1. 2. ABSTRACT INTRODUCTION 1.1 1.2 INTRODUCTION TO ORGANISATION INTRODUCTION TO ENVIRONMENT 2.2.1. 2.2.2. 3. SOFTWARE USED ( FEATURES ) HARDWARE USED
(SERVER SIDE /CLIENT SIDE FULL SPECIFICATIONS ) REQUIREMENTS ANALYSIS 1.3 PROBLEM ANALYSIS 1.3.1 3.1.2 3.1.3 3.1.4 1.4.1 1.4.2 1.4.3 FUNCTIONAL REQUIREMENTS NON – FUNCTIONAL REQUIREMENTS SCENARIOS USECASES TECHNICAL FEASIBILITY OPERATIONAL FEASIBILITY ECONOMICAL FEASIBILITY 126.96.36.199.1 COST – BENEFIT ANALYSIS 3.3 PROPOSED SYSTEM 3.4 PREPARATION OF REQUIREMENT SPECIFICATIONS 3.4.1 SOFTWARE REQUIREMENT SPECIFICATION 4. SOFTWARE DESIGN 4.1 OBJECT ORIENTED DESIGN METHODOLOGY 4.1.1 4.1.2 INTRODUCTION DESIGN TOOLS UTILISED 188.8.131.52 ACTIVITY DIAGRAMS 184.108.40.206 SEQUENCE DIAGRAMS 220.127.116.11 CLASS DIAGRAMS 18.104.22.168 OBJECT DIAGRAMS 22.214.171.124 STATE TRANSITION DIAGRAMS 5. DATABASE DESIGN 1.5 INTRODUCTION 1.6 E - R DIAGRAMS 1.7 NORMAL FORMS IMPLEMENTED 1.8 TABLE DESCRIPTIONS 6. TESTING 1.9 STRUCTURAL TESTING ( WHITE BOX )
1.4 FEASIBILITY STUDY
1.9.1 1.9.2 1.10.1 1.10.2 7.
INTRODUCTION LIST OF TEST CASES PREPARED INTRODUCTION LIST OF TEST CASES PREPARED
1.10 FUNCTIONAL TESTING ( BLACK BOX )
FORMS DESIGN 1.11 INPUT FORMS DESIGN ( MANUAL ) 1.12 OUTPUT FORMS DESIGN ( MANUAL )
IMPLEMENTATION / USER INTERFACE 1.13 ALGORITHMICS / NAVIGATIONAL DESCRIPTION CONCLUSION
10. BIBILIOGRAPHY 11. APPENDIX 1.14 ANNEXTURE - I ( SCREEN LAYOUTS ) 1.15 ANNEXTURE - II ( SAMPLE CODE ) 1.16 ANNEXTURE - III ( REPORTS ) 1.17 ANNEXTURE - IV (GLOSSARY )
The system deals with providing online support to the people who are facing problems with various software technologies. Problems with the current system, there is a communication gap between the customer and the organizations. People generally don’t know the name of the sites of all organizations to post their problem.
Customer usually face some problem while posting the bugs occurred in different software’s as they have to post their bugs to different sites individually and there is no surety of quick response from the organization. Few organizations may not be interested in responding to the customer problems. So in order to overcome all these limitations and to meet all their requirements, the current process is replaced with this application.
CMC Limited offers a wide range of Education & training Services both in India and abroad.1 INTRODUCTION TO ORGANIZATION
CMC Limited is India’s largest one point computer support company providing a complete range of services. is one of the first companies in Information Technology to offer such a programme. CMC’s Education& Training Programme includes short term introductory level courses of one to three weeks duration for all ranges of users & IT professionals and long term certificate / diploma courses for both beginners& IT professionals.2. INTRODUCTION
2. Traffic Management System of Bhilai Steel Plant and Scheduling for London Underground. CMC has executed a large number of turnkey IT projects the – like the world over Passenger Railway Reservation System for Indian Railways. when the first training programme was held. CMC took the lead in this field in 1978. CMC. in fact.Ship Planning
Systems for various ports in Europe.
on-line systems . Members of PARLIAMENT . It was at the juncture that
. India’s leading Information Technology Company .oil. the WORLD BANK .
FIRST CHALLENGE :CMC Limited commenced operation as “COMPUTER MAINTENCE CORPORATIONS ” in October 1976 . coal . Multivendor networking . as well as service industries such as Banking .. maintenance & total facilities management . offers users both in India & Abroad a range of services& solutions in areas like Systems Design &Development .East Asia . IBM announced that it would cease its maintenance and support Indian Computer Community.
CMC has extensive & continually updated expertise in real .The excellence of CMC’s training programmes has the participants from
COMMON WEALTH Secretariat. & participants from the Ministry of ENVIRONMENT & FORESTS & INDIAN BANKS. & transportation .Systems Engineering . with this horizontal expertise in Information Technology . It is this totality of expertise that has enabled CMC to develop a variety of superior IT products & to execute a number of complex and challenging projects not only in India but also in Europe . training . parallel architectures .America . Department of PERSONNEL .1978 .networking . etc….FOREIGN & POLICE SERVICES . Officers of the INDIAN ADMINISTRATIVE . The entire
majority of whom had IBM equipment was thrown into confusion. data communication . various UNITED NATION’s
Agencies . installation. the Operations in India from June . is CMC’s vertical Integrated
expertise in a whole range of industries both in infra structure industries like power . process control image processing . Ministry of EXTERNAL AFFAIRS .Law & order & education .time . The first challenge came just one year later in November 1977 . consultancy .Africa the Middle – East & South.
THE BEGINNINGS:CMC Limited .
Computer centers were set up in different cities and a whole range of consultancy services were offered .
CMC TODAY:While hardware maintenance continues to play a major role. The task was truly a staggering one but CMC faced it with confidence. Computer education & training programs were started.CMC took a bold decision: It offered to provide maintenance services to all users of IBM equipment in India . CMC is one of the leading System Integrators in the country with multi – faceted expertise in Information Technology. age . the Corporation began looking further a field. As a part of the
. regardless of the type .
FURTHER AFIELD:Even as the maintenance operations for IBM equipment were established . size or location of their machines machines.it was in reorganization of in August . C M C turned its
support . CMC stepped into IBM shoes and took over the maintenance of over 800 IBM installations without any dislocation . CMC’s activities have advanced in many new directions. Exactly six months later . The R &D center pioneering at hyderabad undertook projects in the areas of contemporary technology . software India ‘s first
developments in data communications &database management became one of the Corporation’s fastest growing activities. ‘COMPUTER
MAINTENANCE CORPORATION’ became ‘CMC Limited ‘. While maintenance activities attention to other areas of computer progressed apace . And INDONET National Computer Network began taking shape.
RE-DIFINING PRIORITIES :It soon became evident that calling CMC a maintenance corporation did not reflect the wide scoped the fact of its that activities and services .1984 .
2. there by expanding its International activities.2 INTRODUCTION TO ENVIRONMENT
In order to design an efficient system the appropriate hardware and software requirements for this application are as follows :
2. a subsidiary company in U. This will also help to gauge the performance of various business activities in terms of
contribution & other measures of excellence to achieve industry standards and ultimately result in greater customer satisfaction. in terms of new Protocols . .A . namely Customer Services Systems Integration.
In order to give focus to the above mentioned business areas. five Strategic Business Units ( SBUs) have been formed . Each of the vertical units in the CMC’s line of business will operate as a profit centers with increased overall productivity & accountability.S. CMC cates to the IT requirements of the customers from varied fields . With 18 offices in India . The need for highly specialized s/w engineering skills in the coming years has triggered increased education & Training activities . Style Sheets Java .S. 760 software engineers .A . CMC has acquired a Subsidary Company in the U. Servlets . 800 hardware engineers .2. INDONET & Education &Training. In the light Of the growth of the communication sector and its importance to the liberalized economy. spread over a vast global area.1 SOFTWARE USED
O/S Microsoft Windows 2000
Interface Tools :FRONT END PROGRAMMING LANGUAGES HTML . JDBC
.communication equipment as well as host systems.Globalization activity. CMC revamped its communication network NDONET. International Operations.
