CONTENTS

1. 2. ABSTRACT INTRODUCTION 1.1 1.2 INTRODUCTION TO ORGANISATION INTRODUCTION TO ENVIRONMENT 2.2.1. 2.2.2. 3. SOFTWARE USED ( FEATURES ) HARDWARE USED

(SERVER SIDE /CLIENT SIDE FULL SPECIFICATIONS ) REQUIREMENTS ANALYSIS 1.3 PROBLEM ANALYSIS 1.3.1 3.1.2 3.1.3 3.1.4 1.4.1 1.4.2 1.4.3 FUNCTIONAL REQUIREMENTS NON – FUNCTIONAL REQUIREMENTS SCENARIOS USECASES TECHNICAL FEASIBILITY OPERATIONAL FEASIBILITY ECONOMICAL FEASIBILITY 1.4.3.1.1 COST – BENEFIT ANALYSIS 3.3 PROPOSED SYSTEM 3.4 PREPARATION OF REQUIREMENT SPECIFICATIONS 3.4.1 SOFTWARE REQUIREMENT SPECIFICATION 4. SOFTWARE DESIGN 4.1 OBJECT ORIENTED DESIGN METHODOLOGY 4.1.1 4.1.2 INTRODUCTION DESIGN TOOLS UTILISED 4.1.2.1 ACTIVITY DIAGRAMS 4.1.2.2 SEQUENCE DIAGRAMS 4.1.2.3 CLASS DIAGRAMS 4.1.2.4 OBJECT DIAGRAMS 4.1.2.5 STATE TRANSITION DIAGRAMS 5. DATABASE DESIGN 1.5 INTRODUCTION 1.6 E - R DIAGRAMS 1.7 NORMAL FORMS IMPLEMENTED 1.8 TABLE DESCRIPTIONS 6. TESTING 1.9 STRUCTURAL TESTING ( WHITE BOX )

1.4 FEASIBILITY STUDY

1.9.1 1.9.2 1.10.1 1.10.2 7.

INTRODUCTION LIST OF TEST CASES PREPARED INTRODUCTION LIST OF TEST CASES PREPARED

1.10 FUNCTIONAL TESTING ( BLACK BOX )

FORMS DESIGN 1.11 INPUT FORMS DESIGN ( MANUAL ) 1.12 OUTPUT FORMS DESIGN ( MANUAL )

8. 9.

IMPLEMENTATION / USER INTERFACE 1.13 ALGORITHMICS / NAVIGATIONAL DESCRIPTION CONCLUSION

10. BIBILIOGRAPHY 11. APPENDIX 1.14 ANNEXTURE - I ( SCREEN LAYOUTS ) 1.15 ANNEXTURE - II ( SAMPLE CODE ) 1.16 ANNEXTURE - III ( REPORTS ) 1.17 ANNEXTURE - IV (GLOSSARY )

1.ABSTRACT
The system deals with providing online support to the people who are facing problems with various software technologies. Problems with the current system, there is a communication gap between the customer and the organizations. People generally don’t know the name of the sites of all organizations to post their problem.

Customer usually face some problem while posting the bugs occurred in different software’s as they have to post their bugs to different sites individually and there is no surety of quick response from the organization. Few organizations may not be interested in responding to the customer problems. So in order to overcome all these limitations and to meet all their requirements, the current process is replaced with this application.

Ship Planning Systems for various ports in Europe. in fact. when the first training programme was held. CMC Limited offers a wide range of Education & training Services both in India and abroad. CMC. CMC’s Education& Training Programme includes short term introductory level courses of one to three weeks duration for all ranges of users & IT professionals and long term certificate / diploma courses for both beginners& IT professionals. is one of the first companies in Information Technology to offer such a programme.2. Traffic Management System of Bhilai Steel Plant and Scheduling for London Underground. . CMC has executed a large number of turnkey IT projects the – like the world over Passenger Railway Reservation System for Indian Railways. INTRODUCTION 2.1 INTRODUCTION TO ORGANIZATION CMC Limited is India’s largest one point computer support company providing a complete range of services. CMC took the lead in this field in 1978.

with this horizontal expertise in Information Technology . It is this totality of expertise that has enabled CMC to develop a variety of superior IT products & to execute a number of complex and challenging projects not only in India but also in Europe .America . offers users both in India & Abroad a range of services& solutions in areas like Systems Design &Development .1978 . Ministry of EXTERNAL AFFAIRS . as well as service industries such as Banking . on-line systems . The first challenge came just one year later in November 1977 . IBM announced that it would cease its maintenance and support Indian Computer Community. India’s leading Information Technology Company . It was at the juncture that . Multivendor networking . training . Officers of the INDIAN ADMINISTRATIVE . installation.East Asia . FIRST CHALLENGE :CMC Limited commenced operation as “COMPUTER MAINTENCE CORPORATIONS ” in October 1976 . the WORLD BANK . THE BEGINNINGS:CMC Limited . The entire majority of whom had IBM equipment was thrown into confusion. & participants from the Ministry of ENVIRONMENT & FORESTS & INDIAN BANKS. maintenance & total facilities management .networking . parallel architectures .The excellence of CMC’s training programmes has the participants from been acknowledged by COMMON WEALTH Secretariat.oil. process control image processing . data communication . is CMC’s vertical Integrated expertise in a whole range of industries both in infra structure industries like power . etc….time .Africa the Middle – East & South. Department of PERSONNEL . coal . consultancy . Members of PARLIAMENT ..Law & order & education .Systems Engineering . & transportation . the Operations in India from June .FOREIGN & POLICE SERVICES . various UNITED NATION’s Agencies . CMC has extensive & continually updated expertise in real .

1984 . CMC stepped into IBM shoes and took over the maintenance of over 800 IBM installations without any dislocation . Computer education & training programs were started. the Corporation began looking further a field. And INDONET National Computer Network began taking shape. age . CMC TODAY:While hardware maintenance continues to play a major role. size or location of their machines machines. The task was truly a staggering one but CMC faced it with confidence. RE-DIFINING PRIORITIES :It soon became evident that calling CMC a maintenance corporation did not reflect the wide scoped the fact of its that activities and services . CMC is one of the leading System Integrators in the country with multi – faceted expertise in Information Technology. regardless of the type . ‘COMPUTER MAINTENANCE CORPORATION’ became ‘CMC Limited ‘. While maintenance activities attention to other areas of computer progressed apace . CMC’s activities have advanced in many new directions. Exactly six months later .CMC took a bold decision: It offered to provide maintenance services to all users of IBM equipment in India . The R &D center pioneering at hyderabad undertook projects in the areas of contemporary technology . Computer centers were set up in different cities and a whole range of consultancy services were offered . C M C turned its support . As a part of the .it was in reorganization of in August . software India ‘s first developments in data communications &database management became one of the Corporation’s fastest growing activities. FURTHER AFIELD:Even as the maintenance operations for IBM equipment were established .

760 software engineers .Globalization activity.communication equipment as well as host systems.2.A . namely Customer Services Systems Integration. CMC cates to the IT requirements of the customers from varied fields . a subsidiary company in U. CMC revamped its communication network NDONET.S. Servlets . The need for highly specialized s/w engineering skills in the coming years has triggered increased education & Training activities .A . JDBC . Style Sheets Java .S. in terms of new Protocols . In the light Of the growth of the communication sector and its importance to the liberalized economy. CMC has acquired a Subsidary Company in the U. This will also help to gauge the performance of various business activities in terms of contribution & other measures of excellence to achieve industry standards and ultimately result in greater customer satisfaction. With 18 offices in India .2 INTRODUCTION TO ENVIRONMENT In order to design an efficient system the appropriate hardware and software requirements for this application are as follows : 2. . spread over a vast global area. Each of the vertical units in the CMC’s line of business will operate as a profit centers with increased overall productivity & accountability. 2. International Operations. INDONET & Education &Training. five Strategic Business Units ( SBUs) have been formed .1 SOFTWARE USED O/S Microsoft Windows 2000 Interface Tools :FRONT END PROGRAMMING LANGUAGES HTML . there by expanding its International activities. 800 hardware engineers . In order to give focus to the above mentioned business areas.

