you run standard reports and statements for Work In Process? Process What business performance statistics do you monitor for Work In Process? Process What are your Work In Process reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Work In Process reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Work In Process reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, or number of copies. Setup,Process Is there any Work In Process reporting requirement that your current set of reports does not meet? Setup Are Work In Process reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Work In Process reports standard across multiple levels within a Set of Books, i e., divisions? Setup What account codes and/or descriptions are required on Work In Process reports? Setup Do you provide a "key" of content/information somewhere on the Work In Process report? Setup What Work In Process reports are grouped together on a regular basis and printed in one print run? Setup,Process Who receives a copy of the Work In Process reports? Process

WIP

WIP

WIP WIP WIP

WIP WIP WIP

WIP WIP WIP WIP WIP WIP

What is the criteria for determining who should receive a copy of any Work In Process report? Process How do you update a Work In Process report’s distribution list? Process Is the process to update a Work In Process report’s distribution list documented? Process How long does it take to update a Work In Process report’s distribution list? Process

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Process Analysis Questions

Type = Setup Metric Process Performance Application
WIP WIP

Response

Revisit Y/N

OBM Level I

How long should it take to update a Work In Process report’s distribution list? Process Who performs the tasks associated with updating a Work In Process report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Work In Process reports? Setup,Process Do some of these Work In Process reports belong in report sets? Always being run together? Setup

WIP WIP

Do the separate business units run their own Work In Process reports? Process,Performance WIP What type of printers do you run Work In Process reports (including checks, purchase orders, and so on) on? Where are they located? Setup,Performance WIP Do you run Work In Process reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Work In Process? (for example, by company? by cost center?) Process Do you have security reports on who can run Work In Process reports? (by company, by cost center, and so on) Setup,Process Will there need to be terminal security for Work In Process? Setup Do you run security reports on a regular basis for Work In Process? Process Do you have documentation on your current system security requirements for Work In Process? Process Map each GL user to a menu structure. Will any new ones need to be created for Work In Process? Setup,Process Do you review requirements for validation rules, allowing certain Work In Process accounts to be valid with only certain other values. Setup Describe the process for manufacturing rework? Describe the process for storing distribution rework? Process Process WIP

WIP

WIP WIP WIP

WIP

WIP

WIP WIP WIP, INV

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Process Analysis Questions
Do you repair customer products? Do you perform product upgrades?

Type = Setup Metric Process Performance Application
Process Process OE, INV,WIP OE, INV,WIP WIP WIP, COST WIP WIP, INV WIP, INV WIP WIP NS WIP WIP, PO,INV

Response

Revisit Y/N

OBM Level I

How do you schedule these types of non-standard jobs? Process Do you tie non-standard jobs to specific expense accounts? Setup Do you tie non-standard to internal or external accounts for processing? Setup Do you perform tear-down operations? Process

Where do you source spare parts for non-standard jobs? Setup Do you manufacture on a repetitive basis? Do you manufacture discrete work orders? Setup Setup

Do you manufacture both discrete and repetitive on the same line? Setup Do you build lot size, piece size or both? Do you do any outside processing? Process Process

Do you use lead time offsets for the components and issue to the floor based on operations scheduling? Process Do you use work orders or schedules to control material movement? Setup Do you use routings and alternate routings? Setup What are the average number of operations for each routing? Metric Do you use work orders or schedules to collect actual costs? Setup Do you use work orders or schedules to record material transactions only? Setup Is there a work order - part number - customer relationship? Process Do you backflush component material? Do you use pull tickets for replenishment? repetitive schedule Process Process

WIP,MRP WIP BOM WIP,BOM COST,WIP WIP,INV INV,WIP WIP WIP WIP,INV

Do you keep any components for repetitive on the production floor? Setup

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Process Analysis Questions

Type = Setup Metric Process Performance Application
WIP WIP WIP WIP WIP WIP NS

Response

Revisit Y/N

OBM Level I

Do you use repetitive count points to collect labor and material through a repetitive process? Metric Do you have any "mixed-mode" manufacturing on your production line? Process What are the types of documents that you generate? Do you use custom WIP instructions? Who records transactions in your system? Do you process periodically? move transactions real-time or Process Setup Process Process

Do you use a bar-code interface to process move transactions real-time? Process What is the average number of component requirements on a work order or repetitive schedule? Metric How many work orders do you release each day? Metric Do you "kit complete" into a finished goods staging area? Process Do you allow partial completions of work orders? How do you maintain your Material Handling data? How do you audit your Material Handling data? Process Process Process

WIP,BOM WIP WIP WIP Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific

Which operations/processes do you want to streamline for Material Handling? Process Which operations/processes do you want to eliminate for Material Handling? Process Are there any time-intensive Material Handling operations/processes that need to be addressed? Process How do you close an accounting period for Material Handling? Process Is the schedule to close an accounting period for Material Handling documented? Process How long does it take to close an accounting period for Material Handling? Process How long should it take to close an accounting period for Material Handling? Process Is closing an accounting period for Material Handling a hard close or a soft close? Process

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Process Analysis Questions

Type = Setup Metric Process Performance Application
Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific

Response

Revisit Y/N

OBM Level I

How are adjustments to closed periods for Material Handling handled? Process How do you open an accounting period for Material Handling? Process Is the schedule to open an accounting period for Material Handling documented? Process How long does it take to open an accounting period for Material Handling? Process Who performs the tasks associated with opening an accounting period for Material Handling? Process Who performs the tasks associated with closing an accounting period for Material Handling? Process Where in your accounting cycle do you run standard reports and statements for Material Handling? Process What business performance statistics do you monitor for Material Handling? Process What are your Material Handling reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Material Handling reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Material Handling reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, or number of copies. Setup,Process Is there any Material Handling reporting requirement that your current set of reports does not meet? Setup Are Material Handling reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Material Handling reports standard across multiple levels within a Set of Books, for example, divisions? Setup What account codes and/or descriptions are required on Material Handling reports? Setup Do you provide a "key" of content/information somewhere on the Material Handling report? Setup

Not module specific Not module specific

Not module specific

Not module specific

Not module specific

Not module specific Not module specific

Not module specific Not module specific Not module specific

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Process Analysis Questions

Type = Setup Metric Process Performance Application
Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific

Response

Revisit Y/N

OBM Level I

What Material Handling reports are grouped together on a regular basis and printed in one print run? Setup,Process Who receives a copy of the Material Handling reports? Process

What is the criteria for determining who should receive a copy of any Material Handling report? Process How do you update a Material Handling report’s distribution list? Process Is the process to update a Material Handling report’s distribution list documented? Process How long does it take to update a Material Handling report’s distribution list? Process How long should it take to update a Material Handling report’s distribution list? Process Who performs the tasks associated with updating a Material Handling report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Material Handling reports? Setup,Process Do some of these Material Handling reports belong in report sets? Always being run together? Setup

Not module specific Not module specific

Do the separate business units run their own Material Handling reports? Process,Performance module specific Not What type of printers do you run Material Handling reports (including checks, purchase orders, and so on) on? Where are they located? Setup,Performance module specific Not Do you run Material Handling reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Material Handling? (for example, by company? by cost center?) Process Do you have security reports on who can run Material Handling reports? (by company, by cost center, and so on) Setup,Process Will there need to be terminal security for Material Handling? Setup Do you run security reports on a regular basis for Material Handling? Process Not module specific

Not module specific

Not module specific Not module specific Not module specific

84519002.xls

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Process Analysis Questions

Type = Setup Metric Process Performance Application
Not module specific

Response

Revisit Y/N

OBM Level I

Do you have documentation on your current system security requirements for Material Handling? Process Map each GL user to a menu structure. Will any new ones need to be created for Material Handling? Setup,Process Do you review requirements for validation rules, allowing certain Material Handling accounts to be valid with only certain other values. Setup How do you track cost on miscellaneous transactions? Metric

Not module specific

Not module specific INV, COST

Can you break out your miscellaneous transactions from more standard transaction processing? Metric Are miscellaneous transactions costing more than standard material transactions? Metric Are you running your business with reliance on miscellaneous transactions? Process Do you use miscellaneous issue transactions? Process

INV INV, COST INV INV INV INV, WIP INV, WIP INV INV, COST NS INV ALL ALL ALL ALL

Where do you send parts that you issue in this fashion? Process Do you use miscellaneous issues to production? Process Do you issue standard production to the floor using miscellaneous issue transactions? Process Do you ship any product to customers using a miscellaneous issue transaction? Process Do you adjust transactions? inventory using miscellaneous Process

Do you have any authorizations as to who can use a miscellaneous material issue transaction? Setup How many miscellaneous transactions do you perform in a week? Metric How do you maintain your Quality Management data? How do you audit your Quality Management data? Process Process

Which operations/processes do you want to streamline for Quality Management? Process Which operations/processes do you want to eliminate for Quality Management? Process

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Process Analysis Questions

Type = Setup Metric Process Performance Application
ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

Response

Revisit Y/N

OBM Level I

Are there any time-intensive Quality Management operations/processes that need to be addressed? Process How do you close an accounting period for Quality Management? Process Is the schedule to close an accounting period for Quality Management documented? Process How long does it take to close an accounting period for Quality Management? Process How long should it take to close an accounting period for Quality Management? Process Is closing an accounting period for Quality Management a hard close or a soft close? Process How are adjustments to closed periods for Quality Management handled? Process How do you open an accounting period for Quality Management? Process Is the schedule to open an accounting period for Quality Management documented? Process How long does it take to open an accounting period for Quality Management? Process Who performs the tasks associated with opening an accounting period for Quality Management? Process Who performs the tasks associated with closing an accounting period for Quality Management? Process Where in your accounting cycle do you run standard reports and statements for Quality Management? Process What business performance statistics do you monitor for Quality Management? Process What are your Quality Management reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Quality Management reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Quality Management reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, or number of copies. Setup,Process

ALL ALL

ALL

ALL

ALL

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Process Analysis Questions

Type = Setup Metric Process Performance Application
ALL ALL

Response

Revisit Y/N

OBM Level I

Is there any Quality Management reporting requirement that your current set of reports does not meet? Setup Are Quality Management reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Quality Management reports standard across multiple levels within a Set of Books, for example, divisions? Setup What account codes and/or descriptions are required on Quality Management reports? Setup Do you provide a "key" of content/information somewhere on the Quality Management report? Setup What Quality Management reports are grouped together on a regular basis and printed in one print run? Setup,Process Who receives a copy of the Quality Management reports? Process What is the criteria for determining who should receive a copy of any Quality Management report? Process How do you update a Quality Management report’s distribution list? Process Is the process to update a Quality Management report’s distribution list documented? Process How long does it take to update a Quality Management report’s distribution list? Process How long should it take to update Management report’s distribution list? a Quality Process

ALL ALL ALL

ALL ALL ALL ALL ALL ALL ALL ALL

Who performs the tasks associated with updating a Quality Management report’s distribution list? Process Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Quality Management reports? Setup,Process Do some of these Quality Management reports belong in report sets? Always being run together? Setup

ALL

ALL

Do the separate business units run their own Quality Management reports? Process,Performance ALL What type of printers do you run Quality Management reports (including checks, purchase orders, and so on) on? Where are they located? Setup,Performance ALL 84519002.xls 345 of 1120

RD.020 Process Questionnaire

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Process Analysis Questions

Type = Setup Metric Process Performance Application
ALL

Response

Revisit Y/N

OBM Level I

Do you run Quality Management reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Quality Management? (for example, by company? by cost center?) Process Do you have security reports on who can run Quality Management reports? (by company, by cost center, and so on) Setup,Process Will there need to be terminal security for Quality Management? Setup Do you run security reports on a regular basis for Quality Management? Process Do you have documentation on your current system security requirements for Quality Management? Process Map each GL user to a menu structure. Will any new ones need to be created for Quality Management? Setup,Process Do you review requirements for validation rules, allowing certain Quality Management accounts to be valid with only certain other values. Setup Does a current process baseline already exist for this process, and is it available for review? Process Do policies and procedures exist? Who or what group/organization Customer for this process? What is the key output of the process? is the primary Process Process Process

ALL

ALL ALL ALL

ALL

ALL

ALL ALL ALL ALL ALL ALL

What is the Customer’s request or event that launches the process? Process What are the event mechanisms, or allowable ways in which the event may be recognized (causing the process to begin)? Process How is the Customer’s request fulfilled? (for example, how to recognize that the process has been completed?) Process What are the business functions that must be accomplished in order to complete the process? Process

ALL

ALL ALL

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Process Analysis Questions

Type = Setup Metric Process Performance Application

Response

Revisit Y/N

OBM Level I

List and classify each business function by type (a combination of Manual or System-assisted, and Internal or External) and responsible agent (owner). Process What decision steps are involved in the process, what are the outcomes and % likelihood for each outcome? Process What are the key decisions that drive the process? Process

ALL

ALL ALL

Create a pareto chart of causes or decision drivers of outcomes ("x" % of the time "y" happens because...). Process What are the policies that govern how the process will function? Process What are the constraints that limit or control the process? Process Do standards exist for process steps? Process What technology and tools are needed at the business function (process step) level for data gathering, measurement or inspection? Process What are the system transactions (list by "type" such as: control, status, movement, logistics, change, quality, balancing, and reconciliation)? Process What is the primary information captured and used? What is the source of each set of key information? What are the data capture methods? Process Process Process

ALL ALL ALL ALL

ALL

ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

Does a schematic exist that depicts all storage points for material? Process Does a schematic exist that depicts all storage points for information? Process What types of security and controls are used regarding key information? Performance How is data entry audited? Performance What are the activity drivers and how are they measured and valued? Performance Where are the process bottlenecks? Performance What are representative transaction volumes for key process steps? Performance

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Process Analysis Questions

Type = Setup Metric Process Performance Application
ALL ALL

Response

Revisit Y/N

OBM Level I

What are the drivers of transaction volume surge and peak loads? Performance How stable is the transaction throughput? Performance What are the control points for performance measurement and management? Status? Value? Location? Performance How do you measure value for key process steps? How do you measure efficiency? Performance Performance

ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

How do you measure response or service to the customer? Performance How do you measure the stability of key process steps? Performance What are the opportunities for improving the process? Where are the current weak areas? What are the redundancies (particularly data entry)? Performance Performance Performance

What are the reasons for acquiring the new application system relevant to this business area? Performance What families of products or inputs carry the most value through the process? Performance Do you monitor serial cycle history (like multiple passes through testing or debugging)? Process Do you maintain statistical process controls (SPC)? Do you maintain processes? SPC for supplier production Process Process

What are the key variables and attributes that are monitored during production? Process To what extent are Cp, Cpk and other process capability statistics maintained and used? Performance To what extent are correlation statistics maintained? Process

How do you alert the appropriate personnel when quality nonconformance occurs? Process Does the quality system take or recommend action based on sampling or analysis of a series of outputs? Process

ALL

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Process Analysis Questions

Type = Setup Metric Process Performance Application
ALL ALL ALL

Response

Revisit Y/N

OBM Level I

How do you integrate your quality systems with other operating subsystems (like Purchasing, Inventory, Manufacturing, and so on)? Process What are the operating systems transactions from which quality results must be collected? Process How is failure data collected? What % is being entered manually? Process Do you collect information "on everything", and not just failures (tests run, environmental factors, etc.)? Process Do you collect time-to-failure statistics? Process

ALL ALL ALL ALL

Is the current system transparent across suppliers (for both collection and reporting)? Process Do current procedures call for logging time spent debugging or troubleshooting failures? Process When gathering quality collection results from test or other automated equipment, how do you filter, screen or otherwise avoid a lot of unimportant excess data? Process Do you need to be able to back out any collected results? Process Is Cycle time a quality collection element? Process

ALL ALL ALL ALL

How do you gather failure analysis data from Suppliers and translate codes between systems? Process Are collection elements derived from other elements (like Symptom Code from comparison of results to specs)? Process Is the current system able to auto-populate collection elements? Process Describe how quality results must be collected in "background" (for example, no operator intervention)? Process Are collection elements ever calculated as a function of other elements (in addition to constants)? Process Do you capture and report Supplier process factors that are affecting product quality? Process

ALL ALL

ALL

ALL ALL

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Process Analysis Questions
What collection import programs are in use?

Type = Setup Metric Process Performance Application
Process ALL

Response

Revisit Y/N

OBM Level I

Describe the procedure and level of difficulty encountered when new quality collection elements must be added to existing plans. Process Are field info (like returns) incorporated? Process What is the linkage between service systems, RMA’s and serialized items? Process Will you accept obsolete products for return? Process

ALL ALL ALL ALL

Are inspection control areas organized in these ways: internal (for characteristics), external (like packaging and handling), source process and administrative process (documentation)? Setup Are test and inspection instructions available at critical steps throughout the supply chain? Setup What sampling programs are in-place and what is their basis? Setup What types of "holds" are used after a quality event has occurred and before disposition is made? Setup What criteria is used to "pass" material during inspection? Process What percent of material passes during the first inspection? Performance Do you track "first-pass" inspection? Performance Does the system prompt suggested test or debug steps based on preliminary collection results? Process How is the Supplier quality event capture through corrective action managed? Process Are action rules and systematic notifications used when in-house quality events occur? Are these filtered by parameters in any way? Process

ALL ALL ALL

ALL ALL ALL ALL ALL ALL

ALL

How are material review board workflows enabled?

Process

ALL

Are responsibilities for dispositioning nonconformances established by name? Department? Role? Process

ALL

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Process Analysis Questions
What percentage of material is returned for re-work?

Type = Setup Metric Process Performance Application
Performance ALL

Response

Revisit Y/N

OBM Level I

What percentage of material is scrapped?

Performance

ALL

How long does it take you to disposition discrepant material? Performance What are the policies governing repair vs. replace? Process

ALL ALL

Is the corrective action loop closure automated or based heavily on manual methods and transmittal of hard-copy forms? Process Is the corrective action loop based on any workflow technology? Process To what extent are system-based supplier certification records maintained? Process Do you track corrective actions from MRB or Supplier audit event through analysis, action, change control (like ECO), and pre-control planning? Process Do you need to collect Symptom, Cause and Action codes along the corrective action loop? Process Do all process outputs serve as events for other quality or management processes? Process Do you measure re-work production volumes or costs? Do you do re-work off-line or during production? Performance Process

ALL ALL ALL

ALL ALL ALL ALL ALL

What are the components of enterprise wide quality costs and how are they gathered (including sources)? Performance Do you collect actual costs for re-work and repair orders? Performance How do you cost parts and labor for repairs to returned repairs? Performance Do you automatically take credit for returned goods in payables? Process

ALL ALL ALL ALL

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Process Analysis Questions

Type = Setup Metric Process Performance Application
ALL ALL ALL ALL ALL

Response

Revisit Y/N

OBM Level I

Does failure-based system cover in-house as well as Suppliers so that a total picture (denominator) of production can be captured? Process Is there an integration with generalized reporting, especially graphics, paretos, and so on? Process Do you track PPM (parts per million) tracking the business functions? Process Are Pareto charts produced like: assembly type by diagnostic symptom? Process Is there product line quality information retrieval without resorting to manual entry? Process For Pareto charting, can you perform an initial selection to determine a subset from the universe of parts to include? Process Do time series charts include USL/LSL and UCL/LCL lines? Process Is it necessary to plot multiple characteristics on the same time series chart? Process What out-of-control conditions do you monitor (and what patterns) on control charts? Process Must collections plans be grouped for reporting purposes? Process Is it necessary to be able to report/chart/query results from a "list" of quality Collection Plans rather than from just one plan at a time? Process Does current charting system print multiple charts on the same page? Process Is it necessary to consolidate across systems? To what extent maintained? are Serial/Lot history records Process Process Process

ALL ALL ALL ALL ALL

ALL ALL ALL ALL ALL

Is serial genealogy a business requirement?