SCRIPTING TOOLS BACK END SERVER
Java Script Oracle 8i Tomcat 4.5 Inch floppy drive that possess enough backup capacity to maintain in case of system crash 512 KB.2 HARDWARE USED
Server side: PROCESSOR SPEED RAM HARDDISK FDD INTEL PENTIUM PROCESSOR 933 MHz 256 MB 40 GB 3. 32 bit.2.0
CACHE MEMORY MEMORY
KEYBOARD MOUSE 101 Keys Samsung
PRINTER MONITOR TVS Zenith
Client side :-
INTEL PENTIUM PROCESSOR
running different operating systems & they differ in architecture .3 GB or above 1. The developers at Sun Microsystems felt the need for a new programming language suitable for this heterogeneous environment and Java was the solution. Computers connected to the net are from many different manufacturers.RAM HARDDISK FDD CACHE MEMORY MEMORY
128 MB or above 10.44 MB Floppy Disk Drive 512 KB. computing power and capacity.
KEYBOARD MOUSE 121 Keys Intel
INTRODUCTION TO J2EE
Internet. connects together thousands of computers all over the world. Today’s serve complex world of computing needs distributed applications to
enterprises spread around the globe. the world wide network of computers . The number of computers connected to the net is increasing at a rapid rate . The J2EE blueprint proposes the solution of
. 32 bit. The amount of traffic on the net is increasing at an alarming rate .
Vendors and customers enjoy the freedom to choose the products and components that best meet their business and technological requirements. Not only can you deliver innovative business solutions to market Faster than ever. and deployment of enterprise applications. a unified security model.distributed multi tired application model for
enterprise applications not
only become tied to the
compatible with all operating systems and types of computers but also are not products and application programming interfaces of any one vendor.
multi tired J2EE
Although J2EE Application can consist of the 3 or 4 tiers. Application logic is divided into components according to function.assembly. the J2EE server machine. flexible transaction control . reusable components. The J2EE services support through platform offers a multitired distributed application data interchange on Extensible Markup model. development . and the various application components that make up a J2EE application are
installed on different t machines depending on the tier environment to which the application component belongs. but also your platform-independent J2EE component-based solutions are not tied to the products and application programming interfaces (APIs) of any one vendor. Three-tiered application that run in this way extends the standard two-tiered client and server model by placing a multithreaded application server between the client application and back-end storage.J2EE multi tired applications are generally considered to be 3-tiered applications because they are distributed over three locations : client machines.
The J2EE platform uses a distributed multitired application
model for enterprise applications. Enterprise Edition(J2EETM) provides a component based approach to the design .
. and the database or legacy machines at the backend. and Web integrated Language(XML)-based open standards and protocols.
The Java TM 2 Platform.
The J2EE specification defines the following J2EE components: 1 Application clients and applets are components that run on the client Java servlet and Java Server PagesTM (JSPTM ) technology components are web components that run on the server.contained functional s/w unit that is assembled into a J2EE application with its related classes and files that communicates with other components. it must be assembled into a J2EE module and deployed into its container.
CONTAINER SERVICES :Containers are the interface between a component and the low . The component . enterprise bean . multi threading . A J2EE component is a self . resource pooling . Before a Web .J2EE applications are made up of components. thin-client multitiered applications are hard to write because they involve many lines of intricate code to handle transaction and state management. and other complex low level details .based and platform .independent J2EE architecture makes J2EE applications easy to write because business logic is organized into reusable components.level platform – specific functionality that support the component . In addition the J2EE server provides underline services in the form of a container for every component type because you do not have to develop these services yourself . or application client component can be executed . Enterprise Java BeansTM (EJBTM ) components (enterprise beans) are business components that run on the server.
Normally . you re free to concentrate on solving the business problem at hand.
Here are some of the high-lights :
The J2EE security model lets you configurate Web-Component or enterprise bean so that system resources are accessed only by authorized users. Container settings customize the underlying support provided by the J2EE server.
The J2EE remote connectivity model manages low – level communication between clients and enterprise beans. Enterprise Java Beans (EJB) Container :
Manages the execution of Enterprise beans for J2EE applications
Enterprise Beans & their container run on the J2EE server. and remote connectivity . a client invokes methods on it as if it were in the same virtual machine .The assembly process involves specifying container settings for each component in the J2EE application and for the J2EE application itself.
. including services such as security . The J2EE transaction model lets you specify the relationships among methods that make up a single transaction so that all methods in one transaction are treated as a single unit.
JNDI lookup services provide a unified interface to multiple naming and Directory services in enterprise so that application components can access Naming and Directory services.
Web Container: Manages the execution of JSP page and Servlet components for J2EE applications. After an enterprise bean is created . Java Naming & Directory interface TM (JNDI) lookups .
CONTAINER TYPES :J2EE Server : It is the run time portion of a J2EE product. Web components and their container run on the J2EE server. A J2EE server provides EJB & Web containers. transaction Management .
Using JDBC. Process the results. One can write a single program using the JDBC API. secure.
. JDBC makes it possible to do three things:
1 2 3 Establishes a connection with a database.Application clients and their container run on the client.Application Client Container : Manages the execution of application client components . Consists of a web browser and a Java plug-in running on the client together. Java being robust.
INTRODUCTION TO JDBC
JDBC is a java API for executing SQL statements. it is easy to send SQL statements to virtually any relation database. and everybody has access to the latest version. and the program will be able to send SQL statements to the appropriate database. It consists of a set of classes and interfaces written in the Java programming language. A programmer can write or update once. Send SQL statements. JDBC is often thought of as standing for Java Database Connectivity. put it on the server. JDBC provides standard API tool/database developers and makes it possible to write database application using a pure Java API. easy to understand and automatically downloadable on a network. is an excellent language basis for database applications. Applet Container : Manages the execution of applet. The combination of Java and JDBC lets a programmer to write it once and run it anywhere.
INTRODUCTION TO JSP
Java Server Pages (JSP) lets you separate the dynamic part of your pages from the static HTML. directives. the JSP page just gets converted to a normal servlet. and typically install it in any place you could place a normal Web page. and otherwise control the behavior of the JSP engine. there are three main types of JSP constructs that you embed in a page: scripting elements. Scripting elements let you specify Java code that will become part of the resultant servlet. Although what you write often looks more like a regular HTML file than a servlet.
. and actions. You simply write the regular HTML in the normal manner.building tools you normally use. You then enclose the code or the dynamic parts in special tags. This is normally done the first time the page is requested. Note also that many Web servers let you define aliases that so that a URL that appears to reference an HTML file really points to a servlet or JSP page.
Aside from the regular HTML. using whatever Web-page. with the static HTML simply being printed to the output stream associated with the servlet's service method. directives let you control the overall structure of the servlet. most of which start with "<%" and end with %>".
We normally give the file a . behind the scenes. and developers can simply request the page themselves when first installing it if they want to be sure that the first real user doesn't get a momentary delay when the JSP page is translated to a servlet and the servlet is compiled and loaded.jsp extension. and actions let you specify existing components that should be used.
the JSP page is
<%= expression %>
evaluated and placed in output.
•1 import="package. Predefined
variables are request. with default values in bold.
