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Title page

Nortel Communication Server 1000

IP Phone 2004
User Guide

Revision history

Revision history
August 2005 Standard 6.00. This document is up-issued to support Nortel Communication Server 1000 4.5. February 2005 Standard 5.00. This document is up-issued to support the 8.x Firmware Upgrade for IP Phones. September 2004 Standard 4.00. This document is up-issued to support Nortel Networks Communication Server 1000 4.0. October 2003 Standard 3.00. This document is up-issued to support Succession 3.0 Software and the Net6 Transformation Gateway feature. November 2002 Standard 2.00. This document is up-issued to support Meridian 1 Release 25.40 and CSE 1000 Release 2.0. June 2001 Standard 1.00.

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Revision history 4 .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . .Contents Contents About the Nortel IP Phone 2004 . 37 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Configuring options . . . . . . . . . . 31 Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Telephone display . . . 32 Choosing local dialpad tone . 26 Using the Telephone Option menu . 37 Configuring the Callers List log . . . . . 36 Configuring call log options . . . . . . . . . . . . . 19 Entering and editing text . 22 Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Enabling/disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Using Display Diagnostics . . . . . . . . . . . . . . 33 Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . 24 Connecting the phone components . . . . . . . . . . . . . . . . . . . . 30 Selecting date/time format . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Call features and Flexible Feature Codes . . . . . . . . . . 27 Adjusting the volume . 22 Editing text using the soft keys . . . . . . . . . . . . . . . . . . . 28 Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Viewing telephone information . . . . . . . . . . . . 29 Selecting a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Entering text using the telephone dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 34 Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Configuring Area Code set-up . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Contents Configuring New Call indication . . . . . . . . . . . . 63 Using Attendant Recall . . 49 Making a call using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Making a call . . . . 62 Using Timed Reminder Recall . . . . . . . . . . 61 Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Configuring Name Display format . . . . . . . . . . . . . 64 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Using off-hook dialing . . . . . . . . . . . . . . . . . . . . . . 58 Using Intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Configuring Preferred Name Match . 48 Making a call using Personal Directory . . . . . . . . . 51 Using Predial . . . . . . . . . . 50 Making a call using Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Making a call using Corporate Directory . . . . 53 Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Using Redial . . . . . . . . . . . . . . 58 Answering a call . . . . . . . . . . . . 55 Using Speed Call . . . . . . . . 44 Using on-hook dialing . . . . . . . . . . . . 45 Using Handsfree dialing . . . . . . . . 60 While on an active call . . . . 57 Using Hot Line . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . 92 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Using Call Forward . . . . . . . . . . . . . . . . . 79 Setting up a Conference call . . . . . . . . . . . . . . 86 Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Using Centrex/Exchange Line Switchhook Flash . . . . 85 Additional call features . . . . . . . . . . . . . . . . . . 85 Using Make Set Busy . . . . . . . 71 While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Using the Conferee Selectable Display and Disconnect feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Using Call Waiting . . . . . . . . . . . . . . . . . . . . .Contents Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . . . . 74 Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . 88 Charging a call or charging a forced call . . . . . . . . . . . . 82 Working without interruption . . 75 Securing your telephone . 89 Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Using Call Page Connect to make an announcement . . . . 81 Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Talking with more than one person . . . . . 69 Using Automatic Answerback . . 68 Incoming calls . . . . . . . . . . 67 Displaying incoming calls . . . . 86 Using the Buzz signal . . . . . . . . . . . . . . . . 69 Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. .Contents Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . 94 Using Privacy Release . . . . . . . . . . . . 115 Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Troubleshooting Virtual Office . . 104 Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Using Virtual Office on your remote telephone . . . . . . 114 Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Accessories . . . . . . . . . . . . 98 Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Using Radio Page . . . . . . . . . . . . . . . . 120 Using Display Room Status . 111 Using Media Gateway 1000B . . . . . . . . . . 126 8 . . . . . 119 Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Using Redial List . . 99 Using Personal Directory . . . . . . 99 Using Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 IP Phone Key Expansion Module (KEM) . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Accessing External Server Applications . . . . . . . . . . . . . . . . 108 Using Virtual Office on your office telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Using Hospitality features . . . . . . . 124 Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Activating Message Registration . . . . . . . . . 96 Using Voice Call . . . . . . . . . . . 106 Logging in to Virtual Office . 109 Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Using Resume Normal Mode . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . 135 9 . . . . . . . . . . . .Contents Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Index . . . . . . . . . . . . .

Contents 10 .

programmable line (DN)/feature key labels display beside the key. and soft key labels display directly above the key. Consult your system administrator to verify which features are available for your use. Note 1: All features are not available on all telephones. Figure 1: Programmable line (DN)/feature key and soft key labels 11 . Note 2: In this guide. Figure 1 shows key labels.About the Nortel IP Phone 2004 About the Nortel IP Phone 2004 The Nortel IP Phone 2004 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

• • • • multi-field LCD display screen speaker for on-hook dialing or on-hook listening volume control bar for adjusting ringer.About the Nortel IP Phone 2004 Basic features The IP Phone 2004 supports the following features: • • 12 programmable feature keys: six (physical) user-defined feature key labels and six lines/features accessed by pressing the Shift key four soft keys (self-labeled) providing access to a maximum of 10 features Note: All IP Phone 2004 phones are not configured to support soft key functionality. speaker. handset. Consult your system administrator. and headset volume six specialized fixed keys: — Quit — Directory — Message (Inbox) — Outbox/Shift — Services — Expand to PC • four call processing fixed keys: — Hold — Goodbye — Handsfree — Mute • • • • shared LAN access with a PC headset jack with On/Off key automatic network configuration hearing-aid compatibility 12 .

13 . handset. Text in parenthesis indicates labels appearing on the key caps. press the left side to decrease volume. and the Handsfree feature. speaker. Press the right side of the rocker bar to increase volume.About the Nortel IP Phone 2004 Figure 2: IP Phone 2004 Telephone controls Note: Some IP Phone 2004 phones are equipped with optional key caps. For example. Use the Volume control bar to adjust the volume of the ringer. headset. (Services).

(Goodbye) (Hold) Press the Hold key to put an active call on hold.About the Nortel IP Phone 2004 Use the Primary Directory Number (DN) to access a single line and activate on-hook dialing. (Msg/Inbox) Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD indicates that the line is on hold. A flashing LCD indicates that the feature is being programmed. Press the line (DN) key beside the flashing LED indicator to return to the caller on hold. Press the Message (Inbox) key to access your voice mailbox. A steady LCD light beside a feature key indicates that the feature is active. Programmable line (DN)/feature keys are extra DNs or feature keys used to access additional features. Use the Goodbye key to terminate an active call. 14 .

About the Nortel IP Phone 2004 (Services) Press the Services key and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — OnHook Default Path — Call Timer — Display diagnostics — Local DialPad Tone — Ring type — Change feature key label — Set Information • Password Admin: — Station Control Password • Display Network Diagnostics Utilities Note: Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics. 15 .

Press the Directory key to access directory services.About the Nortel IP Phone 2004 • (Services) Continued • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured) Note 1: Press the Services key to exit from any menu or menu item. Press the Outbox/Shift key to toggle between two feature key pages and to access an additional six lines/features and an additional 24 lines on the Nortel IP Phone KEM. Note 2: The Password Admin menu many not be available on your IP Phone 2004. Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Consult your system administrator. The speaker LED indicator lights to indicate when handsfree is active. Press the Speaker key to activate handsfree. (Shift) (Directory) 16 .

When a message is left for the user. The Mute LED indicator flashes when the Mute option is in use. the feature is active. the Message waiting indicator flashes. soft key to access the next layer of soft keys (self-labeled).About the Nortel IP Phone 2004 (Mute) Press the Mute key to listen to the receiving party without transmitting. Also.. The LCD label above the key changes based on the active feature. and headset microphones. Use the Expand to PC key to access external server applications. Pressing the Quit key does not affect the status of calls currently on your telephone. (Expand) 17 . handset. Press the Mute key again to return to two-way conversation. The Mute key applies to handsfree. this indicator flashes when the telephone ringer is ON. Soft keys (self-labeled) are located below the LCD display screen. Note: When a triangle appears before a soft key label. (Quit) Press the More. Press the Quit key to end an active application.

etc. The middle display area contains single-line information for items such as caller number.About the Nortel IP Phone 2004 Press the Copy key to copy entries to your Personal Directory from other lists. caller name. Telephone display The IP Phone 2004 has three display areas: • • The upper display area provides line and feature key status. feature prompt strings. The lower display area provides feature soft key label information. userentered digits. Figure 3: IP Phone 2004 LCD screen 18 . such as the Caller List. Redial List. and telephone information. • Figure 3 shows an idle LCD screen. date and time information. Corporate Directory.

Please contact your system administrator for detailed information. Press the Select soft key. Password-protected telephone features (for example. (Services) 2. Redial List. Security features Your Station Control Password (SCPW) enables the following security features: • • Electronic Lock to prevent others from making calls from your telephone. Press the Up/Down keys to scroll and highlight Password Admin. Contact your system administrator to configure these features and codes on your telephone. 3. The Call features and FFCs must be assigned to your telephone and supported by system software. and Callers List). To change your password (SCPW): 1. Your initial SCPW is defined by your system administrator. 19 .About the Nortel IP Phone 2004 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes (FFCs). Personal Directory. Press the Services key.