Do you currently report total defects per unit and defects per million for each Supplier-related material transaction? Process Are failure analyses reported by problem and product? Process

ALL ALL

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Process Analysis Questions

Type = Setup Metric Process Performance Application

Response

Revisit Y/N

OBM Level I

Are there delays between quality event occurrence and reporting/analysis? What are the average delays by: reason? Product Family? Process? Performance What are the primary quality analysis reports in use? How are they used? By whom? Frequency? Performance How are quality collection plans revised, improved and generally updated based on corrective action cycles? Process To what extent can collection plans be user-defined (including key information)? Setup Do you maintain Specifications by Item & Operation? Do you maintain Specifications by input characteristic? Setup Setup

ALL ALL

ALL ALL ALL ALL ALL ALL

Do you maintain Specifications by a combination of Item and input characteristic? Supplier? Customer? Setup Are variable inspection modes limited to first article or is 100% inspection used? Setup Is it necessary to store schematics and other drawings on-line as electronic documents for inspection purposes? Setup Do you maintain on-line specifications using: target values? Validation ranges? Lists of values? Setup Do you maintain USL/LSL and UCL/LCL ranges on-line, and, if so, for what elements or characteristics are they maintained? Setup Do you have the capability to determine what quality characteristics must be entered based on other entries or actions? Setup Do you need the results on quality collection to initiate another program (like transfer material to a hold area (subinventory)? Setup Must it be possible to link collection results together (for instance to calculate yield across several alternate paths within a routing)? Setup To what extent are systematic incoming inspection quality collection plans used to inspect Supplier products? Setup

ALL ALL

ALL

ALL

ALL

ALL

ALL

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Process Analysis Questions

Type = Setup Metric Process Performance Application
ALL

Response

Revisit Y/N

OBM Level I

Do you reuse system-assisted, pre-built Quality Plans to simplify receiving inspection? Setup What are the important characteristics and elements you plan to collect? (class by type: identification, reference, variables, attributes) Setup Is data gathering restricted to subsets by family or other grouping to reduce volume? Setup To what extent can elements be user-defined on collection plans (including lengths and precision, and validation logic)? Setup Must users develop collection plans that vary by site or organization for the same transaction? Setup What are the types of predefined actions you can specify to be taken based on quality events (electronic mail, alerts, display to operator, etc.)? Setup Do you capture Supplier site and process audit results (Non-conformance, Corrective Actions)? Process How do authorized supplier lists tie in with the quality system? Setup Do you maintain Supplier certification status optionally at site, site-product and site-process levels? Setup Do you have difficulty viewing Serial or Lot history with the current system? Setup Is it necessary to be able to maintain "history" records? Setup

ALL ALL

ALL ALL

ALL ALL ALL

ALL ALL ALL

Do you maintain quality event and corrective action history for Serial/Lot/Item from receiving through WIP, rework, finished goods and material returns? Setup When characteristics or elements are no longer tracked, what happens to history? How is further input prevented? Setup To what other systems is quality information exported? Process

ALL

ALL ALL

How do you determine which products and business processes require quality control and reporting? Performance What are the key indicators that are measured with the domain of the quality management system? Performance 84519002.xls

ALL

ALL 354 of 1120

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Process Analysis Questions

Type = Setup Metric Process Performance Application
ALL ALL ALL ALL

Response

Revisit Y/N

OBM Level I

What is the frequency of data collection and reporting by representative product? Family of products? Business process? Performance How are reporting responsibilities assigned? What are the requirements? drivers for updating reporting Performance Performance

How do you manage and control quality information dissemination? Performance Does operating policy support concurrent engineering methods by linking Supplier-generated quality characteristics and specifications plus Supplier corrective action history to Engineering prototype development? Process Do you compare quality trends to trends in productivity, supplier compliance, plant and equipment utilization and custom satisfaction? Performance How does the quality management system interface with total preventive and predictive maintenance programs? Performance Are quality control programs linked with design-ofexperiments? Performance Do you segregate suspect material for planning purposes? Setup Do you segregate suspect material for costing and/or scrapping purposes? Setup How do you maintain your Engineering Change data? How do you audit your Engineering Change data? Process Process

ALL

ALL

ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

Which operations/processes do you want to streamline for Engineering Change? Process Which operations/processes do you want to eliminate for Engineering Change? Process Are there any time-intensive Engineering Change operations/processes that need to be addressed? Process What business performance statistics do you monitor for Engineering Change? Process What are your Engineering Change reporting requirements with respect to functional vs. foreign currencies? Setup, Process

ALL

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Process Analysis Questions

Type = Setup Metric Process Performance Application
ALL

Response

Revisit Y/N

OBM Level I

What are your Engineering Change reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Engineering Change reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Setup,Process Is there any Engineering Change reporting requirement that your current set of reports does not meet? Setup Are Engineering Change reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Engineering Change reports standard across multiple levels within a Set of Books, for example, divisions? Setup What account codes and/or descriptions are required on Engineering Change reports? Setup Do you provide a "key" of content/information somewhere on the Engineering Change report? Setup What Engineering Change reports are grouped together on a regular basis and printed in one print run? Setup,Process Who receives a copy of the Engineering Change reports? Process What is the criteria for determining who should receive a copy of any Engineering Change report? Process How do you update a Engineering Change report’s distribution list? Process Is the process to update a Engineering Change report’s distribution list documented? Process How long does it take to update a Engineering Change report’s distribution list? Process How long should it take to update a Engineering Change report’s distribution list? Process Who performs the tasks associated with updating a Engineering Change report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Engineering Change reports? Setup,Process

ALL

ALL ALL

ALL ALL ALL

ALL ALL ALL ALL ALL ALL ALL ALL

ALL

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Process Do you review requirements for validation rules.Performance ALL What type of printers do you run Engineering Change reports (including checks. and so on) Setup. AsDesigned.Performance ALL Do you run Engineering Change reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Engineering Change? (for example. by cost center.RD. As-Sold.xls BOM 357 of 1120 . by company? by cost center?) Process Do you have security reports on who can run Engineering Change reports? (by company. allowing certain Engineering Change accounts to be valid with only certain other values. Planned As-Built. Setup What is the rate at which you introduce changes? Metric Do you have a change control board or a configuration control group? Setup Do you use change requests as well as official change control orders? Process Do you retain change control history? Do you have a document control group? How do you get document approvals? Process Setup Process ALL ALL ALL ALL ALL ALL ALL ALL ENG ENG ENG ENG ENG NS How many different kinds of Bills of Material do you maintain? (Manufacturing. Costed.Process Will there need to be terminal security for Engineering Change? Setup Do you run security reports on a regular basis for Engineering Change? Process Do you have documentation on your current system security requirements for Engineering Change? Process Map each GL user to a menu structure. and so on) Setup 84519002. Will any new ones need to be created for Engineering Change? Setup.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL Response Revisit Y/N OBM Level I Do some of these Engineering Change reports belong in report sets? Always being run together? Setup Do the separate business Engineering Change reports? units run their own Process. and so on) on? Where are they located? Setup. purchase orders.

Process Do you follow form interchangeability? fit function rules of Process BOM ENG. shipping and other key organizations? Setup Do you create ECN’s as a result of product failure. or Serial) Process How do you deal with open shop orders when component revisions change? Process Do you differentiate between ECO and ECN.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application BOM BOM BOM BOM Response Revisit Y/N OBM Level I Does ECN Implementation increase the revision number or constitute a different part number for the end product? Setup How many people initiate. Lot. or purely from research and development? Describe this process. order processing. PO 84519002.xls 358 of 1120 . how does the ECN initiate replacement part of purchase process? Process ENG. MRP.WIP Do you manage engineering changes for configured product offerings? Process Do you need to integrate changes in optioned bills of material with sales order changes? Process Do you use up all the material that you plan to obsolete? Process What type of effectiveness do you use? (Date. BOM. NOR’s. process and implement ECN’s? Setup Do you comply with corporate level engineering changes? Setup What is the typical lead time for implementing ECN’s? This question may depend on type of ECN. Setup How are engineering changes communicated to manufacturing.RD.BOM BOM BOM. BOM BOM NS BOM BOM BOM WIP. waivers? Process Do you need to do revision tracking for government manufacturing? Process To what level do you have to track revisions for government (documents or parts)? Process Do you build product if obsolete bills of material are required for a production run? (Government build) Process If engineering changes require different purchased parts of subassemblies.ENG ENG ENG. distribution. customer returns.

xls 359 of 1120 .RD. foreign currencies? Setup. Process ALL ALL ALL 84519002.020 Process Questionnaire 02/13/2012 Process Analysis Questions How do you maintain your Inventory Accuracy data? How do you audit your Inventory Accuracy data? Type = Setup Metric Process Performance Application Process Process ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL Response Revisit Y/N OBM Level I Which operations/processes do you want to streamline for Inventory Accuracy? Process Which operations/processes do you want to eliminate for Inventory Accuracy? Process Are there any time-intensive Inventory Accuracy operations/processes that need to be addressed? Process How do you close an accounting period for Inventory Accuracy? Process Is the schedule to close an accounting period for Inventory Accuracy documented? Process How long does it take to close an accounting period for Inventory Accuracy? Process How long should it take to close an accounting period for Inventory Accuracy? Process Is closing an accounting period for Inventory Accuracy a hard close or a soft close? Process How are adjustments to closed periods for Inventory Accuracy handled? Process How do you open an accounting period for Inventory Accuracy? Process Is the schedule to open an accounting period for Inventory Accuracy documented? Process How long does it take to open an accounting period for Inventory Accuracy? Process Who performs the tasks associated with opening an accounting period for Inventory Accuracy? Process Who performs the tasks associated with closing an accounting period for Inventory Accuracy? Process Where in your accounting cycle do you run standard reports and statements for Inventory Accuracy? Process What business performance statistics do you monitor for Inventory Accuracy? Process What are your Inventory Accuracy reporting requirements with respect to functional vs.

divisions? Setup What account codes and/or descriptions are required on Inventory Accuracy reports? Setup Do you provide a "key" of content/information somewhere on the Inventory Accuracy report? Setup What Inventory Accuracy reports are grouped together on a regular basis and printed in one print run? Setup. Process What reports do you currently generate to meet your Inventory Accuracy reporting requirements? Provide examples of each.xls 360 of 1120 .Process Is there any Inventory Accuracy reporting requirement that your current set of reports does not meet? Setup Are Inventory Accuracy reports standard across multiple Sets of Books. Setup. for example.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL Response Revisit Y/N OBM Level I What are your Inventory Accuracy reporting requirements with respect to summary or detail formats? Obtain report listing.RD. Include source (could be manual).Process ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL 84519002. user. Setup. frequency. or number of copies.Process Who receives a copy of the Inventory Accuracy reports? Process What is the criteria for determining who should receive a copy of any Inventory Accuracy report? Process How do you update a Inventory Accuracy report’s distribution list? Process Is the process to update a Inventory Accuracy report’s distribution list documented? Process How long does it take to update a Inventory Accuracy report’s distribution list? Process How long should it take to update a Inventory Accuracy report’s distribution list? Process Who performs the tasks associated with updating a Inventory Accuracy report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Inventory Accuracy reports? Setup. for example. subsidiaries? Setup Are Inventory Accuracy reports standard across multiple levels within a Set of Books.

purchase orders.RD. Will any new ones need to be created for Inventory Accuracy? Setup. and so on) Setup. allowing certain Inventory Accuracy accounts to be valid with only certain other values. by company? by cost center?) Process Do you have security reports on who can run Inventory Accuracy reports? (by company.Process Will there need to be terminal security for Inventory Accuracy? Setup Do you run security reports on a regular basis for Inventory Accuracy? Process Do you have documentation on your current system security requirements for Inventory Accuracy? Process Map each GL user to a menu structure.Performance ALL What type of printers do you run Inventory Accuracy reports (including checks.Process Do you review requirements for validation rules. by cost center. and so on) on? Where are they located? Setup.Performance ALL Do you run Inventory Accuracy reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Inventory Accuracy? (for example. Setup How do you measure inventory accuracy? Are material shortages an issue for your operation? Is the goal stated as policy or a formal MBO Program? Metric Metric Process ALL ALL ALL ALL ALL ALL ALL ALL INV INV INV INV INV Do you use ABC Classifications? What criteria do you use to derive ABC values? Setup How do you group material to count? Do you group by inventory location? Process 84519002.xls 361 of 1120 .020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL Response Revisit Y/N OBM Level I Do some of these Inventory Accuracy reports belong in report sets? Always being run together? Setup Do the separate business units run their own Inventory Accuracy reports? Process.

RD.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application INV INV INV INV INV INV NS INV INV INV INV INV INV INV INV INV INV INV INV INV Response Revisit Y/N OBM Level I How of ten do you count all your items in any given inventory location? Process Who is responsible for Cycle Counts? Process Do you do automatic cycle counts for items that show "zero" on hand? Process Do you cycle count while inventory is being transacted for other business purposes? Process Do you allow inventory adjustments independent of cycle counts and physicals? Process Who is allowed to do inventory adjustments? Do adjustments need management approval? Process Process Do you need management sign-off for adjustments beyond a certain dollar value? Process Is there a tolerance level for physical inventory? What are your Inventory tolerances? Do you require recounts on out of tolerance parts? Do you research inventory variances? Are your physicals "wall-to-wall"? Setup Metric Process Process Process Do you shut down production for wall-to-wall physicals? Process Do you have a separate Physical Inventory database? Do you freeze Inventory? Do you create Inventory tags? How long does a Wall-to-Wall physical take? Setup Process Process Process Do you actually count components in WIP or just value the location? Metric Do you reconcile transaction logs on a regular basis? Performance 84519002.xls 362 of 1120 .

WIP ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL Response Revisit Y/N OBM Level I Is inventory accuracy a part of group and individual performance ratings? Performance Is there an incentive system for maintaining or improving the inventory accuracy goals? Performance What is the overall accuracy goal? When was your last inventory accuracy measurement? How often is production stopped due to shortages? How many parts are on a daily shortage list? Performance Performance Performance Performance What is the accuracy by inventory location and/ or by ABC class? Performance How often do you take physical inventories? Do you physical inventory WIP? How do you maintain your Costing data? How do you audit your Costing data? Performance Performance Process Process Which operations/processes do you want to streamline for Costing? Process Which operations/processes do you want to eliminate for Costing? Process Are there time-intensive Costing operations/processes that need to be addressed? Process How do you close an accounting period for Costing? Process Is the schedule to close an accounting period for Costing documented? Process How long does it take to close an accounting period for Costing? Process How long should it take to close an accounting period for Costing? Process Is closing an accounting period for Costing a hard close or a soft close? Process How are adjustments to closed periods for Costing handled? Process How do you open an accounting period for Costing? 84519002.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application INV INV INV INV INV INV INV INV INV.xls Process 363 of 1120 .RD.

for example. for example.Process Is there any Costing reporting requirement that your current set of reports does not meet? Setup Are Costing reports standard across multiple Sets of Books.Process Who receives a copy of the Costing reports? Process What is the criteria for determining who should receive a copy of any Costing report? Process How do you update a Costing report’s distribution list? Process 84519002.RD.xls 364 of 1120 . Setup. foreign currencies? Setup. user. Process What are your Costing reporting requirements with respect to summary or detail formats? Obtain report listing. Include source (could be manual). or number of copies. divisions? Setup What account codes and/or descriptions are required on Costing reports? Setup Do you provide a "key" of somewhere on the Costing report? content/information Setup ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL What Costing reports are grouped together on a regular basis and printed in one print run? Setup. subsidiaries? Setup Are Costing reports standard across multiple levels within a Set of Books. Process What reports do you currently generate to meet your Costing reporting requirements? Provide examples of each. frequency. Setup.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL ALL ALL ALL ALL ALL ALL Response Revisit Y/N OBM Level I Is the schedule to open an accounting period for Costing documented? Process How long does it take to open an accounting period for Costing? Process Who performs the tasks associated with opening an accounting period for Costing? Process Who performs the tasks associated with closing an accounting period for Costing? Process Where in your accounting cycle do you run standard reports and statements for Costing? Process What business performance statistics do you monitor for Costing? Process What are your Costing reporting requirements with respect to functional vs.

purchase orders.Process Do you review requirements for validation rules.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL ALL ALL ALL Response Revisit Y/N OBM Level I Is the process to update a Costing report’s distribution list documented? Process How long does it take to update a Costing report’s distribution list? Process How long should it take to update a Costing report’s distribution list? Process Who performs the tasks associated with updating a Costing report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Costing reports? Setup. and so on) Setup.RD.xls 365 of 1120 . by cost center. and so on) on? Where are they located? Setup.Process Do some of these Costing reports belong in report sets? Always being run together? Setup ALL ALL Do the separate business units run their own Costing reports? Process. Setup Do you collect labor and material costs? How do you collect labor? How do collect material variances? Metric Process Process ALL ALL ALL ALL ALL ALL ALL ALL COST WIP WIP 84519002.Performance ALL What type of printers do you run Costing reports (including checks. Will any new ones need to be created for Costing? Setup. by company? by cost center?) Process Do you have security reports on who can run Costing reports? (by company. allowing certain Costing accounts to be valid with only certain other values.Process Is terminal security required for Costing? Setup Do you run security reports on a regular basis for Costing? Process Do you have documentation on your current system security requirements for Costing? Process Map each GL user to a menu structure.Performance ALL Do you run Costing reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Costing? (for example.

BOM COST INV.RD. WIP.COST ALL ALL ALL ALL Response Revisit Y/N OBM Level I What is the average WIP dollar value over a given period? Metric What analysis is done on variances at period close? Do you use standard cost rollups? Do you simulate costs? Do you use activity based costs? How often do you update product costs? Process Process Process Setup Process How do you measure the time it takes to close your accounting period? Metric How do you measure the labor resources involved to close your accounting period? Metric How long does it take to close your accounting period? Performance How do you maintain your New Product Introduction data? Process How do you audit your New Product Introduction data? Process Which operations/processes do you want to streamline for New Product Introduction? Process Which operations/processes do you want to eliminate for New Product Introduction? Process Are there any time-intensive New Product Introduction operations/processes that need to be addressed? Process What business performance statistics do you monitor for New Product Introduction? Process What are your New Product Introduction reporting requirements with respect to functional vs.WIP WIP COST WIP WIP.INV INV.020 Process Questionnaire 02/13/2012 Process Analysis Questions Do you do any actual costing? Is set-up a separate operation? Do you post WIP variances? Type = Setup Metric Process Performance Application Process Setup Process INV. Setup. Process What are your New Product Introduction reporting requirements with respect to summary or detail formats? Obtain report listing. foreign currencies? Setup. Process ALL ALL ALL ALL 84519002.INV WP.BOM INV.INV INV.BOM WIP.xls 366 of 1120 .

subsidiaries? Setup Are New Product Introduction reports standard across multiple levels within a Set of Books. divisions? Setup What account codes and/or descriptions are required on New Product Introduction reports? Setup Do you provide a "key" of content/information somewhere on the New Product Introduction report? Setup What New Product Introduction reports are grouped together on a regular basis and printed in one print run? Setup.xls 367 of 1120 .Process Is there any New Product Introduction reporting requirement that your current set of reports does not meet? Setup Are New Product Introduction reports standard across multiple Sets of Books.RD.Process Who receives a copy of the New Product Introduction reports? Process What is the criteria for determining who should receive a copy of any New Product Introduction report? Process How do you update a New Product Introduction report’s distribution list? Process Is the process to update a New Product Introduction report’s distribution list documented? Process How long does it take to update a New Product Introduction report’s distribution list? Process How long should it take to update a New Product Introduction report’s distribution list? Process Who performs the tasks associated with updating a New Product Introduction report’s distribution list? Process ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL 84519002. user. Setup. frequency.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Response Revisit Y/N OBM Level I What reports do you currently generate to meet your New Product Introduction reporting requirements? Provide examples of each. or number of copies. for example. for example. Include source (could be manual).

Process Do you review requirements for validation rules. by cost center.Performance ALL What type of printers do you run New Product Introduction reports (including checks. and so on) on? Where are they located? Setup. by company? by cost center?) Process Do you have security reports on who can run New Product Introduction reports? (by company.xls .Performance ALL Do you run New Product Introduction reports for different companies or cost centers? Process Do you have security requirements on who can enter data for New Product Introduction? (for example. purchase orders. COST PA ENG 368 of 1120 Do you have an engineering production line for new products? Setup 84519002. and so on) Setup.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL Response Revisit Y/N OBM Level I Is there any requirement for online (softcopy) distribution and/or remote location printing for New Product Introduction reports? Setup. ENG. Will any new ones need to be created for New Product Introduction? Setup. Setup Do you track the cost of a new product introduction separately from you established production costs? Metric How do you cost the new product? Do you establish a project for the new product? Setup Process ALL ALL ALL ALL ALL ALL ALL ALL ENG.Process Do some of these New Product Introduction reports belong in report sets? Always being run together? Setup ALL Do the separate business units run their own New Product Introduction reports? Process.RD. allowing certain New Product Introduction accounts to be valid with only certain other values. COST PO.Process Will there need to be terminal security for New Product Introduction? Setup Do you run security reports on a regular basis for New Product Introduction? Process Do you have documentation on your current system security requirements for New Product Introduction? Process Map each GL user to a menu structure.