Code is inserted JSP Script let
<% code %>
in service method. config.
session. response. outside of
Code </jsp: declaration>.class" •8 info="message" •9 errorPage="url" •10 isErrorPage="true|false" •11 language="java"
<%@ Page att="val" %>
servlet engine about general setup. out. are:
method. and page Context Code </jsp:scriptlet>.class" •2 content Type="MIME-Type" •3 isThreadSafe="true |false"
Directions to the JSP page Directive
•4 session="true |false" •5 buffer="sizekb|none" •6 autoflush="true|false" •7 extends="package.Syntax Summary
JSP Element Syntax Interpretation Notes
Expression is JSP Expression
JSP include Directive
<%@ include file="url" %> A file on the
local system to
The URL must be a relative one. Code is inserted in body of servlet
<%! code %>
class. application. Use the
jsp:include action to include a file at be included when request time instead of translation time.
jsp:getPropert name="propertyName" y Action value="val"/> The jsp:forward <jsp:forward
. use the page directive
The jsp:include Action
<jsp:include page="relative URL" flush="true"/>
Includes a file at
the time the page with the include attribute instead.class" •4 type="package. as determined by the server (usually based on the file extension).class"
Set bean properties. Forwards request to another page..class" •5 beanName="package. HTML file or JSP file.translated into a servlet. If you want to include the file at the time the page is translated. either
The Legal attributes are
explicitly or that value comes from a request parameter. Possible attributes are:
<jsp:useBean att=val */> or
•1 id="name" •2 scope="page|request|session|
Find or build a Java Bean. Warning: on some servers.
•1 name="beanName" •2 property="propertyName|*" •3 param="parameterName" •4 value="val"
jsp:setPropert <jsp:setProperty att=val*/> by designating y Action
Retrieve and output bean properties. </jsp:useBean>
•3 class="package. the included file must be an is requested. application"
<jsp:useBean att=val *> .
Level –2 introduced the World Wide Web as an interactive medium and the feature of fill out forms on the Internet. video. A markup language such as HTML is simply a collection of codes. sound. A user agent.
. called Elements that are used to indicate the structure and format of a document. usually a web browser that renders the document.
HTML in the following four stages: • • • • Level-0 included only the basic structural elements and assured that all browsers supported all features. Level-1 advanced features included highlighted text and graphics that were supported depending on the browser capability.HYPER-TEXT MARKUP LANGUAGE Introduction
Hyper Text Markup Language is a structural markup language used to create and format a web document. Level-3 introduced frames. etc.
Importance of HTML • HTML can be used to display any type of document on the host computer. • It is a versatile language and can be used on any platform or desktop. HTML is not invention but it is an improved version of Standard Generalized Markup Language (SGML). which can be geographical at a different location. interprets the meaning of these codes to figure how to structure or display a document. inline.
oracle8 for Windows NT has been optimized to take full capabilities. and HTML provides tags to make the document look attractive. In addition. Integration with the performance Monitor. different sizes.•
The appearance of a Web page is important. Event Viewer. etc.
Functionality of HTML in the project: As we know this is purely web-based project. User can communicate easily with server. color.0: Oracle is an object Relational Database Management Systems (ORDBMS) KEY FEATURES: Operating with in the framework of the Network Computing Architecture(NCA). Using graphics. Registry and Security system Central easy-touse Graphical User Interface distributed database management using oracle Enterprise Manager
. fonts. can enhance the presentation of the document. This helps to embed Java Server Pages within the page using some simple tags.
ORACLE 9. • • Used to design the forms. oracle provides: Maximum performance and scalability through its unique design with the Windows NT multi-threaded architecture.
indexes. You can create indexes explicitly to speed SQL statement execution on a table.DATABASE OBJECTS:
Some thing created and stored in a database tables. clusters. A table represents entities and relationships and consists of each or more units or information each of which consists the same kinds of values. viewers synonyms. and columns are all examples of database objects
The basic unit of storage in a relational database management system. deleted or updated. Indexes are the primary means of traducing disk I/O when properly used.
Indexes are optional structures associated with tables and clusters.
Clusters are optional method of storing table data. Table information can then be queried. An Oracle index provides a faster access path to table data. A cluster is group of tables that share the same data blocks because they share common columns and are often used together. To enforce defined business rules on a table’s data registry constraints and triggers can also be defined for a table. Each may be represented by the data type as in DATE. Once a table is created. valid rows of data can be inserted into it.
Oracle SQL statements are divided into the following categories: • • • • • • • Data Manipulation Language Statements(DML) Data Definition Language(DDL) Transaction Control Statements Session Control Statements System Control Statements Embedded SQL Statements PL/SQL
. functions. A statement consists of partially of SQL reserved words. The SQL implemented by Oracle Corporation for Oracle is 100% complaints at the Entry Level with ANSI/ISO 9002 standard SQL data language. Because synonym is simply an alias. which have special meaning in SQL and cannot be used for any other purpose.
SQL is a very simple. SQL is a non-procedural language. it requires no storage other than its definition in the data dictionary. yet powerful. snapshot. or package. What they want to be done and the SQL language compiler automatically generates and perform the desired task. A SQL statement is a specific instance of valid SQL command.A synonyms is an alias for any table. used to describe in SQL. IBM Research development and defined SQL and ANSI/ISO have refined SQL as the standard language for relational database management systems. sequence. view.
All operations performed on the information in an oracle database are executed using SQL statements. procedure. database accesses language.
Oracle also allows you to create and store functions. PL/SQL program units generally are categorized as anonymous blacks and stored Procedures. You can call stored procedures from applications developed using these tools: • • • • • Oracle pre compilers Oracle call interface SQL*Module2 SQL* Plus Server Manager
ORACLE ENTERPRISE MANAGER:
. If your applications call a stored procedure is retrieved from the database and processed by the PL/SQL engine in Oracle. When you create a stored procedure oracle passes the procedure and stores its passed representation in the database. A stored procedure is a PL/SQL block that oracle stores in the database and can be called by name from an application.
ORACLE allows you to create and call store procedures.PL/SQL is oracle’s procedural language extension to SQL.PL/QSL enables you. PL/SQL blocks can appears wherever SQL statements can appear. with PL/SQL. Any anonymous block is a PL/SQL block that appears within your applications and it is not named or stored in the database. To mix SQL statements with procedural constructs. In many applications. program units such as procedures. functions and packages.
• Large database:
ORACLE supports the largest of databases. Packages can be complied and stored in an oracle8 database. A trigger can include SQL and PL/SQL statements to execute as a unit and can invoke stored procedures.
PL/SQL lets you bundle logically related types. With the introduction of several new Oracle 9 features.
PL/SQL procedures executing on an Oracle server call external procedures of function that is written in the c Programming Language and stored in a shared library.You can also call stored procedures from another PL/SQL block. These procedures are called database triggers. The C routine executes in a separate address space from that of Oracle server. where their contents can be shared by multiple applications. The market-leading DBMS in use today is Oracle Corporation’s Oracle Server. UPDATE. space management control potentially hundreds of gega bytes in size. Oracle Server can now be considered as a powerful Object Relational Database Management System(ORDBMS).
Oracle allows you to define procedures that are implicitly executed when an INSERT. or DELETE statement is issued against the associated table. ORACLE provides efficient and effective solutions for the major database features. also known simple as ORACLE. program objects and sub programs into a package.
• Many concurrent database users:
Concurrent database users mean many users operating a variety of database
. To make efficient use of expensive hardware devices it allows full control of space usage. either an anonymous block or another stored procedure.
High transaction processing performance: A transaction is a set of instructions.
Manageable security: To protect against unauthorized database access and use . Normal system operations such as database backup and partial computer system failures do not interrupt database use. Oracle provides fail-safe security features to limit and monitor data access.
Controlled availability: Oracle can selectively control the availability of data at the database level and sub database level. Database users do not suffer from slow processing performance. Oracle works 24 hours a day with no down limit to limit database throughput.
Compatibility: Oracle software allows different types of computers and operating systems to share information across networks.Applications
simultaneously on the same data.
Portability: Oracle software is ported to work under different operating systems and is the same on all systems. By managing concurrent minimizes data contention and guarantees data
database users Oracle concurrency. which have to be executed at one instance. Applications developed for Oracle can be ported to any operating system with little modification. These features make it easy to manage even the most complex design for data access. Oracle maintains the preceding features with a high degree of overall system performance.