To turn Password Protection On/Off: 1. Use the dialpad to enter your password at the prompt. Use the dialpad to enter the new password.About the Nortel IP Phone 2004 4. Press the Select soft key. 7. please contact your system administrator. or have forgotten your SPCW. 8. (Directory) 2. Press the Up/Down keys to scroll and highlight New Password. Note: If you have been locked out of your IP Phone 2004. 6. 5. Press the Select soft key to accept the new password. Note: The default configuration for Password Protection is off. Press the Directory key. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode. 20 .

Press the Up/Down navigation keys to scroll and highlight one of the following: — Enable Password Protection — Disable Password Protection 6. — No to return to the Directory menu. 5. Press the Done soft key.About the Nortel IP Phone 2004 3. 4. 7. 21 . Press the Enter soft key. Choose one of the following soft keys: or — Yes to accept the selection. Use the dialpad to enter your password (if Password Protection is enabled).

. press the number 2 key three times. Press the Left/Right navigation keys to move through the text. 2. Redial List and Callers List. Select the appropriate editing soft key for the operation you want to perform. Press the Up navigation key to access the symbols. press the More. To edit an entry in your Personal Directory. press the Directory key. soft key to access the next layer of soft keys. Redial List. Editing text using the soft keys You can use soft keys to edit text when you use features such as Personal Directory. Note: No letters are associated with the number 1 or the 0 keys. 5. For example. 4. press the number 2 key once. If the key you want is not visible. and Callers List. To edit text: 1.Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 2004 using the following methods in conjunction with each other: • • Enter and edit text using the telephone dialpad Edit text using the soft keys Entering text using the telephone dialpad You can use the dialpad to enter text when you use features such as Personal Directory. if you want to enter the letter “A”. Press the Edit soft key. and select the desired entry from your Personal Directory. 22 . If you want to enter the letter “C”. 3.

Backspace one character. 23 . Clear the input field. Press the Next soft key to submit your changes. Press the Left/Right navigation keys to move to a specific symbol. Press the Choose soft key to select a symbol. Table 1 describes the soft key editing functions on the IP Phone 2004. Select a symbol. Meaning depends on application. Access additional soft keys. 7. Table 1: Editing soft key description Soft key Cancel Choose Clear Case Delete Done/Select/Enter More… Description Action is cancelled. 8.Entering and editing text 6. Switch the next character to either uppercase or lowercase.

24 . Connecting the phone components 1. Connect the other end to the jack on the handset. For a telephone sharing LAN access with a PC. Contact your installation technician for the proper power option. Plug the other end of the CAT5 line cable into the IP network. connect one end of the CAT5 line cable to the LAN ethernet port located on the back of the telephone (identified with a LAN icon) and the other end to the IP network. Thread the cord around the strain relief. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. For a telephone not sharing LAN access with a PC. 5. 4. Insert a second CAT5 line cable into the PC ethernet port located on the back of the telephone (identified with a PC icon) and the other end into the computer's Ethernet port. connect one end of the CAT5 line cable to the LAN ethernet port located on the back of the telephone (identified with a LAN icon). retaining hook. Choose one of the following connections: a.Connecting the components Connecting the components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2004 into a regular telephone jack. This telephone can be powered by an AC adapter or over a LAN. b. 2. Secure the telephone footstand to the telephone base. and channel provided for a secure power connection. 3. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack. Use the angle grip on the top back of the telephone to change position. This results in severe damage to the IP Phone.

Figure 4: IP Phone connections 25 .Connecting the components Figure 4 shows connections on the IP Phone 2004.

Virtual Office Login... Note: The Password Admin. The Virtual Office Login and Test Local Mode (for branch office) menus are listed when an IP Phone 2004 Class of Service is configured for Virtual Office and branch office. page 106).. an ellipsis (.. Change feature key label Set Info • • Note: When an option has a sublist. OnHook Default Path Call Timer Display Diagnostics Local DialPad Tone Ring type.. Date/Time format. Figure 5: Telephone Option menu Volume adjustment. Contrast adjustment Language. Consult your system administrator... and Test Local Mode menus are not available on all IP Phone 2004 phones.) appears after the option. (For more information. The Telephone Option menu offers the options shown in Figure 5 The Password Admin menu enables you or your system administrator to change the Station Control Password... 26 .Configuring options Configuring options The IP Phone 2004 Services menu lists the following submenus: • The Telephone Option menu enables you or your system administrator to configure telephone preferences..

Press the Services key. Press the Select soft key. Press the Up/Down navigation keys to scroll and highlight Telephone Option.Configuring options Using the Telephone Option menu Use the Telephone Option menu to access the following: • • • • • • • • • • • “Adjusting the volume” on page 28 “Adjusting the display screen contrast” on page 29 “Selecting a Language” on page 30 “Selecting date/time format” on page 31 “Enabling OnHook Default Path” on page 31 “Enabling/disabling Call Timer” on page 32 “Using Display Diagnostics” on page 32 “Choosing local dialpad tone” on page 33 “Choosing a ring type” on page 34 “Changing feature key labels” on page 34 “Viewing telephone information” on page 36 To use the Telephone Option menu: 1. 3. (Services) 2. 27 .

Headset. Handset. or Buzzer. Handsfree. To adjust the volume: 1. Press the Up/Down navigation keys to scroll and highlight an option (for example. Language…). Select Ringer. Adjusting the volume To adjust the volume. — Press the Cancel soft key to keep existing configurations. 6. Press the Select soft key. Choose one of the following: or — Press the Select soft key to save changes and return to the Telephone Option menu. 5.Configuring options 4. The display provides information required to adjust your selection. press the Services key and select Volume adjustment… from the Telephone Option menu. Press the Up/Down navigation keys to scroll and highlight one of the following: — Ringer — Handset listen — Handsfree listen — Headset listen — Buzzer 28 .

— Press the Cancel soft key to keep existing configurations. press the Services key and select Contrast adjustment from the Telephone Option menu. Press the Select soft key. Choose one of the following: or — Press the Select soft key to save the volume level and return to the Telephone Option menu.Configuring options 2. Adjusting the display screen contrast To adjust the LCD display screen contrast. — Press the Up/Down navigation keys. To increase or decrease the volume. do one of the following: — Press the Down/Up soft keys. Down or or Up 3. 4. 29 . adjusting the telephone’s LCD display screen contrast also adjusts the display screen contrast configuration for the IP Phone KEM. Note: If you have a Nortel IP Phone KEM attached to your telephone.

press the Services key and select Language… from the Telephone Option menu. 30 .Configuring options To adjust the display screen contrast: Down Up 1. Selecting a Language The display is available in multiple languages. To choose a language. German [Deutsche]). or or 2. To increase or decrease the display contrast level. 2. Choose one of the following: or — Press the Select soft key to save the changes and return to the Telephone Option menu. — Press the Up/Down navigation keys. choose one of the following: — Press the Down/Up soft keys. Press the Up/Down navigation keys to scroll and highlight the desired language (for example. To select a language: 1. — Press the Cancel soft key to keep existing configurations. — Press the Cancel soft key to keep existing configurations. Choose one of the following: or — Press the Select soft key to save the desired language and return to the Telephone Option menu.

To select a date/time format. Press the Up/Down navigation keys to scroll and highlight the desired format. press the Services key and choose Date/Time… from the Telephone Option menu.Configuring options Selecting date/time format Several date/time formats are available. Press the Up/Down navigation keys to highlight one of the following: — Handsfree enable — Headset enable 31 . press the Services key and select OnHook Default Path from the Telephone Option menu. To select date and time: 1. — Press the Cancel soft key to keep existing configurations. Sample formats appear on the upperright side of the display area. 2.To enable OnHook Default Path. Formats are based on the 12-hour and 24-hour clocks. Enabling OnHook Default Path The Onhook Default Path option allows you to use a headset or the Handsfree feature to operate your IP Phone while it is on-hook. Choose one of the following: or — Press the Select soft key to save the format and return to the Telephone Option menu. To enable OnHook Default Path: 1.

press the Off soft key. Choose one of the following: or — To enable the call timer. To enable or disable call timer. — To disable the call timer. To enable/disable Call Timer: 1. Choose one of the following: — Press the Select soft key. 32 . 2.To access display diagnostics.Configuring options 2. — Press the Cancel soft key to keep existing configurations. Enabling/disabling Call Timer The call timer measures how long you are on each call. press the On soft key. press the Services key and select Call Timer from the Telephone Option menu. Choose one of the following: or — Press the Select soft key to save the configuration and return to the Telephone Option menu. or — Press the Cancel soft key to keep existing configurations. Using Display Diagnostics The Display diagnostics option tests the telephone’s display screen and indicator lights. press the Services key and select Display Diagnostics from the Telephone Option menu.

Press the Up/Down navigation keys to scroll and highlight one of the following dialpad tones: — None to disable all tones. — DTMF to turn on a separate DTMF tone for each key. press the Services key and select Local DialPad Tone from the Telephone Option menu. — Short Click to enable a single tone for all keys. 2. or no sound when you press a key on the dialpad. To choose a local dialpad tone. 33 . — Press the Cancel soft key to keep existing configurations. Press the Up/Down navigation keys to scroll through the list to view display capabilities. To choose a Local DialPad Tone: 1. a single tone. Choosing local dialpad tone The local dialpad tone option produces Dual-Tone Multi-Frequency (DTMF) sounds. Press the Cancel soft key to return to the Telephone Option menu.Configuring options To select Display diagnostics: 1. Choose one of the following: or — Press the Select soft key to save the tone selection and return to the Telephone Option menu. 2.