INV.xls 369 of 1120 . WIP. PO.RD. OE COST. WIP.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application OE. MRP MPS Response Revisit Y/N OBM Level I How often does your Company introduce new products? Process How many new products do you introduce over a fiscal year? Metric Do your customers drive the new product introduction? Process Does your marketing department drive the new product introduction? Process Does general technology change in your industry drive new product introduction? Process How is the price of the product set? Process Is the price set independent of the cost of manufacture? Process Is the price set only on a competitive basis? Do you have a new product procurement procedure? Process Setup Do you usually have to buy new tooling for new product introduction? Setup Do you have buyers and planners who work specifically with new product introduction? Setup Do your planners buy material based on a build forecast? Metric Do you allow enough lead-time for the planners and buyers to get in the correct material for the first production run? Metric Do you build prototypes? Do you sell the prototypes? Process Process PO. ENG OE OE NS ENG COST. ENG WIP OE WIP ENG. BOM. BOM ALL ALL Do you do any design and prototyping prior to public announcements? Process Who builds prototypes. PO PO INV. WIP. Production or Engineering? When do you release the new product to production? Process Process Do you have departments charge their time against these projects? Performance How many significant upgrades have you done to your current product over the past three years? Performance How do you maintain your Order Placement data? How do you audit your Order Placement data? Process Process 84519002. OE ENG. OE COST. INV WIP OE WIP.

xls 370 of 1120 . Setup.RD. Process ALL ALL ALL ALL 84519002. Process What are your Order Placement reporting requirements with respect to summary or detail formats? Obtain report listing.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL Response Revisit Y/N OBM Level I Which operations/processes do you want to streamline for Order Placement? Process Which operations/processes do you want to eliminate for Order Placement? Process Are there any time-intensive Order Placement operations/processes that need to be addressed? Process How do you close an accounting period for Order Placement? Process Is the schedule to close an accounting period for Order Placement documented? Process How long does it take to close an accounting period for Order Placement? Process How long should it take to close an accounting period for Order Placement? Process Is closing an accounting period for Order Placement a hard close or a soft close? Process How are adjustments to closed periods for Order Placement handled? Process How do you open an accounting period for Order Placement? Process Is the schedule to open an accounting period for Order Placement documented? Process How long does it take to open an accounting period for Order Placement? Process Who performs the tasks associated with opening an accounting period for Order Placement? Process Who performs the tasks associated with closing an accounting period for Order Placement? Process Where in your accounting cycle do you run standard reports and statements for Order Placement? Process What business performance statistics do you monitor for Order Placement? Process What are your Order Placement reporting requirements with respect to functional vs. foreign currencies? Setup.

xls 371 of 1120 . for example. for example. divisions? Setup What account codes and/or descriptions are required on Order Placement reports? Setup Do you provide a "key" of content/information somewhere on the Order Placement report? Setup What Order Placement reports are grouped together on a regular basis and printed in one print run? Setup.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Response Revisit Y/N OBM Level I What reports do you currently generate to meet your Order Placement reporting requirements? Provide examples of each. user. frequency. subsidiaries? Setup Are Order Placement reports standard across multiple levels within a Set of Books.Process Who receives a copy of the Order Placement reports? Process ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL What is the criteria for determining who should receive a copy of any Order Placement report? Process How do you update a Order Placement report’s distribution list? Process Is the process to update a Order Placement report’s distribution list documented? Process How long does it take to update a Order Placement report’s distribution list? Process How long should it take to update a Order Placement report’s distribution list? Process Who performs the tasks associated with updating a Order Placement report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Order Placement reports? Setup. or number of copies.Process Do some of these Order Placement reports belong in report sets? Always being run together? Setup ALL ALL Do the separate business units run their own Order Placement reports? Process.Process Is there any Order Placement reporting requirement that your current set of reports does not meet? Setup Are Order Placement reports standard across multiple Sets of Books. Setup.Performance ALL 84519002. Include source (could be manual).RD.

and so on) Setup.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Response Revisit Y/N OBM Level I What type of printers do you run Order Placement reports (including checks. Will any new ones need to be created for Order Placement? Setup.RD. Setup Do you pay commissions? Do you recognize commissions at time of booking? Do you split commissions? Which commissions system do you use? Do you use channel sales? Do you have different sales territories? Who maintains customer information? Process Process Process Process Setup Setup Process ALL ALL ALL ALL ALL ALL ALL ALL NS NS OE NS OE OE OE.AR OE Do you default other information (payment terms.AR OE.Process Do you review requirements for validation rules.Process Will there need to be terminal security for Order Placement? Setup Do you run security reports on a regular basis for Order Placement? Process Do you have documentation on your current system security requirements for Order Placement? Process Map each GL user to a menu structure. shipping.xls 372 of 1120 . by cost center. tax) at the Customer Level? Process Can this information be changed and updated at the time of order entry? Process What are the factors that can place orders on hold? Setup 84519002.AR OE. and so on) on? Where are they located? Setup. purchase orders. by company? by cost center?) Process Do you have security reports on who can run Order Placement reports? (by company. allowing certain Order Placement accounts to be valid with only certain other values.Performance ALL Do you run Order Placement reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Order Placement? (for exampe.

020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application OE OE OE Response Revisit Y/N OBM Level I Under what circumstances do you hold a booked order? Process Who is responsible for putting orders on hold? Who is responsible for removing order holds? Process Process Do you have rules based pricing? (for example.RD.xls 373 of 1120 . such as a matrix for computer product and CPU model) Setup Do you compute the average selling price of a product on a regular basis? Metric Do you have GSA contracts that limit your commercial pricing? Setup Do you have default price lists? How many active price lists do you have? What default information do you use for price lists? How do you attach customers to price lists? Are all customers attached to a price list? Can price list be overridden at time of order entry? What types of discounts do you use? Do you discount by customer or customer site? Do you discount by quantity? Do you discount by product/product line? Do you have promotional discounts? Setup Metric Setup Setup Setup Process Setup Setup Setup Setup Setup OE OE OE OE OE OE OE OE OE OE OE OE OE OE OE OE NS NS OE NS OE OE Do you enter orders while the customer is on the phone? Setup Are your order takers assigned to a specific order type? Setup Do you use a Quotation system? How do you convert quotes to orders? Process Process Do you tell the customer the price of the order while on the phone? Process Do you tell the customer the freight and tax amount while on the phone? Process Do you promise orders based on a master schedule plan? Process Do you measure re-schedules? Metric 84519002.

RD. goods.INV OE OE Response Revisit Y/N OBM Level I Do you track requested to actual ship dates by product? Metric Do you ship from multiple locations? How is the shipping location determined? geography or product availability? How is a backorder placed? (i. prior to order entry? Process What is your procedure for currency conversion? Setup Do you do check customer credit prior to entering an order? Process Do you take orders only from approved customers? Process What are the types of orders that you process? (for example. or returns) Setup Do you take international orders? Do you use blanket orders? What are the processing steps for each type of order? Is there an approval cycle for each type of order? Process Process Setup Process Do you have specific procedures for the taking of each type of order? Process Is there a different paper trail for each order type? Process What do you like about your current order entry system? Process Do you accept configured sales orders? What percent of all orders are configured? Process Metric Do you have a special price list for configured products? Process How do you check Available to Promise for configured orders? Process 84519002.e.AR OE.xls 374 of 1120 . when ship date promised) Process Do you send order acknowledgments? How many of your locations take Orders? Process Process OE NS OE OE.INV Do you require hard copy of the customer purchase order prior to order entry? Process Do you require hard copy of the international customer P. by Setup Process Process When is an order considered a committed order? (for example.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application OE OE.AR OE OE NS OE OE OE OE OE OE OE OE OE. booking.AR NS NS OE. at order entry.O. services.

Setup How do you maintain your Order Fulfillment data? How do you audit your Order Fulfillment data? Process Process Which operations/processes do you want to streamline for Order Fulfillment? Process Which operations/processes do you want to eliminate for Order Fulfillment? Process 84519002. booking.WIP Response Revisit Y/N OBM Level I Do you give the customer a ship date while on the phone? Process Do you promise configured orders based on a master schedule plan? Process When is a configured order considered a committed order? (for exmample. at order entry.? Do customers reference their part numbers or yours? Process Process Process OE.RD.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application OE.INV OE.xls .INV OE.INV OE.WIP NS NS NS NS OE.INV OE OE OE OE OE. BOM.INV NS OE. when ship date promised) Process Do customers order products by revision level? Do customers order products by lot or serial no.INV OE.INV OE. BOM.AR OE OE ALL ALL ALL ALL 375 of 1120 Is there an automatic cross reference to the customer part number? Setup How many orderable products do you have? Metric Do you sell multiple units of measure for a single product? Process Do you sell expiration dated material? Do you have a material catalogue? Do you track quotation success/failure rates? Setup Setup Performance Do you give the customer a ship date while on the phone? Performance Do you check Available to Promise prior to quoting ship date? Performance What is the average number lines per order by order type? Performance Is your order volume steady or seasonal? How may shipments per month? How many invoices per month? Do you have a central registry of supports more than one business? customers which Performance Performance Performance Process Metric.Setup Do you maintain intercompany price lists? Are orders taken by one business which are then shipped from another business ? Process.

Process ALL ALL ALL ALL ALL 84519002. foreign currencies? Setup.RD. number of copies. Process What are your Order Fulfillment reporting requirements with respect to summary or detail formats? Obtain report listing. frequency. Setup.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL Response Revisit Y/N OBM Level I Are there any time-intensive Order Fulfillment operations/processes that need to be addressed? Process How do you close an accounting period for Order Fulfillment? Process Is the schedule to close an accounting period for Order Fulfillment documented? Process How long does it take to close an accounting period for Order Fulfillment? Process How long should it take to close an accounting period for Order Fulfillment? Process Is closing an accounting period for Order Fulfillment a hard close or a soft close? Process How are adjustments to closed periods for Order Fulfillment handled? Process How do you open an accounting period for Order Fulfillment? Process Is the schedule to open an accounting period for Order Fulfillment documented? Process How long does it take to open an accounting period for Order Fulfillment? Process Who performs the tasks associated with opening an accounting period for Order Fulfillment? Process Who performs the tasks associated with closing an accounting period for Order Fulfillment? Process Where in your accounting cycle do you run standard reports and statements for Order Fulfillment? Process What business performance statistics do you monitor for Order Fulfillment? Process What are your Order Fulfillment reporting requirements with respect to functional vs.xls 376 of 1120 . Setup. user. Include source (could be manual). Process What reports do you currently generate to meet your Order Fulfillment reporting requirements? Provide examples of each.

Performance ALL Do you run Order Fulfillment reports for different companies or cost centers? Process ALL 84519002.RD. for example.xls 377 of 1120 .Performance ALL What type of printers do you run Order Fulfillment reports (including checks. subsidiaries? Setup Are Order Fulfillment reports standard across multiple levels within a Set of Books.Process Do some of these Order Fulfillment reports belong in report sets? Always being run together? Setup ALL ALL Do the separate business units run their own Order Fulfillment reports? Process. for example.Process Who receives a copy of the Order Fulfillment reports? Process ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL What is the criteria for determining who should receive a copy of any Order Fulfillment report? Process How do you update a Order Fulfillment report’s distribution list? Process Is the process to update a Order Fulfillment report’s distribution list documented? Process How long does it take to update a Order Fulfillment report’s distribution list? Process How long should it take to update a Order Fulfillment report’s distribution list? Process Who performs the tasks associated with updating a Order Fulfillment report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Order Fulfillment reports? Setup. purchase orders etc.) on? Where are they located? Setup. divisions? Setup What account codes and/or descriptions are required on Order Fulfillment reports? Setup Do you provide a "key" of content/information somewhere on the Order Fulfillment report? Setup What Order Fulfillment reports are grouped together on a regular basis and printed in one print run? Setup.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL ALL Response Revisit Y/N OBM Level I Is there any Order Fulfillment reporting requirement that your current set of reports does not meet? Setup Are Order Fulfillment reports standard across multiple Sets of Books.

Process Do you review requirements for validation rules. and so on) Setup. With each shipment? Process Process How many "bill-to’s" do you maintain for each customer? Metric How do you interface to your invoice system? Do you generate pro-forma invoices? Process Process Do you have custom international shipping documents? Process 84519002.AR OE. Setup How do you handle shipment of backorders? What percentage of orders have backordered lines? Process Metric ALL ALL ALL ALL ALL ALL OE OE OE Do you generate separate picklists for backordered product? Process Do you ever pick product destined to a different customer. by cost center.AR NS NS 378 of 1120 Do you use the invoice as a ship confirmation to the customer? Process Do you allow partial payments of invoices? When do you send the invoice. ship it to a higher priority customer.AR OE.AR OE.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL Response Revisit Y/N OBM Level I Do you have security requirements on who can enter data for Order Fulfillment? (for example.Process Will there need to be terminal security for Order Fulfillment? Setup Do you run security reports on a regular basis for Order Fulfillment? Process Do you have documentation on your current system security requirements for Order Fulfillment? Process Map each GL user to a menu structure.RD.INV OE.AR OE. by company? by cost center?) Process Do you have security reports on who can run Order Fulfillment reports? (by company.xls . and backorder the previous customer? Process What are the types of documents that you generate? Process OE OE. Will any new ones need to be created for Order Fulfillment? Setup. allowing certain Order Fulfillment accounts to be valid with only certain other values.

RD.INV NS 84519002. shipper.020 Process Questionnaire 02/13/2012 Process Analysis Questions Do you have a shipping quality assurance function? Do you keep statistics on outgoing quality? Do you track lot or serial numbers in shipments? Type = Setup Metric Process Performance Application Metric Metric Process NS NS OE. do you ship complete only? Setup Do you ever reprint pick lists? Do you have specific locations for specific shipments? Do you consolidate shipments in those locations? Process Process Process OE OE OE OE OE. and so on). date.INV NS NS OE OE. Setup What is the average number of picking lines per order? Metric Do you or your customers allow partial shipments? Or.INV OE OE OE INV.xls 379 of 1120 .OE OE NS OE OE Response Revisit Y/N OBM Level I Do you obsolete parts that currently have open orders? Process How do you handle the open orders if there is an engineering change? Process How many shipments do you confirm each day? Metric Do you confirm shipments before or after goods leave the dock? Process Who confirms the shipments? Who is informed of shipment confirmation? Does your company stage shipments? How many locations do you ship from? Do you measure confirmation to actual shipment? Process Process Process Metric Metric Do you have special procedures for international shipments? Process What triggers the release of orders for shipment? Process What type of documents do you use when picking the shipments? Process How do you arrange an order on a shipping release or pick list? (location.

RD.xls 380 of 1120 .AR ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL Response Revisit Y/N OBM Level I If one warehouse does not have sufficient goods for the order.INV OE OE OE OE OE OE OE.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application OE. do you transfer goods from other warehouses? Process How many orders do you enter on a peak day? Performance What is the average number of lines per order per day? Performance How many orders do you pick release on a peak day? How many backorders do you process on a peak day? How many invoices do you generate on a peak day? Performance Performance Performance Do you generate separate picklists for backordered product? Process Do you use the invoice as a ship confirmation to the customer? Process How do you maintain your Customer Returns data? How do you audit your Customer Returns data? Process Process Which operations/processes do you want to streamline for Customer Returns ? Process Which operations/processes do you want to eliminate for Customer Returns ? Process Are there any time-intensive Customer Returns operations/processes that need to be addressed? Process How do you close an accounting period for Customer Returns ? Process Is the schedule to close an accounting period for Customer Returns documented? Process How long does it take to close an accounting period for Customer Returns ? Process How long should it take to close an accounting period for Customer Returns ? Process Is closing an accounting period for Customer Returns a hard close or a soft close? Process How are adjustments to closed periods for Customer Returns handled? Process How do you open an accounting period for Customer Returns ? Process 84519002.

divisions? Setup What account codes and/or descriptions are required on Customer Returns reports? Setup Do you provide a "key" of content/information somewhere on the Customer Returns report? Setup What Customer Returns reports are grouped together on a regular basis and printed in one print run? Setup. foreign currencies? Setup. Process What reports do you currently generate to meet your Customer Returns reporting requirements? Provide examples of each. subsidiaries? Setup Are Customer Returns reports standard across multiple levels within a Set of Books. for example. or number of copies. user.Process Is there any Customer Returns reporting requirement that your current set of reports does not meet? Setup Are Customer Returns reports standard across multiple Sets of Books. frequency. Include source (could be manual).Process Who receives a copy of the Customer Returns reports? Process 84519002. Setup.RD. for example. Setup.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL ALL ALL ALL Response Revisit Y/N OBM Level I Is the schedule to open an accounting period for Customer Returns documented? Process How long does it take to open an accounting period for Customer Returns ? Process Who performs the tasks associated with opening an accounting period for Customer Returns ? Process Who performs the tasks associated with closing an accounting period for Customer Returns ? Process Where in your accounting cycle do you run standard reports and statements for Customer Returns ? Process What business performance statistics do you monitor for Customer Returns ? Process What are your Customer Returns reporting requirements with respect to functional vs.xls ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL 381 of 1120 . Process What are your Customer Returns reporting requirements with respect to summary or detail formats? Obtain report listing.

RD. purchase orders.Performance ALL Do you run Customer Returns companies or cost centers? reports for different Process ALL Do you have security requirements on who can enter data for Customer Returns ? (for example. and so on) Setup.Performance ALL What type of printers do you run Customer Returns reports (including checks.Process Will there need to be terminal security for Customer Returns ? Setup Do you run security reports on a regular basis for Customer Returns ? Process Do you have documentation on your current system security requirements for Customer Returns ? Process ALL ALL ALL ALL ALL 84519002.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL ALL ALL ALL ALL ALL Response Revisit Y/N OBM Level I What is the criteria for determining who should receive a copy of any Customer Returns report? Process How do you update a Customer Returns distribution list? Is the process to update a Customer Returns distribution list documented? report’s report’s Process Process Process How long does it take to update a Customer Returns report’s distribution list? How long should it take to update a Customer Returns report’s distribution list? Process Who performs the tasks associated with updating a Customer Returns report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Customer Returns reports? Setup. by company? by cost center?) Process Do you have security reports on who can run Customer Returns reports? (by company. and so on) on? Where are they located? Setup. by cost center.Process Do some of these Customer Returns reports belong in report sets? Always being run together? Setup ALL ALL Do the separate business units run their own Customer Returns reports? Process.xls 382 of 1120 .

allowing certain Customer Returns accounts to be valid with only certain other values. and so on) Process If the return is for credit.AR OE.xls 383 of 1120 . Will any new ones need to be created for Customer Returns ? Setup. WIP INV. WIP INV. INV. INV. OE INV. INV. AR OE. Goods. OE INV. OE How does the credit department get the return goods information? Process Is a hard copy credit memo issued? Do you have return rules that initiate credit memos? Process Process Do you have a special subinventory for Returned Goods? Process Will you keep obsolete parts to repair customer returns? Process Do you use a separate line for repair work? When is repair not an option? How do you ship replacement product? Is the replacement order a non-revenue shipment? Process Process Process Process Does the return shipment reference the original Sales Order? Process 84519002.RD. AR OE.Process Do you review requirements for validation rules. AR OE OE.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL Response Revisit Y/N OBM Level I Map each GL user to a menu structure.AR AR AR INV INV INV. WIP OE. Setup How do you cost parts and labor for returned goods repairs? Metric Do you estimate the costs of repairs prior to the actual repair process? Process Do you track the actual repair cost to the estimate? Who owns the returned product? Do you have returns for credit? Metric Process Process ALL NS NS COST. AR What kind of credit do you offer? (Cash. who is responsible for credit? Process Will credit memos be issued automatically upon return. or will you have special procedures for credit memos? Process Is Accounts Receivable responsible for return credit? Setup OE.

xls 384 of 1120 .RD. INV INV INV ALL ALL ALL ALL ALL ALL Which operations/processes do you want to streamline for Distribution Planning? Process Which operations/processes do you want to eliminate for Distribution Planning? Process Are there any time-intensive Distribution Planning operations/processes that need to be addressed? Process Do you provide a "key" of content/information somewhere on the Distribution Planning report? Setup 84519002. WIP OE OE INV INV NS OE OE Response Revisit Y/N OBM Level I How many customer returns do expect in an average month? Metric Do you have a standard process for customer returns? How do you receive product into your plant? Do you receive returns to a Repair Center? Do you receive returns to a 3rd party? Do you use Return Material Authorizations? Who assigns the "RMA" number? Process Process Process Process Process Process Is there a connection between your Return Authorization number and the original Sales Order Number? Process Do you have a formal Material Review Board for Returned Goods Disposition? Process Do you have return for replacement? Do you have return for repair? Will you accept obsolete product for return? Do you track serial numbers when product is returned? Do you track lot numbers when product is returned? How do you maintain your Distribution Planning data? How do you audit your Distribution Planning data? Process Process Process Process Process Process Process OE INV OE OE OE. WIP INV.020 Process Questionnaire 02/13/2012 Process Analysis Questions Do you measure returns against original shipments? Who is responsible for rework in Production? How do you account for scrap due to rework? Does rework impact standard production capacity? Type = Setup Metric Process Performance Application Metric Process Metric Process NS WIP INV.

purchase orders.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL ALL ALL ALL ALL ALL ALL ALL Response Revisit Y/N OBM Level I What Distribution Planning reports are grouped together on a regular basis and printed in one print run? Setup.Performance ALL Do you run Distribution Planning reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Distribution Planning? (for example. and so on) Setup.xls ALL ALL ALL ALL ALL 385 of 1120 .Process Will there need to be terminal security for Distribution Planning? Setup Do you run security reports on a regular basis for Distribution Planning? Process 84519002. by company? by cost center?) Process Do you have security reports on who can run Distribution Planning reports? (by company.Process Do some of these Distribution Planning reports belong in report sets? Always being run together? Setup Do the separate business Distribution Planning reports? units run their own ALL ALL Process.Performance ALL What type of printers do you run Distribution Planning reports (including checks. by cost center.Process Who receives a copy of the Distribution Planning reports? Process What is the criteria for determining who should receive a copy of any Distribution Planning report? Process How do you update a Distribution Planning report’s distribution list? Process Is the process to update a Distribution Planning report’s distribution list documented? Process How long does it take to update a Distribution Planning report’s distribution list? Process How long should it take to update a Distribution Planning report’s distribution list? Process Who performs the tasks associated with updating a Distribution Planning report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Distribution Planning reports? Setup.RD. and so on) on? Where are they located? Setup.