Database enforced integrity:
High availability: At some sites.
. Distributed systems have the same degree of user transparency and data consistency as non-distributed systems. REQUIREMENT ANALYSIS
The analysis is the process of understanding the system at a greater depth . Oracle combines the data physically located on different computers into one logical database that can be accessed by all network users. not how the system will achieve its goals . The Requirement analysis is done in order to understand the problem the Software system is to solve. A client and a developer A communication gap The goal of requirements specification phase is to produce the software requirements specification document ( RAD ) . yet receive the advantages of local database
3.Oracle enforces data integrity. “business rules” that dictate the standards for acceptable data. identifying the missing functions with an intention to improve it through better methods and procedures . Requirements analysis is on identifying what is needed from the system. • Distributed database systems: For computing environments that are connected via networks. As a result.The person responsible for the requirements analysis is often called the analyst. the costs of coding and managing checks in many database applications are eliminated.
they may or may not be aware of computers and more importantly when they are using the software products of different vendors. The phase ends with validation of the requirements specified in the document validation is often done through “ requirement review “ .In this phase we study the system and observe the problem of existing system and think how to cover the problems ( problem analysis ) . in which a group of people including . the users may not get a proper solution immediately and sometimes it would also take a very long time to get a solution for his/her problem.
When people are working with computers.the formats of inputs and outputs and all design constraints that exist due to political.representatives of the client critically review the requirements specifications.1 PROBLEM ANALYSIS
Now a days. If such is the case. they may face some problems. sending mails etc. There are two major activities in this phase Problem understanding or analysis Requirement specification The requirement document must specify all the functional and performance requirements . Some people use it for writing letters.
. environment and security reasons. Like this computers are useful for almost everyone in something or the other way. almost everyone is using computers.
3. Few people use it for developing applications and few people use it for entertainment purpose. economic.
People generally don’t know the sites of all the organizations to post their bugs. the current process is replaced with this application
. Few organizations may not be interested in responding to the customers.For getting proper solutions. Problems with the current system there is a communication gap between the customer and the organizations. The concerned organization will then provide a solution for his/her problem within a period of time. 4 5 There is no surety of quick response from the organization.Few organizations may not be interested in responding to the customer problems .So in order to overcome all these limitations and to meet all their requirements . the users have to contact the concerned organization that has provided the software and tell their problem. People generally don’t know the name of the sites of all organizations to post their problem. Customer face problem while posting their bugs occurred in different software as they have to post their bugs to different sites individually. Problems with the Current System 1 2 3 There is a communication gap between the customer and organizations. Customer usually face some problem while posting the bugs occurred in different s/w as they have to post their bugs to different sites individually there is no surety of quick response from the organization . Abstract: The system deals with providing online support to the people who are facing problems with various s/w technologies. So in order to overcome all these limitations and to meet all their requirements the current process is replaced with this application.
The purpose of “24X7 FIRMWARE SERVICES” to provide the solution for the bug posted by the customer within no time. The developer is responsible for asking for clarifications where permission of the client.The purpose of this document is to display all the external requirements for the “24X7 FIRMWARE SERVICESES “. Any changes made to the requirements in the future will have to go through a formal change approval process. It also describes the system . Scope :
This document is the only one that describes the requirements of the system. It is meant validating the for use by the developers and will be the basis for
interfaces of the detailed
to give a
description of the analysis and requirements for the system to be automated and this
final delivered system.The main objective of preparing this will be a guide in the other phase. The manager should be able to organize the entire bug efficiently and assign the bug to the concerned technical person. Definitions & Abbrevations:
and will not
make any alterations without the
Developers Responsibilities Overview:
1 2 3 Developing the System Testing the product at developers and users place Installing the software
. The system should provide the solution to the customer in possible proposed date.
4 5 6 7
Conducting the users training Maintaining the System Listening the Clients periodically to know the status of the product Any changes thereafter should be followed by testing and implementation
. The technical services status will be displayed at client station when the user supplies valid user name and password.1.
1. Every registered user will be allotted with a user name and password.1 FUNCTIONAL REQUIREMENTS
General Description Of Inputs & Outputs:
The system will be getting input from registered users from various locations.
Products information will be maintained. which require some data entry 1 2 3 4 To add a new Product.Technicalpersons. the administrator is provided with the following options.This takes the following as Input
Manager Name Password Address Phone Email
. To add a new Manager. For every product there will be a concerned manager who will take care of posting the problem to the concerned technical person.Administrators.2. 3. To view Reports. Solutions are provided as online basis. The administrator has to register the details of products. Valid username Password After successful login. of
Manager Registration.Managers. Customers.Bugs.Solutions. managers and technical persons. To add a new Technical person under Manager.
The system should accept the following as input from Administration organization for successful login.
a unique ID is generated to uniquely identify that
particular technical person. a unique ID is generated to uniquely identify that particular manager.
.This takes the following as Input
Product name Version Vendor name Manager-id After submitting all the details.
Product Registration.This takes the following as Input
Technical person Name Password Address Phone Email Manager-id Status After submitting all the details.
Technical Person Registration. ID will be generated which is given to the
products.After submitting all the details.
CID Product Name Severity Priority Summary Details OS_Using Software_List File name Post_Date After submitting all the details.Customer Module Customer Login. ID will be generated which is given to the bugs.This module takes the following from customer as Input.
Posting of Bugs .This module takes the following details as Input
Customer name Password It validates all the above fields and if the input given is valid then the customer is allowed to enter to customer page. It is not validate all the above fields then the customer is allowed to enter to customer registration page.
This module takes the following details as input manager
Assigning Bugs to technical person:.This module takes the following. Details as Input BID CID TID Assignment_Date Expected_Date
Technical person Module
Technical person Login-This module takes the following details as Input Username Password It system validates all the above fields and if the input given is valid ones then the technical persons are allowed to enter to technical person page.
It validates all the above fields and if the input given is valid then the manager is allowed to enter to manager page.Manager Module
Writing solutions . Performance requirements are concerned with quantifiable attributes of the system.2 NONFUNCTIONAL REQUIREMENTS
Non functional requirements describe aspects of the system that are not directly related to the functional behavior of the system.1. ID will be generated which is given to the solutions. THROUGHT PUT (how much work the system can accomplish within provides the following categories of non functional
. On functional requirements include aboard variety of requirements that apply to many different aspects of the system.This module takes the following input. such as RESPONSE TIME (how quickly the system reacts to a user input). My system requirements.
3. BID TID Solution_Desc Solution_Date Priority
After submitting all the details.
Users should be authenticated for accessing the requested data
Error Handling and Extreme Conditions
In case of User Error. User Interface A menu interface has been provided to the client to be user friendly. The high level components in proposed system should handle exceptions that occur while connecting to database server.
. Quality Issues Quality issues refer to how reliable. IOExceptions etc. Performance Constraints 1 2 Requests should be processed within no time. available and robust should the system be? While developing the proposed system the developer must be able to guarantee the reliability transactions so that they will be processed completely and accurately. such that the user can correct his Error.a Specified amount of time) AVAILABILITY (the degree to which the system is accessible when required for use) Non-functional requirements describe user-visible aspects of the system that are not directly related to functionality of the system. the System should display a meaningful error message to the user. Documentation The client is provided with an introductory help about the client interface and the user documentation has been developed through help hyperlink.
Actor instances also have underlined names. their focus is on completeness. Scenarios are used as examples for illustrating common We describe a scenario using a template with three fields: 1 2 3 The name of the scenario enables us to refer to it unambiguously.A scenario is an instance of a use case describing the concrete set of cases .The ability of system to detect failures and recovery from those failures refers to the availability of system. Usecases are used to describe all possible cases. 5 The entry and exit conditions are abstractions that enable developer to describe a range of conditions under which a use case is invoked. Robustness of system refers to the capability of system providing information when concurrent users requesting for information. 4 The flow of events of a scenario describes the sequence of events step by step.3 SCENERIOS
A use case is an abstraction that describes all possible scenarios involved actions .1.Their focus is on understandability.