To choose a ring type. — Press the Stop soft key and use the Up/Down navigation keys to select a different ring type. Note: If a feature key is configured as an autodial key. — Press the Cancel soft key to keep existing configurations. Press the Play soft key to sample the ring tone. To rename feature key labels. Press the Up/Down navigation keys to scroll and highlight one of the ring types. To select a Ring type: 1. press the Services key and select Ring type… from the Telephone Option menu. Choose one of the following: — Press the Select soft key to save the ring type and return to the Telephone Option menu. the label does not change if the autodial key configuration changes. Changing feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually). 3.Configuring options Choosing a ring type The Ring type… option configures the telephone’s ring tone. press the Services key and select Change feature key labels from the Telephone Option menu. 34 . 2.

refer to “Entering text using the telephone dialpad” on page 22. 35 . 3. — Press the Cancel soft key to keep existing configurations. Enter the new information for the feature key label. Restore the default labels: To restore feature key labels. Note: If you press a prime DN key.Configuring options To rename the labels: 1. Choose one of the following: or — Press the Select soft key to save the changes and return to the Telephone Option menu. press the Services key and select Change feature key labels from the Telephone Option menu. an error message displays. Press the Select soft key. For information about entering text. 1. Press the feature key that is being changed. 2. To enter special characters. 4. press the Up navigation key. Press the Select soft key.

Configuring options 2. 36 . Restore one key label — Press the Select soft key. Press the Up/Down navigation keys to scroll through the list to view telephone information. — Press the Yes soft key to change the selected feature key label to the default value. press the Services key and select Set Info from the Telephone Option menu. — Press the feature key. Restore all key labels — Press the Yes soft key to change all feature keys to default values. b. Use the Up/Down navigation keys to scroll and highlight one of the following: a. To view telephone information: 1. you cannot undo the change. The label configurations must be re-entered. Viewing telephone information The telephone information option displays the following telephonespecific information: • • • IP address Hardware ID of the IP Phone Current firmware version To view telephone information. Note: When labels are changed to default values.

To log only unanswered calls. Press the Select soft key. 2.Configuring options 2. 37 . 3. Press the Up/Down navigation keys to scroll and highlight Log unanswered calls. To log only unanswered calls: 1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option. Configuring call log options Use the call log option to configure the following preferences: • • • • “Configuring the Callers List log” on page 37 “Configuring New Call indication” on page 38 “Configuring Preferred Name Match” on page 39 “Configuring Area Code set-up” on page 40 Configuring the Callers List log You can configure the Callers List to log all incoming calls or only unanswered calls. The default configuration is “Log all calls”. Press the Cancel soft key to return to the Telephone Option menu. press the Services key and select Call Log Option from the Telephone Option menu.

38 . Press the Select soft key. Choose one of the following: or — Press the Select soft key to save the configuration. 3. Configuring New Call indication You can configure the IP Phone 2004 to display a message to indicate a new incoming call was received. To configure new call indication. To configure New Call indication: 1. Press the Select soft key. 2. Press the Select soft key to select Incoming Calls. 4. Press the Up/Down navigation keys to scroll and highlight New Call Indication. The default configuration is “On”. press the Services key and select Call Log Option from the Telephone Option menu.Configuring options 4. — Press the Cancel soft key to keep existing configurations.

Configuring Preferred Name Match You can configure the IP Phone 2004 to display the name of the caller as defined in your Personal Directory. 2. Choose one of the following: or — Press the Select soft key to save the configuration. Press the Select soft key.Configuring options 5. Press the Up/Down navigation keys to scroll and highlight Preferred Name Match. 3. To configure Preferred Name Match. Press the Up/Down navigation keys to scroll and highlight one of the following: — New call indication off — New call indication on 6. Press the Up/Down navigation keys to scroll and highlight one of the following: — Preferred name match on — Preferred name match off 39 . press the Services key and select Call Log Option from the Telephone Option menu. To configure Preferred Name Match: 1. — Press the Cancel soft key to keep existing configurations. The default configuration is “Off”.

— Press the Cancel soft key to keep existing configurations. Configuring Area Code set-up The Area Code set-up menu enables a user to save up to 3 area codes. To configure default area codes (3 maximum): 1. the incoming call number is re-ordered to display the telephone number followed by the area code (as opposed to the area code followed by the telephone number). Press the Up/Down navigation keys to scroll and highlight Area Code Setup.Configuring options 4. 2. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 40 . Press the Select soft key. To configure the area code. Choose one of the following: or — Press the Select soft key to save the configuration. 3. press the Services key and select Call Log Option from the Telephone Option menu. This re-ordering is also performed when a user scrolls through their Callers List. When an incoming call arrives with an area code that matches one of the 3 stored area codes.

Press the Select soft key. Press the Select soft key. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 41 . Press the Up/Down navigation keys to scroll and highlight Area Code Setup. 2. Choose one of the following: or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep the existing configurations. Use the dialpad to enter the number at the prompt. To edit area code display: 1.Configuring options 4. 3. 6. 5.

Press the Select soft key. Press the Select soft key. Press the Up/Down navigation keys to scroll and highlight Name display format.Configuring options 4. 2. 5. Use the dialpad to edit the number. Choose one of the following: or — Press the Select soft key to save the configuration. 42 . — Press the Cancel soft key to keep existing configurations. To configure name display format: 1. Configuring Name Display format You can configure the IP Phone 2004 to display the name of the incoming calling party in the following formats: • • first name/last name last name/first name To configure name display format. press the Services key and select Telephone Option. 6.

last name — last name. Press the Up/Down navigation keys to scroll and highlight one of the following: — first name. — Press the Cancel soft key to keep existing configurations. Choose one of the following: or — Press the Select soft key to save the configuration.Configuring options 3. 43 . first name 4.

Making a call Making a call This section describes features associated with making a call. Lift the handset. 44 . 1. 2. You can make a call from an IP Phone 2004: • • • • • • • • • • • • “Using off-hook dialing” on page 44 “Using on-hook dialing” on page 45 “Using Handsfree dialing” on page 46 “Using the Directory applications” on page 47 “Using Predial” on page 51 “Using AutoDial” on page 53 “Using Ring Again” on page 54 “Using Redial” on page 55 “Using Speed Call” on page 56 “Using System Speed Call” on page 57 “Using Hot Line” on page 58 “Using Intercom calling” on page 58 Using off-hook dialing Use the off-hook dialing option to dial the number after you have lifted the handset. Dial the number.

— Press the Goodbye key. Using on-hook dialing Use on-hook dialing to dial the number before lifting the handset. Press the line (DN) key. 1. 3. 5. When the called party answers. choose one of the following: or — Replace the handset into the cradle. Dial the number when the dial tone sounds. To terminate the call. (Goodbye) 45 . — Press the Goodbye key.Making a call 3. lift the handset. choose one of the following: or (Goodbye) — Return the handset to the cradle. To terminate the call. 4. Leave the handset in the cradle. 2.

(Mute) (Mute) 2. press the Headset key. 46 . instead of the handset. 2. Press the Mute key again to return to a two-way handsfree conversation.Making a call Using Handsfree dialing Use Handsfree dialing to use a built-in microphone and speaker. 1. (Goodbye) To mute a handsfree call: 1. While on an active call. Press the Handsfree key. The LED indicator flashes. If a headset is connected. 3. you can switch between Handset and Handsfree mode. or a headset. Dial the number. Press the Mute key. To discontinue a handsfree call: Press the Goodbye key.

Press the Headset key. Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 2004.Making a call To switch from handsfree to Handset mode: Lift the handset. Press the Handsfree key. Press the headset key. 2. • “Making a call using Corporate Directory” on page 48 47 . To switch from Handset mode to Handsfree mode: 1. To use a headset: 1. To switch from handsfree to headset: 1. 2. Replace the handset. Connect the headset to the headset jack or the handset jack.

You can search by name. start a new search or change the information in the initial search. — If there is no match to the search query. Note: A successful search displays the first match on the screen. — Press the Cancel soft key to exit without dialing. When prompted. 2. Press the Search soft key to find the desired name. use the dialpad to enter the desired name in the lastname/ firstname format. 3.Making a call • • • “Making a call using Personal Directory” on page 49 “Making a call using the Callers List” on page 50 “Making a call using Redial List” on page 51 Making a call using Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names. To search for a specific number: 1. view additional information on each entry. and dial Corporate Directory numbers. Choose one of the following: — Press the Dial soft key to dial the resulting number. 48 . press the Directory key and select Corporate Directory. To use Corporate Directory.

— Press the Cancel soft key to exit without dialing. To use Personal Directory. For more information on how to configure and use Personal Directory. Making a call using Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. Press the Up/Down navigation keys to scroll and highlight a name in the Personal Directory. 49 . 2. press the Directory key and select Personal Directory.Making a call To scroll to a specific number: 1. — Press the Cancel soft key to exit without dialing. refer to “Using Personal Directory” on page 99. To use the Personal Directory: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Corporate Directory. Choose one of the following: or — Press the Dial soft key to dial the resulting number. Choose one of the following: or — Press the Dial soft key to dial the resulting number. 2.

Making a call Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers. For information on how to configure and use Callers list. To use the Callers List: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Callers List. Choose one of the following: or — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing. refer to “Using Callers List” on page 102. each additional caller overwrites the oldest entry. press the Directory key and select Callers List. After 100 callers have been stored. 50 . 2. To use Callers List.

51 . To use Redial List.Making a call Making a call using Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. Without selecting the line key. press the Directory key and select Redial List. 2. Press the Up/Down navigation keys to scroll and highlight a name in the Redial List. To use Predial: 1. To use the Redial List: 1. preview. Using Predial Use the Predial feature to enter. 2. — Press the Cancel soft key to exit without dialing. refer to “Using Redial List” on page 104. For information on how to configure and use Redial list. and edit numbers before dialing. enter the number to be dialed. Press a line key to dial the number. Choose one of the following: or — Press the Dial soft key to dial the resulting number.