MRP Do you manufacture or perform any value-added functions at your remote sites? Setup Do you maintain service locations? Setup Do you differentiate service locations from warehouse and manufacturing sites? Setup Do you maintain products at multiple sites? Process Do you have a central engineering design center that supports multiple sites? Setup Is there a central item maintenance function? Setup Do you manufacture the same product at multiple sites? Process Do you have central planning and purchasing functions? Process Do you have central purchasing contract negotiations.RD.PO INV. allowing certain Distribution Planning accounts to be valid with only certain other values.Process Do you review requirements for validation rules.PO NS Do you drop-ship from your remote sites to customers? Process Do you consolidate customer shipments? Process 84519002. OE. Will any new ones need to be created for Distribution Planning? Setup. Setup Do you have warehouses and manufacturing organizations in different geographic locations? Setup Are these locations regionalized? Setup ALL ALL INV INV INV.WIP PO.xls 386 of 1120 .MRP INV INV. but decentralized purchasing functions? Process How do you cost and value inventory at each of the sites? Setup Do you ship products between sites? Process MPS. OE.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL Response Revisit Y/N OBM Level I Do you have documentation on your current system security requirements for Distribution Planning? Process Map each GL user to a menu structure.WIP NS INV INV ENG INV INV.

Process Do you have place? a formal delivery schedule system in Setup Is a delivery schedule system integral with your current business software? Setup How do you generate shipping schedules? Are they based on customer due date? Are they based on shipment to regional areas? Are they based on transportation availability? Process Process Process Process Are they based on inventory needs at your regional sites? Process Are you satisfied with the DRP you have In place at the present time? Process What is the average lead-time from requisition to delivery? Metric On what level do you forecast replenishment demand? Performance 84519002.PO Response Revisit Y/N OBM Level I Do you use sales orders to ship against warehouse purchase orders? Process Do you differentiate shipments to and from your warehouses from shipments to outside customers? Setup Do you use a min-max inventory replenishment system? Process Do you use MRP orders? Process OE INV MRP.MRP WIP NS NS OE OE OE NS OE. OE.MPS NS MPS MPS WIP.020 Process Questionnaire 02/13/2012 Process Analysis Questions Do you ship from a main finished goods site? Do you track on-time deliveries at each site? Do you use an internal requisition system? Type = Setup Metric Process Performance Application Process Metric Process NS NS INV. INV NS INV.xls 387 of 1120 .PO INV.PO MPS Do you use EDI technology to see demand from remote sites? Process How does each site or region see demand? Process Do you maintain a delivery schedule to your regions or to your sites? Process Do you build to the demand of the different sites? Process Do you build to the delivery schedule to each region? (That is.RD. OE. build to a truck schedule).

INV MPS ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL Response Revisit Y/N OBM Level I How many replenishment orders do you request at peak periods? Performance How many items do you forecast replenishment demand for per period? Performance How do you maintain your Sales and Marketing data? How do you audit your Sales and Marketing data? Process Process Which operations/processes do you want to streamline for Sales and Marketing? Process Which operations/processes do you want to eliminate for Sales and Marketing? Process Are there any time-intensive Sales and Marketing operations/processes that need to be addressed? Process How do you close an accounting period for Sales and Marketing? Process Is the schedule to close an accounting period for Sales and Marketing documented? Process How long does it take to close an accounting period for Sales and Marketing? Process How long should it take to close an accounting period for Sales and Marketing? Process Is closing an accounting period for Sales and Marketing a hard close or a soft close? Process How are adjustments to closed periods for Sales and Marketing handled? Process How do you open an accounting period for Sales and Marketing? Process Is the schedule to open an accounting period for Sales and Marketing documented? Process How long does it take to open an accounting period for Sales and Marketing? Process Who performs the tasks associated with opening an accounting period for Sales and Marketing? Process Who performs the tasks associated with closing an accounting period for Sales and Marketing? Process Where in your accounting cycle do you run standard reports and statements for Sales and Marketing? Process What business performance statistics do you monitor for Sales and Marketing? Process 84519002.xls ALL ALL 388 of 1120 .RD.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application PO.

Process What reports do you currently generate to meet your Sales and Marketing reporting requirements? Provide examples of each.xls 389 of 1120 . Setup. user. Include source (could be manual). Setup. foreign currencies? Setup.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL Response Revisit Y/N OBM Level I What are your Sales and Marketing reporting requirements with respect to functional vs. Process What are your Sales and Marketing reporting requirements with respect to summary or detail formats? Obtain report listing. for example. or number of copies. divisions? Setup What account codes and/or descriptions are required on Sales and Marketing reports? Setup Do you provide a "key" of content/information somewhere on the Sales and Marketing report? Setup What Sales and Marketing reports are grouped together on a regular basis and printed in one print run? Setup.RD. frequency. for example. subsidiaries? Setup Are Sales and Marketing reports standard across multiple levels within a Set of Books.Process Who receives a copy of the Sales and Marketing reports? Process What is the criteria for determining who should receive a copy of any Sales and Marketing report? Process How do you update a Sales and Marketing report’s distribution list? Process Is the process to update a Sales and Marketing report’s distribution list documented? Process How long does it take to update a Sales and Marketing report’s distribution list? Process How long should it take to update a Sales and Marketing report’s distribution list? Process Who performs the tasks associated with updating a Sales and Marketing report’s distribution list? Process ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL 84519002.Process Is there any Sales and Marketing reporting requirement that your current set of reports does not meet? Setup Are Sales and Marketing reports standard across multiple Sets of Books.

Process Will there need to be terminal security for Sales and Marketing? Setup Do you run security reports on a regular basis for Sales and Marketing? Process Do you have documentation on your current system security requirements for Sales and Marketing? Process Map each GL user to a menu structure. by company? by cost center?) Process Do you have security reports on who can run Sales and Marketing reports? (by company.xls 390 of 1120 .Performance ALL Do you run Sales and Marketing reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Sales and Marketing? (for example. and so on) on? Where are they located? Setup.RD. allowing certain Sales and Marketing accounts to be valid with only certain other values.Performance ALL What type of printers do you run Sales and Marketing reports (including checks.Process Do some of these Sales and Marketing reports belong in report sets? Always being run together? Setup ALL Do the separate business units run their own Sales and Marketing reports? Process.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL Response Revisit Y/N OBM Level I Is there any requirement for online (softcopy) distribution and/or remote location printing for Sales and Marketing reports? Setup.Process Do you review requirements for validation rules. Setup What was the reason for purchasing/upgrading to this Oracle Sales and Marketing application? Process What is the purpose of the relevant sales and marketing systems/processes? Process What is the origin of the relevant sales and marketing systems/processes (vendor or in-house)? Process ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL 84519002. by cost center. purchase orders. Will any new ones need to be created for Sales and Marketing? Setup. and so on) Setup.

present and future. Process How do you see the application resolving your current deficiencies/issues? Metric Can you provide a system flow diagram of connectivity between your core business applications? Process What type of information is exchanged between the current sales and marketing application and your other systems/processes? Process Can you provide information flow schematics of the data passed/required between sales and marketing and other connected/interfaced systems? Process What are your requirements for importing and exporting data from Sales and Marketing? Process What application are you using for placing orders and order fulfillment? Process What are your online help/documentation requirements? Process What manual operations/processes do you need to automate? Process What is the total number of users who have/will have access to the sales and marketing application? Metric 84519002. Metric Which of these business areas and/or operations are highest priority? Medium priority? Low priority? Setup. Setup. Process What business areas and/or operations are targeted for improvement? Process.RD.xls ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL 391 of 1120 . Metric What business areas and/or operations are targeted for re-engineering? Process.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL ALL ALL Response Revisit Y/N OBM Level I Is there an existing entity relationship (E-R) diagram of the current sales and marketing application? Process Is there an existing diagram of the current sales and marketing processes? Process What is your current sales and marketing application? Process Describe the current geographical distribution of your business and/or employees .

Process Who needs to be able to run reports? Setup. marketing application at the same time? Metric Will users be accessing the sales and marketing Performance.RD. Process What historical information do you currently maintain? What types of PCs do the users have? What word processing package do the users use? Process Performance.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL ALL ALL Response Revisit Y/N OBM Level I How many users will have access to the sales and marketing application for updating information? Metric Classify your Sales and Marketing users into different functional user groups. frequency. user. Process Who receives a copy of the sales and marketing reports? Process What is the criteria for who should receive a copy of a sales and marketing report? Process 84519002. Process What reports do you currently use to meet your sales and marketing requirements? Provide examples of each. Include source. Setup. and level of importance. number of copies. Process Is there any sales and marketing reporting requirement that your current set of reports does not meet? Setup What sales and marketing reports are grouped together on a regular basis and printed in one run? Setup. application remotely? Process What are your language requirements? Setup How do you audit your sales and marketing information? Process Will users be accessing the sales and marketing Performance. application remotely? Process What Communications hardware/software will the users be using? Performance What information do users need access to while "disconnected" from the database? Setup. Process ALL Setup ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL How many accounts and contacts to you anticipate tracking? Metric What other Oracle applications do you have? Process How many users will be accessing the sales and Performance.xls ALL ALL ALL ALL ALL ALL 392 of 1120 .

Process Do the separate business units own their own sales and Process. marketing reports? Performance What type of printers do you run sales and marketing Setup. what is the criteria for purging the information? Is it archived? Process Who needs to access account and contact information? Where do they access the information from (for Process. office.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application ALL Response Revisit Y/N OBM Level I How do you update a sales and marketing report distribution list? Process Is there any requirement for online distribution and/or remote location printing for sales and marketing reports? Setup. Do you have tools to do on-demand reports or queries? Performance What type of company or account information do you track for prospects? Process What type of company or account information do you track for customers? Process What type of contact information do you track? Process ALL ALL ALL ALL ALL ALL ALL ALL ALL How does account and contact information get entered into the current system? Setup. example. home. reports on? Where are they located? Performance Do you run sales and marketing reports for different companies or cost centers? Process Who is currently responsible for creating/changing reports? Process Process.RD.xls 393 of 1120 . Process How does account and contact information get updated in the current system? Setup. Process Do you currently have a system for purging account and contact information? If so. or hotel)? Performance How do you currently control account or contact duplication? Process OSM OSM OSM OSM OSM 84519002.

what is the criteria and what are the available ranks? Process How do you generate leads? Process Is there a standard selling method across your organization? Across business lines? Across divisions? Process How do you create a forecast from opportunities in your pipeline? Process At what point do you consider an opportunity lost and remove it from your pipeline? Process OSM 84519002.xls 394 of 1120 . Process How do you qualify leads? Do you rank leads based on certain criteria? If so.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Response Revisit Y/N OBM Level I What type of information do you track on competitors? Process OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM How many accounts and contacts do you anticipate tracking? Metric What type of information do you track for sales partners? Process What do you sell? Who do you generally sell to? Do you bundle specific products or services? How often do you have new products or services? Setup Process Setup Process How many different types of products or services do you have? Setup Describe the business process in which a lead becomes a customer in your organization.RD.

is it forecasted at 100% or is it weighted by win probability? Setup. advertisements. Process What are the sales management requirements in terms of forecasting information? Setup What types of promotions do you currently use (for example. mailings)? Setup. product category)? Setup.xls . etc. Process Who is responsible for determining and entering sales quotas? Process At what point in the sales cycle is an opportunity forecasted? Process When an opportunity is forecasted. item.020 Process Questionnaire 02/13/2012 Process Analysis Questions How long is your average sales cycle? Describe how your territories are organized. Process Do you have territories that are assigned to sales partners? Setup How do you define your forecasting periods? Setup How do you set up your sales quotas? By salesrep.RD. product. Type = Setup Metric Process Performance Application Process Setup Response Revisit Y/N OBM Level I OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM 395 of 1120 What are the qualifiers you use to place an account in a specific territory? Setup Who manages territory assignments? Setup How often are territories re-organized? When are they re-organized? Setup What is the turnover rate for the sales force? How is your sales force organized? In general. Process At what level does your organization forecast (for example. Setup. how many reps work on an account? Setup Setup Setup Do you restrict access to information by employee or sales territory? Setup How are action items assigned to sales reps? How is it communicated that an action item has been completed? Process Describe how sales reps who are working on an account together communicate. Process 84519002.

who processes the responses? What sort of action items result from different responses? Process Approximately how many promotions do you have every year? Metric What types of events do you hold? Process Describe the business process in which an event is organized and managed. cost. Process Do you use mail or call scripts? If so. cost.xls .RD. Process Approximately how many events do you hold every year? Metric How are you currently managing the details. Process OSM 396 of 1120 84519002.020 Process Questionnaire 02/13/2012 Process Analysis Questions How do you currently track effectiveness of promotions? details. and effectiveness of an event? Process Do you send letters of confirmation or evaluation letters to people enrolled in events? Process Who enrolls people in events? Process Do you generally use the same facilities for different events? Process How do you choose a facility for an event? Process Do you have a record of facilities that you have used for events in the past? Process Who manages events that your organization puts on? How do you invite contacts to events? Do you rank event facilities? Process Process Process Describe your business process for sending a letter or collateral to a contact. and Type = Setup Metric Process Performance Application Process Response Revisit Y/N OBM Level I OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM Describe the business process in which a promotion is carried out.

Setup OSM Do you send collateral based on answers from mail or phone questionnaires? Process. Setup OSM Who in your organization will require the ability to fulfill literature requests? Process. Setup OSM How do you currently inventory your collateral? Process.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Response Revisit Y/N OBM Level I Who in your organization will require the ability to request that a letter or collateral be sent? Process. Setup OSM Who sends collateral? Process. Setup OSM Do you have collateral organized in Kits? Process.xls 397 of 1120 . Setup How do you maintain your Sales Compensation data? How do you audit your Sales Compensation data? Process Process OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM Which operations/processes do you want to streamline for Sales Compensation? Process Which operations/processes do you want to eliminate for Sales Compensation? Process Are there any time-intensive Sales Compensation operations/processes that need to be addressed? Process How do you close an accounting period for Sales Compensation? Process Is the schedule to close an accounting period for Sales Compensation documented? Process How long does it take to close an accounting period for Sales Compensation? Process How long should it take to close an accounting period for Sales Compensation? Process Is closing an accounting period for Sales Compensation a hard close or a soft close? Process 84519002.RD.

xls 398 of 1120 . foreign currencies? Setup. Include source (could be manual). divisions? Setup What account codes and/or descriptions are required on Sales Compensation reports? Setup Do you provide a "key" of content/information somewhere on the Sales Compensation report? Setup OSM OSM OSM OSM OSM OSM 84519002. for example. Setup.Process Is there any Sales Compensation reporting requirement that your current set of reports does not meet? Setup Are Sales Compensation reports standard across multiple Sets of Books. or number of copies.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM Response Revisit Y/N OBM Level I How are adjustments to closed periods for Sales Compensation handled? Process How do you open an accounting period for Sales Compensation? Process Is the schedule to open an accounting period for Sales Compensation documented? Process How long does it take to open an accounting period for Sales Compensation? Process Who performs the tasks associated with opening an accounting period for Sales Compensation? Process Who performs the tasks associated with closing an accounting period for Sales Compensation? Process Where in your accounting cycle do you run standard reports and statements for Sales Compensation? Process What business performance statistics do you monitor for Sales Compensation? Process What are your Sales Compensation reporting requirements with respect to functional vs. Process What reports do you currently generate to meet your Sales Compensation reporting requirements? Provide examples of each. Process What are your Sales Compensation reporting requirements with respect to summary or detail formats? Obtain report listing. Setup. subsidiaries? Setup Are Sales Compensation reports standard across multiple levels within a Set of Books.RD. for example. user. frequency.

by cost center.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM Response Revisit Y/N OBM Level I What Sales Compensation reports are grouped together on a regular basis and printed in one print run? Setup. purchase orders. and so on) OSM on? Where are they located? Setup. by company? by cost center?) Process Do you have security reports on who can run Sales Compensation reports? (by company.RD.Process Who receives a copy of the Sales Compensation reports? Process What is the criteria for determining who should receive a copy of any Sales Compensation report? Process How do you update a Sales Compensation report’s distribution list? Process Is the process to update a Sales Compensation report’s distribution list documented? Process How long does it take to update a Sales Compensation report’s distribution list? Process How long should it take to update Compensation report’s distribution list? a Sales Process Who performs the tasks associated with updating a Sales Compensation report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Sales Compensation reports? Setup.xls OSM OSM OSM OSM OSM 399 of 1120 .Performance Do you run Sales Compensation reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Sales Compensation? (for example.Process Do some of these Sales Compensation reports belong in report sets? Always being run together? Setup Do the separate business units run their own Sales OSM Compensation reports? Process.Performance What type of printers do you run Sales Compensation reports (including checks.Process Will there need to be terminal security for Sales Compensation? Setup Do you run security reports on a regular basis for Sales Compensation? Process 84519002. and so on) Setup.