32 bit.2 HARDWARE USED Server side: PROCESSOR SPEED RAM HARDDISK FDD INTEL PENTIUM PROCESSOR 933 MHz 256 MB 40 GB 3.0 2.5 Inch floppy drive that possess enough backup capacity to maintain in case of system crash 512 KB. CACHE MEMORY MEMORY Input Devices: KEYBOARD MOUSE 101 Keys Samsung Output Devices: PRINTER MONITOR TVS Zenith Client side :- PROCESSOR INTEL PENTIUM PROCESSOR SPEED 933 MHz .2.SCRIPTING TOOLS BACK END SERVER Java Script Oracle 8i Tomcat 4.

The amount of traffic on the net is increasing at an alarming rate . 32 bit. connects together thousands of computers all over the world. Computers connected to the net are from many different manufacturers. Input Devices: KEYBOARD MOUSE 121 Keys Intel Output Devices: MONITOR Intel INTRODUCTION TO J2EE Internet. the world wide network of computers . computing power and capacity. The J2EE blueprint proposes the solution of . The developers at Sun Microsystems felt the need for a new programming language suitable for this heterogeneous environment and Java was the solution. The number of computers connected to the net is increasing at a rapid rate .3 GB or above 1.RAM HARDDISK FDD CACHE MEMORY MEMORY 128 MB or above 10. Today’s serve complex world of computing needs distributed applications to enterprises spread around the globe. running different operating systems & they differ in architecture .44 MB Floppy Disk Drive 512 KB.

and deployment of enterprise applications. The Java TM 2 Platform.assembly. and the database or legacy machines at the backend. the J2EE server machine. J2EE Components: The J2EE platform uses a distributed multitired application model for enterprise applications. but also your platform-independent J2EE component-based solutions are not tied to the products and application programming interfaces (APIs) of any one vendor.distributed multi tired application model for enterprise applications not only become tied to the compatible with all operating systems and types of computers but also are not products and application programming interfaces of any one vendor. . Three-tiered application that run in this way extends the standard two-tiered client and server model by placing a multithreaded application server between the client application and back-end storage. Application logic is divided into components according to function. Enterprise Edition(J2EETM) provides a component based approach to the design .J2EE multi tired applications are generally considered to be 3-tiered applications because they are distributed over three locations : client machines. reusable components. Not only can you deliver innovative business solutions to market Faster than ever. and Web integrated Language(XML)-based open standards and protocols. flexible transaction control . a unified security model. The J2EE services support through platform offers a multitired distributed application data interchange on Extensible Markup model. in the multi tired J2EE Although J2EE Application can consist of the 3 or 4 tiers. development . and the various application components that make up a J2EE application are installed on different t machines depending on the tier environment to which the application component belongs. Vendors and customers enjoy the freedom to choose the products and components that best meet their business and technological requirements.

it must be assembled into a J2EE module and deployed into its container.contained functional s/w unit that is assembled into a J2EE application with its related classes and files that communicates with other components. and other complex low level details . . enterprise bean . or application client component can be executed . In addition the J2EE server provides underline services in the form of a container for every component type because you do not have to develop these services yourself . resource pooling . multi threading . Enterprise Java BeansTM (EJBTM ) components (enterprise beans) are business components that run on the server.based and platform .J2EE applications are made up of components. The component . A J2EE component is a self . The J2EE specification defines the following J2EE components: 1 Application clients and applets are components that run on the client Java servlet and Java Server PagesTM (JSPTM ) technology components are web components that run on the server. Before a Web .independent J2EE architecture makes J2EE applications easy to write because business logic is organized into reusable components. CONTAINER SERVICES :Containers are the interface between a component and the low . 2 3 J2EE CONTAINERS: Normally .level platform – specific functionality that support the component . thin-client multitiered applications are hard to write because they involve many lines of intricate code to handle transaction and state management. you re free to concentrate on solving the business problem at hand.

transaction Management . CONTAINER TYPES :J2EE Server : It is the run time portion of a J2EE product. . Here are some of the high-lights : 1 2 The J2EE security model lets you configurate Web-Component or enterprise bean so that system resources are accessed only by authorized users. a client invokes methods on it as if it were in the same virtual machine . After an enterprise bean is created . Web components and their container run on the J2EE server. A J2EE server provides EJB & Web containers. 4 The J2EE remote connectivity model manages low – level communication between clients and enterprise beans. The J2EE transaction model lets you specify the relationships among methods that make up a single transaction so that all methods in one transaction are treated as a single unit. including services such as security . and remote connectivity . Container settings customize the underlying support provided by the J2EE server. Web Container: Manages the execution of JSP page and Servlet components for J2EE applications. Java Naming & Directory interface TM (JNDI) lookups . 3 JNDI lookup services provide a unified interface to multiple naming and Directory services in enterprise so that application components can access Naming and Directory services. Enterprise Java Beans (EJB) Container : Manages the execution of Enterprise beans for J2EE applications Enterprise Beans & their container run on the J2EE server.The assembly process involves specifying container settings for each component in the J2EE application and for the J2EE application itself.

and everybody has access to the latest version. Using JDBC. It consists of a set of classes and interfaces written in the Java programming language. JDBC is often thought of as standing for Java Database Connectivity. INTRODUCTION TO JDBC JDBC is a java API for executing SQL statements. Java being robust. Consists of a web browser and a Java plug-in running on the client together. put it on the server. .Application Client Container : Manages the execution of application client components . Applet Container : Manages the execution of applet. The combination of Java and JDBC lets a programmer to write it once and run it anywhere. Send SQL statements. it is easy to send SQL statements to virtually any relation database. One can write a single program using the JDBC API.Application clients and their container run on the client. is an excellent language basis for database applications. JDBC provides standard API tool/database developers and makes it possible to write database application using a pure Java API. and the program will be able to send SQL statements to the appropriate database. A programmer can write or update once. secure. Process the results. easy to understand and automatically downloadable on a network. JDBC makes it possible to do three things: 1 2 3 Establishes a connection with a database.

. and actions. and developers can simply request the page themselves when first installing it if they want to be sure that the first real user doesn't get a momentary delay when the JSP page is translated to a servlet and the servlet is compiled and loaded. We normally give the file a .jsp extension. You then enclose the code or the dynamic parts in special tags. Note also that many Web servers let you define aliases that so that a URL that appears to reference an HTML file really points to a servlet or JSP page. and otherwise control the behavior of the JSP engine. there are three main types of JSP constructs that you embed in a page: scripting elements. Scripting elements let you specify Java code that will become part of the resultant servlet. using whatever Web-page. This is normally done the first time the page is requested. directives let you control the overall structure of the servlet. behind the scenes. most of which start with "<%" and end with %>". and actions let you specify existing components that should be used. the JSP page just gets converted to a normal servlet. directives. You simply write the regular HTML in the normal manner. Aside from the regular HTML. with the static HTML simply being printed to the output stream associated with the servlet's service method. and typically install it in any place you could place a normal Web page. Although what you write often looks more like a regular HTML file than a servlet.INTRODUCTION TO JSP Java Server Pages (JSP) lets you separate the dynamic part of your pages from the static HTML.building tools you normally use.

Code is inserted in body of servlet Declaration <%! code %> class. application. the JSP page is . config. Use the jsp:include action to include a file at be included when request time instead of translation time.class" •8 info="message" •9 errorPage="url" •10 isErrorPage="true|false" •11 language="java" <%@ Page att="val" %> servlet engine about general setup. with default values in bold. response. are: service method. session. Predefined variables are request. out.class" •2 content Type="MIME-Type" •3 isThreadSafe="true |false" Directions to the JSP page Directive •4 session="true |false" •5 buffer="sizekb|none" •6 autoflush="true|false" •7 extends="package. Code is inserted JSP Script let <% code %> in service method. <%= expression %> evaluated and placed in output.Syntax Summary JSP Element Syntax Interpretation Notes Expression is JSP Expression </jsp:expression>. Legal attributes. JSP include Directive <%@ include file="url" %> A file on the local system to The URL must be a relative one. •1 import="package. outside of Code </jsp: declaration>. and page Context Code </jsp:scriptlet>.