— To change numbers one-at-a-time. To edit a Predial number: 1. Choose one of the following: — To erase all numbers. Press a line key to dial the number. 3. Use the dialpad to enter the number. press the Clear soft key. Lift the Handset when the called party answers or. Re-enter the number. press the Delete soft key to backspace. if in Handsfree mode. Re-enter the numbers to be dialed. begin to speak.Making a call 3. 2. or 52 .

store. the word “Autodial” disappears. Note: Once a number has been stored. Press the AutoDial key a second time to store the number on the selected key. 4. To store an AutoDial number: 1. press the appropriate AutoDial key. and the stored number displays. the number disappears and only the label appears on the screen next to the key. Without lifting the handset. 3. 53 . Note: After assigning the label. Using the dialpad. and automatically dial telephone numbers. To display an AutoDial number: 1. dial the telephone number (including access code) to be stored on the selected AutoDial key. Note: The display screen displays the word “Autodial” next to the appropriate key. Press the Display key. Assign a label to the key.Making a call Using AutoDial Use the AutoDial feature to display. 2.

To use AutoDial: 1. 54 . or — Enter the RingAgain Activate FFC. Using Ring Again Use the Ring Again feature if you receive a busy tone. Lift the handset. To activate Ring Again: 1. Dial a number and receive a busy tone or no answer. 2. or if there is no answer. Your IP Phone rings when the person you called becomes available. Press an AutoDial key in the upper display area to dial the number associated with that key. Choose one of the following: — Press the Ring Again soft key.Making a call 2. 2. Ring Again automatically redials the number. Press an AutoDial key in the upper display area to display the number associated with that key.

Press the RingAgain Deactivate FFC.Making a call To call a Ring Again party when you receive notification: 1. To deactivate Ring Again before notification: Choose one of the following: • or • Press the RingAgain soft key a second time. 2. b. go to Step 2. To redial using the handset: a. Lift the handset. After receiving the notification ring. To use Last Number Redial: Choose one of the following: 1. 55 . Press the line (DN) key. or if you are using the headset. lift the handset. Using Redial Use the Last Number Redial feature to automatically redial the last dialed number. Press the Ring Again soft key to automatically dial the number.

Press the Speed Call Controller soft key again to save the code and number.two. 2. The flashing icon turns off. indicating programming mode. Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one. and automatically dial frequently called telephone numbers. edit. Lift the handset. To store a Speed Call number: 1. 3. or three-digit code (0-999). 56 . — If required. dial the access code. external or long-distance number).or three-digit code to store. The triangular icon flashes. To make a Speed Call: 1. two-. press the line (DN) key twice (the last number dialed is automatically redialed). — Enter the telephone number (internal. At the prompt: — Enter a one-. To redial without lifting the handset.Making a call 2. Press the Speed Call Controller soft key.

Dial the Speed Call code to automatically dial the number. 3. 2. 57 . 3.Making a call 2. Lift the handset. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. Press the Speed Call Controller soft key. Choose one of the following: or — Press the System Speed Call soft key. To make a System Speed Call: 1. — Press the System Speed Call Controller (SScCtl) soft key. Dial the Speed Call code to automatically dial the number.

Press the Intercom key. Dial the one. 3. To make an Intercom call: 1. Using Intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member.Making a call Using Hot Line Use the Hot Line feature to automatically dial a specific number. Lift the handset. To use Hot Line: Press Hot Line to automatically dial the number. 2. 58 .or two-digit code for the desired intercom group member.

Making a call To answer an Intercom call while on a line other than your Intercom group line: 1. — Press the Goodbye key to end the call. 59 . 2. Press the Intercom key and begin to speak. Choose one of the following keys: (Hold) or (Goodbye) — Press the Hold key to put the current call on hold.

Lift the handset. and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: • or • or • or • Press the Headset key if a headset is connected to your telephone. Press the Handsfree button located on the left side of the handset. the LCD indicator beside the line (DN) key to flash. Press the line (DN) key beside the LCD indicator as it flashes. 60 .Answering a call Answering a call Each incoming call causes the telephone to ring.

While on an active call

While on an active call
You can use the following features during an active call: • • • • • • • • • “Placing a call on hold” on page 61 “Transferring a call” on page 62 “Using Timed Reminder Recall” on page 63 “Using Attendant Recall” on page 64 “Using Call Park” on page 64 “Recording a Calling Party Number” on page 67 “Displaying incoming calls” on page 67 “Tracing a malicious call” on page 68 “Incoming calls” on page 69

Placing a call on hold
Use the Hold feature when talking on one line and another call arrives on a second line. To retain the original call, put it on hold and then answer the second call. To place a call on hold: Press the Hold key. The LCD indicator flashes beside the line on hold. (Hold) Note: If Automatic Hold is enabled, the active call is automatically put on hold when you answer the second call.

To retrieve a call on hold: Press the line (DN) key beside the flashing LCD indicator.

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While on an active call

Transferring a call
Use the Transfer feature to redirect a call to the appropriate person. To use the Transfer feature to direct a call to a third party: 1. Press the Transfer soft key. The other party is on hold and a dial tone sounds. The LCD indicator light flashes steadily.

2. Dial the DN number to which the call is to be transferred or use Personal Directory, Redial List, or Callers List to select a number to dial. 3. When that number rings or a person answers, press the Transfer soft key to connect the calling party.

To return to the original call if the transfer is incomplete: If the person called is not available, press the line (DN) key (next to the LCD indicator) to reconnect to the original call.

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While on an active call

Using Timed Reminder Recall
Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: 1. Press the Transfer soft key. The call is put on hold.

2. Dial the number to which the call is being transferred.

3. Choose one of the following to start the call timer: — Press the Transfer soft key. or — Replace the handset before the extension answers. Note: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your telephone rings: 1. Lift the handset to reconnect to the original caller.

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To contact the attendant while on a call: 1. — If the transfer is picked up while you are on the line. press the Goodbye key to complete the transfer. The caller remains connected to the attendant. Press the Attendant Recall key and stay on the line until the attendant answers. Using Call Park does not tie up a line. Choose one of the following: — Press the Transfer soft key and repeat the transfer. A System Park Extension can be configured to automatically park most calls. When configured network-wide. 64 .While on an active call 2. or (Goodbye) Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. (Goodbye) Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Call Park can be used across networks. 2. Press the Goodbye key.

65 .While on an active call To park a call on the System Park DN or your own DN: During an active call. Press the Park soft key. 3. Press the Park soft key. Dial the DN where you want to park the call. Note: By default. Choose one of the following. press the Park soft key twice. To park a call using the SPRE code or FFC: 1. — Press the Conference soft key. 2. or — Press the Transfer soft key. 2. Dial the Call Park FFC. the call is parked on your DN unless a System Park is enabled to automatically park calls on the system. To park a call on a DN other than the System Park DN or your own DN: 1.

To use an alternate DN from the System Park DN or your own DN. 4. it rings back to your telephone or to the attendant. Otherwise. or — Press the Transfer soft key. 66 . — Press the Conference soft key. 2.While on an active call 3. To retrieve a parked call: 1. proceed to Step 4. Lift the handset. 3. Dial the DN where you parked the call. Press the Park soft key. Choose one of the following. Note: If a parked call is not retrieved within a specified period of time. dial the DN where you want to park the call.

2. 3. 67 .While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number. Displaying incoming calls Use the Display feature to display a second incoming caller’s number and name (if available) during an active call. To view the information on an incoming call while on a call in progress: 1. see “Charging a call or charging a forced call” on page 89. Dial a charge account number or the caller’s number. or to charge a call to an account number. Note: For information on using the Charge soft key. without interfering with the call in progress. To record a caller’s number for accounting purposes: 1. Press the Display key. Press the Call Party soft key. during an established call. Press the Call Party soft key to return to the call. The caller is placed on hold.

68 . Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. — Press the Conference soft key.While on an active call 2. Contact your system administrator to configure this feature on your telephone. To use Call Trace without a Call Trace key: 1. To use Call Trace while on a call: Press the Call Trace key. Note: This is not a default feature. Press the flashing line (DN) key. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect. Note: When used with other feature keys. the Display key displays information associated with those feature keys. 2. Choose one of the following: or — Press the Transfer soft key. The call waiting information displays.

Incoming calls Incoming calls You can use the following features when you have an incoming call: • • • “Using Automatic Answerback” on page 69 “Using Call Pickup” on page 70 “Using Call Waiting” on page 71 Using Automatic Answerback When the Automatic Answerback feature is active. however. To deactivate Automatic Answerback: Press the Automatic Answerback key again. your telephone automatically answers in Handsfree mode after one ring. 69 . calls are not forwarded to the voice message service. To activate Automatic Answerback: Press the Automatic Answerback key.

Choose one of the following: — Press the Group Pickup soft key. Choose one of the following: or — Press the Pickup key. To answer a call at a specific extension in any pickup group: 1. 3. To answer a call in your own call pickup group: 1. 70 . — Enter the Pickup Ringing Number FFC. 2. 2. Dial the pickup group number of the ringing telephone. — Enter the Pickup Group FFC. Lift the handset. To answer an incoming call in another call pickup group: 1. Lift the handset.Incoming calls Using Call Pickup Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group. Lift the handset.

2. Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. To answer an incoming call while on another call: 1. Press the Call Waiting key. When the incoming call tone sounds. Dial the DN of the telephone that is ringing (in your call pickup group). Note: If Automatic Hold is enabled. It also puts the current call on hold while you answer the new call. — Enter the Pickup Directory Number FFC. If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again). (Hold) 71 . 3. it is not necessary to press the Hold key. press the Hold key to put a current call on hold. press the Goodbye key.Incoming calls 2. Choose one of the following: or — Press the DN Pickup key.

— Press the Goodbye key to end the second call. 72 .Incoming calls To return to the first telephone call: 1. If you do not have a Call Waiting key: 1. Press the Goodbye key to end the current call. 2. Choose one of the following: (Hold) or (Goodbye) — Press the Hold key to put the second call on hold. (Goodbye) 2. Press the line (DN) key associated with the first call. Press the line (DN) key beside the flashing status icon to answer the incoming call.

While away from your desk While away from your desk You can use the following features when you are away from your desk: • • • • “Using Call Forward” on page 73 “Using Internal Call Forward” on page 74 “Using Remote Call Forward” on page 75 “Securing your telephone” on page 77 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). 3. — Lift the handset and enter the Call Forward All Calls Activate FFC. Dial the DN where you want to forward your calls. 2. 73 . Press the Forward soft key. To forward your calls or change the forward number: 1. If the telephone is in the process of ringing. the call cannot be forwarded. Choose one of the following: — Press the Forward soft key.

To forward internal calls: 1.While away from your desk To deactivate Call Forward: Choose one of the following: • or • Press the Forward soft key. or 74 . Choose one of the following: — Press the Internal Call Forward key. Calls originating outside your telephone system still ring at your telephone. — Lift the handset and enter the Internal Call Forward Activate FFC. Dial the DN to which your internal calls will be forwarded. Current incoming calls cannot be forwarded. 2. Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Lift the handset and enter the Call Forward All Calls Deactivate FFC To reinstate Call Forward to the same number: Press the Forward soft key twice.

To reinstate Call Forward to the same number: Press the Internal Call Forward key twice. Lift the handset. Press the Internal Call Forward key. or — Lift the handset and enter the Internal Call Forward Deactivate FFC. 2. To deactivate Internal Call Forward: Choose one of the following: — Press the Internal Call Forward key. Using Remote Call Forward Use the Remote Call Forward feature to forward calls (from any telephone other than your own) to any telephone.While away from your desk 3. If calling from a telephone outside the system. To activate Remote Call Forward: 1. 75 . dial your direct system access number and wait for dial tone.

press the # key. To deactivate Remote Call Forward: 1. 7. 4. Lift the handset. dial the direct system access number and wait for the dial tone. 6. 2. or — To forward calls to the previous call forward telephone number. a fast busy signal sounds.While away from your desk 3. Dial the number to which calls are being forwarded. A dial tone sounds. 76 . 5. Press the # key. Choose one of the following: — Dial your DN. Dial the Remote Call Forward Activate FFC to activate the feature. (Do not perform steps 6 and 7). If calling from a telephone outside the system. Dial your Station Control Password. If calls are forwarded to an invalid number.

refer to “Security features” on page 19. 5. Dial the Electronic Lock Activate FFC. Dial your Station Control Password. To lock your telephone: 1. Lift the handset. dial your DN. Dial the Remote Call Forward Deactivate FFC. To change your Station Control Password. 2. 4. The Electronic Lock feature is controlled using your Station Control Password (SCPW). 3. Dial your Station Control Password. 77 . Press the # key. Securing your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. 6.While away from your desk 3. After hearing the dial tone.

Dial your Station Control Password. Lift the handset. press the Goodbye key. 4. To unlock your telephone: 1.While away from your desk 4. Choose one of the following: (Goodbye) or — If dialing locally. 2. 78 . — If dialing the FCC remotely. — If dialing the FCC remotely. press the Goodbye key. dial your DN. 3. dial your DN. Dial the Electronic Lock Deactivate FFC. Choose one of the following: (Goodbye) or — If dialing locally.

2.Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • • • • “Using the Call Join feature” on page 79 “Setting up a Conference call” on page 80 “Using the Conferee Selectable Display and Disconnect feature” on page 81 “Using Group Call” on page 82 Using the Call Join feature Use the Call Join feature to connect a call to a current active call. 79 . This creates a conference between the two callers and yourself. 3. Press the Conference soft key to join the person on hold to your conversation. Press the line key that has the number of the caller you want to connect to your current call. To connect a call on hold (on a different line) to your current call: 1. Press the Conference soft key.

Dial the number of the person you want to add to the conference call. Press the Conference soft key a second time to conference all parties together. You can talk privately to the person you are adding at this time. you can also use Corporate Directory or Personal Directory. 3. Press the Goodbye key. To set up a conference call: 1. (Goodbye) 80 . 2. You receive dial tone. depending on the configuration of your telephone. Note: If you press the Directory key. press the Conference soft key to place the party on hold. and Callers List to find and dial the number of the person you want to add to the conference call. The maximum number of people the conference feature supports is either three or six. While on a call. If the person you attempt to add to the conference is unavailable: 1.Talking with more than one person Setting up a Conference call Use the Conference feature to set up a conference call. Redial List.

If configured. 81 . press the Conferee Selectable Display key until the conferee you want to disconnect appears on the screen. While on a conference call. the Conference Count Display returns an updated total count of conferees. Using the Conferee Selectable Display and Disconnect feature Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. The LCD indicator turns off. (Goodbye) To disconnect a conferee: 1. To view active conferees: 1.Talking with more than one person 2. press the Conferee Selectable Display key to turn on the LCD indicator. Note: This action has no effect on the display of other telephones involved in the conference. 2. Each key press changes the screen to show a different active conferee. Press the line (DN) key beside the flashing status icon to return to your original call. While on a conference call. Press the Goodbye key.

the Conference Count Display returns an updated total count of conferees. 82 . — For multiple conferees. Using Group Call Use the Group Call feature to automatically call members of a predefined group. The LCD indicator turns off. Then press the Goodbye key. Lift the handset. Choose one of the following: (Goodbye) — For a single conferee. one at a time. If configured. until they all answer. Press the DN key on which the conference call is established. press the Goodbye key. repeat steps 1 and 2 until all conferees are disconnected.Talking with more than one person 2. 3. To call group members: 1.

this is the notification of a group call on your current extension.Talking with more than one person 2. The icon flashes until all members answer. — When a person in your group is on a conference call or another group call. — The feature automatically calls all group members. — After everyone in the group has answered. — If you are on a call on another line when a group call is made. only the person who made the group call can put the call on hold. To answer a Group Call: 1. Press the Group Call key or enter the Group Call FFC. the Group Call indicator lights steadily. — The telephone numbers of the group members appear on the display as they answer. you receive a long tone through the handset or speaker. Note the following about Notification Tones: — If you are on a call and receive three 10-second tones. you do not receive notification of a group call. they are not connected to your group call. Lift the handset. When the last person answers. — If you are already on a conference call or another group call. 83 .

Talking with more than one person

To end a Group Call: Press the Goodbye key. (Goodbye) Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.

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Working without interruption

Working without interruption
This section describes the Activating Make Set Busy feature, which provides uninterrupted work time.

Using Make Set Busy
Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: Choose one of the following: or • • Press the Make Set Busy key. Lift the handset and enter the Make Set Busy Activate FFC.

To deactivate Make Set Busy: Choose one of the following: or • • Press the Make Set Busy key a second time to deactivate the feature. Lift the handset and enter the Make Set Busy Deactivate FFC.

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Additional call features

Additional call features
Contact your system administrator to determine if the following call features are available on your telephone. • • • • • • • • • • • “Using AutoDial Transfer” on page 86 “Using the Buzz signal” on page 87 “Using Call Page Connect to make an announcement” on page 87 “Using Centrex/Exchange Line Switchhook Flash” on page 88 “Charging a call or charging a forced call” on page 89 “Using Enhanced Override” on page 92 “Using Forced Camp-on feature” on page 93 “Overriding a busy signal” on page 94 “Using Privacy Release” on page 95 “Using Radio Page” on page 96 “Using Voice Call” on page 98

Using AutoDial Transfer
Use the AutoDial Transfer feature to transmit digits through your AutoDial key to the Central Office after a Trunk Switchhook Flash. You must be on a Central Office/Exchange (CO) trunk call from or to a Central Office (CO) that offers Centrex or exchange line-type features. To use AutoDial Transfer when picking up an incoming trunk call: 1. Press the Centrex Switchhook Line Flash key and wait for interrupted dial tone.

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Press the AutoDial key to call the number desired. or a request. a visitor. 3. Press the Goodbye key to end the call. Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. 87 . (Goodbye) Using the Buzz signal Use the Buzz feature to notify another person of a call.The telephone linked to your telephone buzzes as long as you press the key. The person signaled hears a buzz. The telephones must re-access the page trunk. Lift the handset. Two telephones that are linked together enable one person to signal the other. To connect to Call Page: 1. To buzz the telephone linked to your telephone: Press the Buzz key. Note: A Page key on an attendant console overrides and disconnects the telephones.Additional call features 2.

Press the Goodbye key. Dial the codes for your custom Centrex feature. press the Centrex Line Switchhook Flash key. 2. Press the Goodbye key to end the call. To use Centrex/Exchange Line Switchhook Flash: 1. (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service.Additional call features 2. 3. such as Call Transfer or ThreeWay Calling. While on a call. 3. A special dial tone sounds. (Goodbye) 88 . Dial the Page Trunk Access Code to complete the connection to the page system. 4. Make your announcement.