. The participating actor instances field indicates which actor instances are involved in this scenario.
3. The name of the scenario is underlined to indicate that it is an instance.
described functionality . 6 The quality requirements are requirements that are not related to the functionality of the system.
POST NEW BUG
3.BUGS ASSIGNED TO TECH PERSONS BY MANAGER CUSTOMER MANAGER
USECASE NAME : CUSTOMER ACTORS ACTIONS : CUSTOMER AND USER 2 :1 3
PARTICIPATING ACTOR FLOW OF EVENTS
CUSTOMER CUSTOMER 1.The Customer must be
3.BUGS TO ASSIGN
MANAGER 1. MY PRODUCTS
5.SOLUTIONS VERIFIED BY CUSTOMER
3.4.COMMENTS TECHNICAL PERSON CUSTOMER
.VIEW COMMENTS CUSTOMER TECHNICALPERSON
TECHNICAL PERSON 1.PLACE THE SOLUTION
This phase starts as soon as an user or a member of a particular department recognizes a problem and initiates a request to computerize the existing manual system or to modify the current computerized system. The study is carried out by a small group of people who are familiar with systems analysis and design process.3.This involves
preparing a list of functions that are missing or operating unacceptably in the existing
. the current deficiencies in the user’s environment . This is to identify the objectives of a new system. Fact finding techniques are used to gather the required information. The major purposes of this study are given below : 1 Identify the responsible user and to develop an initial scope of the system. Before solving a problem one must know what the problem is.2 FEASIBILITY STUDY
The feasibility study is to determine whether the system requested is feasible or not . 2 Identify system. This may involve conducting a series of interviews to see which users are involved in and which users are affected by the proposed project.
system.1 TECHNICAL FEASIBILITY
In order to develop the project it requires licensed hardware and software . Operational feasibility is dependent upon determining human recourses for the project.2. This involves
preparing a list of
existing functions which are to be reimplemented and new functions that are to be
Determine whether it is feasible to automate the system.
3. we can say that the system is technically feasible. The three major areas consider while determining the feasibility of the project are: Technical Feasibility
Economical Feasibility Operational Feasibility 3.The analyst must find out whether current technical resources available in the organization is capable of handling the user requirements. This will involves some approximate estimates of the schedule and cost to build a new system. As we can develop the automated“24X7 FIRMWARE SERVICES” using the existing technology .2. Alternatively .
.the analyst with the help of the vendor should confirm whether the technology is available and capable of meeting the user ‘s request and prepare a technical agreement involving these components . If not .
Therefore in the preminary investigation we have observed that the automation of FIRMWARE SERVICES “is feasible. Technical feasibility is a study of whether we can develop the project using existing technology.2 OPERATIONAL FEASIBILITY
Once it is determined that the system is both technical and economically feasible then it has to be seen if it is operationally feasible . if users themselves have expressed a need for an improved system.3
Determine added. then they will put in all efforts to see that it becomes operational.
3. In this system .
3.3 ECONOMICAL FEASIBILITY
Economic or financial feasibility is the third part of resource determination The basic resources to consider are : 1 2 3 Management time Time spent by the system analyst team Cost of doing the full systems study
Estimated cost of hardware Estimated cost of software The concerned business must be able to see the value of this investment before
committing to an entire systems study. Thus this is also operationally feasible.We can achieve operational feasibility if the operator has minimum computer knowledge to operate the software .2.A more practical use of these estimates software projects.2. the cost of proposed system is less than the manual system. where the developers must give cost estimates to a is in bidding for potential client for the
. If short term costs are not overshadowed by long term gains .2.This can be easily achieved in this system. Economical feasibility is calculating the difference between the manual system and proposed system economies.then the system is not economically feasible and the project should not proceed any further.1 COST – BENEFIT ANALYSIS
The primary reason for cost and schedule estimation is to enable the client or developer to perform a cost –benefit analysis .
and most cost estimation procedures focus on this aspect. the cost estimation based on this type of information cannot be accurate. Specifications with uncertainty represent a range of possible final products. not one precisely defined product. we developed these databases in RDBMS like ORACLE. It also has a routine query optimizer that decides how the query can be executed in most efficient way when data base file is having too many records.development contract. Bugs. As we specify the system more fully and accurately . Solutions etc. On the other extreme is the point when the project is being initiated or during the feasibility study.0 as back end using J2EE friendly interface. which will give us user-
MAIN OBJECTIVE OF THE SYSTEM: • • Storing and Maintaining large amount of data in an efficient way. Note :. Products.
3. Administrators .This cost – benefit analysis is not applicable in this project . Cost in a project is due to the requirements for software . Avoiding unnecessary redundancy in data and eliminate inconsistency by Providing
.The main objective of the proposed system is to develop a permanent database in various tables each containing Either Customers.the uncertainties are reduced and more accurate cost estimates can be made.3 PROPOSED SYSTEM
To solve the above mentioned inconveniences to the registered users of our site we came with “ 24X7 FIRMWARE SERVICES “ . The accuracy of the estimate will depend on the amount of reliable information we have about the final product. Hence. The system has been proposed to be developed in ORACLE 9.Managers. data retrival will be very easy and fast and can retrieve specific data according to our choice. and human resources. details . Technical persons. The accuracy of the actual cost estimates will depend on the effectiveness and accuracy of the cost estimation procedures or models employed on the process.. hardware . The bulk of the cost of software development is due to the human resources needed. In the dollars cost of a person month . as front end.Because of .
the required task can be carried out easily and in less time. Customer. So to use the system.
Product Function Overview: This product interacts with mainly three entities i. the manager should have the knowledge of the following topics: 1. User Characteristics: The main user of the system is the Manager.e.The manager should have working knowledge on computers.validations.
.The manager should know how to use an operating system for running application. 1 2 Providing more user-friendly screens.With this package . he will have less interaction when compared to manager. 2. even though the Administrator uses it. Manager and Technical person. 3 Integrating all the modules for the future implementation of the system
This package for “24X7 FIRMWARE SERVICES” provides the convenient facility for the above stated process of maintaining upto date information of “technical support services” . Providing integrity constraints and validation checks during the data entry.
while the input has none of these properties. problem or requirement analysis 2.1 SOFTWARE REQUIREMENT SPECIFICATION
Software requirement specification (SRS) is the starting point of the software development activity. The SRS means translating the ideas in the minds of the clients (the input ) .4 PREPARATION OFREQUIREMENTSPECIFICATIONS 3. requirement specification The requirement specification phase terminates with the production of the validation software requirement specification document.
. “A procedure for identifying requirements can there for be at best set of guidelines.3. The requirements specification phase consists of two basic activities.into a formal document ( the output of the requirements phase) .Thus the output of the phase is a set of formally specified requirements which hopefully are complete and consistent .4. 1.
A basic purpose of SRS is to bridge this communication gap.Role of SRS:Thus there are three major parties interested in a new system – the client .the users . Some of the goals it accomplishes are : 1. Establishing the basis for agreement between the client and supplier on what the software product will be reducing the development cost.
. the developer. 2. Careful development of an SRS can reveal omissions.indeed SRS forms the basis of software development. There is a communication gap between these person. 3. A good SRS provides many benefits. The preparation of the SRS forces rigorous specification of the requirements before the design begins.The SRS assists in determining if the software meets the requirements . SRS is the medium through which the client and user needs are accurately specified . inconsistencies and misunderstanding early in the development cycle . An important purpose of the process of developing an SRS is helping the client to understand their own needs.which can considerably reduce cost.Providing a reference for validation of the final product .
In the second level. At the first level the focus is on depending which modules are needed for the system. This is what is called system design or top-level design.