Warning: on some servers. use the page directive The jsp:include Action <jsp:include page="relative URL" flush="true"/> Includes a file at the time the page with the include attribute instead. application" jsp:useBean Action <jsp:useBean att=val *> . as determined by the server (usually based on the file extension).class" •5 beanName="package.class" •4 type="package. jsp:getPropert name="propertyName" y Action value="val"/> The jsp:forward <jsp:forward Action page="relative URL"/> . Possible attributes are: <jsp:useBean att=val */> or The •1 id="name" •2 scope="page|request|session| Find or build a Java Bean. either The Legal attributes are explicitly or that value comes from a request parameter.. If you want to include the file at the time the page is translated. the included file must be an is requested. Forwards request to another page.class" Set bean properties. •1 name="beanName" •2 property="propertyName|*" •3 param="parameterName" •4 value="val" jsp:setPropert <jsp:setProperty att=val*/> by designating y Action The <jsp:getProperty Retrieve and output bean properties. </jsp:useBean> •3 class="package.translated into a servlet. HTML file or JSP file..

HTML in the following four stages: • • • • Level-0 included only the basic structural elements and assured that all browsers supported all features. . interprets the meaning of these codes to figure how to structure or display a document. HTML is not invention but it is an improved version of Standard Generalized Markup Language (SGML). which can be geographical at a different location. sound. A markup language such as HTML is simply a collection of codes.HYPER-TEXT MARKUP LANGUAGE Introduction Hyper Text Markup Language is a structural markup language used to create and format a web document. A user agent. Level –2 introduced the World Wide Web as an interactive medium and the feature of fill out forms on the Internet. Importance of HTML • HTML can be used to display any type of document on the host computer. called Elements that are used to indicate the structure and format of a document. • It is a versatile language and can be used on any platform or desktop. inline. Level-3 introduced frames. Level-1 advanced features included highlighted text and graphics that were supported depending on the browser capability. usually a web browser that renders the document. video. etc.

and HTML provides tags to make the document look attractive. This helps to embed Java Server Pages within the page using some simple tags. oracle provides: Maximum performance and scalability through its unique design with the Windows NT multi-threaded architecture. etc.• The appearance of a Web page is important. • • Used to design the forms. Using graphics. ABOUT ORACLE ORACLE 9. color. oracle8 for Windows NT has been optimized to take full capabilities. fonts. can enhance the presentation of the document. Registry and Security system Central easy-touse Graphical User Interface distributed database management using oracle Enterprise Manager .0: Oracle is an object Relational Database Management Systems (ORDBMS) KEY FEATURES: Operating with in the framework of the Network Computing Architecture(NCA). Functionality of HTML in the project: As we know this is purely web-based project. different sizes. Event Viewer. User can communicate easily with server. Integration with the performance Monitor. In addition.

CLUSTER: Clusters are optional method of storing table data. An Oracle index provides a faster access path to table data. viewers synonyms. A cluster is group of tables that share the same data blocks because they share common columns and are often used together. and columns are all examples of database objects TABLE: The basic unit of storage in a relational database management system. To enforce defined business rules on a table’s data registry constraints and triggers can also be defined for a table. deleted or updated. clusters. You can create indexes explicitly to speed SQL statement execution on a table. sequences. Indexes are the primary means of traducing disk I/O when properly used. INDEX: Indexes are optional structures associated with tables and clusters. valid rows of data can be inserted into it. indexes.DATABASE OBJECTS: Some thing created and stored in a database tables. A table represents entities and relationships and consists of each or more units or information each of which consists the same kinds of values. Each may be represented by the data type as in DATE. Table information can then be queried. Once a table is created. SYNONYM: .

What they want to be done and the SQL language compiler automatically generates and perform the desired task. procedure. A SQL statement is a specific instance of valid SQL command. Because synonym is simply an alias. The SQL implemented by Oracle Corporation for Oracle is 100% complaints at the Entry Level with ANSI/ISO 9002 standard SQL data language. it requires no storage other than its definition in the data dictionary. SQL STATEMENTS: All operations performed on the information in an oracle database are executed using SQL statements. A statement consists of partially of SQL reserved words.A synonyms is an alias for any table. Oracle SQL statements are divided into the following categories: • • • • • • • Data Manipulation Language Statements(DML) Data Definition Language(DDL) Transaction Control Statements Session Control Statements System Control Statements Embedded SQL Statements PL/SQL . snapshot. SQL is a non-procedural language. or package. IBM Research development and defined SQL and ANSI/ISO have refined SQL as the standard language for relational database management systems. SQL OVERVIEW: SQL is a very simple. used to describe in SQL. view. database accesses language. yet powerful. which have special meaning in SQL and cannot be used for any other purpose. functions. sequence.

A stored procedure is a PL/SQL block that oracle stores in the database and can be called by name from an application. If your applications call a stored procedure is retrieved from the database and processed by the PL/SQL engine in Oracle. STORED PROCEDURES: ORACLE allows you to create and call store procedures. with PL/SQL. program units such as procedures. To mix SQL statements with procedural constructs. PL/SQL blocks can appears wherever SQL statements can appear. PL/SQL program units generally are categorized as anonymous blacks and stored Procedures. When you create a stored procedure oracle passes the procedure and stores its passed representation in the database. Oracle also allows you to create and store functions.PL/SQL is oracle’s procedural language extension to SQL. You can call stored procedures from applications developed using these tools: • • • • • Oracle pre compilers Oracle call interface SQL*Module2 SQL* Plus Server Manager ORACLE ENTERPRISE MANAGER: . In many applications. functions and packages. Any anonymous block is a PL/SQL block that appears within your applications and it is not named or stored in the database.PL/QSL enables you.

With the introduction of several new Oracle 9 features. Oracle Server can now be considered as a powerful Object Relational Database Management System(ORDBMS). either an anonymous block or another stored procedure. • Large database: ORACLE supports the largest of databases. The C routine executes in a separate address space from that of Oracle server. To make efficient use of expensive hardware devices it allows full control of space usage. ORACLE provides efficient and effective solutions for the major database features. A trigger can include SQL and PL/SQL statements to execute as a unit and can invoke stored procedures. program objects and sub programs into a package. TRIGGERS: Oracle allows you to define procedures that are implicitly executed when an INSERT. The market-leading DBMS in use today is Oracle Corporation’s Oracle Server. also known simple as ORACLE. These procedures are called database triggers.You can also call stored procedures from another PL/SQL block. Packages can be complied and stored in an oracle8 database. or DELETE statement is issued against the associated table. • Many concurrent database users: Concurrent database users mean many users operating a variety of database . space management control potentially hundreds of gega bytes in size. PACAKAGES: PL/SQL lets you bundle logically related types. where their contents can be shared by multiple applications. UPDATE. EXTERNAL PROCEDURES: PL/SQL procedures executing on an Oracle server call external procedures of function that is written in the c Programming Language and stored in a shared library.

• High transaction processing performance: A transaction is a set of instructions. These features make it easy to manage even the most complex design for data access. • Manageable security: To protect against unauthorized database access and use . Oracle provides fail-safe security features to limit and monitor data access. Oracle maintains the preceding features with a high degree of overall system performance. • High availability: At some sites. Oracle works 24 hours a day with no down limit to limit database throughput.Applications simultaneously on the same data. Database users do not suffer from slow processing performance. which have to be executed at one instance. • Portability: Oracle software is ported to work under different operating systems and is the same on all systems. By managing concurrent minimizes data contention and guarantees data database users Oracle concurrency. Applications developed for Oracle can be ported to any operating system with little modification. • Compatibility: Oracle software allows different types of computers and operating systems to share information across networks. • Controlled availability: Oracle can selectively control the availability of data at the database level and sub database level. • Database enforced integrity: . Normal system operations such as database backup and partial computer system failures do not interrupt database use.

yet receive the advantages of local database 3.Oracle enforces data integrity. .The person responsible for the requirements analysis is often called the analyst. Distributed systems have the same degree of user transparency and data consistency as non-distributed systems. • Distributed database systems: For computing environments that are connected via networks. the costs of coding and managing checks in many database applications are eliminated.  A client and a developer  A communication gap The goal of requirements specification phase is to produce the software requirements specification document ( RAD ) . not how the system will achieve its goals . identifying the missing functions with an intention to improve it through better methods and procedures . REQUIREMENT ANALYSIS The analysis is the process of understanding the system at a greater depth . As a result. The Requirement analysis is done in order to understand the problem the Software system is to solve. Requirements analysis is on identifying what is needed from the system. “business rules” that dictate the standards for acceptable data. Oracle combines the data physically located on different computers into one logical database that can be accessed by all network users.