Choose one of the following: or — Press the Transfer soft key. 89 . When the dial tone sounds. Lift the handset. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. 2. — Press the Conference soft key. Choose one of the following — Press the Charge soft key. To charge a local or long-distance call to an account before you dial: 1. dial the number. 3. Dial the charge account number. To charge a call in progress: 1. — Dial the Call Detail Recording FFC.Additional call features Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. 4.

Choose one of the following: — Press the Charge soft key or — Dial the Call Detail Recording FFC. Dial the charge account number. Dial the charge account number. 3. or — Dial the Call Detail Recording FFC. Press the line (DN) key to return to the call. 3. 2. To charge a call to an account when you transfer a call: 1. Press the Transfer soft key. The call is placed on hold. 90 . Choose one of the following: — Press the Charge soft key. 4.Additional call features 2.

91 . The call is placed on hold.Additional call features 4. 2. 5. Note: You can talk privately to the person at the transfer number before you press the Transfer soft key. Dial the number of the person you want to add to the conference. Choose one of the following: — Press the Charge soft key. To charge a call to an account when you add someone to a conference call: 1. 3. Dial the charge account number. 4. dial the number to where the call is to be transferred. or — Dial the Call Detail Recording FFC. After the dial tone. Press the Transfer soft key when you hear the telephone ring. Press the Conference soft key.

Use Enhanced Override to make a simple call or a consultation call. you receive an overflow (fast busy/engaged) signal. 92 . To use Enhanced Override: You receive a busy signal after dialing a telephone number. 1.Additional call features 5. Press the Conference soft key. If either person on the call disconnects at this time. or — Enter the Override FFC to initiate a Forced Camp-on. Choose one of the following: — Press the Override key. such as placing a call on hold and calling another party. Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on.

Additional call features 2. or — Enter the Override FFC again. (Goodbye) Using Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. If anyone disconnects. press the Goodbye key. Choose one of the following: — Press the Override key again. 3. The other two persons on the call receive an override tone and a conference call is established between the three of you. 93 . the other two persons remain connected. To use Forced Camp-on: You are receiving a busy signal after dialing a telephone number. To terminate the call.

Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. lift the handset. or — Enter the Override FFC. Note: The person you called receives a tone. to initiate a Forced Camp-on. but not both.Additional call features 1. 94 . Choose one of the following: — Press the Override key. your telephone automatically dials the number and both telephones ring. When the person you called finishes their call. Hang-up the telephone. depending on the options chosen. Note: You can program your telephone for either Camp-on or Call Waiting. 3. You receive a ring/ringback or a busy/engaged signal. To override a busy/engaged signal: 1. You are now campedon to the number you dialed. 2. Answering a call camped-on to your extension: When your telephone rings. Dial a telephone number and receive a busy signal.

a short tone repeats every 16 seconds. The people in the targeted call receive a tone for approximately one second. press the Goodbye key. or — Enter the Override FFC. After Override feature joins you to their call. Choose one of the following: — Press the Override key. A person joins the call by pressing the shared number (DN) key on their telephone (Multiple Appearance DN feature). 95 . (Goodbye) Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call.Additional call features 2. 3. To terminate the call. To use Privacy Release in an established state: Press the Privacy Release soft key during a call.

(Goodbye) or 96 . If your call goes unanswered for a preset time period and a 15-second highpitched tone sounds followed by silence. Note: The paged person can use any telephone to enter a Radio Paging Answer FFC. 2. press the Goodbye key or replace the handset. Dial the Radio Paging Access FFC. Lift the handset. To use Automatic Preselection (Meet-me page): 1. plus their own DN number. 3. the ringback tone sounds.Additional call features Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. After dialing. 4. Dial the number of the party you want to page. The paged person answers the call after entering a special Page Meet-me code from any telephone. The paging tone sounds (two beeps followed by a dial tone).

there is no need to redial the number of the called party. Dial the Radio Paging Access FFC. press the Goodbye key or replace the handset. Note: The paged person can use any telephone to enter a Radio Paging Answer FFC. 1. Dial the Radio Page Answer FFC. 2. To page the called party. 97 . 2. The paging tone sounds. Lift the handset. you can answer the page call from any telephone. If the Radio Page system is configured to function in Meet-me mode. A special dial tone sounds. (Goodbye) or To answer a Radio Page: If you carry a Radio Pager. 3. The ringback tone sounds. Press the Radio Page soft key.Additional call features To use Automatic Post selection: The called party is either busy on the telephone or away from their desk. plus their own DN number. a page indicates that someone dialed your DN. 1. If your call goes unanswered for a preset time period and a 15-second highpitched tone sounds followed by silence.

If the caller has hung up. Press the Goodbye key. To make a voice call: 1. (Goodbye) To respond to a voice call: Your telephone rings once and the caller's voice transmits through your speaker. 98 . 2. Using Voice Call Use the Voice Call feature to page another person or make an announcement through someone else’s telephone speaker.Additional call features 3. Lift the handset. 3. a steady high-pitched (Number Unavailable) tone sounds. Dial your own DN to connect to the paging caller. Lift the handset. Press the Voice Call key and make the announcement.

Press the Next soft key. Press the AddNew soft key. To add an entry: 1. 99 . Note: If the message “Directory is full” appears. A Personal Directory entry can contain: • • • last name (up to 24 characters) first name (up to 24 characters) telephone numbers (up to 31 characters) To use Personal Directory.Additional phone features Additional phone features The following features are described in this section: • • • • • “Using Personal Directory” on page 99 “Using Callers List” on page 102 “Using Redial List” on page 104 “Using Virtual Office” on page 106 “Using Media Gateway 1000B” on page 114 Using Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries. press the Directory key and select Personal Directory. 2. one or more entries must be deleted to add a new entry.

To edit an entry: 1. Use the dialpad to enter the telephone number. 3. 100 .Additional phone features 3. 5. Use the dialpad to enter the name. Choose one of the following: or — Press the Done soft key to save the changes. 6. — Press the Cancel soft key to return to the Add screen. Do one of the following: or — Press the Done soft key to save the new entry. Press the Next soft key. 4. Press the Edit soft key and perform your edits. 2. Press the Up/Down navigation keys to scroll and highlight the desired entry. — Press the Cancel soft key.

101 . 2. Press the Up/Down navigation keys to scroll and highlight the desired entry. 3. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. — Press the Cancel soft key to exit without dialing. — Press the No soft key. Choose one of the following: or — Press the Dial soft key to dial the resulting number.Additional phone features To delete an entry: 1. Choose one of the following: or — Press the Yes soft key. Press the Delete soft key. To search for an entry: 1.

Note: Calling Party Name Display (CPND) is affected depending on the preferred name match option. Use the Callers List feature to review missed calls and to dial calls. Callers List can store up to 100 entries in the list. 102 .Additional phone features Using Callers List The Callers List feature logs all incoming calls. the system over-writes the oldest entry. Note: If password control has been enabled. To access the Callers List. The Callers List contains: • • • • the caller’s last and first name (if available) the DN of the caller the time/date of the call the number of times the caller calls Entries in Callers List are sorted by the time the call was received. If preferred name match is on. the CPND appears according to the system configurations. If the preferred name match option is off. the CPND appears according to your configurations. press the Directory key and select Callers List. enter your SCPW at the prompt. When the list is full.

103 . 3. — Press the No soft key. 2. To delete an entry: 1. Press the Delete soft key.Additional phone features To dial an entry: 1. Choose one of the following: or — Press the Yes soft key. 2. Press the Up/Down navigation keys to scroll and highlight the desired entry. Press the Up/Down navigation keys to scroll and highlight the desired entry. Press the Dial soft key.

To access Redial List. the CPND appears according to the system configurations. the CPND appears according to your configurations. Note: If password control has been enabled. press the Directory key and select Redial List. The Redial List contains: • • • the last and first names of the dialed party (if available) the DN of the dialed party the time/date of the last dialed occurrence Entries in the Redial List are sorted by the time the call was received. and to redial previously dialed calls. 2. Use the Redial List feature to review calls made. the system over-writes the oldest entry. Press the Delete soft key. If the preferred name match option is off. When the list is full. Choose one of the following soft keys: or — Yes to delete entire Callers List. Note: Calling Party Name Display (CPND) is affected depending on the preferred name match option. — No to return to the previous screen. 104 . Redial List can stored up to 20 entries in the list. enter your SCPW at the prompt. Using Redial List The Redial List feature logs all outgoing calls.Additional phone features To delete the entire Callers List: 1. If preferred name match is on.

Choose one of the following: or — Press the Yes soft key. Press the Dial soft key. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. 105 . 2. To delete an entry: 1. Press the Delete soft key. 3. Press the Delete soft key. — Press the No soft key. Press the Up/Down navigation keys to scroll and highlight the desired entry. To delete the entire Redial List: 1.Additional phone features To dial an entry: 1.