Will any new ones need to be created for Sales Compensation? Setup. payment. date.RD. amount.Process Do you review requirements for validation rules. or custom apps? Can you bring over all the relevant data from your receivables application? Ex: Rep. OSM Do sales managers receive roll up credit from their subordinates? OSM 84519002.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application OSM OSM OSM OSM Response Revisit Y/N OBM Level I Do you have documentation on your current system security requirements for Sales Compensation? Process Map each GL user to a menu structure. and so on. and product. allowing certain Sales Compensation accounts to be valid with only certain other values. Setup How are you currently paying commissions? What is the source of transactions you pay commissions from? Oracle Apps. Roughly how many lines will come over in an average month? How many different products and/or services do you compensate your salesforce on? Can these be hierarchically ordered? In which application are salesreps assigned to orders? How are they assigned? How many and what types of manual adjustments do you make? Does your order entry system allow multiple reps per line. invoice. other apps. either as a split or as a double comp situation? OSM OSM OSM OSM OSM OSM OSM At what point in the order cycle do you pay commissions: Booking.xls 400 of 1120 .

or margin? OSM Are reps paid on booking. margin.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Response Revisit Y/N OBM Level I How many different kinds of compensation plans are there for your salesforce? Could 2 sales reps on the same plan have different rates? What is the duration of your comp plans (annual. biannual)? OSM OSM OSM Are commissions paid at a flat rate or are the plans based on a tiered approach? OSM Do you allow your sales reps to receive draws? If so.RD. units. invoice or payment? Other? OSM Are bonuses based on subjective or objective criterion? What are the objective bonuses based on (P&Ls.xls 401 of 1120 . and so on)? OSM 84519002. % discount given. are they recoverable or non-recoverable? Do you pay independent agents such as resellers or vendors commissions? Do you pay rebates to customers? OSM OSM OSM What do you base a sales rep’s commission rate on? Dollars sold.

? What application do you use to pay (not calculate) commissions? How many different reps will you pay through OSC? Is it possible that the same deal could roll up to two different reps in the same management chain? Will OSC be implemented at multiple sites? Do you have any multiple currency requirements? Do you have any multi-org requirements? What are your commissions reporting requirements? Will anyone other than the comp analysts have access to commissions data? Do you have a requirement for OSC to touch the GL (accruals. adjustments)? How do you maintain your Human Resources data? How do you audit your Human Resources data? Process Process OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM OSM HR HR HR HR HR HR Which operations/processes do you want to streamline for Human Resources? Process Which operations/processes do you want to eliminate for Human Resources? Process Are there any time-intensive Human Resources operations/processes that need to be addressed? Process How do you close an accounting period for Human Resources? Process 84519002. bonuses.xls 402 of 1120 . draws.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Response Revisit Y/N OBM Level I Are there commonalities across plans? elements? Shared OSM Are different lines of business incented differently? How often do you pay commissions. etc.RD.

RD.020 Process Questionnaire

02/13/2012

Process Analysis Questions

Type = Setup Metric Process Performance Application
HR HR HR HR HR HR HR HR HR HR

Response

Revisit Y/N

OBM Level I

Is the schedule to close an accounting period for Human Resources documented? Process How long does it take to close an accounting period for Human Resources? Process How long should it take to close an accounting period for Human Resources? Process Is closing an accounting period for Human Resources a hard close or a soft close? Process How are adjustments to closed periods for Human Resources handled? Process How do you open an accounting period for Human Resources? Process Is the schedule to open an accounting period for Human Resources documented? Process How long does it take to open an accounting period for Human Resources? Process Who performs the tasks associated with opening an accounting period for Human Resources? Process Who performs the tasks associated with closing an accounting period for Human Resources? Process Where in your accounting cycle do you run standard reports and statements for Human Resources? Process What business performance statistics do you monitor for Human Resources? Process What are your Human Resources reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Human Resources reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Human Resources reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, or number of copies. Setup,Process Is there any Human Resources reporting requirement that your current set of reports does not meet? Setup Are Human Resources reports standard across multiple Sets of Books, for example, subsidiaries? Setup 84519002.xls

HR HR

HR

HR

HR

HR HR 403 of 1120

RD.020 Process Questionnaire

02/13/2012

Process Analysis Questions

Type = Setup Metric Process Performance Application
HR HR HR

Response

Revisit Y/N

OBM Level I

Are Human Resources reports standard across multiple levels within a Set of Books, for example, divisions? Setup What account codes and/or descriptions are required on Human Resources reports? Setup Do you provide a "key" of content/information somewhere on the Human Resources report? Setup What Human Resources reports are grouped together on a regular basis and printed in one print run? Setup,Process Who receives a copy of the Human Resources reports? Process What is the criteria for determining who should receive a copy of any Human Resources report? Process How do you update a Human Resources report’s distribution list? Process Is the process to update a Human Resources report’s distribution list documented? Process How long does it take to update a Human Resources report’s distribution list? Process How long should it take to update a Human Resources report’s distribution list? Process Who performs the tasks associated with updating a Human Resources report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Human Resources reports? Setup,Process Do some of these Human Resources reports belong in report sets? Always being run together? Setup

HR HR HR HR HR HR HR HR

HR

HR

Do the separate business units run their own Human Resources reports? Process,Performance HR What type of printers do you run Human Resources reports (including checks, purchase orders, and so on) on? Where are they located? Setup,Performance HR Do you run Human Resources reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Human Resources? (for example, by company? by cost center?) Process 84519002.xls HR

HR 404 of 1120

RD.020 Process Questionnaire

02/13/2012

Process Analysis Questions

Type = Setup Metric Process Performance Application
HR HR HR

Response

Revisit Y/N

OBM Level I

Do you have security reports on who can run Human Resources reports? (by company, by cost center, and so on) Setup,Process Will there need to be terminal security for Human Resources? Setup Do you run security reports on a regular basis for Human Resources? Process Do you have documentation on your current system security requirements for Human Resources? Process Map each GL user to a menu structure. Will any new ones need to be created for Human Resources? Setup,Process Do you review requirements for validation rules, allowing certain Human Resources accounts to be valid with only certain other values. Setup What types of benefit plans do you offer? List all the different benefits offered by your organizations (for example, Health and welfare, defined contribution, defined benefit, spending accounts, and flexible benefits) Setup,Process How is eligibility to your benefit plans determined? Are there waiting periods for your benefit plans? What are the criteria for your benefit plans? When is your open enrollment period? How do you handle interim enrollments? Process Process Process Process Process

HR

HR

HR

HR HR HR HR HR HR HR HR

How are benefits costs/price tags calculated and stored? (Employee costs, employer costs, etc.) Process How do you handle COBRA? Process How are benefit costs/price tags calculated and stored? (Employee costs, employer costs, and so on) Describe the rounding rules used. Process What is the current or planned effective date of the benefit plan? Process Who are the carriers for this benefit plan? What are the dependent eligibility factors? dependents and any restrictions or differences) (types of coverage Process

HR HR HR

Process

HR

84519002.xls

405 of 1120

RD.020 Process Questionnaire

02/13/2012

Process Analysis Questions

Type = Setup Metric Process Performance Application

Response

Revisit Y/N

OBM Level I

What are the continuing eligibility rules for leave of absence, long term disability, short term disability? Are there any changes in the cost of the benefit? How is the money collected if the participant is not receiving a paycheck? Process What are the termination rules for active employee with a terminated benefit? Process What are the termination rules for dependent terminated from a benefit? Process What are the termination rules for terminated active employee? Process What are the termination rules for death? What are the termination rules for transfers? Process Process

HR HR HR HR HR HR HR

What are the termination rules for terminated COBRA participant? Process What are the Beneficiary eligibility rules? What are the rules regarding allocation amounts or percentages? Process What are the participation rules? What is the waiting period or grandfather rules? Process What are your deferred comp plan requirements? Process How do you handle benefit elections for active employees vs. COBRA participants? Process

HR HR HR HR

What are the allowed changes for COBRA participants vs. active employees? (Such as changing dependent status, changing plans (adding/terminating/changing), or changing coverage amounts) Process What are the employee eligibility factors? (company, location, union association, salary, or job code) Process Are COBRA terminations? actives treated differently than Process Process Process Process

HR

HR HR HR HR HR

How do you handle terminations? How do you handle layoffs? How do you handle seasonal reductions in workforce?

84519002.xls

406 of 1120

RD.020 Process Questionnaire

02/13/2012

Process Analysis Questions

Type = Setup Metric Process Performance Application
HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR

Response

Revisit Y/N

OBM Level I

What type of employee status changes occur and how are they handled? (FT to PT, LOA, or union to nonunion) Process Do these status changes affect an employee's benefits and tax elections? Setup,Process How do status changes affect an employee’s benefits and tax elections? Process How do you handle inter-departmental employee transfers? Process How do you handle inter-divisional employee transfers? Process How do you handle inter-company employee transfers? Process What does your retiree processing entail? Process

What other events are significant in your management of human resources? Explain. Process How do terminations affect other departments? Will employees be tracked? Will ex-employees be tracked? Will retirees be tracked? Will contractors be tracked? Will recruiters be tracked? Will other contacts be tracked? Will volunteers be tracked? Will trustees be tracked? Will board members be tracked? Process Setup,Process Setup,Process Setup,Process Setup,Process Setup,Process Setup,Process Setup,Process Setup,Process Setup,Process

What personal information do you maintain: Personal? (Name, race, and so on) Setup

84519002.xls

407 of 1120

RD.020 Process Questionnaire

02/13/2012

Process Analysis Questions

Type = Setup Metric Process Performance Application
HR

Response

Revisit Y/N

OBM Level I

What personal information do you maintain: Address? (Primary, secondary residence, and so on) Setup What personal information do you maintain: Emergency Contacts? (Name, address, and so on) Setup What other information do you currently maintain on employees and other people types that is important to your organization? Setup What benefit does this data provide to your organization as a whole? Process What benefit does this data provide to certain entities within the organization? Process What benefit will data that you currently do not store electronically provide to your organization? Process How are the hierarchies structured? (Samples) or organization charts Setup Setup (by bodies, Setup

HR

HR HR HR HR HR HR HR

How are job grades structured? How do you positions/jobs?) track headcounts?

What type of personal data do you need to maintain?

Setup,Performance HR

What job related (Assignment) data do you need to maintain? Setup,Performance HR What budgeting data do you need to maintain? Setup,Performance HR HR HR HR

What was reason for purchasing/upgrading to this Oracle Human Resource application? Process What is the purpose of the relevant human resources systems/processes? Process What is the origin of the relevant human resources systems/processes (vendor or in-house)? Process Is there an existing entity relationship (E-R) diagram of the current human resources application? Process Describe the current geographical distribution of your business and/or employees? Setup,Process

HR HR

84519002.xls

408 of 1120

RD.020 Process Questionnaire

02/13/2012

Process Analysis Questions

Type = Setup Metric Process Performance Application
HR HR HR

Response

Revisit Y/N

OBM Level I

Describe the geographical distribution of your business and/or employees in the foreseeable future? Setup,Process What business areas and/or operations are targeted for improvement? Process,Metric What business areas and/or operations are targeted for re-engineering? Process,Metric Which of these business areas and/or operations are highest priority? Medium priority? Low priority? Setup,Process How do you see the application resolving your current deficiencies/issues? Metric What type of information is exchanged between the current human resources application and these other systems/processes? Process Can you provide a system flow diagram of connectivity between your core business applications? Process Can you provide information flow schematics of the data passed/required between human resources and other connected/interfaced systems? Process Is there any external data accessed directly by the human resources application (for example, GL Chart of Accounts, Payroll Master, or Benefits plans)? Process What type of Personal historical data do you need to maintain? Process What job related (Assignment) historical data do you need to maintain? Process What are your deferred comp plan requirements? Define your interfaces/information to systems/users for Time & Attendance Reporting? other Process Process

HR HR

HR

HR

HR

HR HR HR HR HR

Define your interfaces/information to other systems/users for Labor Distribution Reconciliation? Process Define your interfaces/information to systems/users for Benefits Carrier Reporting? Define your interfaces/information to systems/users for Payroll System/Department? 84519002.xls other other Process Process

HR HR HR 409 of 1120

RD.020 Process Questionnaire

02/13/2012

Process Analysis Questions

Type = Setup Metric Process Performance Application
HR

Response

Revisit Y/N

OBM Level I

Do you currently use or plan to install an Interactive Voice Response (IVR) or scanning technology system for human resources/benefits? Process Are there any other interfaces to other systems (Mainframe, PC, or manual) you have not told us about? Process Do you have licensing or certification requirements? What type of performance tracking do you do? Do you track disciplinary information? Do you do grievance tracking? Process Process Process Process

HR HR HR HR HR HR HR

What are our requirements for adding comments to your information? Process What are your online help/documentation requirements? Process Do you need to track employee relocation information for special employee groups? For example, executives and sales force. Process Define your requisition process Do you have any testing information requirements? Process Process

HR HR HR

What event triggers a requisition in your organization? (Department request, departure of an incumbent, and so on) Process Is there an approval process to initiate a requisition? (budget available, management sign-off, and so on) Process Please list details of pertinent information involved in the approval process, such as approval steps, authorizations, and so on. Process What type of recruiting activities occur? (Ad placement, interview scheduling, background checks, and so on.) Process How are interviews scheduled? Metric

HR

HR

HR

HR HR

Do you track any information on your system concerning the interview? (Interview notes, comments, and so on) Process What information is tracked from the application or resume? Setup,Process

HR HR

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02/13/2012

Process Analysis Questions
Do you do any affirmative action planning or reporting? How is affirmative action planning or reporting done? How is the data gathered in the new hire process? When is the system updated in the new hire process?

Type = Setup Metric Process Performance Application
Setup,Process Setup,Process Process Process HR HR HR HR HR HR HR

Response

Revisit Y/N

OBM Level I

How does the system update affect other departments? (payroll, benefits) Process Do you attach a budget to your positions? How do you handle open positions? Setup Process

Number of other persons associated with organization/company (for example, Retirees, exemployees, volunteers, and Board members)? Metric Describe your management reporting structure? Describe your financial reporting structure? Setup,Process Setup,Process

HR HR HR HR

How many Federal and State Employer Identification Numbers (EINs) do you have? Metric How many Federal and State Employer Identification Numbers (EINs) do you plan to have in the next one-two years? Metric How are your organization charts generated? How many views of your organizations do you have? How often do your organizational structures change? How many worksites/locations organization/company operate? does your Process Setup,Process Process Metric

HR HR HR HR HR HR HR HR HR HR HR

In which countries are your company worksites located? Setup In which states are your company worksites located? Setup

In which counties/localities are your company worksites located? Setup Does your organization/company have unions? How many unions do you have? How many bargaining units do you have? Setup Metric Metric

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Process Analysis Questions

Type = Setup Metric Process Performance Application
HR HR HR HR HR HR HR, PO ALL

Response

Revisit Y/N

OBM Level I

Approximately what percentage of your employee population is associated with these unions? Metric Which divisions or companies or subsidiaries or locations have union affiliations? Setup What are the are the durations of your union contracts? Setup,Metric When will the existing union contract expire? How many different contracts are negotiated? Setup,Process Metric

What differences/commonalties are there between the different contract benefits offerings? Setup,Process Describe your other reporting hierarchies? Setup Which manual operations/processes do you need to automate? Process What is the total number of users who have/will have access to the human resources applications? Metric How many users have/will have access to the human resources applications for updating information? Metric How many users have/will have access to the human resources applications for reporting needs only? Metric What historical information do you currently maintain? On what type of medium is this data maintained? What type of media storage do you plan on using? Process Process Process

HR

HR

HR HR HR HR HR HR HR HR HR HR HR HR HR

What types of deductions do you need to track? (Benefits, child support, etc.) Setup Do you have a leave accounting system? (Vacation, Sick, or PTO) Setup,Process How do you track absences? Do you have any PC files in Lotus 1-2-3? Do you have any PC files in D-base? Do you have any PC files in Excel? Do you have any PC files in WordPerfect? Do you have any PC files in Word? Do you have any PC files in other programs? Process Process Process Process Process Process Process

How many key users have/will have access to the human resources applications? Metric, Performance HR 84519002.xls 412 of 1120

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02/13/2012

Process Analysis Questions

Type = Setup Metric Process Performance Application

Response

Revisit Y/N

OBM Level I

How many casual users have/will have access to the human resources applications? Metric, Performance HR Is there information you wish to maintain on employees and other people types that you currently do not store electronically? Setup,Performance HR What are your federal/state mandated reporting requirements? (for example, EEO, Discrimination testing) Process Are you required to provide government/industry oversight reports? (for example, FCC, DOT, or DOE) Process Do you need company wide/consolidation reporting? Do you need reporting? divisional/departmental/cost center Process Process

HR

HR HR HR HR HR

Who is currently responsible for creating or changing reports? Process How easy and timely is it to create or change reports? Process

Concerning report generation, will the same responsibilities continue, or will they change? (for example, user responsible for report generation?) Process

HR

Do you have a tool to do on-demand reports or queries? Process,Performance HR What are your management reporting needs? Do you administer salary/hourly step and ranges? Process Process HR HR HR HR HR HR HR HR

How does your system handle salary/hourly step and ranges? Process How is the salary portion of your union contracts administered? Setup,Process When are your negotiation periods? Process Do you do any salary impact studies during your negotiations? Process Do you have a point-based weighting salary system? (for example, HAY) Setup,Process How is your point-based weighting salary system tracked on your system? Setup,Process What timing factors are involved in your salary and performance review process (Yearly, quarterly, or probationary?) Setup,Process 84519002.xls

HR 413 of 1120

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02/13/2012

Process Analysis Questions

Type = Setup Metric Process Performance Application
HR HR

Response

Revisit Y/N

OBM Level I

Explain the processes involved in your salary and performance review process? Process What factors are involved in establishing a salary increase? Process Concerning your forecasting requirements, do you do any workforce analysis reporting ? (budgets, job reduction, right-sizing, and so on) Process Concerning your forecasting requirements, do you do any compensation analysis? (budgets, union negotiations, and so on) Process What types of earnings do you track? (Regular Pay, Overtime, and so on) Setup At what levels do you currently secure users? (Company, organization, or field) Setup,Process Who is responsible for maintaining your security profiles? (DBA, IS) Process By type of user, define what data is available for viewing? Setup,Process By type of user, define what data is available for updating? Setup,Process By type of user, define what data is available for deleting? Setup,Process By type of function, define what data is available for level of organization? Setup,Process By type of function, define what data is available for type of employee? Setup,Process By type of function, define what data is available for type of data? Setup,Process Define any security requirements. Do you track skill assessments? How do you track skills assessments? Setup Process

HR

HR HR HR HR HR HR HR HR HR HR HR HR

Process,Performance HR

How do you maintain training & development information? (Class attendance, schedules, and so on) Process How do you maintain your Payroll data? How do you audit your Payroll data? Process Process

HR PAY PAY PAY

Which operations/processes do you want to streamline for Payroll? Process

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02/13/2012

Process Analysis Questions

Type = Setup Metric Process Performance Application
PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY

Response

Revisit Y/N

OBM Level I

Which operations/processes do you want to eliminate for Payroll? Process Are there any time-intensive Payroll operations/processes that need to be addressed? Process How do you close an accounting period for Payroll? Process

Is the schedule to close an accounting period for Payroll documented? Process How long does it take to close an accounting period for Payroll? Process How long should it take to close an accounting period for Payroll? Process Is closing an accounting period for Payroll a hard close or a soft close? Process How are adjustments to closed periods for Payroll handled? Process How do you open an accounting period for Payroll? Process

Is the schedule to open an accounting period for Payroll documented? Process How long does it take to open an accounting period for Payroll? Process Who performs the tasks associated with opening an accounting period for Payroll? Process Who performs the tasks associated with closing an accounting period for Payroll? Process Where in your accounting cycle do you run standard reports and statements for Payroll? Process What business performance statistics do you monitor for Payroll? Process What are your Payroll reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Payroll reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Payroll reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, or number of copies. Setup,Process

PAY

PAY

84519002.xls

415 of 1120

RD.020 Process Questionnaire

02/13/2012

Process Analysis Questions

Type = Setup Metric Process Performance Application
PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY

Response

Revisit Y/N

OBM Level I

Is there any Payroll reporting requirement that your current set of reports does not meet? Setup Are Payroll reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Payroll reports standard across multiple levels within a Set of Books, for example, divisions? Setup What account codes and/or descriptions are required on Payroll reports? Setup Do you provide a "key" of somewhere on the Payroll report? content/information Setup

What Payroll reports are grouped together on a regular basis and printed in one print run? Setup,Process Who receives a copy of the Payroll reports? Process What is the criteria for determining who should receive a copy of any Payroll report? Process How do you update a Payroll report’s distribution list? Process

Is the process to update a Payroll report’s distribution list documented? Process How long does it take to update a Payroll report’s distribution list? Process How long should it take to update a Payroll report’s distribution list? Process Who performs the tasks associated with updating a Payroll report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Payroll reports? Setup,Process Do some of these Payroll reports belong in report sets? Always being run together? Setup