. the specifications of the of these modules and how the modules should be interconnected. how the components interact with each other. SOFTWARE DESIGN
It is a process of planning the new or modified system. The Design process for software systems has two levels. It focus is on depending which modules are needed for the system. The design of a system is essentially a blue print or a plan for a solution for the system. Analysis specifies what a new or modified system do.4. the internal design of the modules . which defines the components needed for the system. Design is essentially a bridge between requirements specification and the final solution satisfying the requirements. The First level produces the system design . Design specifies how to accomplish the same. or how the specifications of the module can be satisfied is described upon. the specifications of the of these modules and how the modules should be interconnected. This design level is often called detailed design or logic design.
Solution of the Bug .Registration Details PostNewBug.comments Details
.Password.Viewproducts.Password Details Bugs and Assignment . Techstatus.CONTEXT LEVEL DIAGRAM
managers.View Products Manager Report
Technicalperson Report Product Report New Products.View Reports Solution Report
CUSTOMER LEVEL DFD
CUSTOMER Update Details
SOLUTION BUG Update Details New/Registered
.Customers Report UserName.Password Handled Solutions.Technicalperson Details.
MGR Assignment Of Bug Details ADMIN New Details Update Details Update Details Update Details PRODUCT
Providing Solution For bugs UpdateDetails Solutions Update Details Solutions Product Report Solution Report customer Report Manager Report Technical person Report
CUSTOMER LEVEL DFD
EXPANSION OF PROCESS - 2
Password Valid BID
ADMINISTRATOR LEVEL DFD
EXPANSION OF PROCESS - 5
Product New Details Update Details
Adname, Password Valid New Details
ORIENTED DESIGN METHODOLOGY 4.1.1 INTRODUCTION
Design Goals The definition of design goals is the first step of system design. In our proposed system the goals identified are reliability, fault tolerance, security and modifiability. “24X7 FIRMWARE SERVICES” should be reliable; fault tolerant to loss of connectivity of server as well as it should be secure and can be modified later by any software developers. Performance Criteria
Hence it should be kept into the consideration that every customer can easily interact with the system. SUBSYSTEM DECOMPOSITION The developed system can be divided into following modules Customers:
.. Dependency Criteria The proposed system must handle both low level and high-level exceptions with appropriate alert messages. Maintenance costs required performing enhancements to the system. As the proposed system will be developed using software.The proposed system “24X7 FIRMWARE SERVICES” should have fast response while customers are posting their bugs. which is free ware. Administration costs are required to administrate the system. maintenance cost and administration cost. As the proposed system is “24X7 FIRMWARE SERVICES”. deployment of it requires certain amount.e. deployment cost. managers should be able to handle the bugs in an efficient manner and provide the response as quickly as possible. There should be no loss of information given by the customer regarding their bugs.
Maintenance Criteria The proposed system is extensible i. hence it can be developed with minimum costs. new features can be added to the system and also it is easily modifiable and portable i. Cost Criteria It includes development cost.e. End User Criteria The proposed system supports the work of all the customers throughout the world. it is possible to adapt software developed for this system to different platforms.
1 2 3 4 5 Managers: 6 7 8 9 10 11
Customers Registration Customer Login Posting their bugs Viewing Solutions Writing Comments
Manager Registration Manager Login Viewing Assigned bugs Assigning Bugs to Technical Persons Viewing Comments Viewing Technical Persons Status.
Technical Persons: 12 13 14 15 Technical Person Registration Technical Person Login Viewing Bugs Writing Solutions for the Bugs
Subsystem Services Customers
Customer Registration - The aim of this module is to provide all the details of the customers so that by providing all the details, he can get registered with this web site. After registering, the customer will be getting a unique id. Using that unique id the customer can logon to this web site. Customer Login - The aim of this module is that the customers with their login ID and password can now logon to the Systems and use the service. Posting Bugs - The aim of this module is to provide all the details of the occurred bugs by the customer and post the complete details to the manager. Viewing Bug solutions - The aim of this module is to provide an interface to the customer to view the solutions of his posted bugs. Writing comments - The aim of this module is to provide an interface to the customer to comment on the given solution provided by the technical person. Managers Manager Registration - The aim of this module is to provide all the details of the managers so that by providing all the details, the Administrator can register the manager and after registering each manager provided with a unique ID. Manager Login - The aim of this module is that the managers with their login ID and password can now logon to the System and use the services provided to him. Viewing Bugs - The aim of this module is to provide an interface to the manager to view the bugs along with the details posted by the customers. Assigning Bugs to Technical Person - The aim of this module is to provide an interface to the manager to assign the bugs posted by the customers to the concerned technical person who are working under him. Manager should also confirm that the technical person should be free, before assigning to him. Viewing Comments - The aim of this module is to provide an interface to the manager to View the comments posted by the customers on the specific solution. This will be useful for the manager to know whether the bug was rectified by the given solution.
Viewing Technical Person Status - The aim of this module is to provide an interface to the manager to View the present status (i.e. FREE or BUSY) of all the technical persons who are working under him. Technical persons Technical Person Registration - The aim of this module is to provide all the details of the technical person so that by providing all the details, the Administrator can register the technical person and after registering, each technical person is provided with unique ID. Technical Person Login - The aim of this module is that the technical person with his login ID and password can now logon to the System and use the services provided to him. Viewing Bugs- The aim of this module is to provide an interface to the technical person to view the bugs along with the details assigned by his manager. Writing Solutions for the Bugs - The aim of this module is to provide an interface to the technical person to write the solution for the specific bug along with the priority. Access Control and Security The proposed system should perform the required authentication mechanisms and also provide security by using server side validations for login and also by handling exceptions. Boundary Conditions To decide how the system is started, initialized, and shut down and we need to define how we deal with major failures, such as data corruption, whether they are caused by a software error or a power outage we need to examine the boundary conditions.
4.1.2 DESIGN TOOLS UTILISED
The goal of UML is to provide a standardized notation that can be used by all object –oriented methods and to select and integrate the best elements of precursor notations. The system development focuses on 3 different models of the system.
1) FUNCTIONAL MODEL: - represented in UML with use case diagrams
represented in UML with sequence diagrams. attributes. 3) DYNAMIC MODEL: .describes the functionality of the system from the user point of view.
2) OBJECT MODEL:-represented in the UML with class diagrams describes the structure of the system in terms of objects.. state chart diagrams & activity diagrams describe the internal behavior of the system.
FUNCTIONAL MODEL (USE CASE DIAGRAMS) (Functionality of the System) UML OBJECT ORIENTED DIAGRAMS (CLASS DIAGRAMS) (Structure of the system interms of objects)
DYNAMIC MODEL SEQUENCE DIAGRAM STATECHART DIAGRAM ACITIVITY DIAGRAM
. where as state chart diagrams describes behavior in terms of states of an individual object & the possible transactions between the states. associations & operations.
Sequence diagrams describes behavior as a sequence of messages Exchanged among a set of objects.
Activities are states that represent the execution of set of operations .1 ACTIVITY DIAGRAMS
An activity diagram describes the system in terms of activities. They are similar to flow charts. Activity diagrams are used to represent control flow and data flow.2.4.1.
. In order to solve a particular problem what are the resources required and the order in which they are arranged to perform that activity.The completion of these operations trigger a transition to another activity.
Actor initiating the process is shown in left column.1.2 SEQUENCE DIAGRAMS
Sequence diagrams are used to formulate the behaviour of a system and visualize communication among objects. We call objects involved in the usecases as participating Objects.TRANSITION BETWEEN ACTIVITIES SYNCHRONISATION OF THE CONTROL FLOW
4.2. These represent the interaction that take place among objects.
. They are useful for identifying additional objects that Participate in the usecases. Each column represents the objects that participate in the interaction Labels on solid arrow represent message names and may contain arguments.