Some people use it for writing letters.the formats of inputs and outputs and all design constraints that exist due to political. Like this computers are useful for almost everyone in something or the other way. The phase ends with validation of the requirements specified in the document validation is often done through “ requirement review “ . economic. 3.1 PROBLEM ANALYSIS CURRENT SYSTEM Now a days.representatives of the client critically review the requirements specifications.In this phase we study the system and observe the problem of existing system and think how to cover the problems ( problem analysis ) . they may or may not be aware of computers and more importantly when they are using the software products of different vendors. environment and security reasons. When people are working with computers. sending mails etc. almost everyone is using computers. . There are two major activities in this phase  Problem understanding or analysis  Requirement specification The requirement document must specify all the functional and performance requirements . Few people use it for developing applications and few people use it for entertainment purpose. they may face some problems. in which a group of people including . the users may not get a proper solution immediately and sometimes it would also take a very long time to get a solution for his/her problem. If such is the case.

Problems with the current system there is a communication gap between the customer and the organizations. So in order to overcome all these limitations and to meet all their requirements the current process is replaced with this application. 4 5 There is no surety of quick response from the organization.Few organizations may not be interested in responding to the customer problems . the current process is replaced with this application Purpose : . The concerned organization will then provide a solution for his/her problem within a period of time. the users have to contact the concerned organization that has provided the software and tell their problem. Customer face problem while posting their bugs occurred in different software as they have to post their bugs to different sites individually. Problems with the Current System 1 2 3 There is a communication gap between the customer and organizations.So in order to overcome all these limitations and to meet all their requirements . Abstract: The system deals with providing online support to the people who are facing problems with various s/w technologies. People generally don’t know the sites of all the organizations to post their bugs.For getting proper solutions. Few organizations may not be interested in responding to the customers. Customer usually face some problem while posting the bugs occurred in different s/w as they have to post their bugs to different sites individually there is no surety of quick response from the organization . People generally don’t know the name of the sites of all organizations to post their problem.

The main objective of preparing this will be a guide in the other phase. It also describes the system . The purpose of “24X7 FIRMWARE SERVICES” to provide the solution for the bug posted by the customer within no time. Definitions & Abbrevations: Not applicable necessary and will not make any alterations without the References : Not applicable Developers Responsibilities Overview: 1 2 3 Developing the System Testing the product at developers and users place Installing the software . It is meant validating the for use by the developers and will be the basis for interfaces of the detailed document is to give a description of the analysis and requirements for the system to be automated and this final delivered system. The system should provide the solution to the customer in possible proposed date.The purpose of this document is to display all the external requirements for the “24X7 FIRMWARE SERVICESES “. Any changes made to the requirements in the future will have to go through a formal change approval process. Scope : This document is the only one that describes the requirements of the system. The developer is responsible for asking for clarifications where permission of the client. The manager should be able to organize the entire bug efficiently and assign the bug to the concerned technical person.

1 FUNCTIONAL REQUIREMENTS General Description Of Inputs & Outputs: The system will be getting input from registered users from various locations.4 5 6 7 Conducting the users training Maintaining the System Listening the Clients periodically to know the status of the product Any changes thereafter should be followed by testing and implementation 3. . The technical services status will be displayed at client station when the user supplies valid user name and password. Every registered user will be allotted with a user name and password.1. Requirements: 1.

Technicalpersons.2. Valid username Password After successful login. Solutions are provided as online basis. managers and technical persons. To add a new Technical person under Manager. of 1 Manager Registration.Bugs. To add a new Manager. For every product there will be a concerned manager who will take care of posting the problem to the concerned technical person. the administrator is provided with the following options.Managers. Administrative Module The system should accept the following as input from Administration organization for successful login. The administrator has to register the details of products. which require some data entry 1 2 3 4 To add a new Product.This takes the following as Input Manager Name Password Address Phone Email .Administrators. Customers.Solutions. Products information will be maintained. To view Reports. 3.

a unique ID is generated to uniquely identify that particular technical person. 1 Technical Person Registration. a unique ID is generated to uniquely identify that particular manager.After submitting all the details.This takes the following as Input Product name Version Vendor name Manager-id After submitting all the details. ID will be generated which is given to the products. 2 Product Registration.This takes the following as Input Technical person Name Password Address Phone Email Manager-id Status After submitting all the details. .

CID Product Name Severity Priority Summary Details OS_Using Software_List File name Post_Date After submitting all the details.Customer Module Customer Login.This module takes the following from customer as Input. . 1 Posting of Bugs . It is not validate all the above fields then the customer is allowed to enter to customer registration page. ID will be generated which is given to the bugs.This module takes the following details as Input Customer name Password It validates all the above fields and if the input given is valid then the customer is allowed to enter to customer page.

Manager Module 2 Manager Login. Details as Input BID CID TID Assignment_Date Expected_Date Technical person Module 4 Technical person Login-This module takes the following details as Input Username Password It system validates all the above fields and if the input given is valid ones then the technical persons are allowed to enter to technical person page. Password It validates all the above fields and if the input given is valid then the manager is allowed to enter to manager page. . 3 Assigning Bugs to technical person:.This module takes the following details as input manager username.This module takes the following.

2 NONFUNCTIONAL REQUIREMENTS Non functional requirements describe aspects of the system that are not directly related to the functional behavior of the system. On functional requirements include aboard variety of requirements that apply to many different aspects of the system. Performance requirements are concerned with quantifiable attributes of the system.5 Writing solutions . BID TID Solution_Desc Solution_Date Priority After submitting all the details. such as RESPONSE TIME (how quickly the system reacts to a user input). THROUGHT PUT (how much work the system can accomplish within provides the following categories of non functional . 3. ID will be generated which is given to the solutions. My system requirements.This module takes the following input.1.

such that the user can correct his Error. the System should display a meaningful error message to the user. Quality Issues Quality issues refer to how reliable. available and robust should the system be? While developing the proposed system the developer must be able to guarantee the reliability transactions so that they will be processed completely and accurately. Documentation The client is provided with an introductory help about the client interface and the user documentation has been developed through help hyperlink. IOExceptions etc. . Performance Constraints 1 2 Requests should be processed within no time. User Interface A menu interface has been provided to the client to be user friendly. The high level components in proposed system should handle exceptions that occur while connecting to database server.a Specified amount of time) AVAILABILITY (the degree to which the system is accessible when required for use) Non-functional requirements describe user-visible aspects of the system that are not directly related to functionality of the system. Users should be authenticated for accessing the requested data Error Handling and Extreme Conditions In case of User Error.

A scenario is an instance of a use case describing the concrete set of cases .The ability of system to detect failures and recovery from those failures refers to the availability of system. . their focus is on completeness.Their focus is on understandability. 3. 6 The quality requirements are requirements that are not related to the functionality of the system. Actor instances also have underlined names. Robustness of system refers to the capability of system providing information when concurrent users requesting for information. The name of the scenario is underlined to indicate that it is an instance.3 SCENERIOS A use case is an abstraction that describes all possible scenarios involved actions . The participating actor instances field indicates which actor instances are involved in this scenario. in the described functionality . 5 The entry and exit conditions are abstractions that enable developer to describe a range of conditions under which a use case is invoked. 4 The flow of events of a scenario describes the sequence of events step by step. Usecases are used to describe all possible cases. Scenarios are used as examples for illustrating common We describe a scenario using a template with three fields: 1 2 3 The name of the scenario enables us to refer to it unambiguously.1.