PAY PAY

Do the separate business units run their own Payroll reports? Process,Performance PAY What type of printers do you run Payroll reports (including checks, purchase orders, and so on) on? Where are they located? Setup,Performance PAY Do you run Payroll reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Payroll? (for example, by company? by cost center?) Process 84519002.xls PAY

PAY 416 of 1120

RD.020 Process Questionnaire

02/13/2012

Process Analysis Questions

Type = Setup Metric Process Performance Application
PAY PAY PAY PAY PAY

Response

Revisit Y/N

OBM Level I

Do you have security reports on who can run Payroll reports? (by company, by cost center, and so on) Setup,Process Will there need to be terminal security for Payroll? Setup Do you run security reports on a regular basis for Payroll? Process Do you have documentation on your current system security requirements for Payroll? Process Map each GL user to a menu structure. Will any new ones need to be created for Payroll? Setup,Process Do you review requirements for validation rules, allowing certain Payroll accounts to be valid with only certain other values. Setup Describe your companies’ organization. Include any organization hierarchy charts. Setup Setup

PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY

How many states and countries, if applicable, do you pay employees? Setup, Metric Do you have any unions or bargaining units? many? (How Process, Metric

What system(s) do you currently use to process your payrolls? Process How many users? How is the response time of your current system? Do you have any PC files in: Lotus 1-2-3 Dbase? Excel? WordPerfect? Word? Others? Performance Process Process Process Process Process Process Process

Performance, Metric PAY

Do you currently use or plan to install an Interactive Voice Response (IVR) system for payroll? Process Are there any other interfaces to other systems (Mainframe, PC, or manual) you have not told us about? Process Do you have needs for scanning? What are your online help/documentation needs? Process Process

PAY

PAY PAY PAY

84519002.xls

417 of 1120

RD.020 Process Questionnaire

02/13/2012

Process Analysis Questions
How many active employees do you have? applicable) (FTE, if

Type = Setup Metric Process Performance Application
Metric PAY PAY PAY PAY PAY PAY PAY PAY PAY

Response

Revisit Y/N

OBM Level I

How many terminated employees do you have? (FTE, if applicable) Metric How many pension employees do you have? (FTE, if applicable) Metric How many dependent employees do you have? (FTE, if applicable) Metric How many non-employees (Contractors)do you have? (FTE, if applicable) Metric How many employees support your payroll department? Metric Include a current payroll department organization chart. Setup Is your payroll department centralized or decentralized? Setup Walk through your current process of entering a new hire into your payroll system. Process Include timing aspects of how the new hire data is gathered, entered into the system and when the payroll is run. Process, Metric Walk through your current time entry process. Process Include timing aspects of how and when time is collected and entered into the system. Process, Metric Include copies of time card/sheet if applicable. Walk through your current payroll processing cycle. What types of payroll frequencies? What is the volume of employee per payroll? Process Process Metric Metric

PAY PAY PAY PAY PAY PAY PAY

Include timing aspects of deadlines, elapsed time of process during payroll, and any production down time due to pay processing. Metric How many taxing entities do you have? Do you pay in states requiring city or local taxing? What taxing methods are used? Metric Process Process

PAY PAY PAY PAY

How are your employee status’s defined? (Ex. Active, on-leave, terminated, part-time, hourly, and so on) Process

PAY

84519002.xls

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Process Analysis Questions

Type = Setup Metric Process Performance Application
PAY PAY

Response

Revisit Y/N

OBM Level I

Are your employees automatically paid or time card required? Process Do you pay and track pension employees? Process If you have unions, do you track any additional information than you would for a non-bargaining employee? Process Do you have employees working in different shifts? Do you have any seasonal employees? What is your turnover rate? Are salary increases done mid-pay? Process Process Metric Process

PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY

What is the percent of salary employees vs. hourly employees? Metric Do you have a need for mass rate increases? Do they need to be done retroactively? Process What types of standard hours are required? Process Do you have salary employees that have split their salary between multiple cost centers? Process Do you have any special pay processing requirements? Process Is your overtime calculation standard? Do you process any garnishments? (Volume?) Process Process, Metric

How many different types of deductions are currently set up on your system? Metric What kinds of deductions are currently set up on your system? Process Are there different deduction frequencies currently set up on your system? Process How are deductions entered? Process How many different payment types of deductions are currently set up on your system? Setup, Metric What kinds? Frequency? How are they entered? Do you process any shift differentials? Do you process any bonuses? What’s the calculation? Frequency? 84519002.xls Process Process Process Process Process

Metric, Performance PAY

Metric, Performance PAY 419 of 1120

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02/13/2012

Process Analysis Questions
Do you pay commissioned employees? Do you do split week processing? calculation? What is the

Type = Setup Metric Process Performance Application
Process Process PAY PAY PAY PAY PAY PAY PAY PAY

Response

Revisit Y/N

OBM Level I

Is there a need for holiday pay to be automatically generated? Process Is there special processing required for holiday/PTO, etc. Process Are there different groups of employees that receive different holidays? Process Do you do tip processing? Do you pay 3rd party sick pay? What kinds of deferred comp plans do you have? Process Process Process

What kind of taxable perq’s do you process (for example, company car, company plane, awards, contest, prizes, merchandise, employee discount, or relocation)? Process What kind of balances are kept? Do you need to pay distributions, and so on? annuities, profit sharing Process Process Performance Performance Performance

PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY 420 of 1120

How much historical data do you currently have? What types of data require history? What is your purge criteria?

What is your check format like? Is it the same for all employees? Process What type of auditing do you require? What other systems do you interface to? ledger, personnel, benefits, and so on) In what medium does the interface occur? Are the other systems Oracle systems? What outside vendors do you interface to? Do you process an ACH tape for direct deposits? Do you receive one back for reconciliation? Do you have other non-ACH deposits? Do you currently use a labor distribution system? Is it part of the payroll system you currently use? Describe its structure. (General Process Process Process Process Process Process Process Process Process Process Process

What other systems does labor distribution interface with? Process 84519002.xls

RD.020 Process Questionnaire

02/13/2012

Process Analysis Questions
What types of reports do you currently have? Volume? Frequency?

Type = Setup Metric Process Performance Application
Process Performance Performance PAY PAY PAY PAY PAY PAY PAY PA PA PA PA PA PA PA PA PA PA PA PA PA PA

Response

Revisit Y/N

OBM Level I

Get 1 page sample of all reports. (Include sort & breaks) Process Who is responsible for submitting on-demand report requests? Process Who is responsible for creating or modifying reports? What tool does this person(s) use modifying reports? for creating or Process Process Process Process

How long does it take to create or modify reports? How do you maintain your Project Set Up data? How do you audit your Project Set Up data?

Metric, Performance PAY

Which operations/processes do you want to streamline for Project Set Up ? Process Which operations/processes do you want to eliminate for Project Set Up ? Process Are there any time-intensive Project Set Up operations/processes that need to be addressed? Process

How do you close an accounting period for Project Set Up ? Process Is the schedule to close an accounting period for Project Set Up documented? Process How long does it take to close an accounting period for Project Set Up ? Process How long should it take to close an accounting period for Project Set Up ? Process Is closing an accounting period for Project Set Up a hard close or a soft close? Process How are adjustments to closed periods for Project Set Up handled? Process How do you open an accounting period for Project Set Up ? Process Is the schedule to open an accounting period for Project Set Up documented? Process How long does it take to open an accounting period for Project Set Up ? Process

84519002.xls

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RD.020 Process Questionnaire

02/13/2012

Process Analysis Questions

Type = Setup Metric Process Performance Application
PA PA

Response

Revisit Y/N

OBM Level I

Who performs the tasks associated with opening an accounting period for Project Set Up ? Process Who performs the tasks associated with closing an accounting period for Project Set Up ? Process Where in your accounting cycle do you run standard reports and statements for Project Set Up ? Process What business performance statistics do you monitor for Project Set Up ? Process What are your Project Set Up reporting requirements with respect to functional vs. foreign currencies? Set Up, Process What are your Project Set Up reporting requirements with respect to summary or detail formats? Obtain report listing. Set Up, Process What reports do you currently generate to meet your Project Set Up reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, or number of copies. Set Up,Process Is there any Project Set Up reporting requirement that your current set of reports does not meet? Set Up Are Project Set Up reports standard across multiple Sets of Books, for example, subsidiaries? Set Up Are Project Set Up reports standard across multiple levels within a Set of Books, for example, divisions? Set Up What account codes and/or descriptions are required on Project Set Up reports? Set Up Do you provide a "key" of content/information somewhere on the Project Set Up report? Set Up What Project Set Up reports are grouped together on a regular basis and printed in one print run? Set Up,Process Who receives a copy of the Project Set Up reports? Process

PA PA

PA

PA

PA PA PA

PA PA PA PA PA PA PA PA 422 of 1120

What is the criteria for determining who should receive a copy of any Project Set Up report? Process How do you update a Project Set Up distribution list? Is the process to update a Project Set Up distribution list documented? 84519002.xls report’s report’s Process Process

RD.020 Process Questionnaire

02/13/2012

Process Analysis Questions

Type = Setup Metric Process Performance Application
PA PA PA

Response

Revisit Y/N

OBM Level I

How long does it take to update a Project Set Up report’s distribution list? Process How long should it take to update a Project Set Up report’s distribution list? Process Who performs the tasks associated with updating a Project Set Up report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Project Set Up reports? Set Up,Process Do some of these Project Set Up reports belong in report sets? Always being run together? Set Up

PA PA

Do the separate business units run their own Project Set Up reports? Process,Performance PA What type of printers do you run Project Set Up reports (including checks, purchase orders, and so on) on? Where are they located? Set Up,Performance PA Do you run Project Set Up companies or cost centers? reports for different Process PA

Do you have security requirements on who can enter data for Project Set Up ? (for example, by company? by cost center?) Process Do you have security reports on who can run Project Set Up reports? (by company, by cost center, and so on) Set Up,Process Will there need to be terminal security for Project Set Up ? Set Up Do you run security reports on a regular basis for Project Set Up ? Process Do you have documentation on your current system security requirements for Project Set Up ? Process Map each GL user to a menu structure. Will any new ones need to be created for Project Set Up ? Set Up,Process Do you review requirements for validation rules, allowing certain Project Set Up accounts to be valid with only certain other values. Set Up Please provide your organization hierarchy. What are the types of organizations? Which organizations projects/tasks/employees? Please provide a list of job titles. 84519002.xls are assigned Set Up Set Up Set Up Set Up

PA

PA PA PA PA PA

PA PA PA PA PA 423 of 1120

RD.020 Process Questionnaire

02/13/2012

Process Analysis Questions
Please provide overall system flow diagram.

Type = Setup Metric Process Performance Application
Set Up PA PA PA PA

Response

Revisit Y/N

OBM Level I

Please provide any other documentation on the existing system. Set Up Do you perform project costing, project billing or both? Set Up

Do your project periods differ from your accounting periods? Set Up Are there separate procedures necessary to open, close, and maintain project periods which are different from accounting periods? Process How are adjustments to closed periods handled? How do you maintain/audit your project data? Process Process

PA PA, AR, GL PA, PA, AR, GL PA, GL PA, GL PA, GL PA, GL PA, GL PA, GL PA, GL, HR

Do you have a prospect system separate from the customer information? Process Do you monitor profitability/analysis by Project Type? Process

Do you monitor profitability/analysis by Organization (cost center, division, region)? Process Do you monitor profitability/analysis by Business Line or Function Process Do you monitor profitability/analysis by Skill/Job? Do you monitor Category? profitability/analysis by Revenue Process Process Process Process

Do you monitor profitability/analysis by Activity? Do you monitor profitability/analysis by Employee?

Do you track Employee Utilization, for example, billable versus non-billable, costs versus revenues? Process Do you use projects to track Overhead activities and/or Product Development efforts? Process Is "activity-based costing" an issue that is important to your company? Process Do you monitor profitability/analysis by Industry/Market Sector? Process Do you monitor Customer/Customer Type? 84519002.xls profitability/analysis by Process

PA, HR PA, GL PA, GL PA, GL PA, GL 424 of 1120

Process How many different roles are there for each project? What are the roles for each project? Metric Set Up Do you classify projects by sector. industry.RD.020 Process Questionnaire 02/13/2012 Process Analysis Questions How many projects do you plan to monitor? How often are project performance reports generated? Do you use outside vendors in your project work? Type = Setup Metric Process Performance Application Metric Metric Process PA PA PA.xls 425 of 1120 . AP PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA Response Revisit Y/N OBM Level I Are project numbers system generated or manually entered? Set Up Are different organizations responsible for different projects? Process Does your company manage different types of projects? What are they? Set Up How many different project types does it manage? Metric To what degree does client management influence the volume and type of work a customer seeks? Process Do you complete work for public or private sector entities? Process Do you define a Work Breakdown Structure (WBS) for each project? Set Up.Process How many tasks are included in a typical WBS? What tasks are involved in a typical WBS? Metric Set Up Do you assign roles or responsibilities to employees for each project? Set Up. and so on) do you track when monitoring project performance? Metric PA 84519002. expense type. or other category? Set Up. labor hours. and so on) to restrict charges to a project? Set Up.Process How many different classifications are there for project types? Metric What are the classifications for project types? Set Up Do you employ controls (dates.Process How many different control types to restrict charges to a project do you employ? Metric What are the control types to restrict charges to a project? Set Up How many different project budget variables (total cost.

Capital.RD. revenue.xls Set Up Process Metric Set Up Set Up Set Up Process Process Metric Metric . and invoicing? Process What is the project life cycle? How are projects initiated? Do you have indirect projects? At what WBS level are cost and revenue budgeted? Do you budget by type of expenditure? What budget versions do you maintain? What type of controls do you have on budgets? How are budget changes handled? Are hard limits on budgets enforced? Do budgets include burdens? 84519002. Indirect. and so on) Set Up What types of work or service do tasks represent? What type of Work Breakdown Structure do you use? What is the maximum number of levels in the WBS? What is the maximum number of tasks in a project? Please provide a sample WBS.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application PA Response Revisit Y/N OBM Level I What are the project budget variables you track when monitoring project performance? Process Do you use project budgets/plans for anticipated revenue. How are Work Breakdown Structures generated? Do you use templates for repetitive projects? How many customers per project? Are projects funded? How is funding recorded? What project status do you use? Set Up Process Metric Metric Set Up Process Set Up Metric Set Up Process Metric PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA 426 of 1120 How are projects approved for setup. as well as cost. charges. Expense. to track project performance? Process Do you budget revenues and costs at different or the same levels of detail? Process Do you validate project funding during preparation of the budget? Process What are your categories of projects? (Direct.

how many different roles have been identified? Metric 84519002. PO PA PA Does your organization track shared resources. and revenues for "Services. HR PA PA PA PA PA PA PA PA PA PA PA PA PA Does your company respond to Request for Proposals (RFPs) to obtain work? Process How does your company monitor the Win/Loss rate in the RFP process? Process How does your company monitor Proposal Cost Recovery in the RFP process? Process How does your company monitor industries and market sectors in the RFP process? Process How does your company monitor customers or customer types in the RFP process? Process What is your present security scheme for project accounting? Set Up If you use roles. and so on) of a projects’ Committed costs? Set Up. How are reports distributed? Set Up Set Up Set Up Set Up Set Up Process PA. AP. rates. pending invoices. (for example. AP. purchase orders. and so on) that you use. Are burdens separated out for reporting? Please provide samples of your major reports. GL.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application PA PA.RD. PO PA." performed for and reimbursed by a customer? Process Explain the techniques (burdening multipliers. costs. AP.Process PA.Process Do you allocate or attribute overhead costs to projects? Process To what degree does your company track activities. employee from Group A works on a project managed by Group B) with respect to revenue and cost? Process Are contracts used to fund multiple projects/tasks? Do you do commitment reporting? Please provide a sample commitment report.xls 427 of 1120 . PO Response Revisit Y/N OBM Level I Do you record customer contracts in the project accounting system? Set Up Do you track "Committed" as well as "Actual" costs for projects? Process What are the components/sources (requisitions. cost Set Up.

or imported from another system? Process PA 84519002.020 Process Questionnaire 02/13/2012 Process Analysis Questions How is access to labor cost/rates controlled? Type = Setup Metric Process Performance Application Process PA PA.xls 428 of 1120 . (for example. debit and credit. AP PA.RD. organization.Process Are purchases recorded against projects/tasks? What are your category of expenditures? What type of expenditures are burdened? Set Up Set Up Set Up PA. clearing account. AP PA. what software and hardware are used? Process Do employees submit Time Reports and Expense Reports on paper Process Are costs that are associated with "borrowed" employees. AP PA. Set Up How are handled? intercompany or intracompany charges Process Process PA PA PA Who approves timecards? Are timecards entered on-line by individuals. in preapproved batches. HR PA PA PA PA PA PA PA What types of adjustments/corrections are made to expenditures? Process What category and type of expenditures do you charge to projects? Set Up Please provide an accounting diagram of the transactions for each type of expenditure. employee from Group A works on a project managed by Group B) attributed to lending or project organization? Process Do you maintain a log used to attribute the use of equipment to specific projects? Set Up. Include natural account. AP. AP Response Revisit Y/N OBM Level I How are sub-contracted costs included in the cost of a project? Process How many Time Reports are submitted? How many Expense Reports are submitted? Metric Metric If employees submit Time Reports and Expense Reports on-line.

Set Up Who approves expenses? How are handled? expense report adjustments/corrections Set Up Process Set Up Set Up Process Set Up Process Process Process Set Up PA PA PA PA PA PA PA PA PA PA PA What cost elements are entered via expense reports? Are expenses entered in units or dollars? How are expense report costs accounted? What types of expenditures are entered as usages? How are usages recorded and entered? How is usage cost calculated and accounted? How are usage adjustments/corrections made? Are usages entered in units or dollars? 84519002.xls 429 of 1120 . direct and indirect charges. burdens.RD. or summarized for a period? Do you enter overtime? How is overtime charged? Do you bill overtime? Type = Setup Metric Process Performance Application Process Set Up Process Set Up PA PA PA PA PA PA PA PA Response Revisit Y/N OBM Level I Is overtime calculated by the system.020 Process Questionnaire 02/13/2012 Process Analysis Questions Is time entered daily. or by the user before entry? Set Up What rules are used for system calculated overtime? Which organizations are charged for labor cost? Set Up Set Up How do you account for borrowed/lent labor resources for timecard purposes? Process Please diagram how labor cost and revenue are accounted? Include cross charges.

xls 430 of 1120 . Do you use time-phased budgets? What type of customer contracts do you track? What reporting is done against contracts? Type = Setup Metric Process Performance Application Performance Performance Performance Performance Performance PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA Response Revisit Y/N OBM Level I What accounting functions are required for each type of expenditure? Performance At what level of detail are they recorded? (individual assets or pools) Performance How do you maintain your Project Billing data? How do you audit your Project Billing data? Process Process Which operations/processes do you want to streamline for Project Billing? Process Which operations/processes do you want to eliminate for Project Billing? Process Are there any time-intensive Project Billing operations/processes that need to be addressed? Process How do you close an accounting period for Project Billing? Process Is the schedule to close an accounting period for Project Billing documented? Process How long does it take to close an accounting period for Project Billing? Process How long should it take to close an accounting period for Project Billing? Process Is closing an accounting period for Project Billing a hard close or a soft close? Process How are adjustments to closed periods for Project Billing handled? Process How do you open an accounting period for Project Billing? Process Is the schedule to open an accounting period for Project Billing documented? Process How long does it take to open an accounting period for Project Billing? Process Who performs the tasks associated with opening an accounting period for Project Billing? Process 84519002.RD.020 Process Questionnaire 02/13/2012 Process Analysis Questions How is revenue calculated and accounted? Please provide a sample of a project budget.