MESSAGES ACTIVATIONS / EXECUTING METHODS
4. roles. multiplicity and aggregation. CLASS:A class is nothing but a collection of objects that shares a set of attributes and functions. Classes are the abstraction that Specifies the common structure and behavior of the set of objects. operations.2. attributes.If new cases are added they are represented in the right column showing Receiving the messages.1. In this developed system the different classes we identified are: EMPLOYEE EDUCATION EXPERIENCE
.This is a tool used for structured system design the output of structured system design is system design document (SDD) which specifies the models of different classes and the modules involved and the relationship among the modules . association and Links. Classes are represents by a rectangle. Classes are abstracting that specifies the attributes and the behavior of set of Objects. classes.3 CLASS DIAGRAMS
We use class diagrams to describe the structure of the system in terms of classes and objects. Class diagram Describe the system in terms of objects. Developers are mainly responsible for performing any modifications .
These links are established between different classes in the system. Such an association is called an association class and is depicted by a Class symbol that
OPERATIONS:Operations are specified what are the actions that are being performed in the System. Associations is similar to classes in that they can have attributes and operations attached to them. In this system the operations are
4 5 6 7 8
Adding a new record Deleting the existing record Updating the existing record Viewing the related record
(ADD) (DELETE) (UPDATE) (VIEW)
Clear the records to enter a new record (CLEAR)
LINK:The link represents the connection between two objects. ( ________ ) ASSOCIATIONS:Associations are the relationship between classes and represents groups of links. The link is represented by a straight line.PASSPORT PROJECTS
OBJECTS:Objects are entities that encapsulate state and behaviour.
(*) Each end of an association can be labeled by a set of integers indicating number of links that can legitimately originate from the instance of the class connected to the association end.
In this system the identified roles are: USER /CUSTOMER MANAGER TECHNICAL PERSON ADMINISTRATOR
. The roles are represents by strict figures. Labelling the end of associations with roles allows us to distinguish among the multiple associations originating from a class. ( ----------)
MULTIPLICITY: . Role clarifies The purpose of association. This set of integers is called multiplicity of different types of associations such as : ONE –TO – ONE ASSOCIATION ONE – TO – MUCH ASSOCIATION MANY –TO –MUCH ASSOCIATION association end. The multiplicity supports
ROLE:Each end of the association can be labeled by a string called role.contains the attributes and operations and is connected to the Association symbol with a dashed line.
1..AGGREGATION:UML provides a concept of aggregation denoted by a simple line with a diamond at the end of the association...*
4.4 OBJECT DIAGRAMS
126.96.36.199 STATE TRANSITION DIAGRAMS
.5. DATABASE DESIGN 5.
A database management system provides flexibility in the storage and retrieval of data.
Database Administrator: A database administrator is a block of code loaded into memory. The DBA takes care of the following things: • • • • • Updating database Retrieving the data Accepting the queries Enforces security Enforces data integrity specifications
. which organizes all information (database) between the users.Data Base: A database is a collection of data with some inherent meaning. Has automatic intelligent backup and recovery Procedure for data. Characteristics: 1 2 3 Represents complex relationships between data. Keeps control on data redundancy. The DBMS is a bridge between the application program. which determines what data are needed and how they are processed. Keeps a centralized data dictionary for the storage of information retaining to data and its manipulation. and the operating system of the computer. which is responsible for placing data on the magnetic storage devices. built and populated with data for a specific purpose. designed. 4 5 Enforces data access authorization. A schema defines the database and a subschema defines the portion of the database that a specific program will use.
constraints of data integrity information concerning authorization and the boundaries for recovery of units.
Insert. View Updatability: Any view that can be defined using combination of base tables that are theoretically updateable is capable being updated by the relational database management system. Catalog Facility: A logical description of a relational database represented in the same manner as pre ordinary data. This is done so that facilities of the relational management system itself can be used to maintain database description. Update.• • •
Managing data sharing Optimizing queries Managing system catalogs
Representing of Null Values: The database management system has a consistent method for representing null values. However there must be at least one language that was ordinary character strings to support the definition of data. the manipulation of data. For example. Delete: Any operand that describes the results of a single retrieval operation is capable of being changes to be made to application program. Data language: A relational database management may support many types of languages for describing data and accessing the database.
. null values for numeric data must be distinct from the zero or any other numeric value for character data it must be different from string of blanks or any other character value. the definition of views.
Logical Data Independency: Changes made to table the so not modify and data stored in the table do not require changes to be made to application program
5.1 INTRODUCTION 5.2 E-R DIAGRAM
.DATABASE DESIGN 5.
3 NORMAL FORMS IMPLEMENTED
Third normal Form :A relation or a table is said to be in third Normal form if it is in second normal form and every non key attribute is transitively dependent on the primary key of the relation. A table is in BCNF iff every non trivial left irreducible FD has a candidate key as its determinant. NOTE:-
.Advantages of normalization:1. First Normal Form :A relation or a table is said to be in first normal form if and only if all the underlying domains contain at least atomic values.
Second Normal Form :A relation or a table is said to be in second normal form if and only if it is in first normal form and every non-key attribute is fully dependent on the primary key of the relation.Normalization :It is the process of splitting the database into some more desirable form by reducing the redundancy.To increase the access specification and storage structure.To reduce the redundancy 2.
Boyce-codd Normal Form:A table is in BCNF iff the only determinants are candidate keys. .
5. on thorough study of our project we acquired that it has reduced and we eliminated the redundancy upto 2nd normal form.From the above considered definitions.4 TABLE DESCRIPTIONS
CUST_REGI FIELD NAME CID CNAME PASSWORD ADDRESS PHONE EMAIL DATA TYPE NUMBER (4) VARCHAR2 (15) VARCHAR2 (15) VARCHAR2 (20) VARCHAR2 (15) VARCHAR2 (20) CONSTRAINT PRIMARYKEY
ADMIN FIELD NAME ANAME PASSWORD ADDRESS PHONE EMAIL DATA TYPE VARCHAR2(15) VARCHAR2(15) VARCHAR2(20) VARCHAR2(15) VARCHAR2(20) CONSTRAINT
MANAGER FIELD NAME MID MGRNAME PASSWORD ADDRESS PHONE EMAIL DATA TYPE NUMBER (4) VARCHAR2 (15) VARCHAR2 (15) VARCHAR2 (20) VARCHAR2 (15) VARCHAR2 (20) CONSTRAINT PRIMARYKEY
PRODUCT FIELD NAME PID PNAME VERSION VENDOR_NAME MID DATATYPE NUMBER(4) VARCHAR2(15) VARCHAR2(15) VARCHAR2(15) NUMBER(4) CONSTRAINT PRIMARY KEY
TECH_PER FIELD NAME TID TECH NAME PASSWORD ADDRESS PHONE EMAIL MID STATUS DATA TYPE NUMBER(4) VARCHAR2(15) VARCHAR2(15) VARCHAR2(20) VARCHAR2(15) VARCHAR2(20) NUMBER(4) VARCHAR2(6) CONSTRAINT PRIMARY KEY
BUG FIELD NAME BID CID PNAME PID SEVERITY PRIORITY SUMMARY DETAILS OS_USING SOFTWARE_LIST FILENAME POST_DATE ASSIGNED DATA TYPE NUMBER(4) NUMBER(4) VARCHAR2(15) NUMBER(4) VARCHAR2(30) VARCHAR2(6) VARCHAR2(30) VARCHAR2(30) VARCHAR2(15) VARCHAR2(15) VARCHAR2(15) DATE VARCHAR2(4) CONSTRAINT PRIMARY KEY FOREIGN KEY FOREIGN KEY
Fault is a condition that causes a system to fail in performing its required function. Fault: .ASSIGN FIELD NAME BID CID TID ASSIGNMENT_DATE EXPECTED_DATE DATA TYPE NUMBER(4) NUMBER(4) NUMBER(4) DATE DATE CONSTRAINT PRIMARY KEY FOREIGN KEY FOREIGN KEY
SOLUTION FIELD NAME SID BID TID SOLUTION_DESC SOLUTION_DATE PRIORITY COMMENTS1 FIELD NAME BID COMMENTS DATA TYPE NUMBER(4) VARCHAR2(50) CONSTRAINT FOREIGN KEY DATA TYPE NUMBER(4) NUMBER(4) NUMBER(4) VARCHAR2(50) DATE VARCHAR2(6) CONSTRAINT PRIMARY KEY FOREIGN KEY FOREIGN KEY
6. It refers to the difference between actual output of the software and the correct output. Failure: . testing performs a very critical role for Quality assurance and for ensuring the reliability of software.