3.4 USECASES CUSTOMER CUSTOMER 1.LOGIN/REGISTRATION .1.

The Customer must be .POST NEW BUG 3.BUGS ASSIGNED TO TECH PERSONS BY MANAGER CUSTOMER MANAGER USECASE NAME : CUSTOMER ACTORS ACTIONS : CUSTOMER AND USER 2 :1 3 SCENARIO NAME PARTICIPATING ACTOR FLOW OF EVENTS CUSTOMER CUSTOMER 1.2.

MANAGER MANAGER 1.ASSIGNED BUGS 3.BUGS TO ASSIGN . MY PRODUCTS 2.

PLACE THE SOLUTION 2.TECH STATUS 5.VIEW COMMENTS CUSTOMER TECHNICALPERSON 6.LOGOUT TECHNICAL PERSON TECHNICAL PERSON 1.COMMENTS TECHNICAL PERSON CUSTOMER .SOLUTIONS VERIFIED BY CUSTOMER 3.4.

the current deficiencies in the user’s environment . This phase starts as soon as an user or a member of a particular department recognizes a problem and initiates a request to computerize the existing manual system or to modify the current computerized system.3.This involves preparing a list of functions that are missing or operating unacceptably in the existing .2 FEASIBILITY STUDY The feasibility study is to determine whether the system requested is feasible or not . Fact finding techniques are used to gather the required information. Before solving a problem one must know what the problem is. This may involve conducting a series of interviews to see which users are involved in and which users are affected by the proposed project. The study is carried out by a small group of people who are familiar with systems analysis and design process. The major purposes of this study are given below : 1 Identify the responsible user and to develop an initial scope of the system. This is to identify the objectives of a new system. 2 Identify system.

Alternatively .2.the analyst with the help of the vendor should confirm whether the technology is available and capable of meeting the user ‘s request and prepare a technical agreement involving these components . Operational feasibility is dependent upon determining human recourses for the project. The three major areas consider while determining the feasibility of the project are:  Technical Feasibility “24x7  Economical Feasibility  Operational Feasibility 3.3 Determine added. .1 TECHNICAL FEASIBILITY In order to develop the project it requires licensed hardware and software . we can say that the system is technically feasible. if users themselves have expressed a need for an improved system. 3.2. objectives for the new system. If not . then they will put in all efforts to see that it becomes operational. Therefore in the preminary investigation we have observed that the automation of FIRMWARE SERVICES “is feasible. This will involves some approximate estimates of the schedule and cost to build a new system. As we can develop the automated“24X7 FIRMWARE SERVICES” using the existing technology .2 OPERATIONAL FEASIBILITY Once it is determined that the system is both technical and economically feasible then it has to be seen if it is operationally feasible .The analyst must find out whether current technical resources available in the organization is capable of handling the user requirements. Technical feasibility is a study of whether we can develop the project using existing technology. This involves preparing a list of existing functions which are to be reimplemented and new functions that are to be 4 Determine whether it is feasible to automate the system.

2.then the system is not economically feasible and the project should not proceed any further. 3. Economical feasibility is calculating the difference between the manual system and proposed system economies. Thus this is also operationally feasible.2. where the developers must give cost estimates to a is in bidding for potential client for the .2. In this system .We can achieve operational feasibility if the operator has minimum computer knowledge to operate the software .A more practical use of these estimates software projects.This can be easily achieved in this system.1 COST – BENEFIT ANALYSIS The primary reason for cost and schedule estimation is to enable the client or developer to perform a cost –benefit analysis . 3. If short term costs are not overshadowed by long term gains . the cost of proposed system is less than the manual system.3 ECONOMICAL FEASIBILITY Economic or financial feasibility is the third part of resource determination The basic resources to consider are : 1 2 3 Management time Time spent by the system analyst team Cost of doing the full systems study 4 5 Estimated cost of hardware Estimated cost of software The concerned business must be able to see the value of this investment before committing to an entire systems study.

hardware . Note :.Because of . It also has a routine query optimizer that decides how the query can be executed in most efficient way when data base file is having too many records. The system has been proposed to be developed in ORACLE 9. In the dollars cost of a person month . and human resources. we developed these databases in RDBMS like ORACLE.0 as back end using J2EE friendly interface. as front end. Specifications with uncertainty represent a range of possible final products. As we specify the system more fully and accurately .This cost – benefit analysis is not applicable in this project . Technical persons. not one precisely defined product. Products.The main objective of the proposed system is to develop a permanent database in various tables each containing Either Customers.. The accuracy of the estimate will depend on the amount of reliable information we have about the final product. details . The bulk of the cost of software development is due to the human resources needed. data retrival will be very easy and fast and can retrieve specific data according to our choice. Cost in a project is due to the requirements for software . and most cost estimation procedures focus on this aspect.the uncertainties are reduced and more accurate cost estimates can be made. which will give us user- MAIN OBJECTIVE OF THE SYSTEM: • • Storing and Maintaining large amount of data in an efficient way.development contract. the cost estimation based on this type of information cannot be accurate. 3. Administrators . The accuracy of the actual cost estimates will depend on the effectiveness and accuracy of the cost estimation procedures or models employed on the process. Bugs. On the other extreme is the point when the project is being initiated or during the feasibility study. Hence.Managers. Avoiding unnecessary redundancy in data and eliminate inconsistency by Providing .3 PROPOSED SYSTEM To solve the above mentioned inconveniences to the registered users of our site we came with “ 24X7 FIRMWARE SERVICES “ . Solutions etc.

1 2 Providing more user-friendly screens. 2. Providing integrity constraints and validation checks during the data entry.The manager should have working knowledge on computers. So to use the system. he will have less interaction when compared to manager. Product Function Overview: This product interacts with mainly three entities i. Manager and Technical person. even though the Administrator uses it.With this package . 3 Integrating all the modules for the future implementation of the system This package for “24X7 FIRMWARE SERVICES” provides the convenient facility for the above stated process of maintaining upto date information of “technical support services” . .The manager should know how to use an operating system for running application. Customer. User Characteristics: The main user of the system is the Manager.validations. the manager should have the knowledge of the following topics: 1.e. the required task can be carried out easily and in less time.

requirement specification The requirement specification phase terminates with the production of the validation software requirement specification document. 1. problem or requirement analysis 2.3. “A procedure for identifying requirements can there for be at best set of guidelines.Thus the output of the phase is a set of formally specified requirements which hopefully are complete and consistent .into a formal document ( the output of the requirements phase) .4 PREPARATION OFREQUIREMENTSPECIFICATIONS 3.while the input has none of these properties.4.1 SOFTWARE REQUIREMENT SPECIFICATION Software requirement specification (SRS) is the starting point of the software development activity. The SRS means translating the ideas in the minds of the clients (the input ) . . The requirements specification phase consists of two basic activities.

the users . 3.which can considerably reduce cost.indeed SRS forms the basis of software development. Careful development of an SRS can reveal omissions.Providing a reference for validation of the final product . There is a communication gap between these person. Establishing the basis for agreement between the client and supplier on what the software product will be reducing the development cost. inconsistencies and misunderstanding early in the development cycle . A basic purpose of SRS is to bridge this communication gap.The SRS assists in determining if the software meets the requirements . SRS is the medium through which the client and user needs are accurately specified . The preparation of the SRS forces rigorous specification of the requirements before the design begins. 2. A good SRS provides many benefits. the developer. Some of the goals it accomplishes are : 1. An important purpose of the process of developing an SRS is helping the client to understand their own needs.Role of SRS:Thus there are three major parties interested in a new system – the client . .