RD. user.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application PA Response Revisit Y/N OBM Level I Who performs the tasks associated with closing an accounting period for Project Billing? Process Where in your accounting cycle do you run standard reports and statements for Project Billing? Process What business performance statistics do you monitor for Project Billing? Process What are your Project Billing reporting requirements with respect to functional vs. foreign currencies? Setup. Setup. for example. or number of copies. Process What are your Project Billing reporting requirements with respect to summary or detail formats? Obtain report listing. for example. Process What reports do you currently generate to meet your Project Billing reporting requirements? Provide examples of each.Process Is there any Project Billing reporting requirement that your current set of reports does not meet? Setup Are Project Billing reports standard across multiple Sets of Books. Setup. divisions? Setup What account codes and/or descriptions are required on Project Billing reports? Setup Do you provide a "key" of content/information somewhere on the Project Billing report? Setup What Project Billing reports are grouped together on a regular basis and printed in one print run? Setup. subsidiaries? Setup Are Project Billing reports standard across multiple levels within a Set of Books.Process Who receives a copy of the Project Billing reports? Process What is the criteria for determining who should receive a copy of any Project Billing report? Process How do you update a Project Billing report’s distribution list? Process Is the process to update a Project Billing report’s distribution list documented? Process How long does it take to update a Project Billing report’s distribution list? Process PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA 84519002. Include source (could be manual).xls 431 of 1120 . frequency.

RD. by cost center.Process Do you review requirements for validation rules.Performance PA What type of printers do you run Project Billing reports (including checks.Performance PA Do you run Project Billing reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Project Billing? (for example. purchase orders. GL PA. AR. GL PA. Will any new ones need to be created for Project Billing? Setup. and so on) Setup. AR. GL 84519002.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application PA PA Response Revisit Y/N OBM Level I How long should it take to update a Project Billing report’s distribution list? Process Who performs the tasks associated with updating a Project Billing report’s distribution list? Process Is there any requirement for online (softcopy) distribution and/or remote location printing for Project Billing reports? Setup.Process Do some of these Project Billing reports belong in report sets? Always being run together? Setup PA PA Do the separate business units run their own Project Billing reports? Process.Process Will there need to be terminal security for Project Billing? Setup Do you run security reports on a regular basis for Project Billing? Process Do you have documentation on your current system security requirements for Project Billing? Process Map each GL user to a menu structure. Setup Do you monitor project receivables agings and/or collections effectiveness? Process Do you monitor project receivables agings and/or collections effectiveness by manager? Process Do you monitor project receivables agings and/or collections effectiveness by customer? Process PA PA PA PA PA PA PA PA PA.xls 432 of 1120 . AR. allowing certain Project Billing accounts to be valid with only certain other values. and so on) on? Where are they located? Setup. by company? by cost center?) Process Do you have security reports on who can run Project Billing reports? (by company.

Process PA PA PA PA 84519002. such as overhead. (for example. AR. credit checks? Process How do you group your customers for statements? Process How do you group your customers for interest charges for late payments? Process How do you group your customers for payment rules? How many project customers do you have? Do you send customers statements? Process Metric Process Do terms and conditions of customer agreements and/or payment terms change based upon the status of their accounts? Process How are adjustments to closed periods handled? Do you ever adjust receivables? How do you adjust receivables? Do you limit the amounts when adjusting receivables? Do you receive deposits and/or prepayments? Process Process Process Process Process AR PA.xls 433 of 1120 .RD. how many project-related payments do you receive a month? Metric Does your company manage contract projects? Process PA. billing method type) does your company manage? Metric What different contract types does your company manage? Setup To what degree does client management influence customer billing arrangements? Process Do you maintain standard bill rate schedules? Setup. GL PA AR PA How many different contract project types. GL AR AR AR AR How do you determine whether indirect labor costs. GL AR AR AR AR AR AR Response Revisit Y/N OBM Level I Do you monitor project receivables agings and/or collections effectiveness by organization? Process How do you group your customers for credit limits.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application PA. AR. are actually recovered through your billing practice? Process How do you determine whether the costs of non-labor assets are recovered with bill rates or mark-ups? Process Typically.

billing shipping. or non-labor resources)? Setup Do you track distinct customer contact types. technical.Process How many different control types do you employ to restrict billable and non-billable charges to a project? Metric What are the control types employed to restrict billable and non-billable charges to a project? Setup Do you use standard invoice lines with default accounting information? Setup.RD.xls 434 of 1120 . and so on)? Process How many different customer contact types does your company track? Metric What are the different customer contact types? Setup Do you ever perform one project for multiple customers? Process Do you employ multiple billing methods? How many different billing methods do you employ? What are the different billing methods you employ? Process Metric Setup Do you ever use one method to bill customers and a different to accrue revenue. (for example. expense type. and so on) to restrict billable.Process Do you have any subsidiaries that bill customers in a foreign currency? Process Are there any other foreign currency issues regarding invoices and/or payments? Process What type of payment terms do you provide? Do you allow split payment terms? Do you allow discount payment terms? Setup Setup Setup PA PA PA PA AR AR. GL AR AR AR PA PA What types of expenditures are entered as vendor invoices? Setup Please diagram how vendor invoices and revenue are accounted? Process 84519002.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application PA PA PA PA PA PA PA PA PA Response Revisit Y/N OBM Level I How many different schedules bill rate schedules are there? Metric What are the schedule types (for example. job title. employee. for the same project? Process Do you employ controls (dates. GL AR. as well as non-billable. charges to a project? Setup.

Metric Setup Setup Process Process Metric Setup Setup Are invoices printed from the system or manually typed? Setup Is retention applied? How are invoices numbered? Setup Process Are all invoices generated at the same time or spread over the month? Setup Are invoices subtotaled? Are directs costs separate from burdens? Is invoice printing centralized or decentralized? Who generates and approves invoices? Are invoicing limits enforced? How are rates determined? How are costs marked up? Please provide a sample rate schedule.RD. pre-bills. and so on? Setup 84519002. Do you use write-ons and write-offs for revenue? How are write-ons and write-offs recorded? How are write-ons and write-offs accounted? How often are projects invoiced? How are invoices formatted? Please provide a sample of each format used. Are rates scheduled by job title or employee? How often do rate schedules change? How often and for what reasons are rates overridden? What invoice adjustments/corrections are made? Who collects on invoices? Setup Setup Setup Process Setup Process Process Setup Metric Metric Metric Process Process Do you have milestone invoices.xls 435 of 1120 . scheduled payments.020 Process Questionnaire 02/13/2012 Process Analysis Questions Please provide a sample vendor invoice. Type = Setup Metric Process Performance Application Setup PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA Response Revisit Y/N OBM Level I How are vendor invoice adjustments and corrections made? Process At what level of the organization structure is revenue recognized? Setup How do you account for borrowed/lent resources for revenue purposes? Process Are limits on revenue enforced? Please provide samples of revenue credit reports.

xls 436 of 1120 . percent complete.RD. and so on) Process What approvals are required for quotes? How do you generate quotes? Are there product configuration requirements for quoting? Do you take sales orders over the phone? Do you take sales orders over the web? Do certain telesales reps work with certain products? Do certain telesales reps work with certain customers? Do certain telesales reps work with certain languages? How do you route sales calls? Do you perform outgoing sales calls? Process Process Process Process Process Process Process Process Process Process Do the same reps handle outgoing calls and incomming calls? Process How many tele agents do you have? How many different sites do you perform telephone sales or service? How many agents at each site? How many different telephone workflows do you have? Process Process Process Process 84519002.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application PA OSM OSM OSM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM Response Revisit Y/N OBM Level I What methods of revenue recognition are used? (time and material.

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020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Response Revisit Y/N OBM Level I 84519002.xls 547 of 1120 .RD.

020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Response Revisit Y/N OBM Level I 84519002.xls 548 of 1120 .RD.

xls 549 of 1120 .020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Response Revisit Y/N OBM Level I 84519002.RD.

020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Response Revisit Y/N OBM Level I 84519002.RD.xls 550 of 1120 .

020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Response Revisit Y/N OBM Level I 84519002.xls 551 of 1120 .RD.

020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Response Revisit Y/N OBM Level I 84519002.xls 552 of 1120 .RD.

xls 553 of 1120 .020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Response Revisit Y/N OBM Level I 84519002.RD.

xls 554 of 1120 .RD.020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Response Revisit Y/N OBM Level I 84519002.

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xls 556 of 1120 .020 Process Questionnaire 02/13/2012 Process Analysis Questions Type = Setup Metric Process Performance Application Response Revisit Y/N OBM Level I 84519002.RD.

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020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 565 of 1120 .

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020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 567 of 1120 .

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020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 571 of 1120 .

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020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 574 of 1120 .

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020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 576 of 1120 .

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 577 of 1120 .RD.

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020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 607 of 1120 .RD.

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RD.020 Process Questionnaire

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020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 674 of 1120 .

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020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 690 of 1120 .RD.

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xls 716 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N N o 545 546 547 548 549 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 607 OBM Level I Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment OBM Level II not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling 84519002.

xls 717 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Revisit Y/N 84519002.RD.

RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 675 676 677 678 679 680 681 682 683 684 685 686 Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Revisit Y/N 84519002.xls 718 of 1120 .

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application 687 688 689 690 691 692 693 694 695 696 697 698 699 700 702 703 704 705 706 707 708 743 744 745 746 747 748 749 750 751 752 753 754 755 756 Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Revisit Y/N not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection 84519002.xls 719 of 1120 .RD.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 785 786 787 788 789 790 791 792 Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Revisit Y/N 84519002.xls 720 of 1120 .RD.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application 793 794 795 796 797 798 799 800 801 802 803 804 805 806 807 808 809 814 815 816 817 818 819 820 821 1694 1695 1696 1697 1698 1733 1734 1735 1736 1737 Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection Invoicing and Collection not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Revisit Y/N 84519002.RD.xls 721 of 1120 .

xls 722 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application 1738 1739 1746 1747 1748 1749 1750 1751 1752 1753 1754 1755 1756 1757 1758 1759 1760 1761 1762 1763 1764 1765 1766 1767 1768 1769 1770 1771 1772 1773 1774 1775 1776 1777 1778 Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment not identified not identified Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Revisit Y/N 84519002.RD.

xls 723 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application 1779 1780 1781 1782 1783 1784 1785 1786 1787 1788 1789 1790 1791 1792 1793 1794 1795 1796 1797 1798 1799 1800 1801 1802 1803 1804 1805 1806 1807 1808 1809 1810 1811 1812 1813 Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Revisit Y/N 84519002.RD.

xls 724 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application 1814 1815 1816 1817 1818 1819 1820 1821 1822 1823 1824 1859 1860 1861 1862 1863 1864 1865 1866 1867 1868 1869 1870 1871 1872 1873 1874 1875 1876 1877 1878 1879 1880 1881 1882 Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Revisit Y/N 84519002.RD.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application 1883 1884 1885 1886 1887 1888 1889 1890 1891 1892 1893 1894 1895 1896 1897 1898 1899 1900 1901 1902 1903 1904 1905 1906 1907 1908 1909 1910 1911 1946 1947 1948 1949 1950 1951 Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Order Entry & Scheduling Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Revisit Y/N 84519002.xls 725 of 1120 .RD.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application 1952 1953 1954 1955 1956 1957 1958 1959 1960 1961 1962 1963 1964 1965 1966 1967 1968 1969 1970 1971 1972 1973 1974 1975 1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Order Fulfillment Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Customer Returns Revisit Y/N 84519002.xls 726 of 1120 .RD.

xls 727 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application 1987 1988 1989 Order Fulfillment Order Fulfillment Order Fulfillment Customer Returns Customer Returns Customer Returns Revisit Y/N 84519002.RD.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 728 of 1120 .

xls 729 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

xls 730 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 731 of 1120 .RD.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 732 of 1120 .RD.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 733 of 1120 .RD.

xls 734 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

RD.xls 735 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 736 of 1120 .

RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 737 of 1120 .

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 738 of 1120 .RD.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 739 of 1120 .

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 740 of 1120 .

RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 741 of 1120 .

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 742 of 1120 .RD.

RD.xls 743 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

xls 744 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

xls 745 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 746 of 1120 .

RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 747 of 1120 .

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 748 of 1120 .RD.

xls 749 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 750 of 1120 .

xls 751 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 752 of 1120 .

RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 753 of 1120 .

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 754 of 1120 .RD.

xls 755 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

xls 756 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 757 of 1120 .RD.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 758 of 1120 .RD.

xls 759 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

xls 760 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 761 of 1120 .

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 762 of 1120 .RD.

xls 763 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 764 of 1120 .

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 765 of 1120 .

xls 766 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 767 of 1120 .RD.

RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 768 of 1120 .

xls 769 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

xls 770 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

xls 771 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 772 of 1120 .RD.

RD.xls 773 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

xls 774 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

xls 775 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 776 of 1120 .

xls 777 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

xls 778 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

xls 779 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

xls 780 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

xls 781 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 782 of 1120 .

xls 783 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 784 of 1120 .

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 785 of 1120 .

RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 786 of 1120 .

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 787 of 1120 .RD.

xls 788 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 789 of 1120 .

xls 790 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 791 of 1120 .

xls 792 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

xls 793 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 794 of 1120 .

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.xls 795 of 1120 .

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 796 of 1120 .RD.

xls 797 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

RD.xls 798 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

xls 799 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 800 of 1120 .

RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 801 of 1120 .

xls 802 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 803 of 1120 .

xls 804 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 805 of 1120 .

020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.xls 806 of 1120 .RD.

xls 807 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

RD.xls 808 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

xls 809 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.RD.

RD.xls 810 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

xls 811 of 1120 .RD.020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

RD.xls 812 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

RD.xls 813 of 1120 .020 Process Questionnaire 02/13/2012 OBM Level II OBM Level II Application Revisit Y/N 84519002.

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Setup AR 594 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers How do you group your customers for interest charges for late payments? Process.Setup AR 593 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers How do you group your customers for statements? Process.xls 1081 of 1120 .RD.020 Process Questionnaire 02/13/2012 N o OBM Level I OBM Level II OBM Level III OBM Level IV P r o c e OBM Row s No. s Type = Setup Metric Process Performan Revisit Category Process Analysis Questions ce Application Response Y/N What type(s) of customers do you have? Process 591 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers AR 592 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers How do you group your customers for credit limits/credit checks? Process.Setup AR 84519002.

Setup AR How many customers do you have? Metric 596 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers AR 597 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers What type of payment terms do you provide? Setup Do you provide split term payment terms? Setup Do you provide discount payment terms? Setup AR 598 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers AR 599 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers AR 605 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers Do you automatically number new customers as they are created? Process AR 84519002.xls 1082 of 1120 .RD.020 Process Questionnaire 02/13/2012 595 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers How do you group your customers for payment rules? Process.

? Process AR 608 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers Do you create reciprocal customer relationships whenever you create a relationship between customers for tracking purposes? Process AR 609 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers Do you send customers statements? Process AR 84519002. subsidiaries etc.xls 1083 of 1120 .RD. franchises.g.020 Process Questionnaire 02/13/2012 606 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers Do you automatically number customer business purposes as they are created? Process AR 607 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers Do you track and record relationships between customers e.

RD.xls 1084 of 1120 .020 Process Questionnaire 02/13/2012 610 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers Do you have multiple "remit tos"? Process How are multiple "remit tos" determined for each customer? Process What credit information is tracked for each customer? Process AR 611 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers AR 612 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers AR 613 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers Do terms and conditions of customer agreements and/or payment terms change based upon the status of their accounts? Process AR 614 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers How do you maintain/audi t your customer data? Process AR 84519002.

020 Process Questionnaire 02/13/2012 615 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers Do you have a prospect system separate from the receivables customers? Process Who has access to your customer database? Process AR 617 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers AR 618 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers Do you have the same customers repeated multiple times in the datafiles or the same customer for different operating units? Process AR 619 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers How do you track customers with different or multiple bill-to and ship-to addresses? Process AR 84519002.RD.xls 1085 of 1120 .

020 Process Questionnaire 02/13/2012 620 Order Fulfillment Entry & Scheduling Order Manage Customers 6 Customers Who maintains your customer information? Process AR not 621 identified Order Fulfillment Invoicing and Collection 6 Invoicing How do you receive notice to create/gener ate an invoice to bill a customer? Process AR not 622 identified Order Fulfillment Invoicing and Collection 6 Invoicing How do you link the specific products/ser vices that you sell. with general ledger accounts at Invoice Entry? Setup.Process AR.RD. GL not 623 identified Order Fulfillment Invoicing and Collection 6 Invoicing Do you regularly invoice customers for the same items? Process AR 84519002.xls 1086 of 1120 .

Process AR not 625 identified Order Fulfillment Invoicing and Collection not identified Order Fulfillment Invoicing and Collection 6 Invoicing Do you ever use invoice forms and/or the invoice entry process for transactions other than billing customers? Process Do you use Debit Memos? Process AR 626 6 Invoicing AR 627 not identified Order Fulfillment Invoicing and Collection not identified Order Fulfillment Invoicing and Collection not 6 Invoicing How are Debit Memos accounted for? Process Why are Debit Memos used? Process What items appear on Debit Memos? Process AR 628 6 Invoicing AR 629 identified Order Fulfillment Invoicing and Collection 6 Invoicing AR 84519002.RD.020 Process Questionnaire 02/13/2012 not 624 identified Order Fulfillment Invoicing and Collection 6 Invoicing Do you use standard invoice lines with default pricing and default accounting information? Setup.xls 1087 of 1120 .

RD.xls 1088 of 1120 . such as counts and amounts? Process AR not 631 identified Order Fulfillment Invoicing and Collection 6 Invoicing AR not 632 identified Order Fulfillment Invoicing and Collection 6 Invoicing AR not 633 identified Order Fulfillment Invoicing and Collection not identified Order Fulfillment Invoicing and Collection not 6 Invoicing AR 634 6 Invoicing AR 635 identified Order Fulfillment Invoicing and Collection 6 Invoicing AR not 636 identified Order Fulfillment Invoicing and Collection 6 Invoicing AR 84519002.020 Process Questionnaire 02/13/2012 not 630 identified Order Fulfillment Invoicing and Collection 6 Invoicing Do you use Customer Account Credit Memos? Process How are Customer Account Credit Memos used? Process Why are Customer Account Credit Memos used? Process What items appear on Customer Account Credit Memos? Process Do you enter invoices in batches? Process How are batch invoices defined? Setup Do you use batch controls.

Process AR not 638 identified Order Fulfillment Invoicing and Collection 6 Invoicing Do you require taxes to be established for use when preparing invoices? Setup AR not 639 identified Order Fulfillment Invoicing and Collection 6 Invoicing Do you validate the tax rate against a Customer’s Ship To address when preparing invoices? Setup Do you have any subsidiaries that bill customers in a foreign currency? Process AR not 640 identified Order Fulfillment Invoicing and Collection 6 Invoicing AR.020 Process Questionnaire 02/13/2012 not 637 identified Order Fulfillment Invoicing and Collection 6 Invoicing What are the units of measure you use when you bill customers for products and/or services? Setup.xls 1089 of 1120 .RD. GL 84519002.

Metric AR not 643 identified Order Fulfillment Invoicing and Collection 6 Invoicing How frequently do you invoice your customers? Metric AR not 644 identified Order Fulfillment Invoicing and Collection 6 Invoicing How do you track sales revenue on invoices? How is it reported? Process What different shipping methods do you use? Process How do you number your invoices? Process AR not 645 identified Order Fulfillment Invoicing and Collection not identified Order Fulfillment Invoicing and Collection 6 Invoicing AR 646 6 Invoicing AR not 647 identified Order Fulfillment Invoicing and Collection 84519002.020 Process Questionnaire 02/13/2012 not 641 identified Order Fulfillment Invoicing and Collection not 6 Invoicing Are there any other foreign currency issues regarding invoice generation? Process AR.xls 6 Invoicing Do you have standard default line items that you use? Process AR 1090 of 1120 . GL 642 identified Order Fulfillment Invoicing and Collection 6 Invoicing How many invoice types do you have? Setup.RD.

xls 1091 of 1120 .020 Process Questionnaire 02/13/2012 not 648 identified Order Fulfillment Invoicing and Collection not 6 Invoicing Do you have standard default line items that you use or are most lines free format? Process What type of units of measure do you use? Process AR 649 identified Order Fulfillment Invoicing and Collection 6 Invoicing AR not 650 identified Order Fulfillment Invoicing and Collection not 6 Invoicing Do you have different price schedules dependent on customer or volumes? Process Where are your price schedules maintained? Process How often are sales orders invoiced? Metric What is the criteria to invoice? Process AR 651 identified Order Fulfillment Invoicing and Collection not 6 Invoicing AR 652 identified Order Fulfillment Invoicing and Collection not identified Order Fulfillment Invoicing and Collection 6 Invoicing AR 653 6 Invoicing AR 84519002.RD.