. observed. Error: .TESTING
Testing is the phase where the errors remaining from all the previous phases must be detected. Hence.Failure is the inability of a system or component to perform a required function according to its specification.It refers to the discrepancy between a computed.
Structural Testing is concerned with testing the implementation of the program. Testing is classified into mainly two categories.1 STRUCTURAL TESTING ( WHITE BOX )
It focuses on logic and control structures of the module. 1) White Box (Glass Box or Structural) Testing. 1) Coverage criteria i) Statement coverage ii) Brach coverage (branch testing) iii) Path testing. (Loops can have an infinite number
6. 2) Black Box (Functional) Testing.Levels of Testing:Client Needs Requirements Design Code Acceptance Testing System Testing Integration Testing Unit Testing
Software Testing:Testing is the process of executing the software with intent to detect and finding errors.
Unit Testing (module wise testing) 2. It defines the architecture of the system.)
Unit Testing:It is carried out on individual modules of the system. Validation Testing (To check whether it gives required output or not). DFS integration.Of possible paths). iv) All the independent paths are tested to examine to ensure that all statements are executed at least once. Integration Testing (To check whether it gives the required output or not).
. Integration Testing:. 2) Incremental Integration i) Top down integration 1. 1) Non Incremental Integration (Big Bang Test) All the modules are considered at a time and tested.
Testing Strategies:1. Of modules are less. System Testing (To run the software developed by you in the client side. 4. -"Drivers" is a dummy main program -"Stub" is a subprogram (or) a function i) Module interface is tested to see whether information is following correctly. ii) Local data structures are examined. in case if no. otherwise error correcting is complex. 2) Test Case Generation (Tool Support) 3) Instrumentation for Structural Testing. 3.It involves combining the modules and testing the problem. iii) Boundary conditions are tested. This is to take.
3. Beta Testing Configuration review:This is to inspect whether the software is satisfying all the requirements of the user and also to inspect the documentation. A driver is added to test the cluster. All the low level modules are combined into clusters. The main module is tested first by adding the stubs 2.Alpha. Drivers are replaced by original modules. Depending on the integration approach (BFS. Validation Testing:1. DFS) stubs are replaced one at a time with actual modules and testing is repeated. Configuration review (Software and Hardware aviding) 2. ii) Bottom Up integration. 2. Top down integration:1. Regression Testing: It is performed to ensure that new errors are not introduced (conducting the previous test cases).2. Alpha Testing:-
.Up integration:1. BFS integration. Bottom .
Once the beta testing is complete the developer am ounces an official release of the Software. protect in proper access by the hackers
.It is done under controlled environment of the client at the developer’s side It as an official release of the Software. Security Testing. Performance Testing. Recovery Testing.Stack Overflow. Recovery Testing:It is a technique that forces the software to fail.
3. 2. Security Testing:This technique verifies the protection mechanisms of the software and decide whether the software developed can (dishonest people) Stress Testing: This technique performs the software Testing under abnormal situations Ex:. Stress Testing. then the software is said to be acceptable limits.. If the software recovers back automatically (or) it recovers back with minimum human intension. division by Zero etc. System Testing: 1. 4. 3. Beta Testing:The clients in the absence of the developer do it at parallel sides.
Test Plans Features to be tested Approach for testing Test deliverables Schedule. 2. Test Case execution and Analysis. Testing Process:1. Main task is "High Quality of a Software with low cost"
. personnel alloc.Performance Testing:This is to determine whether the software is satisfying the runtime needs of the user. and the tools and methods that may be used for the SQA activities. The purpose of the software Quality assurance plans is to specify all the work products that need to be produced during the project.
Quality Assurance Plans:To ensure that final product produced is of high Quality. activities that need to be performed for checking the Quality of each of the work products. Test Case Specification 3. Test unit specification 4. Some Quality control activities must be performed throughout the development.
6. All major testing activities are specified here. Black box test focus on input/output behavior of the component.
TEST CASE EXECUTION AND ANALYSIS:
Test Case Condition Being Checked
Expected Output Displays oracle error message
.2 LIST OF TESTCASES PREPARED
This document describes the plan for testing the course scheduling software. Test cases are classified into black box test and white box test.1. White box test focus on internal structure of the components.
A test case is a set of input data and expected results that exercises the component with the purpose of causing failures and detecting faults.
Invalid user name
Read Password Read Password
Redirect to Login page Redirect to customer page to Customer
Invalid Password Password length <3 Any compulsory field not selected
Check the validity of the Redirect password Read Password When submitting details Login page
Displays error message Displays message to
select particular field
Test Case Condition Being Checked
Expected Output Displays oracle error message Redirect to Login page Redirect to Manager page to Manager
Checking connection Read Password Read Password
Invalid user name
Invalid Password Password length <3 Any compulsory field not selected Technical Person:
Check the validity of the Redirect password Read Password When submitting details Login page
Displays error message Displays message to
select particular field
Condition Being Checked
Expected Output Displays oracle error message Redirect to Login page Redirect to to Technical Technical
Form submission Invalid user name Valid Password Invalid Password Password length <3 Any compulsory field not selected
Checking connection Read Password Read Password
Person page Check the validity of the Redirect password Read Password When submitting details Person Login page Displays error message Displays message to
select particular field
6. In functional Testing the structure of the program is not considered. Test cases are decided slowly on the basis of the requirements or specifications of the program or module. Boundary value analysis.
.2 FUNCTIONAL TESTING ( BLACK BOX )
It focuses on functional requirements of the module. and the internals of the module or the program are not considered for selections of the test cases. 3. Equivalence class partitioning. Cause Effect Graphing. 2. Some of the Techniques that are used for Functional Testing is: 1.
2 LIST OF TESTCASES PREPARED
7.1 INPUT FORMS DESIGN
. FORMS DESIGN 7.
2 OUTPUT FORMS DESIGN
. IMPLEMENTATION / USER INTERFACE
The user interface is a user manual specifying the overall system in a very clear manner for any user to understand . This is one of the important phases of system development life cycle (SDLC). It includes all those activities that take place to convert the old traditional system to take new system. Proper implementation is essential to provide a reliable system to meet organizational needs / requirements . User is promoted for input data at the required fields .
1 ALGORITHMIC / NAVIGATIONAL DESCRIPTION
9. Moreover help messages are provided which will help any authorized user from using the system without trouble. which can be utilized by the user to perform the desired operations.8. It is user friendly and has all the needed menu options. CONCLUSION
This software presents the part of an organization work as per the requirements.
. This application s/w has been developed and completed successfully and also tests successfully by taking “Test Cases”. specifications and conditions mentioned in the user manual.
SOFTWARE ENGINEERING An Engineering Approach By Peters Pedrycz Wiely Publications
AN INTEGRATED APPROACH TO SOFTWARE ENGINEERING By Pankaj Jalote Narosa Publications
DEVELOPING JAVA SERVLETS James GoodWill
11.2 ANNEXURE – II (SAMPLE CODE)
11. PROGRAMMING IN JDBC O’really publications AN INTRODUCTION TO DATABASE MANAGEMENT SYSTEM C. 5.J.
3 ANNEXURE .3 ANNEXURE .III (REPORTS)