In the second level. the specifications of the of these modules and how the modules should be interconnected. the internal design of the modules . This is what is called system design or top-level design. Design is essentially a bridge between requirements specification and the final solution satisfying the requirements. Design specifies how to accomplish the same.4. the specifications of the of these modules and how the modules should be interconnected. or how the specifications of the module can be satisfied is described upon. The First level produces the system design . It focus is on depending which modules are needed for the system. This design level is often called detailed design or logic design. SOFTWARE DESIGN It is a process of planning the new or modified system. how the components interact with each other. The Design process for software systems has two levels. The design of a system is essentially a blue print or a plan for a solution for the system. At the first level the focus is on depending which modules are needed for the system. . Analysis specifies what a new or modified system do. which defines the components needed for the system.

Viewproducts.Solution of the Bug .CONTEXT LEVEL DIAGRAM UserName.Password.Registration Details PostNewBug.comments Details . Techstatus.Comments Details UserName.Password Details Bugs and Assignment .

View Products Manager Report Technicalperson Report Product Report New Products.Password Handled Solutions.managers.Customers Report UserName.Technicalperson Details.View Reports Solution Report CUSTOMER LEVEL DFD CUSTOMER Update Details S SOLUTION BUG Update Details New/Registered Customers Details Update Details .

MGR Assignment Of Bug Details ADMIN New Details Update Details Update Details Update Details PRODUCT

Providing Solution For bugs UpdateDetails Solutions Update Details Solutions Product Report Solution Report customer Report Manager Report Technical person Report

CUSTOMER LEVEL DFD

EXPANSION OF PROCESS - 2

BUG

New Details

Update Details

Customer name,

Password Valid BID

SOLUTION

Getting Details

COMMENTS

New Details

Update Details

ADMINISTRATOR LEVEL DFD

EXPANSION OF PROCESS - 5

Product New Details Update Details

Adname, Password Valid New Details
MGR

Getting Details

TECH_PER

New Details

Update Details

4.1 OBJECT

ORIENTED DESIGN METHODOLOGY 4.1.1 INTRODUCTION

Design Goals The definition of design goals is the first step of system design. In our proposed system the goals identified are reliability, fault tolerance, security and modifiability. “24X7 FIRMWARE SERVICES” should be reliable; fault tolerant to loss of connectivity of server as well as it should be secure and can be modified later by any software developers. Performance Criteria

Hence it should be kept into the consideration that every customer can easily interact with the system. Cost Criteria It includes development cost. End User Criteria The proposed system supports the work of all the customers throughout the world. Maintenance Criteria The proposed system is extensible i.e. As the proposed system will be developed using software. Administration costs are required to administrate the system. new features can be added to the system and also it is easily modifiable and portable i. deployment of it requires certain amount. Dependency Criteria The proposed system must handle both low level and high-level exceptions with appropriate alert messages. it is possible to adapt software developed for this system to different platforms. SUBSYSTEM DECOMPOSITION The developed system can be divided into following modules Customers: . deployment cost. There should be no loss of information given by the customer regarding their bugs.. hence it can be developed with minimum costs. maintenance cost and administration cost. managers should be able to handle the bugs in an efficient manner and provide the response as quickly as possible.e. Maintenance costs required performing enhancements to the system.The proposed system “24X7 FIRMWARE SERVICES” should have fast response while customers are posting their bugs. As the proposed system is “24X7 FIRMWARE SERVICES”. which is free ware.

1 2 3 4 5 Managers: 6 7 8 9 10 11

Customers Registration Customer Login Posting their bugs Viewing Solutions Writing Comments

Manager Registration Manager Login Viewing Assigned bugs Assigning Bugs to Technical Persons Viewing Comments Viewing Technical Persons Status.

Technical Persons: 12 13 14 15 Technical Person Registration Technical Person Login Viewing Bugs Writing Solutions for the Bugs

Subsystem Services Customers

Customer Registration - The aim of this module is to provide all the details of the customers so that by providing all the details, he can get registered with this web site. After registering, the customer will be getting a unique id. Using that unique id the customer can logon to this web site. Customer Login - The aim of this module is that the customers with their login ID and password can now logon to the Systems and use the service. Posting Bugs - The aim of this module is to provide all the details of the occurred bugs by the customer and post the complete details to the manager. Viewing Bug solutions - The aim of this module is to provide an interface to the customer to view the solutions of his posted bugs. Writing comments - The aim of this module is to provide an interface to the customer to comment on the given solution provided by the technical person. Managers Manager Registration - The aim of this module is to provide all the details of the managers so that by providing all the details, the Administrator can register the manager and after registering each manager provided with a unique ID. Manager Login - The aim of this module is that the managers with their login ID and password can now logon to the System and use the services provided to him. Viewing Bugs - The aim of this module is to provide an interface to the manager to view the bugs along with the details posted by the customers. Assigning Bugs to Technical Person - The aim of this module is to provide an interface to the manager to assign the bugs posted by the customers to the concerned technical person who are working under him. Manager should also confirm that the technical person should be free, before assigning to him. Viewing Comments - The aim of this module is to provide an interface to the manager to View the comments posted by the customers on the specific solution. This will be useful for the manager to know whether the bug was rectified by the given solution.

Viewing Technical Person Status - The aim of this module is to provide an interface to the manager to View the present status (i.e. FREE or BUSY) of all the technical persons who are working under him. Technical persons Technical Person Registration - The aim of this module is to provide all the details of the technical person so that by providing all the details, the Administrator can register the technical person and after registering, each technical person is provided with unique ID. Technical Person Login - The aim of this module is that the technical person with his login ID and password can now logon to the System and use the services provided to him. Viewing Bugs- The aim of this module is to provide an interface to the technical person to view the bugs along with the details assigned by his manager. Writing Solutions for the Bugs - The aim of this module is to provide an interface to the technical person to write the solution for the specific bug along with the priority. Access Control and Security The proposed system should perform the required authentication mechanisms and also provide security by using server side validations for login and also by handling exceptions. Boundary Conditions To decide how the system is started, initialized, and shut down and we need to define how we deal with major failures, such as data corruption, whether they are caused by a software error or a power outage we need to examine the boundary conditions.

4.1.2 DESIGN TOOLS UTILISED
The goal of UML is to provide a standardized notation that can be used by all object –oriented methods and to select and integrate the best elements of precursor notations. The system development focuses on 3 different models of the system.

1) FUNCTIONAL MODEL: - represented in UML with use case diagrams

associations & operations.describes the functionality of the system from the user point of view. state chart diagrams & activity diagrams describe the internal behavior of the system. 2) OBJECT MODEL:-represented in the UML with class diagrams describes the structure of the system in terms of objects. attributes. FUNCTIONAL MODEL (USE CASE DIAGRAMS) (Functionality of the System) UML OBJECT ORIENTED DIAGRAMS (CLASS DIAGRAMS) (Structure of the system interms of objects) DYNAMIC MODEL SEQUENCE DIAGRAM STATECHART DIAGRAM ACITIVITY DIAGRAM . where as state chart diagrams describes behavior in terms of states of an individual object & the possible transactions between the states. 3) DYNAMIC MODEL: . Sequence diagrams describes behavior as a sequence of messages Exchanged among a set of objects..represented in UML with sequence diagrams.

The completion of these operations trigger a transition to another activity.2.1. They are similar to flow charts. Activities are states that represent the execution of set of operations . In order to solve a particular problem what are the resources required and the order in which they are arranged to perform that activity. Activity diagrams are used to represent control flow and data flow. ACTIVITIES .1 ACTIVITY DIAGRAMS An activity diagram describes the system in terms of activities.4.

TRANSITION BETWEEN ACTIVITIES SYNCHRONISATION OF THE CONTROL FLOW 4.2. Actor initiating the process is shown in left column. . Each column represents the objects that participate in the interaction Labels on solid arrow represent message names and may contain arguments. They are useful for identifying additional objects that Participate in the usecases. These represent the interaction that take place among objects. We call objects involved in the usecases as participating Objects.2 SEQUENCE DIAGRAMS Sequence diagrams are used to formulate the behaviour of a system and visualize communication among objects.1.

multiplicity and aggregation. attributes.2. CLASS:A class is nothing but a collection of objects that shares a set of attributes and functions. MESSAGES ACTIVATIONS / EXECUTING METHODS 4. Developers are mainly responsible for performing any modifications .This is a tool used for structured system design the output of structured system design is system design document (SDD) which specifies the models of different classes and the modules involved and the relationship among the modules . Class diagram Describe the system in terms of objects. roles. operations. association and Links. Classes are abstracting that specifies the attributes and the behavior of set of Objects. In this developed system the different classes we identified are:  EMPLOYEE EDUCATION EXPERIENCE .1. Classes are the abstraction that Specifies the common structure and behavior of the set of objects.3 CLASS DIAGRAMS We use class diagrams to describe the structure of the system in terms of classes and objects.If new cases are added they are represented in the right column showing Receiving the messages. Classes are represents by a rectangle. classes.