IP Phone. Choose one of the following soft keys: or — Yes to delete entire Redial List. Note 2: When designated as the office telephone. to a remote telephone. Note 3: When logged into an IP Phone 2004 or an IP Softphone 2050 using Virtual Office. the IP Phone 2004 can be activated for Virtual Office by an IP Phone 2002. Note 1: Consult your system administrator to verify if the Virtual Office feature is available for your use.Additional phone features 2. or another IP Phone 2004. — No to return to the previous screen. Consult your system administrator. and all of your office telephone’s features. 5. and the Shift key are not available to the IP Phone 2002. IP Softphone 2050. Note 4: A Virtual Office login from an IP Phone 2004 to an IP Phone 2002 or IP Softphone 2050 might be blocked in certain situations. Press the Services key. (Services) 106 . Using Virtual Office When you are away from your office telephone. feature keys 4. Logging in to Virtual Office To activate Virtual Office on your office telephone from your remote telephone: 1. use the Virtual Office feature to transfer calls.

or contact your system administrator to reset your password. 3. the message “Locating Remote Server” displays. Press the Up/Down navigation keys to scroll and highlight Virtual Office Login. 5. Press the Select soft key. 4. see “Security features” on page 19. enter the home Station Control Password (SCPW). Note 1: If the User ID is not found locally. A successful login transfers all the features. At the prompt. Press the Select soft key. 107 . For more information. and tones to your remote telephone from your office telephone. 6. enter your User ID. time. Note 2: After three failed login attempts. date. At the prompt.Additional phone features 2. wait one hour before attempting to login again.

Additional phone features

Using Virtual Office on your remote telephone
The following figures show various IP Phones logged on to an IP Phone 2004 using Virtual Office. Figure 6: Logged on to an IP Phone 2004

Figure 7: Logged on to an IP Phone 2004 using an IP Phone 2002

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Additional phone features

Figure 8: Logged on to an IP Phone 2004 using an IP Softphone 2050

A User information line appears on all displays listing the number of your office telephone.

Using Virtual Office on your office telephone
When activated for Virtual Office by a remote telephone, your office telephone is logged out and no longer operational. A Logged Out message displays on your telephone alerting you that it is being used for Virtual Office.

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Additional phone features

To regain operation of a telephone being used for Virtual Office: Choose one of the following: 1. To completely disconnect your office telephone from the remote telephone: a. Press the Home key. or b. Enter your User ID and password (this logs the office telephone back on to your office network).

2. To use your office telephone as the remote telephone for Virtual Office, press the Virtual soft key to log in to another IP Phone.

Logging out of Virtual Office
1. Press the Services key. (Services) 2. Press the Up/Down navigation keys to scroll and highlight Virtual Office Logout. 3. Press the Select soft key.

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Incorrect User ID entered. Log out of ACD IP Phone before initiating Virtual Office from another IP Phone. try again Probable Cause Remote IP Phone is active (not idle). Configure Make-SetBusy active on ACD IP Phone. 111 . Enter correct User ID. Notify system administrator. Table 2: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Busy.Additional phone features Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen. Table 2 lists error messages and actions to correct the causes. Actions Wait for remote IP Phone to become idle and try again. Invalid ID (2) Invalid ID (3) Incorrect User ID entered. Notify system administrator. Enter correct User ID. ACD is logged in. User ID is not in Gatekeeper database. Make-Set-Busy is inactive on ACD IP Phone. Enter correct User ID. User ID in Gatekeeper database points to originating Call Server. Invalid ID (1) Incorrect User ID entered.

Permission Denied (1) Remote telephone has no Station Control Password. 112 . Notify system administrator. Permission Denied (5) Incorrect User ID entered. Incorrect User ID entered. Enter correct User ID. or consult your local system administrator. or notify system administrator to clear lock. Remote telephone does not have VOUA Class of Service. Notify system administrator. Notify system administrator. Remote telephone has no Station Control Password. Permission Denied (4) Incorrect User ID entered. Permission Denied (3) Enter correct User ID.Additional phone features Table 2: Troubleshooting Virtual Office (Part 2 of 3) Displayed Message Locked from Login Probable Cause Three failed attempts to enter the correct Station Control Password. Go to an IP Phone 2002 or IP Softphone 2050 and try again. Actions Wait one hour for the lock to clear automatically. Attempt to log in to a remote IP Phone 2002 or IP Softphone 2050 from an IP Phone 2004 (some restrictions apply). Enter correct User ID.

Notify system administrator. if problem persists. Select Retry. Server Unreachable (1) Server Unreachable (2) Network problem. Notify system administrator. Incorrect Station Control Password entered. and try again with the correct Station Control Password.Additional phone features Table 2: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Permission Denied (6) Probable Cause Incorrect User ID entered. 113 . if problem persists. Network problem. Actions Enter correct User ID.

Using Test Local Mode Use Test Local Mode to check local mode functionality (make and receive telephone calls). and Callers List are not available when operating in Local Mode. Local Mode If the WAN connection goes down. the telephone displays “LOCAL MODE”. you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode. This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. 1. It then registers with the MG 1000B and receives telephone services from the MG 1000B. Features such as Personal Directory. you can return to Normal Mode by using the Resume Normal Mode command or by waiting for 10 minutes. Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office. the IP Phone loses communication with the Main Office TPS. Press the Up/Down navigation keys to scroll and highlight Test Local Mode. (Services) 2. At any time during Normal Mode. Redial List. 114 . Press the Services key.Additional phone features Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local Mode. When in Local Mode. After testing.

the telephone automatically returns to Normal Mode in ten minutes. 3. Press the Select soft key (the telephone resets and registers to the branch office) Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. 115 . Press the Select soft key (the telephone registers back to the Main Office). Note: If the Resume Normal Mode command is not performed after testing.Additional phone features 3. 1. Press the Up/Down navigation keys to scroll and highlight Resume Normal Mode. Press the Services key. (Services) 2.

Contact system administrator if problem persists. Actions Press the Services key. Invalid ID (1) Local Mode Notify system administrator. Invalid ID (2) 116 .Additional phone features Troubleshooting MG 1000B MG 1000B can cause error messages to display on-screen. Notify system administrator. and then select Resume Normal Mode. Local Mode Gatekeeper unable to find end point from Branch User ID. Table 3 lists error messages and actions to correct the causes. Branch User ID not found in any equipped Terminal Number (TN). Network problem. Table 3: Troubleshooting MG 1000B Display Message Local Mode Probable Cause Test Local mode.

9:45 p. 2. is entered as 2145. (Goodbye) 117 .Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). recorded music plays for up to 30 seconds. When you answer the call. Dial the Automatic Wake-Up Request FFC.m. Note: In a 24-hour time format. 4. you can program the system to automatically place a call to yourself at a predetermined time. Press the Goodbye key. is entered as 0730. Lift the handset. A tone sounds to confirm your entered time.m. 7:30 a. To enter the time for an Automatic Wake-Up call: 1. followed by a prerecorded announcement or the attendant. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone.

2. is entered as 0730. 7:30 a. Press the Goodbye key. 9:45 p. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). a confirmation tone sounds.m. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. 3. (Goodbye) 118 . 4. Lift the handset. 2. Lift the handset. 3. Dial the Automatic Wake-Up Quit FFC. Dial the Automatic Wake-Up Verify FFC. is 2145.m. Press the Goodbye key.Using Hospitality features To quit an Automatic Wake-Up call: 1. Note: In a 24-hour time format. If your query matches the preset time.

Dial the room Directory Number (DN). To read meters: 1. or reset meters that log your hotel telephone calls. Press the * key. 119 . To change a meter: 1. 2. Press the Message Registration key. 3. Dial the room DN number.Using Hospitality features Activating Message Registration Use the Message Registration feature to read. 2. Press the Message Registration key. Dial the correct meter count. 3. 4. change. Press the Message Registration key.

120 . 2. Press the Message Registration key. Press the * key. Press the Message Registration key. Dial the room Directory Number (DN). To enter cleaning status: 1. The maid enters the information from the telephone in each room. 2.Using Hospitality features 5. Press the Room Status key. To reset a meter to zero: 1. Press the Message Registration key. Dial the Directory Number (DN) for the room for which the cleaning status is being changed. Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. 3. 4.

4. 5. Press the * key. Dial the Maid ID. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale The interrupted dial tone sounds. To read the status of a room: 1. press the * key and redial the ID. 6. Using Display Room Status Use the Room Status feature to print the status of a room using the Display Module. 121 . If you dial the wrong Maid ID.Using Hospitality features 3. Press the Room Status key. Press the Room Status key.

The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale 3.Using Hospitality features 2. 122 . Press the Room Status key. Press the Room Status key. The DN displays followed by a two-digit code. Changing the status of a room: 1. Dial the Directory Number (DN) for the room.

Dial the status code for the room. the second is the old cleaning status. 4. 123 . Press the Room Status key. and the third is the new status. Dial the Directory Number (DN) for the room.Using Hospitality features 2. A three-digit code appears. The first digit indicates the occupancy status. The DN displays followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale 3.

Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2004. For more information about the External Server Applications. 124 . consult the Nortel IP Phone External Server Applications User Guide.

Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) Use Table 4 to track the FFCs assigned by your system administrator. Table 4: Flexible Feature Codes FFC Feature Automatic Wake-Up Activate Automatic Wake-Up Deactivate Automatic Wake-Up Verify Call Detail Recording Charge Account Call Forward All Calls Activate Call Forward All Calls Deactivate Call Park Electronic Lock Activate Electronic Lock Deactivate Group Call Internal Call Forward Activate Internal Call Forward Deactivate RingAgain Deactivate Station Control Password Change FFC Feature Make Set Busy Activate Make Set Busy Deactivate Malicious Call Trace Override Pickup Ringing Number Pickup Directory Number Pickup Group Radio Paging Access Radio Paging Answer Remote Call Forward Activate Remote Call Forward Deactivate RingAgain Activate Virtual Office Terminal Log Off Virtual Office Terminal Log On 125 .