020 Process Questionnaire 02/13/2012 not 654 identified Order Fulfillment Invoicing and Collection 6 Invoicing What items appear on your invoices (inventory? noninventory?) Process AR not 655 identified Order Fulfillment Invoicing and Collection 6 Invoicing Who maintains your valid payment terms? What are they? Process AR 656 not identified Order Fulfillment Invoicing and Collection 6 Invoicing What paper stock is used to print the invoices? Process AR not 657 identified Order Fulfillment Invoicing and Collection 6 Invoicing Where are the invoices printed? How many printers and where are they? Preprinted forms? Process What remit to address is assigned for your invoices? Process Do you assign shipping charges for your invoices? Process AR not 658 identified Order Fulfillment Invoicing and Collection 6 Invoicing AR not 659 identified Order Fulfillment Invoicing and Collection 84519002.xls 6 Invoicing AR 1092 of 1120 .RD.

020 Process Questionnaire 02/13/2012 660 not identified Order Fulfillment Invoicing and Collection 6 Invoicing How are shipping charges calculated? Process AR not 661 identified Order Fulfillment Invoicing and Collection 6 Invoicing How do you calculate your tax charges? What are the rates? Process AR not 662 identified Order Fulfillment Invoicing and Collection not 6 Invoicing How do you keep your tax rate information up to date? Process Why credit memos used? are Process AR 663 identified Order Fulfillment Invoicing and Collection 6 Invoicing AR 664 identified Order Fulfillment Invoicing and Collection not 6 Invoicing How are the revenue.xls 1093 of 1120 . receivable.RD. freight and tax accounts configured for each invoice type? Process AR not 665 identified Order Fulfillment Invoicing and Collection 6 How are adjustments to closed Open/Close periods Periods handled? Process AR 84519002.

Process AR 84519002.020 Process Questionnaire 02/13/2012 not 666 identified Financial Management General Financial Accounting not identified Financial Management General Financial Accounting 6 Revenue Do you ever recognize revenue from a single transaction over multiple periods? Process When do you recognize revenue? Process AR 667 6 Revenue AR not 668 identified Financial Management General Financial Accounting 6 Revenue How many General Ledger accounts do you distribute to? Setup.RD.xls 1094 of 1120 . Process R A not 669 identified Financial Management General Financial Accounting 6 Revenue When do you create or recognize outstanding receivables? Process AR not 670 identified Financial Management General Financial Accounting 6 Revenue Do you distribute earned and unearned revenue? What are the GL accounts? Setup.

xls 1095 of 1120 .020 Process Questionnaire 02/13/2012 671 not identified Financial Management General Financial Accounting 6 Revenue Do you have unbilled receivables? Process AR not 672 identified Financial Management General Financial Accounting 6 Revenue Is revenue assignment associated with sales people information? Process Do you assign nonrevenue credit to sales people? Process AR 673 identified Financial Management General Financial Accounting not 6 Revenue AR not 674 identified Financial Management General Financial Accounting 6 Revenue Do you have special revenue recognition for long-term agreements? Process AR 675 Order Fulfillment Entry & Scheduling Order Setup Order Process 6 Sales How do you maintain and assign salespeople to customers? Process.RD. Setup R A 676 Order Fulfillment Entry & Scheduling Order Setup Order Process 6 Sales Do you track Sales Territory Information? Process AR 84519002.

and/or other approvals? Process AR 697 Order Fulfillment Entry & Scheduling Order Setup Order Process 6 Sales Do you have sales representativ es? How many? Process. legal compliance.e.RD.) Process AR 681 Order Fulfillment Entry & Scheduling Order Setup Order Process 6 Sales Do you maintain mandatory and/or optional reviews in your orders cycle for credit risk.Metric AR 698 Order Fulfillment Entry & Scheduling Order Setup Order Process 6 Sales How do you breakup territory for sales? Process How do you assign commissions ? Process AR 699 Order Fulfillment Entry & Scheduling Order Setup Order Process 6 Sales AR 84519002.xls 1096 of 1120 . customer.020 Process Questionnaire 02/13/2012 677 Order Fulfillment Entry & Scheduling Order Setup Order Process 6 Sales How is Sales Territory Information for tracking purposes derived? (i. salesperson etc.

RD. freight.) during Invoice Entry? Setup AR not 702 identified Order Fulfillment not identified 6 Customers Do you have a central registry of customers which supports more than one business? Process AR 84519002. unearned revenue. receivables. etc.xls 1097 of 1120 .020 Process Questionnaire 02/13/2012 700 Order Fulfillment Entry & Scheduling Order Setup Order Process 6 Sales Do you track non-revenue sales credits? Process AR not 701 identified Financial Management General Financial Accounting 6 Invoicing Do you automatically determine the general ledger accounts for specific transactions (i. e. tax. unbilled receivables.

RD.020 Process Questionnaire 02/13/2012 not 703 identified Order Fulfillment not identified 6 Customers Will customers of different businesses be supplied with the same items ? Process AR not 750 identified Order Fulfillment Invoicing and Collection 7 Collections How do you enter/manag e a credit amount owed to the customer by your company? Process AR not 751 identified Order Fulfillment Invoicing and Collection 7 Collections How do you enter/manag e a credit amount owed to your company by the customer Process AR 752 not identified Order Fulfillment Invoicing and Collection not identified Order Fulfillment Invoicing and Collection 7 Collections Do you send customers statements? Process Do you ever adjust receivables? Process AR 753 7 Collections AR 84519002.xls 1098 of 1120 .

020 Process Questionnaire 02/13/2012 754 not identified Order Fulfillment Invoicing and Collection 7 Collections How do you adjust receivables? Process AR not 755 identified Order Fulfillment Invoicing and Collection not identified Order Fulfillment Invoicing and Collection not identified Order Fulfillment Invoicing and Collection 7 Collections Do you limit the amounts when adjusting receivables? Process What do your agings look like? Process Do you have multiple "remit tos"? Process How are multiple "remit tos" determined for a customer? Process What credit information is tracked for each customer? Process Do you charge finance charges? Process How do you charge finance charges? Process AR 756 7 Collections AR 757 7 Collections AR not 758 identified Order Fulfillment Invoicing and Collection 7 Collections AR not 759 identified Order Fulfillment Invoicing and Collection not 7 Collections AR 760 identified Order Fulfillment Invoicing and Collection not 7 Collections AR 761 identified Order Fulfillment Invoicing and Collection 7 Collections AR 84519002.RD.xls 1099 of 1120 .

xls 1100 of 1120 .020 Process Questionnaire 02/13/2012 762 not identified Order Fulfillment Invoicing and Collection 7 Collections Do you send dunning letters to customers? Process AR not 763 identified Order Fulfillment Invoicing and Collection 7 Collections Do collectors actively call customers on delinquent items? Process What is the process for tracking actions to collect on delinquent accounts? Process Is the process for tracking actions to collect on delinquent accounts automated? Process AR not 764 identified Order Fulfillment Invoicing and Collection 7 Collections AR not 765 identified Order Fulfillment Invoicing and Collection 7 Collections AR 84519002.RD.

RD.020 Process Questionnaire 02/13/2012 not 766 identified Order Fulfillment Invoicing and Collection 7 Collections Do terms and conditions of customer agreements and/or payment terms change based upon the status of their accounts? Process AR not 767 identified Order Fulfillment Invoicing and Collection 7 Collections Do you monitor your collectors performance ? Process AR not 768 identified Order Fulfillment Invoicing and Collection 7 Collections What metrics are used to monitor collections performance ? Metric AR not 769 identified Order Fulfillment Invoicing and Collection 7 Collections Do you run a detailed expense statement periodically? Process How often is a detailed expense statement run and to whom is it distributed? Process AR not 770 identified Order Fulfillment Invoicing and Collection 84519002.xls 7 Collections AR 1101 of 1120 .

RD..) Process How do you monitor customer account status? Process AR not 773 identified Order Fulfillment Invoicing and Collection 7 Collections AR 774 not identified Order Fulfillment Invoicing and Collection not identified Order Fulfillment Invoicing and Collection 7 Collections Do you have a separate aging for collectors? Process Do you use Debit Memos? Process AR 775 7 Invoicing AR not 776 identified Order Fulfillment Invoicing and Collection not identified Order Fulfillment Invoicing and Collection 7 Invoicing How are Debit Memos accounted for? Process Why are Debit Memos used? Process AR 777 7 Invoicing AR 84519002.020 Process Questionnaire 02/13/2012 not 771 identified Order Fulfillment Invoicing and Collection 7 Collections Do you do cash requirements forecasting? Process AR not 772 identified Order Fulfillment Invoicing and Collection 7 Collections What sort of buckets do you use for cash requirements forecasting? (i.e. 30.. 60.xls 1102 of 1120 . 90.

GL 784 Financial Management identified General Financial Accounting not 7 How are adjustments to closed Open/Close periods Periods handled? Process AR 84519002.RD.020 Process Questionnaire 02/13/2012 778 not identified Order Fulfillment Invoicing and Collection 7 Invoicing What items appear on Debit Memos? Process Do you use Customer Account Credit Memos? Process How are Customer Account Credit Memos accounted for? Process Why are Customer Account Credit Memos used? Process What items appear on Customer Account Credit Memos? Process AR not 779 identified Order Fulfillment Invoicing and Collection 7 Invoicing AR not 780 identified Order Fulfillment Invoicing and Collection 7 Invoicing AR not 781 identified Order Fulfillment Invoicing and Collection 7 Invoicing AR not 782 identified Order Fulfillment Invoicing and Collection 7 Invoicing AR not 783 identified Order Fulfillment Invoicing and Collection 7 Invoicing How do you maintain/audi t your customer data? Process AR.xls 1103 of 1120 .

xls 1104 of 1120 .020 Process Questionnaire 02/13/2012 785 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments Do you enter your payments in batches? Setup How are batches identified? Setup AR 786 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments AR 787 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments How do your customers generally pay invoices? single check -single invoicesingle check -multiple invoicesmulti ple checks -multiple invoices Process AR 788 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments Do you use batch control counts and amounts? Setup AR 789 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments Do you use more than one bank account and/or cash account? Setup AR 84519002.RD.

e.Process AR Do you receive deposits and/or prepayments ? Process Do you receive noncustomer related payments? Process 794 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments 795 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments AR 796 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments AR 84519002.Process AR How do you receive and input payments? Setup.RD.xls 1105 of 1120 .020 Process Questionnaire 02/13/2012 790 791 Order Fulfillment Invoicing and Collection Process Remittances Order Fulfillment Invoicing and Collection Process Remittances 7 7 Payments Payments Do you have customers who pay other customers’ invoices? Process Do you use lockboxes? Process How many lockboxes do you use? Metric AR AR 792 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments AR 793 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments What types of payments are received and input? (i.) Setup. check. cash etc.

020 Process Questionnaire 02/13/2012 797 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments How are noncustomer related payments accounted for? Process AR 798 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments How do you handle payments without remittance information? Process How do you handle payments from unknown sources? Process What are your policies and procedures about adjusting payments? Process What are your policies and procedures about reversing payments? Process How often do you adjust payments? Metric AR 799 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments AR 800 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments AR 801 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments AR 802 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments AR 84519002.RD.xls 1106 of 1120 .

020 Process Questionnaire 02/13/2012 803 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments How often do you reverse payments? Metric AR 804 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments How many payments do you receive in a month? Metric AR 805 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments How many checks are returned by the bank in a period? Metric. Process AR 806 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments What are the reasons for checks being returned by the bank? Process Who applies cash? Process How is cash applied? Process AR 807 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments AR 808 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments AR 809 Order Fulfillment Invoicing and Collection Process Remittances 7 Payments Do you create chargebacks (Debit Items) for customer deductions? Process AR not 810 identified Financial Management General Financial Accounting 84519002.xls 7 Do you reconcile payments Reconciliatio with the n bank? Process AR 1107 of 1120 .RD.

xls 1108 of 1120 .RD.020 Process Questionnaire 02/13/2012 not 811 identified Financial Management General Financial Accounting 7 How do you reconcile payments Reconciliatio with the n bank? Process AR not 812 identified Financial Management General Financial Accounting 7 How often do you reconcile payments Reconciliatio with the n bank? Process How are bank reconciliation Reconciliatio errors n handled? Process AR not 813 identified Financial Management General Financial Accounting 7 AR not 814 identified Order Fulfillment Invoicing and Collection 7 Collections Do you forecast cash collection for collectors? Performance AR What are your goals for cash collection and DSO? Performance AR not 815 identified Order Fulfillment Invoicing and Collection 7 Collections not 816 identified Order Fulfillment Invoicing and Collection 7 Collections How do you enter/manag e a credit amount owed to the customer by your company? Process AR 84519002.

GL 84519002.xls 1109 of 1120 .020 Process Questionnaire 02/13/2012 not 817 identified Order Fulfillment Invoicing and Collection 7 Collections How do you enter/manag e a credit amount owed to your company by the customer Process AR not 818 identified Order Fulfillment Invoicing and Collection 7 Collections Do you have a central registry of customers which supports more than one business? Process AR 819 not identified Order Fulfillment Invoicing and Collection 7 Collections Do you send dunning letters to customers? Process AR not 820 identified Order Fulfillment Invoicing and Collection 7 Invoicing Are there businesses in different GL Set of Books whom you will need to invoice ? Process AR.RD.

020 Process Questionnaire 02/13/2012 not 821 identified Order Fulfillment Invoicing and Collection 7 Invoicing Will you need to invoice for the same items from different businesses ? Process AR 1746 Order Fulfillment Entry & Scheduling Order Manage Customers 19 Customer Information Who maintains customer information? Process OE. tax) at the Customer Level? Process OE.AR 1748 Order Fulfillment Entry & Scheduling Order Manage Customers 19 Customer Information Can this information be changed and updated at the time of order entry? Process OE. shipping.RD.AR 1782 Order Fulfillment Entry & Scheduling Order Setup Order Process 84519002.AR 1747 Order Fulfillment Entry & Scheduling Order Manage Customers 19 Customer Information Do you default other information (payment terms.xls 19 Do you require hard copy of the customer purchase order prior to Order Taking order entry? Process OE.AR 1110 of 1120 .

With each shipment? Process OE.xls 1111 of 1120 .AR 1872 Order Fulfillment Entry & Scheduling Order Setup Order Process 20 Documents Do you allow partial payments of invoices? Process When do you send the invoice.AR 84519002.020 Process Questionnaire 02/13/2012 1785 Order Fulfillment Entry & Scheduling Order Setup Order Process 19 Do you do check customer credit prior to entering an Order Taking order? Process Do you take orders only from approved Order Taking customers? Process OE.AR 1786 Order Fulfillment Entry & Scheduling Order Setup Order Process 19 OE.AR 1817 Order Fulfillment Entry & Scheduling Order Manage Customers 19 Customer Information Do you have a central registry of customers which supports more than one business? Process Do you use the invoice as a ship confirmation to the customer? Process OE.RD.AR 1871 Order Fulfillment Entry & Scheduling Order Setup Order Process 20 Documents OE.AR 1873 Order Fulfillment Entry & Scheduling Order Setup Order Process 20 Documents OE.

INV.AR 1906 Order Fulfillment Entry & Scheduling Order Setup Order Process 20 Documents OE.xls 1112 of 1120 .AR not 1960 identified Order Fulfillment Customer Returns 21 Credit Will credit memos be issued automatically upon return. or will you have special procedures for credit memos? Process OE.RD.020 Process Questionnaire 02/13/2012 1874 Order Fulfillment Entry & Scheduling Order Setup Order Process 20 Documents How many "bill-to’s" do you maintain for each customer? Metric OE.AR 1875 Order Fulfillment Entry & Scheduling Order Setup Order Process 20 Documents How do you interface to your invoice system? Process Do you use the invoice as a ship confirmation to the customer? Process OE.AR not 1962 identified Order Fulfillment Customer Returns 21 Credit How does the credit department get the return goods information? Process OE. INV.AR 84519002.

020 Process Questionnaire 02/13/2012 1963 not identified Order Fulfillment Customer Returns 21 Credit Is a hard copy credit memo issued? Process AR not 1964 identified Order Fulfillment Customer Returns 21 Credit Do you have return rules that initiate credit memos? Process AR 2895 Financial Management General Financial Accounting 29 Customers How do you group your customers for credit limits.RD.xls 1113 of 1120 . credit checks? Process AR 2896 Financial Management General Financial Accounting 29 Customers How do you group your customers for statements? Process AR 2897 Financial Management General Financial Accounting 29 Customers How do you group your customers for interest charges for late payments? Process AR 2898 Financial Management General Financial Accounting 29 Customers How do you group your customers for payment rules? Process AR 84519002.

xls 1114 of 1120 .RD.020 Process Questionnaire 02/13/2012 2899 Financial Management General Financial Accounting 29 Customers How many project customers do you have? Metric AR 2900 Financial Management General Financial Accounting 29 Customers Do you send customers statements? Process AR 2901 Financial Management General Financial Accounting 29 Customers Do terms and conditions of customer agreements and/or payment terms change based upon the status of their accounts? Process Do you ever adjust receivables? Process How do you adjust receivables? Process AR 2903 Financial Management General Financial Accounting 29 Other AR 2904 Financial Management General Financial Accounting 29 Other AR 2905 Financial Management General Financial Accounting 29 Other Do you limit the amounts when adjusting receivables? Process AR 84519002.

GL 2930 Financial Management General Financial Accounting 29 Project Billing Are there any other foreign currency issues regarding invoices and/or payments? Process AR.RD. GL 84519002.Process AR Do you have any subsidiaries that bill customers in a foreign currency? Process 2929 Financial Management General Financial Accounting 29 Project Billing AR.xls 1115 of 1120 . how many projectrelated payments do you receive a month? Metric AR 2928 Financial Management General Financial Accounting 29 Project Billing Do you use standard invoice lines with default accounting information? Setup.020 Process Questionnaire 02/13/2012 2906 Financial Management General Financial Accounting 29 Other Do you receive deposits and/or prepayments ? Process AR 2909 Financial Management General Financial Accounting 29 Project Billing Typically.

xls 1116 of 1120 .RD.020 Process Questionnaire 02/13/2012 2931 Financial Management General Financial Accounting 29 Project Billing What type of payment terms do you provide? Setup Do you allow split payment terms? Setup AR 2932 Financial Management General Financial Accounting 29 Project Billing AR 2933 Financial Management General Financial Accounting 29 Project Billing Do you allow discount payment terms? Setup AR 84519002.

How to use the Process Questionnaire Template . You can now enter your answers. but it would normally only be the Response and the Revisit columns that should be updated. --> Click on "Show All Questions" How to update the Process Questionnaire Template Make sure that you only make changes to the "Data sheet".How to update the Process Questionnaire Template Ctrl+s Ctrl+n Ctrl+p Ctrl+e Introduction The Process Questionnaire provides content and structure for the interviewing activity during completion of the Current Business Baseline (RD. by business process.020). or you can select to see all questions. You can change all the information you like in the "Data sheet". make sure that one person is responsible for maintaining the "consolidated" template.Introduction . Page 1117 . Ctrl+m Ctrl+a Ctrl+r Ctrl+h How to use the Process Questionnaire Template You have 3 ways to select your questions. --> Click on "Select Questions by Apps Module" --> Select module and hit OK --> Click OK .Help How to use the Process Questionnaire Template CONTENTS . OR Press Ctrl + P to copy your selection to the Print Sheet >>> Application Module <<< Press Ctrl + s to activate the selection menu. You can now enter your answers. --> Click on "Select Questions by business process" --> Select Core business process and hit OK --> Select Sub process (blank gives you all) and hit OK --> Click OK . by Application Module. If you want to delegate the Process Questions to multiple process teams. >>> Business Process <<< Press Ctrl + s to activate the selection menu. OR Press Ctrl + m to copy your selection to the Print Sheet >>> All Questions <<< Press Ctrl + s to activate the selection menu.

Page 1118 .Help Use the number (No) column to match the responses you want to copy into the "consolidated" template with the questions.

Help Hot Keys Menu New Process Selection Copy Process selection to print sheet New Module Selection Copy Module selection to print sheet Show all data Select all questions marked for revisit Help Page 1119 .

Help Page 1120 .