These links are established between different classes in the system. Such an association is called an association class and is depicted by a Class symbol that . OPERATIONS:Operations are specified what are the actions that are being performed in the System.PASSPORT PROJECTS OBJECTS:Objects are entities that encapsulate state and behaviour. Associations is similar to classes in that they can have attributes and operations attached to them. The link is represented by a straight line. ( ________ ) ASSOCIATIONS:Associations are the relationship between classes and represents groups of links. In this system the operations are 4 5 6 7 8 Adding a new record Deleting the existing record Updating the existing record Viewing the related record (ADD) (DELETE) (UPDATE) (VIEW) Clear the records to enter a new record (CLEAR) LINK:The link represents the connection between two objects.

Role clarifies The purpose of association. The roles are represents by strict figures. In this system the identified roles are:  USER /CUSTOMER MANAGER TECHNICAL PERSON ADMINISTRATOR . Labelling the end of associations with roles allows us to distinguish among the multiple associations originating from a class. ( ----------) MULTIPLICITY: . This set of integers is called multiplicity of different types of associations such as :  ONE –TO – ONE ASSOCIATION  ONE – TO – MUCH ASSOCIATION  MANY –TO –MUCH ASSOCIATION association end.(*) Each end of an association can be labeled by a set of integers indicating number of links that can legitimately originate from the instance of the class connected to the association end.contains the attributes and operations and is connected to the Association symbol with a dashed line. The multiplicity supports ROLE:Each end of the association can be labeled by a string called role.

AGGREGATION:UML provides a concept of aggregation denoted by a simple line with a diamond at the end of the association......* ...... 1......* 1…………….

2.1.4 OBJECT DIAGRAMS .1……………* 1…………1 4.

5 STATE TRANSITION DIAGRAMS .2.1.4.

5. DATABASE DESIGN 5.1 INTRODUCTION .

Has automatic intelligent backup and recovery Procedure for data. A schema defines the database and a subschema defines the portion of the database that a specific program will use. which organizes all information (database) between the users. which is responsible for placing data on the magnetic storage devices. Database Administrator: A database administrator is a block of code loaded into memory. The DBMS is a bridge between the application program. Characteristics: 1 2 3 Represents complex relationships between data. The DBA takes care of the following things: • • • • • Updating database Retrieving the data Accepting the queries Enforces security Enforces data integrity specifications . built and populated with data for a specific purpose. 4 5 Enforces data access authorization. and the operating system of the computer. A database management system provides flexibility in the storage and retrieval of data. Keeps a centralized data dictionary for the storage of information retaining to data and its manipulation. Keeps control on data redundancy. designed.Data Base: A database is a collection of data with some inherent meaning. which determines what data are needed and how they are processed.

constraints of data integrity information concerning authorization and the boundaries for recovery of units. . Delete: Any operand that describes the results of a single retrieval operation is capable of being changes to be made to application program. Insert. Data language: A relational database management may support many types of languages for describing data and accessing the database. Catalog Facility: A logical description of a relational database represented in the same manner as pre ordinary data. the definition of views. View Updatability: Any view that can be defined using combination of base tables that are theoretically updateable is capable being updated by the relational database management system. However there must be at least one language that was ordinary character strings to support the definition of data. null values for numeric data must be distinct from the zero or any other numeric value for character data it must be different from string of blanks or any other character value. This is done so that facilities of the relational management system itself can be used to maintain database description.• • • Managing data sharing Optimizing queries Managing system catalogs Representing of Null Values: The database management system has a consistent method for representing null values. Update. the manipulation of data. For example.

1 INTRODUCTION 5.DATABASE DESIGN 5.2 E-R DIAGRAM .Logical Data Independency: Changes made to table the so not modify and data stored in the table do not require changes to be made to application program 5.

5.3 NORMAL FORMS IMPLEMENTED .

To increase the access specification and storage structure. A table is in BCNF iff every non trivial left irreducible FD has a candidate key as its determinant. NOTE:- .Advantages of normalization:1. .To reduce the redundancy 2.Normalization :It is the process of splitting the database into some more desirable form by reducing the redundancy. Boyce-codd Normal Form:A table is in BCNF iff the only determinants are candidate keys. Third normal Form :A relation or a table is said to be in third Normal form if it is in second normal form and every non key attribute is transitively dependent on the primary key of the relation. Second Normal Form :A relation or a table is said to be in second normal form if and only if it is in first normal form and every non-key attribute is fully dependent on the primary key of the relation. First Normal Form :A relation or a table is said to be in first normal form if and only if all the underlying domains contain at least atomic values.

on thorough study of our project we acquired that it has reduced and we eliminated the redundancy upto 2nd normal form.From the above considered definitions.4 TABLE DESCRIPTIONS DATA DICTIONARY CUST_REGI FIELD NAME CID CNAME PASSWORD ADDRESS PHONE EMAIL DATA TYPE NUMBER (4) VARCHAR2 (15) VARCHAR2 (15) VARCHAR2 (20) VARCHAR2 (15) VARCHAR2 (20) CONSTRAINT PRIMARYKEY ADMIN FIELD NAME ANAME PASSWORD ADDRESS PHONE EMAIL DATA TYPE VARCHAR2(15) VARCHAR2(15) VARCHAR2(20) VARCHAR2(15) VARCHAR2(20) CONSTRAINT MANAGER FIELD NAME MID MGRNAME PASSWORD ADDRESS PHONE EMAIL DATA TYPE NUMBER (4) VARCHAR2 (15) VARCHAR2 (15) VARCHAR2 (20) VARCHAR2 (15) VARCHAR2 (20) CONSTRAINT PRIMARYKEY . 5.

PRODUCT FIELD NAME PID PNAME VERSION VENDOR_NAME MID DATATYPE NUMBER(4) VARCHAR2(15) VARCHAR2(15) VARCHAR2(15) NUMBER(4) CONSTRAINT PRIMARY KEY FOREIGN KEY TECH_PER FIELD NAME TID TECH NAME PASSWORD ADDRESS PHONE EMAIL MID STATUS DATA TYPE NUMBER(4) VARCHAR2(15) VARCHAR2(15) VARCHAR2(20) VARCHAR2(15) VARCHAR2(20) NUMBER(4) VARCHAR2(6) CONSTRAINT PRIMARY KEY FOREIGN KEY BUG FIELD NAME BID CID PNAME PID SEVERITY PRIORITY SUMMARY DETAILS OS_USING SOFTWARE_LIST FILENAME POST_DATE ASSIGNED DATA TYPE NUMBER(4) NUMBER(4) VARCHAR2(15) NUMBER(4) VARCHAR2(30) VARCHAR2(6) VARCHAR2(30) VARCHAR2(30) VARCHAR2(15) VARCHAR2(15) VARCHAR2(15) DATE VARCHAR2(4) CONSTRAINT PRIMARY KEY FOREIGN KEY FOREIGN KEY .

