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9 R's... 1.

Rapport ± They build rapport with the intent of developing a relationship first before jumping into their product and service spiel 2. Respect ± They have a genuine respect for others and consistently build relationships based on trust and respect. 3. Rescue ± They have a strong desire to identify needs through asking the right questions and actively listening for issues, challenges, wants and objectives to determine who in their network can help a prospective referral. In this way, they exhibit a ³search and rescue´ mentality. Always seeking to help through the referral process. 4. Responsiveness ± They get right back with associates who request their assistance in finding a resource to hire or engage with to provide a product or service. 5. Re-enforcement ± They look for and give positive, since praise comments that focuses on the good in each person, thing or situation. 6. Reputation ± They protect their reputations by providing outstanding client service and referring those that provide the same. 7. Referrals ± They provide pre-qualified referrals, primarily, by way of personal introduction. 8. Reviews ± They conduct one-on-one product/service reviews with their network associates to learn more in depth knowledge about their business and the type referral they are seeking. They don¶t rely on the nominal information provided in 60 second product/service presentations or 30 second elevator speeches. 9. Reciprocity ± They consistently practice the Law of Reciprocity through focusing on giving joyfully to others without expecting anything in return.

Difference Between SBI and ICICI
May 6th, 2011 | By olivia

SBI vs ICICI At first glance trying to compare SBI with ICICI would look like comparing a grand old man with a toddler. But the rapid progress made by ICICI, a private bank opened barely 25 years ago, makes it possible to be compared with the oldest bank in India. SBI (or State Bank of India) is a goliath in comparison to ICICI with wide reach and a very high number of branches. It is far ahead of ICICI even in number of ATM¶s

though SBI has been performing impressively over the years. On the financial front. This simply means that revenue generated per employee is much higher for ICICI than SBI (nearly 3 times than SBI). This is not to say that the staff is inhuman or anything like that at ICICI but they really adopt very professional approach and those used to getting preferential treatment on account of being regular customers at SBI get a rude shock when they switch to ICICI. This is really surprising with SBI having much greater workforce than ICICI. On the other hand. it seems that it will overtake SBI in near future. ICICI is progressing at a brisker pace and the rate at which ICICI is mobilizing deposits every year. personal relations matter a lot in SBI and you can even get a call from the bank saying you need to deposit some money to get the check cleared. ICICI tells the exchange rate applied after 4 days and imposes a daily limit of $5000 on transfers. As far as money transfers abroad are concerned. one gets to know the exchange rates applied the same day and one can transfer unlimited sum in a day in case of SBI. But in the last decade or so. Perhaps it is more due to the brand image being created by ICICI having appointed Amitabh Bachchan as its brand ambassador. being the top public sector bank in India had become somewhat complacent. It is true that people were attracted towards ICICI as they were surprised with its better quality services in comparison to SBI which. Let us take a closer look at some more features to draw a conclusion. SBI has modernized beyond recognition and is offering services at par with ICICI.65 lakh crore rupees of ICICI which shows that ICICI is fast catching up with the premier public sector bank of India.across the country (56000 in comparison to 3500 of ICICI). ICICI is very strict in cases of minimum balances and returns the check if minimum balance requirements are not met. It is really surprising that SBI pays a higher savings interest rate and gives out loans at a cheaper rate but customers are getting attracted to ICICI. In brief: SBI vs ICICI ‡ ICICI is the largest private sector bank in India while SBI is the largest public sector . On the other hand. This one example gives one an indication of transparency that SBI has in its system. As far as services are concerned. An account in ICICI has become a status symbol.8 lakh crore rupees in comparison to 1. SBI has deposits of 3.

compared to Rs 3 crore worth of business per employee of the ICICI. and a 56. and there are no restrictions on the amounts you can transfer a day.000 ATM network across India. It has over thirteen thousand branches across India and in some selected international countries. On the other hand.500 branches across India.000 for the State Bank of India. with a relatively smaller clientele base. and has been in existence for over two hundred years. On money transfers from overseas accounts. ‡ Though SBI gives a better interest on savings and provides loans that are cheaper. the ICICI is a private sector bank (privately owned). the ICICI transfer is . ICICI has put up a great performance because of high quality of services and has come very close to SBI in terms of deposits mobilized despite having a smaller workforce. This represents Rs 9 crore business generated by each ICICI employee per year. as there¶s seemingly limitless access to funds from the government for the state owned SBI.65 lakh crore compared to SBI¶s Rs 3. The bank has deposits of Rs 1. It has seven associate banks operating under its SBI name. and thus earns 0. While the State Bank pays 4. It is one of the major banks in India (precisely the second largest). the ICICI pays 0. It is a public sector institution (government owned).7 percent on deposits. racking up a net worth of Rs 22. SBI vs ICICI SBI stands for State Bank of India. ICICI may eventually take over SBI in near future.bank.4 percent more on assets than the SBI.7 less (4 percent).8 lakh crore (accumulated in a period of twelve years). and earns less on advances. with the SBI. you will be able to know the exchange rate used. The Standard Bank of India µinherited¶ the Bank of Calcutta. ‡ In just 25 years of its existence. with 3. ICICI is being preferred by people ‡ Of late SBI has modernized and is today rubbing shoulders with ICICI in all bankingneeds. with a huge customer base all over India. but much smaller than the SBI. It has 950 branches. which was founded in 1806. once a transfer transaction is completed. ‡ At current rate of progress. while earning more on advances.000 against Rs 27. However. This is no surprise.

Summary: 1. Although the SBI has generally performed well in the past. while the ICICI limits daily transfers to $5000 a day. After completion of a money transfer transaction. five times more than the SBI¶s.somewhat different. The SBI does not limit daily international transfer amounts. . The SBI is a government owned bank (public sector). The SBI bank pays a higher percentage on deposits than the ICICI bank. the ICICI has seen very good performance. The financial years between 2001-2002 and 2005. especially financially. while ICICI is a privately owned bank (private sector). and there is a daily limit of $5000 that can be transferred a day. in recent years. 3. in terms of deposits. and 2006. Its deposits grew by 200 percent. This trend means that ICICI¶s growth will eventually overtake SBI¶s in the future. which is less than 25 years old. and while SBI¶s revenue grew by 30 percent. the exchange rate can only be known after five days. 2. saw very strong gains for the ICICI bank. almost edging out the SBI in every aspect. the ICICI bank¶s revenue grew by seven times that percentage. The SBI is much older (more than 200 years old) and more established than the ICICI. 4.