Accessories Accessories IP Phone Key Expansion Module (KEM) The Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2004. Figure 9: The IP Phone KEM You can connect up to two KEMs to your IP Phone 2004. consult the Nortel IP Phone Key Expansion Module (KEM) User Guide. 126 . For more information about the IP Phone Key Expansion Module. providing a total of 48 additional keys.

and 100Base-TX installations. The cable normally has four pairs of copper wire.Terms you should know Terms you should know Attendant A telephone operator in your organization. Calling Party Name Display (CPND) Information appearing on the LCD display screen such as the caller’s name and telephone number. It is used by 10Base-T. etc. Callers List A list of all incoming calls (maximum 100 entries). Category 5 is the most popular cable used in new installations today. such as the Caller List. 127 . The system must have CPND enabled. Copy key A fixed key used to copy entries to your Personal Directory from other lists. Category 5 (Cat 5) Balanced 100 Ohm cable and associated connecting hardware whose transmission characteristics are specified up to 100 MHz. Redial List. Communication Server 1000 An office communication system. Corporate Directory. 100Base-T4. AutoDial A telephone number programmed on the AutoDial key for onetouch dialing.

Directory Number (DN) A number consisting of one to seven digits for a telephone. 128 .Terms you should know Date/Time display The current date and time when the telephone is in an idle state. Personal Directory. Expand to PC A fixed key on your telephone used to access external server applications such as Net6. Feature display An area that shows status information about the feature in use. Directory key Enables access to Corporate Directory. Also known as an extension number. It also displays the name and status of the active session. Fastbusy A signal given when all outgoing lines are busy. (for example Automatic Wake-Up call). and Callers List. Redial List. Fixed key The hard–labeled keys on your telephone. Handsfree A method of conversing with the party on the other end of the line without lifting your handset. Flexible Feature Codes (FFCs) Specialized codes entered using the dialpad that enable features.

Hold key A fixed key used to place an active call on hold. On the IP Phone 2002. Up to two KEMs can be attached to your IP Phone 2004. a scroll arrow icon indicates that you must use the scroll keys to view the remaining text. Information line A 1-line by 24-character area that displays date and time or application information. 129 . the information area is a 1-line by 24-character display. Information display Any display of call activity. providing a total of 48 keys. Headset key A fixed key used to answer a call using the headset. IP Phone Key Expansion Module (KEM) An optional hardware module which provides additional line appearances and feature keys to your IP Phone. Interrupted dial tone A broken or pulsed dial tone. lists. Handsfree A method of conversing with the party on the other end of the line without lifting your handset. heard when you access some features on your telephone. prompts.Terms you should know Goodbye key A fixed key used to end an active call. and status of calls. If the text message exceeds this area.

Meridian 1 An office communication system.Terms you should know Message (Inbox) A fixed key which connects to your voice messaging system when the key is pressed. An option allowing access to the multiple layers of the soft keys. wink. The term off-hook is applied whether (a) the end-user lifts up the handset. More. (b) the end-user presses a line key. Mute key A fixed key used to listen to the caller without transmitting. (c) the call is automatically answered at the set. or off. steady on. or (d) a line is automatically selected for an outgoing call. Off-hook Any line selected to make a call or receive an incoming call. Outbox/Shift A fixed key used to switch between two feature key pages to provide access to an additional six lines/features and an additional 24 lines on the IP Phone KEM. Navigation keys Up/Down and Left/Right keys used to scroll through menus and lists appearing on the LCD display screen. Soft keys are the four keys located directly below the display area.. 130 . Message waiting indicator/Incoming call indicator An LCD or an LED that indicates the status of a feature by the flash.

you can reach an outside number without dialing a code to access an outside line.Terms you should know Paging tone A special tone heard when using the Radio Paging feature. 131 . Redial list A list of previously dialed telephone numbers (maximum 20 entries). Quit key A fixed key on your telephone that is used to exit applications. Private line A feature that can be assigned to your telephone. Personal Directory A list of user-defined names and numbers (maximum of 100 entries). Internal extensions cannot be dialed from a private line. Programmable line (DN)/feature keys (self-labeled) The six keys located at the sides of the upper area of the display. You hear two beeps followed by dial tone. Ringback/ring tone A sound indicating that a call you have made is ringing at its destination. With this line. Primary directory number The main extension number on your telephone. Password Admin A menu used by you and the system administrator to change your Station Control Password (SCPW).

Terms you should know Secondary Directory Number A second incoming/outgoing line for your telephone. and Callers List. Test Local Mode. The layers are accessed through the More.. Shared Directory Number A DN (extension) that is shared by two or more persons. Speaker key A fixed key used to activate Handsfree. Services key A fixed key used to access options such as Telephone Options. Virtual Office Login. Redial List. Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features. Virtual Office Logout. These keys are also used to configure parameters in the Telephone Option menu. Status messages A message displayed to inform the user of important information. Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. Display Network Diagnostics Utilities. A right arrow appears if more than one Status Message is present. Password Admin. Examples of Status Messages include: Message 132 . key. and Resume Normal Mode. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your telephone and to access to your Personal Directory.

133 . Ringer is OFF. User Interface Screen displays that interact with the end-user as a result of an action or event. speaker and the Handsfree feature. and Line x Unavailable. The handset (when lifted) releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call.Terms you should know Waiting. Switchhook A button that the handset presses down. All Lines Forwarded to: 6453. disconnecting your call when you replace the handset. headset. handset. Ring Again active. Do Not Disturb On. System or Switch Your office communication system. Volume control bar A rocker bar you press to increase or decrease the volume of the ringer.

Terms you should know 134 .

127 AutoDial Transfer 86 Automatic Answerback 69 Automatic Wake-Up 117 Change feature key labels 34 Charge a call or charge a forced call 89 Communication Server 1000 127 Conferee Selectable Display and Disconnect 81 Conference call 80 Configure area code setup 40 Configure call log options 37 Configure Callers List log 37 Configure Name Display format 42 Configure New Call indication 38 Configure options 26 Configure Preferred Name Match 39 Connect the components 24 Contrast adjustment 29 Copy key 127 Corporate Directory 48 B Basic features 12 Buzz signal 87 C Call features and Flexible Feature Codes 19 Call Forward 73 Call Join 79 Call Page Connect 87 Call Park 64 Call Pickup 70 Call timer 32 Call Waiting 71 Callers List 50. 128 Directory Number (DN) 128 Display diagnostics 32 Display incoming calls 67 Display Network Diagnostics Utilities 15 135 .Index Index A About the IP Phone 2004 11 Answer a call 60 Attendant 127 Attendant Recall 64 AutoDial 53. 127 Calling Party Name Display (CPND) 127 Calling Party Number 67 Camp-on. Forced 93 Cat 5 127 Centrex/Exchange Line Switchhook Flash 88 D Date/Time display 128 Date/Time format 31 Directory applications 47 Directory key 16.

129 Hospitality features 117 N Navigation keys 14. 128 External server applications 124 L Language display 30 Last Number Redial 55 Line (DN) key 14 Local Area Network (LAN) 11 Local Dialpad Tone 33 Local Mode 114 F Fastbusy signal 128 Feature display 128 Fixed key 128 Flexible Feature Codes (FFCs) 125. 129 O Off-hook 130 Off-hook dialing 44 Onhook Default Path 31 On-hook dialing 45 Outbox/Shift key 16. 130 Override a busy signal 94 136 . 129 Group Call 82 H Handsfree 129 Handsfree dialing 46 Handsfree key 128 Headset key 16. 130 More key 17. 130 G Goodbye key 14. 130 Normal Mode 114 I Indicator status 130 Information display 129 Information line 129 Intercom call 58 Internal Call Forward 74 Interrupted dial tone 129 IP Phone Key Expansion Module (KEM) 126. 130 Message Registration 119 Message waiting indicator 17. 130 Mute key 17. 129 Hold key 14. 133 Message (Inbox) key 14.Index E Electronic Lock 77 Enhanced Override 92 Expand to PC key 17. 128 M Maid Identification 120 Make Set Busy 85 Malicious Call Trace 68 Media Gateway 1000B 114 Meet .me page 96 Meridian 1 130.

131 Place a call on hold 61 Predial feature 51 Primary directory number 14. 131 Room Status 121 U User Interface 133 V Virtual Office 106 Virtual Office login 106 Virtual Office logout 110 Virtual Office on your Office telephone 109 Virtual Office on your Remote telephone 108 Voice Call 98 Volume adjustment 28 Volume control bar 13. 132 Shared Directory Numbers 132 Soft keys (self-labeled) 17. 132 137 . 131 Privacy Release 95 Private Line 131 Programmable line (DN)/feature keys (self-labeled) 14. 131 R Radio Page 96 Record a Calling Party Number 67 Redial List 51. 131 Password Admin 131 Personal Directory 49.Index P Paging tone 130. 133 S Secondary Directory Number 132 Secure your telephone 77 Security features 19 Services key 15. 131 Special dial tone 132 Speed Call 56 Station Control Password (SCPW) 132 Status messages 132 Switchhook 133 System or Switch 133 T Telephone display 18 Telephone information 36 Telephone Options 27 Test Local Mode 114 Timed Reminder Recall 63 Transfer a call 62 Q Quit key 17. 132 Speaker key 16. 131 Remote Call Forward 75 Resume Normal Mode 115 Ring Again 54 Ring type 34 Ringback/ring tone 94.

Index 138 .

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Nortel. and Succession are trademarks of Nortel Networks. the Globemark. This is Nortel (Design mark). Meridian 1. SL-1.com . Nortel (Logo). Document Number: NN-10300-052 Document Release: Standard 6.nortel. This is the Way.00 Date: August 2005 Produced in Canada Internet address http://www. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.Nortel Communication Server 1000 IP Phone 2004 User Guide Copyright © Nortel Networks Limited 2005 All Rights Reserved Information is subject to change without notice.