. Hence. Fault: .ASSIGN FIELD NAME BID CID TID ASSIGNMENT_DATE EXPECTED_DATE DATA TYPE NUMBER(4) NUMBER(4) NUMBER(4) DATE DATE CONSTRAINT PRIMARY KEY FOREIGN KEY FOREIGN KEY SOLUTION FIELD NAME SID BID TID SOLUTION_DESC SOLUTION_DATE PRIORITY COMMENTS1 FIELD NAME BID COMMENTS DATA TYPE NUMBER(4) VARCHAR2(50) CONSTRAINT FOREIGN KEY DATA TYPE NUMBER(4) NUMBER(4) NUMBER(4) VARCHAR2(50) DATE VARCHAR2(6) CONSTRAINT PRIMARY KEY FOREIGN KEY FOREIGN KEY 6.Fault is a condition that causes a system to fail in performing its required function.Failure is the inability of a system or component to perform a required function according to its specification. It refers to the difference between actual output of the software and the correct output.It refers to the discrepancy between a computed. Error: . observed. Failure: .TESTING Testing is the phase where the errors remaining from all the previous phases must be detected. testing performs a very critical role for Quality assurance and for ensuring the reliability of software.

1) White Box (Glass Box or Structural) Testing. 2) Black Box (Functional) Testing. 1) Coverage criteria i) Statement coverage ii) Brach coverage (branch testing) iii) Path testing. (Loops can have an infinite number . Testing is classified into mainly two categories.1 STRUCTURAL TESTING ( WHITE BOX ) It focuses on logic and control structures of the module. Structural Testing is concerned with testing the implementation of the program.Levels of Testing:Client Needs Requirements Design Code Acceptance Testing System Testing Integration Testing Unit Testing Software Testing:Testing is the process of executing the software with intent to detect and finding errors. 6.

4. DFS integration. iii) Boundary conditions are tested. -"Drivers" is a dummy main program -"Stub" is a subprogram (or) a function i) Module interface is tested to see whether information is following correctly. Validation Testing (To check whether it gives required output or not). in case if no.) Unit Testing:It is carried out on individual modules of the system. Integration Testing:. . 2) Test Case Generation (Tool Support) 3) Instrumentation for Structural Testing. System Testing (To run the software developed by you in the client side. 1) Non Incremental Integration (Big Bang Test) All the modules are considered at a time and tested. 2) Incremental Integration i) Top down integration 1. Of modules are less. otherwise error correcting is complex. iv) All the independent paths are tested to examine to ensure that all statements are executed at least once. 3. Testing Strategies:1. ii) Local data structures are examined. It defines the architecture of the system. This is to take.Of possible paths). Unit Testing (module wise testing) 2. Integration Testing (To check whether it gives the required output or not).It involves combining the modules and testing the problem.

Alpha Testing:- . Configuration review (Software and Hardware aviding) 2. Bottom . Top down integration:1.2.Alpha. 2. 3. DFS) stubs are replaced one at a time with actual modules and testing is repeated. ii) Bottom Up integration. All the low level modules are combined into clusters. BFS integration. A driver is added to test the cluster. Regression Testing: It is performed to ensure that new errors are not introduced (conducting the previous test cases).Up integration:1. Drivers are replaced by original modules. The main module is tested first by adding the stubs 2. Validation Testing:1. Depending on the integration approach (BFS. Beta Testing Configuration review:This is to inspect whether the software is satisfying all the requirements of the user and also to inspect the documentation.

It is done under controlled environment of the client at the developer’s side It as an official release of the Software. 3. then the software is said to be acceptable limits. 3. Security Testing:This technique verifies the protection mechanisms of the software and decide whether the software developed can (dishonest people) Stress Testing: This technique performs the software Testing under abnormal situations Ex:.Stack Overflow. 2. division by Zero etc. System Testing: 1. Once the beta testing is complete the developer am ounces an official release of the Software.. Stress Testing. Recovery Testing:It is a technique that forces the software to fail. Recovery Testing. Beta Testing:The clients in the absence of the developer do it at parallel sides. 4. protect in proper access by the hackers . If the software recovers back automatically (or) it recovers back with minimum human intension. Security Testing. Performance Testing.

Test Case Specification 3. Test Plans Features to be tested Approach for testing Test deliverables Schedule. Main task is "High Quality of a Software with low cost" . activities that need to be performed for checking the Quality of each of the work products. Testing Process:1. Quality Assurance Plans:To ensure that final product produced is of high Quality. and the tools and methods that may be used for the SQA activities. personnel alloc. Test Case execution and Analysis. The purpose of the software Quality assurance plans is to specify all the work products that need to be produced during the project. 2. Some Quality control activities must be performed throughout the development.Performance Testing:This is to determine whether the software is satisfying the runtime needs of the user. Test unit specification 4.

6.1.1 INTRODUCTION .

2 LIST OF TESTCASES PREPARED This document describes the plan for testing the course scheduling software. White box test focus on internal structure of the components. All major testing activities are specified here.6. TEST CASE EXECUTION AND ANALYSIS: Customer Module: Test Case Condition Being Checked Expected Output Displays oracle error message Form submission Checking connection . TEST CASES: A test case is a set of input data and expected results that exercises the component with the purpose of causing failures and detecting faults. Black box test focus on input/output behavior of the component. Test cases are classified into black box test and white box test.1.

Invalid user name Read Password Read Password Redirect to Login page Redirect to customer page to Customer Valid Password Invalid Password Password length <3 Any compulsory field not selected Check the validity of the Redirect password Read Password When submitting details Login page Displays error message Displays message to select particular field Manager Module: Test Case Condition Being Checked Expected Output Displays oracle error message Redirect to Login page Redirect to Manager page to Manager Form submission Checking connection Read Password Read Password Invalid user name Valid Password Invalid Password Password length <3 Any compulsory field not selected Technical Person: Check the validity of the Redirect password Read Password When submitting details Login page Displays error message Displays message to select particular field .

Cause Effect Graphing.2 FUNCTIONAL TESTING ( BLACK BOX ) It focuses on functional requirements of the module. Boundary value analysis. . Some of the Techniques that are used for Functional Testing is: 1. 2. Equivalence class partitioning. In functional Testing the structure of the program is not considered.Test Case Condition Being Checked Expected Output Displays oracle error message Redirect to Login page Redirect to to Technical Technical Form submission Invalid user name Valid Password Invalid Password Password length <3 Any compulsory field not selected Checking connection Read Password Read Password Person page Check the validity of the Redirect password Read Password When submitting details Person Login page Displays error message Displays message to select particular field 6. 3. Test cases are decided slowly on the basis of the requirements or specifications of the program or module. and the internals of the module or the program are not considered for selections of the test cases.

1 INTRODUCTION 6.2 LIST OF TESTCASES PREPARED .2.2.6.

7. FORMS DESIGN 7.1 INPUT FORMS DESIGN .

2 OUTPUT FORMS DESIGN .7.

8. User is promoted for input data at the required fields . This is one of the important phases of system development life cycle (SDLC). It includes all those activities that take place to convert the old traditional system to take new system. . Proper implementation is essential to provide a reliable system to meet organizational needs / requirements . IMPLEMENTATION / USER INTERFACE The user interface is a user manual specifying the overall system in a very clear manner for any user to understand .

1 ALGORITHMIC / NAVIGATIONAL DESCRIPTION 9. . CONCLUSION This software presents the part of an organization work as per the requirements. Moreover help messages are provided which will help any authorized user from using the system without trouble.8. This application s/w has been developed and completed successfully and also tests successfully by taking “Test Cases”. It is user friendly and has all the needed menu options. which can be utilized by the user to perform the desired operations. specifications and conditions mentioned in the user manual.

BIBILIOGRAPHY 1. SOFTWARE ENGINEERING An Engineering Approach By Peters Pedrycz Wiely Publications 3.10 . AN INTEGRATED APPROACH TO SOFTWARE ENGINEERING By Pankaj Jalote Narosa Publications 2. COMPLETE REFERENCE .

1 ANNEXURE – I (SCREEN LAYOUTS) 11. DEVELOPING JAVA SERVLETS James GoodWill 11.2 ANNEXURE – II (SAMPLE CODE) . PROGRAMMING IN JDBC O’really publications AN INTRODUCTION TO DATABASE MANAGEMENT SYSTEM C.By Herbert Schield 4.Date Manual. MASTERING JAVASCRIPT & JSCRIPT James Jaworski 7.J.APPENDIX 11. Microsoft Press 6. 5.

3 ANNEXURE .11.III (REPORTS) 11.3 ANNEXURE .IV (GLOSSARY) .

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